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Introduction. Use this page to quickly find all resources from the Clearinghouse database on Operations.

Background. Operations resources contain information for health centers concerning administrative policies, compliance, emergency management, governance, human resources, and patient-centered medical home.

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Results for: Topic Area = Operations

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Eyes on Access: Steps for Integrating Comprehensive Eye Health and Vision Services into Health Centers (2022). Resource Type: Archived Webinar. Description: This is a Part 2 archive of a 2-part webinar series in Spring 2022 that reviewed the operational activities necessary to implement or enhance vision services in a health center. Learners reviewed planning factors such as provider configuration, cost, volume and supervision. More Details...

NTTAP Webinar: Health Professions Student Training (2022). Resource Type: Archived Webinar. Description: This webinar discussed best practices for health centers to train the next generation as they welcome students back to their clinics. This webinar addressed student training for RN students, how your organization can support capstone projects, and academic partnerships to bolster these efforts. More Details...

Do School-Based Health Models Expand Your Community Reach? Yes! (2022). Resource Type: Archived Webinar. Description: The National Association of Community Health Centers and the School-Based Health Alliance offered two virtual workshops for health centers on the key elements of providing school-based health care. The workshops included a focus on enhancing school-based partnerships and the unique operational considerations for providing school-based health care. More Details...

Telehealth Office Hours: Tele-Behavioral Health Best Practices for Health Centers Now and Into the Future (2022). Resource Type: Archived Webinar. Description: In this session, Clinical Psychologist Dr. Jonathan Neufeld will review the best practices for building, operating and sustaining a telebehavioral health practice in an FQHC setting. He will cover strategies for improving etiquette, assessing and mitigating patient risk, and updates on telehealth billing and policies related to the COVID-19 pandemic and public health emergency. More Details...

Finance Office Hours: No Surprises Act: Developing Your Good Faith Estimate (2022). Resource Type: Archived Webinar. Description: Starting January 1, 2022, The No Surprises Act requires all health care providers and facilities to provide uninsured and self-pay patients with a “good faith estimate” of expected charges before a patient receives services. This webinar reviews the regulatory requirements under the No Surprises Act and best practices for implementing the good faith estimate into your health center’s workflow. More Details...

Comprehensive Care: Listening Sessions (2022). Resource Type: Archived Webinar. Description: This webinar discussed strategic initiatives to engage staff across all disciplines in listening sessions and how to utilize this discipline based feedback to create actionable projects to improve discipline specific work flows. More Details...

Eyes on Access: Introduction to Comprehensive Vision Services in Health Centers (2022). Resource Type: Archived Webinar. Description: This is a Part 1 archive of a 2-part webinar series in Spring 2022 that reviewed the interconnection of vision, chronic disease and quality of life. Data substantiating community needs, disparities and barriers was reviewed. This webinar series addresses how health centers can integrate vision services into primary care. More Details...

NTTAP Webinar: Assessing Health Center Readiness to Train Health Professionals (2022). Resource Type: Archived Webinar. Description: This webinar discussed how to use the Readiness to Train Assessment Tool (RTAT™), developed by HRSA-funded National Training and Technical Assistance Partners (NTTAP) at Community Health Center, Inc., to support health centers’ strategic workforce planning through the lens of health professions training (HPT). More Details...

Mobile Clinic Licensing 101 (2022). Resource Type: Archived Webinar. Description: CPCA hosted a webinar training session for licensing a mobile clinic on April 25, 2022. This webinar provides an overview of the following: o Mobile Clinic Definitions o Licensing requirements for a mobile clinic operated by a Primary Care Clinic in California as enforced by the California Department of Public Health (CDPH) o What to expect once you have applied for licensure o Who to contact for updates on the status of your application o Additional considerations, requirements, and best practices for operating a mobile clinic More Details...

Pharmacy Office Hour: Listening Session on Emerging Developments in Pharmacy Operations (2022). Resource Type: Archived Webinar. Description: NACHC will host a listening session on emerging developments in pharmacy access & operations. More Details...

NACHC Veterans Interest Group Office Hour (2022). Resource Type: Archived Webinar. Description: This recording is from NACHC's April 14, 2022 all-virtual Veterans Interest Group Office Hour. More Details...

School and Health Center Partnerships (2022). Resource Type: archived webinar. Description: The National Association of Community Health Centers and the School-Based Health Alliance are offering two virtual workshops for health centers on the key elements of providing school-based health care. The workshops include a focus on enhancing school-based partnerships and the unique operational considerations for providing school-based health care. More Details...

COVID-19 Vaccine Mandate Office Hours for Health Centers: Are You Ready for an On-Site Survey? (2022). Resource Type: archived webinar. Description: NACHC will offer regular Office Hours for health center, PCA, and HCCN staff who have questions or want to share information about implementing and complying with the CMS Staff Vaccination Requirement. More Details...

HRSA Test to Treat for COVID-19 Panel Discussion (2022). Resource Type: Archived Webinar. Description: If you missed it, watch the recording of last Friday’s panel discussion on the test to treat approach for COVID-19, hosted by the staff from our COVID-19 Response Programs. More Details...

COVID-19 Vaccine Mandate Office Hours for Health Centers: Are You Ready for Phase Two Implementation? (2022). Resource Type: Archived Webinar. Description: NACHC will offer regular Office Hours for health center, PCA, and HCCN staff who have questions or want to share information about implementing and complying with the CMS Staff Vaccination Requirement. More Details...

Community Health Center Chartbook 2022 (2022). Resource Type: Other. Description: This publication is an overview of health centers' operations and patients served in 2020. NACHC presents FQHCs operations and services provided through using UDS, Kaiser, and ACS data. More Details...

Introduction to the Planning and Financing a Capital Project to Accommodate Integrated Care Learning Collaborative (2022). Resource Type: Archived Webinar. Description: Join Capital Link for an introductory webinar to learn more about our upcoming \"Planning and Financing a Capital Project to Accommodate Integrated Care\" Learning Collaborative and to gain insight on organizational readiness, select financial and operational benchmarks, financial capacity, and how to begin planning for your capital project. Capital Link is launching a fifth year of our capital planning learning collaborative, which provides practical direction and tools for capital project planning, financing, and completing for health centers that anticipate the need for a project in the next one to five years. More Details...

Coding for Pesticide-Related Illness: A Toolkit for Coding for Pesticide-Related Illness: Toxic Effects of Pesticide, Signs and Symptoms of Effects of Pesticides (Acute Effects) (2022). Resource Type: Toolkit. Description: This guide details the ICD-10-CM codes for the toxic effects and the signs and symptoms for pesticide-related illnesses. This information is pulled from the ICD-10-CM Official Guidelines for Coding and Reporting (and other resources). Please refer to the guidelines for additional information. This guide is for educational purposes only and does not constitute medical, healthcare or billing advice. Healthcare providers and billing/coding professionals are advised to seek confirmatory information. This is not an exhaustive list nor does it imply etiology. www.pesticideresources.org/med More Details...

COVID-19 Vaccine Mandate Office Hours for Health Centers (2022). Resource Type: Archived Webinar. Description: This NACHC Office Hour shares new information about implementing and complying with the CMS Staff Vaccination Requirement. The speakers discuss the Guidance for the Interim Final Rule – Medicare and Medicaid Programs; Omnibus COVID-19 Health Care Staff Vaccination, FQHC Supplemental Survey Guidance, and current legal challenges. More Details...

Optimizing People, Place, and Process in Planning Your Facility for Integrated Care (2022). Resource Type: Archived Webinar. Description: This webinar will provide an overview of the most important factors to consider when planning a facility that will accommodate various models of integrated care. Drawing from our publication, “Tools for Creating an Environment that Supports Integration,” released in 2020 and the recently released, “Optimizing People, Place and Process: Resources to Facilitate Integrated Care in FQHCs,” we’ll present guiding principles for creating a place in which integrated care teams can work effectively with each other and the patients they serve. More Details...

Billing, Coding, Documentation & Quality Series, Part II: Treating Substance/Opioid Use Disorders via Medication-Assisted Treatment (MAT) in Community Health (2022). Resource Type: Archived Webinar. Description: This webinar from 1/27/22 outlines the steps needed to effectively document, code, and bill for services including screening for SUD/OUD and providing care during the induction, stabilization, and maintenance phases of MAT. Individual state Medicaid issues are too numerous and will not be specifically referred to on a state-by-state basis. More Details...

MLP in Health Centers (Session 1): A deep dive on laying the foundation & funding the model (2022). Resource Type: In-Person Training. Description: The first session of the webinar series featured Ann C. Mangiameli (Managing Attorney at Legal Aid of Nebraska) and Brad L. Meyer (CMPE, CEO of Bluestem Health) as panelists. They spoke from their experience to help health center and MLP staff better understand how to develop and implement their MLP models and explore effective methods for funding. More Details...

Billing, Coding, Documentation & Quality Series, Part I: Top 10 Documentation and Revenue Tips in Community Health (2022). Resource Type: Archived webinar. Description: This session from 1/20/22 provides a review of opportunities for Community Health Centers to improve clinical documentation, professional coding, and medical billing with a focus on the unique CMS rules and regulations for reporting health services to various insurance entities. Significant attention will be paid to how staff can work together to balance clinical and business goals. Webinar content is presented from the perspective of a CMS-approved federally qualified Health Center with a focus on details found within CMS Claims/Benefits Manuals Chapters 9 and 13. More Details...

Optimizing People, Place and Process: Resources to Facilitate Integrated Care in Federally Qualified Health Centers (2022). Resource Type: Publication. Description: As the second in a series, this toolkit builds upon the principles and tools presented in Capital Link’s Tools for Creating an Environment that Supports Integration. Ensuring your teams are well equipped by optimizing your current resources will not only improve outcomes today, but inform future strategic initiatives as you plan for service and capital expansion tomorrow. (Released 2022) More Details...

Pharmacy Office Hour: Creating a Pharmacy Assistance Program (PAP) for your CHC (2021). Resource Type: Archived Webinar. Description: Pharmacy Office Hours are monthly opportunities to learn and ask questions about operational issues related to pharmacy. The December Office Hours will revisit an earlier presentation by focusing on creating a Patient Assistant Program (PAP) at health centers. This outlines the processes that need to be established to identify patients, gather information, and track services from submission to reordering. More Details...

Building Trust: A Relational Approach to talking about staff COVID-19 Vaccination Mandates (2021). Resource Type: Archived Webinar. Description: . This webinar provides health center leaders with an overview of strategies to engage in challenging conversations regarding vaccine confidence and the vaccine mandate with health center staff. More Details...

Advancing Health Center & School Partnerships: Improving COVID-19 Vaccination Administration for Children and Adolescents (2021). Resource Type: Publication. Description: This short technical assistance document provides tips and promising practices for health centers partnering with schools to vaccinate the pediatric and adolescent populations, with a focus on COVID-19 vaccinations. More Details...

Building the Case for Implementing Postgraduate NP Residency and NP/PA Training Programs (2021). Resource Type: Archived Webinar. Description: Join us as we discuss the the drivers and processes of implementing a postgraduate nurse practitioner residency program at your health center, the benefits of implementing a postgraduate residency program, and the residency tracks for Family, Psychiatric/Mental Health, Pediatric, and Adult-Gerontology Nurse Practitioners. We are joined by Charise Corsino, Program Director of the Nurse Practitioner Residency Program, and Nicole Seagriff, Clinical Program Director of the Primary Care Nurse Practitioner Residency Program, from the Community Health Center Inc. More Details...

