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Introduction. Use this page to quickly find all resources from the Clearinghouse database on Operations.

Background. Operations resources contain information for health centers concerning administrative policies, compliance, emergency management, governance, human resources, and patient-centered medical home.

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Results for: Topic Area = Operations

Displaying records 1 through 50 of 379.

Population Health Management Task Force National Learning Series 2024 (2024). Resource Type: Archived Webinar. Description: This national learning series, sponsored by HRSA, takes a deeper dive into issues related to HIV, Diabetes, and Chronic comorbid disease management, which all impact population health management. More Details...

Quick Guide: Scope of Project Considerations for Aspiring Health Centers (2024). Resource Type: Publication. Description: This guide provides aspiring health center leaders with an overview of key considerations, tools, and strategies for ensuring your organization has the systems in place to carry out HRSA’s complete Scope of Project. More Details...

CHWs: The Key Players in Heat Stress Management Strategies Among MSAWs (2024). Resource Type: Publication. Description: As global temperatures rise, Migrant Seasonal Agricultural Workers (MSAWs) are increasingly at risk for heat-stress health issues due to their work conditions. Proactively involving Community Health Workers (CHWs), Federally Qualified Health Centers (FQHCs), and local communities can raise awareness and provide essential support to mitigate these risks. By collaborating on education, emergency preparedness, and advocacy, stakeholders can take a strategic approach to improve conditions and health outcomes for MSAWs facing the impacts of climate change. More Details...

CHWs Supporting MSAWs' Health Across Life's Seasons (2024). Resource Type: Publication. Description: Community Health Workers (CHWs) are essential frontline public health workers with deep cultural understanding and adaptable skills. They play a crucial role in supporting Migrant Seasonal Agricultural Workers (MSAWs), who face unique challenges due to their transient work and diverse backgrounds. CHWs provide vital services such as healthcare access, language interpretation, legal guidance, and culturally appropriate support, ensuring MSAWs receive comprehensive care across different locations and life stages. This integrated approach supports positive health outcomes and addresses systemic barriers through community-driven initiatives. More Details...

2025 NAP Grant Opportunity Available: The HCH Helpdesk Blog (2024). Resource Type: Publication. Description: In light of the Health Resources and Services Administration’s (HRSA) long anticipated release of the 2025 New Access Point (NAP) grant opportunity, this post will review the Health Center Program, HCH designation, and the National Health Care for the Homeless Council's technical assistance offerings building off a previous HCH Helpdesk blog post and publication "So You Want to Start a Health Care for the Homeless Program." More Details...

MLP Townhall: Interactive Forum on MLP Planning, Implementation, and Practice: Health Center MLP Planning, Implementation & Practice (PIP) Webinar Series (2024). Resource Type: Archived Webinar. Description: This engaging open forum is designed to foster collaborative discussions and knowledge-sharing within the broader MLP community, offering a platform to delve into the intricacies of planning, implementing, and practicing MLP. More Details...

Health Center 2030: 5 Critical Skills for Leading the Digital Transformation (2024). Resource Type: Archived Webinar. Description: This webinar discusses 5 critical skills that will enable health centers to address current and emerging challenges. More Details...

Net Zero Health Centers: How Solar Microgrids Help Cut Costs and Build Climate Resistance (2024). Resource Type: Publication. Description: This case study delves into the pioneering journeys that four distinct health centers have embarked on to achieve renewable energy production. This is part of the overall, high-level goal of eventually reaching Net Zero - where the amount of energy used is equal to the amount of renewable energy created. More Details...

Addressing Rural Health Inequities through Medical-Legal Partnership: MLP Spotlight featuring McKinney Medical Center & Georgia Legal Services Program: MLP Spotlight 2 (2024). Resource Type: Publication. Description: New MLP Spotlight explores how McKinney Medical Center and Georgia Legal Services Program have aligned their missions to tackle persistent rural health inequities and justice gaps More Details...

