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Learning Collaborative: Improving Patient Safety in Health Centers Using Technology-Driven PDSA Methods

Session 3: Tools for Implementing the Path to Improving Patient Safety

Year Developed: 2024

Resource Type: Archived Webinar.

Primary Audience: C-Suite (CEOs, CFOs, CIO, COOs, CMOs, etc.) Clinicians PCAs
Secondary Audience: Board of Directors Enabling Staff Outreach Staff

Language(s): English

Developed by: Renaye James Healthcare Advisors (RJHA) (See other resources developed by this organization).

Resource Summary: The purpose of this third session of the Learning Collaborative is to enhance health center staff proficiency in employing technology-driven Plan-Do-Study-Act (PDSA) cycles to implement patient safety improvements systematically and efficiently.

Resource Details: Participants will learn to recognize and describe the PDSA cycle as a tool for focusing on patient safety; identify available technology tools that capture patient safety data; discuss the importance of data-driven, decision-making tools in prioritizing continuous improvement efforts that support patient safety, and measure and evaluate the impact of PDSA on patient safety facility identified metrics using available health center tools.

Resource Topic: Operations, Quality Improvement

Resource Subtopic: Administrative Policies, Compliance.

Keywords: Care Coordination, Education of - Staff (e.g., Competency-Based), Health Care Facilities, Health Systems, Non-Clinical Services, Performance Improvement, Planning, Policies and Procedures, Prevention, Quality Measures, Risk Management, Team-Based Care.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit