Introduction. These resources address barriers and opportunities in advancing telehealth.
Background. The COVID-19 pandemic pushed Community Health Centers to quickly accelerate the adoption of telehealth and other forms of virtual care, an opportunity that many had been contemplating for years.
Featured Resource: Telehealth Learning Bundle. Use this resource to gain a background on telehealth, learn from short videos, and access resources based on telehealth priority areas.
Submit Resources. If you have a resource that you believe should be contained in the Clearinghouse, please complete the Submit a Resource form.
Results for: Topic Area = Telehealth
Displaying records 101 through 150 of 151.
Ending the HIV Epidemic Collaborative: Greenway (2020). Resource Type: Learning Collaborative. Description: Peer to peer sharing. If you are a Primary Care HIV Prevention (PCHP) funded health center that struggles with clinical decision support, tracking HIV prevention and treatment outcomes, your peers can share innovative ideas and strategies to help you find solutions. Relationship building. This is a unique opportunity for PCHP health centers to get together to share ideas around HIV screening and prevention. The EHE Collaborative is an opportunity to build relationships with other PCHPs. Improved technical assistance and training. Your participation in this roundtable helps HITEQ tailor our training and technical assistance services to serve you better. More Details...
Ending the HIV Epidemic Collaborative: Next Gen: HITEQ Ending the HIV Epidemic Collaborative (2020). Resource Type: Learning Collaborative. Description: Peer to peer sharing. If you are a Primary Care HIV Prevention (PCHP) funded health center that struggles with clinical decision support, tracking HIV prevention and treatment outcomes, your peers can share innovative ideas and strategies to help you find solutions. Relationship building. This is a unique opportunity for PCHP health centers to get together to share ideas around HIV screening and prevention. The EHE Collaborative is an opportunity to build relationships with other PCHPs. Improved technical assistance and training. Your participation in this roundtable helps HITEQ tailor our training and technical assistance services to serve you better. More Details...
Building the Plane While Flying It: Health Care for the Homeless, Telehealth and COVID-19, Part II (2020). Resource Type: Archived Webinar. Description: This Coffee Chat is the second of our series highlighting representatives from three HCH health centers featured in the Council’s recent publication on telehealth. The conversation shared information on how to engage clients through telehealth to enhance the experience and how to develop low-literacy messaging. Presenters discussed how to engage clients with limited or no access to internet or broadband services and establishing “technology hubs” can address these challenges. More Details...
Ending the HIV Epidemic Collaborative: Greenway (2020). Resource Type: Collaborative. Description: Peer to peer sharing. If you are a Primary Care HIV Prevention (PCHP) funded health center that struggles with clinical decision support, tracking HIV prevention and treatment outcomes, your peers can share innovative ideas and strategies to help you find solutions. Relationship building. This is a unique opportunity for PCHP health centers to get together to share ideas around HIV screening and prevention. The EHE Collaborative is an opportunity to build relationships with other PCHPs. Improved technical assistance and training. Your participation in this roundtable helps HITEQ tailor our training and technical assistance services to serve you better. More Details...
Analysis of UDS Clinical Quality Measure Performance by Health Center Telehealth Use (2020). Resource Type: Publication. Description: The below analysis is based on Uniform Data System (UDS) reported by health centers (both 330 funded and Look Alikes). Performance on Clinical Quality Measures is derived from Tables 6B and 7 (with the exception of the Prenatal measure, which is not included). Telehealth Use is from Question 2 of the UDS’s Other Data Elements form, which asks Did your organization use telehealth in order to provide remote clinical care services [in referenc year]? Yes or No. More Details...
Ending the HIV Epidemic Collaborative: E-Clinical Works (2020). Resource Type: Collaborative. Description: Peer to peer sharing. If you are a Primary Care HIV Prevention (PCHP) funded health center that struggles with clinical decision support, tracking HIV prevention and treatment outcomes, your peers can share innovative ideas and strategies to help you find solutions. Relationship building. This is a unique opportunity for PCHP health centers to get together to share ideas around HIV screening and prevention. The EHE Collaborative is an opportunity to build relationships with other PCHPs. Improved technical assistance and training. Your participation in this roundtable helps HITEQ tailor our training and technical assistance services to serve you better. More Details...