Serving Farmworker Patients Who Speak Indigenous Languages (2024). Resource Type: Publication. Description: This resource, co-created with Rural Women's Health Project and Language Access Florida, shares best practices for health center outreach staff and clinicians who are serving Indigenous-Speaking farmworkers. The recommendations come directly from Indigenous farmworkers. It is available in English and Spanish. More Details...

Ditch the Pitch: Building Effective Messaging for Different Medical-Legal Partnership Audiences: Health Center MLP Planning, Implementation & Practice (PIP) Webinar Series (2024). Resource Type: Archived Webinar. Description: Learn how to unpack different health center MLP audiences and effectively communicate the benefits of MLP to each in ways that will matter to them. More Details...

Fostering Sustainability through Performance Measurement in Health Center Medical-Legal Partnerships: Insights from a Diverse Learning Collaborative (2024). Resource Type: Publication. Description: This issue brief authored by James Teufel, MPH, PhD highlights the crucial role of sustainability in clinical settings, focusing on medical-legal partnerships (MLPs) within health centers. Based on insights from a learning collaborative hosted by the National Center for Medical-Legal Partnership (NCMLP) and supported by the U.S. Health Resources & Services Administration (HRSA), we present performance measures across eight dimensions to assess MLP sustainability. More Details...

Emergency Management: Sharing Best Practices and Listening Session (2024). Resource Type: Archived Webinar. Description: This webinar provides firsthand experiences and best practices in health center emergency management, while facilitating a listening session for health center staff to share their experiences, challenges, and successes in planning for, responding to, and recovering from emergencies and disasters. More Details...

Resource: Health Center Stories: San Ysidro Health, CA (2024). Resource Type: Publication. Description: The inclusion of a dedicated Program of All-Inclusive Care for the Elderly (PACE) facility within San Ysidro Health's Kimball-Highland project addresses the complex needs of seniors and enables them to live independently while accessing the comprehensive care they require. PACE programs can also be very financially sustainable, generating revenue that supports the broader mission of health centers while providing essential care to seniors. To learn more about the Kimball-Highland project and the benefits of PACE programs, please read the full case study here. More Details...

MLPs in EMR, the Next Frontier: One System's Success: Health Center MLP Planning, Implementation & Practice (PIP) Webinar Series (2024). Resource Type: Archived Webinar. Description: Successful integration of legal services into workflows and systems, focusing on an Epic integration within a large MLP framework More Details...

Exploring Health Center vs. Hospital-Based MLPs – Insights from Georgia Legal Services Program (2024). Resource Type: Archived Webinar. Description: Explore the intricacies of Health Center and Hospital-based MLP models, featuring insights from the Georgia Legal Services Program (GLSP). More Details...

Environmental Preparedness for Health Centers: HITEQ On the Horizon (2024). Resource Type: Archived Webinar. Description: Climate change-induced weather events such as heat waves, poor air quality, and flooding are increasing in frequency and intensity. Health centers are challenged to maintain their own health IT and operations, ensuring continuity of care for their patients, particularly individuals who are more likely to be impacted by climate change-related disasters. More Details...

Emergency Preparedness Compliance = Disaster Resilience (2024). Resource Type: Archived Webinar. Description: This webinar reviews essential emergency preparedness concepts for Health Centers, provides an overview of emergency preparedness requirements for FQHCs and explores ways to build emergency preparedness compliance and Survey Preparation. More Details...

Transportation is a Health Equity Issue Factsheet (2024). Resource Type: Publication. Description: Health Outreach Partners proudly presents a new resource on Transportation and Health Equity. Our newly developed factsheet investigates how transportation impacts access to care and other social determinants of health, analyzes unmet needs & gaps in laws or policies affecting access to transportation, uncovers the structural factors predisposing underserved populations to reduced access to transportation and provides recommendations to health centers on addressing patient transportation inequities and barriers. More Details...

