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Introduction. Use this page to quickly find all resources from the Clearinghouse database on HIT/Data.

Background. The use of electronic health records and other health information technology can help health centers improve access to care, quality of care and outcomes for patients. Use these resources to explore health IT issues such as Electronic Health Records (EHRs), Privacy and Security, and Telehealth.

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Results for: Topic Area = Health Information Technology (HIT)/Data

Displaying all 280 records.

Telehealth Office Hours: Remote Self-Monitoring Blood Pressure Program (2022). Resource Type: Archived Webinar. Description: NACHC offers monthly Telehealth Office Hours for health center, PCA, and HCCN staff who have questions or want to share information about telehealth related policy and operational activities. In addition to updates and Q&A, each session will focus on a specific topic of concern. More Details...

Considerations for Sustaining a Culture of Cybersecurity: Part II: Cybersecurity Risk and Preparation (2022). Resource Type: Archived Webinar. Description: With the rise in cyberattacks of government agencies and large-scale companies, organizations large and small are questioning if they are doing all they should to protect their data. More Details...

Considerations for Sustaining a Culture of Cybersecurity: Part I: Understanding the Essentials (2022). Resource Type: Archived Webinar. Description: With the rise in cyberattacks of government agencies and large-scale companies, organizations large and small are questioning if they are doing all they should to protect their data. More Details...

Strategies for Collecting Social Needs Data (2022). Resource Type: Other. Description: Implementing a social need screening effectively is an iterative process. Many health centers find that their approach evolves as new concerns or considerations arise. The examples in this resource, gleaned from interviews with health centers, illustrate that unique context and needs drive what works. More Details...

Clinical Quality Measures for Eligible Professionals: 2022 Update (2022). Resource Type: Publication. Description: This spreadsheet developed by the HITEQ Center provides a crosswalk of Clinical Quality Measures and their electronic specifications as defined in the 2022 update for Eligible Professionals (Clinicians). More Details...

Quality Improvement Strategies in a Team-Based Care Environment (2022). Resource Type: Archived Webinar. Description: This webinar provides the knowledge and skills for building a quality improvement (QI) infrastructure within team-based care. QI is an organizational strategy that will establish a culture of continuous improvement across departments and improve quality in all domains of performance. Many positions in primary care now require QI training as part of employees\' professional development. More Details...

Community Health Center Chartbook 2022 (2022). Resource Type: Other. Description: This publication is an overview of health centers' operations and patients served in 2020. NACHC presents FQHCs operations and services provided through using UDS, Kaiser, and ACS data. More Details...

Coding for Pesticide-Related Illness: A Toolkit for Coding for Pesticide-Related Illness: Toxic Effects of Pesticide, Signs and Symptoms of Effects of Pesticides (Acute Effects) (2022). Resource Type: Toolkit. Description: This guide details the ICD-10-CM codes for the toxic effects and the signs and symptoms for pesticide-related illnesses. This information is pulled from the ICD-10-CM Official Guidelines for Coding and Reporting (and other resources). Please refer to the guidelines for additional information. This guide is for educational purposes only and does not constitute medical, healthcare or billing advice. Healthcare providers and billing/coding professionals are advised to seek confirmatory information. This is not an exhaustive list nor does it imply etiology. www.pesticideresources.org/med More Details...

Electronic Case Reporting Leveraging Fast Healthcare Interoperability Resources Toolkit: Electronic Health Records and Case Reporting Privacy and Security (2022). Resource Type: Toolkit. Description: In order to aid PCAs and HCCNs in developing a workplan for implementing a FHIR API integration for their network partners this guide includes resource planning, consideration of EHR vendor and individual EHR instance needs, and understanding case reporting requirements. More Details...

Electronic Case Reporting Leveraging Fast Healthcare Interoperability Resources Toolkit: Electronic Health Records and Case Reporting Privacy and Security (2022). Resource Type: Toolkit. Description: In order to aid PCAs and HCCNs in developing a workplan for implementing a FHIR API integration for their network partners this guide includes resource planning, consideration of EHR vendor and individual EHR instance needs, and understanding case reporting requirements. More Details...

Financial and Operational Benchmarking Trends and Techniques (2022). Resource Type: Archived Webinar. Description: Through an evaluation of multi-year trends and median results, this session will provide a framework for identifying financial strengths and challenges for health center performance improvement as referenced in Capital Link’s just released Federally Qualified Health Centers Financial and Operational Performance Analysis and Rural FQHC Financial and Operational Performance Analysis. More Details...

Sample Information Blocking policies, procedures, and templates (2022). Resource Type: Other. Description: Tools for Health Centers to Comply with Rules Prohibiting Information Blocking More Details...

Telehealth Office Hours: Cybersecurity Best Practices (2021). Resource Type: Archived Webinar. Description: This webinar tackles the issue of cybercrime and provides our top 15 Cybersecurity Best Practices that every organization should be doing to protect themselves and the communities they serve. More Details...

Rural Federally Qualified Health Centers Financial and Operational Performance Analysis 2017-2020 (2021). Resource Type: Publication. Description: This report, prepared by Capital Link with support from the Health Resources and Services Administration (HRSA), provides an aggregate financial and operational profile of rural Federally Qualified Health Centers. More Details...

Federally Qualified Health Centers Financial and Operational Performance Analysis 2017-2020 (2021). Resource Type: Publication. Description: This report, prepared with support from the Health Resources and Services Administration, provides an aggregate financial and operational profile of Federally Qualified Health Centers nationally from 2017 to 2020. More Details...

Strategic Investments in Telehealth and Digital Tools for Health Centers: Maintaining Your Competitive Advantage Beyond the Pandemic (2021). Resource Type: Publication. Description: This short guide describes FQHC telehealth utilization and barriers to adoption pre and during COVID19 pandemic. The document outlines reasons for maintaining or increasing adoption relative to improving health equity through technology access and move to value based care. A checklist is provided to guide technology investment and decision making. More Details...

Assessing Telehealth Maturity in Health Centers: A report out on the progress of Massachusetts health centers in advancing telehealth during a pandemic (2021). Resource Type: Archived Webinar. Description: This webinar gave participants the opportunity to learn about the successes and ongoing work to advance telehealth in Massachusetts and critical areas for continued focus and resources to enable equitable access to telehealth. More Details...

Planning a Capital Project to Accommodate Integrated Care: A First Steps Overview - Nov. 4, 2021 (2021). Resource Type: Archived Webinar. Description: Is your health center considering building new facilities to incorporate team-based, integrated care? This session will cover essential steps to prepare your project for success, including incorporating facilities goals in your strategic plan, understanding your patient base and community trends and analyzing your current operations to determine the space you need. We’ll also describe resources available to help you plan. More Details...

Privacy Principles for Protecting Survivors of Intimate Partner Violence, Exploitation and Human Trafficking in Healthcare Settings (2021). Resource Type: Publication. Description: Included here are guiding principles that should be applied by healthcare providers, administrators, policy makers and developers when designing, building, utilizing or regulating health information systems that will hold or exchange sensitive health information. More Details...

SDOH Data Dashboards Module 4: SDOH Dashboard Design - Advanced: HITEQ SDOH Data Dashboards Series (2021). Resource Type: Online Self-Paced Learning Modules. Description: Module four provides advanced-level information on using social determinants of health data and dashboards for facilitating and tracking social needs referrals, conducting predictive analysis with social determinants of health and health outcomes data, and using social determinants of health data to improve reimbursement for addressing social needs. More Details...

SDOH Data Dashboards Module 3: SDOH Dashboard Design - Intermediate: HITEQ SDOH Data Dashboards Series (2021). Resource Type: Online Self-Paced Learning Modules. Description: Module three provides intermediate-level information on collecting social determinants of health data and using data visualization for effective dashboards with stratification of data. More Details...

SDOH Data Dashboards Module 2: SDOH Dashboard Design - Beginner: HITEQ SDOH Data Dashboards Series (2021). Resource Type: Online Self-Paced Learning Modules. Description: Module two provides beginner-level information on collecting social determinants of health data and basic analyses of the data. View Module 1, Module 3, and Module 4 in the Resource Links section below. More Details...

SDOH Data Dashboards Module 1: Introduction to SDOH Dashboard Design (2021). Resource Type: Online Self-Paced Learning Modules. Description: The Social Determinants of Health Data Dashboards training is a four-module series, this is the first of the four modules. This module provides an introduction to the role of screening and collecting data on social determinants of health, identifying social determinants of health measures and using data effectively, and assessing organizational data dashboard capability. More Details...

Community Health Centers Telehealth Promising Practices: Case Studies from the COVID-19 Pandemic (2021). Resource Type: Publication. Description: This collection of case studies highlights ten community health centers' promising practices and lessons learned in adoption or expansion of telehealth delivery in response to the covid-19 pandemic. More Details...

Protocol for HRSA-supported Community Health Centers to Engage Patients through Universal Education Approaches on Exploitation (E), Human Trafficking (HT), Domestic Violence (DV) and Intimate Partner Violence (IPV) (2021). Resource Type: Publication. Description: The protocol purpose is to prevent exploitation, human trafficking, domestic violence, and intimate partner violence by helping patients have healthy relationships and promote their health as workers. The protocol will enable the health center to provide trauma-informed, survivor-centered care; intervention with clinical and case management services; and formalized ways to connect patients with community-based services that provide resources for domestic violence, employment assistance, housing, food, civil legal aid, and other basic needs. More Details...

Lessons Learned in Data Sharing & Care Coordination (2021). Resource Type: Publication. Description: This publication summarizes the lessons learned from conversations with Health Care for the Homeless health center consumers and providers as health centers work to create coordinated care systems through data. More Details...

HITEQ Highlight Webinar: Level Up: Leveraging Your EHR to End the HIV Epidemic (2021). Resource Type: Archived Webinar. Description: What if we told you your electronic health record (EHR) was one of the keys to ending the HIV epidemic (EHE)? Your EHR is a powerful tool that can support increases in HIV testing, access to pre-exposure prophylaxis (PrEP) for people at risk for HIV, and so much more! View our HITEQ Highlights webinar on June 8th to learn more about leveraging your EHR through the use of digital tools and innovative strategies! More Details...

HITEQ Electronic Patient Engagement Tool Selection Rubric (2021). Resource Type: Other. Description: This Excel-based scoring rubric is intended to be used by health centers to assess electronic patient engagement tools (like automated outreach SMS platforms) to determine which tool is most likely to meet the health center\'s needs. The tool assists health centers in assessing the following areas: Patient communication features Operations features Health IT Integration Attribution and value based care features Patient generated data/ remote patient monitoring features Administration It provides guidance for weighting and scoring and provides calculated final scores for up to 5 tools. Download the Excel-based tool below. More Details...

Performance Benchmarking Toolkit for Rural Health Centers: Tracking Data to Improve Financial Performance (2021). Resource Type: Publication. Description: This toolkit provides guidance in applying data analysis tools to help rural health centers more effectively track performance, understand key drivers, and incorporate operational insights for financial sustainability. This resource was supported by the Health Resources and Services Administration. (Released 2021) More Details...

UDS Quick Guide for Federally Funded Health Centers: How to use UDS data to expand your understanding of SDOH (2021). Resource Type: Publication. Description: This UDS Guide will inform health center staff on how UDS offers rich and detailed insight to inform operations at health centers. More Details...

Bridging the Digital Divide: Tactics to Address Patient Barriers to Virtual Care (2021). Resource Type: Publication. Description: Lack of Internet and broadband access prevents some patients from using telehealth and other technology that can support their own health care and getting accurate health care information. In one 2020 study, 42 million Americans lacked adequate access to broadband (high speed internet). As of 2019, about one in five people did not have smartphones, and among low income people nearly one third do not have a smartphone. Rates of computer ownership are not much better. Those patients who do have access to the technology may or may not have the capacity and willingness to use it, depending on past experiences. Some patients aren\'t comfortable with technology, while others don\'t trust it or believe that virtual care is sub-par, despite growing evidence of its benefits. This culminates in a clear digital divide that can hinder the ability for patients to fully engage in their care or take advantage of things like remote patient monitoring, telehealth, mHealth, or patient portal. More Details...

Building Clinical Informatics Session 4: Evaluating Usability and Human-Centered Design for Happy Users and Better Performance (2021). Resource Type: Archived Webinar. Description: Evaluating usability and implementing human-centered design principles can improve reimbursement, care team satisfaction, data quality, and reduce staff time spent on clinical tasks. This webinar describes how engaging vendor partners in user-centered improvements can improve the vendor-customer relationship and the care team experience. More Details...

Strategic Cybersecurity Investments: Leveraging American Rescue Plan Funding to Enhance Infrastructure and Services: HITEQ Highlights webinar (2021). Resource Type: Archived Webinar. Description: Healthcare continues to be the sector most targeted globally by ransomware and related malware attacks and leads in the average total cost of data breach across industries. The FY 2021 American Rescue Plan Funding provides an excellent opportunity for Health Centers to make strategic investments in cybersecurity infrastructure and services. This HITEQ Highlight, presented by Adam Kehler of Online Business Systems provides an overview of assets that can increase Health Center cybersecurity. Topics covered include cybersecurity infrastructure and services that can increase defense-in-depth for health IT, including EHRs, telehealth tools and services, mobile medical devices, patient portals, and related health information software applications. More Details...

Strategies for Supporting Health Center Patients Experiencing Food Insecurity (2021). Resource Type: Publication. Description: Food insecurity has doubled since the onset of the COVID-19 pandemic in March 2020, and has tripled among families with children. Not having enough access to food is a key contributor to negative health outcomes for adults and children alike, and it is important now more than ever for health centers to identify and support patients who are experiencing food insecurity. This resource is designed to support health center efforts to identify and assist patients who are experiencing food insecurity. It outlines key considerations around integrating social determinants of health (SDoH)-related screening and intervention into the electronic health record (EHR) workflow, highlights standardized screening tools and data elements to monitor the prevalence of food insecurity among patients, and describes several strategies to meet food-related needs. The downloadable guide, available in the Documents to Download section below, is split into the following sections, each of which draws on foundational work from health centers and national partners: Integrate your screening strategy into your EHR workflow-- several case studies are included Select a standardized tool to identify food insecurity-- several tools with their related EHR integration and workflow considerations are outlined Monitoring food insecurity among patients-- tips about coding and dashboarding are provided Connecting patients to available resources More Details...

Strategies for Capturing Outside HIV Test Results for Your Health Center (2021). Resource Type: Publication. Description: Providers working with patients coming to or from health centers may need important health information, such as HIV test results, to help physicians provide the best care possible to the patient. What strategies exist to help health centers give and receive data so that providers can render seamless care without interruption? We’re glad you asked. Data sharing agreements, tools, and standard operating procedures (SOP) are a few strategies that health centers can use to ensure a patient’s electronic health record (EHR) is as detailed and up-to-date as possible. More Details...

