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Introduction. Use this page to quickly find all resources from the Clearinghouse database on Promising/Best Practices.

Background. A promising practice is a model, program or activity with at least preliminary evidence of effectiveness in small-scale interventions or the potential to generate data that could be useful for making decisions about taking the practice to scale and generalizing the result to diverse populations and settings. Learn more about Promising Practices on HRSA’s website. For a more focused list, see the Clearinghouse page on promising practices.

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Results for: Topic Area = Promising Practice

Displaying all 119 records.

COVID-19 Vaccine:  Tips from your Community Health Worker (2021). COVID-19 vaccines are a critical tool to help stop the spread of disease and protect our communities. MHP Salud\'s Tips from your Community Health Worker resource for is designed for health workers supporting patients with Limited English Proficiency (LEP). The tips and resources aim to help health centers build vaccine confidence among the migrant and agricultural worker population and their families. More Details...

Bridging Patient Access: Best Practices for Community Health Workers (2021). As telehealth services continue to bridge patient access to health services, it is important for health centers to focus on best practices that ensure excellent delivery of care. Thisguideincludeshelpful information about telehealth service delivery, tips for providing good virtual care, and how Community Health Workers(CHWs)can engage in telehealth. More Details...

National Diabetes Prevention Program: Final Summary 2021 (2021). This program is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $1,350,000 with 0 percent financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov. More Details...

Module 1: Cultural and Self-Humility with Nationalities Services Center - Populations at Risk for HepB (2021). Ariel MacNeill and Bianca Taipe from the Nationalities Services Center, whose mission focuses on welcoming immigrants and refugees and connecting them to services in Philadelphia, PA, will discuss cultural and self-humility as it relates to providing health care and social services to people coming from different cultural identities. The presenters will also review trauma-informed practice and barriers that different populations face in accessing health care, as well as resources to address those barriers. More Details...

Community Health Workers and Peer Specialists: Key Roles in Addressing Diabetes Control Before and During COVID-19 Health Pandemic (2021). This publication showcases the important role of front-line CHW/Peer Specialists in maintaining connections with the community for diabetes control, especially in the time of a health pandemic. More Details...

COVID-19 Vaccine Distribution Clinic Operations Toolkit (2021). This toolkit serves as a guide for healthcare providers and organizations preparing for and honing their COVID-19 vaccine administration processes. In this toolkit there are compiled tools, advice, workflows, and best practices from health centers across the country. More Details...

Population Management Approach to Reaching Key Populations as they Become Eligible (2021). To meet the demand for knowledge on COVID-19 vaccines, CHCI and its Weitzman Institute is moving back to weekly COVID-19 national webinar sessions! More Details...

Addressing Vaccine Hesitancy: Media, Web Page, Person to Person, and Target Populations (2021). Weitzman ECHO COVID-19 combines specific didactic, case-based learning and COVID-19 experiences and expertise in primary care to front line Safety Net healthcare providers across the country during this pandemic. More Details...

Promising Practices in Virtual Integrated Behavioral Health Care: Lessons from Community Health Centers during COVID-19; February 2021 (2021). With the rapid shift to telehealth services propelled by the COVID-19 pandemic, many community health centers had to rapidly transition to a mechanism of care delivery previously unknown and unfamiliar. Within a matter of days and weeks, health centers creatively found ways to transform workflows and approaches to care delivery to continue to provide care even if the patient was physically distant. This resource highlights promising practices in virtual integrated behavioral health care identified from community health centers. More Details...

Partnering for the COVID Vaccine: Lessons from the Flu-LEAD Project (2021). The National Nurse-Led Care Consortium, the National Center for Health in Public Housing, and subject matter experts from the U.S. Department of Housing and Urban Development hosted a webinar about leveraging health center and housing authority partnerships for COVID vaccine distribution. More Details...

Teledentistry During COVID-19: A promising practice (2021). This promising practice features Petaluma Health Center in CA. The health center implemented a teledentistry program during the COVID-19 pandemic. This promising practice shares their experience in ensuring continuity of oral health care through teledentistry. More Details...

Military Lessons Drive Covid-19 Vaccine Plan at Philadelphia Health Center (2021). Retired Major Dr. Robert Heininger was responsible for health policies on his military base in Georgia and is now applying what he learned to operation of five Federally Qualified Health Centers, specifically around administration of COVID-19 vaccines. More Details...

Coping with COVID-19: Trauma-informed Care for Pediatric NICU Providers During the COVID-19 Pandemic (2020). This is a FREE online continuing education course that provides 1 credit to nurses, physicians, social workers, and licensed marriage and family therapists. All other professions are welcome to take the course, and will receive a Certificate of Completion. More Details...

Coping with COVID-19: Trauma-informed Care for Frontline Maternity Providers During the COVID-19 Pandemic (2020). This is a FREE online continuing education course that provides 1 credit to nurses, physicians, social workers, and licensed marriage and family therapists. All other professions are welcome to take the course, and will receive a Certificate of Completion. More Details...

Understanding Social Determinants of Health: Back to the Basics on the factors that impact health outcomes (2020). This webinar highlights its not just the care received in the clinic. In reality the health outcomes are impacted by services throughout the community. Community partnerships are essential to leverage the resources to meet needs. More Details...

Physical Activity & Diabetes Prevention in the COVID-19 Landscape (2020). In the context of COVID-19 traditional strategies to engage patients in diabetes control were curtailed. This webinar highlights the why and how for physical activity to address diabetes in these constrained economic times and the key roles of community partners. More Details...

Data Integration Best Practices for Health Centers & Homeless Services Publication: Health Center Focus Group Recommendations on Data Integration (2020). Health centers use data and technology to improve health outcomes of patients, speed administrative processes, and collect patients’ health and housing histories. This report advances strategies for large and small health centers to match data with homeless service systems to identify and coordinate care for high utilizers of crisis care systems. More Details...

