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Introduction. Use this page to quickly find all resources from the Clearinghouse database on Operations.

Background. Operations resources contain information for health centers concerning administrative policies, compliance, emergency management, governance, human resources, and patient-centered medical home.

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Results for: Topic Area = Operations

Displaying records 1 through 50 of 350.

Medical-Legal Partnership as a Community Health Strategy to Improve Maternal Health Access and Outcomes Learning Collaborative: Session 1: Leveraging Clinical and Non-Clinical Data to Understand the Social Risk Factors (2024). Resource Type: Archived Webinar. Description: These Learning Collaborative sessions are designed to empower participants to develop a deeper understanding of how the social determinants of health impact maternal health. Participants will learn how to use the Medical-Legal Partnership as a way to improve maternal and child health outcomes for health center patients and their communities. Over four informative sessions, this Learning Collaborative will provide T/TA to health center staff to develop strategies and action plans for aligning MLP activities with potential policy and population health approaches. We encourage health centers that work with multiple special populations, including pregnant women and children, to share their insights and strategies that can be adapted to communities’ unique needs. More Details...

How are we going to pay for it? Developing a Budget and Identifying Funding for my Health Center’s Medical-Legal Partnership: Health Center MLP Planning, Implementation & Practice (PIP) Webinar Series-Part 1, Conversation 4 (2024). Resource Type: Archived Webinar. Description: Another installment of the Health Center Medical-Legal Partnership (MLP) Planning, Implementation, and Practice (PIP) webinar series, explored the burning question: “How are we going to pay for it?”. It will help participants answer that question by learning how to develop a comprehensive budget and identify sources of funding for their MLP. More Details...

Improving Patient Safety in Health Centers Using Technology-Driven PDSA Methods Learning Collaborative: Session 4: Office Hours (2024). Resource Type: Archived Webinar. Description: I this Learning Collaborative, speakers will provide examples of ensuring Plan-Do-Study-Act (PDSA) cycles have staff accountable and responsible for the PDSAs. Also, the session speakers will explain how teams can use technology to capture patient safety data for PDSAs. The participants will share their progress, challenges, and best practices during the learning collaborative sessions. More Details...

Staffing the Legal Services of an MLP – Should We Directly Hire a Lawyer or Contract with Another Organization?: Health Center MLP Planning, Implementation & Practice (PIP) Webinar Series-Part 1, Conversation 3 (2024). Resource Type: Archived Webinar. Description: The third part of this webinar series to learn how a health center can seamlessly integrate legal services providers. We have explored various approaches to staffing the legal services of an MLP, such as building it as a direct service, contracting with a community-based legal services organization, or using a hybrid of the two models. More Details...

Learning Collaborative: Improving Patient Safety in Health Centers Using Technology-Driven PDSA Methods: Session 3: Tools for Implementing the Path to Improving Patient Safety (2024). Resource Type: Archived Webinar. Description: The purpose of this third session of the Learning Collaborative is to enhance health center staff proficiency in employing technology-driven Plan-Do-Study-Act (PDSA) cycles to implement patient safety improvements systematically and efficiently. More Details...

Health Center Safety and Man-Made Threats Resource Packet: Targeted Resources on Health Center Security, Population-Specific Safety Topics, and Cybersecurity (2024). Resource Type: Publication. Description: This BPHCurates packet provides resources describing mitigation, preparedness, response, and recovery strategies for navigating man-made threats directed towards health centers, their staff, and patients. The man-made threats included in this packet are specifically related to health center security, population-specific safety concerns, and cybersecurity. More Details...

2024 Coding & Documentation Webinar Series, Part 2: ICD-11 Readiness, HCC Risk Adjustment, & SDOH Coding Webinar (2024). Resource Type: Archived Webinar . Description: This webinar reviews the definitions, documentation, and coding requirements for reporting both Hierarchical Condition Categories (HCC) and Social Determinants of Health (SDOH) to support accurate coding capture for reporting on CHC claims now and in the future. More Details...

2024 Coding and Documentation Webinar Series, Part 1 (2024). Resource Type: Archived Webinar. Description: In this webinar session, we will review opportunities for Community Health Centers to improve their clinical documentation, professional coding, and medical billing, focusing on the unique CMS rules and regulations we face when reporting our valuable health services to various insurance entities. More Details...

Health Center Emergency Preparedness for Survivors of IPV + Exploitation: Multidisciplinary Collaborations to Address Legal Needs: MLP in Action Webinar Series (2024). Resource Type: Archived Webinar. Description: This webinar will help the audience increase their understanding of the types of legal issues patients encounter during individual and larger emergencies, become more comfortable and confident with screening patients for legal needs, and feel more equipped to share information on domestic violence resources. Attention will be placed on community-based collaborative models that facilitate coordinated care and better outcomes for survivors and their communities. More Details...