CMS Omnibus COVID-19 Health Care Staff Vaccination Interim Final Rule: Health Center Compliance and Equitable Implementation (2021). Resource Type: Archived Webinar. Description: On November 4, 2021, the Centers for Medicare and Medicaid Services issued the Omnibus COVID-19 Health Care Staff Vaccination Interim Final Rule requiring health care workers at Medicare and Medicaid-certified facilities to be vaccinated unless they have approved religious or medical exemptions. Under the Centers for Medicare and Medicaid (CMS), FQHCs are considered a “facility” and will need to comply as a condition for participating in the Medicare and Medicaid program. More Details...

“Are We Prepared for the Next Emergency?” Webinar Series (2021). Resource Type: Archived Webinar. Description: Health Centers are likely to be the first point of contact for those seeking care for injuries, infectious diseases, and other emergency-related illnesses. As first-line responders, health centers are responsible for dealing with health emergency case management. The purpose of this webinar series was to increase awareness and understanding of the need for preparing for new emergencies beyond the COVID-19 pandemic. The webinar series provided an overview of best practices and challenges health centers face during emergencies and the role of primary care associations to lead the health centers’ emergency response. More Details...

A Community Toolkit for Addressing Health Misinformation (2021). Resource Type: Toolkit. Description: Health center providers have likely encountered patients who were reluctant to receive the COVID-19 vaccine due to false, inaccurate, or misleading information. This resource can help to ensure that people across the country have access to science-based public health guidance as the country continues to confront the pandemic. The toolkit is interactive and collaborative, using simple language and examples to help patients understand and identify misinformation and disinformation. More Details...

Pharmacy Access Office Hour: Are You Getting the Most Out of What Apexus Has to Offer? (2021). Resource Type: Archived Webinar. Description: 340B/Pharmacy Office Hours are monthly opportunities to learn and ask questions about operational issues related to pharmacy and 340B.The November Office Hours will provide a guided tour of the Apexus website and their various offerings, presented by Michelle Fox, Apexus Manager, 340B Education and Compliance Support. More Details...

Integrated EP And Psychosocial Support Forum For HCs (2021). Resource Type: Archived Webinar. Description: Please join the California Primary Care Association and Americares for a one-day session where community health centers and other health organizations will share their experiences preparing for and navigating through the global COVID-19 pandemic and to learn from strategies their peers used to support staff mental health while dealing with challenges and obstacles. More Details...

Pharmacy Access Office Hour: What’s Your Capture Rate? Tools for Growing Your In-House Pharmacy (2021). Resource Type: Archived webinar. Description: Presenters: David Christian, DPh, Pharmacy Director, Central Virginia Health Services, Inc. Karen Dann, PharmD, Director of Pharmacy, Jericho Community Health Center: Brandon Jones, Health Center Operations & HR Training, NACHC Tim Mallett, RPh, 340B TTA Consultant, NACHC VP of Pharmacy Services, 340Basics Keith Sinay, RPh, Vice President Pharmacy Services, HealthPoint Community Health Center More Details...

Fundamentals of Comprehensive Care (2021). Resource Type: Archived Webinar. Description: Join us as we discuss the core concepts of team-based care and introduce elements of team-based care that builds upon these basics to support your teams in advancing their capability to provide satisfying and effective care to complex patient populations. We are joined by Margaret Flinter, Senior Vice President/Clinical Director for Community Health Center, Inc., and both Thomas Bodenheimer, MD, Physician and Founding Director, and Rachel Willard Grace, Director, from the Center for Excellence in Primary Care. More Details...

COVID-19 Employee Vaccine Mandate Operational Resource Guide (2021). Resource Type: Toolkit. Description: This guide assembles resources to help you implement employee vaccine mandates at community health centers. It includes documents debunking myths about the COVID-19 vaccine, sample policy and procedures for employee vaccines, and a guide to recognizing exemptions. This guide includes detailed health center samples that may be utilized to help draft policies and procedures. More Details...

Telehealth Office Hours: Optimizing Telehealth Workflows (2021). Resource Type: Archived Webinar. Description: Join us as we hear from the Telehealth Resource Centers as we discuss new trends in telehealth optimization, funding & reimbursement. We will review the current federal landscape as it relates to Telehealth in addition to highlighting recent trends in telehealth to include hybrid care models. More Details...

Teledentistry for Substance Use Disorder: Promising Practice (2021). Resource Type: Publication. Description: This promising practice shares how Terry Reilly Health Center in Idaho uses teledentistry as a tool to increase access to oral health care for patients experiencing substance use disorder. More Details...

Filling the HCH Gap: Case Studies of Non-HCH Health Centers Serving People Experiencing Homelessness (2021). Resource Type: Publication. Description: This publication highlights five health centers that do not have Health Care for the Homeless (HCH) designation but provide excellent services to people experiencing homelessness regardless. More Details...

The Role of Dental Providers in Vaccine Delivery and Policy Recommendations (2021). Resource Type: Publication. Description: This NNOHA publication describes COVID-19 vaccine delivery strategies developed by health centers in states across the country who are utilizing dental providers for vaccine administration. It also highlights policy opportunities to consider for the future that support medical/dental integration and whole-person care in health centers. More Details...

OSHA’s COVID-19 Emergency Temporary Standard:: Clinical, Operational, and Compliance Impact for Health Centers (2021). Resource Type: Archived Webinar. Description: Please join NACHC and Feldesman Tucker Leifer Fidell, LLP (FTLF) for an overview of the ETS and a discussion on COVID-19 safety precautions that recognize workforce fatigue. NACHC will provide insight on finding the appropriate balance between regulatory requirements and workforce capacity. More Details...

Community-Based Provided Models for PACE (2021). Resource Type: Archived Webinar. Description: This webinar is the third in a series that discusses the PACE program. This session goes into greater detail about the program and partnership opportunities. More Details...

Pharmacy Operations Troubleshooting Guide Topic: Mitigating Manufacturer Actions Impacting 340B Financial Savings to Health Centers (2021). Resource Type: Toolkit. Description: This publication identifies a number of promising practices or actions that health centers can take to mitigate the negative financial impact due to manufacturer actions on health center patients and health center 340B savings. More Details...

The Role of Dental Providers in Vaccine Delivery (2021). Resource Type: Publication. Description: This NEW NNOHA publication describes COVID-19 vaccine delivery strategies developed by health centers in states across the country that are utilizing dental providers for vaccine administration. It also highlights policy opportunities to consider for the future that support medical/dental integration and whole-person care in health centers. More Details...

Telehealth Optimization Quick Guide for Health Centers (April 2021) (2021). Resource Type: Publication. Description: This Resource Guide is intended to support health centers looking to advance telehealth or virtual services during covid-19 pandemic response and operational recovery. More Details...

Foundations of LGBTQIA+ Health, Part 2: For Non-Clinical Staff (2021). Resource Type: Online Self-Paced Learning Modules. Description: This module builds upon Foundations of LGBTQIA+ Health, Part 1 by offering specific information for non-clinical staff, including: effective communication with LGBTQIA+ patients and collecting sexual orientation and gender identity data. More Details...

Foundations of LGBTQIA+ Health, Part 2: For Administrators (2021). Resource Type: Online Self-Paced Learning Modules. Description: This module builds upon Foundations of LGBTQIA+ Health, Part 1 by offering specific information for health care administrators, including: strategies for making health care settings more welcoming for LGBTQIA+ people, and collecting sexual orientation and gender identity data. More Details...

Understanding and Applying SDOH Screening Data to Address Barriers to Health: Webinar (2021). Resource Type: Archived Webinar. Description: Health centers provide high-quality primary and preventive care to diverse populations in special and vulnerable populations in underserved communities. Health centers also provide a host of enabling services – non-clinical services that aim to increase access to health care and improve population health outcomes. The ability to track and evaluate these services is an important tool for health centers to demonstrate their value in addressing patients’ social determinants of health; of equal importance is the ability to make this data actionable in order to address patients’ barriers to access. More Details...

Pharmacy Access Office Hours: Part III - Clinical Pharmacy or Advanced Practice Services in a CHC (2021). Resource Type: Archived Webinar. Description: In this three-part series, experts from El Rio and Holyoke CHCs present on a variety of topics encompassing Clinical Pharmacy or Advanced Practice Services. In the third and final session, on Thursday July 15, experts from El Rio and Holyoke CHCs wrapped up topics encompassing Clinical Pharmacy or Advanced Practice Services. The July session is titled “How do we maintain this momentum" and included highlights on payment and funding, growth and sustainability and layered learning. More Details...

Trust Inspires Rapid Vaccine Response (2021). Resource Type: Publication. Description: This short article describes the real-time efforts of a Primary Care Association (PCA) to secure COVID-19 vaccines for health centers from a local hospital system when the state-supply did not arrive. The article outlines several key organizational practices that enables the PCA to leverage trust, relationships and coordination for a successful outcome during the emergency. These lessons are transferrable as part of ongoing emergency preparation. More Details...

Becoming a Health Center Program Look-Alike (2021). Resource Type: Self-paced learning . Description: This online course is designed to help your health center determine if becoming a Health Center Program Look-Alike is the right path, define the eligibility, application requirements, and timeline for Look-Alike initial designation; and demonstrate organizational and operational readiness in your application. More Details...

Establishing PACE Sites through Health Centers: Financial Considerations (2021). Resource Type: Archived webinar. Description: This webinar will discuss recent capital funding opportunities and financial planning for PACE, address key questions around PACE programs operated by health centers (FTCA, Scope, Organizational Formats, 340B) and introduce-Assessment resources More Details...

HRSA C8E Capital Funding Opportunity Webinar Series (2021). Resource Type: Archived Webinar. Description: Capital Link recently hosted a series of capital funding webinars to assist FQHCs interested in applying for HRSA\'s American Rescue Plan C8E Funding. Although the deadline for this one-time funding opportunity has passed, our webinars provide many useful insights into the planning processes. More Details...

https://caplink.org/trainings-and-programs/webinars/webinarrecordings (2021). Resource Type: Archived Webinar. Description: This webinar session will share lender and health center perspectives and experiences with the Health Resources and Services Administration\'s (HRSA’s) Health Center Facility Loan Guarantee Program (LGP). Guest speakers from our lending affiliate Community Health Center Capital Fund will discuss the HRSA LGP from the perspective of a lender. CFOs from two different health centers that have recently closed capital project financings that included HRSA loan guarantees will provide insight into their experiences with this invaluable source of financing for their capital projects. More Details...

Pharmacy Access Office Hours: Part II: Clinical Pharmacy or Advanced Practice Services in a CHC (2021). Resource Type: Archived Webinar. Description: In this three-part series, experts from El Rio and Holyoke CHCs present on a variety of topics encompassing Clinical Pharmacy or Advanced Practice Services. The second session, on Thursday June 17 covered “What do I have and what is possible” (Who are your current staff and what practice models are available to you). More Details...

June 2021 Telehealth Office Hour (2021). Resource Type: Archived Webinar. Description: NACHC offers monthly Telehealth Office Hours for health center, PCA, and HCCN staff who have questions or want to share information about telehealth related policy and operational activities. In addition to updates and Q&A, each session will focus on a specific topic of concern. More Details...

Serving Military Veterans in Health Centers: Exploring Unexpected Partners and Resources (2021). Resource Type: Archived Webinar. Description: This webinar provides a current snapshot of Veteran patients in Health Centers and opportunities to advance projects in service to Veteran patients, with partners like the Veterans Administration or local philanthropies. Consider how ARP funding might support a vulnerable Veteran population and their needs. More Details...

