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Quick Finds: Operations

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Introduction. Use this page to quickly find all resources from the Clearinghouse database on Operations.

Background. Operations resources contain information for health centers concerning administrative policies, compliance, emergency management, governance, human resources, and patient-centered medical home.

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Results for: Topic Area = Operations

Displaying all 241 records.

Dental Providers Administering the COVID-19 Vaccine (2021). Resource Type: Archived Webinar. Description: In response to the COVID-19 pandemic, many states have created emergency orders to allow dentists and dental hygienists to administer vaccinations. This webinar will feature three health centers that are utilizing dental providers to administer vaccines. The health centers will describe their vaccination program models including training, staffing, operations and compliance. More Details...

Ten Strategies for Creating Inclusive Health Care Environments for LGBTQIA+ People (2021) (2021). Resource Type: Publication. Description: Creating welcoming, inclusive, and affirming health care environments is critical for increasing access to care for LGBTQIA+ people. This guide presents ten strategies every health care organization can do to become more affirming and welcoming for LGBTQIA+ patients and staff and sets a foundation for comprehensive organizational change. More Details...

Reducing COVID-19 Vaccine Waste (2021). Resource Type: Toolkit. Description: Every dose of COVID-19 vaccine is precious and can save lives. In response to concerns about wasted vaccine and to assist in identifying various causes of vaccine waste and potential countermeasures to reduce their occurrence, the Public Health Foundation developed the Process Decision Program Chart for COVID-19 Vaccine Waste. More Details...

The COVID-19 Pandemic Resources and Information: Spanish and English (2020). Resource Type: Other. Description: We at Migrant Clinicians Network have a priority to support both clinicians and the vulnerable patients they serve. MCN continually develops strategies and resources to support health centers, health departments, community groups, and clinicians as they reach out to communities that are often overlooked and give care to patients who might otherwise have nowhere to go. We remain highly concerned for the vulnerable populations that already encounter numerous barriers to health and to care. More Details...

So You Want to Start a Health Care for the Homeless Program (2021). Resource Type: Other. Description: This two-page quick guide answers the common question: How do I become an HCH grantee? It addresses both existing health center grantees and non-health-center prospective applicants. More Details...

Guía Educativa del Centro de Salud (2021). Resource Type: Publication. Description: Hay cinco áreas claves para abordar: Visión y Misión; Directiva; Administración y Operaciones; Finanzas; Legal.Cada área tiene su propio Capítulo en la Guía y es una pieza independiente. La Guía está diseñada paraser utilizada por parte o en su totalidad, para satisfacer las necesidades de las partes interesadas. Otrosrecursos relacionados con la información proporcionada en la Guía se encuentran a través de enlaces en el texto de la Guía. More Details...

CDC and FDA Recommendation to Pause Use of Johnson & Johnson COVID-19 Vaccine (Talking Points) (2021). Resource Type: Publication. Description: This resource provides talking points concerning the CDC and FDA's recommendation to pause the use of the Johnson & Johnson/Janssen COVID-19 vaccine after six reported U.S. cases of a rare and severe type of blood clot. The recommendation was made in order to prepare the health care system to recognize and treat patients appropriately. More Details...

Using HRSA Health Center Funding from the American Rescue Plan Act to Improve Systems of Care for People Experiencing Homelessness (2021). Resource Type: Publication. Description: As part of a larger $10 billion dollar investment to expand vaccine access in hardest-hit and high-risk communities, $6 billion dollars is being allocated by HRSA to 1,376 health centers to expand access to care. This funding presents a substantial opportunity to meet immediate needs and also improve systems of care for people experiencing homelessness. Read our issue brief on funding possibilities. More Details...

COVID-19 Vaccine:  Tips from your Community Health Worker (2021). Resource Type: Publication. Description: COVID-19 vaccines are a critical tool to help stop the spread of disease and protect our communities. MHP Salud\'s Tips from your Community Health Worker resource for is designed for health workers supporting patients with Limited English Proficiency (LEP). The tips and resources aim to help health centers build vaccine confidence among the migrant and agricultural worker population and their families. More Details...

Bridging Patient Access: Best Practices for Community Health Workers (2021). Resource Type: Publication. Description: As telehealth services continue to bridge patient access to health services, it is important for health centers to focus on best practices that ensure excellent delivery of care. Thisguideincludeshelpful information about telehealth service delivery, tips for providing good virtual care, and how Community Health Workers(CHWs)can engage in telehealth. More Details...

The COVID-19 Pandemic: Supporting LGBTQIA+ Patients (2021). Resource Type: Field-Generated Publication. * Description: This 2021 publication from the National LGBTQIA+ Health Education Center details how the COVID-19 pandemic affects LGBTQIA+ subpopulations. This brief provides strategies and resources to improve the capacity of health centers to meet the needs of LGBTQIA+ patients during the pandemic. More Details...

COVID-19 Vaccination Clinic Implementation Toolkit (2021). Resource Type: Toolkit. Description: This is a toolkit for decision-makers and implementers of vaccine clinics. Our goal was to create a “vaccination clinic in a box” that could be replicated in, and tailored to, many types of settings. The guide includes prompts for questions you may need to ask, examples of many types of documents that you may need (and information about where to find more documentation), and lessons-learned from our experience. More Details...

HRSA Health Center Facility Loan Guarantee Program Handbook for Lenders (2021). Resource Type: Publication. Description: Developed with support from HRSA, the Loan Guarantee Program Handbook for Lenders has been developed as a resource for lenders as they seek to utilize the program in connection with loans to eligible health centers. (Released in 2021) More Details...

FQHC Roles and Opportunities Related to Rural Hospital Financial Distress and Closure (2021). Resource Type: Publication. Description: This publication, prepared with support from the Health Resources and Services Administration, provides a high-level examination of the lived experiences of Federally Qualified Health Centers (FQHCs) that serve rural communities, particularly in the context of rural hospital financial distress and closure. (Released in 2021) More Details...

Financial Impact of COVID-19 on Rural Federally Qualified Health Centers (2021). Resource Type: Other. Description: The Financial Impact of COVID-19 on Rural Federally Qualified Health Centers report highlights the net projected losses of Rural FQHCs from April 2020 through June 2021, after taking into account critical federal support made available through December 2020. (Released in 2021) More Details...

Financial Impact of COVID-19 on California Federally Qualified Health Centers - Infographic (2021). Resource Type: Other. Description: Created with support from the California Health Care Foundation, this infographic highlights California FQHCs’ net projected losses from April through December 2020, after taking into account critical federal support made available through December 2020. More Details...

COVID-19 Vaccine Distribution Clinic Operations Toolkit (2021). Resource Type: Toolkit. Description: This toolkit serves as a guide for healthcare providers and organizations preparing for and honing their COVID-19 vaccine administration processes. In this toolkit there are compiled tools, advice, workflows, and best practices from health centers across the country. More Details...

Addressing Vaccine Hesitancy: Media, Web Page, Person to Person, and Target Populations (2021). Resource Type: Archived Webinar. Description: Weitzman ECHO COVID-19 combines specific didactic, case-based learning and COVID-19 experiences and expertise in primary care to front line Safety Net healthcare providers across the country during this pandemic. More Details...

Partnering for the COVID Vaccine: Lessons from the Flu-LEAD Project (2021). Resource Type: Archived Webinar. Description: The National Nurse-Led Care Consortium, the National Center for Health in Public Housing, and subject matter experts from the U.S. Department of Housing and Urban Development hosted a webinar about leveraging health center and housing authority partnerships for COVID vaccine distribution. More Details...

Pharmacy Office Hours: Patient Assistance Programs (2021). Resource Type: Archived Webinar. Description: In addition to providing updates on pharmacy rules and procedures, this office hour focuses on creating a Patient Assistant Program (PAP) at you health center. This outlines the processes that need to be established to identify patients, gather information, and track services from submission to reordering. More Details...

Memorandum of Understanding Template: A Partnership-Building Resource for Community Health Centers and Domestic Violence Programs (2021). Resource Type: Template. Description: The purpose of this model Memorandum of Understanding is to provide a model that contains best practices for building and sustaining health center and domestic violence program partnerships. More Details...

Teledentistry During COVID-19: A promising practice (2021). Resource Type: Publication. Description: This promising practice features Petaluma Health Center in CA. The health center implemented a teledentistry program during the COVID-19 pandemic. This promising practice shares their experience in ensuring continuity of oral health care through teledentistry. More Details...

Webinar: Planning a Capital Project to Facilitate Integrated Care: A First Steps Overview (2020). Resource Type: Archived Webinar. Description: Join us to learn the essential steps for preparing your project for success, including principles for planning facilities that support team-based, integrated care and techniques for completing internal and external assessments that will ensure your project aligns with your patient, staff, and community needs. More Details...

Rural America: The Current State of Health Care Access Webinar (2020). Resource Type: Archived Webinar. Description: Increase your understanding of the current reality of health care in rural America and consider provocative and innovative ideas on how health centers are an invaluable solution. More Details...

Health Center Operations Resource Packet: Sample Internal Guidance for Handling Unauthorized Individuals at Health Center Locations (2021). Resource Type: Publication. Description: This packet contains operational guidance developed and contributed by health centers that have recently experienced interactions with self-identified “First Amendment Auditors” and/or “Citizen Journalists”, attempting to record confrontations with center staff regarding federal funding and “public” access to a health center location. More Details...

Community Health Center Vaccine Supply Chain (2021). Resource Type: Publication. Description: This resource showcases the role of community health centers in ordering, distributing, tracking, and monitoring vaccines. More Details...

Communicating Health Center Impact Amid a Global Pandemic (2021). Resource Type: Archived Webinar. Description: Join us for a webinar to learn how these valuable reports can help tell your health center’s story to potential funders and help you advocate for federal, state and local health center support. More Details...

Military Lessons Drive Covid-19 Vaccine Plan at Philadelphia Health Center (2021). Resource Type: Publication. Description: Retired Major Dr. Robert Heininger was responsible for health policies on his military base in Georgia and is now applying what he learned to operation of five Federally Qualified Health Centers, specifically around administration of COVID-19 vaccines. More Details...

SPEED Enrollment Guide for Federally Qualified Health Centers (2021). Resource Type: Document.. Description: The Special Projects for Equitable and Efficient Distribution (SPEED) of COVID-19 Outpatient Therapeutics program supports direct federal allocation of COVID-19 outpatient therapeutics (i.e., monoclonal antibodies [mAbs]) to priority settings that care for populations at high risk for hospitalization. The four priority settings supported by SPEED are federally qualified health centers (FQHCs), long-term care facilities (LTCF), dialysis centers, and correctional facilities. Any FQHC or look-alike with the capacity and capability to administer mAbs to their patients is eligible to participate in SPEED. More Details...

Process for Tracking Utilization of COVID-19 Therapeutics (2021). Resource Type: Document. Description: This resource discusses who should report on the use of federally purchased therapeutics, rules governing reporting, and the process of reporting. More Details...

