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Resource Details


Advancing Team-Based Care: Enhancing the Role of the Medical Assistant and Nurse through Implementation of Care Management to Improve Chronic Conditions

Year Developed: 2022

Resource Type: Archived Webinar.

Primary Audience: Administrative Staff Board of Directors C-Suite (CEOs, CFOs, CIO, COOs, CMOs, etc.) Clinicians Enabling Staff Outreach Staff PCAs

Language(s): English

Developed by: Community Health Center, Inc. (See other resources developed by this organization).

Resource Summary: Expert faculty outline the differences between case management, care coordination and complex care management to frame up a discussion on strategies to leverage effective models for both in-person and remote services. Expert faculty discuss the role of the medical assistant and the nurse in care management, as well as how standing orders and delegated orders support this work. This session will discuss how telehealth and remote patient monitoring enhancements can support complex care management for patients with chronic conditions. Participants leave this session with the knowledge and tools to begin or enhance implementation of chronic care management by enhancing the role of the medical assistant, nurse and the technology that supports the clinical care.

Resource Details: Panelists: • Mary Blankson, DNP, APRN, FNP-C, Chief Nursing Officer, Community Health Center, Inc. • Tierney Giannotti, MPA, Senior Program Manager, Population Health, Community Health Center Inc.

Resource Topic: Operations, Quality, Telehealth, Value-Based Health Care Transformation, Workforce

Resource Subtopic: Leadership Skills, Team-Based Care, Quality Improvement.

Keywords: Appointments, Chronic Diseases and Care, Community Health Workers, Eligible Professionals, Integrated Care, Non-Clinical Services, Performance Improvement, Staffing and Onboarding.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit