Quick Finds: Workforce

ACU STAR2 Center Workforce Training & Technical Assistance Professional Development Series - Session 2 (2024). Resource Type: Archived Webinar. Description: Join ACU’s STAR² Center for an interactive session focused on supporting workforce well-being and developing an organizational culture of wellness. As rates of burnout, compassion fatigue, moral distress, and more continue to rise, it is imperative that health center leadership invest in and implement organizational changes that directly address the well-being needs of their workforce. Without a workforce, there is no health center, and without a healthy and engaged workforce, health centers will continue to lose mission-driven, highly skilled professionals. Turnover not only impacts a health center’s operations and the satisfaction of employees, but also the services it is able to provide patients and the community. This session will view well-being from four key areas of need: financial, emotional, physical, and communication. It will provide tools and actionable strategies health centers can use to improve staff well-being and build an organizational culture that is people-centered. Regardless of position or role, we all deserve to work in a safe and supportive environment that meets our needs and sees us as individuals. More Details...

Clinical Workforce Development Fall 2023 Webinar Repository: English and Spanish Versions Available (2024). Resource Type: Publication. Description: The following publications present a summary of the NTTAP Fall 2023 activities and findings from an analysis of activities presenting relevant and pertinent information on clinical workforce development More Details...

Umu Talk Podcast Episode 1: Pacific Pathways: Bridging Mental Health Gaps for Native Hawaiians & Pacific Islanders in Alaska (2024). Resource Type: Podcast. Description: The National Association of Pasifika Organizations (NAOPO) and Association of Asian Pacific Community Health Organizations (AAPCHO) is excited to release “Umu Talk.” This podcast highlights the lived experiences of Native Hawaiian and Pacific Islander (NH/PI) community health workers (CHWs) and partners. Each episode features talk story interviews with NH/PI community members to destigmatize mental health topics while providing support and improving advocacy for our community. More Details...

Creativity & Wellbeing: A Harmonious Union to Improve Health Centers' Organizational Culture of Employee Wellbeing - Session 2 (2024). Resource Type: Archived Webinar. Description: Join the Association of Clinicians for the Underserved (ACU) STAR² Center and the National Association of Community Health Centers (NACHC) for a two-part webinar series exploring the role creativity plays in advancing employee well-being at health centers. The inclusion of art and other creative endeavors in the workplace can serve as a respite for the ongoing mental health struggles – such as moral distress, moral injury, and compassion fatigue – that remain prevalent among health center staff. This webinar series will explore the intersection of art and healing as a key aspect of building a resilient, empowered, and engaged workforce. It will also provide firsthand accounts from various health centers that embraced creativity as a key part of their organization’s culture of wellbeing. Engage your creative spirit! More Details...

ACU STAR2; Center Workforce Training & Technical Assistance Professional Development Series -- Session 1 (2024). Resource Type: Archived Webinar. Description: Join ACU's STAR2 Center for an interactive session focused on comprehensive workforce planning for health centers. This session will equip participants with the knowledge and tools to develop and implement a Comprehensive Workforce Plan (CWP) tailored to their health center's unique context. Effective workforce planning strategies are crucial for health center success and sustainability. More Details...

Creativity and Wellbeing: A Harmonious Union to Improve Health Centers' Organizational Culture of Employee Wellbeing - Session 1 (2024). Resource Type: Archived Webinar. Description: Join the Association of Clinicians for the Underserved (ACU) STAR2; Center and the National Association of Community Health Centers (NACHC) for a two-part webinar series exploring the role creativity plays in advancing employee well-being at health centers. The inclusion of art and other creative endeavors in the workplace can serve as a respite for the ongoing mental health struggles - such as moral distress, moral injury, and compassion fatigue - that remain prevalent among health center staff. This webinar series will explore the intersection of art and healing as a key aspect of building a resilient, empowered, and engaged workforce. It will also provide firsthand accounts from various health centers that embraced creativity as a key part of their organization’s culture of wellbeing. Engage your creative spirit! More Details...

Employee-Focused Career Pathways: Supporting the Full Scope of Talent in the Mental Health Workforce (2024). Resource Type: Archived Webinar. Description: When thinking about the mental health workforce, the titles of "therapist," "counselor," or "case manager" usually come to mind, but the skills and training of these professionals extends far beyond the therapeutic setting. Building career pathways for the mental health workforce -- both within the Behavioral Health Department and beyond -- not only supports your health center's retention strategies, but also helps to develop an engaged and satisfied workforce. This webinar will provide you with knowledge, tips, and tools to help you think about starting or expanding the career pathway opportunities provided at your health center. With a specific focus on the mental health workforce, you will also learn more about the role of behavioral health providers and their multifaceted skills. Join the Association of Clinicians for the Underserved (ACU) and its STAR2 Center team to learn more about the advancement opportunities that attract and retain mission-driven mental health practitioners and support staff. More Details...