Advancing Equity: Community Health Workers' Role in Enhancing Breast Cancer Screenings and Linkage to Care (2024). Resource Type: Archived Webinar. Description: Join NNCC to explore breast cancer disparities & their impact on different communities. Discover the crucial role of Community Health Workers (CHWs) in bridging gaps & facilitating screenings & care. Learn practical strategies & best practices to implement CHW programs effectively within your practice. Additionally, find out how engaging community partnerships & collaborations can lead to holistic care solutions. Attending gives you valuable insights, actionable strategies, & real-world advice to enhance your approach to breast cancer screenings & care in your health center. More Details...

How to Develop a Strong Memorandum of Agreement for a Medical-Legal Partnership: Health Center MLP Planning, Implementation & Practice (PIP) Webinar Series (2024). Resource Type: Archived Webinar. Description: A guide to the development and maintenance of effective memorandum of agreements for Health Center MLPs. More Details...

Foundational Strategies for Emergency Preparedness within Health Centers Webinar (2024). Resource Type: Archived Webinar. Description: This webinar explores key strategies for emergency preparedness and addressing environmental impacts on health within health centers. Expert faculty will guide participants in understanding the purpose of implementing an emergency preparedness plan and provide foundational knowledge on best practices for preparing for emergencies and environmental impacts on health. Participants will leave with increased confidence in beginning the development of an Emergency Preparedness Committee and Plan, ensuring patient safety during natural or man-made disruptions. More Details...

Clinical Quality Measures 101: Assessing Data Alignment: Virtual Learning Collaborative (2024). Resource Type: Archived Webinar. Description: In this session, we discussed how data alignment can help your progress on clinical quality measures. We focused on tying the CQM requirements and specifications to clinical practice through quality improvement efforts. More Details...

Medical-Legal Partnership as a Community Health Strategy to Improve Maternal Health Access and Outcomes Learning Collaborative: Session 1: Leveraging Clinical and Non-Clinical Data to Understand the Social Risk Factors (2024). Resource Type: Archived Webinar. Description: These Learning Collaborative sessions are designed to empower participants to develop a deeper understanding of how the social determinants of health impact maternal health. Participants will learn how to use the Medical-Legal Partnership as a way to improve maternal and child health outcomes for health center patients and their communities. Over four informative sessions, this Learning Collaborative will provide T/TA to health center staff to develop strategies and action plans for aligning MLP activities with potential policy and population health approaches. We encourage health centers that work with multiple special populations, including pregnant women and children, to share their insights and strategies that can be adapted to communities’ unique needs. More Details...

How are we going to pay for it? Developing a Budget and Identifying Funding for my Health Center’s Medical-Legal Partnership: Health Center MLP Planning, Implementation & Practice (PIP) Webinar Series-Part 1, Conversation 4 (2024). Resource Type: Archived Webinar. Description: Another installment of the Health Center Medical-Legal Partnership (MLP) Planning, Implementation, and Practice (PIP) webinar series, explored the burning question: “How are we going to pay for it?”. It will help participants answer that question by learning how to develop a comprehensive budget and identify sources of funding for their MLP. More Details...

Solar Powered Healthcare: Resilience and Cost-Savings (2024). Resource Type: Archived Webinar. Description: Learn why health centers are choosing solar power with battery backup as an affordable solution for both emergency and year-round use. Along with our CHARGE partners, the National Association of Community Health Centers and Collective Energy, we review how a solar+battery microgrid works and explore the cost-benefit analysis, new and proposed rules and rebates, the various incentives and initiatives, and financing options. We also share examples of health centers' experiences in choosing this affordable option. More Details...

Improving Patient Safety in Health Centers Using Technology-Driven PDSA Methods Learning Collaborative: Session 4: Office Hours (2024). Resource Type: Archived Webinar. Description: I this Learning Collaborative, speakers will provide examples of ensuring Plan-Do-Study-Act (PDSA) cycles have staff accountable and responsible for the PDSAs. Also, the session speakers will explain how teams can use technology to capture patient safety data for PDSAs. The participants will share their progress, challenges, and best practices during the learning collaborative sessions. More Details...