HITEQ Highlights: Introducing the Health App Analyzer: HITEQ Highlights Webinar (2021). Resource Type: Archived Webinar. Description: While there are thousands of consumer health applications (health apps), which run on smartphones, watches, tablets, and other mobile devices, there is currently no central government agency that provides certification or guidance on consumer-based health apps. View this HITEQ Highlights webinar to learn more about a new tool, the Health App Analyzer, designed to assist health care providers, patients, and consumers in determining whether a given consumer health app provides appropriate health information, guidance, and related services. The Health App Analyzer is a step-by-step decision tree that determines whether a particular health app is the best fit for a specific patient or a health center\'s patient population. More Details...

Building Clinical Informatics Learning Community Session 3: Improving Data Exchange: COVID-19 as a Test Case for FQHC Interoperability (2021). Resource Type: Archived Webinar. Description: The most value-added approaches to interoperability should rely on enduring machine-to-machine connections with regular testing that bring data to the point of care. This webinar discusses how filling health data gaps with external data sources can change the effectiveness of care activities and close care gaps and work with FQHC partners to demonstrate the value these connections bring. More Details...

Measuring Telehealth Success: You Can't Achieve it if You Can't Measure It: HITEQ Highlights Webinar (2021). Resource Type: Archived Webinar. Description: More than a year into the Covid-19 pandemic, it is now obvious that telehealth — in the form of a hybrid care delivery model that blends virtual and in-person care — is not a fad, but a healthcare delivery option that is here to stay. Healthcare leaders are seeking to optimize their organization\'s telehealth services for high performance and long-term sustainability. The problem is that most leaders neither know how well (or how bad) their telehealth services are performing, nor what true success can or should look like. Telehealth, when designed and implemented correctly, will engage patients to achieve positive outcomes, delight physicians, and contribute to organizational strategic objectives, including sustainable financial success. In this presentation, Christian Milaster of Ingenium Digital Health Advisors leads viewers through a series of pragmatic concepts on how to set an organization’s telehealth success targets, what and how to measure telehealth performance, the Physician Bill of Telehealth Rights, and how to leverage telehealth to achieve strategic success. This presentation is the second session of a two-part series. The first session focused on a telehealth maturity model and is available here. More Details...

Health Center Information Blocking Avenger: A HITEQ Center Training Badge (2021). Resource Type: Online Self-Paced Learning Modules. Description: In March 2019, the Office of the National Coordinator for Health Information Technology (ONC) issued a Proposed Rule, 21st Century Cures Act: Interoperability, Information Blocking, and the ONC Health IT Certification Program. ONC released a final rule in March 2020, published in the Federal Register on May 1, 2020. The Final Rule prohibits actors from blocking the exchange of electronic health information and seeks to increase the ease and choices available for patients to access their data.If Information Blocking is all new to you, review these resources first to set yourself up for success. More Details...

Capital Investment Trends and Needs of Federally Qualified Health Centers, 2021 (2021). Resource Type: Publication. Description: Supported by a Cooperative Agreement with the Health Resources and Services Administration, this report is based on the findings of our recent assessment of health centers across the US to determine the current and emerging capital plans and needs during this unprecedented time. (Released 2021) More Details...

Who Wants To Be A Vaccinator: Volunteers, Students, and Other Professionals (2021). Resource Type: Archived Webinar. Description: To meet the demand for knowledge on COVID-19 vaccines, CHCI and its Weitzman Institute is moving back to weekly COVID-19 national webinar sessions! More Details...

Capital Investment Trends and Needs of Federally Qualified Health Centers (2021). Resource Type: Publication. Description: Supported by a Cooperative Agreement with the Health Resources and Services Administration, this report is based on the findings of our recent assessment of health centers across the US to determine the current and emerging capital plans and needs during this unprecedented time. (Released 2021) More Details...

Building Clinical Informatics Learning Community Session 2: Data Validation: Building a Playbook for Data Quality (2021). Resource Type: Archived Webinar. Description: Extracting data from EHRs and health IT systems can be challenging; unfortunately, without a coordinated Data Quality Plan to clean and validate data, a large proportion of electronic health data do not reach a minimum level of quality for most use cases. A clear plan for data extraction, mapping, analytics, and validation can help immensely to create better data quality, particularly if applied consistently across use cases and iteratively over multiple data extracts. Here we present a few strategies and tools for evaluating data quality and hear from a partner who routinely engages in data quality practices with FQHCs. More Details...

Staff Roles, Responsibilities, and Training Throughout the Vaccination Cycle (2021). Resource Type: Archived Webinar. Description: To meet the demand for knowledge on COVID-19 vaccines, CHCI and its Weitzman Institute is moving back to weekly COVID-19 national webinar sessions! More Details...

The Stairway to Telehealth Sustainability: The Telehealth Maturity Model: HITEQ Highlights Webinar (2021). Resource Type: Archived Webinar. Description: In response to the COVID-19 pandemic, telehealth adoption increased significantly, supporting ongoing access to care and was critical to support healthcare operations continuity which resulted in the adoption of various modes of telehealth tools. The initial focus was applying telehealth capabilities to ordinary care to increase access to care and keep patients, providers and staff safe. What healthcare organizations are now looking for is a roadmap to make telehealth more sustainable, to integrate it into clinical operations and to leverage it more strategically. In this presentation, Christian Milaster of Ingenium Digital Health Advisors shares the 7-step Telehealth Maturity Model that guides organizations toward sustainable success with telehealth. This presentation is the first session of a two-part series. HITEQ will host a second webinar session in April -- Measuring Telehealth Success: The Why, The What, The How. More Details...

Federally Qualified Health Centers Financial and Operational Performance Analysis 2016-2019 (2021). Resource Type: Publication. Description: This report, developed with support from the Health Resources and Services Administration, offers a framework for identifying strengths, challenges, and opportunities for performance improvement in a rapidly transforming health care landscape. (Released in 2021.) More Details...

A Multi-Pronged Approach to On-Site, Drive-Through, and Mobile Outreach Vaccine Clinics (2021). Resource Type: Archived Webinar. Description: To meet the demand for knowledge on COVID-19 vaccines, CHCI and its Weitzman Institute is moving back to weekly COVID-19 national webinar sessions! More Details...

Electronic Patient Engagement Vendor Discussion Event: COVID-19 Vaccine Communication: HITEQ and HealthTalk vendor discussion event (2021). Resource Type: Archived Webinar. Description: View a brief presentation by HITEQ and HealthTalk followed by facilitated questions and discussion on their electronic patient engagement platform and the features within the platform that can assist federally qualified health centers with COVID vaccine communication and dissemination. Note that these sessions are not an endorsement of any specific vendor. These are an opportunity for health centers to hear about 3rd party vendors and get questions answered. More Details...

Essential Policies, Procedures, and Roles in Managing, Protecting, and Administering Your Vaccine Supply (2021). Resource Type: Archived Webinar. Description: To meet the demand for knowledge on COVID-19 vaccines, CHCI and its Weitzman Institute is moving back to weekly COVID-19 national webinar sessions! More Details...

Financial Impact of COVID-19 on California Federally Qualified Health Centers - Infographic (2021). Resource Type: Other. Description: Created with support from the California Health Care Foundation, this infographic highlights California FQHCs’ net projected losses from April through December 2020, after taking into account critical federal support made available through December 2020. More Details...

Rural Federally Qualified Health Centers Financial and Operational Performance Analysis 2016-2019 (2021). Resource Type: Publication. Description: This report, prepared by Capital Link with support from the Health Resources and Services Administration (HRSA), provides an aggregate financial and operational profile of rural Federally Qualified Health Centers. More Details...

Financial Impact of COVID-19 on Rural Federally Qualified Health Centers (2021). Resource Type: Other. Description: The Financial Impact of COVID-19 on Rural Federally Qualified Health Centers report highlights the net projected losses of Rural FQHCs from April 2020 through June 2021, after taking into account critical federal support made available through December 2020. (Released in 2021) More Details...

Population Management Approach to Reaching Key Populations as they Become Eligible (2021). Resource Type: Archived Webinar. Description: To meet the demand for knowledge on COVID-19 vaccines, CHCI and its Weitzman Institute is moving back to weekly COVID-19 national webinar sessions! More Details...

Electronic Patient Engagement Vendor Discussion: COVID-19 Vaccine Communication: HITEQ and CareMessage vendor discussion event (2021). Resource Type: Archived Webinar. Description: View a brief presentation by HITEQ and CareMessage followed by facilitated questions and discussion on their electronic patient engagement platform and the features within the platform that can assist health centers with COVID vaccine communication and dissemination. Access resources, slides, and additional information from this session in the Links section below. Note that these sessions are not an endorsement of any specific vendor. These are an opportunity for health centers to hear about 3rd party vendors and get questions answered. More Details...

Electronic Patient Engagement Tools: Adaptation for Use in COVID-19 Vaccination Rollout: Insights and tips from several patient engagement vendors (2021). Resource Type: Publication. Description: Last fall, the HITEQ Center published an inventory describing many software tools that facilitate electronic patient engagement (EPE). The inventory detailed feedback from health center users of the EPE tools as well as information from the vendor about features and integration. As the health center workload has expanded to accommodate COVID-19 vaccination, the opportunity of EPE tools to address the needs of both health center and patients in this moment became apparent. HITEQ contacted the vendors included in the original inventory to gather supplemental information on how their products can be leveraged to support COVID-19 vaccine communication and distribution. Four EPE vendors responded. More Details...

COVID-19 Vaccine Communication: Electronic Patient Engagement Vendor Discussion: HITEQ and WELL Health vendor discussion event (2021). Resource Type: Archived Webinar. Description: View a brief presentation by HITEQ and WELL Health followed by facilitated questions and discussion on their electronic patient engagement platform and the features within the platform that can assist health centers with COVID vaccine communication and dissemination. More Details...

FQHC Roles and Opportunities Related to Rural Hospital Financial Distress and Closure (2021). Resource Type: Publication. Description: This publication, prepared with support from the Health Resources and Services Administration, provides a high-level examination of the lived experiences of Federally Qualified Health Centers (FQHCs) that serve rural communities, particularly in the context of rural hospital financial distress and closure. (Released in 2021) More Details...

Promising Practices in Virtual Integrated Behavioral Health Care: Lessons from Community Health Centers during COVID-19; February 2021 (2021). Resource Type: Publication. Description: With the rapid shift to telehealth services propelled by the COVID-19 pandemic, many community health centers had to rapidly transition to a mechanism of care delivery previously unknown and unfamiliar. Within a matter of days and weeks, health centers creatively found ways to transform workflows and approaches to care delivery to continue to provide care even if the patient was physically distant. This resource highlights promising practices in virtual integrated behavioral health care identified from community health centers. More Details...

Getting Started with HITEQ Dashboards for Clinical Quality Measure Comparison: Video and instruction guide, created Dec. 2020 (2021). Resource Type: Other. Description: Getting Started with HITEQ Dashboards for Clinical Quality Measure Comparison Video and instruction guide More Details...

Clinical Quality Measures for Eligible Professionals: 2021 Update: A Crosswalk Comparison of Clinical Quality Measures from The HITEQ Center (2021). Resource Type: Publication. Description: This spreadsheet developed by the HITEQ Center provides a crosswalk of Clinical Quality Measures and their electronic specifications as defined in the 2021 update for Eligible Professionals (Clinicians). Fields include the crosswalk of measures, with related information about MIPS ID, Telehealth Eligiblity, as well as inclusion in CY2021 UDS, Million Hearts, NCQA eCQM, CMS Adult / Child Medicaid Core Measures Set, HEDIS 2021, and CPC+ eCQMs. Both a PDF and spreadsheet are available for download below. More Details...

21st Century CURES Act and Information blocking - How to Avoid Blocking Interoperable EHI.: HITEQ Highlights Webinar (2021). Resource Type: Archived Webinar. Description: In this webinar, the HITEQ Center discusses the 21st Century CURES act (CURES act), specifically focused on how it defined interoperability and information blocking and how that relates to health centers. With HHS recently extending the provider compliance date to April 5, 2021, we review how ONC’s final rules defined information blocking requirements and exceptions. We discuss common scenarios and health center policy practices that might be considered information blocking, and how they can reduce health center risks with early planning and policy definitions. More Details...

Provider Health IT Experience Survey: Health Center Connections HCCN (2021). Resource Type: Template. Description: Health Center Connections, the HCCN organized and supported by the Community Care Network of Kansas, created this survey to ask clinicians at participating health centers about their work environment, productivity, health IT in use, and health IT interventions. The intent of the survey is to collect information from clinicians that can identify opportunities to reduce provider burden through the use of health IT. More Details...

Process for Tracking Utilization of COVID-19 Therapeutics (2021). Resource Type: Document. Description: This resource discusses who should report on the use of federally purchased therapeutics, rules governing reporting, and the process of reporting. More Details...

Past, Present, and Future: HCCNs and Health Centers Using Data to Drive Clinical Care Series: The Future State: Data Integrity (2021). Resource Type: Archived Webinar. Description: This is the third webinar in a three-part series -- Past, Present, and Future: HCCNs and Health Centers Using Data to Drive Clinical Care. During these webinars, hear how HCCNs and health centers are collecting and aggregating data on patient populations and leveraging data to support clinical quality improvement initiatives. More Details...

Billing, Coding, Documentation & Quality Series, Part II: Treating Substance/Opioid Use Disorders via Medication-Assisted Treatment (MAT) in Community Health (2021). Resource Type: Archived Webinar. Description: By providing CMS-covered Medication Assisted Treatment (MAT) services in the treatment of Substance/Opioid Use Disorders (SUD and OUD) your community health center’s clinical providers may be eligible for a more full range of loan repayment programs while providing desperately needed services to patients who need help with the medical and behavioral health issue related to this other public health emergency. More Details...

Past, Present, and Future: HCCNs and Health Centers Using Data to Drive Clinical Care: The Current State of HCCNs (2021). Resource Type: Archived Webinar. Description: This is the second webinar in a three part series -- Past, Present, and Future: HCCNs and Health Centers Using Data to Drive Clinical Care. During these webinars, hear how HCCNs and health centers are collecting and aggregating data on patient populations and leveraging data to support clinical quality improvement initiatives. Medical informaticists from leading organizations such as the Duke Institute for Health Innovation and the Johns Hopkins Bloomberg School of Public Health will present. Clinicians, quality improvement and data leads, Chief Executive Officers as well as Chief Information Officers will find this series useful to their every day work. More Details...

Past, Present, and Future: HCCNs and Health Centers Using Data to Drive Clinical Care: Looking Back: The Birth of the HCCNs – the Vision for Data (2021). Resource Type: Archived Webinar . Description: Join NACHC for a three part series -- Past, Present, and Future: HCCNs and Health Centers Using Data to Drive Clinical Care. During these webinars, hear how HCCNs and health centers are collecting and aggregating data on patient populations and leveraging data to support clinical quality improvement initiatives. Medical informaticists from leading organizations such as the Duke Institute for Health Innovation and the Johns Hopkins Bloomberg School of Public Health will present. Clinicians, quality improvement and data leads, Chief Executive Officers as well as Chief Information Officers will find this series useful to their every day work. More Details...

