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Communications & Outreach Toolkit — COVID-19


Resources & Templates to help Health Centers Communicate information about services and programs during the Coronavirus Outbreak

Year Developed: 2020

Resource Type: Toolkit.

Primary Audience: Administrative Staff C-Suite (CEOs, CFOs, CIOs, COOs, CMOs, etc) Enabling Staff Outreach Staff
Secondary Audience: PCAs

Language(s): English

Developed by: Virginia Community Healthcare Association (See other resources developed by this organization).

Resource Summary: Resources and templates Health Centers and PCAs can use to communicate information about services and programs to a variety of audiences, including the media, patients, prospective patients, community partners, during the Coronavirus outbreak. Resources include templates and documents like fact sheets, flyers, media relations templates, video animations, and more.

Resource Details: To better navigate the Communications and Outreach challenges presented by the COVID-19 crisis, the Virginia Community Healthcare Association created the resources and templates that Health Centers and PCAs can use to communicate information about services and programs during the Coronavirus outbreak. Find templates and documents like fact sheets, flyers, media relations templates, video animations, and more. The resources and templates are designed to communicate information about the virus and Health Center services and programs. Resources can be customized to use with various audiences such as the media, patients, prospective patients, and community partners. The resources and templates are updated regularly to ensure Health Centers are connected to reliable tools and information.

Resource Topic: Emerging Issues, Special and Vulnerable Populations, Health Information Technology (HIT)/Data, Telehealth

Resource Subtopic: COVID-19, Emergency Management, Community, Health, and Housing Partnerships, Enabling Services (ES), Patient Engagement, Programs and Services, Patient Engagement.

Keywords: Access to Care, Appointments , Communication, Transparency, and Outreach, Community Engagement, Patient Education , Health Insurance , Outreach.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.