Breaking the Cycle of Integenerational Diabetes Webinar: Webinar highlights strategies to address diabetes impacting multi-generational families (2021). This webinar highlights health center programs that reach into underserved communities to address diabetes care across generations More Details...

A Call for Reinforcements in Diabetes Care: Maximizing the Role of Non-Clinical Staff and Partners Publication: Issue brief and case studies highlightin promising practices for non-clinical staff with links to the community (2020). Successful diabetes care for vulnerable populations demands a multi-prong approach and support from a range of community resources to address SDOH. This report outlines promising practices utilizing interdisciplinary teams and community resources can support consumers’ self-management and in-turn More Details...

Telehealth Resource Library: Curated telehealth resources for health centers (2020). HITEQ is actively compiling a telehealth resource library for health centers, which houses actionable telehealth resources in the areas of telehealth technology, patient use of telehealth, provider use of telehealth, tele-behavioral health, and operationalizing telehealth more generally. This curated set of resources aims to assist health centers in accessing those resources that directly address current telehealth needs and challenges. More Details...

Sample Drive Thru Procedures NACHC Resource Packet (2020). This packet contains operational procedures and supporting materials developed and contributed by health centers that are currently implementing Drive-through and/or Walk-Up Primary Care Clinics primarily as COVID-19 Testing Sites. More Details...

Supporting Implementation of Smoking Cessation Programs in Public Housing Primary Care Settings: Learning Collaborative (20; Session 2 11). During this learning collaborative health center staff learned about different aspects for implementation of smoking cessation programs. More Details...

Culturally Competent Care: Learning Collaborative (20; Session 2 11). This is a learning collaborative series of 4 sessions where Health Center staff learned about standards for providing culturally and linguistically appropriate services (CLAS) to their patients. Slides and recordings for all sessions are available here as well as resources to facilitate the implementation of CLAS in health center settings. More Details...

Addressing Intimate Partner Violence and Human Trafficking in the Health Center Setting: HITEQ Highlights Webinar (2020). The coronavirus pandemic and consequent stay-at-home orders may increase danger for those at risk for or experiencing intimate partner violence and human trafficking (IPV/HT). Due to COVID-19, many health centers have shifted health encounters to virtual platforms, which offer unique opportunities to provide trauma-informed care and connect in new ways with those who may be experiencing abuse. Yet, telehealth and virtual visits also present health centers with new challenges related to privacy, safety and digital health equity. More Details...

Workforce Development and Retention of Community Health Workers Project (2020). There are many benefits to recruiting, hiring, and on-boarding a well-qualified individual for a Community Health Worker position. This report details the experience of Health Centers that have gone through the CHW hiring and recruiting process. It also provides insight on how CHWs have contributed to positive outcomes and success within Health Centers and patients. More Details...

What Health Centers Need to Know about CARES Act Funding:: An Interactive Online Guide to Inform Health Providers on Housing Resources under COVID 19 (2020). The Coronavirus Aid, Relief, and Economic Security Act (CARES Act) passed on March 27, 2020 provides for over $2 trillion dollars in stimulus funding to combat the economic downturn due to the coronavirus pandemic. Information provided in this guide on the CARES Act will focus on resources directed to State, local governments, and community organizations to address the needs of people facing homelessness and at-risk of homelessness. More Details...

This bilingual tool for Community Health Workers can be printed into a pamphlet that participants can use to track their A1C and other biometric data. (2018). Community Health Workers & Hypertension and Heart Health Interventions: A Resource for Program Managers and Administrators is a resource for Community Health Worker program managers and administrators. It explains how Community Health Worker-led intervention programs can positively impact patients who have hypertension. About 75 million American adults (1 in every 3) have high blood pressure. Although high blood pressure can be easily detected and can be controlled with lifestyle changes and medication, almost a third of individuals with hypertension don’t know they have it, and only about half have it under control. Due to their close understanding of and trust from the communities they serve, CHWs can be particularly strong champions for patients with hypertension and/or at risk of heart disease. More Details...

The Role of CHWs in Addressing Hypertension (2020). Community Health Workers (CHWs) are uniquely qualified to support individuals with hypertension. CHW interventions are known to improve health outcomes among individuals diagnosed with hypertension and support at-risk individuals to prevent the development of the condition. The purpose of this guide is to assist health centers and partners in identifying the roles of CHWs in addressing hypertension. More Details...

The Role of CHWs in Addressing Diabetes (2020). Community Health Worker (CHW) interventions have demonstrated success in improving health outcomes among individuals diagnosed with diabetes. Additionally, CHWs support at-risk individuals to prevent the development of the condition. The purpose of this guide is to assist health centers and partners in identifying the roles of CHWs in addressing diabetes. More Details...

Telehealth Basics for Supportive Housing Providers and their Health Center Partners - CSH Three Part Telehealth Series: Guidance for Providers Looking to Support Residents Getting Connected to Telehealth (2020). The public health emergency related to the COVID-19 pandemic has required the health care sector including Community Health Centers and supportive housing providers to work in new ways to support their service participants (i.e. health center patients who are also supportive housing tenants). This brief considers the basics regarding telehealth for collaborations between health centers and the supportive housing field to consider as they adapt to provide services in a manner that protects both the client and staff. More Details...

Supportive Housing and Health Services for LGBTQIA+ Youth Experiencing Homelessness: Promising Practices (2020). This publication addresses health disparities that LGBTQIA+ youth experiencing homelessness face and focuses on ways to increase engagement of LGBTQIA+ youth into health and housing programs. More Details...

