Resource Search Results

Bridging the Digital Divide: Tactics to Address Patient Barriers to Virtual Care (2021). Resource Type: Publication. Description: Lack of Internet and broadband access prevents some patients from using telehealth and other technology that can support their own health care and getting accurate health care information. In one 2020 study, 42 million Americans lacked adequate access to broadband (high speed internet). As of 2019, about one in five people did not have smartphones, and among low income people nearly one third do not have a smartphone. Rates of computer ownership are not much better. Those patients who do have access to the technology may or may not have the capacity and willingness to use it, depending on past experiences. Some patients aren\'t comfortable with technology, while others don\'t trust it or believe that virtual care is sub-par, despite growing evidence of its benefits. This culminates in a clear digital divide that can hinder the ability for patients to fully engage in their care or take advantage of things like remote patient monitoring, telehealth, mHealth, or patient portal. More Details...

Measuring Telehealth Success: You Can't Achieve it if You Can't Measure It: HITEQ Highlights Webinar (2021). Resource Type: Archived Webinar. Description: More than a year into the Covid-19 pandemic, it is now obvious that telehealth — in the form of a hybrid care delivery model that blends virtual and in-person care — is not a fad, but a healthcare delivery option that is here to stay. Healthcare leaders are seeking to optimize their organization\'s telehealth services for high performance and long-term sustainability. The problem is that most leaders neither know how well (or how bad) their telehealth services are performing, nor what true success can or should look like. Telehealth, when designed and implemented correctly, will engage patients to achieve positive outcomes, delight physicians, and contribute to organizational strategic objectives, including sustainable financial success. In this presentation, Christian Milaster of Ingenium Digital Health Advisors leads viewers through a series of pragmatic concepts on how to set an organization’s telehealth success targets, what and how to measure telehealth performance, the Physician Bill of Telehealth Rights, and how to leverage telehealth to achieve strategic success. This presentation is the second session of a two-part series. The first session focused on a telehealth maturity model and is available here. More Details...

Who Wants To Be A Vaccinator: Volunteers, Students, and Other Professionals (2021). Resource Type: Archived Webinar. Description: To meet the demand for knowledge on COVID-19 vaccines, CHCI and its Weitzman Institute is moving back to weekly COVID-19 national webinar sessions! More Details...

Staff Roles, Responsibilities, and Training Throughout the Vaccination Cycle (2021). Resource Type: Archived Webinar. Description: To meet the demand for knowledge on COVID-19 vaccines, CHCI and its Weitzman Institute is moving back to weekly COVID-19 national webinar sessions! More Details...

COVID-19 Vaccination Clinic Implementation Toolkit (2021). Resource Type: Toolkit. Description: This is a toolkit for decision-makers and implementers of vaccine clinics. Our goal was to create a “vaccination clinic in a box” that could be replicated in, and tailored to, many types of settings. The guide includes prompts for questions you may need to ask, examples of many types of documents that you may need (and information about where to find more documentation), and lessons-learned from our experience. More Details...

The Stairway to Telehealth Sustainability: The Telehealth Maturity Model: HITEQ Highlights Webinar (2021). Resource Type: Archived Webinar. Description: In response to the COVID-19 pandemic, telehealth adoption increased significantly, supporting ongoing access to care and was critical to support healthcare operations continuity which resulted in the adoption of various modes of telehealth tools. The initial focus was applying telehealth capabilities to ordinary care to increase access to care and keep patients, providers and staff safe. What healthcare organizations are now looking for is a roadmap to make telehealth more sustainable, to integrate it into clinical operations and to leverage it more strategically. In this presentation, Christian Milaster of Ingenium Digital Health Advisors shares the 7-step Telehealth Maturity Model that guides organizations toward sustainable success with telehealth. This presentation is the first session of a two-part series. HITEQ will host a second webinar session in April -- Measuring Telehealth Success: The Why, The What, The How. More Details...

Electronic Patient Engagement Vendor Discussion Event: COVID-19 Vaccine Communication: HITEQ and HealthTalk vendor discussion event (2021). Resource Type: Archived Webinar. Description: View a brief presentation by HITEQ and HealthTalk followed by facilitated questions and discussion on their electronic patient engagement platform and the features within the platform that can assist federally qualified health centers with COVID vaccine communication and dissemination. Note that these sessions are not an endorsement of any specific vendor. These are an opportunity for health centers to hear about 3rd party vendors and get questions answered. More Details...

COVID-19 Vaccine Distribution Clinic Operations Toolkit (2021). Resource Type: Toolkit. Description: This toolkit serves as a guide for healthcare providers and organizations preparing for and honing their COVID-19 vaccine administration processes. In this toolkit there are compiled tools, advice, workflows, and best practices from health centers across the country. More Details...