FTCA Office Hour for Clinical Leaders: January 21, 2021 (2021). Resource Type: Archived Webinar. Description: NACHC, in collaboration with Feldesman Tucker Leifer Fidell LLP, is continuing to hold a series of Office Hours to answer health center specific COVID-19 FTCA-related questions. Topics discussed include coverage for COVID-19 related activities, navigating telehealth, coverage for virtual services, issues related to COVID-19 vaccine delivery, deeming of volunteer health professionals, preparing for a virtual site visit, and risk management. More Details...

Billing, Coding, Documentation & Quality Series, Part II: Treating Substance/Opioid Use Disorders via Medication-Assisted Treatment (MAT) in Community Health (2021). Resource Type: Archived Webinar. Description: By providing CMS-covered Medication Assisted Treatment (MAT) services in the treatment of Substance/Opioid Use Disorders (SUD and OUD) your community health center’s clinical providers may be eligible for a more full range of loan repayment programs while providing desperately needed services to patients who need help with the medical and behavioral health issue related to this other public health emergency. More Details...

Microplanning for COVID-19 Vaccine Delivery PowerPoint (2021). Resource Type: Toolkit. Description: This PowerPoint presentation outlines the process for COVID-19 vaccine delivery to serve as a planning guide for health centers. The guide addresses the role of the board and the C-Suite in determining the organization\'s role, then focuses on the core leadership team in four major planning areas: design workflow, data use, education,and engagement. More Details...

Coding & Documentation:: 2021 Evaluation & Management (E/M) Changes for Community Health Reporting Face-to-Face & Virtual E/M Visits (2021). Resource Type: Archived Webinar. Description: The first in a two-part series, this webinar addresses the updated 2021 E/M guideline for office and outpatient encounters. Topics include when to use the updated definition of Medical Decision Making for coding and billing, as well as CPT/HCPS-ll codes. More Details...

Strategies for Increasing HIV Screening Rates at Your Health Center (2020). Resource Type: Publication. Description: Health centers are always searching for innovative strategies to increase their HIV screening rates. This year, health centers have gotten creative by combining HIV testing with COVID-19 screening, while others are mailing at-home HIV testing kits to patients. Finding strategies to help increase HIV screening at your health center is a lesson in trial and error. We hope our latest blog will give you some ideas on improving your HIV screening rates! More Details...

COVID-19 Vaccination Communication Toolkit: CDC Vaccine Communications Toolkit (2020). Resource Type: Toolkit. Description: Ready-made materials to inform healthcare teams and staff. More Details...

Sample Drive Thru Procedures NACHC Resource Packet (2020). Resource Type: Toolkit. Description: This packet contains operational procedures and supporting materials developed and contributed by health centers that are currently implementing Drive-through and/or Walk-Up Primary Care Clinics primarily as COVID-19 Testing Sites. More Details...

Considerations for Serving Residents of Public Housing During Emergencies and Disasters: Staff and Patient Wellness (2020). Resource Type: Archived Webinar. Description: Join the National Nurse-Led Care Consortium and the National Center for Health in Public Housing for a one-hour webinar on staff and patient wellness during emergencies and disasters. This webinar will provide health center with guidance for developing tools and resources that enable health center staff and the patients they serve to navigate the practical and psychological after-effects of disaster events. More Details...

A Brief Case for Safety: Preventing Errors Associated with Vaccine Management (2020). Resource Type: Publication. Description: Developed by ECRI, this brief case study focuses on best practices for vaccine management. It provides a checklist for health centers and free clinics to help prepare for immunization activities and vaccine distribution. More Details...

Emergency Preparedness: Infectious Disease Risk: Risk Communication: Infectious Disease (2019). Resource Type: Archived In-Person Training. Description: Sarah Darcy, Media Relations Manager for South Shore Health System, speaks on risk communication and how it relates to infectious disease. More Details...

COM Talks: Crisis Communications (2020). Resource Type: Online Self-Paced Learning Modules. Description: As part of the COVID-19 Supplemental Funding activities for the Virginia Community Healthcare Association’s 330 Work Plan, the Association has been producing live learning sessions via Zoom at least once a month for health center communications and outreach staff. In each session, a contracted subject matter expert covers a communications and outreach topic pertinent to COVID-19 and crisis/emergency communications. Sessions so far have included Crisis Communications Planning, Outreach Strategies for Vulnerable Populations During a Crisis, and Myth Busting Strategies to Promote Truth Online. Session recordings are available on the Association’s on-demand training platform, the Community Health Center Learning Library. More Details...

Utilizing Cost Data to Drive Programmatic Change (2020). Resource Type: Archived Webinar. Description: As the final webinar of this four-part series, we will review the key take-aways from the first three sessions and apply these concepts to several scenarios in which health centers are seeking to understand their costs in an evolving reimbursement environment.  More Details...

Telehealth Office Hours: The Impact of COVID-19 on School Based Operations (2020). Resource Type: Archived Webinar. Description: Join us as we hear from the School-Based Health Alliance who will provide background information on the School-Based health center program and COVID-19 impacts on school-based operations. We will also hear directly from a School-based health center on their current operational status! More Details...

Preparing Internal Systems for Gathering Cost Data (2020). Resource Type: Archived Webinar. Description: The second webinar in the series will provide insight from a former health center CFO into the ways health centers can set up charts of account, practice management systems, and HR/payroll systems to facilitate an accurate understanding of cost. More Details...

NNOHA Teledentistry Workflow (2020). Resource Type: Publication. Description: A sample generic workflow provides an example of how oral health care can be delivered through teledentistry. More Details...

Manager Training for Employee Engagement - Part 2 (2020). Resource Type: Archived Webinar. Description: This session was hosted on June 30, 2020 as the second session in this two part series. During this session, April Lewis of Good Connection, Inc. took the audience for a deep dive into the importance of employee engagement efforts and provided insight on how managers can engage their teams. More Details...

Manager Training for Employee Engagement - Part 1 (2020). Resource Type: Archived Webinar. Description: This session was hosted on June 23, 2020 as the first session in this two part series. During this session, April Lewis of Good Connection, Inc. provided an overview of the STAR² Center Manager Training Toolkit and introduced attendees to the "why" behind the toolkit and manager training in health center settings.  More Details...

Leveraging the Electronic Health Record to Link Health Center Patients with Medical-Legal Partnership Services (2020). Resource Type: Publication. Description: This issue brief provides concrete examples of how health centers in Iowa, Montana, and Texas are leveraging the EHR to complement their screening for the social determinants of health as well as to increase their capacity to deliver targeted MLP-related interventions. More Details...

Intro to Capital Link's Upcoming HRSA Loan Guarantee Program Learning Collaborative (2020). Resource Type: Archived Webinar. Description: This webinar session will provide detailed information about the benefits of the Health Resources and Services Administration's (HRSA’s) Health Center Facility Loan Guarantee Program (LGP) and Capital Link’s upcoming LGP Learning Collaborative. More Details...

Federally Qualified Health Centers Financial and Operational Performance Analysis 2015-2018 (1905). Resource Type: Publication. Description: This report, prepared with support from the Health Resources and Services Administration, provides an aggregate financial and operational profile of Federally Qualified Health Centers nationally from 2015 to 2018. By presenting multi-year trends, the analysis offers a framework for identifying financial strengths, challenges, and opportunities for performance improvement. More Details...

Engaging High-Functioning Managers for Retention (2020). Resource Type: Online Self-Paced Learning Modules. Description: In this course you will learn about the fundamental role high-functioning managers play in your health center's retention efforts. High-Functioning Managers is one of the STAR² Center's Core Components for a robust health center workforce. This core component will serve as the driving force for the content presented in this course. More Details...

Developing a Community Health Center Capital Project Plan and Budget – Part Two (2020). Resource Type: Archived Webinar. Description: The second part of a two-part webinar series will dive deeper into how to determine your sources and uses of funds, the elements of a business plan, and an overview of the variety of capital project financing sources available to health centers, including New Markets Tax Credits. This session will also discuss how health centers can use scenario modeling to strategically manage their capital projects in a changing environment.  More Details...

Developing a Community Health Center Capital Project Plan and Budget – Part One (2020). Resource Type: Archived Webinar. Description: This session, the first of a two-part webinar series, will take a broad look at capital project planning activities that allow you to accurately determine the cost of a project so your health center knows how much funding you need to secure. We will discuss how to estimate service area demand, workforce needs, and space requirements so you can build a realistic budget. We will also describe how to calculate your debt capacity and measure financial feasibility. More Details...

Developing a Business Plan and Financial Forecast for a Health Center Capital Project (2020). Resource Type: Archived Webinar. Description: This webinar is designed to assist health centers planning new or expanded facilities in developing a detailed business plan for their capital project. Drawing on our recently updated publication, Creating a Business Plan for Community Health Centers, we’ll examine each of the key components of a business plan, including financial forecasts, and how health centers can use this important document to help secure financing for their projects. More Details...

Cost Allocation: Getting the Basics Right (2020). Resource Type: Archived Webinar. Description: To assist health center finance and accounting staff in preparing for the transition from fee-for-service to value-based care, The Delta Center for a Thriving Safety Net is hosting a webinar training series, Understanding Your Costs in an Evolving Payment Environment, facilitated by Capital Link. This first webinar will provide a detailed review of the methodology for allocating costs in a fee-for-service accounting environment (direct, indirect, and overhead), and an introduction to how “costing” will differ in a value-based system.  More Details...

Cost Allocation Methodology for Value-Based Payment Systems (2020). Resource Type: Archived Webinar. Description: To assist health center finance and accounting staff in preparing for the transition from fee-for-service to value-based care, The Delta Center for a Thriving Safety Net is hosting a webinar training series, Understanding Your Costs in an Evolving Payment Environment, facilitated by Capital Link. During our third session, we will begin to put those systems to the test as we explore how your costing challenges could change under a Value-Based Payment reimbursement methodology. More Details...

$3.55 Billion NMTCs Just Awarded – How to Pursue NMTC Funding for Your Project (2020). Resource Type: Archived Webinar. Description: With the CDFI Fund having just announced $3.55 Billion in New Markets Tax Credits Awards, this timely webinar will help your health center determine if NMTC financing could be a good fit for your capital project and the steps you need to take in order to capitalize on this opportunity.  More Details...

Pharmacy Access: Sliding Fees and Contact Pharmacies (2019). Resource Type: Archived Webinar. Description: This office hour focuses on the SFS model in contract pharmacies and discusses operational updates. More Details...

Pharmacy Access Office Hours: Staff 340B Education (2019). Resource Type: Archived Webinar. Description: This office hour discusses staff education on 340B, as well as operational updates. More Details...

Pharmacy Access Office Hours: Relationship Between Affordability Expectations and BPHC SFSD Requirements for Pharmaceuticals (2020). Resource Type: Archived Webinar. Description: This office hour discusses in depth issues surrounding pharmaceuticals, compliance and sliding fee discounts in relationship to the health center mission. More Details...

