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Quick Finds: Operations

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Introduction. Use this page to quickly find all resources from the Clearinghouse database on Operations.

Background. Operations resources contain information for health centers concerning administrative policies, compliance, emergency management, governance, human resources, and patient-centered medical home.

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Results for: Topic Area = Operations

Displaying records 1 through 50 of 319.

Serving Veterans in Health Centers: Veterans and the Community Care Network (CCN): A Fact Sheet and Toolkit for FQHCs (2022). Resource Type: Toolkit. Description: This 2-page fact sheet and comprehensive toolkit are designed to orient FQHC Administrators to the enrollment requirements and program benefits of the Community Care Network, administered by the US Veterans Health Administration. More Details...

Serving Veterans in Health Centers: A Compendium of Success Stories (2022). Resource Type: Publication. Description: These ten success stories from around country share how health centers are successfully supporting the unique needs of local military veterans. From oral health care and care coordination to housing and outreach to the VA, these stories capture the ingenuity, advocacy and passion of local health centers giving back to Veterans. More Details...

Human Resources (HR) Issue Brief: Employee Freedoms in the Health Center Workplace (2022). Resource Type: Publication. Description: This Issue Brief examines employee freedoms in the health center workplace. It summarizes the relevant legal issues that must be considered when establishing policies relating to employee freedoms in the workplace. More Details...

Abt Conversations: What Does the Future of Community Health Centers Hold? (2022). Resource Type: Podcast. Description: Community health centers provide essential healthcare to people who are uninsured or underinsured. Increasingly, these health centers are offering additional critical services like dental and mental health care, and the question of how we support and enhance these resources is becoming more pressing. More Details...

CalAIM: Major Components and Current Implementation Status (2022). Resource Type: Archived Webinar. Description: This webinar reviews the major components of the California Advancing and Innovating Medi-Cal (CalAIM) initiatives, including: Enhanced Care Management, Community Supports, Behavioral Health (Criteria to Access Specialty Mental Health and No Wrong Door), and the Population Health Management Strategy and Roadmap. Presenters will provide an overview of the initiatives, timeline, and strategic implications for health centers. This conversation is meant to be a high-level overview of the most impactful initiatives to health centers. More Details...

Primer on Health Center Pharmacy Operations (2022). Resource Type: Publication. Description: The purpose of this resource is to orient new readers to pharmacy operations at health centers with a specific call-out section for the 340B program. Target audiences are health center C-Suite, Board Members, new health center 340B program staff, pharmacy leaders and new health center staff. More Details...

Manufacturer Restrictions on Contract Pharmacies (2022). Resource Type: Publication. Description: This NACHC Brief explains how Gilead’s new “Contract Pharmacy Integrity Initiative” leads to manufacturer restrictions which require health centers and other covered entities to provide claims-level data from contract pharmacies. Merck has recently included Federally Qualified Health Centers (FQHCs) in their contract pharmacy restrictions when previously only hospital covered entities were impacted. Restrictions do not apply to in-house/entity owned pharmacies. More Details...

Ramping Down Operations: Clinic Licensing Considerations (2022). Resource Type: Archived Webinar. Description: In response to COVID-19, under the authority of Executive Order N-35-20, the California Department of Public Health waived specific licensing requirements to ease the administrative burden on Primary Care Clinics. This training session includes updates on the state of clinic licensing in California, and an in-depth look at how to license a site after the expiration of the waiver. More Details...

Impact of COVID-19 On Public Housing Primary Care (PHPC) Health Center Patients and Operations (2022). Resource Type: Publication. Description: This publication by NCHPH highlights findings from a survey distributed to public housing residents assessing the effects that COVID-19 has had on Public Housing Primary Care (PHPC) patients and health center operations. More Details...

The COVID-19 Pandemic and the Health Center Workforce: Challenges and Solutions (2022). Resource Type: Archived Webinar. Description: Despite increasing demand for health care services, health centers indicate a critical shortage of staff necessary to meet that demand. Burnout, stress, depression, etc. have eroded our healthy workforce. This Facebook Live session discussed workforce challenges and how to navigate these challenges. More Details...

Implementing Screening of People with Disabilities and Functional Needs During Disasters (2022). Resource Type: Archived Webinar. Description: This learning collaborative is designed to help health centers work with people with disabilities to create customized emergency preparedness kits and plans. More Details...