Organizational Self-Care: Addressing the Collective Responsibility for Your Employees’ Wellbeing (2021). Resource Type: Publication. Description: The purpose of this resource is to support health center organizations in their journey toward equitable organizational self-care practices in order to foster a work environment that supports staff satisfaction and retention. It is our hope that this resource would be a guide for both leadership and staff to develop self-care practices at your health center. More Details...

Capital Project Financing Sources for Rural Health Centers - June 24, 2021 (2021). Resource Type: Archived Webinar. Description: This session, specifically designed for rural health centers looking to learn more about the various avenues of financing available for capital projects, including USDA, New Markets Tax Credits, and the HRSA Loan Guarantee Program, will highlight a recent case study of a rural health center that has successfully completed a capital development project to provide insight into the facility expansion process. More Details...

Organizational Self-Care Training Activity Worksheet (2021). Resource Type: Template. Description: A worksheet that encourages an organization self-care strategy More Details...

Memorandum of Agreement (MOU) Template (2021). Resource Type: Template. Description: MOU Example 1: This MOU template meets basic program standards for HRSA requirements for FQHC funding. MOU Example 2: This MOU template meets basic program standards for HRSA requirements, and also shows the possibility for infusing the health center mission into the language of an MOU, embracing the spirit as well as the law of the arrangement. More Details...

HR Bulletins (2021). Resource Type: Publication. Description: This collection of issue briefs is an update to NACHC’s long-standing “Human Resource Bulletins” series accomplished under prior cooperative agreement project periods. This detailed refresh will reflect the most current issues, trends and national considerations in the health center Human Resource operating environments. More Details...

Clinical Research in the Health Center Setting: Managing Legal and Compliance Risks (2021). Resource Type: Publication. Description: This Issue Bulletin describes legal and compliance risks that health centers should consider before engaging in research opportunities, including an overview of the federal regulations that protect research participants; the application of federal fraud, waste and abuse laws in research; and the malpractice, insurance and Federal Tort Claims Act (FTCA) considerations. More Details...

Telehealth and PrEP/HIV Care Outcomes (2021). Resource Type: Archived Webinar. Description: Participants of this training will learn about the current research in telehealth and PrEP/HIV care outcomes, including PrEP @ Home and considerations for the administration and management of PrEP during COVID-19. Additionally, training participants will explore the topic of PrEP program implementation in a health center setting, including best practices for systems of care and improving adherence. More Details...

Oral Health and Behavioral Health in Patients Experiencing Homelessness (2021). Resource Type: n.a.. Description: NNOHA and the National Health Care for the Homeless Council developed this publication to bring awareness to the intersection of oral health and behavioral health concerns or cognitive impairment in people experiencing homelessness. The publication will share the impacts of behavioral health illness on oral health and how behavioral health and dental providers can work together to address this intersection in their practices. More Details...

Pharmacy Access Office Hours: Clinical Pharmacy or Advanced Practice Services in a Community Health Center (2021). Resource Type: Archived Webinar. Description: This session addresses recent developments in the 340B program, as well as a focused session on clinical pharmacy or practice services. More Details...

Strategies for Youth: COVID-19 Vaccination (2021). Resource Type: Archived Webinar. Description: Weitzman Echo special one-time session to discuss Community Health Center Inc.\'s approach on the most reassuring and expedient ways to reach youth and their parents during the COVID-19 vaccination rollout. More Details...

Vaccine in Dental Clinics Job Instruction Sheet (2021). Resource Type: Publication. Description: NNOHA has worked with health center dental leaders who are engaged in delivering COVID-19 vaccines to develop this Job Instruction resource for dental providers. More Details...

Our Aging Community: Creating a Welcoming and Safe Environment for Their Primary Care: Recommendations for Facility Renovations (2021). Resource Type: Publication. Description: This three-page technical assistance guide provides recommendations for facility enhancements to better serve an aging patient population. Also included is a short description of the Programs of All-Inclusive Care for the Elderly (PACE). More Details...

Ten Strategies for Creating Inclusive Health Care Environments for LGBTQIA+ People (2021) (2021). Resource Type: Publication. Description: Creating welcoming, inclusive, and affirming health care environments is critical for increasing access to care for LGBTQIA+ people. This guide presents ten strategies every health care organization can do to become more affirming and welcoming for LGBTQIA+ patients and staff and sets a foundation for comprehensive organizational change. More Details...

Tools for Creating an Environment that Supports Integrated Care (2021). Resource Type: Publication. Description: This toolkit equips health centers with the guiding principles and tools needed to create an environment that facilitates integrated care. This resource, developed with support from HRSA, is meant to stimulate project team’s thinking and problem-solving skills related to place planning and build cohesion as they embark on improvement projects. (Released in 2021) More Details...

Dental Providers Administering the COVID-19 Vaccine (2021). Resource Type: Archived Webinar. Description: In response to the COVID-19 pandemic, many states have created emergency orders to allow dentists and dental hygienists to administer vaccinations. This webinar will feature three health centers that are utilizing dental providers to administer vaccines. The health centers will describe their vaccination program models including training, staffing, operations and compliance. More Details...

So You Want to Start a Health Care for the Homeless Program (2021). Resource Type: Other. Description: This two-page quick guide answers the common question: How do I become an HCH grantee? It addresses both existing health center grantees and non-health-center prospective applicants. More Details...

Evolving Care Team Models, Strategies to Assess Provider Satisfaction, and Addressing Burnout (2021). Resource Type: Archived Webinar. Description: This Project ECHO Webinar was part of a three-part webinars series on provider burnout and satisfaction during the COVID-19 vaccination rollout. This session addresses the topic of emerging models of team-based care in the COVID and post COVID environment. This COVID-19 ECHO session is a collaboration with HRSA\'s National Health Center Training and Technical Assistance Partners on Team-Based Care. More Details...

COVID-19 Vaccine:  Tips from your Community Health Worker (2021). Resource Type: Publication. Description: COVID-19 vaccines are a critical tool to help stop the spread of disease and protect our communities. MHP Salud\'s Tips from your Community Health Worker resource for is designed for health workers supporting patients with Limited English Proficiency (LEP). The tips and resources aim to help health centers build vaccine confidence among the migrant and agricultural worker population and their families. More Details...

Bridging Patient Access: Best Practices for Community Health Workers (2021). Resource Type: Publication. Description: As telehealth services continue to bridge patient access to health services, it is important for health centers to focus on best practices that ensure excellent delivery of care. Thisguideincludeshelpful information about telehealth service delivery, tips for providing good virtual care, and how Community Health Workers(CHWs)can engage in telehealth. More Details...

Capital Investment Trends and Needs of Federally Qualified Health Centers, 2021 (2021). Resource Type: Publication. Description: Supported by a Cooperative Agreement with the Health Resources and Services Administration, this report is based on the findings of our recent assessment of health centers across the US to determine the current and emerging capital plans and needs during this unprecedented time. (Released 2021) More Details...

Health Center Toolkit Series Part 5: Moving Upstream to Address SDOH and Health Equity at a Policy Level (2021). Resource Type: In-Person Training. Description: The National Center for Medical-Legal Partnership is launching a 5-part Webinar Series to disseminate the Health Center Guide toolkit that provides the health center community with information and resources to start, strengthen, and sustain a medical-legal partnership. The toolkit will help health centers to 1) have the important conversations to plan for a MLP’s long term success; 2) understand the specifics on developing screening, referral, and service delivery workflows for a MLP; 3) to look at how integrating legal services can support health center workforce development; and 4) move upstream to address social determinants of health and health equity at a policy level. More Details...

Tools for Creating an Environment that Supports Integrated Care (2021). Resource Type: Toolkit. Description: This toolkit equips health centers with the guiding principles and tools needed to create an environment that facilitates integrated care. This resource, developed with support from HRSA, is meant to stimulate project team’s thinking and problem-solving skills related to place planning and build cohesion as they embark on improvement projects. (Released in 2021) More Details...

The COVID-19 Pandemic: Supporting LGBTQIA+ Patients (2021). Resource Type: Field-Generated Publication. * Description: This 2021 publication from the National LGBTQIA+ Health Education Center details how the COVID-19 pandemic affects LGBTQIA+ subpopulations. This brief provides strategies and resources to improve the capacity of health centers to meet the needs of LGBTQIA+ patients during the pandemic. More Details...

COVID-19 Vaccination Clinic Implementation Toolkit (2021). Resource Type: Toolkit. Description: This is a toolkit for decision-makers and implementers of vaccine clinics. Our goal was to create a “vaccination clinic in a box” that could be replicated in, and tailored to, many types of settings. The guide includes prompts for questions you may need to ask, examples of many types of documents that you may need (and information about where to find more documentation), and lessons-learned from our experience. More Details...

HRSA Health Center Facility Loan Guarantee Program Handbook for Lenders (2021). Resource Type: Publication. Description: Developed with support from HRSA, the Loan Guarantee Program Handbook for Lenders has been developed as a resource for lenders as they seek to utilize the program in connection with loans to eligible health centers. (Released in 2021) More Details...

COVID-19 Vaccine Distribution Clinic Operations Toolkit (2021). Resource Type: Toolkit. Description: This toolkit serves as a guide for healthcare providers and organizations preparing for and honing their COVID-19 vaccine administration processes. In this toolkit there are compiled tools, advice, workflows, and best practices from health centers across the country. More Details...

Financial Impact of COVID-19 on California Federally Qualified Health Centers - Infographic (2021). Resource Type: Other. Description: Created with support from the California Health Care Foundation, this infographic highlights California FQHCs’ net projected losses from April through December 2020, after taking into account critical federal support made available through December 2020. More Details...

Financial Impact of COVID-19 on Rural Federally Qualified Health Centers (2021). Resource Type: Other. Description: The Financial Impact of COVID-19 on Rural Federally Qualified Health Centers report highlights the net projected losses of Rural FQHCs from April 2020 through June 2021, after taking into account critical federal support made available through December 2020. (Released in 2021) More Details...

Health Center Toolkit Webinar Series Part 4: Creating screening, referral and service delivery workflow for an MLP (2021). Resource Type: In-Person Training. Description: In this session, we heard from three panelists: Lara Cartwright Smith from the George Washington University, Jess Holmes from St.Louis Integrated Health Network, and Paul Sorenson from St.Louis Regional Data Alliance. Panelists discussed ways of overcoming barriers to MLP integration by sharing successful models of information sharing from the field between health care and social services. The session was followed by a brief Q&A with the speakers. More Details...

Addressing Vaccine Hesitancy: Media, Web Page, Person to Person, and Target Populations (2021). Resource Type: Archived Webinar. Description: Weitzman ECHO COVID-19 combines specific didactic, case-based learning and COVID-19 experiences and expertise in primary care to front line Safety Net healthcare providers across the country during this pandemic. More Details...

FQHC Roles and Opportunities Related to Rural Hospital Financial Distress and Closure (2021). Resource Type: Publication. Description: This publication, prepared with support from the Health Resources and Services Administration, provides a high-level examination of the lived experiences of Federally Qualified Health Centers (FQHCs) that serve rural communities, particularly in the context of rural hospital financial distress and closure. (Released in 2021) More Details...

Pharmacy Office Hours: Patient Assistance Programs (2021). Resource Type: Archived Webinar. Description: In addition to providing updates on pharmacy rules and procedures, this office hour focuses on creating a Patient Assistant Program (PAP) at you health center. This outlines the processes that need to be established to identify patients, gather information, and track services from submission to reordering. More Details...