Coding & Documentation:: 2021 Evaluation & Management (E/M) Changes for Community Health Reporting Face-to-Face & Virtual E/M Visits (2021). Resource Type: Archived Webinar. Description: The first in a two-part series, this webinar addresses the updated 2021 E/M guideline for office and outpatient encounters. Topics include when to use the updated definition of Medical Decision Making for coding and billing, as well as CPT/HCPS-ll codes. More Details...

Strategies for Increasing HIV Screening Rates at Your Health Center (2020). Resource Type: Publication. Description: Health centers are always searching for innovative strategies to increase their HIV screening rates. This year, health centers have gotten creative by combining HIV testing with COVID-19 screening, while others are mailing at-home HIV testing kits to patients. Finding strategies to help increase HIV screening at your health center is a lesson in trial and error. We hope our latest blog will give you some ideas on improving your HIV screening rates! More Details...

Telehealth Resource Library: Curated telehealth resources for health centers (2020). Resource Type: Other. Description: HITEQ is actively compiling a telehealth resource library for health centers, which houses actionable telehealth resources in the areas of telehealth technology, patient use of telehealth, provider use of telehealth, tele-behavioral health, and operationalizing telehealth more generally. This curated set of resources aims to assist health centers in accessing those resources that directly address current telehealth needs and challenges. More Details...

Public Housing Primary Care (PHPC) COVID-19 Dashboard (2020). Resource Type: Publication. Description: This dashboard by NCHPH provides the latest COVID-19 statistics in Public Housing Primary Care (PHPC) Health Centers, including race and ethnicity data and additional resources. More Details...

Federal Activities and Approaches to Advance Social Determinants of Health Data Use and Interoperability in Support of Community Health Centers: HITEQ Highlights Webinar (2020). Resource Type: Archived Webinar. Description: View this HITEQ Center webinar, where the The Health and Human Services, Office of the National Coordinator for Health IT present on the current state of federal activities and standards based approaches for collecting, sharing, and using SDoH data with a focus on technical and policy considerations. The presentation describes available standards, tools, and initiatives for health center use and input. More Details...

Data Integration Best Practices for Health Centers & Homeless Services Publication: Health Center Focus Group Recommendations on Data Integration (2020). Resource Type: Publication. Description: Health centers use data and technology to improve health outcomes of patients, speed administrative processes, and collect patients’ health and housing histories. This report advances strategies for large and small health centers to match data with homeless service systems to identify and coordinate care for high utilizers of crisis care systems. More Details...

Ending the HIV Epidemic: The Health Center Role: HITEQ Highlights Webinar (2020). Resource Type: Archived Webinar. Description: This presentation will be led by Dr. Tim Long, and will focus on the four pillars of Ending the HIV Epidemic and primary care HIV prevention. This webinar will focus on the clinical aspects of Ending the HIV epidemic, and use of health IT and EHR to support clinical care. More Details...

Collecting Sexual Orientation and Gender Identity (SOGI) Data (Fall 2020) (2020). Resource Type: Archived Webinar. Description: In this webinar, Chris Grasso, Vice President for Health Informatics and Data Services and Mason Dunn, Deputy Director for the Division of Education and Training at Fenway Health, discuss best practices for health centers to collect patient Sexual Orientation and Gender Identity (SOGI) data and document SOGI in electronic health records. The training will focus on analyzing and using SOGI data for clinical decision-making and monitoring health disparities, and if, when, and how the collection and analysis of employee SOGI data can inform practices in HR, including policies for hiring, onboarding and retention. More Details...

Implementing Opt-Out HIV Screening in Your Health Center: Understanding Opt-Out HIV Testing (2020). Resource Type: Publication. Description: Getting tested for HIV is a powerful step towards taking control of one’s sexual health. Opt-out HIV testing, sometimes referred to as universal screening, is defined as conducting HIV testing after notifying patients that the test will be conducted and that they may decline or defer testing. According to the Centers for Disease Control and Prevention (CDC), opt-out testing is an evidence-based approach that has been shown to remove the stigma associated with HIV testing, foster earlier diagnosis and treatment, reduce transmission risk, and is cost-effective. More Details...

Addressing Intimate Partner Violence and Human Trafficking in the Health Center Setting: HITEQ Highlights Webinar (2020). Resource Type: Archived Webinar. Description: The coronavirus pandemic and consequent stay-at-home orders may increase danger for those at risk for or experiencing intimate partner violence and human trafficking (IPV/HT). Due to COVID-19, many health centers have shifted health encounters to virtual platforms, which offer unique opportunities to provide trauma-informed care and connect in new ways with those who may be experiencing abuse. Yet, telehealth and virtual visits also present health centers with new challenges related to privacy, safety and digital health equity. More Details...

Greenway Intergy: Understanding PA v12 and UDS 2020 reporting for Greenway Intergy Users (2020). Resource Type: n.a.. Description: This training is open to all health centers, PCAs, and HCCNs. The focus will be Practice Analytics v12 and UDS 2020 reporting for Greenway Intergy Users, so right on time for those preparing for CY2020 UDS reporting from Greenway. More Details...

Electronic Patient Engagement (EPE) Tool Inventory: Information from Health Centers and Vendors on Ten EPE Tools, Oct. 2020 (2020). Resource Type: Publication. Description: In the spring of 2020, HITEQ and several PCA and HCCN colleagues developed a survey to gather detailed information on health center experiences with a variety of EPE tools and included questions about product functions, strengths & weaknesses, cost, integration with EHRs, ease of implementation, and quality of vendor support. The results of that survey, as well as interviews and demonstrations are captured in this EPE Tool Inventory. Ten tools are profiled in the inventory, which can be downloaded in the Documents to Download section below. More Details...

Serving Rural Patients with Telehealth: Resources and Tips for Federally Qualified Health Centers: A HITEQ telehealth publication (2020). Resource Type: Publication. Description: With the challenges of provider shortages and lack of accessible facilities, telehealth presents an opportunity for health centers serving rural areas to expand health services, integrate primary care with subspecialty services, and improve care management.6 Telehealth provision in rural communities is particularly important and in-demand during the COVID-19 pandemic as many health centers have had to quickly transition to providing remote services. While telehealth has the potential to improve healthcare provision and access, many rural areas lack the reliable broadband connection and devices necessary for high-quality telehealth provision. More Details...

Ending the HIV Epidemic Collaborative: Other EHRs (2020). Resource Type: Learning Collaborative. Description: Peer to peer sharing. If you are a Primary Care HIV Prevention (PCHP) funded health center that struggles with clinical decision support, tracking HIV prevention and treatment outcomes, your peers can share innovative ideas and strategies to help you find solutions. Relationship building. This is a unique opportunity for PCHP health centers to get together to share ideas around HIV screening and prevention. The EHE Collaborative is an opportunity to build relationships with other PCHPs. Improved technical assistance and training. Your participation in this roundtable helps HITEQ tailor our training and technical assistance services to serve you better. More Details...

EnVision Centers, Jobs Plus and Health Centers Interactive Map (2020). Resource Type: Interactive Map. Description: NCHPH recently launched a new interactive map. This map shows the location of Health Centers, Envision Centers and Jobs Plus sites. EnVision Centers are centralized hubs that provide people living in public housing with resources and support needed to excel. Jobs Plus Sites. The place-based Jobs Plus Initiative program addresses poverty among public housing residents by incentivizing and enabling employment. Health Centers interested in partnering with near Envision Centers and Jobs Plus sites, visit this NCHPH resource and hover over the organization you want to partner with. Contact information will then be displayed in the information box. More Details...

Ending the HIV Epidemic Collaborative: Next Gen (2020). Resource Type: Learning Collaborative. Description: Peer to peer sharing. If you are a Primary Care HIV Prevention (PCHP) funded health center that struggles with clinical decision support, tracking HIV prevention and treatment outcomes, your peers can share innovative ideas and strategies to help you find solutions. Relationship building. This is a unique opportunity for PCHP health centers to get together to share ideas around HIV screening and prevention. The EHE Collaborative is an opportunity to build relationships with other PCHPs. Improved technical assistance and training. Your participation in this roundtable helps HITEQ tailor our training and technical assistance services to serve you better. More Details...

Ending the HIV Epidemic Collaborative: Greenway (2020). Resource Type: Learning Collaborative. Description: Peer to peer sharing. If you are a Primary Care HIV Prevention (PCHP) funded health center that struggles with clinical decision support, tracking HIV prevention and treatment outcomes, your peers can share innovative ideas and strategies to help you find solutions. Relationship building. This is a unique opportunity for PCHP health centers to get together to share ideas around HIV screening and prevention. The EHE Collaborative is an opportunity to build relationships with other PCHPs. Improved technical assistance and training. Your participation in this roundtable helps HITEQ tailor our training and technical assistance services to serve you better. More Details...

Ending the HIV Epidemic Collaborative: Next Gen: HITEQ Ending the HIV Epidemic Collaborative (2020). Resource Type: Learning Collaborative. Description: Peer to peer sharing. If you are a Primary Care HIV Prevention (PCHP) funded health center that struggles with clinical decision support, tracking HIV prevention and treatment outcomes, your peers can share innovative ideas and strategies to help you find solutions. Relationship building. This is a unique opportunity for PCHP health centers to get together to share ideas around HIV screening and prevention. The EHE Collaborative is an opportunity to build relationships with other PCHPs. Improved technical assistance and training. Your participation in this roundtable helps HITEQ tailor our training and technical assistance services to serve you better. More Details...

Building the Plane While Flying It: Health Care for the Homeless, Telehealth and COVID-19, Part II (2020). Resource Type: Archived Webinar. Description: This Coffee Chat is the second of our series highlighting representatives from three HCH health centers featured in the Council’s recent publication on telehealth. The conversation shared information on how to engage clients through telehealth to enhance the experience and how to develop low-literacy messaging. Presenters discussed how to engage clients with limited or no access to internet or broadband services and establishing “technology hubs” can address these challenges. More Details...

State-level HIV-related Infographics: Identifying opportunities for improvements in health centers (2020). Resource Type: Toolkit. Description: Health centers currently monitor HIV tests, HIV diagnoses, and Linkage to HIV care for patients newly diagnosed. According to the 2019 UDS data, more than 190,000 patients living with HIV receive medical care services at health care centers, including many sites co-funded by the Ryan White HIV/AIDS Program.r. More Details...

Nationwide HIV-related Care Interactive Infographicsics: Identifying opportunities for improvements in health centers (2020). Resource Type: Toolkit. Description: From January 1, 2019 through December 31, 2019, 2,259.758 medical patients (8.83%) of the United States' 25,589.752 total medical patients served at health centers received HIV tests. More Details...

Predictive Analytics, Assessing Vulnerability, and Community Referrals: The Digital Transformation in Social Determinants of Health: Predictive Analytics, Assessing Vulnerability & Community Referrals (2020). Resource Type: Archived Webinar. Description: The second webinar in the Weitzman Institute\'s Path Forward \"The Digital Transformation in Social Determinants of Health\" series focusing on predictive analytics, assessing vulnerability, and community referrals. Panelists include Kurt Waltenbaugh; Founder & CEO of Carrot Health, John Showalter; Chief Product Officer at Jvion, Erine Gray; Founder & CEO of Aunt Bertha, and Ruben Amarasingham; Founder & CEO of Pieces Tech. More Details...

Ending the HIV Epidemic Collaborative: Greenway (2020). Resource Type: Collaborative. Description: Peer to peer sharing. If you are a Primary Care HIV Prevention (PCHP) funded health center that struggles with clinical decision support, tracking HIV prevention and treatment outcomes, your peers can share innovative ideas and strategies to help you find solutions. Relationship building. This is a unique opportunity for PCHP health centers to get together to share ideas around HIV screening and prevention. The EHE Collaborative is an opportunity to build relationships with other PCHPs. Improved technical assistance and training. Your participation in this roundtable helps HITEQ tailor our training and technical assistance services to serve you better. More Details...

EHR Vendors Most Frequently Used by Health Centers: 2014 through 2019, according to information reported by health centers in the UDS. (2020). Resource Type: Publication. Description: Updated in 2020 with CY2019 data, these graphs and tables use health center reported UDS data from 2014 through 2019 to identify the EHRs most frequently used among health center programs, and shows the change between years. Download the PDFs below for all the information. 2014 and 2015 information was taken from the EHR Form in the UDS, and 2016, 2017, 2018, and 2019 information was retrieved from the Health IT Form in the UDS. Each of these forms can be seen in the UDS manual for the given year here. More Details...

Analysis of UDS Clinical Quality Measure Performance by Health Center Telehealth Use (2020). Resource Type: Publication. Description: The below analysis is based on Uniform Data System (UDS) reported by health centers (both 330 funded and Look Alikes). Performance on Clinical Quality Measures is derived from Tables 6B and 7 (with the exception of the Prenatal measure, which is not included). Telehealth Use is from Question 2 of the UDS’s Other Data Elements form, which asks Did your organization use telehealth in order to provide remote clinical care services [in referenc year]? Yes or No. More Details...

Ending the HIV Epidemic Collaborative: E-Clinical Works (2020). Resource Type: Collaborative. Description: Peer to peer sharing. If you are a Primary Care HIV Prevention (PCHP) funded health center that struggles with clinical decision support, tracking HIV prevention and treatment outcomes, your peers can share innovative ideas and strategies to help you find solutions. Relationship building. This is a unique opportunity for PCHP health centers to get together to share ideas around HIV screening and prevention. The EHE Collaborative is an opportunity to build relationships with other PCHPs. Improved technical assistance and training. Your participation in this roundtable helps HITEQ tailor our training and technical assistance services to serve you better. More Details...

Ending the HIV Epidemic Collaborative: E-Clinical Works (2020). Resource Type: Collaborative. Description: Peer to peer sharing. If you are a Primary Care HIV Prevention (PCHP) funded health center that struggles with clinical decision support, tracking HIV prevention and treatment outcomes, your peers can share innovative ideas and strategies to help you find solutions. Relationship building. This is a unique opportunity for PCHP health centers to get together to share ideas around HIV screening and prevention. The EHE Collaborative is an opportunity to build relationships with other PCHPs. Improved technical assistance and training. Your participation in this roundtable helps HITEQ tailor our training and technical assistance services to serve you better. More Details...

Brief Telehealth Needs Assessment (2020). Resource Type: Publication. Description: As it becomes ever more clear that the public health emergency will last longer than initially anticipated, health centers are likely adapting telehealth services to that reality. This includes moving to a more hybrid clinic model where some visits are in the clinic, but many are still best done via telehealth. This also means refining telehealth services that may have been very rapidly adopted in early 2020 to be more sustainable and integrated going forward. More Details...