Ending the HIV Epidemic Collaborative: E-Clinical Works (2020). Resource Type: Collaborative. Description: Peer to peer sharing. If you are a Primary Care HIV Prevention (PCHP) funded health center that struggles with clinical decision support, tracking HIV prevention and treatment outcomes, your peers can share innovative ideas and strategies to help you find solutions. Relationship building. This is a unique opportunity for PCHP health centers to get together to share ideas around HIV screening and prevention. The EHE Collaborative is an opportunity to build relationships with other PCHPs. Improved technical assistance and training. Your participation in this roundtable helps HITEQ tailor our training and technical assistance services to serve you better. More Details...
Brief Telehealth Needs Assessment (2020). Resource Type: Publication. Description: As it becomes ever more clear that the public health emergency will last longer than initially anticipated, health centers are likely adapting telehealth services to that reality. This includes moving to a more hybrid clinic model where some visits are in the clinic, but many are still best done via telehealth. This also means refining telehealth services that may have been very rapidly adopted in early 2020 to be more sustainable and integrated going forward. More Details...
Telehealth for Supportive Housing Providers - CSH Three Part Telehealth Series: Guidance for Providers looking to adapt and are considering Billing for themselves (2020). Resource Type: Publication. Description: In the COVID19 environment technology can be used as a complement to face-to-face services, and also as a service on its own. Technology options can be especially useful for people with depression or suffering from distress, and when there are difficulties in physically meeting with tenants. More Details...
Telehealth Basics for Supportive Housing Providers and their Health Center Partners - CSH Three Part Telehealth Series: Guidance for Providers Looking to Support Residents Getting Connected to Telehealth (2020). Resource Type: Publication. Description: The public health emergency related to the COVID-19 pandemic has required the health care sector including Community Health Centers and supportive housing providers to work in new ways to support their service participants (i.e. health center patients who are also supportive housing tenants). This brief considers the basics regarding telehealth for collaborations between health centers and the supportive housing field to consider as they adapt to provide services in a manner that protects both the client and staff. More Details...
Supporting Tenants During COVID-19 Using Technology Based Strategies - CSH Three Part Telehealth Series: Tips for Using Technology to Support Tenants in Supportive Housing Tenants (2020). Resource Type: Publication. Description: In Telehealth, the Technology can be used as a complement to face-to-face services, and also as a service on its own. Technology options can be especially useful for people with depression or suffering from distress, and when there are difficulties in physically meeting with tenants. This guide highlights the steps recommended for establishing your telehealth technology, connecting with residents and compliance with requirements such a HIPAA. More Details...
Analysis of UDS Clinical Quality Measure Performance by Health Center Telehealth Use: Updated in Sept. 2020 with CY2019 UDS Data (2020). Resource Type: Publication. Description: A brief study of how health centers who report using telehealth compare to those who do not, using data reported on 2017 UDS. This analysis suggests that the average performance on each clinical quality measure is higher among those health centers who report using telehealth than those who do not use telehealth. The below analysis is based on 2017 Uniform Data System USD reported by health centers both 330 funded and Look Alikes. Performance on Clinical Quality Measures is derived from Tables 6B and 7 with the exception of the Prenatal and Birthweight measures. Telehealth Use is from Question 2 of the UDS’s Other Data Elements form, which asks Did your organization use telehealth in order to provide remote clinical care services [in 2017]? Yes or No. Considerations 1. Names used for the quality measures shown here are colloquial, and do not reflect exact names used in the 2017 UDS Manual. 2. Measures are shown in alphabetical order, not in the same order as the UDS Manual. 3. The Diabetes measure is calculated as Controlled, as opposed to Uncontrolled, as is reported in the UDS. This was done for comparison purposes, so all measures are ‘better’ if higher. Observations Health centers that report using Telehealth, on average, report slightly higher performance on all clinical quality measures than those that report that they do not use telehealth. On average, across all measures, using telehealth is correlated with a 1.18% percentage point higher performance rate per clinical quality measure. A chart showing all measures side-by-side can be seen below. Download the full analysis document at the bottom of the page for details about each measure. More Details...
HITEQ Highlights: Preparing for Value-Based Care through Sustainable Telehealth Workflows: HITEQ Highlights Webinar (2020). Resource Type: Archived Webinar. Description: Join the HITEQ Center, in collaboration with Certintell, for a webinar on Preparing for Value-Based Care through Sustainable Telehealth Workflows. The webinar will provide an overview of how health centers can use telehealth during the current public health emergency and ensure that they are ready for the shift to Value-Based Care. We will cover sustainable telehealth services that are often underutilized and example workflows that have worked for other health centers. More Details...