Building Bridges: Health Center Strategies for Maintaining Relationships with Growers, Contractors, and Employers (2024). Resource Type: Publication. Description: NCFH developed this publication to provide strategies, specifically for health centers, for maintaining relationships with growers, contractors, and employers that employ Migratory and Seasonal Agricultural Workers (MSAWs). More Details...

Implementing Staff Satisfaction Surveys Infographic (2023). Resource Type: Publication. Description: This STAR² Center infographic is designed to support health center teams as they focus on staff resiliency, wellness, satisfaction, and engagement by guiding teams through the process of conducting staff satisfaction surveys.  More Details...

Training the Next Generation: Best Practices for Gaining Leadership Support and Implementation Planning (2023). Resource Type: Archived Webinar. Description: Join Community Health Center, Inc.’s National Health Center Training and Technical Assistance Partners (NTTAP) and the Northwest Regional Primary Care Association (NWRPCA) to gain foundational knowledge for building your health center’s health professions education and training (HP-ET) programs! Expert panelists will discuss best practices and tools for gaining support from leadership, stakeholder analysis, and implementation planning. This webinar will build off of the previously recorded Training the Next Generation: Investing in Workforce Training webinar from April 2023. If you were not able to attend or would like a refresher, we welcome you to watch the recording! More Details...

Farmworker Health Network (FHN) Key Resources 2023 (PDF) (2023). Resource Type: Publication. Description: The Farmworker Health Network (FHN) is committed to supporting the development of leadership within Community and Migrant Health Centers and increasing access to care for the farmworker population. This document is a series of resources collected from FHN partners. More Details...

Farmworker Health Network (FHN) Key Resources 2023 (2023). Resource Type: Publication. Description: The Farmworker Health Network (FHN) is committed to supporting the development of leadership within Community and Migrant Health Centers and increasing access to care for the farmworker population. This document is a series of resources collected from FHN partners. More Details...

Compensation Wellness & Equity: An Employe's Responsibility to Ensure Fair Wages and Financial Stability for All (2023). Resource Type: Archived Webinar. Description: Staff wellness is critical to reducing turnover; and providing adequate compensation, especially taking into consideration recent inflation and housing challenges is inextricably linked to said staff wellness. An environment that fosters wellness is essential to recruiting and retaining new and existing staff. This webinar will discuss promoting staff wellness through adequate, appropriate, and transparent compensation including benefits and “thriving” wages. More Details...

Thriving Together Series: Difficult Conversations and Well-Being (2023). Resource Type: Publication. Description: This George Mason University resource shares strategies for difficult conversations, and maintaining well-being in the workplace. More Details...

Empowering Comprehensive Care: Recruiting & Retaining the Integrated Care Team - Session 2 (2023). Resource Type: Archived Webinar. Description: Health centers play a vital role in offering holistic care to patients, including and beyond medical treatment, to encompass a diverse range of services. This second session in a two-part webinar series, hosted by the Association of Clinicians for the Underserved (ACU) STAR² Center, features a presentation from fellow National Training & Technical Assistance Partner (NTTAP) the National Center for Medical Legal Partnership (NCMLP). More Details...

Successful Steps for Holistic Integration of Mental and Behavioral Health in Primary Care Learning Collaborative: Part Four (2023). Resource Type: In-Person Training. Description: Session 4 or 4 delves into various quality improvement techniques. Participants learned how to apply the Plan-Do-Study-Act (PDSA) cycle effectively to bring about meaningful change within their healthcare settings. Practical tools and real-world examples guided participants in identifying areas for improvement and implementing evidence-based strategies. More Details...

Building a Resilient & Trauma-Informed Workforce Factsheet (2023). Resource Type: Publication. Description: It is critical that health centers understand the importance of developing a trauma-informed organization that prioritizes staff well-being and resilience. This fact sheet asks “what does it mean to be trauma-informed” and explains the concept of resilience, both individual and organizational. It details how health centers can operate in a “new normal” to support staff well-being after experiencing the acute and prolonged trauma of COVID-19 pandemic and other national and global struggles. More Details...

Empowering Comprehensive Care: Recruiting & Retaining the Integrated Care Team - Session 1 (2023). Resource Type: Archived Webinar. Description: Health centers play a vital role in offering holistic care to patients, including and beyond medical treatment, to encompass a diverse range of services. This first session in a two-part webinar series, hosted by the Association of Clinicians for the Underserved (ACU) STAR² Center, features a presentation from fellow National Training & Technical Assistance Partner (NTTAP) the National Network for Oral Health Access (NNOHA). More Details...