Supporting Tenants During COVID-19 Using Technology Based Strategies - CSH Three Part Telehealth Series: Tips for Using Technology to Support Tenants in Supportive Housing Tenants (2020). In Telehealth, the Technology can be used as a complement to face-to-face services, and also as a service on its own. Technology options can be especially useful for people with depression or suffering from distress, and when there are difficulties in physically meeting with tenants. This guide highlights the steps recommended for establishing your telehealth technology, connecting with residents and compliance with requirements such a HIPAA. More Details...

Hepatitis C Virus (HCV) Cost Calculator (2020). NNCC’s HCV Cost Calculator is an interactive tool designed to evaluate the costs and benefits of Standard vs Enhanced HCV Care. The HCV Cost Calculator uses a numerical value-based model of health center staff training, screening, and treatment regimen to estimate the cost-benefit comparison and return on investment (ROI) to the health center. More Details...

Gender Diversity and Affirmation for Children and Adolescents (2020). This webinar covers behavioral health considerations for gender diverse youth, pubertal blockade as part of a gender affirmation strategy, and a holistic care-team approach to working with gender diverse young people. More Details...

Community Health Worker Association Development Guide (2019). With a long history of successfully and effectively addressing health disparities, Community Health Workers (CHWs) can fill the gaps in services that many health care organizations experience in reaching underserved populations. Creating an association or state network can engage CHWs and provide greater professional development and networking opportunities, ultimately providing them with the tools to provide better services at their health centers and in their communities. More Details...

Centering Equity in Health and Housing Partnerships in Times of Crisis and Beyond: Supporting front line health providers to understand and incorporate health equity in their policies, programs and delivery of health services. (2020). This paper addresses how health centers, other health system providers, and housing partners can center considerations of equity in their shared work to address the needs of people most impacted by structural racism and its impact on health and social determinants of health, including Black people, people of color, and Indigenous people. More Details...

Care for LGBTQIA+ People of Color (2020) (2020). In this talk from the 2020 Advancing Excellence in Sexual and Gender Minority Health conference, Dr. Darrell Wheeler identifies challenges and solutions for supporting the health of LGBTQIA+ people of color. More Details...

Addressing the Opioid Crisis: Innovative Programs Serving People Experiencing Homelessness: Health center case studies for the Opioid Crisis. (2020). Health centers are increasingly seeing individuals who are suffering from Opioid Use Disorder (OUD) and other Substance Use Disorders (SUDs), and many of these individuals are also faced with housing instability or are experiencing homelessness. Innovation is being driven at the ground level by providers including health centers, public health departments, harm reduction agencies and supportive housing agencies that are all concerned with the impact of OUD and other SUDs on the health of the people they serve. Essential in any innovative care model are the services needed to ensure people experiencing homelessness have access to evidence-based care, including Medication Assisted Treatment (MAT). More Details...

Achieving Health Equity for LGBTQIA People (2020) (2020). In this training, Dr. Alex Keuroghlian discusses important LGTBQIA+ concepts and terminology, highlights the relationship between stigma and LGBTQIA+ health disparities and describes best practices in LGBTQIA+ health related to effective communication, data collection, and creating an inclusive environment. More Details...

A Framework for Health and Housing Partnership During the COVID-19 Pandemic: Key partnership elements for successful health and housing partnerships to address crisis (2020). Community responses to the COVID-19 pandemic like shelter-in-place, quarantine, testing, and management of strained health resources have elevated the necessity and value of effective health and housing partnerships to address the needs of vulnerable populations. This brief highlights strategies for health centers, housing, and community service providers in leveraging partnerships to address a range of health and housing needs both during, and after the COVID-19 crisis subsides. More Details...

Serving Rural Patients with Telehealth: Resources and Tips for Federally Qualified Health Centers: A HITEQ telehealth publication (2020). With the challenges of provider shortages and lack of accessible facilities, telehealth presents an opportunity for health centers serving rural areas to expand health services, integrate primary care with subspecialty services, and improve care management.6 Telehealth provision in rural communities is particularly important and in-demand during the COVID-19 pandemic as many health centers have had to quickly transition to providing remote services. While telehealth has the potential to improve healthcare provision and access, many rural areas lack the reliable broadband connection and devices necessary for high-quality telehealth provision. More Details...

Promising Health Center Practices During COVID-19 (2020). This document provides a compendium of promising practices for health centers during COVID-19. This robust collection of field examples speaks to the breadth and depth of change and transformation carried out by health centers and their partners as they continued serving their communities in the midst of a pandemic response. More Details...

Improving Identification and Diagnosis of Hypertensive Patients Hiding in Plain Sight (HIPS) in Health Centers (2018). Hypertension is the most prevalent chronic condition diagnosed among patients served in the safety net in; the United States; however, many safety-net patients with hypertension are not formally diagnosed and may remain untreated and at increased risk for cardiovascular events. Identifying undiagnosed hypertension using algorithmic logic programmed into clinical decision support (CDS) approaches is a promising practice but has not been broadly tested in the safety-net setting. More Details...

Integrating Oral Health into Prenatal and Pediatric Care — Promising Practice (2020). This promising practice shares how Albany Area Primary Health Care in Georgia implemented a medical and dental integration program in their OBGYN and pediatric clinic. More Details...

Social Determinants of Health for Public Housing Residents: Access to Healthy Food (2020). Using data and maps created by National Center for Health in Public Housing (NCHPH) and other national data sources, this publication is one in a series that identifies the prevalence of social factors and population health indicators that affect public housing residents. It is intended for non-clinical health center staff, decision makers, and public housing stakeholders. More Details...

Bridging the Digital Divide: Using Technology to Improve Access to Health Care for Public Housing Residents (2020). The purpose of this report is to outline the digital needs and challenges of public housing residents, the risks and benefits of using technology to improve patient care, and recommendations on how to prepare health centers and patients to optimize digital tools, improve access to care, and enhance efforts through partnerships to bridge the digital divide. More Details...