Pharmacy Access Office Hours: Adjusting to Recent 340B Developments (Sept 2020) (2020). Resource Type: Archived Webinar. Description: This office hour provides an overview of recent 340B developments and their accompanying operation issues. More Details...

Pharmacy Access Office Hours: Adjusting to Recent 340B Developments (Oct 2020) (2020). Resource Type: Archived Webinar. Description: This webinar discusses the ongoing developments in the controversy surrounding the 340B program, both in terms of policy debates, but also operations. More Details...

Serving Rural Patients with Telehealth: Resources and Tips for Federally Qualified Health Centers: A HITEQ telehealth publication (2020). Resource Type: Publication. Description: With the challenges of provider shortages and lack of accessible facilities, telehealth presents an opportunity for health centers serving rural areas to expand health services, integrate primary care with subspecialty services, and improve care management.6 Telehealth provision in rural communities is particularly important and in-demand during the COVID-19 pandemic as many health centers have had to quickly transition to providing remote services. While telehealth has the potential to improve healthcare provision and access, many rural areas lack the reliable broadband connection and devices necessary for high-quality telehealth provision. More Details...

Mergers and Acquisitions: A Practical Guide for Community Health Centers (2020). Resource Type: Publication. Description: Many health centers are exploring acquisitions and mergers as a means to ensure sustainability, expand services, and maintain patient access to basic health care services. This detailed guide, published by the California Health Care Foundation, is designed to help you navigate the process to consummate an effective merger or expansion so you and your new partner can get back to the essential job of providing high-quality health care and enhanced access to the communities you serve. More Details...

Telehealth Office Hours: Telehealth Implementation Considerations (2020). Resource Type: Archived Webinar. Description: This Telehealth Office Hour will overview considerations that should be implemented in your telehealth implementation to ensure you are on the right track for sustainable care featuring the California Telehealth Resource Center! More Details...

Flu LEAD (Linkages to End Access Disparities) Initiative 2020 Information: A Pilot Project to Increase Influenza Vaccination Coverage among HUD-Assisted Residents (2020). Resource Type: Publication. Description: This NCHPH informational page provides an overview, and resources about the Flu LEAD pilot project directed by the U.S Department of Housing and Urban Development (HUD and the Health Resources and Services Administration (HRSA) to increase influenza vaccination coverage among residents of Public Housing Agencies (PHAs). More Details...

EnVision Centers, Jobs Plus and Health Centers Interactive Map (2020). Resource Type: Interactive Map. Description: NCHPH recently launched a new interactive map. This map shows the location of Health Centers, Envision Centers and Jobs Plus sites. EnVision Centers are centralized hubs that provide people living in public housing with resources and support needed to excel. Jobs Plus Sites. The place-based Jobs Plus Initiative program addresses poverty among public housing residents by incentivizing and enabling employment. Health Centers interested in partnering with near Envision Centers and Jobs Plus sites, visit this NCHPH resource and hover over the organization you want to partner with. Contact information will then be displayed in the information box. More Details...

Influenza Vaccine Readiness in an Era of COVID-19: Reflections from Community Health Center Leaders (2020). Resource Type: Publication. Description: This document contains interviews conducted by the National Association of Community Health Centers (NACHC) with a diverse group of health center leaders to ascertain issues being considered in light of the urgent need for expansive influenza vaccine overage in the face of the novel coronavirus pandemic. More Details...

Bringing lawyers onto the health center care team to promote patient & community health: A planning, implementation and practice guide for building and sustaining a health center-based medical-legal partnership (2020). Resource Type: Publication. Description: The toolkit has four parts: 1. Outlines nine conversations that a health center team should have with its legal partners to plan for an MLP’s long-term success and to integrate it into the health center’s operations. 2. Is a deep dive into the specifics of how to develop screening, referral, and service delivery workflows. 3. Looks at how integrating legal services can support health center workforce development, with a particular focus on training. 4. Illustrates the types of projects MLPs can engage in to help your health center move upstream to address SDOH and health equity at a policy level. More Details...

Telehealth Office Hour with NACHC: Patient comfort with technology, tips from VHA (2020). Resource Type: Archived Webinar. Description: This webinar focuses on telehealth services offered by the Veterans Health Administration (VHA) and its community care network. The discussion addresses the "continuum of care" provided by the VHA. More Details...

Influenza Vaccination Technical Assistance Materials for Health Centers Curated by the Flu LEAD (Linkages to End Access Disparities) Team (2020). Resource Type: Publication. Description: The following HRSA document contains technical assistance resources that may be helpful to health centers and other Health Center Program stakeholders interested in supporting clinical and community efforts to increase seasonal influenza vaccination rates. More Details...

Standardized Screening for Veteran Status (2020). Resource Type: Archived Webinar. Description: This webinar highlights an Iowa pilot project between a health center, the state Primary Care Association and the local VA Medical Center. A standardized screening intervention was developed and implemented across the health center organization, resulting in a significant increase of identification of military Veterans within the existing patient base. This improved the health center needs assessment effort as well as a more accurate patient characteristic report to UDS. More Details...

Bridging the Digital Divide: Using Technology to Improve Access to Health Care for Public Housing Residents (2020). Resource Type: Publication. Description: The purpose of this report is to outline the digital needs and challenges of public housing residents, the risks and benefits of using technology to improve patient care, and recommendations on how to prepare health centers and patients to optimize digital tools, improve access to care, and enhance efforts through partnerships to bridge the digital divide. More Details...

Secondary Traumatic Stress Identification, Mitigation and Improving Work Satisfaction for Health Center Staff During the COVID-19 Pandemic (2020). Resource Type: Archived Webinar. Description: Webinar hosted by NCHPH. Recording slides and handouts available. More Details...

Cybersecurity Checklist for Health Center Staff Working Remotely (2020). Resource Type: Publication. Description: This PDF checklist, developed by HITEQ, provides a guide for health center staff to mitigate cybersecurity risks and threats during times of emergency and incident response that have them working remotely from the health center. More Details...

Secondary Traumatic Stress Identification, Mitigation and Improving Work Satisfaction for Health Center Staff During the COVID-19 Pandemic (2020). Resource Type: Archived Webinar. Description: This webinar educated health center staff on the concept of traumatic stress. It identified terms, risk factors, and symptoms associated with compassion fatigue/secondary traumatic stress and burnout. The concept of self-care is introduce, and participants learned about building skills that can mitigate traumatic stress responses and improve work satisfaction and reslience. More Details...

Consumer Advisory Board Manual (2020). Resource Type: Publication. Description: Special-populations-only health centers are eligible for a waiver of the consumer-majority Board if it meets special efforts to engage consumers. The best way to do this for Health Care for the Homeless health centers is the Consumer Advisory Board (CAB). Championed by the National CAB of the National Health Care for the Homeless Council, this manual includes updated lessons from decades of relevant experience. More Details...

MSAW/Housing Playbook and Risk Mitigation: Samples from Family Health La Clinica, Wisconsin (2020). Resource Type: Template. Description: Three documents from Family Health La Clinica, shared by the Wisconsin PCA. Resources include a Playbook, Risk Mitigation Strategy, and Housing & Workplace Best Practices. More Details...

Payment Reimbursement Tips: FQHC Requirements for Medicare Telehealth Services during the COVID-19 Public Health Emergency (PHE) (2020). Resource Type: Publication. Description: This fact sheet covers requirements for FQHC reimbursement for telehealth services during the COVID-19 Public Health Emergency. More Details...

Reimagining Care: Reopening Dental Practices (2020). Resource Type: Archived Webinar. Description: This webinar provides health centers, Health Center Controlled Networks and primary care associations with guidance for reopening dental departments, including promising practices that offer a “real world” perspective, guiding tips, resources and tools, all in an effort to help increase access to care in a safe environment for staff and patients. More Details...

HITEQ Highlights: Health Center Defense Against the Dark Web: Strategies for Building Security Awareness, Education, and Compliance in 2020 (2020). Resource Type: Archived Webinar. Description: This HITEQ Center webinar explored key concepts and best practices that should be followed by Health Centers seeking to develop Defense in Depth and effectively implement hardened security programs at their sites. There are ever-increasing cybersecurity guidelines and protection measures that Health Centers must navigate and digest. This webinar sought to motivate and educate the health center workforce on critical privacy and security concepts and methods for defense. Aspects of Security Risk Assessment, security awareness training, and breach protection were covered with an emphasis on health center-wide information protection. More Details...

Telehealth Office Hours: Focus on Sustainability (2020). Resource Type: Archived Webinar. Description: This webinar offers a broad overview of telehealth services, with a focus on sustainability. More Details...

Strategies to Manage Financial Operations During COVID-19 (Podcast Series): Response and Recovery (2020). Resource Type: Podcast. Description: A five-part podcast series to help health centers manage their fiscal solvency during COVID-19 response and recovery. Based on the NACHC-BKD video series, Financial Office Hours: Strategies to Manage Financial Operations During COVID-19, podcast topics include managing your health center’s cash flow, paycheck protection, provider relief funding, grants management, and staffing. More Details...

Standardized Screening for Veteran Status (2020). Resource Type: Archived Webinar. Description: n.a. More Details...

Staffing Considerations During COVID-19 (2020). Resource Type: Podcast. Description: NACHC and partners at BKD, LLP collaborated to produce a five-part podcast series to help health centers manage their fiscal solvency during COVID-19 response and recovery. Based on the NACHC-BKD video series, Financial Office Hours: Strategies to Manage Financial Operations During COVID-19, podcast topics include managing your health center’s cash flow, paycheck protection, provider relief funding, grants management, and staffing. More Details...

Enabling Services Data Collection: Documenting Health Center Interventions In A Value-Based Payment Environment (2020). Resource Type: Archived Webinar. Description: In collaboration with Health Outreach Partners (HOP), AAPCHO promoted the importance of documenting social determinants of health (SDoH) interventions to demonstrate the value and scope of health center enabling services (ES). AAPCHO and HOP was joined by the Community Health Care Association of New York State (CHCANYS) to highlight how state, regional, and national partners can leverage SDoH and ES data for Value-Based Payment (VBP). More Details...

Telephone and Virtual Visits: Operational Considerations (2020). Resource Type: Publication. Description: Tips and scripts for health center organizations to use in conducting telehealth visits with patients. More Details...

Telehealth.HHS.gov website (2020). Resource Type: Other. Description: The Telehealth.HHS.gov website provides information about the latest federal efforts to support and promote telehealth services. It was built by the Health Resources and Services Administration (HRSA), an agency of the U.S. Department of Health and Human Services (HHS). More Details...

Telehealth Workflows (2020). Resource Type: Other. Description: Suggested diagramed workflows for any organization managing patient caseloads via telemedicine. More Details...