Memorandum of Understanding Template: A Partnership-Building Resource for Community Health Centers and Domestic Violence Programs (2021). Resource Type: Template. Description: The purpose of this model Memorandum of Understanding is to provide a model that contains best practices for building and sustaining health center and domestic violence program partnerships. More Details...

Teledentistry During COVID-19: A promising practice (2021). Resource Type: Publication. Description: This promising practice features Petaluma Health Center in CA. The health center implemented a teledentistry program during the COVID-19 pandemic. This promising practice shares their experience in ensuring continuity of oral health care through teledentistry. More Details...

Key Considerations in Planning Your Facility for Integrated, Comprehensive Care (2021). Resource Type: Archived Webinar. Description: This webinar provides an overview of the most important factors to consider when planning a facility that will accommodate various types of integrated care. Participants will learn the guiding principles for place planning and tools for responding to common facility challenges as they create an environment that supports their integrated model of care delivery. More Details...

Health Center Operations Resource Packet: Sample Internal Guidance for Handling Unauthorized Individuals at Health Center Locations (2021). Resource Type: Publication. Description: This packet contains operational guidance developed and contributed by health centers that have recently experienced interactions with self-identified “First Amendment Auditors” and/or “Citizen Journalists”, attempting to record confrontations with center staff regarding federal funding and “public” access to a health center location. More Details...

Community Health Center Vaccine Supply Chain (2021). Resource Type: Publication. Description: This resource showcases the role of community health centers in ordering, distributing, tracking, and monitoring vaccines. More Details...

SPEED Enrollment Guide for Federally Qualified Health Centers (2021). Resource Type: Document.. Description: The Special Projects for Equitable and Efficient Distribution (SPEED) of COVID-19 Outpatient Therapeutics program supports direct federal allocation of COVID-19 outpatient therapeutics (i.e., monoclonal antibodies [mAbs]) to priority settings that care for populations at high risk for hospitalization. The four priority settings supported by SPEED are federally qualified health centers (FQHCs), long-term care facilities (LTCF), dialysis centers, and correctional facilities. Any FQHC or look-alike with the capacity and capability to administer mAbs to their patients is eligible to participate in SPEED. More Details...

Process for Tracking Utilization of COVID-19 Therapeutics (2021). Resource Type: Document. Description: This resource discusses who should report on the use of federally purchased therapeutics, rules governing reporting, and the process of reporting. More Details...

Partnering for the COVID Vaccine: Lessons from the Flu-LEAD Project (2021). Resource Type: Archived Webinar. Description: The National Nurse-Led Care Consortium, the National Center for Health in Public Housing, and subject matter experts from the U.S. Department of Housing and Urban Development hosted a webinar about leveraging health center and housing authority partnerships for COVID vaccine distribution. More Details...

Military Lessons Drive Covid-19 Vaccine Plan at Philadelphia Health Center (2021). Resource Type: Publication. Description: Retired Major Dr. Robert Heininger was responsible for health policies on his military base in Georgia and is now applying what he learned to operation of five Federally Qualified Health Centers, specifically around administration of COVID-19 vaccines. More Details...

Billing, Coding, Documentation & Quality Series, Part II: Treating Substance/Opioid Use Disorders via Medication-Assisted Treatment (MAT) in Community Health (2021). Resource Type: Archived Webinar. Description: By providing CMS-covered Medication Assisted Treatment (MAT) services in the treatment of Substance/Opioid Use Disorders (SUD and OUD) your community health center’s clinical providers may be eligible for a more full range of loan repayment programs while providing desperately needed services to patients who need help with the medical and behavioral health issue related to this other public health emergency. More Details...

Communicating Health Center Impact Amid a Global Pandemic (2021). Resource Type: Archived Webinar. Description: Join us for a webinar to learn how these valuable reports can help tell your health center’s story to potential funders and help you advocate for federal, state and local health center support. More Details...

Coding & Documentation:: 2021 Evaluation & Management (E/M) Changes for Community Health Reporting Face-to-Face & Virtual E/M Visits (2021). Resource Type: Archived Webinar. Description: The first in a two-part series, this webinar addresses the updated 2021 E/M guideline for office and outpatient encounters. Topics include when to use the updated definition of Medical Decision Making for coding and billing, as well as CPT/HCPS-ll codes. More Details...

Increasing Staff Capacity to Respond to Intimate Partner Violence/Human Trafficking During COVID-19 (2021). Resource Type: Archived Webinar. Description: This webinar offers a combination of self-care and organizational practice strategies to help prevent provider burn out and bolster staff readiness for implementing CUES, as well as trauma-informed and healing-centered practices. More Details...

Reducing COVID-19 Vaccine Waste (2021). Resource Type: Toolkit. Description: Every dose of COVID-19 vaccine is precious and can save lives. In response to concerns about wasted vaccine and to assist in identifying various causes of vaccine waste and potential countermeasures to reduce their occurrence, the Public Health Foundation developed the Process Decision Program Chart for COVID-19 Vaccine Waste. More Details...

Guía Educativa del Centro de Salud (2021). Resource Type: Publication. Description: Hay cinco áreas claves para abordar: Visión y Misión; Directiva; Administración y Operaciones; Finanzas; Legal.Cada área tiene su propio Capítulo en la Guía y es una pieza independiente. La Guía está diseñada paraser utilizada por parte o en su totalidad, para satisfacer las necesidades de las partes interesadas. Otrosrecursos relacionados con la información proporcionada en la Guía se encuentran a través de enlaces en el texto de la Guía. More Details...

Integrating Eye Care Services into Primary Care (2021). Resource Type: Publication. Description: Eye disorders and vision loss are among the costliest, yet most preventable, conditions in the United States, costing $168 billion in direct medical costs in 2019. It is estimated a full 96% of vision impairment and loss is avoidable. Without significant planning and intervention, research suggest national expenditures could rise to as much as $717 billion by the year 2050, due in large part to the aging of the U.S. population. More Details...

Strategies for Increasing HIV Screening Rates at Your Health Center (2020). Resource Type: Publication. Description: Health centers are always searching for innovative strategies to increase their HIV screening rates. This year, health centers have gotten creative by combining HIV testing with COVID-19 screening, while others are mailing at-home HIV testing kits to patients. Finding strategies to help increase HIV screening at your health center is a lesson in trial and error. We hope our latest blog will give you some ideas on improving your HIV screening rates! More Details...

Laying the Foundation for Lawyers on the Health Center Team Part II: Funding, MoUs & Sustainability (2020). Resource Type: In-Person Training. Description: The National Center for Medical-Legal Partnership is launching a 5-part Webinar Series to disseminate the Health Center Guide toolkit that provides the health center community with information and resources to start, strengthen, and sustain a medical-legal partnership. The toolkit will help health centers to 1) have the important conversations to plan for a MLP’s long term success; 2) understand the specifics on developing screening, referral, and service delivery workflows for a MLP; 3) to look at how integrating legal services can support health center workforce development; and 4) move upstream to address social determinants of health and health equity at a policy level. More Details...

COVID-19 Vaccination Communication Toolkit: CDC Vaccine Communications Toolkit (2020). Resource Type: Toolkit. Description: Ready-made materials to inform healthcare teams and staff. More Details...

Rural America: The Current State of Health Care Access Webinar (2020). Resource Type: Archived Webinar. Description: Increase your understanding of the current reality of health care in rural America and consider provocative and innovative ideas on how health centers are an invaluable solution. More Details...

Considerations for Serving Residents of Public Housing During Emergencies and Disasters: Staff and Patient Wellness (2020). Resource Type: Archived Webinar. Description: Join the National Nurse-Led Care Consortium and the National Center for Health in Public Housing for a one-hour webinar on staff and patient wellness during emergencies and disasters. This webinar will provide health center with guidance for developing tools and resources that enable health center staff and the patients they serve to navigate the practical and psychological after-effects of disaster events. More Details...

A Brief Case for Safety: Preventing Errors Associated with Vaccine Management (2020). Resource Type: Publication. Description: Developed by ECRI, this brief case study focuses on best practices for vaccine management. It provides a checklist for health centers and free clinics to help prepare for immunization activities and vaccine distribution. More Details...

Webinar: Planning a Capital Project to Facilitate Integrated Care: A First Steps Overview (2020). Resource Type: Archived Webinar. Description: Join us to learn the essential steps for preparing your project for success, including principles for planning facilities that support team-based, integrated care and techniques for completing internal and external assessments that will ensure your project aligns with your patient, staff, and community needs. More Details...

Leading Effectively Articles: Make Leadership Happen with DAC Framework: Direction + Alignment + Commitment (DAC) = Leadership (2020). Resource Type: Publication. Description: The Center for Creative Leadership provides evidence based resources to support the building of leadership capacity throughout an organization. While CCL stops short of building a customized leadership development solution specific to the unique culture and challenges of a health center, their research, resources, and leadership concepts are highly transferrable to health center organizations (health centers, PCAs, HCCNs, NTTAPs, etc.). This specific resource speaks to a \"whole system\" approach to leadership, rather than putting the weight of leaders on an individual manager or executive. More Details...

Webinar: Laying the Foundation for Lawyers on the Health Center Team Part I: SDOH Needs and Legal Staffing (2020). Resource Type: In-Person Training. Description: As part of our work as an HRSA-funded National Training and Technical Assistance Partner (NTTAP), the National Center for Medical-Legal Partnership published a toolkit that provides the health center community with information and resources on how to integrate patient-centered lawyers as part of the health care team. Learnings from the toolkit were unpacked in a 5-part webinar series. More Details...

Telehealth Office Hours: The Impact of COVID-19 on School Based Operations (2020). Resource Type: Archived Webinar. Description: Join us as we hear from the School-Based Health Alliance who will provide background information on the School-Based health center program and COVID-19 impacts on school-based operations. We will also hear directly from a School-based health center on their current operational status! More Details...

Mergers and Acquisitions: A Practical Guide for Community Health Centers (2020). Resource Type: Publication. Description: Many health centers are exploring acquisitions and mergers as a means to ensure sustainability, expand services, and maintain patient access to basic health care services. This detailed guide, published by the California Health Care Foundation, is designed to help you navigate the process to consummate an effective merger or expansion so you and your new partner can get back to the essential job of providing high-quality health care and enhanced access to the communities you serve. More Details...

Telehealth Office Hours: Telehealth Implementation Considerations (2020). Resource Type: Archived Webinar. Description: This Telehealth Office Hour will overview considerations that should be implemented in your telehealth implementation to ensure you are on the right track for sustainable care featuring the California Telehealth Resource Center! More Details...

COM Talks: Crisis Communications (2020). Resource Type: Online Self-Paced Learning Modules. Description: As part of the COVID-19 Supplemental Funding activities for the Virginia Community Healthcare Association’s 330 Work Plan, the Association has been producing live learning sessions via Zoom at least once a month for health center communications and outreach staff. In each session, a contracted subject matter expert covers a communications and outreach topic pertinent to COVID-19 and crisis/emergency communications. Sessions so far have included Crisis Communications Planning, Outreach Strategies for Vulnerable Populations During a Crisis, and Myth Busting Strategies to Promote Truth Online. Session recordings are available on the Association’s on-demand training platform, the Community Health Center Learning Library. More Details...

Pharmacy Access Office Hours: Adjusting to Recent 340B Developments (Oct 2020) (2020). Resource Type: Archived Webinar. Description: This webinar discusses the ongoing developments in the controversy surrounding the 340B program, both in terms of policy debates, but also operations. More Details...