Addressing COVID-19’s Impact on Health Centers’ Finance and Operations and Response Planning for Future COVID-19 Outbreaks and Other Emergencies (2022). Resource Type: Archived Webinar. Description: This learning collaborative guides participants through the challenges and solutions for addressing the financial and operational impacts of COVID-19 on health centers serving residents of public housing and other underserved communities, with an emphasis on applied response planning for future emergencies. More Details...

Quick Guide: Conducting Your Health Center’s Needs Assessment (2022). Resource Type: Publication. Description: This guide provides health center staff with an overview of key consderations, tools, and strategies for planning and implementing your needs assessment. More Details...

Establishing an Administrative Fellowship Program: A Practical Toolkit to Support and Develop Future Community Health Center Leaders (2022). Resource Type: Toolkit. Description: This toolkit provides an overview of administrative fellowships, items to consider prior to implementation and practical tools to recruit, train and place Fellows into permanent roles in a health center. Administrative Fellowship programs offer a pipeline for administrative and operations leaders who come from a health systems, health management and advanced administration background. More Details...

Eyes on Access: Steps for Integrating Comprehensive Eye Health and Vision Services into Health Centers (2022). Resource Type: Archived Webinar. Description: This is a Part 2 archive of a 2-part webinar series in Spring 2022 that reviewed the operational activities necessary to implement or enhance vision services in a health center. Learners reviewed planning factors such as provider configuration, cost, volume and supervision. More Details...

NTTAP Webinar: Health Professions Student Training (2022). Resource Type: Archived Webinar. Description: This webinar discussed best practices for health centers to train the next generation as they welcome students back to their clinics. This webinar addressed student training for RN students, how your organization can support capstone projects, and academic partnerships to bolster these efforts. More Details...

Do School-Based Health Models Expand Your Community Reach? Yes! (2022). Resource Type: Archived Webinar. Description: The National Association of Community Health Centers and the School-Based Health Alliance offered two virtual workshops for health centers on the key elements of providing school-based health care. The workshops included a focus on enhancing school-based partnerships and the unique operational considerations for providing school-based health care. More Details...

Telehealth Office Hours: Tele-Behavioral Health Best Practices for Health Centers Now and Into the Future (2022). Resource Type: Archived Webinar. Description: In this session, Clinical Psychologist Dr. Jonathan Neufeld will review the best practices for building, operating and sustaining a telebehavioral health practice in an FQHC setting. He will cover strategies for improving etiquette, assessing and mitigating patient risk, and updates on telehealth billing and policies related to the COVID-19 pandemic and public health emergency. More Details...

Finance Office Hours: No Surprises Act: Developing Your Good Faith Estimate (2022). Resource Type: Archived Webinar. Description: Starting January 1, 2022, The No Surprises Act requires all health care providers and facilities to provide uninsured and self-pay patients with a “good faith estimate” of expected charges before a patient receives services. This webinar reviews the regulatory requirements under the No Surprises Act and best practices for implementing the good faith estimate into your health center’s workflow. More Details...

Affordable Connectivity Program Consumer Outreach Toolkit (2022). Resource Type: Toolkit. Description: The Affordable Connectivity Program was created by the FCC to help households struggling to pay for internet service. As part of that effort, the FCC is mobilizing people and organizations to help raise awareness about the ACP. The materials below are available for public use, and you can download and customize them to meet your needs. More Details...

Comprehensive Care: Listening Sessions (2022). Resource Type: Archived Webinar. Description: This webinar discussed strategic initiatives to engage staff across all disciplines in listening sessions and how to utilize this discipline based feedback to create actionable projects to improve discipline specific work flows. More Details...

Eyes on Access: Introduction to Comprehensive Vision Services in Health Centers (2022). Resource Type: Archived Webinar. Description: This is a Part 1 archive of a 2-part webinar series in Spring 2022 that reviewed the interconnection of vision, chronic disease and quality of life. Data substantiating community needs, disparities and barriers was reviewed. This webinar series addresses how health centers can integrate vision services into primary care. More Details...