Coping with COVID-19: Trauma-informed Care for Pediatric NICU Providers During the COVID-19 Pandemic (2020). Resource Type: E-Learning. Description: This is a FREE online continuing education course that provides 1 credit to nurses, physicians, social workers, and licensed marriage and family therapists. All other professions are welcome to take the course, and will receive a Certificate of Completion. More Details...
Coping with COVID-19: Trauma-informed Care for Frontline Maternity Providers During the COVID-19 Pandemic (2020). Resource Type: E-Learning. Description: This is a FREE online continuing education course that provides 1 credit to nurses, physicians, social workers, and licensed marriage and family therapists. All other professions are welcome to take the course, and will receive a Certificate of Completion. More Details...
Building the Plane While Flying It: Health Care for the Homeless, Telehealth, and COVID-19 (2020). Resource Type: Archived Webinar. Description: This archived webinar highlighted Health Care for the Homeless leaders who described their distinct experiences in adopting telehealth in light of the COVID-19 pandemic. The lessons learned promise to be helpful to other health centers that serve people without homes. More Details...
Building the Plane While Flying It: Case Studies on COVID-19, Telehealth, and Health Care for the Homeless Centers (2020). Resource Type: Publication. Description: As is the case for most health centers, the COVID-19 pandemic forced Health Care for the Homeless health centers to rapidly adopt telehealth strategies to sustain client services remotely. But serving patients without homes necessitates additional innovation to reach clients in shelters, quarantine facilities, or even on the street, while attending to complex health and social needs. These case studies profile 17 HCH health centers and 2 consumers, offering a range of pragmatic, insightful perspectives on HCH telehealth in the COVID world. More Details...
Telehealth Strategies and Resources for Serving Patients with Limited English Proficiency (2020). Resource Type: Publication. Description: Telehealth has the power to provide care to people in ways that were not possible before. Telehealth has removed barriers and ensured that people receive care when and where it is most convenient. Telehealth has been especially powerful during the COVID-19 pandemic, when non-emergency services such as primary care, behavioral health, and other in-person visits have been postponed to reduce the spread of the virus. However, while telehealth can remove obstacles, if not used deliberately and thoughtfully, it can exacerbate many inequalities that exist in the United States health system. One factor that is essential is language accessibility. More Details...
A Framework for Health and Housing Partnership During the COVID-19 Pandemic: Key partnership elements for successful health and housing partnerships to address crisis (2020). Resource Type: Publication. Description: Community responses to the COVID-19 pandemic like shelter-in-place, quarantine, testing, and management of strained health resources have elevated the necessity and value of effective health and housing partnerships to address the needs of vulnerable populations. This brief highlights strategies for health centers, housing, and community service providers in leveraging partnerships to address a range of health and housing needs both during, and after the COVID-19 crisis subsides. More Details...
TelePrEP for Health Centers: Telehealth Resources and Innovations for HIV Pre-Exposure Prophylaxis (PrEP), June 2020 (2020). Resource Type: Publication. Description: Pre-exposure prophylaxis, or PrEP, has long been recognized as an effective treatment in the effort to end the HIV epidemic. Prescribing PrEP should be considered as part comprehensive prevention plan that includes a discussion about adherence to PrEP, condom use, other sexually transmitted infections (STIs), and other risk reduction methods. This HITEQ brief presents an overview of how health centers can utilize telehealth for PrEP access, or TelePrEP, for comprehensive care, and includes innovations and resources that health centers can utilize to extend these services to their patient populations. More Details...
The Path Forward: Re-Imagining Primary Care During and Beyond the Pandemic (2020). Resource Type: Archived Webinar. Description: As the nation struggles with the dual pandemics of COVID-19 and racism, the moment is upon us to deeply examine and reshape the primary care delivery system for underserved communities. In this webinar, leadership of the Community Health Center, Inc. and its Weitzman Institute will lay out a road map for the new Path Forward. We invite health center and safety net providers, staff, consumer leaders and others to join the conversation and contribute their expertise, perspective and ideas. More Details...
Snapshot: FQHCs and Oral Health (2020). Resource Type: Publication. Description: n.a. More Details...
How to Measure Patient Experience and Satisfaction with Telehealth (2020). Resource Type: Publication. Description: Why should you use patient experience and satisfaction surveys for telehealth visits? It’ll inform quality improvement efforts at your health center, benefitting both patients and providers in several ways. More Details...
Telehealth.HHS.gov website (2020). Resource Type: Other. Description: The Telehealth.HHS.gov website provides information about the latest federal efforts to support and promote telehealth services. It was built by the Health Resources and Services Administration (HRSA), an agency of the U.S. Department of Health and Human Services (HHS). More Details...