Learning Collaborative: Introduction to Improving Patient Safety: Session 4: Using Peer Review and Competency Assessments to Improve Patient Safety (2024). Resource Type: Archived Webinar. Description: The Renaye James Healthcare Advisors’ Learning Collaborative will cover various aspects of safe patient care, including safety measure/metric identification, data collection, leadership commitment, facility requirements, regulatory requirements, external collaborations, and governance involvement. The content will reinforce how focusing on patient safety by all departments and staff positively impacts patients and the organization. Participants will identify a hypothetical patient safety event that could occur at their health center and will be asked to draft a plan for investigation and response. More Details...

What staff do we need to meet the need(s) we identified and accomplish our goals?: Health Center MLP Planning, Implementation & Practice (PIP) Webinar Series-Part 1, Conversation 2 (2024). Resource Type: Archived Webinar. Description: In this second session of the webinar series, we explored the full range of professionals, from lawyers to community health workers, that contribute to the work of a successful and sustainable MLP. Also learn how to develop a comprehensive MLP staffing plan to improve your health care delivery model. More Details...

An Introduction to Health Center Needs Assessment (2023). Resource Type: eLearning. Description: This course provides an overview of the importance of conducting your health center needs assessment. Lessons cover leveraging your needs assessment to informs your Scope of Project, financing and funding decisions, and strategic partnerships; HRSA requirements related to needs assessments; tools, methodologies, and data sources; how to leverage your needs assessment for strategic planning and decision-making; and DEI Considerations. More Details...

Learning Collaborative: Introduction to Improving Patient Safety: Session 2: Promoting Patient Safety through Patient Centered Care (2023). Resource Type: Archived Webinar. Description: The Renaye James Healthcare Advisors’ Learning Collaborative will cover various aspects of safe patient care, including safety measure/metric identification, data collection, leadership commitment, facility requirements, regulatory requirements, external collaborations, and governance involvement. Federal, state, local regulations, and accrediting organizations require the delivery of safe medical care for patients, staff, and visitors. The content will reinforce how focusing on patient safety by all departments and staff positively impacts patients and the organization. Participants will identify a hypothetical patient safety event that could occur at their health center and will be asked to draft a plan for investigation and response. More Details...

MLP Spotlight - CrescentCare: An MLP for the Community (2023). Resource Type: Publication. Description: The purpose of each Health Center MLP Spotlight is to share information in an accessible and relatable format. Each spotlight is an article featuring a Health Center MLP that exemplifies best practices, innovations, evidence, growth, opportunities, emerging issues, and/or impact on enhancing patient access to care and improving health outcomes through an integrated comprehensive primary care environment. More Details...

Learning Collaborative: Introduction to Improving Patient Safety: Session 1: Introduction to Improving Patient Safety (2023). Resource Type: Archived Webinar. Description: The Renaye James Healthcare Advisors’ Learning Collaborative will cover various aspects of safe patient care, including safety measure/metric identification, data collection, leadership commitment, facility requirements, regulatory requirements, external collaborations, and governance involvement. These sessions will also illustrate how the Board of Directors promotes a culture that prioritizes safety and includes safety metrics in its strategic oversight. The content will reinforce how focusing on patient safety by all departments and staff positively impacts patients and the organization. Participants will identify a hypothetical patient safety event that could occur at their health center and will be asked to draft a plan for investigation and response. More Details...

Enhancing Healthcare Access for Special Populations Through Telehealth and Home Visitation Services: Part Two (2023). Resource Type: In-Person Training. Description: Hosted by the National Nurse-led Care Consortium and the National Center for Health in Public Housing, this 2-part webinar series discussed promising practices in home visitation and telehealth as ways to support improved access to comprehensive primary care for communities with high levels of disability and isolation, lack of adequate transportation, and other social drivers of health that contribute to health inequities, particularly residents of public housing. More Details...

Enhancing Healthcare Access for Special Populations Through Telehealth and Home Visitation Services: Part One (2023). Resource Type: Online Self-Paced Learning Modules. Description: The first session took place on November 7. We examined how home visitation can be integrated into the provider panel to expand access for aging and disabled patients residing in public housing. More Details...

