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Introduction. Use this page to quickly find all resources from the Clearinghouse database on Operations.

Background. Operations resources contain information for health centers concerning administrative policies, compliance, emergency management, governance, human resources, and patient-centered medical home.

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Results for: Topic Area = Operations

Displaying all 189 records.

2018 FTCA for Volunteers FAQ_Spanish (2018). Resource Type: Publication. Resource Topic: Operations, Workforce. Resource Subtopic: Human Resources, Development and Training. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Accountable Care Best Practices: Alliance Chicago (2018). Resource Type: Publication. Resource Topic: Clinical Issues, Operations. Resource Subtopic: Human Resources. Keywords: Accountable Care , Integrated Care. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Accountable Care Best Practices: Miami Beach Health Center (2019). Resource Type: Publication. Resource Topic: Operations, Finance. Keywords: Accountable Care. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

ADA Coronavirus FAQs (2020). Resource Type: Toolkit. Resource Topic: Emerging Issues, Clinical Issues, Operations. Resource Subtopic: Oral Health, COVID-19. Keywords: Infectious Diseases, Risk Management. Developed by: American Dental Association (See other resources developed by this organization). More Details...

Advancing Health Care Through Care Coordination (2017). Resource Type: Archived Webinar. Resource Topic: Operations, Quality Improvement. Resource Subtopic: Patient-Centered Medical Home. Developed by: Health Outreach Partners (See other resources developed by this organization). More Details...

Catalog of Community Health Needs Assessment Tools and Resources (2015). Resource Type: Publication. Resource Topic: Operations. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Civil Legal Aid 101 for Health Care (2016). Resource Type: Toolkit. Resource Topic: Operations. Developed by: National Center for Medical-Legal Partnership (See other resources developed by this organization). More Details...

Claims Reimbursement for Testing and Treatment of Uninsured – COVID-19 (English/Spanish) (2020). Resource Type: Publication. Resource Topic: Operations, Finance. Resource Subtopic: COVID-19. Keywords: Reimbursement , Infectious Diseases. Developed by: National Association of Community Health Centers (See other resources developed by this organization). In collaboration with Feldesman Tucker Leifer Fidell. More Details...

Clinician's Guide to OSHA's Field Sanitation Standard (2016). Resource Type: Publication. Resource Topic: Operations. Resource Subtopic: Compliance. Developed by: Farmworker Justice (See other resources developed by this organization). More Details...

Clinician's Guide to the Federal Insecticide, Fungicide, and Rodenticide Act (FIFRA) and the Food Quality Protection Act (FQPA) (2016). Resource Type: Publication. Resource Topic: Operations. Resource Subtopic: Compliance. Developed by: Farmworker Justice (See other resources developed by this organization). More Details...

Coding and Documentation Improvement Series (2018). Resource Type: Archived Webinar. Resource Topic: Operations, Finance. Resource Subtopic: Compliance. Keywords: Clinical Coding, Documentation. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Coffee Break Webinar: Outreach Business Value Toolkit (2015). Resource Type: Archived Webinar. Resource Topic: Operations. Developed by: Health Outreach Partners (See other resources developed by this organization). More Details...

Coffee Break Webinar: The Outreach Starter Kit (2011). Resource Type: Archived Webinar. Resource Topic: Operations, Workforce. Resource Subtopic: Development and Training. Developed by: Health Outreach Partners (See other resources developed by this organization). More Details...

Contracting for Dental Services In Health Centers: A Checklist for Planning (2017). Resource Type: Publication. Resource Topic: Clinical Issues, Operations. Resource Subtopic: Oral Health, Administrative Policies. Developed by: National Network for Oral Health Access (See other resources developed by this organization). More Details...

Contracting for Dental Services In Health Centers: Implementation Strategies (2017). Resource Type: Publication. Resource Topic: Clinical Issues, Operations. Resource Subtopic: Oral Health, Administrative Policies. Developed by: National Network for Oral Health Access (See other resources developed by this organization). More Details...

Creating a Facility that Supports the Patient-Centered Medical Home (2011). Resource Type: Publication. Resource Topic: Operations. Resource Subtopic: Capital Development. Keywords: Health Care Facilities, Medical Home. Developed by: Capital Link (See other resources developed by this organization). More Details...

Creating Spaces that Support the Work of the Primary Care Team (2017). Resource Type: Archived Webinar. Resource Topic: Operations, Finance. Resource Subtopic: Capital Development, Patient-Centered Medical Home. Keywords: Health Care Facilities, Medical Home, Team-Based Care. Developed by: Capital Link (See other resources developed by this organization). More Details...