Building Resilience in the Midst of a Pandemic: What Health Care Workers and Leaders Can Do During the COVID-19 Pandemic (2020). A lot of energy has been devoted to the critical need for PPE, the lack of respirators, tests, and the pressure on health centers to help “flatten the curve.” This crisis has left little time to address the impact of workplace and personal stressors on providers and other staff as they try to balance the fear of contracting the virus while carrying a heavy, complex workload. This webinar provided tips and recommendations for leadership, health center staff working at clinical sites on how to create a healthy environment and cope with anxiety, depression and other behavioral disorders caused by COVID-19. More Details...

TelePrEP for Health Centers: Telehealth Resources and Innovations for HIV Pre-Exposure Prophylaxis (PrEP), June 2020 (2020). Pre-exposure prophylaxis, or PrEP, has long been recognized as an effective treatment in the effort to end the HIV epidemic. Prescribing PrEP should be considered as part comprehensive prevention plan that includes a discussion about adherence to PrEP, condom use, other sexually transmitted infections (STIs), and other risk reduction methods. This HITEQ brief presents an overview of how health centers can utilize telehealth for PrEP access, or TelePrEP, for comprehensive care, and includes innovations and resources that health centers can utilize to extend these services to their patient populations. More Details...

Secondary Traumatic Stress Identification, Mitigation and Improving Work Satisfaction for Health Center Staff During the COVID-19 Pandemic (2020). This webinar educated health center staff on the concept of traumatic stress. It identified terms, risk factors, and symptoms associated with compassion fatigue/secondary traumatic stress and burnout. The concept of self-care is introduce, and participants learned about building skills that can mitigate traumatic stress responses and improve work satisfaction and reslience. More Details...

Enabling Services Data Collection: Documenting Health Center Interventions In A Value-Based Payment Environment (2020). In collaboration with Health Outreach Partners (HOP), AAPCHO promoted the importance of documenting social determinants of health (SDoH) interventions to demonstrate the value and scope of health center enabling services (ES). AAPCHO and HOP was joined by the Community Health Care Association of New York State (CHCANYS) to highlight how state, regional, and national partners can leverage SDoH and ES data for Value-Based Payment (VBP). More Details...

Enhancing Social Connectedness in times of Physical Distance: Highlight promising practices for keeping connected with clients (2020). The current need for physical distancing to prevent the spread of COVID-19 means that many people may become more isolated. Here are suggestions for how to encourage social connectedness while practicing physical distancing and following critically important CDC guidance regarding how to not spread the virus. More Details...

Addressing the Opioid Crisis: Innovative State Responses: Companion paper to Opioid Crisis webinar series highlights strategies states and local providers have developed to service the hardest hit populations (2020). The recent increase in federal funding to address the opioid crisis presents health centers the opportunity to expand partnerships with supportive housing and substance use disorder providers. This brief for health center partners summarizes promising practices in three states; explores a managed care organization’s work with its members to address the opioid epidemic; and ways for health centers to incorporate these practices into their OUD services. More Details...

Addressing the Opioid Crisis: Federal Funding and Opportunities for Health and Housing Collaboration: Focus on Resources and Partnerships (2020). There are a variety of state and federal resources available to aide health centers in providing services and housing connections to patients they treat with Opioid and substance use disorders. This brief describes the role of single state authorities (SSAs) who are responsible for managing the publicly funded substance abuse prevention, treatment and recovery system, new federal funding targeting the opioid crisis and opportunities for collaboration in your community. More Details...

The COVID-19 Pandemic: Information and Resources (2020). We at Migrant Clinicians Network have a dual priority to support clinicians and the vulnerable patients that they serve. MCN is presently developing strategies and gathering resources to support clinicians as they reach out to communities that are often overlooked and give care to patients who might otherwise have nowhere to go. We remain highly concerned for the vulnerable populations that already encounter numerous barriers to health and to care. More Details...

Medical Respite Care & Alternate Care Sites (2020). This issue brief is intended to provide health centers, public health authorities, emergency response systems, and Alternate Care Site program administrators with an operational framework that will improve the quality of care at ACS programs and promote longer-term stability for vulnerable people. Ideally, communities can retain this increased capacity for medical respite care after the pandemic subsides given the high level of need for these programs prior to COVID-19. More Details...

Basic Preparations for Fluid Operations During a Pandemic: A COVID-19 Operations Resource Packet (2020). This packet contains basic, sample procedures and workflows informed by health centers that are currently managing ‘new normal’ operating procedures. “Fluid operations” are a result of circumstances may include partial, physical opening of some sites while virtually delivering other services, rapid closure and then re-opening of sites and services based on local COVID-19 health indicators, and rapid response to emerging needs requiring redeployment of staff and communication to patients and/or community members. More Details...

Guidance on Team-Based Care for Older Adults With Multiple Chronic Diseases: Focus on Oral and Behavioral Health Management of the Older Adult Patient With Diabetes (2020). This publication provides guidance to health center providers to establish a team-based care approach to health care delivery to older adult patients with diabetes. The resource explores the roles of oral health, behavioral health, and social determinants of health in managing older adults with diabetes. More Details...

Diabetes Continuum of Care: Team-Based Care (2020). This webinar is the kick off to the Special and Vulnerable Populations - Diabetes Task Force's 2020 National Learning Series. This session is focused on team-based care and is part one of a four-part webinar series on effective strategies to prevent, treat, and manage diabetes among special and vulnerable health center program patients. More Details...

The FQHC Alternative Payment Methodology (2020). This factsheet provides a snapshot of the FQHC Alternative Payment Methodology (APM). How it works, the different types of APMs, and an overview of the reimbursement methodologies for each state. More Details...