Staffing the Legal Services of an MLP – Should We Directly Hire a Lawyer or Contract with Another Organization?: Health Center MLP Planning, Implementation & Practice (PIP) Webinar Series-Part 1, Conversation 3 (2024). Resource Type: Archived Webinar. Description: The third part of this webinar series to learn how a health center can seamlessly integrate legal services providers. We have explored various approaches to staffing the legal services of an MLP, such as building it as a direct service, contracting with a community-based legal services organization, or using a hybrid of the two models. More Details...

Health Center Partnerships to Support Nutrition and Physical Activity for Children and Adolescents (2024). Resource Type: Archived Webinar. Description: Early experiences and choices have a profound impact on lifelong health. It is crucial to cultivate healthy habits during childhood and adolescence in order to maintain a healthy lifestyle, promote physical and cognitive development, enhance resilience, and reduce the risk of chronic diseases. However, children and adolescents often encounter obstacles in managing their health and lifestyle choices due to environmental factors, educational and social influences, and limited autonomy. NNCC introduced and discussed tools and resources for health care professionals/CHWs working in health center settings and the community. More Details...

Learning Collaborative: Improving Patient Safety in Health Centers Using Technology-Driven PDSA Methods: Session 3: Tools for Implementing the Path to Improving Patient Safety (2024). Resource Type: Archived Webinar. Description: The purpose of this third session of the Learning Collaborative is to enhance health center staff proficiency in employing technology-driven Plan-Do-Study-Act (PDSA) cycles to implement patient safety improvements systematically and efficiently. More Details...

Advancing Equity: Community Health Workers' Role in Enhancing Breast Cancer Screenings and Linkage to Care (2024). Resource Type: Archived Webinar. Description: This webinar explored breast cancer disparities and their impact on different communities. Health centers play a critical role in providing comprehensive care, especially in tackling disparities in breast cancer screenings and care among underserved communities. Viewers will discover how Community Health Workers (CHWs) can bridge gaps and facilitate screenings and care. Learn practical strategies and best practices to implement CHW programs within your practice effectively. More Details...

Health Center Safety and Man-Made Threats Resource Packet: Targeted Resources on Health Center Security, Population-Specific Safety Topics, and Cybersecurity (2024). Resource Type: Publication. Description: This BPHCurates packet provides resources describing mitigation, preparedness, response, and recovery strategies for navigating man-made threats directed towards health centers, their staff, and patients. The man-made threats included in this packet are specifically related to health center security, population-specific safety concerns, and cybersecurity. More Details...

2024 Coding & Documentation Webinar Series, Part 2: ICD-11 Readiness, HCC Risk Adjustment, & SDOH Coding Webinar (2024). Resource Type: Archived Webinar . Description: This webinar reviews the definitions, documentation, and coding requirements for reporting both Hierarchical Condition Categories (HCC) and Social Determinants of Health (SDOH) to support accurate coding capture for reporting on CHC claims now and in the future. More Details...

2024 Coding and Documentation Webinar Series, Part 1 (2024). Resource Type: Archived Webinar. Description: In this webinar session, we will review opportunities for Community Health Centers to improve their clinical documentation, professional coding, and medical billing, focusing on the unique CMS rules and regulations we face when reporting our valuable health services to various insurance entities. More Details...

Health Center Emergency Preparedness for Survivors of IPV + Exploitation: Multidisciplinary Collaborations to Address Legal Needs: MLP in Action Webinar Series (2024). Resource Type: Archived Webinar. Description: This webinar will help the audience increase their understanding of the types of legal issues patients encounter during individual and larger emergencies, become more comfortable and confident with screening patients for legal needs, and feel more equipped to share information on domestic violence resources. Attention will be placed on community-based collaborative models that facilitate coordinated care and better outcomes for survivors and their communities. More Details...

Learning Collaborative: Introduction to Improving Patient Safety: Session 4: Using Peer Review and Competency Assessments to Improve Patient Safety (2024). Resource Type: Archived Webinar. Description: The Renaye James Healthcare Advisors’ Learning Collaborative will cover various aspects of safe patient care, including safety measure/metric identification, data collection, leadership commitment, facility requirements, regulatory requirements, external collaborations, and governance involvement. The content will reinforce how focusing on patient safety by all departments and staff positively impacts patients and the organization. Participants will identify a hypothetical patient safety event that could occur at their health center and will be asked to draft a plan for investigation and response. More Details...