Analysis of UDS Clinical Quality Measure Performance by Health Center Telehealth Use: Updated in Sept. 2020 with CY2019 UDS Data (2020). Resource Type: Publication. Description: A brief study of how health centers who report using telehealth compare to those who do not, using data reported on 2017 UDS. This analysis suggests that the average performance on each clinical quality measure is higher among those health centers who report using telehealth than those who do not use telehealth.  The below analysis is based on 2017 Uniform Data System USD reported by health centers both 330 funded and Look Alikes.  Performance on Clinical Quality Measures is derived from Tables 6B and 7 with the exception of the Prenatal and Birthweight measures. Telehealth Use is from Question 2 of the UDS’s Other Data Elements form, which asks Did your organization use telehealth in order to provide remote clinical care services [in 2017]? Yes or No.  Considerations 1. Names used for the quality measures shown here are colloquial, and do not reflect exact names used in the 2017 UDS Manual. 2. Measures are shown in alphabetical order, not in the same order as the UDS Manual. 3. The Diabetes measure is calculated as Controlled, as opposed to Uncontrolled, as is reported in the UDS. This was done for comparison purposes, so all measures are ‘better’ if higher. Observations Health centers that report using Telehealth, on average, report slightly higher performance on all clinical quality measures than those that report that they do not use telehealth. On average, across all measures, using telehealth is correlated with a 1.18% percentage point higher performance rate per clinical quality measure. A chart showing all measures side-by-side can be seen below. Download the full analysis document at the bottom of the page for details about each measure.   More Details...

HITEQ Highlights: Preparing for Value-Based Care through Sustainable Telehealth Workflows: HITEQ Highlights Webinar (2020). Resource Type: Archived Webinar. Description: Join the HITEQ Center, in collaboration with Certintell, for a webinar on Preparing for Value-Based Care through Sustainable Telehealth Workflows. The webinar will provide an overview of how health centers can use telehealth during the current public health emergency and ensure that they are ready for the shift to Value-Based Care. We will cover sustainable telehealth services that are often underutilized and example workflows that have worked for other health centers. More Details...

Preparing for CY2020 UDS HIV Reporting (2020). Resource Type: Publication. Description: Community health centers have an important role in ending the HIV epidemic. In alignment with that important role, several UDS measures related to HIV screening, treatment, and prevention have been added for CY2020 UDS reporting. Specifically, calendar Year 2020 UDS Reporting includes three new or modified HIV measures/ data elements. Download the slidedeck below for additional information on reporting these measures. More Details...

Leveraging the electronic health record (EHR) to link health center patients with MLP services (2020). Resource Type: Publication. Description: This issue brief provides concrete examples of how health centers in Iowa, Montana, and Texas are leveraging the EHR to complement their screening for the social determinants of health as well as to increase their capacity to deliver targeted MLP-related interventions. More Details...

FY2020 Primary Care HIV Prevention Reporting: Crosswalk of FY2020 PCHP reporting to CY2020 UDS Requirements, July 2020 (2020). Resource Type: Toolkit. Description: To support Primary Care HIV Prevention funded health centers, HITEQ has prepared a crosswalk that maps PCHP tri-annual reporting metrics to UDS measures and/ or fields. This assists health centers in leveraging UDS reporting functionality in their EHRs to inform completion of the tri-annual progress report to HRSA. The PCHP metrics listed in the first column crosswalk to specific data definitions in the CY2020 UDS, which are specified in the second column, and then further detail is provided in the third column. More Details...

Building the Plane While Flying It: Case Studies on COVID-19, Telehealth, and Health Care for the Homeless Centers (2020). Resource Type: Publication. Description: As is the case for most health centers, the COVID-19 pandemic forced Health Care for the Homeless health centers to rapidly adopt telehealth strategies to sustain client services remotely. But serving patients without homes necessitates additional innovation to reach clients in shelters, quarantine facilities, or even on the street, while attending to complex health and social needs. These case studies profile 17 HCH health centers and 2 consumers, offering a range of pragmatic, insightful perspectives on HCH telehealth in the COVID world. More Details...

Building the Plane While Flying It: Health Care for the Homeless, Telehealth, and COVID-19 (2020). Resource Type: Archived Webinar. Description: This archived webinar highlighted Health Care for the Homeless leaders who described their distinct experiences in adopting telehealth in light of the COVID-19 pandemic. The lessons learned promise to be helpful to other health centers that serve people without homes. More Details...

TelePrEP for Health Centers: Telehealth Resources and Innovations for HIV Pre-Exposure Prophylaxis (PrEP), June 2020 (2020). Resource Type: Publication. Description: Pre-exposure prophylaxis, or PrEP, has long been recognized as an effective treatment in the effort to end the HIV epidemic. Prescribing PrEP should be considered as part comprehensive prevention plan that includes a discussion about adherence to PrEP, condom use, other sexually transmitted infections (STIs), and other risk reduction methods. This HITEQ brief presents an overview of how health centers can utilize telehealth for PrEP access, or TelePrEP, for comprehensive care, and includes innovations and resources that health centers can utilize to extend these services to their patient populations. More Details...

HITEQ Highlights: Shared Care Planning Optimization Using the EHR (2020). Resource Type: Archived Webinar. Description: The HITEQ Center, in collaboration with the National Council for Behavioral Health, hosted a webinar on Shared Care Planning Optimization Using the EHR. The webinar provided an overview on the importance of shared care planning and how we can better optimize the electronic health record to make it the most successful and inclusive of the team. Components of shared care planning and different tools that will help with the creation and accessibility of shared care plans were discussed. More Details...

Cybersecurity Checklist for Health Center Staff Working Remotely (2020). Resource Type: Publication. Description: This PDF checklist, developed by HITEQ, provides a guide for health center staff to mitigate cybersecurity risks and threats during times of emergency and incident response that have them working remotely from the health center. More Details...

Creating a Plan to Address Provider Satisfaction with Health IT: Intervention Project Planning Template, June 2020 (2020). Resource Type: Template. Description: Provider satisfaction is of critical importance for health centers to promote safety and workforce stability. Organizations may be working to reduce burden or increase satisfaction of the provider workforce. This worksheet, created by HITEQ, assists organizations in operationalizing the information set forth in HITEQ’s Assessing Provider Satisfaction: Designing health IT interventions to improve satisfaction and reduce burden. Review that piece, and then download the project planning template to create a plan of your own. More Details...

HITEQ Highlights: Hear from your Peers: Using the EHR for Routine HIV Screening (2020). Resource Type: Archived Webinar. Description: The HITEQ Center, in collaboration with BC3 Technologies, LLC, hosted this webinar that explored key concepts and best practices in utilizing an electronic health record in routine HIV Screening. This webinar sought to motivate and educate the clinical team on how the electronic health record can be used as a tool in the workflow of a primary practice. Aspects of clinical decision support, reminders, and alerts were covered with an emphasis on best practices, challenges, solutions, and lessons learned. More Details...

PCA Enabling Services Virtual Summit Podcast Series (2020). Resource Type: Other. Description: The first-ever PCA Enabling Services Virtual Summit and podcast series is co-organized and hosted by the Health Center Association of Nebraska (HCAN) in partnership with Health Outreach Partners (HOP). The seven podcast episodes cover a variety of Enabling Services topics, with a focus towards Primary Care Associations. More Details...

Telehealth Office Hours: Focus on Sustainability (2020). Resource Type: Archived Webinar. Description: This webinar offers a broad overview of telehealth services, with a focus on sustainability. More Details...

Health Information Technology support for HIV Screening and Prevention Services: Environmental scan for Ending the HIV Epidemic (2020). Resource Type: Publication. Description: In the 2019-2020 contract year, as part of the Ending the HIV Epidemic initiative HITEQ conducted an environmental scan to determine the role of EHRs and health IT in health center capacity and ability to expand HIV screening and prevention. HITEQ reviewed existing data and existing literature, and conducted 15 interviews with health centers and health center partners. The results are structured as a SWOT analysis, outlining strengths and weaknesses internal to health center health IT systems as well as opportunities and threats, factors that are external to health centers. More Details...

Telehealth.HHS.gov website (2020). Resource Type: Other. Description: The Telehealth.HHS.gov website provides information about the latest federal efforts to support and promote telehealth services. It was built by the Health Resources and Services Administration (HRSA), an agency of the U.S. Department of Health and Human Services (HHS). More Details...

Enabling Services Data Collection: Documenting Health Center Interventions In A Value-Based Payment Environment (2020). Resource Type: Archived Webinar. Description: In collaboration with Health Outreach Partners (HOP), AAPCHO promoted the importance of documenting social determinants of health (SDoH) interventions to demonstrate the value and scope of health center enabling services (ES). AAPCHO and HOP was joined by the Community Health Care Association of New York State (CHCANYS) to highlight how state, regional, and national partners can leverage SDoH and ES data for Value-Based Payment (VBP). More Details...

PrEP and Informatics (2020). Resource Type: Archived Webinar. Description: In this webinar experts from Fenway Health and HITEQ discuss using data, electronic health records, and informatics to make informed decisions regarding PrEP (pre-exposure prophylaxis) for HIV prevention. The webinar covers both clinical data usage and administrative staff support in using data and informatics for optimizing PrEP in health centers. More Details...

HITEQ Highlights: Health Center Defense Against the Dark Web: Strategies for Building Security Awareness, Education, and Compliance in 2020 (2020). Resource Type: Archived Webinar. Description: This HITEQ Center webinar explored key concepts and best practices that should be followed by Health Centers seeking to develop Defense in Depth and effectively implement hardened security programs at their sites. There are ever-increasing cybersecurity guidelines and protection measures that Health Centers must navigate and digest. This webinar sought to motivate and educate the health center workforce on critical privacy and security concepts and methods for defense. Aspects of Security Risk Assessment, security awareness training, and breach protection were covered with an emphasis on health center-wide information protection. More Details...

HITEQ Highlights: Electronic Patient Engagement in an Integrated Setting (2020). Resource Type: Archived Webinar. Description: Join the HITEQ Center, in collaboration with the National Council for Behavioral Health, for a webinar on Electronic Patient Engagement in an Integrated Setting and learn how health centers can use their EHR to engage patients in their own care and make communication easier between the patient and members of the care team. More Details...

HITEQ Highlights: HIV Prevention and Treatment for patients with SUD in an Integrated Behavioral Health Setting (2020). Resource Type: Archived Webinar. Description: Join the HITEQ Center, in collaboration with the National Council for Behavioral Health, for a webinar on understanding from a beginner perspective, how to integrate HIV prevention, screening into integrated behavioral health services, including how to identify patients at risk for HIV with a focus on SUD, facilitate screening, and prompting for re-screening at appropriate intervals. More Details...

Clinical Quality Measures for Eligible Professionals for 2020: A Crosswalk Comparison from The HITEQ Center (2020). Resource Type: Publication. Description: This spreadsheet provides a crosswalk of Clinical Quality Measures and their electronic specifications as defined in the 2020 update for Eligible Professionals (Clinicians). More Details...

Network Resource Guide for Health Center Controlled Networks (HCCNs) (2020). Resource Type: Publication. Description: For more information on the 49 HCCNs funded by HRSA, please visit the Network Resource Guide (NRG). https://networkresourceguide.org/. The NRG provides up-to-date information about HCCNs across the country that are working together to leverage health IT for health centers in ways to improve access to care, enhance quality of care, and achieve cost efficiencies. More Details...

Getting a New Workflow and Process Started during COVID-19 Pandemic: Moving to Telehealth during Coronavirus Public Health Emergency (2020). Resource Type: Publication. Description: Health centers are having to dramatically change approaches to patient care as the COVID-19 public health emergency keeps patients at home and ramps up the demands of telehealth and other remote care modalities. Many health centers are moving primary care, care for chronic conditions, behavioral health, and other important care that patients need to telehealth, but the changing landscape and quick turnaround is tricky for organizations to navigate successfully. This resource is a quick start guide for health centers making this change. More Details...

Bridging the Digital Divide: Using Technology to Improve Access to Health Care for Public Housing Residents (2020). Resource Type: Publication. Description: The purpose of this report is to outline the digital needs and challenges of public housing residents, the risks and benefits of using technology to improve patient care, and recommendations on how to prepare health centers and patients to optimize digital tools, improve access to care, and enhance efforts through partnerships to bridge the digital divide. More Details...

Triage & Tele-Health Support Plan for Isolation Units: Strategies for engaging clients for telehealth in COVID19 environment (2020). Resource Type: Publication. Description: This step-by-step support plan is applicable to Supportive Housing Providers, Managed Care Organizations (MCOs), Health Centers, and Case Management services across the country in the early stages for addressing infectious disease. The support plan includes Triage Interview Questions and Immediate Intervention Steps for front line staff. More Details...

The Roadmap to Becoming a Data-Driven Organization ll: Aligning your Data Strategy and Strategic Plan (2020). Resource Type: Archived Webinar. Description: This webinar will discuss how to develop an organizational strategy that focuses on data health centers need to achieve their short term and long term goals. Participants will learn how to utilize data to create a strategic plan by creating models that are used to predict, track and optimize health center outcomes. More Details...

Cyber Security Risks — COVID-19: Best Practices for Health Center Staff Working Remotely (2020). Resource Type: Publication. Description: The number of COVID-19 cases continue to increase throughout the United States, requiring more and more of our health systems to rely on employees working from home at times. While some of us are required to "shelter-in-place," unfortunately that shelter can create increased risks such as cyber security breaches. With good planning, policies, and employee and family education, health centers can minimize risk and support their employees while working remotely. This presentation will inform your Health Center remote workers on best practices for increasing cybersecurity at home. More Details...

Success Strategies for Coding and Documentation: Reporting Chronic Disease (2020). Resource Type: Archived Webinar. Description: NACHC offers a free virtual two-part training on accurate Coding and Documentation. This series is designed for clinical providers, utilization/quality review staff, and coders and billers. Participants will learn the essentials of clinical documentation, professional coding, and medical billing processes to minimize errors and denials. This webinar's topics include:Reporting Initiating Visits and Obtaining Patient Consent; Transitional Care Management• Chronic Care Management; Behavioral Health Integration (BHI); Preventive Medicine options in CPT & HCPCS-II; Virtual Communications Services More Details...

Success Strategies for Coding and Documentation: Quality Reporting and Care Management for CHC's (2020). Resource Type: Archived Webinar. Description: NACHC offers a free virtual two-part training on accurate Coding and Documentation. This series is designed for clinical providers, utilization/quality review staff, and coders and billers. Participants will learn the essentials of clinical documentation, professional coding, and medical billing processes to minimize errors and denials. This webinar's topics include: How to report “quality” versus billing; How to respond to the limitations of IT/EHR systems and interoperability standards; The team-based approach to success billing, coding and quality reporting that includes providers, managers, and coders; EDIS measures (combines CPT/HCPCS-II, and ICD-10-CM); Behavioral & Primary Care Integration intent via BHI and Psych CoCM SUD More Details...

Communications & Outreach Toolkit — COVID-19: Resources & Templates to help Health Centers Communicate information about services and programs during the Coronavirus Outbreak (2020). Resource Type: Toolkit. Description: Resources and templates Health Centers and PCAs can use to communicate information about services and programs to a variety of audiences, including the media, patients, prospective patients, community partners, during the Coronavirus outbreak. Resources include templates and documents like fact sheets, flyers, media relations templates, video animations, and more. More Details...