Developing Cross-Sector Partnerships (2020). This guide provides health center staff with tools and strategies to initiate, develop, and sustain community partnerships to better serve older adult residents of public housing. Content of this publication was developed through a 4-session learning collaborative launched by the SDOH academy with a small cohort of HRSA-funded health centers, HCCNs, and PCAs. More Details...

Webinar Recordings and Slides — COVID-19: Oral Health COVID-19 Webinars (2020). This webpage includes all recordings and slides from NNOHA's live webinars related to COVID-19. The webinars include content on self-care, teledentistry, and oral health workforce. More Details...

HITEQ Highlights: Documentation Tips when using the Collaborative Care Model for the Treatment of Depression and Anxiety in Primary Care (2020). Join the HITEQ Center, in collaboration with the National Council for Behavioral Health, for a webinar on Documentation Tips when using the Collaborative Care Model for the Treatment of Depression and Anxiety in Primary Care. The webinar provided a brief overview and benefits of the collaborative care model as well as information specific to each of the main staff roles. The role-specific nuances of documentation were highlighted, including considerations for tracking data such as clinical activities accomplished with each patient during the month. More Details...

Innovative Collaboration to Improve Social Determinants of Health in Philadelphia (2020). This webinar provides attendees an overview of the Philadelphia Nursing-Legal Partnership (NLP), a collaboration between public health nurses and attorneys that remediates mothers, children, and families’ unmet social, legal, health, and education needs. More Details...

HUD Policy Brief for Health Centers - Rapid Rehousing: Health centers are increasingly participating in rapid re-housing, which helps individuals and families find stable housing with subsidies and services (2019). Health centers need to understand the resources and how to access to support affordable housing for their clients. Rapid Rehousing is an effective housing intervention to quickly stabilize individuals and families to address their health and service needs. More Details...

Diabetes Management and Oral Health among Older Adults Experiencing Homelessness: Promising and Evidence-Based Practices for Health Centers in Diabetes Management and Oral Care (2019). This publication highlights the diabetes disease burden and gum (periodontal) disease among older adults (50+) who have experienced or are experiencing homelessness and explores promising and evidence-based practices health centers can adopt, aimed at improving overall oral health among this population. More Details...

Telehealth Office Hours: Connect Act Overview (2020). This webinar discusses the Connect Act’s permissible exemptions to current Medicare telehealth policy, focusing on mental health and emergency medical care. It also review processes for adding additional services, exemptions for Indian health services, alternate payment models, and other key provisions. More Details...

The Road to Trauma-Informed Care in Primary Care (2020). During this webinar, we heard from the National Council and Zufall Health Center about this program, lessons learned and resources for Health Centers on how to implement a trauma-informed care program on Trauma-Informed Primary Care: Fostering Resilience and Recovery, to educate health care providers on the importance of trauma-informed approaches and to create a change package for implementation of standardized and scalable trauma-informed care practices in the primary care setting. More Details...

Successful Practices in Accountable Care: Building Capacity to Support Accountable Care: Washington Association for Community Health (2019). This publication highlights Washington Association for Community Health efforts in supporting health center capacity around accountable care. It explores change areas within three domains of NACHC’s Value Transformation Framework (Infrastructure, Care Delivery, People) to provide concrete examples of successful capacity-building strategies. Readers will also gain insight into what it takes to support health center transformation from volume to value. More Details...

Recognizing and Responding to Domestic Violence and Human Trafficking in Health Center Settings (2019). This webinar provides an overview of the public health issues and the programs provided by two health centers in the United States. More Details...

Diabetes Self-Management: Education and Support (2019). Diabetes self-management education and support (DSMES) is a critical element of care for all people with diabetes. DSMES is the ongoing process of facilitating the knowledge, skills, and ability necessary for diabetes self-care, as well as activities that assist a person in implementing and sustaining the behaviors needed to manage his or her condition on an ongoing basis, beyond or outside of formal self-management training. More Details...

Treating Global Health At Your Doorstep Starts with a Good Patient History (2018). Technology is a vital part of our society. It has been critical in the advancement of medicine; however, in some cases there is an overdependence by clinicians on diagnostic technology which may impede a fuller understanding of the circumstances of patients in the exam room. The most potent, cost-effective, and accurate diagnostic tool that we have even in our advanced age of technology remains an accurate and comprehensive linguistically and culturally appropriate patient history. In this webinar, Dr. Ed Zuroweste and Dr. Laszlo Madaras, who collectively have over 50 years of practice in primary care, ask the question, “Has it become so normal to ask for tests for the most basic assessments that part of the art of medicine is being lost?” The presenters will explore the value of taking a culturally and linguistically appropriate history from the patient together with a thorough – and focused – physical exam. Spending a few minutes with the patient asking open-ended questions may save time and money by: getting the correct diagnosis and treatment plan; preventing expensive, unnecessary, and potentially harmful tests; reducing the number of specialists who may not need to see the patient; and even possibly improving patient satisfaction. The session will look at the impact of global health conditions on primary care practice in the United States and describe what primary care clinics can do to more systematically prepare for emerging diseases. At the conclusion of the webinar, participants will be able to: More Details...

Think Yes to Care Customer Service Training (2019). This customer service training model and related materials will allow providers to standardize the service they provide to clients, community partners, and each other. This model was created in 2016, and was adapted from the Multnomah County Library Think Yes! Customer Service Initiative. More Details...

Survey of School-Based Oral Health Programs Operated by Health Centers (2014). This paper presents the results of a national online surveys of Health Centers that NNOHA conducted in June 2013 to obtain information about school-based oral health programs located in school-based health centers. More Details...