Influenza Vaccine Readiness in an Era of COVID-19: Reflections from Community Health Center Leaders (2020). Resource Type: Publication. Description: This document contains interviews conducted by the National Association of Community Health Centers (NACHC) with a diverse group of health center leaders to ascertain issues being considered in light of the urgent need for expansive influenza vaccine overage in the face of the novel coronavirus pandemic. More Details...

Serving Rural Patients with Telehealth: Resources and Tips for Federally Qualified Health Centers: A HITEQ telehealth publication (2020). Resource Type: Publication. Description: With the challenges of provider shortages and lack of accessible facilities, telehealth presents an opportunity for health centers serving rural areas to expand health services, integrate primary care with subspecialty services, and improve care management.6 Telehealth provision in rural communities is particularly important and in-demand during the COVID-19 pandemic as many health centers have had to quickly transition to providing remote services. While telehealth has the potential to improve healthcare provision and access, many rural areas lack the reliable broadband connection and devices necessary for high-quality telehealth provision. More Details...

Bringing lawyers onto the health center care team to promote patient & community health: A planning, implementation and practice guide for building and sustaining a health center-based medical-legal partnership (2020). Resource Type: Publication. Description: The toolkit has four parts: 1. Outlines nine conversations that a health center team should have with its legal partners to plan for an MLP’s long-term success and to integrate it into the health center’s operations. 2. Is a deep dive into the specifics of how to develop screening, referral, and service delivery workflows. 3. Looks at how integrating legal services can support health center workforce development, with a particular focus on training. 4. Illustrates the types of projects MLPs can engage in to help your health center move upstream to address SDOH and health equity at a policy level. More Details...

FAQ about Deeming of Medical Volunteers (VHP) of Health Centers (English/Spanish) (2020). Resource Type: Publication. Description: Compilation of Frequently Asked Questions on deeming of health center Volunteer Health Professionals More Details...

EnVision Centers, Jobs Plus and Health Centers Interactive Map (2020). Resource Type: Interactive Map. Description: NCHPH recently launched a new interactive map. This map shows the location of Health Centers, Envision Centers and Jobs Plus sites. EnVision Centers are centralized hubs that provide people living in public housing with resources and support needed to excel. Jobs Plus Sites. The place-based Jobs Plus Initiative program addresses poverty among public housing residents by incentivizing and enabling employment. Health Centers interested in partnering with near Envision Centers and Jobs Plus sites, visit this NCHPH resource and hover over the organization you want to partner with. Contact information will then be displayed in the information box. More Details...

Telehealth Office Hour with NACHC: Patient comfort with technology, tips from VHA (2020). Resource Type: Archived Webinar. Description: This webinar focuses on telehealth services offered by the Veterans Health Administration (VHA) and its community care network. The discussion addresses the "continuum of care" provided by the VHA. More Details...

Pharmacy Access Office Hours: Adjusting to Recent 340B Developments (Sept 2020) (2020). Resource Type: Archived Webinar. Description: This office hour provides an overview of recent 340B developments and their accompanying operation issues. More Details...

Influenza Vaccination Technical Assistance Materials for Health Centers Curated by the Flu LEAD (Linkages to End Access Disparities) Team (2020). Resource Type: Publication. Description: The following HRSA document contains technical assistance resources that may be helpful to health centers and other Health Center Program stakeholders interested in supporting clinical and community efforts to increase seasonal influenza vaccination rates. More Details...

Intro to Capital Link's Upcoming HRSA Loan Guarantee Program Learning Collaborative (2020). Resource Type: Archived Webinar. Description: This webinar session will provide detailed information about the benefits of the Health Resources and Services Administration's (HRSA’s) Health Center Facility Loan Guarantee Program (LGP) and Capital Link’s upcoming LGP Learning Collaborative. More Details...

What Supportive Housing Providers Need to Know about CoronaVirus Disease 2019: Promising Practices highlighted in March 2020 COVID-19 Guidance for working with populations facing homelessness and other vulnerabilities is still relevant 6 and 12 months later. (2020). Resource Type: Publication. Description: The vulnerable populations in our communities are most likely to be impacted by COVID-19 based on their histories of homelessness and barriers to care when managing multiple health conditions. CSH has pulled together information from a variety of sources, from the vantage point of supportive housing providers, to help your agency best support your residents, your staff and your community. More Details...

NNOHA Teledentistry Workflow (2020). Resource Type: Publication. Description: A sample generic workflow provides an example of how oral health care can be delivered through teledentistry. More Details...

Flu LEAD (Linkages to End Access Disparities) Initiative 2020 Information: A Pilot Project to Increase Influenza Vaccination Coverage among HUD-Assisted Residents (2020). Resource Type: Publication. Description: This NCHPH informational page provides an overview, and resources about the Flu LEAD pilot project directed by the U.S Department of Housing and Urban Development (HUD and the Health Resources and Services Administration (HRSA) to increase influenza vaccination coverage among residents of Public Housing Agencies (PHAs). More Details...

$3.55 Billion NMTCs Just Awarded – How to Pursue NMTC Funding for Your Project (2020). Resource Type: Archived Webinar. Description: With the CDFI Fund having just announced $3.55 Billion in New Markets Tax Credits Awards, this timely webinar will help your health center determine if NMTC financing could be a good fit for your capital project and the steps you need to take in order to capitalize on this opportunity.  More Details...

Manager Training for Employee Engagement - Part 2 (2020). Resource Type: Archived Webinar. Description: This session was hosted on June 30, 2020 as the second session in this two part series. During this session, April Lewis of Good Connection, Inc. took the audience for a deep dive into the importance of employee engagement efforts and provided insight on how managers can engage their teams. More Details...

Cybersecurity Checklist for Health Center Staff Working Remotely (2020). Resource Type: Publication. Description: This PDF checklist, developed by HITEQ, provides a guide for health center staff to mitigate cybersecurity risks and threats during times of emergency and incident response that have them working remotely from the health center. More Details...

Engaging High-Functioning Managers for Retention (2020). Resource Type: Online Self-Paced Learning Modules. Description: In this course you will learn about the fundamental role high-functioning managers play in your health center's retention efforts. High-Functioning Managers is one of the STAR² Center's Core Components for a robust health center workforce. This core component will serve as the driving force for the content presented in this course. More Details...

Consumer Advisory Board Manual (2020). Resource Type: Publication. Description: Special-populations-only health centers are eligible for a waiver of the consumer-majority Board if it meets special efforts to engage consumers. The best way to do this for Health Care for the Homeless health centers is the Consumer Advisory Board (CAB). Championed by the National CAB of the National Health Care for the Homeless Council, this manual includes updated lessons from decades of relevant experience. More Details...

Manager Training for Employee Engagement - Part 1 (2020). Resource Type: Archived Webinar. Description: This session was hosted on June 23, 2020 as the first session in this two part series. During this session, April Lewis of Good Connection, Inc. provided an overview of the STAR² Center Manager Training Toolkit and introduced attendees to the "why" behind the toolkit and manager training in health center settings.  More Details...

Payment Reimbursement Tips: FQHC Requirements for Medicare Telehealth Services during the COVID-19 Public Health Emergency (PHE) (2020). Resource Type: Publication. Description: This fact sheet covers requirements for FQHC reimbursement for telehealth services during the COVID-19 Public Health Emergency. More Details...

Secondary Traumatic Stress Identification, Mitigation and Improving Work Satisfaction for Health Center Staff During the COVID-19 Pandemic (2020). Resource Type: Archived Webinar. Description: Webinar hosted by NCHPH. Recording slides and handouts available. More Details...

Reimagining Care: Reopening Dental Practices (2020). Resource Type: Archived Webinar. Description: This webinar provides health centers, Health Center Controlled Networks and primary care associations with guidance for reopening dental departments, including promising practices that offer a “real world” perspective, guiding tips, resources and tools, all in an effort to help increase access to care in a safe environment for staff and patients. More Details...

Developing a Business Plan and Financial Forecast for a Health Center Capital Project (2020). Resource Type: Archived Webinar. Description: This webinar is designed to assist health centers planning new or expanded facilities in developing a detailed business plan for their capital project. Drawing on our recently updated publication, Creating a Business Plan for Community Health Centers, we’ll examine each of the key components of a business plan, including financial forecasts, and how health centers can use this important document to help secure financing for their projects. More Details...

Telehealth Office Hours: Focus on Sustainability (2020). Resource Type: Archived Webinar. Description: This webinar offers a broad overview of telehealth services, with a focus on sustainability. More Details...

Standardized Screening for Veteran Status (2020). Resource Type: Archived Webinar. Description: n.a. More Details...

Telehealth.HHS.gov website (2020). Resource Type: Other. Description: The Telehealth.HHS.gov website provides information about the latest federal efforts to support and promote telehealth services. It was built by the Health Resources and Services Administration (HRSA), an agency of the U.S. Department of Health and Human Services (HHS). More Details...

Enabling Services Data Collection: Documenting Health Center Interventions In A Value-Based Payment Environment (2020). Resource Type: Archived Webinar. Description: In collaboration with Health Outreach Partners (HOP), AAPCHO promoted the importance of documenting social determinants of health (SDoH) interventions to demonstrate the value and scope of health center enabling services (ES). AAPCHO and HOP was joined by the Community Health Care Association of New York State (CHCANYS) to highlight how state, regional, and national partners can leverage SDoH and ES data for Value-Based Payment (VBP). More Details...

Strategies to Manage Financial Operations During COVID-19 (Podcast Series): Response and Recovery (2020). Resource Type: Podcast. Description: A five-part podcast series to help health centers manage their fiscal solvency during COVID-19 response and recovery. Based on the NACHC-BKD video series, Financial Office Hours: Strategies to Manage Financial Operations During COVID-19, podcast topics include managing your health center’s cash flow, paycheck protection, provider relief funding, grants management, and staffing. More Details...

Standardized Screening for Veteran Status (2020). Resource Type: Archived Webinar. Description: This webinar highlights an Iowa pilot project between a health center, the state Primary Care Association and the local VA Medical Center. A standardized screening intervention was developed and implemented across the health center organization, resulting in a significant increase of identification of military Veterans within the existing patient base. This improved the health center needs assessment effort as well as a more accurate patient characteristic report to UDS. More Details...

Pharmacy Access Office Hours: Relationship Between Affordability Expectations and BPHC SFSD Requirements for Pharmaceuticals (2020). Resource Type: Archived Webinar. Description: This office hour discusses in depth issues surrounding pharmaceuticals, compliance and sliding fee discounts in relationship to the health center mission. More Details...

Re-opening Dental Practices during COVID-19: Legal Analysis / COVID-19: reapertura de consultorios dentales (2020). Resource Type: Publication. Description: This memo, authored by FTLF in partnership with NACHC, provides considerations for health centers in determining the re-opening of dental services during the COVID-19 pandemic. Brief analysis of FTCA coverage, malpractice liability, CDC guidance and applicable OSHA rules are provided. More Details...

Partnering with the VA to Provide Care for Veterans in Community Health Centers: Fact Sheet (2020). Resource Type: Publication. Description: This two-page fact sheet explains how health centers can become an approved community provider by the US Department of Veterans Affairs (VA). It includes a short Q&A format. It is an update to the previous Fact Sheet, dated January 2019. More Details...

HITEQ Highlights: Health Center Defense Against the Dark Web: Strategies for Building Security Awareness, Education, and Compliance in 2020 (2020). Resource Type: Archived Webinar. Description: This HITEQ Center webinar explored key concepts and best practices that should be followed by Health Centers seeking to develop Defense in Depth and effectively implement hardened security programs at their sites. There are ever-increasing cybersecurity guidelines and protection measures that Health Centers must navigate and digest. This webinar sought to motivate and educate the health center workforce on critical privacy and security concepts and methods for defense. Aspects of Security Risk Assessment, security awareness training, and breach protection were covered with an emphasis on health center-wide information protection. More Details...