Navigating Compliance Challenges with the Information Blocking Rule: A Collection of Case Studies: HITEQ Center and Feldesman Tucker Leifer Fidell LLP, September 2023 (2023). Resource Type: Toolkit. Description: The Office of the National Coordinator for Health Information Technology’s (ONC) 21st Century Cures Act Information Blocking Rule (Info Blocking Rule) prohibits covered actors – including health care providers, health IT developers of certified health IT, and health information exchanges/health information networks– from engaging in practices likely to interfere with, prevent, or materially discourage access, exchange, or use of electronic health information (EHI). The Info Blocking Rule includes eight exceptions that provide actors with certainty that, when their practice interferes with the access, exchange, or use of EHI and meets the conditions of one or more exception, such practice will not be considered information blocking.1 More Details...

PrEP Process Map Example: HITEQ Center, September 2023 (2023). Resource Type: Toolkit. Description: This resource is an example of a Pre-Exposure Prophylaxis (PrEP) Process Map. A process map is a picture of how a health center workflow moves from the start point to the end point. As you review the process map, make note of the design elements, such as use of colors, shapes, and icons, and the level of detail included in the map. You can download the process map in the Documents to Download section below. More Details...

Culture of Safety: The Value of Managing Adverse Incidents Using a Blame Free and Just Culture Philosophy (2023). Resource Type: Archived Webinar. Description: This training activity will provide the health care community with guidance on implementing a blame-free, just culture that encourages reporting of adverse events and near misses that are free from reprisals. Learn how patient and staff safety are dependent on fair and equitable consequences while eliminating disciplinary actions. See more here: https://youtu.be/3y8_G-ZB2kI More Details...

Health Center Guidelines for Implementing FHIR and the Information Blocking Rule: HITEQ Center, September 2023 (2023). Resource Type: Toolkit. Description: The 21st Century Cures Act and the ONC Health IT Certification Program include rules for technical configuration and use of Health Level 7® (HL7) Fast Healthcare Interoperability Resources® (FHIR) for health data exchange and accessibility. Health centers are directed to enable and publish their healthcare data locations, known as FHIR endpoints,* to and from their electronic health record (EHR). Part of the Cures Act, known as the Information Blocking Rule, mandates that patients have “easy” access to their digital medical information, costs and claims associated with their health record, and whom the data can be shared with. More Details...

Health Center Fundraising: Requirements and Strategies to Achieve Compliance (2023). Resource Type: Publication. Description: This information bulletin provides an overview of the potential pitfalls that health center fundraising campaigns should avoid and suggests strategies for conducting a fundraising campaign in compliance with applicable law. More Details...

Establishing a Related Foundation: Does it Make Sense for a Health Center? (2023). Resource Type: Publication. Description: This issue brief discusses the reasons that a health center may want to establish a “related foundation” and addresses how a health center can establish a related foundation, including the measures that should be taken to minimize risk to the health center in doing so. More Details...

Dental Therapy Employment Manual for Michigan Community Health Centers (2023). Resource Type: Toolkit. Description: A comprehensive guide to help CHCs prepare for and incorporate dental therapists into their dental teams. Although this resource is built around Michigan-specific rules and regulations, CHCs in other dental therapy states may use it as a template to improve readiness. More Details...

FAQ: How can health centers comply with both 42 CFR Part 2 and the Information Blocking Rule?: July 2023 (2023). Resource Type: Toolkit. Description: What are the HIPAA guidelines related to PHI and PII? What is 42 CFR Part 2? What is the Information Blocking Rule? How can my health center comply with both 42 CFR Part 2 and the Information Blocking Rule? How can my health center safeguard EHI on the patient portal following 42 CFR Part 2? How can I find out if 42 CFR Part 2 applies to my health center? Where can I find sample Information Blocking policies, procedures, and templates? More Details...

LGBTQIA+ Care Organizational Change Videos (2023). Resource Type: Micro-Learning. Description: Our new 3-5 minute video series discusses best practices for organizational change at health centers to provide LGBTQIA+ affirming care. Topics include Health Needs Assessment, Engagement and Collaboration with Community Partners, Sexual Orientation and Gender Identity (SOGI) Data Collection, Information Technology Considerations, Investment and Engagement from Key Stakeholders, and Recruitment and Retention of LGBTQIA+ workers. More Details...

Partnering with Academic Institutions to Develop Service Learning Porgrams: Strategies for Community Health Centers (2023). Resource Type: Publication. Description: This publication updates NNOHA\'s previous white paper on academic partnerships. Partnerships between academic institutions and community health centers can be a useful strategy to enhance the recruitment and retention of oral health professionals. This publication includes strategies, recommendations, and promising practices from community health centers across the country. More Details...