Using Non-Traditional Technology for Telehealth During COVID-19 Pandemic: Issue Brief for implementing commercial applications for telehealth consistent with March 2020 OCR Guidance (2020). Resource Type: Publication. Description: Health and Human Services’ Office of Civil Rights (OCR), the entity responsible for enforcing regulations under HIPAA, stated, effective immediately, it will exercise enforcement discretion and will not impose penalties for HIPAA violations against covered healthcare providers if patients are served on a good faith basis during the COVID-19 nationwide public health emergency. OCR has clarified that, during this public health emergency, these technologies can be used for any services, not only those specific to COVID-19. More Details...

Telehealth Policy during Coronavirus/COVID-19 Pandemic (2020). Resource Type: Publication. Description: The HITEQ Center is adding additional telehealth information, including policy and regulatory developments, relevant to coronavirus/ COVID-19 pandemic as it impacts health centers as it becomes available. More Details...

Telehealth Toolkit — COVID-19 (2020). Resource Type: Toolkit. Description: This toolkit outlines ways in which telehealth can be used in response to COVID-19. More Details...

Telehealth and COVID-19 (2020). Resource Type: Archived Webinar. Description: The National Consortium of Telehealth Resource Centers held a webinar exploring further uses and benefits of telehealth during the COVID-19 outbreak. More Details...

Telephone and Virtual Visits: Operational Considerations (2020). Resource Type: Publication. Description: Tips and scripts for health center organizations to use in conducting telehealth visits with patients. More Details...

Telehealth Workflows (2020). Resource Type: Other. Description: Suggested diagramed workflows for any organization managing patient caseloads via telemedicine. More Details...

HITEQ Highlights: Enhancing the EHR for Suicide Prevention (2020). Resource Type: Archived Webinar. Description: This webinar is the second in a series highlighting the intersection between health information technology and behavioral health services. The webinar explored key components to be built into an electronic health record in order to better address suicide prevention in health care. Decision support considerations, documentation and communication enhancements, as well as population health management strategies were discussed. More Details...

Remote Scribes, Transcription, Talk-to-Type, and Virtual Assistants: Tools for Decreasing Documentation Burden in the EHR; Developed October 2019 (2020). Resource Type: Publication. Description: Electronic Health Records (EHRs) have replaced obsolete paper medical charts and records, and their ability to exchange health information electronically have helped organizations provide higher quality and safer care for patients. However, despite their numerous advantages, EHRs can create an overload of documentation and clerical responsibilities for physicians, placing an increased demand on physicians’ time and compromise efficiency. Medical dictation, transcription, and scribing services have become an increasingly popular solution to address this hindrance. This resource introduces different transcription, scribing, and dictation services, and reasons why health centers should consider using them to reduce the burden of EHR documentation. More Details...

HITEQ Highlights: Using Health IT to Facilitate the Development and Administration of a PrEP Program (2020). Resource Type: Archived Webinar. Description: The HITEQ Center is launching a new webinar series for health centers to learn how their health center peers are using health IT to improve HIV prevention and care. For the first webinar, Using Health IT to Facilitate the Development and Administration of a PrEP Program, Robert Harris from the Community Health Center of Buffalo, Inc. described their whole system approach to develop an IT-supported PrEP program. Robert presented how they developed a viable and sustainable PrEP program maximizing the use of IT resources while minimizing the amount of staff resources needed to administer the program effectively. More Details...

HITEQ Highlights: Updates to the HITEQ UDS Clinical Analysis Dashboards (2020). Resource Type: Archived Webinar. Description: During this HITEQ Highlights webinar, learn about the updated HITEQ Center’s UDS dashboards, available on the HITEQ site for HCCNs, PCAs, and health centers, as well as a nationwide version available to all website visitors. These dashboards show UDS clinical quality measure reporting from calendar year 2018, historical data, and benchmark data from Healthy People 2020 goals. These updated dashboards include a number of new features, to allow users to compare outcomes across various groups to improve the understanding of how certain characteristics correlate with clinical quality outcomes. More Details...

HITEQ Highlights: Documentation Tips when using the Collaborative Care Model for the Treatment of Depression and Anxiety in Primary Care (2020). Resource Type: Archived Webinar. Description: Join the HITEQ Center, in collaboration with the National Council for Behavioral Health, for a webinar on Documentation Tips when using the Collaborative Care Model for the Treatment of Depression and Anxiety in Primary Care. The webinar provided a brief overview and benefits of the collaborative care model as well as information specific to each of the main staff roles. The role-specific nuances of documentation were highlighted, including considerations for tracking data such as clinical activities accomplished with each patient during the month. More Details...

Health Center Health IT/ EHR Assessment Tool: For PCAs and HCCNs to Assess Health IT across Multiple Health Centers; Updated in 2019 (2020). Resource Type: Publication. Description: HITEQ created this template to assist HCCNs, PCAs, or other organizations in conducting health IT assessments of multiple health centers. The questions within this instrument were adopted from proposed UDS health IT capabilities questions and the HITEQ Center's Meaningful Use readiness assessment survey. This instrument may include some questions that are more comprehensive than some organizations need, but a secondary goal is to ease future responses to UDS and other health IT-related surveys. More Details...

Assessing Provider Satisfaction: And how to design health IT interventions to improve satisfaction and reduce burden, January 2020 (2020). Resource Type: Publication. Description: This resource puts forth several options for assessing provider satisfaction or burden, with a focus on health IT. Each provider assessment also includes information about cost and access. In addition to surveying providers, there is other information that can be assessed for baseline when planning an intervention to decrease burden. These can be used for pre– and post-intervention monitoring and evaluation. Finally, related research findings, including the overall relationship between EHR and provider satisfaction, regulatory and documentation requirements, the impact of training, provider autonomy and role in EHR design, and in-basket management, are described. More Details...

HITEQ Highlights: Getting Started with a Social Media Strategy for HIV Prevention and Care (2020). Resource Type: Archived Webinar . Description: Join the HITEQ Center for a webinar on how to develop a social media strategy to improve your health center’s HIV prevention and care outreach. Using the POST (People, Objectives, Strategy, Technology) method, attendees learned how to use social media more efficiently to reach your target audiences. We also reviewed social media platforms including Facebook, Instagram, and Twitter, their uses and differences. Attendees received recommendations for social media management and graphic design tools at the end of the discussion. More Details...

Collecting Sexual Orientation and Gender Identity (SO/GI) Data In Electronic Health Records (2020). Resource Type: Archived Webinar. Description: Alex S. Keuroghlian, MD, MPH and Chris Grasso, MPH present the most up-to-date information and strategies for collecting sexual orientation and gender identity information. More Details...

Financial and Operational Benchmarking Trends and Techniques (2019). Resource Type: Archived webinar. Description: How do you assess your performance by looking at your financial metrics? Which metrics are important? How can you benchmark your performance to your peers? In this session, health centers will learn how to assess their health center’s financial and operational performance using benchmarking and comparative metrics from Capital Link’s audited financial database and data from the federal UDS reporting system and referencing Capital Link’s recently updated Federally Qualified Health Centers Financial and Operational Performance Analysis and Performance Benchmarking Toolkit. More Details...

EHR-Related Resources for 330 and RWHAP Dually Funded Health Centers: Resources curated from TargetHIV.org and other sites in October 2019 (2019). Resource Type: Publication. Description: Health centers funded by the Ryan White HIV/AIDS Program (RWHAP) must submit the Ryan White Services Report (RSR) annually and often maintain separate databases from their EHR to do so, which is less than ideal in many situations. This document summarizes resources related to integrating RWHAP data reporting requirements into EHRs, including specific vendors, as well as those related to improving HIV service delivery using technology. More Details...

Strategic Cybersecurity Breach Protection and Incident Response: Guidance and Resources for Health Centers (2019). Resource Type: Other. Description: This is Part 2 of HITEQ's Health Center Defense Against the Dark Web presentation series. This presentation provides general knowledge about breach mitigation and planning strategies for incident response. More Details...

Health Center Defense Against the Dark Web Presentation: Strategies for Building Security Awareness, Education and Compliance (2019). Resource Type: Other. Description: This cybersecurity presentation explores key concepts and best practices that should be followed by Health Centers seeking to develop Defense in Depth and effectively implement hardened security programs at their sites. Part 1 of this series will seek to motivate and educate the health center workforce on critical privacy and security concepts and methods for defense. Aspects of Security Risk Assessment, security awareness training, and breach protection will be covered with an emphasis on health center-wide information protection. More Details...

Improving Diabetes Outcomes: Curated Expert Guidance, Tools, and Resources, Updated September 2019 (2019). Resource Type: Toolkit. Description: As of CDC's 2017 National Diabetes Statistics Report, 30.3 million people, or 9.4% of the total U.S. population, have diabetes. Of these 30.3 million, only 23.1 million are diagnosed—while the other estimated 7.2 million are undiagnosed. This illustrates the need for targeted quality improvement and implementation of promising practices to address diabetes and needs of diabetic patients. This toolkit includes curated expert guidance, tools, and resources for enhancing care processes and outcomes for diabetes control, preventive care, and others targets for improvement. More Details...

Increasing Access to Healthy Food and Exercise in Public Housing Communities: Examples From Public Housing Primary Care Grantees (2019). Resource Type: Publication. Description: Public housing residents face the challenge of living in communities with poor access to healthy foods and safe places to exercise. Addressing access to healthy food and improving diet and exercise are critical components in improving the health of public housing residents. This report provides examples of Public Housing Primary Care Grantee strategies and programs that have increased access to healthy food, exercise and weight control models for public housing residents. More Details...

Ransomware Guidance Presentation for Health Centers: Updated with Ransomware Strategies from CISA (2019). Resource Type: Publication. Description: This ransomware guidance presentation for health centers, updated with ransomware strategies from CISA, provides information about ransomware, HIPPA implications, recent examples from the news, and suggested resources. More Details...

Center of Excellence for Protected Health Information: FOCUS: PHI is a SAMHSA-funded source for clear and accurate information about patient privacy and confidentiality (2019). Resource Type: Other. Description: Clear and accurate information about confidentiality is important to ensure that patient privacy is protected and that privacy laws are not erroneously interpreted to prevent disclosure of patient information. Individuals living with mental illness or substance use disorders may not seek care without guarantees of confidentiality and privacy protections. Clarifying privacy protections and promoting communication of patient records is critical for improving patients’ access to care and quality of treatment once in care. The Center for Excellence for Protected Health information is supported by SAMHSA and includes key resources around privacy and confidentiality. More Details...

Community Health Centers Meeting Rural Health Needs (2019). Resource Type: Publication. Description: This short fact sheet covers the barriers to care faced by rural communities and how Community Health Centers are helping to address those barriers: by focusing services on communities with the greatest difficulty accessing or affording care, innovating using telehealth technologies, and recruiting a wide range of health care providers to complement primary care, including dentists, pharmacists, and behavioral health professionals. Ultimately, health centers are achieving better improving outcomes for rural patients. More Details...

Building and Sustaining a Data Driven Culture: HITEQ Webinar (2019). Resource Type: Archived Webinar. Description: The HITEQ Center conducted a webinar on building and sustaining a data driven culture for Community Health Care Association of New York State. This webinar introduced concepts, tools and examples to help manage data as a strategic asset, align data strategy with organizational strategy, and explored ways to implement a data services function. More Details...

Panel Management in the Age of Value-Based Care: Health Center Case Studies Developed with Chiron Strategy Group, June 2019 (2019). Resource Type: Publication. Description: This downloadable HITEQ resource offers guidance on improving panel management activities, including real-life examples from two health centers of the challenges and successes in managing panels. More Details...

HITEQ Highlights: Developing Community Health Centers Along the Continuum of Pay for Performance (2019). Resource Type: Archived Webinar. Description: This HITEQ Highlights webinar described the continuum of value-based contracting, and suggested steps for health centers to move up the continuum. It also outlined basic elements of infrastructure to perform well in a value-based environment. Presenters from Yakima Valley Farm Workers Clinic presented their experience. More Details...

Nurse Closer Process: Using Nonclinician Staff to Make Patient Visits More Efficient (2019). Resource Type: Other. Description: The Nurse Closer process was designed and implemented to use non clinician staff to make patient visits more efficient. The model drives quality by combining team-based care with technology and allows all team members to work at the maximum capacity of their license. The goal of the process is to achieve higher value care with out increasing clinical expenses or provider burn out. More Details...

Health Center EHR Transition: Tips for everything from selection to contract negotiation to implementation (2019). Resource Type: Publication. Description: The HITEQ Center has a number of EHR transition tools that may be helpful for health centers that are considering a transition from one EHR to another. This resource brings together all these tools for easy access. More Details...

Compliance with 42 CFR Part 2: A Case Study with Community Medical Centers, Inc. (2019). Resource Type: Publication. Description: Health centers are actively expanding the substance use treatment services they offer in the community to address access to care for opioid use disorders, and more broadly to address better screening, referral and timely access to all substance use disorder (SUD) treatment. This case study is an example of how a health center is assessing operations to comply with 42 CFR Part 2, with a particular focus on changes to their health information technology (IT) systems. It includes a 42 CFR Part 2 Regulatory Checklist that health centers may find particularly helpful to review. More Details...

HITEQ Highlights: Addressing Childhood Obesity in Health Centers (2019). Resource Type: Archived Webinar. Description: This webinar focused on how to improve child weight screening, nutrition and physical activity counselling, and design appropriate and meaningful interventions according to health center peers. A number of tools that support this quality improvement around addressing child weight and potential for obesity were discussed, including Bright Futures guidance and data validation tools from HITEQ. More Details...

Telehealth Office Hours:: ADA issues in Telehealth (2019). Resource Type: Archived Webinar. Description: This presentation provides a high-level overview of accessibility considerations in telemedicine under Section 504 of the Rehabilitation Act and the Americans with Disabilities Act. We will discuss various types of services and modifications to help ensure that people with disabilities have equal access to telemedicine services. More Details...

HITEQ Highlights: Growing and Sustaining a Data Driven Culture (2019). Resource Type: Archived Webinar. Description: Building on the HITEQ Center’s previous webinars that introduced an Analytic Capability Assessment, building a roadmap for action and using data governance to maximize the value of data, the third webinar in this series explored how to grow and sustain these efforts. More Details...

HITEQ Highlights: Using Health Information Technology to Enhance Opioid Use Disorder Treatment (2019). Resource Type: Archived Webinar. Description: The Health Information Technology, Evaluation, and Quality Center (HITEQ) hosted this webinar on promising and innovative practices for the use of health information technologies (IT) to enhance opioid use disorder (OUD) treatment. The webinar also featured the experiences and practices of health centers which are currently using health IT to enhance OUD services. More Details...

Implementing a Pediatric Teledentistry Program: Promising Practice (2019). Resource Type: Publication. Description: Finger Lakes Community Health in New York established a successful teledentistry program. The teledentistry program focuses on providing pediatric dental care since. This promising practices will discuss lessons learned for this program. More Details...