Claims Reimbursement for Testing and Treatment of Uninsured – COVID-19 (English/Spanish) (2020). Resource Type: Publication. Description: This document, authored by FTLF, provides an overview of the Department of Health and Human Services (HHS) Claims Reimbursement for Testing and Treatment to Health Care Providers and Facilities Serving the Uninsured Program. The analysis summarizes key terms and conditions of the Program as applicable for Health Centers. This specific COVID-19 related program is funded through the Provider Relief Fund, authorized in the Coronavirus Aid, Relief and Economic Security (CARES) Act. More Details...

Basic Preparations for Fluid Operations During a Pandemic: A COVID-19 Operations Resource Packet (2020). Resource Type: Toolkit. Description: This packet contains basic, sample procedures and workflows informed by health centers that are currently managing ‘new normal’ operating procedures. “Fluid operations” are a result of circumstances may include partial, physical opening of some sites while virtually delivering other services, rapid closure and then re-opening of sites and services based on local COVID-19 health indicators, and rapid response to emerging needs requiring redeployment of staff and communication to patients and/or community members. More Details...

MSAW/Housing Playbook and Risk Mitigation: Samples from Family Health La Clinica, Wisconsin (2020). Resource Type: Template. Description: Three documents from Family Health La Clinica, shared by the Wisconsin PCA. Resources include a Playbook, Risk Mitigation Strategy, and Housing & Workplace Best Practices. More Details...

HIPAA Compliance and Telework (English/Spanish) (2020). Resource Type: Publication. Description: This short legal guidance memo from FTLF is intended to guide health center staff in assuring HIPAA compliance in a remote work setting. It accompanies two other NACHC resources: Remote Work Toolkit; and Reduced Workflows and Staffing Guidance for Non-Clinical Operations COVID-19 Resource Packet. More Details...

Utilizing Cost Data to Drive Programmatic Change (2020). Resource Type: Archived Webinar. Description: As the final webinar of this four-part series, we will review the key take-aways from the first three sessions and apply these concepts to several scenarios in which health centers are seeking to understand their costs in an evolving reimbursement environment.  More Details...

Network Resource Guide for Health Center Controlled Networks (HCCNs) (2020). Resource Type: Publication. Description: For more information on the 49 HCCNs funded by HRSA, please visit the Network Resource Guide (NRG). https://networkresourceguide.org/. The NRG provides up-to-date information about HCCNs across the country that are working together to leverage health IT for health centers in ways to improve access to care, enhance quality of care, and achieve cost efficiencies. More Details...

Kit de herramientas para trabajo remoto: paquete de recursos frente al COVID-19 (2020). Resource Type: Publication. Description: Este paquete podría usarse junto con el paquete de recursos frente al COVID-19, "Reduced Workflows and Staffing Guidance for Non-Clinical Operations" (Flujos de trabajo reducidos y orientación del personal para operaciones no clínicas) elaborado por la Asociación Nacional de Centros de Salud Comunitarios (NACHC) el 30 de marzo de 2020. Estos materiales se ofrecen a los centros de salud como muestras generales, ya que indican las formas de organización más adecuadas para el personal que trabaja desde su hogar, los estilos de administración apropiados y las comunicaciones con su organización. This resource is also available in English as the Remote Work Toolkit. More Details...

Webinar Recordings and Slides — COVID-19: Oral Health COVID-19 Webinars (2020). Resource Type: Archived Webinar. Description: This webpage includes all recordings and slides from NNOHA's live webinars related to COVID-19. The webinars include content on self-care, teledentistry, and oral health workforce. More Details...

Bridging the Digital Divide: Using Technology to Improve Access to Health Care for Public Housing Residents (2020). Resource Type: Publication. Description: The purpose of this report is to outline the digital needs and challenges of public housing residents, the risks and benefits of using technology to improve patient care, and recommendations on how to prepare health centers and patients to optimize digital tools, improve access to care, and enhance efforts through partnerships to bridge the digital divide. More Details...

The Roadmap to Becoming a Data-Driven Organization ll: Aligning your Data Strategy and Strategic Plan (2020). Resource Type: Archived Webinar. Description: This webinar will discuss how to develop an organizational strategy that focuses on data health centers need to achieve their short term and long term goals. Participants will learn how to utilize data to create a strategic plan by creating models that are used to predict, track and optimize health center outcomes. More Details...

The Roadmap to Becoming a Data-Driven Organization l: Understanding the Foundational Elements of Business Intelligence (2020). Resource Type: Archived Webinar. Description: This webinar will discuss the key components of developing an effective business intelligence program. Participants will learn how to retrieve accurate data and analyze it based on strategic goals that impact patient care delivery, health outcomes and business operations. \ More Details...

Esquemas de fraude Alerta de orientación (2020). Resource Type: Publication. Description: A medida que gestionar la COVID-19 se convierte en parte de las operaciones diarias en los centros de salud, aumentará la adquisición de suministros y servicios relacionados con el tratamiento y respuesta del paciente. Esta notificación de alerta tiene como finalidad crear conciencia sobre los posibles sistemas fraudulentos que puedan surgir durante este tiempo, y apoyar a los centros de salud con la información que necesitan conocer para permanecer vigilantes. Las categorías de estafas incluyen, entre otros, el fraude cibernético y de telemercadeo, estafas de productos de alta demanda y precios desorbitados, y fraude perpetrado al simular ser el gobierno u otras organizaciones. Also available in English: Fraud Schemes Guidance Alert More Details...

Brief: Leveraging legal services on the Homeless Patient Aligned Care Team (H-PACT) (2020). Resource Type: Publication. Description: This brief highlights the potential for partnership between the legal community and H-PACTs at VAMCs, and profiles MLPs that are successfully tackling the unmet legal needs of Veterans experiencing and at-risk of homelessness through this approach More Details...

Supply Chain Local Coordination Infographic (English/Spanish) (2020). Resource Type: Publication. Description: This infographic illustrates the process by which to request supplies from government agencies. More Details...

Strategic National Stockpile (SNS) (English/Spanish) (2020). Resource Type: Publication. Description: This document outlines the purpose of the Strategic National Stockpile, how it is controlled and accessed by community health centers and primary care associations, and finally its current status. More Details...

Remote Work Toolkit (English/Spanish) (2020). Resource Type: Publication. Description: This packet could be used in conjunction with “Reduced Workflows and Staffing Guidance for Non- Clinical Operations” COVID-19 Resource Packet issued by NACHC on March 30, 2020. These materials are offered as general samples for health centers as they determine the most appropriate set up for staff working from home, appropriate management styles and communications for their organization. More Details...

Fraud Schemes Guidance Alert (English/Spanish) (2020). Resource Type: Publication. Description: As managing COVID-19 becomes part of the daily operations at health centers, procuring supplies and services related to patient treatment and response will increase. This Alert Notice is meant to bring awareness to potential fraudulent schemes that could arise during this time and assist health centers with the information they need to know to remain vigilant. Categories of scams include, but are not limited to, cyber and telemarketing fraud, high-demand product scams and price gouging, and fraud perpetrated by simulating government or other organizations. More Details...

Success Strategies for Coding and Documentation: Reporting Chronic Disease (2020). Resource Type: Archived Webinar. Description: NACHC offers a free virtual two-part training on accurate Coding and Documentation. This series is designed for clinical providers, utilization/quality review staff, and coders and billers. Participants will learn the essentials of clinical documentation, professional coding, and medical billing processes to minimize errors and denials. This webinar's topics include:Reporting Initiating Visits and Obtaining Patient Consent; Transitional Care Management• Chronic Care Management; Behavioral Health Integration (BHI); Preventive Medicine options in CPT & HCPCS-II; Virtual Communications Services More Details...

Success Strategies for Coding and Documentation: Quality Reporting and Care Management for CHC's (2020). Resource Type: Archived Webinar. Description: NACHC offers a free virtual two-part training on accurate Coding and Documentation. This series is designed for clinical providers, utilization/quality review staff, and coders and billers. Participants will learn the essentials of clinical documentation, professional coding, and medical billing processes to minimize errors and denials. This webinar's topics include: How to report “quality” versus billing; How to respond to the limitations of IT/EHR systems and interoperability standards; The team-based approach to success billing, coding and quality reporting that includes providers, managers, and coders; EDIS measures (combines CPT/HCPCS-II, and ICD-10-CM); Behavioral & Primary Care Integration intent via BHI and Psych CoCM SUD More Details...

Telehealth Essentials (2020). Resource Type: Publication. Description: This brief guide by Mid-Atlantic Telehealth Resource Center discuss the essential aspects of telehealth, from policy to implementation. More Details...

Managing Crisis through Resilient Leadership Resource Packet (English/Spanish) (2020). Resource Type: Publication. Description: Health centers are serving on the frontline, providing critical health care services in communities dealing with the coronavirus and COVID-19. During challenging and stressful times, it is normal for leaders to feel off balance. This resource contains six steps designed to access and be a Resilient Leader during turbulent times. More Details...

Developing Cross-Sector Partnerships (2020). Resource Type: Publication. Description: This guide provides health center staff with tools and strategies to initiate, develop, and sustain community partnerships to better serve older adult residents of public housing. Content of this publication was developed through a 4-session learning collaborative launched by the SDOH academy with a small cohort of HRSA-funded health centers, HCCNs, and PCAs. More Details...

Telehealth to Support Primary Care during COVID-19 (2020). Resource Type: Archived Webinar. Description: Sanjeev Arora, MD, discusses how the Project ECHO model is being applied to support primary care providers during this pandemic. Bob Phillips, MD reports on how primary care practitioners are applying emerging telehealth policies and the tough choices practices are making to maintain financial viability with dramatically reduced in-person visits. More Details...

Cost Allocation Methodology for Value-Based Payment Systems (2020). Resource Type: Archived Webinar. Description: To assist health center finance and accounting staff in preparing for the transition from fee-for-service to value-based care, The Delta Center for a Thriving Safety Net is hosting a webinar training series, Understanding Your Costs in an Evolving Payment Environment, facilitated by Capital Link. During our third session, we will begin to put those systems to the test as we explore how your costing challenges could change under a Value-Based Payment reimbursement methodology. More Details...

Patient Confidentiality & COVID-19 (2020). Resource Type: Archived Webinar. Description: In this complimentary webinar, we will review the permitted uses and disclosures of patient information during emergencies under both HIPAA and Part 2 and discuss the most recent updates from OCR and SAMHSA. We will also provide responses to health center’s most frequently asked questions and suggest best practices to ensure on-going compliance during this challenging period. More Details...

Developing a Community Health Center Capital Project Plan and Budget – Part Two (2020). Resource Type: Archived Webinar. Description: The second part of a two-part webinar series will dive deeper into how to determine your sources and uses of funds, the elements of a business plan, and an overview of the variety of capital project financing sources available to health centers, including New Markets Tax Credits. This session will also discuss how health centers can use scenario modeling to strategically manage their capital projects in a changing environment.  More Details...

Telehealth Implications for FQHCs — COVID-19 (2020). Resource Type: Archived Webinar. Description: In this complimentary webinar, we will describe the new telehealth flexibilities in the Appropriations Act and PAL 2020-01, discuss the President's recent national emergency declaration, and explain the broader impact of each on health centers. More Details...