Dashboard Collaborative Pilot Change Package (2017). Resource Type: Publication. Resource Topic: Operations. Developed by: National Network for Oral Health Access (See other resources developed by this organization). More Details...

Defining an Effective Change in Scope (2019). Resource Type: Publication. Resource Topic: Emerging Issues, Finance, Operations. Resource Subtopic: Administrative Policies. Keywords: Medicaid. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Dental Forms Library (n.a.). Resource Type: Publication. Resource Topic: Clinical Issues, Operations. Resource Subtopic: Oral Health, Human Resources. Developed by: National Network for Oral Health Access (See other resources developed by this organization). More Details...

Developing a Community Health Center Capital Project Plan and Budget – Part One (2020). Resource Type: Archived Webinar. Resource Topic: Finance, Operations. Resource Subtopic: Capital Development, Financial Performance Improvement, Sustainability. Keywords: Planning. Developed by: Capital Link (See other resources developed by this organization). More Details...

Developing Cross-Sector Partnerships (2020). Resource Type: Publication. Resource Topic: Clinical Issues, Emerging Issues, Governance, Operations, Promising/Best Practices, Quality Improvement, Social Determinants of Health (SDOH), Special and Vulnerable Populations, Value-Based Health Care Transformation. Resource Subtopic: Behavioral Health, Diabetes, HIV/AIDS, Research and Data, Substance Use Disorders, Patient-Centered Medical Home, Health Equity, Population Health , Community, Health, and Housing Partnerships, Policy and Advocacy, Enabling Services (ES), Patient-Centered Health Outcomes, Patient Engagement, Programs and Services, Development and Training. Keywords: Access to Care, American Indians/Native Alaskans, Asian Americans, Native Hawaiians and Pacific Islanders (AA&NHPIs), Asthma, Blacks/African Americans, Cancer, Care Coordination, Case Studies, Chronic Diseases and Care, Communication, Transparency, and Outreach, Community Engagement, Community Health Workers, Comorbidities, Culturally and Linguistically Appropriate Services (CLAS), Data Collection, Management, and Analytics, Discrimination, Documentation, Education - Staff (e.g., Competency-Based), Education - Patient, Eligible Professionals, Environmental Health, Evaluation, Health Care Facilities, Health Information Exchange (HIE), Health Insurance, Health Risk and Behavior, Health Systems, Hispanic Americans/Latinos, Latinas, Housing, Hypertension, Immunization, Implementation Tools, Incentive Programs, Infectious Diseases, Injury and Violence Prevention, Integrated Care, Medicaid, Medical Home, Medical Legal Partnerships (MLPs), Medicare, Mental Health, Migrants, Nutrition, Obesity, Occupational Health and Safety, Older Adults (Elders/Elderly), Outreach, Partnerships, Patient Demographics, Patient Satisfaction, Persons Experiencing Homelessness, Performance Improvement, Physical Activity, Planning, Policies and Procedures, Prevention, Quality Measures, Research, Residents of Public Housing, Retention in Care, Risk Management, Rural Health Services, Safety Net Providers, Screening, Smoking Cessation, Strategic Planning, Team-Based Care. Developed by: National Center for Health in Public Housing (See other resources developed by this organization). More Details...

Emergency Department Care Coordination (2017). Resource Type: Archived Webinar. Resource Topic: Operations, Finance. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Emergency Preparedness Conference Recordings (2019). Resource Type: Online Self-Paced Learning Modules. Resource Topic: Emerging Issues, Operations, Clinical Issues. Resource Subtopic: Emergency Management, Diabetes, Research and Data. Developed by: National Nurse-Led Care Consortium (See other resources developed by this organization). More Details...

Emerging Issues in FQHC Reimbursement Issue Brief (2019). Resource Type: Publication. Resource Topic: Emerging Issues, Finance, Promising/Best Practices, Operations. Resource Subtopic: Administrative Policies. Keywords: Medicaid , Reimbursement. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Esquemas de fraude Alerta de orientación (2020). Resource Type: Publication. Resource Topic: Operations. Resource Subtopic: COVID-19. Keywords: Infectious Diseases. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Financial and Operational Contingency Planning (English/Spanish) (2019). Resource Type: Publication. Resource Topic: Operations, Finance. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Fraud Schemes Guidance Alert (English/Spanish) (2020). Resource Type: Publication. Resource Topic: Emerging Issues, Operations, Clinical Issues. Resource Subtopic: Emergency Management, COVID-19. Keywords: Infectious Diseases. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

FTCA Office Hour #2 — COVID-19 (2020). Resource Type: Archived Webinar. Resource Topic: Operations. Resource Subtopic: COVID-19, Emergency Management. Keywords: Infectious Diseases. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Group Visits Fact Sheet (2019). Resource Type: Publication. Resource Topic: Emerging Issues, Operations. Resource Subtopic: Administrative Policies. Keywords: Medicaid , Medicare. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

HCH Costing Tool (2016). Resource Type: Toolkit. Resource Topic: Operations. Developed by: National Health Care for the Homeless Council (See other resources developed by this organization). More Details...