EHR Vendors Most Frequently Used by Health Centers: 2014 through 2017, according to information reported in the UDS. (2019). Resource Type: Publication. Description: These graphs and tables use health center reported UDS data from 2014 through 2017 to identify the 10 EHRs most frequently used among health center programs, and shows the change between years. Updated in late 2018 with 2017 data, these graphs and tables use health center reported UDS data from 2014 through 2017 to identify the 10 EHRs most frequently used among health center programs, and shows the change between years. Download the PDFs below for all the information. 2014 and 2015 information was taken from the EHR Form in the UDS, and 2016 and 2017 information was retrieved from the Health IT Form in the UDS. 2018 information will be added when available. Each of these forms can be seen in the UDS manual for the given year here.  Efforts have been taken to normalize data for aggregation purposes such as to combine those that reported "Next Gen" and those that reported "NextGen"; otherwise, all information is used as reported by health centers without further verification.   More Details...

HITEQ Highlights: Managing Data as a Strategic Asset: Data Governance Fundamentals (2019). Resource Type: Archived Webinar. Description: In this webinar, the HITEQ Center presented the essentials of good data management processes and introduce the Center for Care Innovation’s Data Governance Handbook, offering ideas for action and tools to improve data quality, increase data literacy, and maximize access to data. More Details...

Health Center Data Validation Tool: Tool to Validate Adult BMI UDS Clinical Measure Reporting from EHR (2019). Resource Type: Publication. Description: This Excel-based tool is designed to support validation of EHR reporting for the Adult BMI clinical measure by comparing results from EHR to results from chart reviews or examination of underlying data. This assists in identifying specific data elements that are not being captured appropriately, either as a result of workflow or EHR report logic, and thereby effecting compliance rates. More Details...

Hepatitis B and the Opioid Epidemic: Opportunities to Increase Adult Vaccination: Webinar Resources (2019). Resource Type: Archived Webinar. Description: This webinar focuses on strategies to prevent and eliminate hepatitis B as a U.S. public health threat, particularly among special and vulnerable populations impacted by the opioid epidemic. To access the slides and recording, follow the link provided More Details...

Annual UDS Clinical Measure Data Dashboard: Excel Tool for Data Monitoring (2019). Resource Type: Publication. Description: This Excel file dashboard was shared by an existing health center and is used to depict performance on UDS measures over time. It was recently updated 2018 reporting requirements and clinical measures. More Details...

A Roadmap for Building a Data Driven Culture: HITEQ Highlights Webinar (2019). Resource Type: Archived Webinar. Description: In this webinar the HITEQ Center will introduce the Analytics Capability Assessment (ACA), a tool developed by the Center for Care Innovations that allows users to look critically at an organization’s analytics capability across three key domains: people, process, and technology. By determining their level of capability in each of these factors, organizations can develop an individualized roadmap to focus and prioritize capability-building efforts. The tool also helps to demystify some of the jargon that can often alienate non-technical staff. Methods, examples, and tips for deploying the ACA in health center organizations will also be shared. More Details...

Health Center Security & Compliance System Implementation Guide: 1/1/2019 (2019). Resource Type: Publication. Description: This toolkit provides a framework for Health Centers to evaluate compliance and security concerns as they purchase, adopt, and implement technology solutions. There are ever-increasing cybersecurity guidelines and protection measures that Health Centers must navigate and digest. Newer and rurally located Health Centers can especially benefit from guidance and decision support that assists them in determining how to implement systems in a manner that meets compliance requirements and doesn’t expose information to undue security risk. Identifying and managing these types of risk can be especially important when procuring new Health IT e.g. EHRs, Medical Devices, Data Warehouses for the Health Center. This toolkit provides a framework for Health Centers to evaluate compliance and security concerns as they purchase, adopt, and implement technology solutions. Every time a Health Center adopts and implements newly procured technology, they could be exposing themselves to compliance gaps and security risks. Often these topics are addressed after the solution is implemented and are an after-thought. Unfortunately, the later in the adoption process that security is considered, the costlier it becomes to address as it may require redesign or reconfiguration of software, systems, and processes. Especially important for covered entities, like Health Centers, is for this process to meet the regulations outlined within HIPAA. Throughout this document, the related HIPAA requirements are highlighted within each section so as to better understand where this process sits within broader security risk assessment SRA practices. In the Appendix of this guide is an EHR/Health IT Systems checklist that can be used as an implementation interview guide when procuring new resources. This guide can help organizations identify security concerns and design the appropriate solution starting at the design and vendor-selection phase, thereby increasing the likelihood that security will be considered fully throughout the implementation process. Download the full toolkit below, which includes the following sections: System overview Information classification and inventory Business Associate Agreements and Contracts Risk Analysis Identity management Encryption Auditing and logging Contingency planning Workstation requirements Patching Security testing Vendor and developer access Physical security Network segmentation More Details...

Addressing Childhood Obesity in Health Centers: Promising Practices and Lessons Learned: January 2019 (2019). Resource Type: Publication. Description: The HITEQ Center interviewed ten health centers and health center partners to identify solutions and promising practices for addressing childhood obesity across the health center program. The focus included how health centers are meeting the Uniform Data System UDS measure and how they are taking further steps to identify and intervene with those at risk of obesity leveraging health information technology, electronic health records, and the data they have. Seven key areas are identified in the resulting issue brief. In the Fall of 2018, the HITEQ Center interviewed ten health centers and health center partners to identify solutions and promising practices for addressing childhood obesity across the health center program. The focus included how health centers are meeting the Uniform Data System UDS measure, Weight Assessment and Counseling for Nutrition and Physical Activity for Children and Adolescents CMS155v6, and how they are taking further steps to identify and intervene with those at risk of obesity by leveraging health information technology, electronic health records, and resulting data. Seven key areas of improvement from interviews are identified in the resulting issue brief: Key 1. Embed Needed Data Capture in Workflow Key 2. Implement Successful Monitoring to Support Decision Making Key 3. Understand the Evidence Base Key 4. Identify Key Data and Metrics Key 5. Target Interventions Appropriately Key 6. Consider Alternative Appointment Types and Locations Key 7. Create Comprehensive, Accessible Interventions Download the issue brief below to see health center examples, related research, and health IT tools for each of these keys. More Details...

Using Health Information Technology to Facilitate SBIRT Service Delivery in Health Centers: HITEQ Highlights Webinar (2019). Resource Type: Archived Webinar. Description: The webinar discussed the use of health information technologies (IT) to facilitate the workflow of providing SBIRT services. Focus areas included: coding and billing for SBIRT services, using health IT to enhance SBIRT screening, communication, data capture and documentation, clinical decision support, and information sharing and reporting. The webinar presented examples and experiences of health centers currently using health IT to facilitate effective SBIRT service delivery. More Details...

HUD Policy Brief for Health Centers - Data Matching with Housing Community: Understanding the Role and Impact of Housing Policy for Health Centers (Data Matching) (2019). Resource Type: Publication. Description: Health centers and housing providers are serving the same clients, and HUD policies foster opportunities for partners to effectively share data target and improve Health Outcomes. This series translates federal housing policies to help health centers understand the impact and how to coordinate and adapt programming to create the most beneficial outcomes for clients. More Details...

Health Industry Cybersecurity Practices: Managing Threats and Protecting Patients (2019). Resource Type: Publication. Description: Cyber threats to healthcare entities put patient health, business continuity, and IT systems at risk. Under the auspices of the Cybersecurity Act of 2015 (CSA), Section 405(d), HHS convened the CSA 405(d) Task Group to enhance cybersecurity and align industry approaches by developing a common set of voluntary, consensus-based, and industry-led guidelines, practices, methodologies, procedures, and processes that healthcare organizations can use to enhance cybersecurity. More Details...

Using Social Determinants of Health Data & New Technology Tools to Connect with Appropriate Community Resources: We asked the questions, now what? Updated in December 2018 (2018). Resource Type: Publication. Description: The collection of data related to patients' non-medical needs through use of Social Determinant of Health SDoH assessment tools, can accelerate systemic population health improvement, as well as engage patients in addressing their social non-medical needs such as transportation, shelter, or intimate partner violence services through coordinated access to appropriate services. This case study discusses the process a health center may use to identify and stratify need, and profiles a number of new technologies, including Aunt Bertha, Now Pow, and 211 Community Information Exchange, for connecting patients to appropriate community resources.   Download full case study at the bottom of the page. The collection of data related to patients' non-medical needs such as transportation, housing, food security, safety, etc. through use of Social Determinant of Health SDoH assessment tools e.g., NACHC’s PRAPARE, AAFP’s The EveryONE Project, can accelerate systemic population health improvement, as well as engage individual patients in addressing those needs through coordinated access to appropriate services.  According to a 2017 American Academy of Family Physicians AAFP survey, 83% of respondents agreed that family physicians should identify and help with social determinants of health. Research from Kaiser Permanente suggests that, of those patients screened for social determinants of health, approximately two-thirds needed some services. PRAPARE pilot data from participating health centers identified housing, utilities, and food as the most frequently identified needs. Unfortunately, 80% of the family physicians surveyed by AAFP responded that they don’t have time to discuss social determinants of health with patients and more than half feel unable to provide their patients with solutions.  So, tools are needed to help providers meet these newly identified needs, with existing resources. A number of these tools are profiled in the resource available for free download below. Much like other screenings that are embedded in the regular workflow and used to assess the risk or severity of the patient’s condition, such as the PHQ-9, Social Determinants of Health assessment tools like PRAPARE are designed to operate similarly.  Identifying level of risk or need among patients screened for social determinants of health in order to strategize responses is generally done with ‘risk scoring’. Here are two examples: SDoH only: A health center could assign 1 point per social determinant of health identified. Multiple sources: A health center could assign points based on number of chronic conditions, medications, ED visits in the last 12 months, and SDoH, as discussed in this HITEQ population health presentation. Whatever approach is taken, it is important to look at the distribution of risk scores or need levels across the patient population to ensure reasonable proportions identified as high, moderate, and low. Note that Care Management, Competency A in the PCMH 2017 standards is concerned with this. In this resource download below!, we focus on what technology tools exist to address social non-medical needs identified through screening. For those patients with high need, the standard response is likely to be health center-based and intensive. For example, patients with high need may be provided with 1 intensive case management, social workers, and referral coordinators; 2 direct assistance with connecting to resources; 3 follow up with external providers; and 4 regular in-person follow-up visits. This is likely to take up the majority of available staff capacity. However, gathering social determinants of health information may also point to other needs among patients with more moderate needs or in a broader array of areas such as paying utilities or legal services. Given staff capacity and resource limitations, as well as patient preferences, those patients may require another way to be connected with appropriate community resources. It is important that any approaches used allow for tracking and follow-up, as well as provide information about community service capacity. The tools in the case study below including Aunt Bertha, Now Pow, and 211 Community Information Exchange support this process by facilitating connection with community resources and needed follow-up, partially answering the question We collected social determinant of health data, now what do we do? Download the resource below for full case studies and lessons learned from using Aunt Bertha, 211 Community Information Exchange, and other new tools for connecting patients with community resources! More Details...

Update on the HRSA UDS Sealant Measure - December 2018 (2018). Resource Type: Archived Webinar. Description: In 2015, HRSA introduced the first oral health clinical quality measure to the UDS, with the UDS Sealants Measure. This session will highlight the 2017 UDS data results for the dental sealants measure. Topics to be included: common challenges health centers have experienced in developing, modifying, and/or implementing clinical workflows and procedures to report on the measure. Best practices and work-arounds to address data collection and reporting challenges will be shared for those health centers that are not yet using the EDR vendor-developed solutions for reporting on the measure. More Details...

Data Driven Programming to Maximize Care for Residents of Public Housing: Presented for National Nurse Care Consortium (NNCC) for health centers serving public housing patients (2018). Resource Type: Publication. Description: This presentation walks public housing-focused health centers, such as those with public housing primary care grants, through available UDS reports and tools that can be used for informing services and planning. A number of specific examples are shown of how information from the UDS can be used for improvement. Other information provided serves as a reference for reporting of public housing on Table 4 of the UDS.  More Details...

Building Data Teams and Skills: Maximizing Data Literacy and Data Governance for a Data Driven Culture: A compendium of references and tools, created in October 2018 (2018). Resource Type: Publication. Description: This compendium of references and tools is intended to support Quality Improvement efforts and to build skills across health center staff, in particular those who may be tasked with leading data literacy and data governance activities or are new to the health center world.  More Details...

Managing Online Patient Engagement (2018). Resource Type: Publication. Description: An integral component of health center practice operations is patient engagement. Whether patient engagement is done over the phone, in person at the health center, via patient portals or online, health centers need to be prepared to provide a positive patient experience. However, managing patient expectations about online engagement can present challenges. More Details...

Creating and Managing Strong Passwords at Your Health Center: Guidance in relation to updated NIST security requirements and HIPAA (2018). Resource Type: Publication. Description: Is it acceptable/recommended for health centers to adopt the new password policy guidelines under NIST Special Publication 800-63B and will that still uphold the HIPAA security rule? This question had been posed to the HITEQ Center asking whether we had any guidance or recommendations on implementing the new NIST Guidelines regarding password security.  New Digital Identity Guidelines under NIST Special Publication 800-63-B presents new guidelines regarding password security that are much more user-friendly and consequently more likely to be observed by health center staff since constantly changing, complex password on multiple systems can be a source of frustration for the end user.  Question: Is it acceptable/recommended for health centers to adopt the new password policy guidelines under NIST Special Publication 800-63B and will that still uphold the HIPAA security rule? This question had been posed to the HITEQ Center asking whether we had any guidance or recommendations on implementing the new NIST Guidelines regarding password security.  New Digital Identity Guidelines under NIST Special Publication 800-63-B presents new guidelines regarding password security that are much more user-friendly and consequently more likely to be observed by health center staff since constantly changing, complex password on multiple systems can be a source of frustration for the end user.  After consulting with HITEQ cybersecurity experts and consultants who have helped publish cybersecurity guidelines, the recommendations outlined below were communicated. Answer: The short answer is Yes. HIPAA is not prescriptive and takes the general stance that authentication mechanisms should be “reasonable and appropriate” for the risk they present. Being able to say that you are implementing NIST Standards is a good way to show that you are implementing “reasonable and appropriate” controls. Some standards are relaxed in regards to password change and complexity, those items shouldn’t be taken in isolation. The additional controls in the 800-63 recommendations should also be put in place and can include: Having users check passwords against password lists from breaches e.g., https://haveibeenpwned.com/Passwords  Increasing the length requirements Getting rid of password reminder questions Increasing usability Further Guidance from NCCIC/US-CERT: NCCIC/US-CERT reminds users of the importance of creating and managing strong passwords. Passwords are often the only barrier between you and your personal information. There are several programs attackers can use to help guess or "crack" passwords. However, choosing strong passwords and keeping them confidential can make it more difficult for others to access your information. NCCIC/US-CERT recommends users take the following actions: Use multi-factor authentication when available. Use different passwords on different systems and accounts. Don't use passwords that are based on personal information that can be easily accessed or guessed. Use the longest password or passphrase permissible by each password system. Don't use words that can be found in any dictionary of any language. Refer to Tips on Choosing and Protecting Passwords and Supplementing Passwords for best practices and additional information. More Details...