Partnering with the VA to Provide Care for Veterans in Community Health Centers: Fact Sheet (2020). Resource Type: Publication. Description: This two-page fact sheet explains how health centers can become an approved community provider by the US Department of Veterans Affairs (VA). It includes a short Q&A format. It is an update to the previous Fact Sheet, dated January 2019. More Details...

Re-opening Dental Practices during COVID-19: Legal Analysis / COVID-19: reapertura de consultorios dentales (2020). Resource Type: Publication. Description: This memo, authored by FTLF in partnership with NACHC, provides considerations for health centers in determining the re-opening of dental services during the COVID-19 pandemic. Brief analysis of FTCA coverage, malpractice liability, CDC guidance and applicable OSHA rules are provided. More Details...

FTCA Office Hour #2 — COVID-19 (2020). Resource Type: Archived Webinar. Description: NACHC, in collaboration with BPHC’s FTCA Division and Feldesman Tucker Leifer Fidell (FTLF), is holding a series of Office Hour to answer health center specific COVID-19 FTCA-related questions. Priority topics being covered are telehealth, provider coverage, volunteer providers, particularized determination, deeming applications, and other emerging issues related to available protection from the FTCA Program. Participants are able to pre-submit their burning questions. All questions not addressed will be answered during the following Office Hour. The most up-to-date FAQ is available at HRSA Health Center Program Coronavirus Disease 2019 (COVID-19 Frequently Asked Questions, go to “FTCA Requirements.” This is the second in the four-part series. More Details...

Claims Reimbursement for Testing and Treatment of Uninsured – COVID-19 (English/Spanish) (2020). Resource Type: Publication. Description: This document, authored by FTLF, provides an overview of the Department of Health and Human Services (HHS) Claims Reimbursement for Testing and Treatment to Health Care Providers and Facilities Serving the Uninsured Program. The analysis summarizes key terms and conditions of the Program as applicable for Health Centers. This specific COVID-19 related program is funded through the Provider Relief Fund, authorized in the Coronavirus Aid, Relief and Economic Security (CARES) Act. More Details...

Basic Preparations for Fluid Operations During a Pandemic: A COVID-19 Operations Resource Packet (2020). Resource Type: Toolkit. Description: This packet contains basic, sample procedures and workflows informed by health centers that are currently managing ‘new normal’ operating procedures. “Fluid operations” are a result of circumstances may include partial, physical opening of some sites while virtually delivering other services, rapid closure and then re-opening of sites and services based on local COVID-19 health indicators, and rapid response to emerging needs requiring redeployment of staff and communication to patients and/or community members. More Details...

HIPAA Compliance and Telework (English/Spanish) (2020). Resource Type: Publication. Description: This short legal guidance memo from FTLF is intended to guide health center staff in assuring HIPAA compliance in a remote work setting. It accompanies two other NACHC resources: Remote Work Toolkit; and Reduced Workflows and Staffing Guidance for Non-Clinical Operations COVID-19 Resource Packet. More Details...

Developing Cross-Sector Partnerships (2020). Resource Type: Publication. Description: This guide provides health center staff with tools and strategies to initiate, develop, and sustain community partnerships to better serve older adult residents of public housing. Content of this publication was developed through a 4-session learning collaborative launched by the SDOH academy with a small cohort of HRSA-funded health centers, HCCNs, and PCAs. More Details...

Webinar Recordings and Slides — COVID-19: Oral Health COVID-19 Webinars (2020). Resource Type: Archived Webinar. Description: This webpage includes all recordings and slides from NNOHA's live webinars related to COVID-19. The webinars include content on self-care, teledentistry, and oral health workforce. More Details...

Network Resource Guide for Health Center Controlled Networks (HCCNs) (2020). Resource Type: Publication. Description: For more information on the 49 HCCNs funded by HRSA, please visit the Network Resource Guide (NRG). https://networkresourceguide.org/. The NRG provides up-to-date information about HCCNs across the country that are working together to leverage health IT for health centers in ways to improve access to care, enhance quality of care, and achieve cost efficiencies. More Details...

Kit de herramientas para trabajo remoto: paquete de recursos frente al COVID-19 (2020). Resource Type: Publication. Description: Este paquete podría usarse junto con el paquete de recursos frente al COVID-19, "Reduced Workflows and Staffing Guidance for Non-Clinical Operations" (Flujos de trabajo reducidos y orientación del personal para operaciones no clínicas) elaborado por la Asociación Nacional de Centros de Salud Comunitarios (NACHC) el 30 de marzo de 2020. Estos materiales se ofrecen a los centros de salud como muestras generales, ya que indican las formas de organización más adecuadas para el personal que trabaja desde su hogar, los estilos de administración apropiados y las comunicaciones con su organización. This resource is also available in English as the Remote Work Toolkit. More Details...

The Roadmap to Becoming a Data-Driven Organization ll: Aligning your Data Strategy and Strategic Plan (2020). Resource Type: Archived Webinar. Description: This webinar will discuss how to develop an organizational strategy that focuses on data health centers need to achieve their short term and long term goals. Participants will learn how to utilize data to create a strategic plan by creating models that are used to predict, track and optimize health center outcomes. More Details...

The Roadmap to Becoming a Data-Driven Organization l: Understanding the Foundational Elements of Business Intelligence (2020). Resource Type: Archived Webinar. Description: This webinar will discuss the key components of developing an effective business intelligence program. Participants will learn how to retrieve accurate data and analyze it based on strategic goals that impact patient care delivery, health outcomes and business operations. \ More Details...

Esquemas de fraude Alerta de orientación (2020). Resource Type: Publication. Description: A medida que gestionar la COVID-19 se convierte en parte de las operaciones diarias en los centros de salud, aumentará la adquisición de suministros y servicios relacionados con el tratamiento y respuesta del paciente. Esta notificación de alerta tiene como finalidad crear conciencia sobre los posibles sistemas fraudulentos que puedan surgir durante este tiempo, y apoyar a los centros de salud con la información que necesitan conocer para permanecer vigilantes. Las categorías de estafas incluyen, entre otros, el fraude cibernético y de telemercadeo, estafas de productos de alta demanda y precios desorbitados, y fraude perpetrado al simular ser el gobierno u otras organizaciones. Also available in English: Fraud Schemes Guidance Alert More Details...

Telehealth Implications for FQHCs — COVID-19 (2020). Resource Type: Archived Webinar. Description: In this complimentary webinar, we will describe the new telehealth flexibilities in the Appropriations Act and PAL 2020-01, discuss the President's recent national emergency declaration, and explain the broader impact of each on health centers. More Details...

Supply Chain Local Coordination Infographic (English/Spanish) (2020). Resource Type: Publication. Description: This infographic illustrates the process by which to request supplies from government agencies. More Details...

Strategic National Stockpile (SNS) (English/Spanish) (2020). Resource Type: Publication. Description: This document outlines the purpose of the Strategic National Stockpile, how it is controlled and accessed by community health centers and primary care associations, and finally its current status. More Details...

Remote Work Toolkit (English/Spanish) (2020). Resource Type: Publication. Description: This packet could be used in conjunction with “Reduced Workflows and Staffing Guidance for Non- Clinical Operations” COVID-19 Resource Packet issued by NACHC on March 30, 2020. These materials are offered as general samples for health centers as they determine the most appropriate set up for staff working from home, appropriate management styles and communications for their organization. More Details...

Patient Confidentiality & COVID-19 (2020). Resource Type: Archived Webinar. Description: In this complimentary webinar, we will review the permitted uses and disclosures of patient information during emergencies under both HIPAA and Part 2 and discuss the most recent updates from OCR and SAMHSA. We will also provide responses to health center’s most frequently asked questions and suggest best practices to ensure on-going compliance during this challenging period. More Details...

Cashflow Options for Health Centers with more than 500 employees During the Covid‐19 Crisis (2020). Resource Type: Publication. Description: The document begins with a chart summarizing all the programs, and is followed by a full-page overview of each program. More Details...

Oral Health Listening Session Findings — COVID-19 (2020). Resource Type: Publication. Description: NNOHA hosted three oral health listening sessions on health center dental programs' responses to COVID-19. The listening sessions focused on protecting the community and protecting the dental team. The findings of the three listening sessions are provided in this document in addition the webinar recordings. More Details...

Fraud Schemes Guidance Alert (English/Spanish) (2020). Resource Type: Publication. Description: As managing COVID-19 becomes part of the daily operations at health centers, procuring supplies and services related to patient treatment and response will increase. This Alert Notice is meant to bring awareness to potential fraudulent schemes that could arise during this time and assist health centers with the information they need to know to remain vigilant. Categories of scams include, but are not limited to, cyber and telemarketing fraud, high-demand product scams and price gouging, and fraud perpetrated by simulating government or other organizations. More Details...

Success Strategies for Coding and Documentation: Reporting Chronic Disease (2020). Resource Type: Archived Webinar. Description: NACHC offers a free virtual two-part training on accurate Coding and Documentation. This series is designed for clinical providers, utilization/quality review staff, and coders and billers. Participants will learn the essentials of clinical documentation, professional coding, and medical billing processes to minimize errors and denials. This webinar's topics include:Reporting Initiating Visits and Obtaining Patient Consent; Transitional Care Management• Chronic Care Management; Behavioral Health Integration (BHI); Preventive Medicine options in CPT & HCPCS-II; Virtual Communications Services More Details...

Success Strategies for Coding and Documentation: Quality Reporting and Care Management for CHC's (2020). Resource Type: Archived Webinar. Description: NACHC offers a free virtual two-part training on accurate Coding and Documentation. This series is designed for clinical providers, utilization/quality review staff, and coders and billers. Participants will learn the essentials of clinical documentation, professional coding, and medical billing processes to minimize errors and denials. This webinar's topics include: How to report “quality” versus billing; How to respond to the limitations of IT/EHR systems and interoperability standards; The team-based approach to success billing, coding and quality reporting that includes providers, managers, and coders; EDIS measures (combines CPT/HCPCS-II, and ICD-10-CM); Behavioral & Primary Care Integration intent via BHI and Psych CoCM SUD More Details...

Telehealth Essentials (2020). Resource Type: Publication. Description: This brief guide by Mid-Atlantic Telehealth Resource Center discuss the essential aspects of telehealth, from policy to implementation. More Details...

Managing Crisis through Resilient Leadership COVID-19 Resource Packet (English/Spanish) (2020). Resource Type: Publication. Description: Health centers are serving on the frontline, providing critical health care services in communities dealing with the coronavirus and COVID-19. During challenging and stressful times, it is normal for leaders to feel off balance. This resource contains six steps designed to access and be a Resilient Leader during turbulent times. More Details...

Telehealth to Support Primary Care during COVID-19 (2020). Resource Type: Archived Webinar. Description: Sanjeev Arora, MD, discusses how the Project ECHO model is being applied to support primary care providers during this pandemic. Bob Phillips, MD reports on how primary care practitioners are applying emerging telehealth policies and the tough choices practices are making to maintain financial viability with dramatically reduced in-person visits. More Details...

