Resource Details

Supporting Tenants During COVID-19 Using Technology Based Strategies - CSH Three Part Telehealth Series

Tips for Using Technology to Support Tenants in Supportive Housing Tenants

Year Developed: 2020

Resource Type: Publication.

Primary Audience: C-Suite (CEOs, CFOs, CIO, COOs, CMOs, etc.)
Secondary Audience: Outreach Staff

Language(s): English

Developed by: Corporation for Supportive Housing (See other resources developed by this organization).

Resource Summary: In Telehealth, the Technology can be used as a complement to face-to-face services, and also as a service on its own. Technology options can be especially useful for people with depression or suffering from distress, and when there are difficulties in physically meeting with tenants. This guide highlights the steps recommended for establishing your telehealth technology, connecting with residents and compliance with requirements such a HIPAA.

Resource Details: The field of telehealth is rapidly evolving. While many people will benefit from this shift, others will need specific resources or supports. The most important feature of any communication is the quality of the relationship between the tenant and the case manager. Tenant choice and public health concerns for staff and tenants need to be balanced as the world adapts to COVID-19.

Resource Topic: Emerging Issues, Promising/Best Practices, , Special and Vulnerable Populations, Telehealth

Resource Subtopic: Community, Health, and Housing Partnerships, COVID-19, Patient Engagement, Programs and Services, Clinical Delivery , Implementation and Operations, Social Determinants of Health (SDOH), Operational Feasibility, Implementation Feasibility.

Keywords: Access to Care, Billing, Clinical Coding, Community Engagement, Communication, Transparency, and Outreach, Housing, Partnerships.