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Field-Generated Promising Practices

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These resources highlight innovative practices that health centers have adopted, resulting in improved operational performance and outcomes in areas like HIT/Data, quality improvement, practice transformation, workforce, addressing social determinants of health, and more. These promising practices are drawn from the Clearinghouse database. These field-generated practices have been self-identified by the authoring/submitting organization and adhere to at least three of the criteria listed below.

A field-generated promising practice should demonstrate at least three of the following:

  • Impact/Outcomes: The practice has been used successfully by at least one organization and has an emerging, positive track record of improved clinical, operational, or financial (cost) outcomes, as measured by PSDA or other quality improvement mechanism.
  • Satisfaction: The practice demonstrates improved patient or staff satisfaction as measured by a satisfaction survey/tool.
  • Data Collection mechanism: The practice includes a way to track initial (qualitative and/or quantitative) data to support the establishment of benchmarks or represents a new method of collecting data, achieving outcomes, or analyzing data that improves health center benchmarks and measurements.
  • Partnerships: The practice uses or creates innovative, strong partnerships that maximize efficiency, as measured by tracking health center efficiency from increased funding or increased visits, improved clinical outcomes, or similar measure.
  • Operational Feasibility: The practice has the potential/ability to be implemented, shared, replicated, and/or scaled beyond the initial implementation.

Displaying records 1 through 10 of 259 found.

Results for: Promising Practices

Health Center Resilience in the Face of Cyber Adversity: A Case Study of the Family Health Center of Worcester’s Ransomware Incident, February 2024 (2024). Resource Type: Publication. Description: The use of ransomware -- malicious software that restricts access to computer systems with financial demands -- has escalated, targeting health centers and putting countless lives at risk. This dire reality came to the forefront during the alarming ransomware attack on the Family Health Center of Worcester, Inc. (FHCW), where the personal health information and care continuity for thousands of patients were compromised. This resource uses FHCW's experience as a case study to demonstrate the imperative of preparedness and the strength of a community-centered response in ensuring the continuity of healthcare services amidst the ever-growing tide of cyber vulnerabilities. More Details...

Advancing the use of SDOH Data to Support Value Based Care: National Training for Health Centers (2024). Resource Type: Archived Webinar. Description: Is your health center interested in learning about how collection of social needs data can support your performance in providing value based care? This one-hour webinar, presented by Washington Association for Community Health, CHAS Health, and the HITEQ Center taught about best practices in SDOH screening and how health centers have used SDOH data for patient care, population health, and value based care. Participants had the opportunity to ask questions and share the specific challenges they face regarding SDOH screening and use of data. All health center staff, particularly those involved in screening clients for social needs, connecting them to resources and using data to inform care, were welcome to attend. More Details...

How EHRs Can Be Leveraged to Streamline Social Needs Screening: Screening for Housing Status and other Social Determinants of Health (SDoH) measures Webinar (2024). Resource Type: Archived Webinar. Description: Is your health center planning, implementing, or revamping a social needs screening program? The National Health Care for the Homeless Council and the HITEQ Center hosted a free webinar on Tuesday, February 6th, 2024, from 2 - 3 pm Eastern (1 - 2 pm Central) where they taught participants how to screen for housing status and other Social Determinants of Health (SDoH) measures that can be introduced or better integrated into health center clinical workflows. Presenters shared guidance on implementing and systematizing social needs data collection in Electronic Health Records (EHRs), followed by a panel of expert health center representatives who spoke about their programs & journeys with social needs screening programs. Participants had the opportunity to ask questions, share successes, or discuss specific challenges they faced regarding social needs screening. While this webinar focused on health care for the homeless (HCH) health centers, anyone involved directly in social needs screening or interested in improving screening processes was welcome to attend. More Details...

Implementing Staff Satisfaction Surveys Infographic (2023). Resource Type: Publication. Description: This STAR² Center infographic is designed to support health center teams as they focus on staff resiliency, wellness, satisfaction, and engagement by guiding teams through the process of conducting staff satisfaction surveys.  More Details...

HITEQ Highlights: What to Do About Health IT Hazards Associated with Copy and Paste in the EHR: HITEQ Highlights Webinar (2023). Resource Type: Archived Webinar. Description: Copy and paste functionality can support efficiency during clinical documentation, but may promote inaccurate documentation with risks for patient safety. This webinar discussed three key areas where health centers can consider implementing safe practice recommendations: Define copy and paste as a health IT safety issue by identifying the potential patient safety risks Review safe practice recommendations and implementation strategies to mitigate health IT-related hazards and safety issues Disseminate evidence, tools and practices for implementation More Details...

HITEQ Highlights: PrEP Process Mapping Team Toolkit Demonstration: HITEQ Highlights Webinar (2023). Resource Type: Archived Webinar. Description: Is your health center currently in the process of implementing or revamping your pre-exposure prophylaxis (PrEP) workflow? Join this HITEQ webinar to learn how to use our PrEP Process Mapping Toolkit, which is designed to support team-based learning, reflection, and action on the use of process mapping as a tool to document PrEP clinical and EHR workflows. Your health center team can follow the steps outlined in the toolkit to develop a process map of an existing or planned PrEP service workflow and to identify opportunities to streamline and improve that workflow. More Details...

HITEQ Highlights: Crossing The Chasm of Innovation - One FQHC's Journey to Operationalize its Telehealth Strategy: HITEQ Highlights Webinar (2023). Resource Type: Archived Webinar. Description: In this HITEQ Highlights webinar, we focused on the intersection of telehealth strategy and operations. One health center\'s experience of leveraging telehealth as a tool for expanding service delivery and patient access will be a jumping off point from which to consider the benefits (and challenges) of dedicated telehealth resources within an organization. Participants learned how telehealth might benefit recruitment efforts and review relevant resources for ongoing telehealth support. More Details...

Tobacco Cessation: From Evidence to Practice: NCHPH Webinar (2023). Resource Type: Archived Webinar. Description: This webinar presented by NHCHC and NCHPH focused on the epidemiology of tobacco use behaviors, tobacco-related inequities, and culturally-relevant tobacco use interventions and ways to integrate them into practice. More Details...

HITEQ Highlights: Enabling a Cyber-Resilient Health Center: HITEQ Highlights Webinar (2023). Resource Type: Archived Webinar. Description: This HITEQ Highlight aimed to strengthen Health Centers\' capacity to build their cyber-resiliency. We covered risk management tools, methods for guarding against cybersecurity assaults, operationalizing cybersecurity to mitigate risks, and breach mitigation tactics. Participants focus on safeguarding data across the entire enterprise and examined approaches to implementing cybersecurity infrastructure through risk management frameworks and strategic risk assessment. More Details...

Screening for Colorectal Cancer: A Patient-Centered Approach to Improving Marketing and Promotion: NCHPH Webinar (2023). Resource Type: Archived Webinar. Description: Screening is an essential tool in the prevention of colorectal cancer. Nearly 2 million people in the U.S. are diagnosed with colorectal cancer per year, a significant proportion of these cases could be prevented or diagnosed sooner in screening was more widely utilized by the public. More Details...

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This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.