Cashflow and Payroll Options for Health Centers During the Covid-19 Crisis (2020). Resource Type: Publication. Description: This document provides an overview of new programs that health centers –as well as PCAs, HCCNs, and NTTAPs-can tap to cover revenue shortfalls and to help their employees make ends meet during this time. The document begins with a chart summarizing all the programs, and is followed by a full-page overview of each program. More Details...

Telehealth Essentials Checklist Training Event Recording (2020). Resource Type: Archived Webinar. Description: This free live training event was offered by the Mid-Atlantic Teleheath Resource Center on Wednesday March 18 from noon – 1 PM ET. MATRC walked through a checklist of the essentials health centers need to have in mind (and get into place) to get started on implementing telehealth. More Details...

Simulation Exercise: Coronavirus Disease (COVID-19) Training (2020). Resource Type: In Person Training. Description: To support countries’ preparedness effort on the COVID-19 outbreak, WHO`s Department of Health Security and Preparedness has developed a generic COVID-19 tabletop exercise package. The exercise aims to examine and strengthen existing plans, procedures and capabilities to manage an imported case of 2019-nCov and targets the health authorities at the national level. More Details...

Operational considerations for case management of COVID-19 in health facility and community: Interim guidance19March 2020 (2020). Resource Type: Publication. Description: This document is intended for health ministers, health system administrators, and other decision-makers. It is meant to guide the care of COVID-19 patients as the response capacity of health systems is challenged; to ensure that COVID-19 patients can access life-saving treatment, without compromising public health objectives and safety of health workers. More Details...

What Supportive Housing Providers Need to Know about CoronaVirus Disease 2019: Promising Practices highlighted in March 2020 COVID-19 Guidance for working with populations facing homelessness and other vulnerabilities is still relevant 6 and 12 months later. (2020). Resource Type: Publication. Description: The vulnerable populations we serve are most likely to be impacted by COVID-19 based on their histories of homelessness and barriers to care when managing multiple health conditions. CSH has pulled together information from a variety of sources, from the vantage point of supportive housing providers, to help your agency best support your residents, your staff and your community. More Details...

Optimizing Team Resources: Patient/Provider Scheduling and Panel Size (2020). Resource Type: Archived Webinar. Description: Health centers continue to devote significant resources to the transition to a team-based model of primary care delivery. From defining target outcomes to simplifying scheduling templates to aligning panel size, the participant will learn a replicable process for moving forward with each of their primary care teams through what is often a contentious and divisive operational imperative. More Details...

Developing a Community Health Center Capital Project Plan and Budget – Part One (2020). Resource Type: Archived Webinar. Description: We will discuss how to estimate service area demand, workforce needs, and space requirements so you can build a realistic budget. We will also describe how to calculate your debt capacity and measure financial feasibility. More Details...

Infectious Disease Toolkit for CoCs (2020). Resource Type: Publication. Description: Health officials are currently taking steps to prevent the introduction and spread of COVID-19 (“Coronavirus”) into communities across the United States. Housing providers, including organizations that run continuums of care and shelters, as well as the general public, can play an important role in this effort. You have access to many resources on the HUD page, including the Community Planning Development’s Toolkit for Homeless Shelters and Continuum of Care Providers. More Details...

Coronavirus Disease 2019 (COVID-19) (CDC) (2020). Resource Type: Publication. Description: This short document discusses how health center boards are exercising their governance duties related to COVID-19. More Details...

ADA Coronavirus FAQs (2020). Resource Type: Toolkit. Description: The American Dental Association (ADA) recognizes the importance of providing the profession with credible information that will protect both patients and dental health care personnel at a time when information is constantly being updated. We will seek to update this information as we learn more details from the Centers for Disease Control and Prevention (CDC) and other reputable sources. More Details...

HITEQ Highlights: Getting Started with a Social Media Strategy for HIV Prevention and Care (2020). Resource Type: Archived Webinar . Description: Join the HITEQ Center for a webinar on how to develop a social media strategy to improve your health center’s HIV prevention and care outreach. Using the POST (People, Objectives, Strategy, Technology) method, attendees learned how to use social media more efficiently to reach your target audiences. We also reviewed social media platforms including Facebook, Instagram, and Twitter, their uses and differences. Attendees received recommendations for social media management and graphic design tools at the end of the discussion. More Details...

Special COVID-19 Weitzman ECHO Session (2020). Resource Type: Archived Webinar. Description: On Wednesday, March 4, the Weitzman Institute led a special Project ECHO session for clinicians addressing COVID-19. We are making the video recording and slides available free to health centers nationwide. More Details...

Identification of Military Veterans upon Implementation of a Standardized Screening Process in a Federally Qualified Health Center (2019). Resource Type: Publication. Description: The identifcation of veterans receiving care in community-based settings is important and has implications for healthcare delivery and workforce training and development. More Details...

Marketing Toolkit (2020). Resource Type: Toolkit. Description: This Marketing toolkit allows you to assess your organization’s communication strategy and to develop effective marketing goals. More Details...

Primary Care for Underserved Populations: Navigating Policy to Incorporate Occupational Therapy Into Federally Qualified Health Centers (2020). Resource Type: Publication. Description: Occupational therapy services have the potential to help improve the health and functioning of FQHC patients. Using a FQHC serving American Indian/Alaska Native populations as a case example, we describe how occupational therapy is well suited to help meet the needs of medically underserved populations. We then examine options for integrating occupational therapy into this unique primary care setting, discuss related administrative and policy considerations, and propose possible solutions to identified barriers. More Details...

Using Human Resource Metrics (2019). Resource Type: Online Self-Paced Learning Modules. Description: The purpose of this course is to provide examples of Human Resource (Metrics) to help your organization measure the effectiveness and efficiency of your HR policies and help indicate areas that require additional analysis to improve the Employee Life Cycle (ELC). More Details...

Reporting of Community Health Workers in the Uniform Data System (2019). Resource Type: Publication. Description: With Community Health Workers (CHWs) identified as a unique staffing category in the Uniform Data System (UDS) for the first time in 2016, the number of FTEs reported has been much lower than expected (879 FTEs across 1367 grantees). Although in 2017, a slight increase was shown (1,130.36 across 1373 grantees), these figures appear inconsistent with the anecdotal evidence of widespread utilization of CHWs in Health Center settings. These inconsistencies may reflect unclear guidance on how to accurately identify and report the work of CHWs. The goal of this tool is to provide resources that will help Health Centers to: Explore common CHW titles and roles Identify staff performing duties that may align with the CHW profession and should be reported under the CHW line in UDS Assess CHW knowledge, skills, and abilities by using the CHW Core Competencies checklist Review CHW training opportunities Access a list of UDS resources developed by the Health Resources and Services Administration (HRSA) Access a list of CHW clinical integration resources Ultimately, the proper identification, reporting, and training of CHWs is key to increase the accuracy of the national representation of their work. More Details...

Patient Centered Health Home: Digital Story (2016). Resource Type: Video. Description: This digital story is a great resource for use by outreach staff to inform the community about the unique features of a Patient Centered Health Home. Through this video, and through the story of Mr. Mendoza, patients learn what they might experience in a health home before, during, and after a visit.  More Details...

Job Description for Data Team Research Assistant: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Data Team Research Assistant in a well-staffed Health IT department of a health center. Job Description: Reporting to the Project Manager, the Research Assistant assists in the performance of current research studies and projects in the department, in collaboration with the Health Center. More Details...

Increase Access to Care Self-Assessment (2019). Resource Type: Toolkit. Description: Our Migrant Health Program Self-Assessment tool will provide your health center with the framework to assess and document current status of your MSAW program, and to identify gaps and areas of improvement to better reach and serve your MSAW population. More Details...

Implementing Mobile Dental Services in an Elder Care Facility: Promising Practice (2019). Resource Type: Publication. Description: Harbor Health Services in MA identified a need for oral health care for the elderly population in their community. As a result, they implemented a program to offer dental services in an elder care facility in their community. This promising practice describes their program and lessons learned. More Details...

Establishing a Dental Clinic in a Hospital Emergency Department: Promising Practice (2019). Resource Type: Publication. Description: This promising practice follows Community Health Center of Franklin County in Massachushetts. This health center established a dental clinic in a hospital emergency department as an emergency room diversion strategy for patients experiencing dental problems. More Details...

Complex Care Health Settings and Medical-Legal Partnerships (2019). Resource Type: Publication. Description: This fact sheet describes five complex care settings that have integrated medical-legal partnership services into care delivery to tackle SDOH. It also features data on the ways these partnerships have demonstrated initial success in improving both physical and mental health conditions as well as stabilizing income and housing for patients with complex conditions while also curbing costly overuse of health care services by addressing the root causes of patients’ problems. More Details...

Clinician Guides for Farmworker Health and Safety Regulations (2019). Resource Type: Toolkit. Description: MCN and Farmworker Justice offer these guides to assist clinicians in understanding farmworker health and safety regulations. Environmental and occupational health topics includes: EPA’s Federal Insecticide, Fungicide, and Rodenticide Act; EPA’s Food Quality Protection Act; EPA’s Worker Protection Standard More Details...

Bilingual Greetings for Monolingual Staff (2019). Resource Type: Publication. Description: The List of English Greeting Words & Phrases for Monolingual Front Office Staff is a two-page document providing a list of commonly used English greeting words and phrases with Spanish translations and a phonetic pronunciation guide. The list is a product of the Language Access More Details...

Systems Orientation for Clinical Leaders (eLearning) (2019). Resource Type: Online Self-Paced Learning Modules. Description: This eLearning module discusses the importance of systems orientation as part of a clinical leader's core competency development. Real-life examples and case scenarios are used to focus on enhancing a clinical leader's ability to: Utilize both "big picture" and detailed "systems thinking" when analyzing issues and making decisions; Align clinical, tactical operations with the health center's mission, vision, and values; Manage change among the clinical staff as the health center moves into new care models (e.g., Patient Centered Medical Home model); Actively work to integrate Public/Population Health issues with routine delivery of primary care. More Details...

Project Highlight: The Floating Hospital, NY (2019). Resource Type: Publication. Description: This summary describes The Floating Hospital, Inc.’s (TFH) expansion efforts in Long Island City, NY, highlighting the capital project planning, financing, and estimated community impact of a new $7.5 million health center capital facility. More Details...

Center of Excellence for Protected Health Information: FOCUS: PHI is a SAMHSA-funded source for clear and accurate information about patient privacy and confidentiality (2019). Resource Type: Other. Description: Clear and accurate information about confidentiality is important to ensure that patient privacy is protected and that privacy laws are not erroneously interpreted to prevent disclosure of patient information. Individuals living with mental illness or substance use disorders may not seek care without guarantees of confidentiality and privacy protections. Clarifying privacy protections and promoting communication of patient records is critical for improving patients’ access to care and quality of treatment once in care. The Center for Excellence for Protected Health information is supported by SAMHSA and includes key resources around privacy and confidentiality. More Details...