HITEQ Highlights: Getting Started with a Social Media Strategy for HIV Prevention and Care (2020). Resource Type: Archived Webinar . Resource Topic: Health Information Technology (HIT)/Data, Operations. Resource Subtopic: HIV/AIDS. Keywords: Outreach, Social Media. Developed by: HITEQ (See other resources developed by this organization). More Details...

Hurricane Recovery Resources for Health Centers (2017). Resource Type: Publication. Resource Topic: Finance, Operations. Resource Subtopic: Emergency Management, Capital Development. Developed by: Capital Link (See other resources developed by this organization). More Details...

Implementing your sliding fee policy (2017). Resource Type: Archived Webinar. Resource Topic: Finance, Operations. Resource Subtopic: Compliance, Financial Trends. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Issue Brief: The Role of Exposure Incident Reporting in the Regulation of Pesticides (2013). Resource Type: Publication. Resource Topic: Clinical Issues, Operations. Resource Subtopic: Research and Data, Compliance. Developed by: Farmworker Justice (See other resources developed by this organization). More Details...

Job Description for Clinical Data Specialist: Skills and Job Descriptions (2016). Resource Type: Publication. Resource Topic: Health Information Technology (HIT)/Data, Workforce, Operations. Resource Subtopic: Recruitment and Retention, Human Resources. Keywords: Job Descriptions. Developed by: HITEQ (See other resources developed by this organization). More Details...

Job Description for Health Informatics Manager: Skills and Job Descriptions (2016). Resource Type: Publication. Resource Topic: Health Information Technology (HIT)/Data, Workforce, Operations. Resource Subtopic: Human Resources, Recruitment and Retention. Keywords: Job Descriptions. Developed by: HITEQ (See other resources developed by this organization). More Details...

Job Description for Senior Programmer/Analyst: Skills and Job Descriptions (2016). Resource Type: Publication. Resource Topic: Health Information Technology (HIT)/Data, Workforce, Operations. Resource Subtopic: Human Resources, Recruitment and Retention. Keywords: Job Descriptions. Developed by: HITEQ (See other resources developed by this organization). More Details...

Job Postings: A template for Human Resources and Hiring Managers (2016). Resource Type: Publication. Resource Topic: Health Information Technology (HIT)/Data, Operations. Resource Subtopic: Human Resources. Keywords: Recruitment and Registration. Developed by: HITEQ (See other resources developed by this organization). More Details...

Legal Requirements and Issues Concerning Wraparound Payments to FQHCs (2019). Resource Type: Publication. Resource Topic: Operations, Finance. Resource Subtopic: Compliance. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Leveraging Outreach to Support the Patient-Centered Medical Home (2015). Resource Type: Publication. Resource Topic: Operations. Developed by: Health Outreach Partners (See other resources developed by this organization). More Details...

Marketing Toolkit (2020). Resource Type: Toolkit. Resource Topic: Operations. Keywords: Communication, Transparency, and Outreach. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Medicaid FQHC PPS Checklist (2019). Resource Type: Publication. Resource Topic: Finance, Operations. Resource Subtopic: Administrative Policies. Keywords: Medicaid. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Medicare FQHC Reimbursement (2019). Resource Type: Publication. Resource Topic: Emerging Issues, Operations, Finance. Resource Subtopic: Administrative Policies. Keywords: Medicare. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Medicare FQHC Reimbursement (2019). Resource Type: Publication. Resource Topic: Operations, Finance. Keywords: Reimbursement. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Migrant Family Emergencies (2015). Resource Type: Publication. Resource Topic: Special and Vulnerable Populations, Operations. Resource Subtopic: Emergency Management. Keywords: Migratory and Seasonal Agricultural Workers (MSAW). Developed by: MHP Salud (See other resources developed by this organization). More Details...

Optimizing Team Resources: Patient/Provider Scheduling and Panel Size (2020). Resource Type: Archived Webinar. Resource Topic: Finance, Workforce, Operations. Developed by: Capital Link (See other resources developed by this organization). More Details...