What staff do we need to meet the need(s) we identified and accomplish our goals?: Health Center MLP Planning, Implementation & Practice (PIP) Webinar Series-Part 1, Conversation 2 (2024). Resource Type: Archived Webinar. Description: In this second session of the webinar series, we explored the full range of professionals, from lawyers to community health workers, that contribute to the work of a successful and sustainable MLP. Also learn how to develop a comprehensive MLP staffing plan to improve your health care delivery model. More Details...

Assessing for Diversity, Equity and Inclusion: The Inclusion Scorecard for Population Health- a Coffee Break Webinar (2023). Resource Type: Archived Webinar. Description: In this Coffee Break webinar we introduce one of our newest resources: the Inclusion Scorecard for Population Health. As more health systems adopt new reimbursement models and strive for value-based care, a significant paradigm shift in healthcare must take place. The Scorecard plays an integral role in a site's effort to achieve the Quadruple Aim: better care, better patient experience, lowered costs and improved provider experience. Healthcare is no longer solely about what happens inside a facility-health outcomes are inextricably linked to the social drivers of health, culturally effective care, patient engagement and community resiliency. More Details...

An Introduction to Health Center Needs Assessment (2023). Resource Type: eLearning. Description: This course provides an overview of the importance of conducting your health center needs assessment. Lessons cover leveraging your needs assessment to informs your Scope of Project, financing and funding decisions, and strategic partnerships; HRSA requirements related to needs assessments; tools, methodologies, and data sources; how to leverage your needs assessment for strategic planning and decision-making; and DEI Considerations. More Details...

Learning Collaborative: Introduction to Improving Patient Safety: Session 2: Promoting Patient Safety through Patient Centered Care (2023). Resource Type: Archived Webinar. Description: The Renaye James Healthcare Advisors’ Learning Collaborative will cover various aspects of safe patient care, including safety measure/metric identification, data collection, leadership commitment, facility requirements, regulatory requirements, external collaborations, and governance involvement. Federal, state, local regulations, and accrediting organizations require the delivery of safe medical care for patients, staff, and visitors. The content will reinforce how focusing on patient safety by all departments and staff positively impacts patients and the organization. Participants will identify a hypothetical patient safety event that could occur at their health center and will be asked to draft a plan for investigation and response. More Details...

MLP Spotlight - CrescentCare: An MLP for the Community (2023). Resource Type: Publication. Description: The purpose of each Health Center MLP Spotlight is to share information in an accessible and relatable format. Each spotlight is an article featuring a Health Center MLP that exemplifies best practices, innovations, evidence, growth, opportunities, emerging issues, and/or impact on enhancing patient access to care and improving health outcomes through an integrated comprehensive primary care environment. More Details...

Learning Collaborative: Introduction to Improving Patient Safety: Session 1: Introduction to Improving Patient Safety (2023). Resource Type: Archived Webinar. Description: The Renaye James Healthcare Advisors’ Learning Collaborative will cover various aspects of safe patient care, including safety measure/metric identification, data collection, leadership commitment, facility requirements, regulatory requirements, external collaborations, and governance involvement. These sessions will also illustrate how the Board of Directors promotes a culture that prioritizes safety and includes safety metrics in its strategic oversight. The content will reinforce how focusing on patient safety by all departments and staff positively impacts patients and the organization. Participants will identify a hypothetical patient safety event that could occur at their health center and will be asked to draft a plan for investigation and response. More Details...

Preparedness for Emergencies and Environmental Impacts on Health of Public Housing Residents - Webinar Series: Session 2 (2023). Resource Type: Online Self-Paced Learning Modules. Description: The health community recognizes the climate crisis as an existential threat to humanity and human health, requiring immediate and effective action across all sectors. Health centers are the first point of contact intended to provide comprehensive and coordinated health services and contribute to both climate change adaptation and mitigation via preventive health measures and integrated health services. This webinar series, presented by NNCC and NCHPH, will explore health hazard exposures and their impacts on the health of vulnerable populations. They will identify adaptation strategies to counteract the effects of climate change on high-risk populations. More Details...