Increasing Access To Care thorugh Tele-Dentistry: Promising Practice (2018). Resource Type: Publication. Description: Teledentistry is an emerging trend among health centers to expand access to dental care. This promising practice will discuss the story of Ravenswood Family Health Center in California and their use of the virtual dental home model. More Details...

Behavioral Health Integration Compendium: Curated Guidance and Resources from Experienced Organizations, developed with Chiron Strategy Group (2018). Resource Type: Publication. Description: Many health centers collaborate with external behavioral health providers or provide co-located or integrated behavioral health services within their health center. Some of the most significant challenges are determining which data to share, how to store it within the Electronic Health Record, and how to use it within primary care. This compendium of literature and resources offers some guidance related to behavioral health data integration, complete with key health center considerations for each. Many health centers collaborate with external behavioral health providers or provide co-located or integrated behavioral health services within their health center. Some of the most significant challenges are determining which data to share, how to store it within the Electronic Health Record, and how to use it within primary care. This compendium of literature and resources offers some guidance related to behavioral health data integration, complete with key health center considerations for each. Click on each heading below to access the original pieces being profiled. Integrating Behavioral and Primary Care — Technology and Collaboration This article focuses on the challenges of integrating data between primary care and behavioral health. It discusses a number of concerns, and approaches that have been taken, including the benefits of developing structured data within the EHR. Health Center Takeaway: Patient consent for sharing sensitive health information can be integrated into the EHR, which will allow for greater information sharing while complying with Federal privacy expectations. Can technology shape the future of behavioral health? This article includes a number of different ways that technology plays a part in integrated behavioral health, highlighting: Adoption of telehealth as a means to augment care; Inclusion of behavioral health data in Health Information Exchanges, citing the experience of Arizona; and An example of an application being developed with NIH support that hopes to provide collaborative care tools to patients. Health Center Takeaway: Health centers are encouraged to investigate whether insurers will reimburse for telehealth and what is required to do so, to see if developing a telehealth program might augment the availability of behavioral health services for your patients. HITEQ has a number of resources related to telehealth. Integrated Behavioral Health Partners Three Case Studies on Behavioral Health Data Sharing Three California case studies where organizations shared behavioral health data.  The website includes details regarding mental health data, substance use data, consent, methods of sharing, and challenges. Health Center Takeaway: Use these examples of different approaches to consent and level of information sharing to foster conversation among your leadership on how to create greater data integration. Center for Health Care Strategies Integrating Physical and Behavioral Health Care in Medicaid Toolkit Section IV: Information Exchange CHCS has developed a rich resource for behavioral health integration.  This section focuses on information exchange, and has a number of helpful resources identified. Health Center Takeaway: The last two resources are integrated care plan templates; if you have an external behavioral health partner, consider how you might share data between the two organizations in a standardized format. Patient-Centered Primary Care Institute Behavioral Health Integration: Obstacles & Successes Lessons learned from this interview: Change the mindset from the bringing together of two services to truly integrating whole health Shift from historic care delivery methods to a focus on achieving better health outcomes Building trust with primary care providers is essential Health Center Takeaway: Determining what patients need will help guide the type of integration services your health center develops, which can include different approaches for different sites. SAMHSA’s Quick Start Guide to Behavioral Health Integration for Safety-Net Primary Care Providers This guide helps any health center think about where it is in the process of integrating behavioral health, with a number of embedded links for additional information. Key areas of Administration, Workforce, and Clinical Practice. Health Center Takeaway: Use this guide to identify barriers to a fully-developed program, and find resources to help overcome them. Zufall Health Center Integrated Behavioral Health and Primary Care Change Package Zufall Health Center partnered with a local behavioral health system to create an Integrated Behavioral Health system, using grant funding to help support the pilot. This collection of lessons learned focuses on: Leadership Commitment Clinical Information Systems and Measurable Improvement Integrated Care Delivery Clinical Decision Support Patient/Family Engagement Health Center Takeaway: Leadership must assess organizational capacity to collaborate, and then collect baseline data on health outcomes, including preventative screenings, ED visits, hospitalizations as some of the early steps. Implementing measurement and management of key clinical outcomes are critical next steps. NCQA Mainstreaming Behavioral Health Care NCQA has developed a Distinction in Behavioral Health Integration, which allows recognition of Patient Centered Medical Homes who have integrated care teams in place using evidence-based protocols and ongoing quality measurement and improvement. Health Center Takeaway: Many health centers have achieved recognition as a Patient Centered Medical Home PCMH or are along the way.  Aligning behavioral health integration work to earn this Distinction can help provide a roadmap for implementation of integration activities, and externally create validation for potential funders. How Intermountain Healthcare's Mental Health Integration is Improving Care Intermountain Healthcare is a large health system, with 22 hospitals and 180 clinics. It has been developing Mental Health Integration services for a number of years, with three key components: Their mental health assessment tool activates a team consultation workflow to determine which patients are referred. They designed an operational system in which mental health specialists and nurse care managers are included in the primary care staff, through full-time co-location or frequent rotation.They evaluate the program regularly to monitor patient outcomes, team effectiveness and the culture of healthcare delivery from the perspective of the patient and the care provider. Health Center Takeaway: Integrating behavioral health takes time. Intermountain Healthcare has created an efficient process to develop programs and they plan for two years to implement and become revenue-neutral. Health centers would benefit from a long-term approach with a commitment of upfront internal or external funding.   Deeper Reading If you are looking for more in-depth reading on the topic, visit the following links for longer articles. Electronic Health Record Challenges, Workarounds, and Solutions Observed in Practices Integrating Behavioral Health and Primary Care This Journal of the American Board of Family Medicine article describes the electronic health record EHR-related experiences of practices striving to integrate behavioral health and primary care using tailored, evidenced-based strategies from 2012 to 2014; and the challenges, workarounds and initial health information technology HIT solutions that emerged during implementation. Behavioral Health Information Network of Arizona: 2014 HIMSS HIE Community Roundtable This HIMSS presentation describes the design and implementation of a Health Information Exchange in Arizona that integrates behavioral health data and is 42 CFR Part 2 compliant.  Useful for any health center leadership involved in such a project with their affiliated Health Information Exchange. More Details...

The Health Center CIO’s Guide to HIPAA Compliant Text Messaging: 2018 Updates on Methods for Successful Electronic Patient Engagement (2018). Resource Type: Publication. Description: This slide deck provides health centers with information and a presentation template overview of the HIPAA and electronic PHI risks related to texting and messaging that are important for health center leadership and IT managers to understand in making organizational decisions for these types of tools. This slide deck provides health centers with information and a presentation template overview of the HIPAA and electronic PHI risks related to texting and messaging that are important for health center leadership and IT managers to understand in making organizational decisions for these types of tools.   Key considerations covered within this slide deck: Important to understand new changes to enforcement of HIPAA as it relates to portable devices, texting, and emailing of PHI. HIPAA privacy and security rules need not act as an obstacle to texting, but compliance requires planning and diligence. All forms of communication involve some level of risk. Text messaging merely represents a different set of risks that, like other communication technologies, needs to be managed appropriately to ensure both privacy and security of the information exchanged. More Details...

Effective Social Media Management for Health Centers: Infographic Poster (2018). Resource Type: Publication. Description: Maintaining a good name in the digital era is becoming increasingly important as social media tools and platforms continue to expand the services they offer. As a health center, having a professional social media presence is becoming an influential channel in which to engage patient populations. Maintaining a good name in the digital era is becoming increasingly important as social media tools and platforms continue to expand the services they offer. As a health center, having a professional social media presence is becoming an influential channel in which to engage patient populations. These channels enable physicians and health groups to communicate and share information quickly while reaching millions of people. However, these same channels and other social media activities also create new challenges for the patient-physician relationship. In the current health care environment, health centers often don’t have the time or resources to effectively manage their own social media presence.  The HITEQ Center has gathered this brief list of tips and resources to help health centers get started with managing and maintaining a professional and engaging social media presence for their health center. Think Before You Post Above all else, make sure that you are complying with all privacy and security requirements before you post to social media. It is better to be slow in responding, rather than unknowingly violating HIPAA regulations. Have 2-3 people review a post before submitting. When dealing with patient information, be cognizant of the standards of patient privacy and confidentiality just as you would in any other context. There are boundaries to the patient-physician relationship that must be maintained—online and off. Never post identifiable patient information online and monitor your own internet presence to ensure that personal and professional information are kept separate. Also, be wary of inadvertently committing an act that constitutes medical malpractice. The National Association of Community Health Center’s NACHC guide to social media and medical malpractice relates two main areas of concern when it comes to social media, technology, and medical malpractice: 1 Committing an act that constitutes potential malpractice; and 2 the impact of social media use on a potential or pending malpractice proceeding. Know Your Audience Understanding your audience is key if you want to ensure patient and stakeholder engagement. The message you want to disseminate should resonate with your target audience. NACHC’s guide to Social Media for Health Centers relates that it is important to not stray too far from the types of topics that brought people to your site in the first place.  Try to understand how a user might receive your message if you want it to stick. Doing so can help you engage with past, current, and potential patients through meaningful and relevant content. This can encourage discussions and build credibility. Understanding your audience is also a great way to get to know your patients and stakeholders; it can help you learn about their experiences with the health center, identify their pain points, and uncover new ways to improve care. Engage Your Population Respond to all messages, including both praise and criticism. As Dr. John Halamka writes, “We don’t make excuses. We try to take it offline as soon as we can. We send a direct message to the reviewer.” Customer service shouldn’t stop when you go online. Developing an online relationship with patients and stakeholders is critical in upholding your health center’s values in customer service and relations. Enhancing online communication between the physician and patient is one way to maintain that relationship. This means responding to their comments and questions, especially if it’s a complaint, is a professional and timely manner. Immediately connect with the user to resolve the issue. Practice Quality Having a social media presence comes with the responsibility to report violating content. The AMA writes that if you “see content posted by colleagues that appears unprofessional… bring that content to the attention of the individual, so that he or she can remove it and/or take other appropriate actions.” Also, recognize that your own actions online and the content you post may negatively affect you or your health center’s reputation. Be aware of the consequences and how they can undermine your reputation and public trust. More Details...

Collecting Data On Asian Americans, Native Hawaiians, And Pacific Islanders For Community Health Center Needs Assessments: A Learning Series - Part 2: Data Resource Training: Using Community Commons to Map & Visualize the Needs of AA&NHPIs For Community Needs Assessments (2018). Resource Type: Archived Webinar. Description: This webinar introduces the Community Commons resource and how it can serve as a great tool to help health centers collect disaggregated data on Asian Americans, Native Hawaiians, and Pacific Islanders (AA&NHPIs). It provides a live demonstration of Community Commons’ mapping technology features and their Needs Assessment Toolkit. Speakers demonstrate how these tools can be used to inform a health center’s community health needs assessment and increase knowledge of available data resources. This will help to improve health center capacity to monitor and track the needs of medically underserved areas and populations. More Details...

Relevance of the Medicare Access and Chip Reauthorization Act (MACRA) to Health Information Exchange (HIE): An Issue Brief (2018). Resource Type: Publication. Description: This document provides an overview of Medicare Access and CHIP Reauthorization Act (MACRA), how HIE links to MACRA, and how health centers might be impacted. In this brief, we describe the relationship between new federal legislation regarding physician payment and the exchange of health information among organizations. For many years, Medicare has paid physicians on the basis of a resource-based relative value scale. This approach has led to increases in resource utilization and inappropriate care rather than rewarding physicians on the basis of quality of care and patient outcomes. It has resulted in steadily increasing physician fees, which the government attempted to control by implementing the Medicare sustainable growth rate (SGR). SGR slowed the increase and could even result in decreases in physician reimbursement. There has been a need to address these issues and to provide incentives which might lead to greater value to patients and fairer physician Medicare reimbursement. Download the brief below. More Details...

Enabling Services Data Collection Implementation Packet: Enabling Services Accountability Project (2017). Resource Type: Toolkit. Description: This toolkit includes tools and recommendations for how health centers can better capture data on enabling services (ES). This will help health centers provide a better understanding of the role of ES in health care access, utilization and outcomes for Asian Americans, Native Hawaiians, and Pacific Islanders (AA&NHPIs), and useful information to appropriately address these needs. More Details...

EHR Implementation Timeline for Health Centers: A Planning Tool for Health Centers Implementing New EHRs (2017). Resource Type: Publication. Description: To ensure successful and smooth implementation or migration of electronic health record (EHR) systems, it is critical for health center staff to carefully plan the process. This timeline document highlights key events and milestones that should take place in the months before, and immediately following, the EHR go-live date. To ensure successful and smooth implementation or migration of electronic health record (EHR) systems, it is critical for health center staff to carefully plan the process. This timeline document highlights key events and milestones that should take place in the months before, and immediately following, the EHR go-live date.   This provides a simplified timeline to aid health centers in planning EHR implementation or migration. Download the tool below.  More Details...

Collecting Data On Asian Americans, Native Hawaiians, And Pacific Islanders For Community Health Center Needs Assessments: A Learning Series - Part 1: Social Determinants of Health of Emerging Asian Americans, Native Hawaiians, and Pacific Islander (AA&NHPI) Populations by States (2017). Resource Type: Archived Webinar. Description: This webinar provides a data portrait of the fastest growing AA&NHPI populations by state with profiles of their social determinants of health characteristics. The five states are Arizona, Arkansas, Nevada, North Carolina, and North Dakota. The seven SDOH characteristics mentioned are educational attainment, foreign born, language spoken at home and ability to speak English, employment status, health insurance coverage, poverty level, and household characteristics. Collecting and having disaggregated data is important to better understand the unique barriers faced by AA&NHPIs since they represent more than 50 ethnic groups and over 100 languages. Health centers can use this data to develop more culturally and linguistically appropriate programs to better serve these communities. More Details...

Improving Diabetes Outcomes: Curated Expert Guidance, Tools, and Resources (2017). Resource Type: Publication. Description: According to 2016 UDS data, an estimated 14.3% of Federally Qualified Health Center patients nationwide have diabetes. Of these 2 million plus patients living with diabetes, approximately 32% have uncontrolled diabetes, with HbA1c equal to or above 9% or have had no test in the prior year. These statistics bring forth the need for improvement in the care of diabetes; several resources and research outcomes are profiled here with specific takeaways for health centers. As of CDC's 2017 National Diabetes Statistics Report, 30.3 million people, or 9.4% of the total U.S. population, have diabetes. Of these 30.3 million, only 23.1 million are diagnosed - while the other estimated 7.2 million are undiagnosed. Additionally, more than 1 in 3 adults or 84.1 million people in the U.S. have prediabetes. Among adults age 65 and older, nearly half have prediabetes. More Details...

Diabetes Improvement Toolkit (2017). Resource Type: Toolkit. Description: A website that hosts toolkits, guides, and other resources to support data collection, quality, and performance improvement with the use of Health IT tools More Details...