Implementing Mobile Dental Services in an Elder Care Facility: Promising Practice (2019). Harbor Health Services in MA identified a need for oral health care for the elderly population in their community. As a result, they implemented a program to offer dental services in an elder care facility in their community. This promising practice describes their program and lessons learned. More Details...

Implementing a Pediatric Teledentistry Program: Promising Practice (2019). Finger Lakes Community Health in New York established a successful teledentistry program. The teledentistry program focuses on providing pediatric dental care since. This promising practices will discuss lessons learned for this program. More Details...

Establishing a Dental Clinic in a Hospital Emergency Department: Promising Practice (2019). This promising practice follows Community Health Center of Franklin County in Massachushetts. This health center established a dental clinic in a hospital emergency department as an emergency room diversion strategy for patients experiencing dental problems. More Details...

Adding Restorative Care to Health Center Mobile Dental Programs: Promising Practice (2012). Community Health Center, Inc in CT has provided mobile dental services to school-aged children since 2002. One challenge for this program was that children were not completing restorative care recommended in the mobile dental program. This promising practices shares how this health center added restorative care to their mobile dental program. More Details...

Health Behaviors and Public Housing: Interactive Map (n.a.). Health behaviors are detrimental actions that heightened the odd of illness and impede recovery. This map depicts some health behaviors by county and the location of PHPC health centers in the nation. More Details...

Cervical Cancer Screening Strategies in Public Housing Primary Care Settings: Findings from the NCHPH Learning Collaborative (2018). A cervical cancer prevention and control program comprises an organized set of activities aimed at preventing and reducing morbidity and mortality from cervical cancer. The program provides a plan of action with details on what work is to be done, by whom and when, as well as information about what means or resources will be used to implement the program. More Details...

Cervical Cancer Prevention Strategies in Public Housing Primary Care Settings: Findings from the NCHPH Learning Collaborative (2018). The National Center for Health in Public Housing (NCHPH) engaged in discussions with clinical directors from Public Housing Primary Care grantees and other Health Centers located in or immediately accessible to public housing to determine successful strategies to promote cervical cancer prevention among their patient population. More Details...

Increasing Access to Healthy Food and Exercise in Public Housing Communities: Examples From Public Housing Primary Care Grantees (2019). Public housing residents face the challenge of living in communities with poor access to healthy foods and safe places to exercise. Addressing access to healthy food and improving diet and exercise are critical components in improving the health of public housing residents. This report provides examples of Public Housing Primary Care Grantee strategies and programs that have increased access to healthy food, exercise and weight control models for public housing residents. More Details...

Hepatitis B and the Opioid Epidemic: Opportunities to Increase Adult Vaccination: Webinar Resources (2019). This webinar focuses on strategies to prevent and eliminate hepatitis B as a U.S. public health threat, particularly among special and vulnerable populations impacted by the opioid epidemic. To access the slides and recording, follow the link provided More Details...

Community Health Centers Meeting Rural Health Needs (2019). This short fact sheet covers the barriers to care faced by rural communities and how Community Health Centers are helping to address those barriers: by focusing services on communities with the greatest difficulty accessing or affording care, innovating using telehealth technologies, and recruiting a wide range of health care providers to complement primary care, including dentists, pharmacists, and behavioral health professionals. Ultimately, health centers are achieving better improving outcomes for rural patients. More Details...

Success Stories: Health Centers & Military Veterans (2019). This compilation showcases 10 health centers from around the country and their innovative programs to serve the Veteran patient population, to advance collaboration with the Veterans Administration and to support providers and workforce in caring for Veterans and their families. More Details...

Successful Practices in Accountable Care: Change Management and Service Delivery (2019). Ammonoosuc Community Health Services, Inc. (ACHS) has achieved an 81.67% colorectal cancer screening rate (compared to the Uniform Data System screening rateof 42% in 2017) making them one of the top in the nation addressing this critical need consistently. This document explores the crucial elements of their success including an organizational culture of improvement, patient engagement strategies, and changes to testing. More Details...

Medical Respite Care Programs & the IHI Triple Aim Framework (2019). This policy brief takes a look at the Institute for Healthcare Improvement’s (IHI) Triple Aim framework and how medical respite care programs can add value to help health centers meet the three improvement goals of this model—population health, the patient’s experience of care, and the per capita cost of health care. More Details...

B Activated Resource Guide: 3-Part Resource Guide to Address Hepatitis B (2011). This three-part series is designed to give individuals and organizations the skills and knowledge necessary to develop programs and conduct hepatitis B-related policy and media activities. More Details...

Addressing Intimate Partner Violence Series: Session 1: CREATING A SUPPORTIVE CLINICAL ENVIRONMENT TO ADDRESS INTIMATE PARTNER VIOLENCE (2019). Intimate partner violence (IPV) occurs in all segments of our society, but vulnerable populations like migrant women may encounter additional disparities and barriers to care that make intervention and treatment of IPV more complex. In these two sessions, Migrant Clinicians Network provides specific and effective action items to better serve women who have experienced IPV in the exam room, and to make our communities safer by engaging men in the community. More Details...

Addressing Intimate Partner Violence Series: Session 2: PROVIDING ESSENTIAL TOOLS FOR MEN TO ACT ON PREVENTING INTIMATE PARTNER VIOLENCE (2019). Intimate partner violence (IPV) occurs in all segments of our society, but vulnerable populations like migrant women may encounter additional disparities and barriers to care that make intervention and treatment of IPV more complex. In these two sessions, Migrant Clinicians Network provides specific and effective action items to better serve women who have experienced IPV in the exam room, and to make our communities safer by engaging men in the community. More Details...

Benefits of Oral HIV Testing in the Dental Chair: Promising Practice (2012). This promising practice describes how the Columbia College of Dental Medicine in New York developed an iniative to conduct HIV testing in the dental clinic. More Details...