NTTAP Webinar: Assessing Health Center Readiness to Train Health Professionals (2022). Resource Type: Archived Webinar. Description: This webinar discussed how to use the Readiness to Train Assessment Tool (RTAT™), developed by HRSA-funded National Training and Technical Assistance Partners (NTTAP) at Community Health Center, Inc., to support health centers’ strategic workforce planning through the lens of health professions training (HPT). More Details...

Mobile Clinic Licensing 101 (2022). Resource Type: Archived Webinar. Description: CPCA hosted a webinar training session for licensing a mobile clinic on April 25, 2022. This webinar provides an overview of the following: o Mobile Clinic Definitions o Licensing requirements for a mobile clinic operated by a Primary Care Clinic in California as enforced by the California Department of Public Health (CDPH) o What to expect once you have applied for licensure o Who to contact for updates on the status of your application o Additional considerations, requirements, and best practices for operating a mobile clinic More Details...

Pharmacy Office Hour: Listening Session on Emerging Developments in Pharmacy Operations (2022). Resource Type: Archived Webinar. Description: NACHC will host a listening session on emerging developments in pharmacy access & operations. More Details...

NACHC Veterans Interest Group Office Hour (2022). Resource Type: Archived Webinar. Description: This recording is from NACHC's April 14, 2022 all-virtual Veterans Interest Group Office Hour. More Details...

School and Health Center Partnerships (2022). Resource Type: archived webinar. Description: The National Association of Community Health Centers and the School-Based Health Alliance are offering two virtual workshops for health centers on the key elements of providing school-based health care. The workshops include a focus on enhancing school-based partnerships and the unique operational considerations for providing school-based health care. More Details...

COVID-19 Vaccine Mandate Office Hours for Health Centers: Are You Ready for an On-Site Survey? (2022). Resource Type: archived webinar. Description: NACHC will offer regular Office Hours for health center, PCA, and HCCN staff who have questions or want to share information about implementing and complying with the CMS Staff Vaccination Requirement. More Details...

COVID-19 Vaccine Mandate Office Hours for Health Centers: Are You Ready for Phase Two Implementation? (2022). Resource Type: Archived Webinar. Description: NACHC will offer regular Office Hours for health center, PCA, and HCCN staff who have questions or want to share information about implementing and complying with the CMS Staff Vaccination Requirement. More Details...

Community Health Center Chartbook 2022 (2022). Resource Type: Other. Description: This publication is an overview of health centers' operations and patients served in 2020. NACHC presents FQHCs operations and services provided through using UDS, Kaiser, and ACS data. More Details...

Introduction to the Planning and Financing a Capital Project to Accommodate Integrated Care Learning Collaborative (2022). Resource Type: Archived Webinar. Description: Join Capital Link for an introductory webinar to learn more about our upcoming \"Planning and Financing a Capital Project to Accommodate Integrated Care\" Learning Collaborative and to gain insight on organizational readiness, select financial and operational benchmarks, financial capacity, and how to begin planning for your capital project. Capital Link is launching a fifth year of our capital planning learning collaborative, which provides practical direction and tools for capital project planning, financing, and completing for health centers that anticipate the need for a project in the next one to five years. More Details...

Coding for Pesticide-Related Illness: A Toolkit for Coding for Pesticide-Related Illness: Toxic Effects of Pesticide, Signs and Symptoms of Effects of Pesticides (Acute Effects) (2022). Resource Type: Toolkit. Description: This guide details the ICD-10-CM codes for the toxic effects and the signs and symptoms for pesticide-related illnesses. This information is pulled from the ICD-10-CM Official Guidelines for Coding and Reporting (and other resources). Please refer to the guidelines for additional information. This guide is for educational purposes only and does not constitute medical, healthcare or billing advice. Healthcare providers and billing/coding professionals are advised to seek confirmatory information. This is not an exhaustive list nor does it imply etiology. www.pesticideresources.org/med More Details...

COVID-19 Vaccine Mandate Office Hours for Health Centers (2022). Resource Type: Archived Webinar. Description: This NACHC Office Hour shares new information about implementing and complying with the CMS Staff Vaccination Requirement. The speakers discuss the Guidance for the Interim Final Rule – Medicare and Medicaid Programs; Omnibus COVID-19 Health Care Staff Vaccination, FQHC Supplemental Survey Guidance, and current legal challenges. More Details...