Orientation Follow-up Survey (2016). Resource Type: Publication. Resource Topic: Workforce, Health Information Technology (HIT)/Data, Operations. Resource Subtopic: Human Resources, Development and Training. Keywords: Staffing and Onboarding, Surveys. Developed by: HITEQ (See other resources developed by this organization). More Details...

Outreach and Value-Based Care (2017). Resource Type: Publication. Resource Topic: Value-Based Health Care Transformation, Operations. Resource Subtopic: Value-Based Payment, Patient-Centered Medical Home. Developed by: Health Outreach Partners (See other resources developed by this organization). More Details...

Outreach Business Value Webinar: Clinical Efficiency & Triple Aim (2016). Resource Type: Archived Webinar. Resource Topic: Operations. Developed by: Health Outreach Partners (See other resources developed by this organization). More Details...

Outreach Business Value Webinar: Increase Revenue & Avoid Costs (2016). Resource Type: Archived Webinar. Resource Topic: Operations. Developed by: Health Outreach Partners (See other resources developed by this organization). More Details...

Overview of the CMS Emergency Preparedness Rule (2016). Resource Type: Archived Webinar. Resource Topic: Operations. Resource Subtopic: Emergency Management. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Patient Centered Health Home: Digital Story (2016). Resource Type: Video. Resource Topic: Operations. Resource Subtopic: Patient-Centered Medical Home. Keywords: Appointments. Developed by: National Center for Farmworker Health (See other resources developed by this organization). More Details...

Patient-Centered Medical Home (n.a.). Resource Type: Podcast. Resource Topic: Operations. Resource Subtopic: Patient-Centered Medical Home. Developed by: National Center for Health in Public Housing (See other resources developed by this organization). More Details...

Pharmacy/340B Office Hours (2018). Resource Type: Archived Webinar. Resource Topic: Operations. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Presenting Quality Data to the Board: What Questions to Ask (n.a.). Resource Type: Archived Webinar. Resource Topic: Operations, Clinical Issues. Resource Subtopic: Research and Data. Developed by: National Center for Health in Public Housing (See other resources developed by this organization). More Details...

Project Highlight: The Floating Hospital, NY (2019). Resource Type: Publication. Resource Topic: Operations, Finance, Special and Vulnerable Populations. Resource Subtopic: Capital Development, Community, Health, and Housing Partnerships. Developed by: Capital Link (See other resources developed by this organization). More Details...

Promising Practice: Ohio Hills Dental Program Redesign (2017). Resource Type: Publication. Resource Topic: Operations. Developed by: National Network for Oral Health Access (See other resources developed by this organization). More Details...

Reimagining Care: Reopening Dental Practices (2020). Resource Type: Archived Webinar. Resource Topic: Emerging Issues, Operations. Resource Subtopic: COVID-19. Keywords: Infectious Diseases. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Remote Work Toolkit (English/Spanish) (2020). Resource Type: Publication. Resource Topic: Emerging Issues, Operations. Resource Subtopic: Emergency Management, COVID-19. Keywords: Infectious Diseases. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Reporting of Community Health Workers in the Uniform Data System (2019). Resource Type: Publication. Resource Topic: Clinical Issues, Workforce, Operations. Resource Subtopic: Research and Data, Recruitment and Retention, Human Resources. Developed by: MHP Salud (See other resources developed by this organization). More Details...

Salaries and Job Satisfaction of Health Center Dental Providers (2013). Resource Type: Publication. Resource Topic: Operations. Developed by: National Network for Oral Health Access (See other resources developed by this organization). More Details...

Self-Care: Taking Care of Ourselves So We Can Take Care of Others (2017). Resource Type: Publication. Resource Topic: Operations. Resource Subtopic: Human Resources. Developed by: Health Outreach Partners (See other resources developed by this organization). More Details...

Simulation Exercise: Coronavirus Disease (COVID-19) Training (2020). Resource Type: In Person Training. Resource Topic: Emerging Issues, Operations, Clinical Issues. Resource Subtopic: Emergency Management, COVID-19. Keywords: Infectious Diseases. Developed by: World Health Organization (See other resources developed by this organization). More Details...

Special COVID-19 Weitzman ECHO Session (2020). Resource Type: Archived Webinar. Resource Topic: Clinical Issues, Emerging Issues, Operations. Resource Subtopic: COVID-19. Keywords: Infectious Diseases. Developed by: Weitzman Institute (See other resources developed by this organization). More Details...