Black MSM and PrEP: Challenges and Opportunities (2017). Although estimates of HIV incidence remain relatively stable in the United States (US), the epidemic continues to increase disproportionately among men who have sex with men (MSM). Notably, nearly half of new HIV infections occur in the South, where Black/African American, young MSM (YMSM, 18 to 35) are at greatest risk. PrEP is a highly effective HIV prevention strategy. While the data about its safety and efficacy in this population are encouraging, structural and social barriers that undermine optimal PrEP uptake, as well as suboptimal adherence and retention in PrEP-related, follow-up medical care must be addressed. More Details...

Mobile Dental Units for School-Based Dental Care: Promising Practice (2019). Gaston Family Health Services in North Carolina established a robust school-based dental program utilizing mobile dental units. This promising practice discusses the health center's mobile dental program to increase access to care for school children. More Details...

Adding Mobile Dental Services to a Pediatrics Clinic: Promising Practice (2019). Harbor Health Services in Massachusetts identified the need for dental services at a primary care location at their health center that did not have a dental clinic. The health center decided to add portable dental equipment to the medical site. This promising practice will discuss how the program was developed and lessons learned. More Details...

HUD Policy Brief for Health Centers - Data Matching with Housing Community: Understanding the Role and Impact of Housing Policy for Health Centers (Data Matching) (2019). Health centers and housing providers are serving the same clients, and HUD policies foster opportunities for partners to effectively share data target and improve Health Outcomes. This series translates federal housing policies to help health centers understand the impact and how to coordinate and adapt programming to create the most beneficial outcomes for clients. More Details...

Promoting CDC Tips® Campaign Materials to Public Housing Residents (2019). Public housing residents are more likely to smoke and suffer from health conditions that are exacerbated by smoking and secondhand smoke exposure. The objectives of this study were to educate health care providers on the CDC Tips® From Former Smokers resources, to increase access to smoking cessation materials for public housing residents and the health care providers that serve them, and to evaluate the pilot project. More Details...

Addressing Violence in Public Housing Communities: Case Examples of Violence Prevention and Intervention Strategies from Public Housing Primary Care Grantees (2019). The purpose of this report is to provide Health Centers located in or immediately accessible to public housing with best practices and examples of violence prevention and intervention programs that can be implemented in their communities. NCHPH conducted background research on violence and crime statistics from the Federal Bureau of Investigation Uniform Crime Reporting Program, interviewed four Health Center staff, and analyzed the interviews to identify overlapping themes, lessons learned, and successful strategies used to address and prevent violence. More Details...

The Health Of Asian Americans, Native Hawaiians And Pacific Islanders Served At Health Centers 2017 (2017). This fact sheet examines current patient demographics and utilization of health services at health centers serving Asian Americans (AAs), Native Hawaiians and Pacific Islanders (NHPIs), and highlights the differences between these centers and the national average of all health centers in the United States. The data presented in this fact sheet is intended to improve understanding of the AA and NHPI communities served by health centers, and to help identify priorities and opportunities to improve AA and NHPI health. More Details...

Addressing Childhood Obesity in Health Centers: Promising Practices and Lessons Learned: January 2019 (2019). The HITEQ Center interviewed ten health centers and health center partners to identify solutions and promising practices for addressing childhood obesity across the health center program. The focus included how health centers are meeting the Uniform Data System UDS measure and how they are taking further steps to identify and intervene with those at risk of obesity leveraging health information technology, electronic health records, and the data they have. Seven key areas are identified in the resulting issue brief. In the Fall of 2018, the HITEQ Center interviewed ten health centers and health center partners to identify solutions and promising practices for addressing childhood obesity across the health center program. The focus included how health centers are meeting the Uniform Data System UDS measure, Weight Assessment and Counseling for Nutrition and Physical Activity for Children and Adolescents CMS155v6, and how they are taking further steps to identify and intervene with those at risk of obesity by leveraging health information technology, electronic health records, and resulting data. Seven key areas of improvement from interviews are identified in the resulting issue brief: Key 1. Embed Needed Data Capture in Workflow Key 2. Implement Successful Monitoring to Support Decision Making Key 3. Understand the Evidence Base Key 4. Identify Key Data and Metrics Key 5. Target Interventions Appropriately Key 6. Consider Alternative Appointment Types and Locations Key 7. Create Comprehensive, Accessible Interventions Download the issue brief below to see health center examples, related research, and health IT tools for each of these keys. More Details...

Managing Online Patient Engagement (2018). An integral component of health center practice operations is patient engagement. Whether patient engagement is done over the phone, in person at the health center, via patient portals or online, health centers need to be prepared to provide a positive patient experience. However, managing patient expectations about online engagement can present challenges. More Details...

Successful Practices in Accountable Care: Health Center Partners of Southern California (2018). This document focused on Health Center Partners of Southern California, a family of companies supporting health centers across the country. More Details...

Who Are Frequent Users in Health and Housing Systems?: A Closer Look at Definitions Used by Communities to Identify the People Cycling Through the Crisis Care Systems (2015). Is your community looking at how to identify the frequent users across multiple crisis care systems in an effort to deliver more effective services and save resources? This webinar highlights how various communities develop the criteria to define 'frequent user' across the systems of care and how to match data to identify those individuals. More Details...

Three Domains to Improve Performance: Immunization Coverage Case Study (2016). Improving performance can be boiled down to three approaches: improving the completeness and accuracy of data, decreasing missed opportunities, and improving the quality of services. Determining which of these is appropriate for your circumstance requires doing some data validation to assess where the issue lies. If you have not taken that step yet, please visit that section of the HITEQ site. Improving performance can be boiled down to three approaches: improving the completeness and accuracy of data, decreasing missed opportunities, and improving the quality of services. Determining which of these is appropriate for your circumstance requires doing some data validation to assess where the issue lies. If you have not taken that step yet, please visit that section of the HITEQ site. This case study walks through improving performance on immunization coverage using one continuous quality improvement process, the AFIX program, and highlights strategies in each of the three approaches to improve performance. More Details...