Optimizing People, Place, and Process in Planning Your Facility for Integrated Care (2022). Resource Type: Archived Webinar. Description: This webinar will provide an overview of the most important factors to consider when planning a facility that will accommodate various models of integrated care. Drawing from our publication, “Tools for Creating an Environment that Supports Integration,” released in 2020 and the recently released, “Optimizing People, Place and Process: Resources to Facilitate Integrated Care in FQHCs,” we’ll present guiding principles for creating a place in which integrated care teams can work effectively with each other and the patients they serve. More Details...

Billing, Coding, Documentation & Quality Series, Part II: Treating Substance/Opioid Use Disorders via Medication-Assisted Treatment (MAT) in Community Health (2022). Resource Type: Archived Webinar. Description: This webinar from 1/27/22 outlines the steps needed to effectively document, code, and bill for services including screening for SUD/OUD and providing care during the induction, stabilization, and maintenance phases of MAT. Individual state Medicaid issues are too numerous and will not be specifically referred to on a state-by-state basis. More Details...

MLP in Health Centers (Session 1): A deep dive on laying the foundation & funding the model (2022). Resource Type: In-Person Training. Description: The first session of the webinar series featured Ann C. Mangiameli (Managing Attorney at Legal Aid of Nebraska) and Brad L. Meyer (CMPE, CEO of Bluestem Health) as panelists. They spoke from their experience to help health center and MLP staff better understand how to develop and implement their MLP models and explore effective methods for funding. More Details...

Billing, Coding, Documentation & Quality Series, Part I: Top 10 Documentation and Revenue Tips in Community Health (2022). Resource Type: Archived webinar. Description: This session from 1/20/22 provides a review of opportunities for Community Health Centers to improve clinical documentation, professional coding, and medical billing with a focus on the unique CMS rules and regulations for reporting health services to various insurance entities. Significant attention will be paid to how staff can work together to balance clinical and business goals. Webinar content is presented from the perspective of a CMS-approved federally qualified Health Center with a focus on details found within CMS Claims/Benefits Manuals Chapters 9 and 13. More Details...

National Audience Webinar and Launch of SDOH Innovations Showcase Competition (Part I) (2022). Resource Type: Archived Webinar. Description: During the keynote, Dr. Hasshan Batts shared how his personal journey has informed community-based efforts to improve the health and well-being of structurally marginalized people in Allentown, PA. Dr. Batts is currently the Executive Director of the Promise Neighborhoods of the Lehigh Valley where he uses the concept of “Radical Welcome” to engage with individuals that are often excluded from community efforts. Dr. Batts also shared how PNLV is currently leading an innovative community engagement project in partnership with a community health center, health system, university, and community partners. During this session, the innovation competition activity and requirements were shared with attendees. More Details...

Optimizing People, Place and Process: Resources to Facilitate Integrated Care in Federally Qualified Health Centers (2022). Resource Type: Publication. Description: As the second in a series, this toolkit builds upon the principles and tools presented in Capital Link’s Tools for Creating an Environment that Supports Integration. Ensuring your teams are well equipped by optimizing your current resources will not only improve outcomes today, but inform future strategic initiatives as you plan for service and capital expansion tomorrow. (Released 2022) More Details...

Pharmacy Office Hour: Creating a Pharmacy Assistance Program (PAP) for your CHC (2021). Resource Type: Archived Webinar. Description: Pharmacy Office Hours are monthly opportunities to learn and ask questions about operational issues related to pharmacy. The December Office Hours will revisit an earlier presentation by focusing on creating a Patient Assistant Program (PAP) at health centers. This outlines the processes that need to be established to identify patients, gather information, and track services from submission to reordering. More Details...

Building Trust: A Relational Approach to talking about staff COVID-19 Vaccination Mandates (2021). Resource Type: Archived Webinar. Description: . This webinar provides health center leaders with an overview of strategies to engage in challenging conversations regarding vaccine confidence and the vaccine mandate with health center staff. More Details...

Advancing Health Center & School Partnerships: Improving COVID-19 Vaccination Administration for Children and Adolescents (2021). Resource Type: Publication. Description: This short technical assistance document provides tips and promising practices for health centers partnering with schools to vaccinate the pediatric and adolescent populations, with a focus on COVID-19 vaccinations. More Details...