Staff Orientation to the use of Health Information Technology (HIT) to achieve the Triple Aim - Part I: Part 1 of 3: Effectively Using Data to Improve the Patient Experience (2017). Resource Type: Publication. Description: A custom, health-center focused eLearning module for onboarding and orienting clinical and administrative health center staff to the Triple Aim and their important role in collecting accurate and timely information to support informed decision-making.  The first aim – Patient Experience – is addressed in this module with a focus on the many staff a patient interacts with during a visit who impact the patient’s care.  ** Please note that viewing issues have been identified when using the Internet Explorer 11 browser. The series is best viewed in either Chrome, Firefox, or IE Edge browsers. The series is best viewed in either Chrome, Firefox, or IE Edge browsers. More Details...

Staff Orientation to the use of Health Information Technology (HIT) to achieve the Triple Aim - Part II: Part 2 of 3: Effectively Using Data to Impact Population Health (2017). Resource Type: Publication. Description: A custom, health-center focused eLearning module for onboarding and orienting clinical and administrative health center staff to the Triple Aim and their important role in collecting accurate and timely information to support informed decision-making.   The second aim – Population Health – is addressed in this module with a focus on the use of data to improve the health of a population or sub-group of patients.  ** Please note that viewing issues have been identified when using the Internet Explorer 11 browser. The series is best viewed in either Chrome, Firefox, or IE Edge browsers.The series is best viewed in either Chrome, Firefox, or IE Edge browsers. More Details...

Staff Orientation to the use of Health Information Technology (HIT) to achieve the Triple Aim - Part III: Part 3 of 3: Effectively Using Data to Increase Healthcare Value (2017). Resource Type: Publication. Description: A custom, health-center focused eLearning module for onboarding and orienting clinical and administrative health center staff to the Triple Aim and their important role in collecting accurate and timely information to support informed decision-making.  The third aim – Value – is addressed in this module with a focus on using data to achieve the best outcomes for patients while decreasing costs.  ** Please note that viewing issues have been identified when using the Internet Explorer 11 browser. The series is best viewed in either Chrome, Firefox, or IE Edge browsers.The series is best viewed in either Chrome, Firefox, or IE Edge browsers. More Details...

Quality Report Inventory: Organizing your quality team with a schedule and map of quality report distribution (2017). Resource Type: Publication. Description: This Report Inventory tool is a means to make public all available reports, the schedule for publishing to the organization, and their distribution.  A Report Inventory is a means to make public all available reports, the schedule for publishing to the organization, and their distribution. It provides a point of reference for all potential report requestors who are looking for data on any metric. The Report Inventory may also include reference to EHR alerts, mappings, and schedules and any supporting EHR or Population Health Management tools that are available to support improvement of each metric. Making this tool available on a shared drive or company intranet provides a point of reference for analysts to direct report requestors prior to acting on any new report request. The Report Inventory is organized by metric, including the denominator and numerator definitions, exclusions, and references to the metric steward which may be internal to the organization or external (e.g. UDS, NQF, etc.). The Report Inventory should be curated by your data analysts in collaboration with the responsible metric stewards within an organization. Download the Excel tool below to see a full example and additional instructions.  Also, see the companion Data Dictionary tool here. More Details...

EHR Optimization Series: Part Two of Three: Including slides, Workflow tool, and Provider Scorecard (2017). Resource Type: Publication. Description: The second of a three-part EHR Optimization series focused on establishing goals and expectations for optimizing EHR utilization and sharing proven strategy/tools for optimizing EHR utilization, including slides and related tools. The second of a three-part EHR Optimization series focused on establishing goals and expectations for optimizing EHR utilization and sharing proven strategy/tools for optimizing EHR utilization, including slides and related tools.  EHR Optimization Session 2 Slides From the second May 2017 Learning Session Provider Scorecard: Assessing accurate EHR documentation This resource provides a process and method that can be used to evaluate the degree to which an individual provider or care team member consistently documents required information in the appropriate place in the EHR. Blank and Sample completed, filled-in versions are available for download below. EHR Workflow Worksheet: EHR Optimization tool to map the workflow to enhance performance on a particular clinical measure This tool provides a structured way to review how data is captured and input in the EHR for a particular clinical measure across the clinical team including registration, pre-visit planning, nursing, and provider visit. The sample uses the BMI Percentile Children CMS 155 v5 as an example, and a blank version is also provided. Using the workflow tool will help answer questions on which components of the data are entered by whom, and facilitate soliciting feedback from staff on ways to improve efficient and accurate data capture. Blank and Sample completed, filled-in versions are available for download below. Visit the Guide for Improving Care Processes and Outcomes in Health Centers for additional tools and support for workflow assessment and improvement. Download each of these resources below, in the Documents to Download section. More Details...

EHR Optimization Series: Part Three of Three: Including slides, Data Dictionary, and Quality Report Inventory (2017). Resource Type: Publication. Description: The third of a three-part EHR Optimization series focused on establishing goals and expectations for optimizing EHR utilization and sharing proven strategy/tools for optimizing EHR utilization, including slides and related tools.  The third of a three-part EHR Optimization series focused on establishing goals and expectations for optimizing EHR utilization and sharing proven strategy/tools for optimizing EHR utilization, including slides and related tools.  EHR Optimization Session 1 Slides From May 2017 Learning Session; objectives include: Understand the role reporting has in EMR optimization Be able to list at least 3 considerations when developing reports to improve EMR utilization and meet the goals of the intended audience Identify at least 2 HITEQ resources for improving reporting effectiveness in facilitating decision-making Be able to discuss the interplay between reporting and data validation Slides are in the Documents to Download section; Recording is available below in the Links section.  ​Data Dictionary: Organizational tool to catalog your EHR and analytics platform data indicators A Data Dictionary provides a single point of reference for data mapping and interpretation for all of the indicators in your quality reports. Organization of the data definitions in this tool provides a reference for the team of the definitions which impact reports and alerts in the analytics application. That application may be the EHR or an analytics platform that is tied to the EHR. Anyone with questions about where data is being pulled from for any indicator can reference the Data Dictionary without analyst security privileges or expertise within the analytics tools. The Data Dictionary should be curated by analysts and made available on a shared drive or company intranet. Quality Report Inventory: Organizing your quality team with a schedule and map of quality report distribution A Report Inventory is a means to make public all available reports, the schedule for publishing to the organization, and their distribution. It provides a point of reference for all potential report requestors who are looking for data on any metric. The Report Inventory may also include reference to EHR alerts, mappings, and schedules and any supporting EHR or Population Health Management tools that are available to support improvement of each metric. Making this tool available on a shared drive or company intranet provides a point of reference for analysts to direct report requestors prior to acting on any new report request. The Report Inventory is organized by metric, including the denominator and numerator definitions, exclusions, and references to the metric steward which may be internal to the organization or external e.g. UDS, NQF, etc.. The Report Inventory should be curated by your data analysts in collaboration with the responsible metric stewards within an organization. Download each of these resources below, in the Documents to Download section. More Details...

EHR Optimization Series: Part One of Three: Including Performance Measure Crosswalk and Data Definition Worksheet (2017). Resource Type: Publication. Description: The first of a three-part EHR Optimization series focused on establishing goals and expectations for optimizing EHR utilization and sharing proven strategy/tools for optimizing EHR utilization, including slides and related tools.  The first of a three-part EHR Optimization series focused on establishing goals and expectations for optimizing EHR utilization and sharing proven strategy/tools for optimizing EHR utilization, including slides and related tools.  EHR Optimization Session 1 Slides From May 2017 Learning Session; agenda includes: Introductions EHR Optimization Defined Identifying “Waste” Data Life Cycle Strategies for EHR Optimization Closing/ Discussions/ Sharing eCQM Crosswalk for UDS, MIPS, PCMH, etc.: Quality Measure reference tool to understand relationship between eCQM, PCMH, Meaningful Use and UDS data measures The CMS eCQI Resource Center is the definitive eCQM resource. This tool provides a quick crosswalk to the eCQM measure definitions and guidance to which of the eCQM measures are reported for UDS 2019, MIPS, CPC+, and NCQA PCMH. *Updated in January of 2019* Performance Measure Data Definition Worksheet: Organizational tool to confirm eCQM measure specifications match EHR vendor logic ONC EHR Certification criteria means that vendors use eCQMs’ electronic Clinical Quality Measures’ specifications to define measures. Therefore, reported data for a measure should be consistent regardless of vendor. In practice, however, it is important to confirm the vendor’s logic is consistent with the health center’s definition and workflows. This tool supports alignment of the health center’s data definition with the vendor’s reporting logic. Download each of these resources below, in the Documents to Download section. Access part two and three of this series as well! More Details...

HITEQ Health App Decision Tree: A tool developed In collaboration with the Children's Health Fund to help choose appropriate Health Apps (2017). Resource Type: Publication. Description: There are thousands of consumer health applications health apps, which run on smartphones, watches, tablets, and other mobile devices. These Health Apps are available for download for general consumers, patients, and healthcare professionals. Currently, there is no governmental agency that provides certification or guidance on health apps, although there are several projects from organizations such as HL7, the FDA, ONC, and OCR that are working to provide guidance. User discrepancy in terms of the validity and safety of the health apps they choose to use are primarily based on ratings or recommendations. This guide seeks to provide a health app decision tree that can assist medical professionals and consumers in making wise choices when using health apps. There are thousands of consumer health applications health apps, which run on smartphones, watches, tablets, and other mobile devices. These health apps are available for download for general consumers, patients, and healthcare professionals. Currently, there is no governmental agency that provides certification or guidance on health apps, although there are several projects from organizations such as HL7, the FDA, ONC, and OCR that are working to provide guidance. User discrepancy in terms of the validity and safety of the health apps they choose to use are primarily based on ratings or recommendations. This guide seeks to provide a health app decision tree that can assist medical professionals and consumers in making wise choices when using health apps. The Children's Health Fund was made aware of a use case in which a health app that was targeted for use by adults was used for a child and consequently caused a detrimental health issue. Currently there are no certifying bodies for consumer-oriented health apps and consequently many doctors must navigate this domain themselves. This guide seeks to provide a health app decision tree that can assist medical professionals and consumers in making wise choices when using health apps. Download the decision tree below. More Details...

Measuring Population Health Management Return on Investment: A methodology to calculate ROI (Return on Investment) using a Matrix Tool (2017). Resource Type: Publication. Description: There is a great deal of interest among health centers, Primary Care Associations PCAs, and Health Center Controlled Networks HCCNs in the advantages associated with investing in Population Health Management electronic platforms. Measuring specific and quantifiable returns clarifies the benefits and supports consistent understanding among stakeholders of the value of PHM. There is a great deal of interest among health centers, Primary Care Associations PCAs, and Health Center Controlled Networks HCCNs in the advantages associated with investing in Population Health Management PHM electronic platforms.  Measuring specific and quantifiable returns clarifies the benefits and supports consistent understanding among stakeholders of the value of PHM. Available below, the PDF document titled Measuring Population Health Management Return on Investment outlines a conceptual process for measurement of ROI of a population health management system offered at the network level. What is presented here could also be used a starting point for developing an ROI analysis at the organizational level. The companion tool, an Excel file titled PHM ROI Matrix Tool, provides recommendations for measurement for different stages of PHM implementation and an ROI calculator. Download both of these resources below. These resources were created in partnership with Michigan Primary Care Association and Mark S. Rivera of Managed Care Consulting Inc./MCC Analytics, and HITEQ thanks both for their time, insight, and energy. More Details...

Data Dictionary Tool and Template: Organizational tool for your EHR and analytics platform data indicators (2017). Resource Type: Publication. Description: This Data Dictionary provides a single point of reference for data mapping and interpretation for all of the indicators in your quality reports. Organization of the data definitions in this tool provides a reference for the team of all such definitions that impact reports and alerts in the analytics application. This Data Dictionary provides a single point of reference for data mapping and interpretation for all of the indicators in your quality reports. Organization of the data definitions in this tool provides a reference for the team of all such definitions that impact reports and alerts in the analytics application. For example, it provides a format to document all items in a given report, and related EHR data. That application may be the EHR or an analytics platform that is tied to the EHR. Anyone with questions about where data is being pulled from for any indicator can reference the Data Dictionary without analyst security privileges or expertise within the analytics tools. The Data Dictionary should be curated by analysts and made available on a shared drive or company intranet. Download the Excel tool below to see a full example and additional instructions.  Also, see the companion Quality Report Inventory tool here. More Details...

Using Data to Manage Population Health Under Risk-Based Contracts: A background on what you need and how to use it (2017). Resource Type: Publication. Description: This resource will equip health center stakeholders with the understanding of what data-related capacity is needed to succeed under risk-based payment models.   This brief walks health centers through three key questions related to using data to succeed under risk-based contracts: 1 What data do I need and how do I get it?  2  How should I analyze the data? and 3 How should I use the data to manage quality and cost? Understanding the answers to these questions assists health centers in understanding the data-related capacities needed to participate successfully in risk-bearing payment models. Download the brief below! More Details...

ICD-10 Z-Codes for Social Determinants of Health: A quick reference guide for providers and health care leaders (2017). Resource Type: Publication. Description: This resource will equip health center stakeholders with the understanding of how standardized social determinants of health (SDoH) data can be used and which ICD10 z-codes are pertinent as a standardized SDoH data set. This resource describes ways standardized social determinant of health (SDoH) data can be used and provides a quick reference guide to which ICD-10 codes can help document standardized SDoH data.  Download here or below. More Details...

42 CFR Part 2 Final Rule and Health Center Compliance: A HITEQ Webinar in collaboration with the California Primary Care Association (CPCA) (2017). Resource Type: Publication. Description: This presentation explored the history and recent changes of 42 CFR Part 2, review common definitions, and how the changes may affect integrated medication-assisted treatment (MAT) and Screening, Brief Intervention, and Referral to Treatment (SBIRT) programs, and discussion on LifeLong Medical Care’s experience. More Details...

Security Risk Assessment: A HITEQ Privacy & Security Resource - New Templates Added May 2017 (2017). Resource Type: Template. Description: To successfully attest, providers must conduct a security risk assessment (SRA), implement updates as needed, and correctly identify security deficiencies. By conducting an SRA regularly, providers can identify and document potential threats and vulnerabilities related to data security, and develop a plan of action to mitigate them. More Details...

Business Intelligence Strategy in the Community Health Environment (2017). Resource Type: Publication. Description: This publication provides health centers and their primary care association, health controlled networks with guidance for business intelligence strategy. More Details...

The Value Proposition for Population Health Management for Health Centers: Calculating ROI on your PHM investment (2017). Resource Type: Publication. Description: Measuring return on investment ROI and the value of population health management is an emerging concern for health centers.  Calculating ROI on HIT investment is complex, and few health centers have experience in this endeavor.  The definition of value varies by type and size of provider, patient population, and other factors, and may be unique to an organization.  This white paper discusses principles and approaches to measure the value proposition for population health management for health centers.  Although few examples exist, we present the results of one health center’s measurement of the value of PHM. Meas