Standardized Screening for Veteran Status (2020). Resource Type: Archived Webinar. Resource Topic: Operations, Special and Vulnerable Populations. Keywords: Screening. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Standardized Screening for Veteran Status (2020). Resource Type: Archived Webinar. Resource Topic: Operations, Special and Vulnerable Populations. Keywords: Screening. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

State Environments Chartbook 2018 (2018). Resource Type: Publication. Resource Topic: Health Information Technology (HIT)/Data, Operations, Clinical Issues. Resource Subtopic: Telehealth, Research and Data. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Strategic National Stockpile (SNS) (English/Spanish) (2020). Resource Type: Publication. Resource Topic: Emerging Issues, Operations. Resource Subtopic: Emergency Management. Keywords: Infectious Diseases. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Supply Chain Local Coordination Infographic (English/Spanish) (2020). Resource Type: Publication. Resource Topic: Emerging Issues, Operations. Resource Subtopic: Emergency Management. Keywords: Infectious Diseases. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Systems Orientation for Clinical Leaders (eLearning) (2019). Resource Type: Online Self-Paced Learning Modules. Resource Topic: Operations, Workforce. Resource Subtopic: Leadership, Patient-Centered Medical Home. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Team as Treatment - Driving Improvement in Diabetes (2019). Resource Type: Archived Webinar. Resource Topic: Workforce, Operations, Quality Improvement. Resource Subtopic: Human Resources, Diabetes, Development and Training. Keywords: Team-Based Care. Developed by: Community Health Center, Inc (See other resources developed by this organization). More Details...

Telehealth Essentials (2020). Resource Type: Publication. Resource Topic: Emerging Issues, Operations. Resource Subtopic: Telehealth, COVID-19. Keywords: Infectious Diseases. Developed by: Mid-Atlantic Telehealth Resource Center (See other resources developed by this organization). More Details...

Telehealth Essentials Checklist Training Event Recording (2020). Resource Type: Archived Webinar. Resource Topic: Operations, Emerging Issues. Resource Subtopic: Telehealth, —Emerging Issues. Developed by: Mid-Atlantic Telehealth Resource Center (See other resources developed by this organization). More Details...

Telehealth Implications for FQHCs — COVID-19 (2020). Resource Type: Archived Webinar. Resource Topic: Emerging Issues, Operations. Resource Subtopic: Compliance, COVID-19, Telehealth. Keywords: Access to Care. Developed by: Feldesman Tucker Leifer Fidell LLP (See other resources developed by this organization). In collaboration with National Association of Community Health Centers. More Details...

Telehealth Office Hour with NACHC: Patient comfort with technology, tips from VHA (2020). Resource Type: Archived Webinar. Resource Topic: Operations. Resource Subtopic: Telehealth. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Telehealth Office Hours: Focus on Sustainability (2020). Resource Type: Archived Webinar. Resource Topic: Health Information Technology (HIT)/Data, Operations. Resource Subtopic: Telehealth, Administrative Policies. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

Telehealth to Support Primary Care during COVID-19 (2020). Resource Type: Archived Webinar. Resource Topic: Emerging Issues, Operations, Clinical Issues. Resource Subtopic: Telehealth, COVID-19. Keywords: Infectious Diseases. Developed by: The Fitzhugh Mullan Institute for Health Workforce Equity (See other resources developed by this organization). More Details...

Telehealth Workflows (2020). Resource Type: Other. Resource Topic: Clinical Issues, Health Information Technology (HIT)/Data, Operations. Resource Subtopic: COVID-19, Electronic Health Records (EHRs), Telehealth. Keywords: Access to Care , Documentation. Developed by: OCHIN, Inc. (See other resources developed by this organization). More Details...

The Fundamentals of Developing a FQHC APM (2017). Resource Type: Archived Webinar. Resource Topic: Finance, Operations. Resource Subtopic: Patient-Centered Medical Home. Keywords: Medicaid , Payment and Reform. Developed by: National Association of Community Health Centers (See other resources developed by this organization). More Details...

The Operational Site Visit: A Fiscal Perspective (n.a.). Resource Type: Archived Webinar. Resource Topic: Operations. Developed by: National Center for Health in Public Housing (See other resources developed by this organization). More Details...

Understanding & Advancing the Health Center Role in Local Emergency Response (2018). Resource Type: Archived Webinar. Resource Topic: Special and Vulnerable Populations, Operations. Resource Subtopic: Emergency Management. Keywords: Infectious Diseases. Developed by: National Nurse-Led Care Consortium (See other resources developed by this organization). More Details...

Using Human Resource Metrics (2019). Resource Type: Online Self-Paced Learning Modules. Resource Topic: Operations. Resource Subtopic: Human Resources. Developed by: Association of Clinicians for the Underserved (See other resources developed by this organization). More Details...

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This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,375,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.