Telehealth Etiquette Video Series (2020). Resource Type: Micro-Learning. Description: In this series of videos, we will learn the difference between a bad, good, and even better telehealth consult. While some of these demonstrations may seem humorous or “over the top”, all are based on actual patient scenarios. As you watch, notice the difference between the Good, the Bad, and the downright Ugly. More Details...
Delivering Telelegal Services During COVID-19 (2020). Resource Type: n.a.. Description: This town hall featured teams from Los Angeles, Montana, and Alaska who have experience delivering remote medical-legal partnership services in urban, rural, and frontier settings More Details...
Webinar Recordings and Slides — COVID-19: Oral Health COVID-19 Webinars (2020). Resource Type: Archived Webinar. Description: This webpage includes all recordings and slides from NNOHA's live webinars related to COVID-19. The webinars include content on self-care, teledentistry, and oral health workforce. More Details...
Bridging the Digital Divide: Using Technology to Improve Access to Health Care for Public Housing Residents (2020). Resource Type: Publication. Description: The purpose of this report is to outline the digital needs and challenges of public housing residents, the risks and benefits of using technology to improve patient care, and recommendations on how to prepare health centers and patients to optimize digital tools, improve access to care, and enhance efforts through partnerships to bridge the digital divide. More Details...
Triage & Tele-Health Support Plan for Isolation Units: Strategies for engaging clients for telehealth in COVID19 environment (2020). Resource Type: Publication. Description: This step-by-step support plan is applicable to Supportive Housing Providers, Managed Care Organizations (MCOs), Health Centers, and Case Management services across the country in the early stages for addressing infectious disease. The support plan includes Triage Interview Questions and Immediate Intervention Steps for front line staff. More Details...
Telehealth to Support Primary Care during COVID-19 (2020). Resource Type: Archived Webinar. Description: Sanjeev Arora, MD, discusses how the Project ECHO model is being applied to support primary care providers during this pandemic. Bob Phillips, MD reports on how primary care practitioners are applying emerging telehealth policies and the tough choices practices are making to maintain financial viability with dramatically reduced in-person visits. More Details...
Communications & Outreach Toolkit — COVID-19: Resources & Templates to help Health Centers Communicate information about services and programs during the Coronavirus Outbreak (2020). Resource Type: Toolkit. Description: Resources and templates Health Centers and PCAs can use to communicate information about services and programs to a variety of audiences, including the media, patients, prospective patients, community partners, during the Coronavirus outbreak. Resources include templates and documents like fact sheets, flyers, media relations templates, video animations, and more. More Details...
Using Non-Traditional Technology for Telehealth During COVID-19 Pandemic: Issue Brief for implementing commercial applications for telehealth consistent with March 2020 OCR Guidance (2020). Resource Type: Publication. Description: Health and Human Services’ Office of Civil Rights (OCR), the entity responsible for enforcing regulations under HIPAA, stated, effective immediately, it will exercise enforcement discretion and will not impose penalties for HIPAA violations against covered healthcare providers if patients are served on a good faith basis during the COVID-19 nationwide public health emergency. OCR has clarified that, during this public health emergency, these technologies can be used for any services, not only those specific to COVID-19. More Details...
Telehealth Policy during Coronavirus/COVID-19 Pandemic (2020). Resource Type: Publication. Description: The HITEQ Center is adding additional telehealth information, including policy and regulatory developments, relevant to coronavirus/ COVID-19 pandemic as it impacts health centers as it becomes available. More Details...
Telehealth Implications for FQHCs — COVID-19 (2020). Resource Type: Archived Webinar. Description: In this complimentary webinar, we will describe the new telehealth flexibilities in the Appropriations Act and PAL 2020-01, discuss the President's recent national emergency declaration, and explain the broader impact of each on health centers. More Details...
Telehealth Toolkit — COVID-19 (2020). Resource Type: Toolkit. Description: This toolkit outlines ways in which telehealth can be used in response to COVID-19. More Details...
Telehealth and COVID-19 (2020). Resource Type: Archived Webinar. Description: The National Consortium of Telehealth Resource Centers held a webinar exploring further uses and benefits of telehealth during the COVID-19 outbreak. More Details...