Successful Practices in Accountable Care: Community Health Centers, Inc. (2017). This papers describes Community Health Centers, Inc., work with their electronic health record vendor to better understand their patient population and provide better care. More Details...

Strategic Guidance for Health and Housing Partnerships: Step by Step Strategies for Health and Housing Partnerships (2015). This indepth resource guide explores the importance and value of partnering with supportive housing providers, partner perspectives and goals, how to assess your organization's and your partner organization's readiness, and how to make partnerships last. More Details...

Providing Culturally and Linguistically Appropriate Care in Emergency Responses: Stories and Lessons Learned from Hurricane Sandy (2005). This second edition of AAPCHO's emergency preparedness compendium highlights the value and need for sharing best practices that are sensitive to the specific needs of Asian Americans, Native Hawaiians, and Pacific Islanders (AA&NHPIs) in emergency management efforts. More Details...

Practice Transformation and Implications for Health Centers Serving AA&NHPIs - Part 5: Ensuring Culturally and Linguistically Appropriate Services in Practice Transformation Initiatives (2015). This webinar reviews DHHS' Office of Minority Health’s enhanced standards for culturally and linguistically appropriate services (CLAS) and how these standards can guide practice transformation for diverse patient populations. It highlights why it is particularly important for health centers serving medically-underserved Asian Americans, Native Hawaiians, and other Pacific Islanders (AA&NHPIs) to continuously measure and improve their culturally and linguistically appropriate services. More Details...

Practice Transformation and Implications for Health Centers Serving AA&NHPIs - Part 1: Quality Improvement: Implications for Community Health Centers Serving Asian Americans, Native Hawaiians, and Pacific Islanders (AA&NHPIs) (2015). This webinar provides an overview of basic quality improvement frameworks from the Institute of Medicine and the U.S. Department of Health and Human Services. It highlights how quality improvement is a central part of the health care reforms being implemented under the Affordable Care Act (ACA). Lastly, it reviews the evidence for effective quality improvement activities specifically in health centers and among Asian American, Native Hawaiian and Pacific Islanders (AA&NHPI) populations. More Details...

Literature Review: Resources for Building Health and Housing Partnerships: Abstracts of Health and Housing Partnership Literature (2017). Searching for data to support fundraising or new program development? This Literature Review provides robust summary of articles and studies supporting SDOH and health and housing partnerships. More Details...

Increasing Oral Health Access thorugh Clinic Expansion: Promising Practice (2017). This promising practice describes key points and lessons learned when a large community health center expanded dental services into a new area. More Details...

Increasing Access To Care Through Contracting for Dental Services: Promising Practice (2017). This promising practice describes how a community health center in Wisconsin utilized contracting with local dentists to expand dental services at the health center. More Details...

Increasing Access To Care thorugh Tele-Dentistry: Promising Practice (2018). Teledentistry is an emerging trend among health centers to expand access to dental care. This promising practice will discuss the story of Ravenswood Family Health Center in California and their use of the virtual dental home model. More Details...

In Language Resource Evaluation Toolkit (2015). This toolkit is designed to help health centers assess and design health education materials and communications that will be respectful and responsive to a patient's health beliefs, practices, and cultural and linguistic needs. This toolkit includes an evaluation process individuals can use when assessing the appropriateness of non-English health education materials for limited-English populations, criteria to consider when selecting reviewers, and a score card to help reviewers evaluate and rate materials. More Details...

Improving Diabetes Outcomes: Curated Expert Guidance, Tools, and Resources (2017). According to 2016 UDS data, an estimated 14.3% of Federally Qualified Health Center patients nationwide have diabetes. Of these 2 million plus patients living with diabetes, approximately 32% have uncontrolled diabetes, with HbA1c equal to or above 9% or have had no test in the prior year. These statistics bring forth the need for improvement in the care of diabetes; several resources and research outcomes are profiled here with specific takeaways for health centers. As of CDC's 2017 National Diabetes Statistics Report, 30.3 million people, or 9.4% of the total U.S. population, have diabetes. Of these 30.3 million, only 23.1 million are diagnosed - while the other estimated 7.2 million are undiagnosed. Additionally, more than 1 in 3 adults or 84.1 million people in the U.S. have prediabetes. Among adults age 65 and older, nearly half have prediabetes. More Details...

Employing Dental Therapists in an FQHC: A NNOHA Promising Practice (2017). This promising practice tells the story of a community health center in Minnesota who hired dental therapists to increase access to their dental services. More Details...

Best Practice Services in Supportive Housing for Health Centers: Webinar highlights service collaboration in Supportive Housing for health centers, hospitals and other health partners (2018). This webinar highlights effective service coordination models for health and housing partners to address the complex needs of currently homeless and formerly homeless populations More Details...

Addressing Nail Salon Workers' Health and Safety for Community Health Centers: Addressing Nail Salon Worker Safety Through Community Centers (2015). This webinar provided an overview of the complex issues faced by nail salon workers and the important role health centers can play in addressing the needs of this growing population from a social determinants of health approach. It focuses on the profile of this population, the role of health centers in promoting health and safety, and community initiatives to drive implementation for change. More Details...

A User’s Guide for Implementation of Interprofessional Oral Health Core Clinical Competencies: Results of a Pilot Project: Integration of Oral Health and Primary Care Practice (2015). This user's guide provides strategies for health centers to implement the oral health core clinical competencies for integration of oral health and primary care practice. The guide includes promising practices from health centers that piloted the implementation fo the core clinical competencies. More Details...

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This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,375,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.