Health Center EHR Transition: Tips for everything from selection to contract negotiation to implementation (2019). Resource Type: Publication. Description: The HITEQ Center has a number of EHR transition tools that may be helpful for health centers that are considering a transition from one EHR to another. This resource brings together all these tools for easy access. More Details...

Medicare FQHC Reimbursement (2019). Resource Type: Publication. Description: The Calendar Year 2019 Physician Fee Schedule Final Rule included two new provisions specific to health centers. Below is a summary of the latest updates for FQHCs. More Details...

Legal Requirements and Issues Concerning Wraparound Payments to FQHCs (2019). Resource Type: Publication. Description: The federal law addressing the Medicaid FQHC PPS contains special provisions regarding payments to FQHCs for services rendered under contract with a Medicaid managed care organization (MCO). In essence, states are required to make payments to FQHCs to cover the difference between amounts paid to the FQHC by a Medicaid managed care organization (MCO) and the FQHC’s PPS rate (if the latter is higher).3 These supplemental payments, which are made directly from the state to the FQHC, are sometimes referred to as “wraparound” payments. This Issue Brief provides an overview of the law relating to wraparound payments to FQHCs, and identifies several current key policy issues relating to FQHCs’ participation in Medicaid managed care. More Details...

Financial and Operational Contingency Planning (English/Spanish) (2019). Resource Type: Publication. Description: n.a. More Details...

2018 FTCA for Volunteers FAQ_Spanish (2018). Resource Type: Publication. Description: n.a. More Details...

ICD-10-CM Official Guidelines for Coding and Reporting: Part II of the Billing, Coding, and Documentation Webinar Series (2019). Resource Type: Archived Webinar. Description: Participants will demonstrate comprehension of documentation rules by performing a high-level analysis of the 2018 “ICD-10-CM Official Guidelines for Coding & Reporting,” which provides the most educational benefit related to diagnosis coding considering its increased importance when trying to tie together the seemingly competing worlds of quality medicine, optimal revenue, and health technology requirements. Sample action items and areas for additional research are given and optimal outcomes are discussed in order to apply the information to your clinical documentation, coding, and billing processes. More Details...

Coding & Documentation: Strategies for Success: Part I of the Billing, Coding, and Documentation Webinar Series (2019). Resource Type: Archived Webinar. Description: Participants will analyze basic coding structure and common issues health center staff face when utilizing Code Sets such as CPT, HCPCS-II, and ICD-10-CM coding and billing and their impact on revenue, facility mission, and quality reporting (i.e. Risk Adjusted Coding, HCCs, UDS, and HEDIS). More Details...

Business Intelligence 101 (2019). Resource Type: Archived Webinar. Description: This webinar will explain what Business Intelligence is and how CHC/PCA/ HCCNs should staff their IT team, explain what fundamental resources are needed, and identify what outcomes these efforts will produce. Operations, Clinical and Information Technology-related staff will learn how to use data, analytics, and technology to communicate in today's healthcare environment. More Details...

Accountable Care Best Practices: Miami Beach Health Center (2019). Resource Type: Publication. Description: Miami Beach Health Center was contractually required to take on full risk and, in the process, had to learn through experience the considerations for full risk contracts and resources required. More Details...

Accountable Care Best Practices: Massachusetts League of Community Health Centers (2018). Resource Type: Publication. Description: The state of Massachusetts implemented Accountable Care Organizations in 2018 to support Medicaid lives. This document explores support at the state-level, team based care, considerations for implementation, and ACO measurements. More Details...

Accountable Care Best Practices: Alliance Chicago (2018). Resource Type: Publication. Description: This document discusses Alliance Chicago's efforts to bring together health centers in a Clinically Integrated Network. Local drivers towards clinical integration are discussed and key prerequisites are examined. More Details...

5 W’s of Business Intelligence (2019). Resource Type: Archived Webinar. Description: How do you know if your health center is ready to participate in a clinically integrated network? Health centers first need to be to assess their strategy, goals, staff, tools, and operational capacity needed for success in a value-based care environment. Next, the health center must identify an approach to value based care that clearly identifies who and how the work will be accomplished along with appropriate business tools to operationalize and measure impact and patient outcomes of those efforts. More Details...

Effective Partnerships Guide: Improving Oral Health for Migrant and Seasonal Head Start Children and their Families (2018). Resource Type: Publication. Description: The purpose of this guide is to create an opportunity for Migrant and Seasonal Head Start (MSHS) programs and health centers to learn more about each other’s programs, share resources, foster new partnerships and strengthen ones already in place. Although the guide focuses primarily on oral health, information about medical health services is included. More Details...

Team as Treatment - Driving Improvement in Diabetes (2019). Resource Type: Archived Webinar. Description: This webinar will share evidence-based models that will provide a framework for health centers to optimize the team in primary care. More Details...

Compliance with 42 CFR Part 2: A Case Study with Community Medical Centers, Inc. (2019). Resource Type: Publication. Description: Health centers are actively expanding the substance use treatment services they offer in the community to address access to care for opioid use disorders, and more broadly to address better screening, referral and timely access to all substance use disorder (SUD) treatment. This case study is an example of how a health center is assessing operations to comply with 42 CFR Part 2, with a particular focus on changes to their health information technology (IT) systems. It includes a 42 CFR Part 2 Regulatory Checklist that health centers may find particularly helpful to review. More Details...

Medicaid FQHC PPS Checklist (2019). Resource Type: Publication. Description: This resource outlines important information regarding the Medicaid FQHC Prospective Payment System. Federal law requires that State Medicaid agencies pay federally-qualified health centers (FQHCs or “health centers”) using a prospective payment system (PPS). This Medicaid FQHC Prospective Payment System Checklist is designed to assist FQHCs and Primary Care Associations (PCAs) in assessing FQHCs’ PPS rates and in pursuing strategies to make the PPS methodology work better. More Details...

Group Visits Fact Sheet (2019). Resource Type: Publication. Description: This resource goes into detail on group visits in Medicare and Medicaid and how payment works. More Details...

Defining an Effective Change in Scope (2019). Resource Type: Publication. Description: This document explains the definition of a Medicaid change in scope and why this process is important for payment and care transformation. More Details...

Emergency Preparedness: Secondary PPE Training (2019). Resource Type: Archived In-Person Training. Description: Lt. Brian Pomodoro, Sr. Program Mgr. of Disaster Response Training for DelValle Institute for Emergency Preparedness- Boston EMS, speaks on PPE donning and doffing. More Details...

Emergency Preparedness: Primary PPE Training: PPE Donning and Doffing Exercise (2019). Resource Type: Archived In-Person Training. Description: Lt. Brian Pomodoro, Sr. Program Mgr. of Disaster Response Training for DelValle Institute for Emergency Preparedness- Boston EMS, speaks on PPE donning and doffing. More Details...

Emergency Preparedness: Personal Protective Equipment: PPE Donning and Doffing Exercise (2019). Resource Type: Archived In-Person Training. Description: Lt. Brian Pomodoro, Sr. Program Mgr. of Disaster Response Training for DelValle Institute for Emergency Preparedness- Boston EMS, speaks on PPE donning and doffing. More Details...

Emergency Preparedness: Panel Discussion Q&A: Emerging Infectious Disease Readiness for Community Health Centers and Ambulatory Care (2019). Resource Type: Archived In-Person Training. Description: Dr. Rick Sacra, Bernadette Thomas, Lt. Brian Pomodoro, Sr., and Sarah Darcy answer questions about emerging infectious disease readiness for community health centers and ambulatory care More Details...

Emergency Preparedness: Infectious Disease Surveillance: Infectious Disease Surveillance in Massachusetts and Beyond (2019). Resource Type: Archived In-Person Training. Description: Larry Madoff, MD, speaks on infectious disease surveillance in Massachusetts and beyond. More Details...

Emergency Preparedness: Infectious Disease Risk: Risk Communication: Infectious Disease (2019). Resource Type: Archived In-Person Training. Description: Sarah Darcy, Media Relations Manager for South Shore Health System, speaks on risk communication and how it relates to infectious disease. More Details...

Emergency Preparedness: Health Center Perspective: Protecting our Workforce and Patients from Emerging Infectious Disease (2019). Resource Type: Archived In-Person Training. Description: Bernadette Thomas, DNP, Chief Operations Officer for Lynn Community Health Center speaks on protecting our workforce and patients from emerging infectious disease More Details...

Emergency Preparedness: Ebola Training & Overview (2019). Resource Type: Archived In-Person Training. Description: Dr. Rick Sacra, ELWA Hospital, speaks on Ebola, its history, treatment and his personal experience contracting the virus. More Details...

Understanding & Advancing the Health Center Role in Local Emergency Response (2018). Resource Type: Archived Webinar. Description: Health centers can play a crucial role in local emergency planning and response efforts. Panelists from across the country will share their experiences in building health care coalitions and other collaborative opportunities to position health centers for a greater impact in preparedness and response. More Details...

Planning for Specific Hazards - Bolstering Health Center Staff Readiness for an Outbreak (2018). Resource Type: Archived Webinar. Description: This webinar explores the value of developing hazard-specific plans, such as for infectious disease outbreaks, as part of an all-hazards approach to emergency preparedness. Panelists share tips for prioritizing hazards and guidance on planning for an outbreak, including how to effectively train staff, test plans, and access helpful resources. More Details...

Emergency Preparedness Conference Recordings (2019). Resource Type: Online Self-Paced Learning Modules. Description: These presentations were given at a one-day conference hosted by the Massachusetts League of Community Health Centers (MassLEAGUE). The conference focused on the realities of primary care and proper infection control for stopping the spread – and fear – of emerging infectious diseases. Topics include epidemiology and disease surveillance, lessons learned from the recent global threat of Ebola, and an interactive session on personal protective equipment. More Details...

Emergency Preparedness Communications: Key Considerations (2019). Resource Type: Archived Webinar. Description: This webinar describes key communication strategies for utilization by health centers before, during and after an emergency and introduce an adaptable template to create an emergency preparedness communications plan. More Details...

The Operational Site Visit: A Fiscal Perspective (n.a.). Resource Type: Archived Webinar. Description: No annotation provided by the authoring organization. More Details...

The Fundamentals of Developing a FQHC APM (2017). Resource Type: Archived Webinar. Description: This webinar provides the basis for developing capitated FQHC APM and some best practices. More Details...

Surviving Severe Weather: Tools to Promote Emergency Preparedness for People Experiencing Homelessness (2014). Resource Type: Toolkit. Description: This is a compendium of informational flyers meant to support trainings for people experiencing homelessness to endure various severe weather events, including hurricanes, floods, extreme heat, etc. More Details...

Successful Practices in Accountable Care: Mountain Family Health Centers (2017). Resource Type: Publication. Description: This document outlines Mountain Family Health Centers' path to accountable care, focusing on their pursuit of value-based model of care. More Details...