Simulation Exercise: Coronavirus Disease (COVID-19) Training (2020). Resource Type: In Person Training. Description: To support countries’ preparedness effort on the COVID-19 outbreak, WHO`s Department of Health Security and Preparedness has developed a generic COVID-19 tabletop exercise package. The exercise aims to examine and strengthen existing plans, procedures and capabilities to manage an imported case of 2019-nCov and targets the health authorities at the national level. More Details...

Operational considerations for case management of COVID-19 in health facility and community: Interim guidance19March 2020 (2020). Resource Type: Publication. Description: This document is intended for health ministers, health system administrators, and other decision-makers. It is meant to guide the care of COVID-19 patients as the response capacity of health systems is challenged; to ensure that COVID-19 patients can access life-saving treatment, without compromising public health objectives and safety of health workers. More Details...

Oral Health Listening Session Findings — COVID-19 (2020). Resource Type: Publication. Description: NNOHA hosted three oral health listening sessions on health center dental programs' responses to COVID-19. The listening sessions focused on protecting the community and protecting the dental team. The findings of the three listening sessions are provided in this document in addition the webinar recordings. More Details...

Coronavirus Disease 2019 (COVID-19) (CDC) (2020). Resource Type: Publication. Description: This short document discusses how health center boards are exercising their governance duties related to COVID-19. More Details...

Telehealth Essentials Checklist Training Event Recording (2020). Resource Type: Archived Webinar. Description: This free live training event was offered by the Mid-Atlantic Teleheath Resource Center on Wednesday March 18 from noon – 1 PM ET. MATRC walked through a checklist of the essentials health centers need to have in mind (and get into place) to get started on implementing telehealth. More Details...

Infectious Disease Toolkit for CoCs (2020). Resource Type: Publication. Description: Health officials are currently taking steps to prevent the introduction and spread of COVID-19 (“Coronavirus”) into communities across the United States. Housing providers, including organizations that run continuums of care and shelters, as well as the general public, can play an important role in this effort. You have access to many resources on the HUD page, including the Community Planning Development’s Toolkit for Homeless Shelters and Continuum of Care Providers. More Details...

ADA Coronavirus FAQs (2020). Resource Type: Toolkit. Description: The American Dental Association (ADA) recognizes the importance of providing the profession with credible information that will protect both patients and dental health care personnel at a time when information is constantly being updated. We will seek to update this information as we learn more details from the Centers for Disease Control and Prevention (CDC) and other reputable sources. More Details...

Special COVID-19 Weitzman ECHO Session (2020). Resource Type: Archived Webinar. Description: On Wednesday, March 4, the Weitzman Institute led a special Project ECHO session for clinicians addressing COVID-19. We are making the video recording and slides available free to health centers nationwide. More Details...

The COVID-19 Pandemic Resources and Information: Spanish and English (2020). Resource Type: Other. Description: We at Migrant Clinicians Network have a priority to support both clinicians and the vulnerable patients they serve. MCN continually develops strategies and resources to support health centers, health departments, community groups, and clinicians as they reach out to communities that are often overlooked and give care to patients who might otherwise have nowhere to go. We remain highly concerned for the vulnerable populations that already encounter numerous barriers to health and to care. More Details...

Telephone and Virtual Visits: Operational Considerations (2020). Resource Type: Publication. Description: Tips and scripts for health center organizations to use in conducting telehealth visits with patients. More Details...

Telehealth Workflows (2020). Resource Type: Other. Description: Suggested diagramed workflows for any organization managing patient caseloads via telemedicine. More Details...

Marketing Toolkit (2020). Resource Type: Toolkit. Description: This Marketing toolkit allows you to assess your organization’s communication strategy and to develop effective marketing goals. More Details...

Primary Care for Underserved Populations: Navigating Policy to Incorporate Occupational Therapy Into Federally Qualified Health Centers (2020). Resource Type: Publication. Description: Occupational therapy services have the potential to help improve the health and functioning of FQHC patients. Using a FQHC serving American Indian/Alaska Native populations as a case example, we describe how occupational therapy is well suited to help meet the needs of medically underserved populations. We then examine options for integrating occupational therapy into this unique primary care setting, discuss related administrative and policy considerations, and propose possible solutions to identified barriers. More Details...

Preparing Internal Systems for Gathering Cost Data (2020). Resource Type: Archived Webinar. Description: The second webinar in the series will provide insight from a former health center CFO into the ways health centers can set up charts of account, practice management systems, and HR/payroll systems to facilitate an accurate understanding of cost. More Details...

Developing a Community Health Center Capital Project Plan and Budget – Part One (2020). Resource Type: Archived Webinar. Description: We will discuss how to estimate service area demand, workforce needs, and space requirements so you can build a realistic budget. We will also describe how to calculate your debt capacity and measure financial feasibility. More Details...

Developing a Community Health Center Capital Project Plan and Budget – Part One (2020). Resource Type: Archived Webinar. Description: This session, the first of a two-part webinar series, will take a broad look at capital project planning activities that allow you to accurately determine the cost of a project so your health center knows how much funding you need to secure. We will discuss how to estimate service area demand, workforce needs, and space requirements so you can build a realistic budget. We will also describe how to calculate your debt capacity and measure financial feasibility. More Details...

HITEQ Highlights: Getting Started with a Social Media Strategy for HIV Prevention and Care (2020). Resource Type: Archived Webinar . Description: Join the HITEQ Center for a webinar on how to develop a social media strategy to improve your health center’s HIV prevention and care outreach. Using the POST (People, Objectives, Strategy, Technology) method, attendees learned how to use social media more efficiently to reach your target audiences. We also reviewed social media platforms including Facebook, Instagram, and Twitter, their uses and differences. Attendees received recommendations for social media management and graphic design tools at the end of the discussion. More Details...

Cost Allocation: Getting the Basics Right (2020). Resource Type: Archived Webinar. Description: To assist health center finance and accounting staff in preparing for the transition from fee-for-service to value-based care, The Delta Center for a Thriving Safety Net is hosting a webinar training series, Understanding Your Costs in an Evolving Payment Environment, facilitated by Capital Link. This first webinar will provide a detailed review of the methodology for allocating costs in a fee-for-service accounting environment (direct, indirect, and overhead), and an introduction to how “costing” will differ in a value-based system.  More Details...

Optimizing Team Resources: Patient/Provider Scheduling and Panel Size (2020). Resource Type: Archived Webinar. Description: Health centers continue to devote significant resources to the transition to a team-based model of primary care delivery. From defining target outcomes to simplifying scheduling templates to aligning panel size, the participant will learn a replicable process for moving forward with each of their primary care teams through what is often a contentious and divisive operational imperative. More Details...

Migrant Family Emergencies (2020). Resource Type: Publication. Description: This document contains important questions for all migrant families in emergency preparedness. Emergency situations can be hard to predict, but there are easy steps you can take to be prepared. More Details...

Pharmacy Access: Sliding Fees and Contact Pharmacies (2019). Resource Type: Archived Webinar. Description: This office hour focuses on the SFS model in contract pharmacies and discusses operational updates. More Details...

Pharmacy Access Office Hours: Staff 340B Education (2019). Resource Type: Archived Webinar. Description: This office hour discusses staff education on 340B, as well as operational updates. More Details...

Implementing Post-Graduate Residency Training Programs: Building the Case for Implementing Postgraduate Residency Training Program (2019). Resource Type: Archived Webinar. Description: This webinar will provide background and details on why your health center should consider developing a program, and the return on investment to your organization and the community health center system as a whole. Faculty includes innovators and health center leaders who are directly engaged in building and developing these models across the nation. More Details...

Identification of Military Veterans upon Implementation of a Standardized Screening Process in a Federally Qualified Health Center (2019). Resource Type: Publication. Description: The identifcation of veterans receiving care in community-based settings is important and has implications for healthcare delivery and workforce training and development. More Details...

Project Highlight: The Floating Hospital, NY (2019). Resource Type: Publication. Description: This summary describes The Floating Hospital, Inc.’s (TFH) expansion efforts in Long Island City, NY, highlighting the capital project planning, financing, and estimated community impact of a new $7.5 million health center capital facility. More Details...

Center of Excellence for Protected Health Information: FOCUS: PHI is a SAMHSA-funded source for clear and accurate information about patient privacy and confidentiality (2019). Resource Type: Other. Description: Clear and accurate information about confidentiality is important to ensure that patient privacy is protected and that privacy laws are not erroneously interpreted to prevent disclosure of patient information. Individuals living with mental illness or substance use disorders may not seek care without guarantees of confidentiality and privacy protections. Clarifying privacy protections and promoting communication of patient records is critical for improving patients’ access to care and quality of treatment once in care. The Center for Excellence for Protected Health information is supported by SAMHSA and includes key resources around privacy and confidentiality. More Details...

Increase Access to Care Self-Assessment (2019). Resource Type: Toolkit. Description: Our Migrant Health Program Self-Assessment tool will provide your health center with the framework to assess and document current status of your MSAW program, and to identify gaps and areas of improvement to better reach and serve your MSAW population. More Details...

Using Human Resource Metrics (2019). Resource Type: Online Self-Paced Learning Modules. Description: The purpose of this course is to provide examples of Human Resource (Metrics) to help your organization measure the effectiveness and efficiency of your HR policies and help indicate areas that require additional analysis to improve the Employee Life Cycle (ELC). More Details...

Systems Orientation for Clinical Leaders (eLearning) (2019). Resource Type: Online Self-Paced Learning Modules. Description: This eLearning module discusses the importance of systems orientation as part of a clinical leader's core competency development. Real-life examples and case scenarios are used to focus on enhancing a clinical leader's ability to: Utilize both "big picture" and detailed "systems thinking" when analyzing issues and making decisions; Align clinical, tactical operations with the health center's mission, vision, and values; Manage change among the clinical staff as the health center moves into new care models (e.g., Patient Centered Medical Home model); Actively work to integrate Public/Population Health issues with routine delivery of primary care. More Details...

Legal Requirements and Issues Concerning Wraparound Payments to FQHCs (2019). Resource Type: Publication. Description: The federal law addressing the Medicaid FQHC PPS contains special provisions regarding payments to FQHCs for services rendered under contract with a Medicaid managed care organization (MCO). In essence, states are required to make payments to FQHCs to cover the difference between amounts paid to the FQHC by a Medicaid managed care organization (MCO) and the FQHC’s PPS rate (if the latter is higher).3 These supplemental payments, which are made directly from the state to the FQHC, are sometimes referred to as “wraparound” payments. This Issue Brief provides an overview of the law relating to wraparound payments to FQHCs, and identifies several current key policy issues relating to FQHCs’ participation in Medicaid managed care. More Details...

Health Center EHR Transition: Tips for everything from selection to contract negotiation to implementation (2019). Resource Type: Publication. Description: The HITEQ Center has a number of EHR transition tools that may be helpful for health centers that are considering a transition from one EHR to another. This resource brings together all these tools for easy access. More Details...

Compliance with 42 CFR Part 2: A Case Study with Community Medical Centers, Inc. (2019). Resource Type: Publication. Description: Health centers are actively expanding the substance use treatment services they offer in the community to address access to care for opioid use disorders, and more broadly to address better screening, referral and timely access to all substance use disorder (SUD) treatment. This case study is an example of how a health center is assessing operations to comply with 42 CFR Part 2, with a particular focus on changes to their health information technology (IT) systems. It includes a 42 CFR Part 2 Regulatory Checklist that health centers may find particularly helpful to review. More Details...

Team as Treatment - Driving Improvement in Diabetes (2019). Resource Type: Archived Webinar. Description: This webinar will share evidence-based models that will provide a framework for health centers to optimize the team in primary care. More Details...