Electronic Patient Engagement Vendor Discussion: COVID-19 Vaccine Communication: HITEQ and CareMessage vendor discussion event (2021). Resource Type: Archived Webinar. Description: View a brief presentation by HITEQ and CareMessage followed by facilitated questions and discussion on their electronic patient engagement platform and the features within the platform that can assist health centers with COVID vaccine communication and dissemination. Access resources, slides, and additional information from this session in the Links section below. Note that these sessions are not an endorsement of any specific vendor. These are an opportunity for health centers to hear about 3rd party vendors and get questions answered. More Details...

COVID-19 Vaccine Communication: Electronic Patient Engagement Vendor Discussion: HITEQ and WELL Health vendor discussion event (2021). Resource Type: Archived Webinar. Description: View a brief presentation by HITEQ and WELL Health followed by facilitated questions and discussion on their electronic patient engagement platform and the features within the platform that can assist health centers with COVID vaccine communication and dissemination. More Details...

Promising Practices in Virtual Integrated Behavioral Health Care: Lessons from Community Health Centers during COVID-19; February 2021 (2021). Resource Type: Publication. Description: With the rapid shift to telehealth services propelled by the COVID-19 pandemic, many community health centers had to rapidly transition to a mechanism of care delivery previously unknown and unfamiliar. Within a matter of days and weeks, health centers creatively found ways to transform workflows and approaches to care delivery to continue to provide care even if the patient was physically distant. This resource highlights promising practices in virtual integrated behavioral health care identified from community health centers. More Details...

Teledentistry During COVID-19: A promising practice (2021). Resource Type: Publication. Description: This promising practice features Petaluma Health Center in CA. The health center implemented a teledentistry program during the COVID-19 pandemic. This promising practice shares their experience in ensuring continuity of oral health care through teledentistry. More Details...

Telehealth Resource Library: Curated telehealth resources for health centers (2020). Resource Type: Other. Description: HITEQ is actively compiling a telehealth resource library for health centers, which houses actionable telehealth resources in the areas of telehealth technology, patient use of telehealth, provider use of telehealth, tele-behavioral health, and operationalizing telehealth more generally. This curated set of resources aims to assist health centers in accessing those resources that directly address current telehealth needs and challenges. More Details...

NNOHA Teledentistry Workflow (2020). Resource Type: Publication. Description: A sample generic workflow provides an example of how oral health care can be delivered through teledentistry. More Details...

Telehealth.HHS.gov website (2020). Resource Type: Other. Description: The Telehealth.HHS.gov website provides information about the latest federal efforts to support and promote telehealth services. It was built by the Health Resources and Services Administration (HRSA), an agency of the U.S. Department of Health and Human Services (HHS). More Details...

Basic Preparations for Fluid Operations During a Pandemic: A COVID-19 Operations Resource Packet (2020). Resource Type: Toolkit. Description: This packet contains basic, sample procedures and workflows informed by health centers that are currently managing ‘new normal’ operating procedures. “Fluid operations” are a result of circumstances may include partial, physical opening of some sites while virtually delivering other services, rapid closure and then re-opening of sites and services based on local COVID-19 health indicators, and rapid response to emerging needs requiring redeployment of staff and communication to patients and/or community members. More Details...

Triage & Tele-Health Support Plan for Isolation Units: Strategies for engaging clients for telehealth in COVID19 environment (2020). Resource Type: Publication. Description: This step-by-step support plan is applicable to Supportive Housing Providers, Managed Care Organizations (MCOs), Health Centers, and Case Management services across the country in the early stages for addressing infectious disease. The support plan includes Triage Interview Questions and Immediate Intervention Steps for front line staff. More Details...

Communications & Outreach Toolkit — COVID-19: Resources & Templates to help Health Centers Communicate information about services and programs during the Coronavirus Outbreak (2020). Resource Type: Toolkit. Description: Resources and templates Health Centers and PCAs can use to communicate information about services and programs to a variety of audiences, including the media, patients, prospective patients, community partners, during the Coronavirus outbreak. Resources include templates and documents like fact sheets, flyers, media relations templates, video animations, and more. More Details...

Sample Drive Thru Procedures NACHC Resource Packet (2020). Resource Type: Toolkit. Description: This packet contains operational procedures and supporting materials developed and contributed by health centers that are currently implementing Drive-through and/or Walk-Up Primary Care Clinics primarily as COVID-19 Testing Sites. More Details...

Telephone and Virtual Visits: Operational Considerations (2020). Resource Type: Publication. Description: Tips and scripts for health center organizations to use in conducting telehealth visits with patients. More Details...