Self-Care: Taking Care of Ourselves So We Can Take Care of Others (2017). Resource Type: Publication. Description: This resource offers examples of three innovative approaches that have been successfully implemented by health centers across the country. Each profile includes information on the population assessed, data collection methods, how findings were shared and applied, and lessons learned. Health centers can use this resource to apply proven strategies to the planning and implementation of their own needs assessment. More Details...

Section 2703 Health Homes and Health Centers: Providing Care for Chronic Conditions (2017). Resource Type: Publication. Description: This fact sheet provides an update on health home initiatives and PCMH More Details...

Salaries and Job Satisfaction of Health Center Dental Providers (2013). Resource Type: Publication. Description: This publication provides an analysis of a survey conducted in 2013 on oral health provider salaries, oral health provider satisfaction, and recruitment and retention strategies. More Details...

RM Information Bulletin 7: Considerations for Health Centers Participating in Emergency Management Partnerships (2017). Resource Type: Publication. Description: This information bulletin describes Section 330 Health Center Program policies and requirements related to emergency preparedness and management, identifies legal considerations that a health center must assess when entering a partnership agreement for responding to emergencies, and describes procedures with which a health center must be familiar when adjusting scope of project and adding temporary locations in an emergency as a result of a partnership agreement. More Details...

Providing Culturally and Linguistically Appropriate Care in Emergency Responses: Stories and Lessons Learned from Hurricane Sandy (2005). Resource Type: Publication. Description: This second edition of AAPCHO's emergency preparedness compendium highlights the value and need for sharing best practices that are sensitive to the specific needs of Asian Americans, Native Hawaiians, and Pacific Islanders (AA&NHPIs) in emergency management efforts. More Details...

Promising Practice: Ohio Hills Dental Program Redesign (2017). Resource Type: Publication. Description: Ohio Hills Health Services is a FQHC in Eastern Ohio. In 2014, Ohio Hills underwent a comprehensive evaluation of its dental program. They were given a dental performance improvement plan. This promising practice outlines their dental program redesign and lessons learned. More Details...

Preparing for Value-Based Care: A Guide for Health Centers (2018). Resource Type: Publication. Description: This publication serves as a primer on value-based care for community health centers, specifically as a means of treating chronic diseases. More Details...

Pharmacy/340B Office Hours (2018). Resource Type: Archived Webinar. Description: This webinar provides an opportunity to review the changing 340B landscape. More Details...

Overview of the CMS Emergency Preparedness Rule (2016). Resource Type: Archived Webinar. Description: No annotation provided by the authoring organization. More Details...

Outreach Business Value Webinar: Increase Revenue & Avoid Costs (2016). Resource Type: Archived Webinar. Description: This webinar addresses the role outreach plays in 1) increasing patient revenue and grant funding and 2) leveraging community resources to avoid costs and capture non-clinical revenue. HOP presents how these topics are tied to financial benefits, and which outreach activities can contribute to seeing these benefits at your own organization. The webinar also includes an overview of HOP’s OBV Toolkit, including the return on investment calculators and the OBV frameworks: Dimensions of Outreach Program Integration and Strategic Framework. More Details...

Outreach Business Value Webinar: Clinical Efficiency & Triple Aim (2016). Resource Type: Archived Webinar. Description: This webinar addresses the role outreach plays in 1) improving clinical efficiency and 2) earning payments for payments for triple aim outcomes. HOP presents how these topics are tied to financial benefits, and which outreach activities can contribute to seeing these benefits at your own organization. The webinar also includes an overview of HOP’s OBV Toolkit, including the return on investment calculators and the OBV frameworks: Dimensions of Outreach Program Integration and Strategic Framework. More Details...

Outreach and Value-Based Care (2017). Resource Type: Publication. Description: HOP’s new resource Outreach & Value-Based Care: Impacting Health Care Delivery and Cost through Integrated Community Health Outreach Programs, describes how health centers can use their outreach teams to enhance value under service delivery models such as Patient Centered Medical Homes (PCMH) and Accountable Care Organizations. It offers examples of how outreach programs can enhance revenues from alternative payment models such as shared savings, pay-for-performance, and PCMH supplemental payments. The resource is a complement to HOP’s Outreach Business Value Toolkit. More Details...

Orientation Follow-up Survey (2016). Resource Type: Publication. Description: This follow up survey is given to the employee following the first 2-4 months of employment. This follow up survey is given to the employee following the first 2-4 months of employment. This information is used to inform the supervisor how helpful the orientation was and what, if any, information was missing. It can help improve the new employee orientation for future employees. More Details...

Optimizing Team Resources: Patient/Provider Scheduling and Panel Size (2018). Resource Type: Archived Webinar. Description: Health centers continue to devote significant resources to the transition to a team-based model of primary care delivery. This session goes "back to basics" to take a fresh look at techniques designed to expand capacity, utilizing existing resources within a sustainable structure. From defining target outcomes to simplifying scheduling templates to aligning panel size, participants will learn a replicable process for moving forward with each of their primary care teams through what is often a divisive operational imperative. More Details...

Office Hour: Finance & Reimbursement for Clinical Leaders (2018). Resource Type: Archived Webinar. Description: This Office Hour webinar features subject matter experts who address - and answer participants’ questions about - health center finance and reimbursement as part of a Clinical Leader’s core competency development. The focus is on enhancing the Clinical Leader’s ability to: (1) Fully utilize financial systems and tools to effectively manage ongoing clinical operations; (2) Develop the clinical component of health center grant applications; and (3) Ensure clinical staff awareness of important reimbursement issues and mechanisms. More Details...

Navigating the CMS Emergency Preparedness Rule: A Step-by-Step Guide (2018). Resource Type: Publication. Description: This guide serves to help health centers navigate CMS' requirements. More Details...

Migrant Family Emergencies (2020). Resource Type: Publication. Description: This document contains important questions for all migrant families in emergency preparedness. Emergency situations can be hard to predict, but there are easy steps you can take to be prepared. More Details...

Leveraging Outreach to Support the Patient-Centered Medical Home (2015). Resource Type: Publication. Description: This resource provides concrete strategies for using outreach teams to enhance PCMH recognition and implementation, based on a a review of existing sources and data from interviews with key staff from health centers, health departments, Primary Care Associations, and other technical assistance providers. More Details...

Job Postings: A template for Human Resources and Hiring Managers (2016). Resource Type: Publication. Description: The following resource provides links to organizations that include job postings for Health IT and Quality jobs. This may be helpful to those both seeking employment or simply looking to learn more about the field and the kinds of positions that are available. The following resource provides links to organizations that include job postings for Health IT and Quality jobs. This may be helpful to those both seeking employment or simply looking to learn more about the field and the kinds of positions that are available. Job titles are not standard across the industry so perusing the various job openings will give a sense of the types of functions people perform in the Health IT/Quality area. In addition, employers may post openings on many of these sites. More Details...

Job Description for Senior Programmer/Analyst: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Senior Programmer/Analyst in a well-staffed Health IT department of a health center. Job Description: Under the supervision of the Associate Director of Informatics and Data Services, the Senior Programmer/Analyst provides programming and data management for projects at the Health Center. More Details...

Job Description for Junior Programmer/Analyst: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Junior Programmer/Analyst in a well-staffed Health IT department of a health center. Job Description: Under the supervision of the Associate Director of Informatics and Data Services, the Junior Programmer/Analyst provides programming and data management for projects at the Health Center. More Details...

Job Description for Health IT/QI Project Director: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Project Director in a well-staffed Health IT department of a health center. Job Description: Reporting to the Associate Director of Informatics and Data Services, the Project Director assumes the major responsibility for the operation and implementation of multiple research projects and uses this leadership role to collaborate and develop new research projects. More Details...

Job Description for Health Informatics Specialist: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Health Informatics Specialist in a well-staffed Health IT department of a health center. Job Description: Under the supervision of the Health Informatics Manager, the Health Informatics Specialist provides data management support and statistical analyses for projects conducted at the Health Center. More Details...

Job Description for Health Informatics Manager: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Health Informatics Manager in a well-staffed Health IT department of a health center. Job Description: Under the supervision of the Associate Director of Informatics and Data Services, the Health Informatics Manager provides programming and data management support for projects at the Health Center. More Details...

Job Description for Data Management Assistant: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Data Management Assistant in a well-staffed Health IT department of a health center. Job Description: Reporting to the Health Informatics Specialist, assists in managing data for current projects in the department, in collaboration with the Health Center. More Details...

Job Description for Clinical Data Specialist: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Clinical Data Specialist in a well-staffed Health IT department of a health center. Job Description: Under the supervision of the Health Informatics Manager, the Clinical Data Specialist provides data management support and statistical analyses for research studies and evaluations conducted in the Health Center. More Details...

Job Description for Clinical Data Project Manager: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Clinical Data Project Manager in a well-staffed Health IT department of a health center. Job Description: Reporting to the Manager of Health Informatics, the Clinical Data Project Manager assumes the major responsibility for the operation and implementation of multiple clinical data projects and uses this leadership role to collaborate with others and develop new projects. More Details...

Job Description for Clinical Applications Support Specialist: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Clinical Applications Support Specialist in a well-staffed Health IT department of a health center. Job Description: Reporting to the Clinical Applications Manager, the Fenway Health Clinical Applications Support Specialist (1) assists with CPS related activities and (2) coordinates and collaborates with other departments on CPS-related projects. The Support Specialist’s main goal is to ensure that both CPS and its third party software integrations remain maximally functional and secure. More Details...

Job Description for Clinical Applications Manager: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Clinical Applications Manager in a well-staffed Health IT department of a health center. Job Description: Reporting to the Associate Director for Health Informatics and Data Services, the CPS analyst (1) plans all CPS related activities and (2) coordinates and collaborates with other departments on CPS-related projects. The CPS Analyst’s main goal is to ensure that both CPS and its third party software integrations remain maximally functional and secure. More Details...

Job Description for Associate Director of Informatics and Data Services: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for an Associate Director of Informatics and Data Services in a well-staffed Health IT department of a health center. Job Description: Under the supervision of the Administrative Director of TFI, the Associate Director for Informatics and Data Services is responsible for the overall direction and daily management of the Data Center and Informatics team. He/She has responsibility for the development and maintenance of databases related to research projects in TFI. He/She supervises the collection, standardization and reporting of all data for program and service development, strategic planning and continuous quality improvement for Fenway Health clinical operations. More Details...

Integrating Team-Based Care to Improve Clinical Outcomes (2018). Resource Type: Publication. Description: This publication serves as a primer on care team formation for community health centers, specifically as a means of treating chronic diseases. More Details...

Integrating Homeless Service Providers and Clients in Disaster Preparedness, Response, and Recovery: Issue Brief (2014). Resource Type: Publication. Description: This issue brief outlines strategies to integrate people experiencing homelessness into disaster preparedness and response, examines homeless individuals’ and service providers’ awareness and perception of targeted preparedness efforts, and offers recommendations for other communities looking to improve disaster assistance for people experiencing homelessness. More Details...