Preparedness for Emergencies and Environmental Impacts on Health of Public Housing Residents - Webinar Series: Session 1 (2023). Resource Type: Online Self-Paced Learning Modules. Description: The health community recognizes the climate crisis as an existential threat to humanity and human health, requiring immediate and effective action across all sectors. Health centers are the first point of contact intended to provide comprehensive and coordinated health services and contribute to both climate change adaptation and mitigation via preventive health measures and integrated health services. This webinar series, presented by NNCC and NCHPH, will explore health hazard exposures and their impacts on the health of vulnerable populations. They will identify adaptation strategies to counteract the effects of climate change on high-risk populations. More Details...

Enhancing Healthcare Access for Special Populations Through Telehealth and Home Visitation Services: Part Two (2023). Resource Type: In-Person Training. Description: Hosted by the National Nurse-led Care Consortium and the National Center for Health in Public Housing, this 2-part webinar series discussed promising practices in home visitation and telehealth as ways to support improved access to comprehensive primary care for communities with high levels of disability and isolation, lack of adequate transportation, and other social drivers of health that contribute to health inequities, particularly residents of public housing. More Details...

Enhancing Healthcare Access for Special Populations Through Telehealth and Home Visitation Services: Part One (2023). Resource Type: Online Self-Paced Learning Modules. Description: The first session took place on November 7. We examined how home visitation can be integrated into the provider panel to expand access for aging and disabled patients residing in public housing. More Details...

Navigating Compliance Challenges with the Information Blocking Rule: A Collection of Case Studies: HITEQ Center and Feldesman Tucker Leifer Fidell LLP, September 2023 (2023). Resource Type: Toolkit. Description: The Office of the National Coordinator for Health Information Technology’s (ONC) 21st Century Cures Act Information Blocking Rule (Info Blocking Rule) prohibits covered actors – including health care providers, health IT developers of certified health IT, and health information exchanges/health information networks– from engaging in practices likely to interfere with, prevent, or materially discourage access, exchange, or use of electronic health information (EHI). The Info Blocking Rule includes eight exceptions that provide actors with certainty that, when their practice interferes with the access, exchange, or use of EHI and meets the conditions of one or more exception, such practice will not be considered information blocking.1 More Details...

PrEP Process Map Example: HITEQ Center, September 2023 (2023). Resource Type: Toolkit. Description: This resource is an example of a Pre-Exposure Prophylaxis (PrEP) Process Map. A process map is a picture of how a health center workflow moves from the start point to the end point. As you review the process map, make note of the design elements, such as use of colors, shapes, and icons, and the level of detail included in the map. You can download the process map in the Documents to Download section below. More Details...

Culture of Safety: The Value of Managing Adverse Incidents Using a Blame Free and Just Culture Philosophy (2023). Resource Type: Archived Webinar. Description: This training activity will provide the health care community with guidance on implementing a blame-free, just culture that encourages reporting of adverse events and near misses that are free from reprisals. Learn how patient and staff safety are dependent on fair and equitable consequences while eliminating disciplinary actions. See more here: https://youtu.be/3y8_G-ZB2kI More Details...

Health Center Guidelines for Implementing FHIR and the Information Blocking Rule: HITEQ Center, September 2023 (2023). Resource Type: Toolkit. Description: The 21st Century Cures Act and the ONC Health IT Certification Program include rules for technical configuration and use of Health Level 7® (HL7) Fast Healthcare Interoperability Resources® (FHIR) for health data exchange and accessibility. Health centers are directed to enable and publish their healthcare data locations, known as FHIR endpoints,* to and from their electronic health record (EHR). Part of the Cures Act, known as the Information Blocking Rule, mandates that patients have “easy” access to their digital medical information, costs and claims associated with their health record, and whom the data can be shared with. More Details...

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This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.