A Guide to Essential Cybersecurity Tasks for Health Centers: For health centers with limited resources, developed in June 2023 (2023). Resource Type: Toolkit. Description: In an increasingly connected healthcare landscape, health centers face a dual challenge: the rising tide of cyber threats and the need to comply with stringent data protection regulations, all while managing limited resources. The ever-evolving nature of cyberattacks and the complexity of compliance requirements make it essential for health centers to prioritize cybersecurity tasks effectively. More Details...

Cyber Security Trends, HIPAA and Insurance (2023). Resource Type: Archived Webinar. Description: This webinar covers conducting a security risk assessment and developing a risk mitigation plan, the HIPAA requirements related to responding to a security incident, including notifying impacted patients, the media, and the Office for Civil Rights (OCR), as well as cyber Insurance best practices and options. More Details...

Consumer Engagement Assessment Tool (2023). Resource Type: Publication. Description: This assessment tool will aid health centers in evaluating their efforts to invite, facilitate, and support consumer input and leadership in the governance of their organizations. For Health Care for the Homeless (HCH) programs within larger FQHC funding structures or public entities, accurate responses to questions about organizational governance and administrative activities may require input from both organizational leadership and HCH program directors. The purpose of these questions is to evaluate how people with lived experience of homelessness are invited into governance, even for programs that are not HCH standalones. More Details...

User's Guide for the Implementation of In-House Dental Assistant Training Programs (2023). Resource Type: Publication. Description: This new publication describes strategies for community health centers to implement their dental assistant training programs. These programs can help enhance dental assistant recruitment and retention. They can also build community capacity by increasing the dental assistant workforce. More Details...

Eyes on Access: Billing for Vision Services (2023). Resource Type: Archived Webinar. Description: This is a continuation of the 2022 vision services webinar series. With a deep dive into billing for vision services, this webinar series addresses how health centers can align their billing procedures for vision services with their existing service lines. More Details...

NTTAP Webinar Series - May 2, 2023: Health Professions Student Training Webinar: Assessing Organizational Capacity (2023). Resource Type: Archived Webinar. Description: In order to provide a high-quality educational training experience at your health center, Community Health Center, Inc. (CHC) recommends assessing your capacity and infrastructure to effectively host health professions students. In the midst of competing priorities, best practices and tools will support this strategic workforce planning. Along with these best practices, panelists will discuss faculty’s roles and responsibilities, as well as hear directly from CHC staff. Additionally, this webinar will introduce the Readiness to Train Assessment Tool (RTAT™), a tool developed by HRSA-funded National Training and Technical Assistance Partners (NTTAP) at CHC to better understand organizational readiness to host health professions student training programs. More Details...

HITEQ Highlights: The Federal Telehealth Policy Landscape After the PHE: What's Staying (For Now) and What's Going: HITEQ Highlights Webinar (2023). Resource Type: Archived Webinar. Description: Worried about what the end of the Public Health Emergency Act will mean for your telehealth services? This session covered what the status of the various temporary federal telehealth policies will be once the COVID-19 public health emergency (PHE) ended on May 11, 2023. As health services have increasingly been provided through virtual care, one important policy discussed was the proposed rules that impact the prescribing of controlled substances using telehealth. More Details...

The Board's Role in Strategic Planning/La Función de la Junta Directiva en la Planificación Estratégica (2023). Resource Type: Micro-Learning. Description: Strategic planning is the board and management team’s attempt to create the health center’s future, achieve its vision, advance its mission, and exert some influence over an uncertain future. This short module identifies key components of a strategic planning process and discusses the role of the board in strategic planning. More Details...

Health Centers Serving Veterans: Learn about the New PACT Health Benefits (2023). Resource Type: Archived Webinar . Description: This national audience webinar will provide health center administrators and provider teams with the most recent information regarding new health and service benefits passed by Congress in 2022, to be implemented by the US Dept. of Veterans Affairs. Specifically, the PACT webinar will explain the toxic exposure criterion and how health centers can screen and/or refer Military Veterans for the new benefits they've earned and deserve. More Details...

Community-Centered Approaches to Healthcare: Introduction to the CCHH Model (2023). Resource Type: Archived Webinar. Description: This is a two-part webinar series in partnership with the Prevention Institute, with part one exploring the CCHH model and part two diving into operationalizing a community-centered approach. This was our first session in the series. More Details...

Implementation of Timely and Effective Transitional Care Management Processes (2023). Resource Type: Archived Webinar. Description: Join us to discuss best practices for integrating daily follow-ups for patients recently hospitalized for health emergencies. Effectively following up with patients is a critical responsibility for integrated care teams. More Details...