Medicare FQHC Reimbursement (2019). Resource Type: Publication. Description: The Calendar Year 2019 Physician Fee Schedule Final Rule included two new provisions specific to health centers. Below is a summary of the latest updates for FQHCs. More Details...

Defining an Effective Change in Scope (2019). Resource Type: Publication. Description: This document explains the definition of a Medicaid change in scope and why this process is important for payment and care transformation. More Details...

Implementing Mobile Dental Services in an Elder Care Facility: Promising Practice (2019). Resource Type: Publication. Description: Harbor Health Services in MA identified a need for oral health care for the elderly population in their community. As a result, they implemented a program to offer dental services in an elder care facility in their community. This promising practice describes their program and lessons learned. More Details...

Establishing a Dental Clinic in a Hospital Emergency Department: Promising Practice (2019). Resource Type: Publication. Description: This promising practice follows Community Health Center of Franklin County in Massachushetts. This health center established a dental clinic in a hospital emergency department as an emergency room diversion strategy for patients experiencing dental problems. More Details...

Medicaid FQHC PPS Checklist (2019). Resource Type: Publication. Description: This resource outlines important information regarding the Medicaid FQHC Prospective Payment System. Federal law requires that State Medicaid agencies pay federally-qualified health centers (FQHCs or “health centers”) using a prospective payment system (PPS). This Medicaid FQHC Prospective Payment System Checklist is designed to assist FQHCs and Primary Care Associations (PCAs) in assessing FQHCs’ PPS rates and in pursuing strategies to make the PPS methodology work better. More Details...

Group Visits Fact Sheet (2019). Resource Type: Publication. Description: This resource goes into detail on group visits in Medicare and Medicaid and how payment works. More Details...

Emergency Preparedness Communications: Key Considerations (2019). Resource Type: Archived Webinar. Description: This webinar describes key communication strategies for utilization by health centers before, during and after an emergency and introduce an adaptable template to create an emergency preparedness communications plan. More Details...

General & Basic Operations for Clinical Leaders (2019). Resource Type: Archived Webinar. Description: This Office Hour is led by a subject matter expert to discuss and answer participants' questions about the importance of general and basic operations as part of a clinical leader's core competency development. More Details...

Complex Care Health Settings and Medical-Legal Partnerships (2019). Resource Type: Publication. Description: This fact sheet describes five complex care settings that have integrated medical-legal partnership services into care delivery to tackle SDOH. It also features data on the ways these partnerships have demonstrated initial success in improving both physical and mental health conditions as well as stabilizing income and housing for patients with complex conditions while also curbing costly overuse of health care services by addressing the root causes of patients’ problems. More Details...

Clinician Guides for Farmworker Health and Safety Regulations (2019). Resource Type: Toolkit. Description: MCN and Farmworker Justice offer these guides to assist clinicians in understanding farmworker health and safety regulations. Environmental and occupational health topics includes: EPA’s Federal Insecticide, Fungicide, and Rodenticide Act; EPA’s Food Quality Protection Act; EPA’s Worker Protection Standard More Details...

Emergency Preparedness: Secondary PPE Training (2019). Resource Type: Archived In-Person Training. Description: Lt. Brian Pomodoro, Sr. Program Mgr. of Disaster Response Training for DelValle Institute for Emergency Preparedness- Boston EMS, speaks on PPE donning and doffing. More Details...

Emergency Preparedness: Primary PPE Training: PPE Donning and Doffing Exercise (2019). Resource Type: Archived In-Person Training. Description: Lt. Brian Pomodoro, Sr. Program Mgr. of Disaster Response Training for DelValle Institute for Emergency Preparedness- Boston EMS, speaks on PPE donning and doffing. More Details...

Emergency Preparedness: Personal Protective Equipment: PPE Donning and Doffing Exercise (2019). Resource Type: Archived In-Person Training. Description: Lt. Brian Pomodoro, Sr. Program Mgr. of Disaster Response Training for DelValle Institute for Emergency Preparedness- Boston EMS, speaks on PPE donning and doffing. More Details...

Emergency Preparedness: Panel Discussion Q&A: Emerging Infectious Disease Readiness for Community Health Centers and Ambulatory Care (2019). Resource Type: Archived In-Person Training. Description: Dr. Rick Sacra, Bernadette Thomas, Lt. Brian Pomodoro, Sr., and Sarah Darcy answer questions about emerging infectious disease readiness for community health centers and ambulatory care More Details...

Emergency Preparedness: Infectious Disease Surveillance: Infectious Disease Surveillance in Massachusetts and Beyond (2019). Resource Type: Archived In-Person Training. Description: Larry Madoff, MD, speaks on infectious disease surveillance in Massachusetts and beyond. More Details...

Emergency Preparedness: Infectious Disease Risk: Risk Communication: Infectious Disease (2019). Resource Type: Archived In-Person Training. Description: Sarah Darcy, Media Relations Manager for South Shore Health System, speaks on risk communication and how it relates to infectious disease. More Details...

Emergency Preparedness: Infectious Disease Risk: Risk Communication: Infectious Disease (2019). Resource Type: Archived In-Person Training. Description: Sarah Darcy, Media Relations Manager for South Shore Health System, speaks on risk communication and how it relates to infectious disease. More Details...

Emergency Preparedness: Health Center Perspective: Protecting our Workforce and Patients from Emerging Infectious Disease (2019). Resource Type: Archived In-Person Training. Description: Bernadette Thomas, DNP, Chief Operations Officer for Lynn Community Health Center speaks on protecting our workforce and patients from emerging infectious disease More Details...

Emergency Preparedness: Ebola Training & Overview (2019). Resource Type: Archived In-Person Training. Description: Dr. Rick Sacra, ELWA Hospital, speaks on Ebola, its history, treatment and his personal experience contracting the virus. More Details...

Emergency Preparedness Conference Recordings (2019). Resource Type: Online Self-Paced Learning Modules. Description: These presentations were given at a one-day conference hosted by the Massachusetts League of Community Health Centers (MassLEAGUE). The conference focused on the realities of primary care and proper infection control for stopping the spread – and fear – of emerging infectious diseases. Topics include epidemiology and disease surveillance, lessons learned from the recent global threat of Ebola, and an interactive session on personal protective equipment. More Details...

Reporting of Community Health Workers in the Uniform Data System (2019). Resource Type: Publication. Description: With Community Health Workers (CHWs) identified as a unique staffing category in the Uniform Data System (UDS) for the first time in 2016, the number of FTEs reported has been much lower than expected (879 FTEs across 1367 grantees). Although in 2017, a slight increase was shown (1,130.36 across 1373 grantees), these figures appear inconsistent with the anecdotal evidence of widespread utilization of CHWs in Health Center settings. These inconsistencies may reflect unclear guidance on how to accurately identify and report the work of CHWs. The goal of this tool is to provide resources that will help Health Centers to: Explore common CHW titles and roles Identify staff performing duties that may align with the CHW profession and should be reported under the CHW line in UDS Assess CHW knowledge, skills, and abilities by using the CHW Core Competencies checklist Review CHW training opportunities Access a list of UDS resources developed by the Health Resources and Services Administration (HRSA) Access a list of CHW clinical integration resources Ultimately, the proper identification, reporting, and training of CHWs is key to increase the accuracy of the national representation of their work. More Details...

Bilingual Greetings for Monolingual Staff (2019). Resource Type: Publication. Description: The List of English Greeting Words & Phrases for Monolingual Front Office Staff is a two-page document providing a list of commonly used English greeting words and phrases with Spanish translations and a phonetic pronunciation guide. The list is a product of the Language Access More Details...

Integrating Team-Based Care to Improve Clinical Outcomes (2018). Resource Type: Publication. Description: This publication serves as a primer on care team formation for community health centers, specifically as a means of treating chronic diseases. More Details...

Preparing for Value-Based Care: A Guide for Health Centers (2018). Resource Type: Publication. Description: This publication serves as a primer on value-based care for community health centers, specifically as a means of treating chronic diseases. More Details...

Navigating the CMS Emergency Preparedness Rule: A Step-by-Step Guide (2018). Resource Type: Publication. Description: This guide serves to help health centers navigate CMS' requirements. More Details...

Federal Housing Assistance in the Event of a Disaster: An Emergency Preparedness Resource (Spanish) (2018). Resource Type: Publication. Description: Information about available housing assistance after a major disaster. More Details...

Federal Housing Assistance in the Event of a Disaster: An Emergency Preparedness Resource (Haitian Creole) (2018). Resource Type: Publication. Description: Information about available housing assistance after a major disaster. More Details...

Federal Food Assistance in the Event of a Disaster: An Emergency Preparedness Resource (English) (2018). Resource Type: Publication. Description: Information about available food assistance after a major disaster. More Details...

Federal Food Assistance in the Event of a Disaster: An Emergency Preparedness Resource (Spanish) (2018). Resource Type: Publication. Description: Information about available food assistance after a major disaster. More Details...

Federal Food Assistance in the Event of a Disaster: An Emergency Preparedness Resource (Haitian Creole) (2018). Resource Type: Publication. Description: Information about available food assistance after a major disaster. More Details...

Understanding & Advancing the Health Center Role in Local Emergency Response (2018). Resource Type: Archived Webinar. Description: Health centers can play a crucial role in local emergency planning and response efforts. Panelists from across the country will share their experiences in building health care coalitions and other collaborative opportunities to position health centers for a greater impact in preparedness and response. More Details...

Planning for Specific Hazards - Bolstering Health Center Staff Readiness for an Outbreak (2018). Resource Type: Archived Webinar. Description: This webinar explores the value of developing hazard-specific plans, such as for infectious disease outbreaks, as part of an all-hazards approach to emergency preparedness. Panelists share tips for prioritizing hazards and guidance on planning for an outbreak, including how to effectively train staff, test plans, and access helpful resources. More Details...

Optimizing Team Resources: Patient/Provider Scheduling and Panel Size (2018). Resource Type: Archived Webinar. Description: Health centers continue to devote significant resources to the transition to a team-based model of primary care delivery. This session goes "back to basics" to take a fresh look at techniques designed to expand capacity, utilizing existing resources within a sustainable structure. From defining target outcomes to simplifying scheduling templates to aligning panel size, participants will learn a replicable process for moving forward with each of their primary care teams through what is often a divisive operational imperative. More Details...

Effective Partnerships Guide: Improving Oral Health for Migrant and Seasonal Head Start Children and their Families (2018). Resource Type: Publication. Description: The purpose of this guide is to create an opportunity for Migrant and Seasonal Head Start (MSHS) programs and health centers to learn more about each other’s programs, share resources, foster new partnerships and strengthen ones already in place. Although the guide focuses primarily on oral health, information about medical health services is included. More Details...

The Fundamentals of Developing a FQHC APM (2017). Resource Type: Archived Webinar. Description: This webinar provides the basis for developing capitated FQHC APM and some best practices. More Details...

Growing Our Own: Cultivating the Next Generation of Primary Care Physicians in Community Health Centers (2017). Resource Type: Publication. Description: It is critical to advance policies and programs that help community health centers (CHCs) become Educational Health Centers (EHCs)2 and “grow their own” primary care training opportunities. This paper explores several pathways for promoting CHCs as teaching environments - enhanced partnerships between Academic Medical Centers (AMCs) and CHCs (with either the AMC or the CHC as the sponsoring institution3), and CHCs participating in HRSA Teaching Health Center (THC) funding opportunities (with sponsorship either by the CHC alone or by a consortium body) - and posits a spectrum of options and costs associated with each of these pathways to train medical residents.