Building the Case for Implementing Postgraduate NP Residency and NP/PA Training Programs (2021). Resource Type: Archived Webinar. Description: Join us as we discuss the the drivers and processes of implementing a postgraduate nurse practitioner residency program at your health center, the benefits of implementing a postgraduate residency program, and the residency tracks for Family, Psychiatric/Mental Health, Pediatric, and Adult-Gerontology Nurse Practitioners. We are joined by Charise Corsino, Program Director of the Nurse Practitioner Residency Program, and Nicole Seagriff, Clinical Program Director of the Primary Care Nurse Practitioner Residency Program, from the Community Health Center Inc. More Details...

CMS Omnibus COVID-19 Health Care Staff Vaccination Interim Final Rule: Health Center Compliance and Equitable Implementation (2021). Resource Type: Archived Webinar. Description: On November 4, 2021, the Centers for Medicare and Medicaid Services issued the Omnibus COVID-19 Health Care Staff Vaccination Interim Final Rule requiring health care workers at Medicare and Medicaid-certified facilities to be vaccinated unless they have approved religious or medical exemptions. Under the Centers for Medicare and Medicaid (CMS), FQHCs are considered a “facility” and will need to comply as a condition for participating in the Medicare and Medicaid program. More Details...

“Are We Prepared for the Next Emergency?” Webinar Series (2021). Resource Type: Archived Webinar. Description: Health Centers are likely to be the first point of contact for those seeking care for injuries, infectious diseases, and other emergency-related illnesses. As first-line responders, health centers are responsible for dealing with health emergency case management. The purpose of this webinar series was to increase awareness and understanding of the need for preparing for new emergencies beyond the COVID-19 pandemic. The webinar series provided an overview of best practices and challenges health centers face during emergencies and the role of primary care associations to lead the health centers’ emergency response. More Details...

A Community Toolkit for Addressing Health Misinformation (2021). Resource Type: Toolkit. Description: Health center providers have likely encountered patients who were reluctant to receive the COVID-19 vaccine due to false, inaccurate, or misleading information. This resource can help to ensure that people across the country have access to science-based public health guidance as the country continues to confront the pandemic. The toolkit is interactive and collaborative, using simple language and examples to help patients understand and identify misinformation and disinformation. More Details...

Pharmacy Access Office Hour: Are You Getting the Most Out of What Apexus Has to Offer? (2021). Resource Type: Archived Webinar. Description: 340B/Pharmacy Office Hours are monthly opportunities to learn and ask questions about operational issues related to pharmacy and 340B.The November Office Hours will provide a guided tour of the Apexus website and their various offerings, presented by Michelle Fox, Apexus Manager, 340B Education and Compliance Support. More Details...

Integrated EP And Psychosocial Support Forum For HCs (2021). Resource Type: Archived Webinar. Description: Please join the California Primary Care Association and Americares for a one-day session where community health centers and other health organizations will share their experiences preparing for and navigating through the global COVID-19 pandemic and to learn from strategies their peers used to support staff mental health while dealing with challenges and obstacles. More Details...

Pharmacy Access Office Hour: What’s Your Capture Rate? Tools for Growing Your In-House Pharmacy (2021). Resource Type: Archived webinar. Description: Presenters: David Christian, DPh, Pharmacy Director, Central Virginia Health Services, Inc. Karen Dann, PharmD, Director of Pharmacy, Jericho Community Health Center: Brandon Jones, Health Center Operations & HR Training, NACHC Tim Mallett, RPh, 340B TTA Consultant, NACHC VP of Pharmacy Services, 340Basics Keith Sinay, RPh, Vice President Pharmacy Services, HealthPoint Community Health Center More Details...

Fundamentals of Comprehensive Care (2021). Resource Type: Archived Webinar. Description: Join us as we discuss the core concepts of team-based care and introduce elements of team-based care that builds upon these basics to support your teams in advancing their capability to provide satisfying and effective care to complex patient populations. We are joined by Margaret Flinter, Senior Vice President/Clinical Director for Community Health Center, Inc., and both Thomas Bodenheimer, MD, Physician and Founding Director, and Rachel Willard Grace, Director, from the Center for Excellence in Primary Care. More Details...

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This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.