Creating an Inclusive and Welcoming Environment (AESGM 2023) (2023). Resource Type: Archived Webinar. Description: In this presentation from the March 2023 Advancing Excellence in Sexual and Gender Minority Health Education conference, Dr. Alex Keuroghlian discusses key components of a welcoming and inclusive health care environment for LGBTQIA+ people, and effective teaching techniques for training your colleagues on how to build such environments. More Details...

Pharmacy Office Hours: Developing a Pharmacy Residency Program (2023). Resource Type: Archived Webinar. Description: This session will showcase how an FQHC can develop a residency program, including the difficult decisions an organization will have to make, such as whether to be accredited, getting leadership buy-in, how to pay for/support the program, and how to successfully integrate the residents into practice. Kim Chen and Matthew Bertsch both run residency programs in FQHCs in Arizona and both have unique views and perspectives on program startup and development. This session will cover key points for pharmacists and members of the C-Suite and management team. More Details...

2022 Caucus on Homelessness Program Summary (2023). Resource Type: Publication. Description: In 2022, the National Health Care for the Homeless Council chaired the development of the Caucus on Homelessness (CoH) program for the American Public Health Association (APHA) 2022 Annual Meeting and Expo. The theme of the annual meeting was: \"150 Years of Creating the Healthiest Nation: Leading the Path Toward Equity.\" More Details...

Coping with Stress and Compassion Fatigue in Health Center Settings Webinar Series (2023). Resource Type: Archived Webinar. Description: In this two-webinar series, the National Center for Health in Public Housing hosted a webinar on coping with stress and compassion fatigue in health center settings. More Details...

Safety and Security Series: The Basics (2023). Resource Type: E-Learning. Description: Safety and security are primary issues for both patients and staff of health care for the homeless health centers. It is important for health center staff to understand foundational factors to consider and discuss in order to increase their own personal safety and support the safety and security of their team members and patients. More Details...

Safety and Security Series: Organizational Culture of Safety (2023). Resource Type: E-Learning. Description: This introductory course provides an overview of organizational safety in health care for the homeless (HCH) health centers. The course will define organizational safety and provide an overview of the four components of an organizational culture of safety: leadership, policies and procedures, communication, and staff supports. This course is intended for all staffing levels within HCH health centers and will include information on how everyone can play a role in developing and maintaining a culture of safety. More Details...

Safety and Security Series: How and When to Call 911 (2023). Resource Type: E-Learning. Description: Prepare for an emergency situation by learning when and how to call 911 from a health center. Explore training and planning strategies that equip health centers for crisis situations. Consider how partnerships can contribute to community safety. Learn to identify and appropriately respond to each type of emergency. Prepare to act in the event of an emergency. Consider the events and scenarios that require urgent response and whether a call to 911 is appropriate. More Details...

Safety and Security Series: Conflict Resolution (2023). Resource Type: E-Learning. Description: Conflict is a normal part of life and relationship, but conflict can cause patients and staff to feel vulnerable, threatened, and out of control. How we feel about conflict and how we seek to resolve conflict can have an enormous impact on our ability to engage patients in crisis as well as our co-workers and team members. Discover principles of conflict resolution that can equip staff to discuss and problem solve disagreement in a functional, healthy manner. More Details...

Medical Respite Care: Relationships with Managed Care Organizations (2023). Resource Type: E-Learning. Description: Medicaid and Managed Care Organizations (MCOs) have demonstrated increased interest in partnering and funding medical respite care programs. Navigating this process can be complex and challenging, and this course provides an initial overview of Medicaid and how medical respite programs can approach partnerships with MCOs. More Details...

Medical Respite Care: Discharge Planning and Processes (2023). Resource Type: E-Learning. Description: Discharge planning is a challenging but important part of the medical respite care process. This course covers recommended best and promising practices for discharging planning and transitions within medical respite care. More Details...

Demonstrating Quality in Medical Respite Care: The Importance of Data (2023). Resource Type: E-Learning. Description: Identifying and tracking outcomes in medical respite is an important way to identify program progress and demonstrate effectiveness of medical respite care. This course provides an overview on ways to identify and track outcomes within medical respite care programs. More Details...

Telehealth Office Hour: Telehealth Policy Updates (2023). Resource Type: Archived Webinar. Description: As telehealth policy continues to change throughout the Public Health Emergency (PHE), it is imperative for health centers to understand what steps to take throughout the PHE and when it concludes. Join NACHC and the Center for Connected Health Policy as we review the most recent telehealth policy updates in 2023 that could impact your operations. More Details...

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This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.