Implementing your sliding fee policy (2017). Resource Type: Archived Webinar. Description: This session will review the requirements and different methodologies in operationalizing a sliding fee program. More Details...

Hurricane Recovery Resources for Health Centers (2017). Resource Type: Publication. Description: These resources assist health centers in obtaining Federal Emergency Management Agency (FEMA) funding for damaged or destroyed facilities. More Details...

Health IT Staff Resume Screening Tool: A template for Human Resources and Hiring Managers (2016). Resource Type: Publication. Description: This is a list of key words and phrases that can be used to pre-screen resumes for HIT/QI jobs to help quickly identify candidates for an additional screen. More Details...

Health IT Staff Recruitment Strategies: A template for Human Resources and Hiring Managers (2016). Resource Type: Publication. Description: This resource provides ideas about the latest recruiting tips used by community health centers as well as leading organizations from other industries. Review the strategies and identify ones that could work in your organization.  Adapt them as necessary to fit your particular needs and resources. This resource provides ideas about the latest recruiting tips used by community health centers as well as leading organizations from other industries. Review the strategies and identify ones that could work in your organization.  Adapt them as necessary to fit your particular needs and resources. More Details...

Health Centers and Coordinated Entry: How and Why Health Centers Can Benefit When They Engage with Local Homeless Systems (2017). Resource Type: Publication. Description: Coordinated Entry is just one of many federal housing policies that greatly impact the work of health centers. This series translates federal housing policies to help health centers understand the impact and how to coordinate and adapt programming to create the most beneficial outcomes for clients. More Details...

HCH Costing Tool (2016). Resource Type: Toolkit. Description: Health Care for the Homeless (HCH) providers are uniquely challenged to effectively address the health care needs of individuals who face extraordinary hurdles to managing their care. This is complicated by the difficulty of determining the impact of individual programs and services, planning the best use of limited resources, and presenting a compelling, data-driven argument to potential funders. The HCH Costing Tool was created by economists and researchers Donald Shepard and Cynthia Tschampl at Brandeis University to address this issue and help HCH grantees conduct a cost-benefit analysis of existing and potential programs. More Details...

Federal Housing Assistance in the Event of a Disaster: An Emergency Preparedness Resource (Spanish) (2018). Resource Type: Publication. Description: Information about available housing assistance after a major disaster. More Details...

Federal Housing Assistance in the Event of a Disaster: An Emergency Preparedness Resource (Haitian Creole) (2018). Resource Type: Publication. Description: Information about available housing assistance after a major disaster. More Details...

Federal Food Assistance in the Event of a Disaster: An Emergency Preparedness Resource (English) (2018). Resource Type: Publication. Description: Information about available food assistance after a major disaster. More Details...

Federal Food Assistance in the Event of a Disaster: An Emergency Preparedness Resource (Spanish) (2018). Resource Type: Publication. Description: Information about available food assistance after a major disaster. More Details...

Federal Food Assistance in the Event of a Disaster: An Emergency Preparedness Resource (Haitian Creole) (2018). Resource Type: Publication. Description: Information about available food assistance after a major disaster. More Details...

Enabling Services at Community Health Centers (2010). Resource Type: Publication. Description: This report introduces the important role enabling services (ES) play in the delivery of high quality care for medically underserved Asian Americans, Native Hawaiians, and Pacific Islanders (AA&NHPIs). It details the high utilization of such services and the impact they have on patients' health outcomes. It concludes with recommendations for establishing a nationally recognized standard for ES data collection and utilization, integrating ES into the Patient-Centered Medical Home (PCMH) model, and funding to sustain and ensure quality services. More Details...

Emergency Preparedness, Response, and Recovery: After the Storm: Lessons Learned on Worker Health & Safety during Storm Disaster Cleanup (2016). Resource Type: Publication. Description: Recent events have highlighted the importance of planning and preparing for the continuity of health care services in the event of emergency or disaster. Following disaster, a thorough emergency response allows health centers to shifts gears to address the longer-term health consequences of disaster. Providing health care services to underserved populations, like agricultural workers, poses a host of challenges to service providers under the best of circumstances, including isolated rural work and home locations, group housing, substandard housing, mobility, limited English proficiency, cultural factors, transportation, documentation status, and poverty. The significance of these factors is undoubtedly magnified under emergency circumstances. More Details...

Dental Forms Library (n.a.). Resource Type: Publication. Description: The NNOHA Dental Forms Library is a collect of documents from health center dental programs. Some content includes consent form examples, dental practice policies and procedures, and human resource forms. More Details...

Dashboard Collaborative Pilot Change Package (2017). Resource Type: Publication. Description: NNOHA launched the Dashboard Quality Improvement Learning Collaborative to enhance the quality of oral health services in health center dental programs. The health centers in this learning collaborative utilizes the Health Center Dental Dashboard measures. This change package shares the ideas and promising practices tested to improve on these dashboard measures. More Details...

Cultural Transformation: Implementing a System-Wide Culture for Patient and Staff Engagement (2017). Resource Type: Archived Webinar. Description: This webinar outlines a system transformation process undertaken by one health center to embrace and care for its patients and staff while delivering on its mission and bottom line. Hear how Adelante Healthcare has implemented a system that honors its health center legacy while adapting and growing to meet today’s needs and challenges for high productivity, effective outcomes, and reduced costs. The results: a cultural transformation yielding improvement in patient experience (CAHPS), staff feedback, and organizational growth. More Details...

Creating a Place for Care: Fostering Alignment and Eliminating Barriers in the Patient-Centered Medical Home (2016). Resource Type: Publication. Description: This resource is designed to assist health centers in the facility design process to ensure that their physical space is aligned with their process of care and the unique needs and preferences of the patients they serve. More Details...

Creating a Facility that Supports the Patient-Centered Medical Home (2011). Resource Type: Publication. Description: This publication provides tips and tools to support the Patient-Centered Medical Home (PCMH) model of care in both existing and new health center facilities. It educates health center staff on the principles of PCMH and provides resources for implementation. More Details...

Contracting for Dental Services In Health Centers: Implementation Strategies (2017). Resource Type: Publication. Description: Health centers may contract for dental services as a way to increase access to care. NNOHA conducted interviews with health centers that are sustainably contracting for dental services. This publication shares those promising practices. More Details...

Contracting for Dental Services In Health Centers: A Checklist for Planning (2017). Resource Type: Publication. Description: Contracting for dental services is one service delivery method that may be used to provide and/or increase access to dental care for health center service area populations. This checklist will assist health centers in determining if contracting is an appropriate strategy for them. More Details...

Coffee Break Webinar: Outreach Business Value Toolkit (2015). Resource Type: Archived Webinar. Description: Health Outreach Partners presents “Introduction to the Outreach Business Value Toolkit.” HOP’s Outreach Business Value (OBV) Toolkit is a unique way to demonstrate the financial benefits of a well integrated health outreach program. Join us for this Coffee Break Webinar to get a brief overview of the OBV project, including the two key frameworks that make up part of the OBV toolkit. More Details...

Coding and Documentation Improvement Series (2018). Resource Type: Archived Webinar. Description: Part 1: Coding and Documentation Improvement Accurate coding and documentation is a vital component of a health centers financial viability and overall success. In this two-part webinar series industry expert, Shellie Sulzberger LPN, CPC, ICDCT-CM, Co-Founder of Coding and Compliance Initiatives, Inc. will compare the current model versus the future model of outlining patient risk and conduct an interactive Q&A in part-two. This training will address the basic coding structure and common issues that impact coding. Attendees will learn why clinical documentation is critical from the compliance, reimbursement, and patient care perspectives Part 2: Coding and Documentation Questions and Answers Do you have specific questions about coding and documentation? Does your health center have new staff in the billing and collections department? Do you need a refresher on your process? Now is your opportunity to ask Shellie Sulzberger, LPN, CPC, ICDCT-CM, Co-Founder of Coding and Compliance Initiatives, Inc. Shellie works with a number of community health centers and is recognized for her extensive knowledge of documentation and coding guidelines. During this one hour webinar, Shellie will be review and provide answers to the Frequently Asked Questions (FAQs) submitted following the May 9 webinar “Coding and Documentation: Recommendations for Outlining Patient Risk.” Follow this link to anonymously submit your questions in advance to be answered during the webinar. We will also allow limited time for participants to submit new questions More Details...

Clinician's Guide to the Federal Insecticide, Fungicide, and Rodenticide Act (FIFRA) and the Food Quality Protection Act (FQPA) (2016). Resource Type: Publication. Description: This publication provides an overview of the Federal Instecticide and Fungicide Act (FIFRA) and the Food Quality Protection Act (FQPA), federal policies that regulate the use and sale of pesticides. More Details...

Clinician's Guide to OSHA's Field Sanitation Standard (2016). Resource Type: Publication. Description: This publication provides an overview of OSHA's Field Sanitation Standard. More Details...

Catalog of Community Health Needs Assessment Tools and Resources (2015). Resource Type: Publication. Description: No annotation provided by the authoring organization. More Details...

Building Resources to Support Civil Legal Aid Access in HRSA-Funded Health Centers (2016). Resource Type: Publication. Description: This issue brief describes how health centers used supplemental funding to anchor MLP services as part of enabling services activities. It shares the experiences of health centers from Hawai’i to New Hampshire that received expanded services awards from HRSA and used them for legal-related enabling services, and extrapolates lessons for other health centers about the impact of collaborations between health centers and civil legal aid services and how to leverage funding opportunities for fostering medical-legal partnerships. More Details...

Advancing Health Care Through Care Coordination (2017). Resource Type: Archived Webinar. Description: Care coordination emphasizes collaboration between providers to increase quality of care and ultimately improve patient outcomes. In addition, this model can help reduce the overall cost of care by reducing medication errors, repetitive tests, and prevent hospital admissions. During this webinar, panelists share information about their care coordination efforts and offer important considerations for health centers hoping to start, improve, or expand care coordination programs. More Details...

A User’s Guide for Implementation of Interprofessional Oral Health Core Clinical Competencies: Results of a Pilot Project: Integration of Oral Health and Primary Care Practice (2015). Resource Type: Publication. Description: This user's guide provides strategies for health centers to implement the oral health core clinical competencies for integration of oral health and primary care practice. The guide includes promising practices from health centers that piloted the implementation fo the core clinical competencies. More Details...

42 CFR Part 2 Final Rule and Health Center Compliance: A HITEQ Webinar in collaboration with the California Primary Care Association (CPCA) (2017). Resource Type: Publication. Description: This presentation explored the history and recent changes of 42 CFR Part 2, review common definitions, and how the changes may affect integrated medication-assisted treatment (MAT) and Screening, Brief Intervention, and Referral to Treatment (SBIRT) programs, and discussion on LifeLong Medical Care’s experience. More Details...

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This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,375,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.