Pandemics and the Need for Telehealth: Dr. Joseph Kvedar of the American Telemedicine Association (2020). Resource Type: Other. Description: Hosts Mark Masselli and Margaret Flinter speak with Dr. Joseph Kvedar, President-Elect of the American Telemedicine Association and Sr. Advisor for Virtual Care at Partners Health Care in Boston. More Details...
Telehealth Essentials Checklist Training Event Recording (2020). Resource Type: Archived Webinar. Description: This free live training event was offered by the Mid-Atlantic Teleheath Resource Center on Wednesday March 18 from noon – 1 PM ET. MATRC walked through a checklist of the essentials health centers need to have in mind (and get into place) to get started on implementing telehealth. More Details...
The COVID-19 Pandemic Resources and Information: Spanish and English (2020). Resource Type: Other. Description: We at Migrant Clinicians Network have a priority to support both clinicians and the vulnerable patients they serve. MCN continually develops strategies and resources to support health centers, health departments, community groups, and clinicians as they reach out to communities that are often overlooked and give care to patients who might otherwise have nowhere to go. We remain highly concerned for the vulnerable populations that already encounter numerous barriers to health and to care. More Details...
Telephone and Virtual Visits: Operational Considerations (2020). Resource Type: Publication. Description: Tips and scripts for health center organizations to use in conducting telehealth visits with patients. More Details...
Telehealth Workflows (2020). Resource Type: Other. Description: Suggested diagramed workflows for any organization managing patient caseloads via telemedicine. More Details...
Telehealth Office Hours:: ADA issues in Telehealth (2019). Resource Type: Archived Webinar. Description: This presentation provides a high-level overview of accessibility considerations in telemedicine under Section 504 of the Rehabilitation Act and the Americans with Disabilities Act. We will discuss various types of services and modifications to help ensure that people with disabilities have equal access to telemedicine services. More Details...
Implementing a Pediatric Teledentistry Program: Promising Practice (2019). Resource Type: Publication. Description: Finger Lakes Community Health in New York established a successful teledentistry program. The teledentistry program focuses on providing pediatric dental care since. This promising practices will discuss lessons learned for this program. More Details...
Compendium of Telehealth Research and Publications: A Summary of Recent Research along with Takeaways for Health Centers (2019). Resource Type: Publication. Description: In early 2019, HITEQ completed a literature review of recent research and publications about telehealth. Within this compendium, HITEQ summarizes these articles and discusses possible implications or considerations for health centers. The purpose of the rapid review was to determine whether the current research shows that services delivered via telehealth are equivalent to in-person services and if the use of telehealth services affects the use of other services. They found that, overall, telehealth is comparable to in-person care, however further research is needed to determine the impacts of telehealth use on other services. In other words, the question of whether telehealth can effectively substitute in-person care remains unanswered. More Details...
Barriers Encountered by Agricultural Workers Seeking Specialty Care and Potential Solutions (2018). Resource Type: Publication. Description: An issue brief for health center staff outlining the continuing challenges in providing specialty care to agricultural workers and their families. It highlights experiences of workers and provides recommendations, including opportunities for telehealth. More Details...
Increasing Access To Care thorugh Tele-Dentistry: Promising Practice (2018). Resource Type: Publication. Description: Teledentistry is an emerging trend among health centers to expand access to dental care. This promising practice will discuss the story of Ravenswood Family Health Center in California and their use of the virtual dental home model. More Details...
Virtual Visits Fact Sheet for Consumers: What Should I Know? (2016). Resource Type: Publication. Description: Fact Sheet for consumers outlining what they should know, top reasons why people are turning to telehealth, what’s needed and how it works. The fact sheet also lays out challenges, risks and other considerations for those thinking about integrating telehealth. Two-page fact sheet for consumers outlining what telehealth is, and what they should take into consideration if thinking about integrating telehealth into their practice. The fact sheet also lays out challenges, risks and other considerations for those thinking about integrating telehealth. More Details...
Tips for Telehealth Communication (2021). Resource Type: Patient Material . Description: A tip and strategies sheet developed to help healthcare providers improve communication with patients during telehealth encounters. More Details...
Patient Telehealth Readiness Assessment Tool (2020). Resource Type: Patient Material . Description: A tool developed to assist healthcare providers in identifying a patient’s willingness or need for resources and/or skills to engage in telehealth services. More Details...
Telehealth Office Hour: Remote Patient Monitoring (n.a.). Resource Type: Archived Webinar. Description: During this webinar, you’ll learn about the practical aspects of implementing an RPM program in your health center. We discuss impact on Operations, staff considerations, patient guidance, communicating outcomes and sustainability of the program. More Details...