Increasing Access to Comprehensive Care: The Crucial Role of the Community Health Worker (2023). Resource Type: Archived Webinar. Description: Join us as we explore the crucial role of Community Health Workers (CHWs) and peer navigators within the clinical care team, exploring their impact on increasing access to comprehensive care. Explore case studies, reimbursement models, and the vital contributions of CHWs in improving patient outcomes from addressing social determinants of health and basic needs to fostering patient engagement. Participants will leave with knowledge on enhancing patient care strategies through CHWs and contributing to a skilled, inclusive healthcare workforce. More Details...

Implementing Nurse Practitioner (NP) and NP/Physician Associate (PA) Postgraduate Training Programs: Program Development, Recruitment Strategies, and Accreditation (2023). Resource Type: Archived Webinar. Description: Join us and our peers at Open Door Community Health Centers as we dive into the key elements of successful primary care NP/PA residency programs. Discover program structure, recruitment strategies, bias reduction techniques, and the accreditation process. By the end of this webinar, you\'ll gain insights to implement and sustain effective NP/PA residency programs and enhance your clinical workforce development approach. More Details...

Successful Steps for Holistic Integration of Mental and Behavioral Health in Primary Care Learning Collaborative: Part Three (2023). Resource Type: Online Self-Paced Learning Modules. Description: Integrating behavioral health services into primary care requires effective financial planning and re-conceptualization of determining ROI. Session 3 of 4 focuses on enhanced billing practices tailored to integrated healthcare models and on determining the contribution of integrated BH to the finances of the primary care setting or the health system as a whole. More Details...

Enhancing Healthcare Access for Special Populations Through Telehealth and Home Visitation Services: Part Two (2023). Resource Type: In-Person Training. Description: Hosted by the National Nurse-led Care Consortium and the National Center for Health in Public Housing, this 2-part webinar series discussed promising practices in home visitation and telehealth as ways to support improved access to comprehensive primary care for communities with high levels of disability and isolation, lack of adequate transportation, and other social drivers of health that contribute to health inequities, particularly residents of public housing. More Details...

Successful Steps for Holistic Integration of Mental and Behavioral Health in Primary Care Learning Collaborative: Part Two (2023). Resource Type: Online Self-Paced Learning Modules. Description: Session two focused on enhancing understanding of integrated care models and aspects of gaining leadership support for successful implementation. Leadership endorsement is critical for the successful implementation of integrated care methods. Participants engaged in discussions centered around strategies to gain leadership buy-in. Case analyses and group exercises empowered attendees to identify key motivators for leaders and tailor their approach to effectively communicate the benefits of integrated care, thereby securing the necessary support. More Details...

Enhancing Healthcare Access for Special Populations Through Telehealth and Home Visitation Services: Part One (2023). Resource Type: Online Self-Paced Learning Modules. Description: The first session took place on November 7. We examined how home visitation can be integrated into the provider panel to expand access for aging and disabled patients residing in public housing. More Details...

Leadership Training for Clinical Staff - Leading a Diverse Staff (2023). Resource Type: Archived Webinar. Description: The clinical environment presents specific challenges to effective leadership and teamwork—and it is critical that clinical personnel have the skills and tools to lead effectively. Good leadership and a cohesive, supportive team environment fosters mental health, resiliency to challenges, reduces burnout, and improves patient care. More Details...

Successful Steps for Holistic Integration of Mental and Behavioral Health in Primary Care Learning Collaborative: Part One (2023). Resource Type: In-Person Training. Description: Integrated healthcare is a unique way to detect and address the broad spectrum of psychological, biological, and social needs among primary care patients. In part one of this learning collaborative, participants explored different levels of engagement and examined this framework of collaboration and the different levels of integration; we also learned about key strategies for successfully implementing integrated health care in your healthcare setting. Participants were introduced to the framework for patient and family engagement and reviewed an organizational assessment to gauge where action can be taken. More Details...

Empowering Your Workforce: Considerations for Implementing & Responding to Staff Satisfaction Surveys Webinar (2023). Resource Type: Archived Webinar. Description: In the ever-evolving healthcare landscape, prioritizing employee satisfaction has become a critical factor in delivering exceptional patient care and ensuring the success of healthcare organizations. Staff satisfaction surveys have emerged as powerful tools, providing invaluable data to drive positive change, optimize policies, and enhance employee retention. However, many organizations are seeking guidance on how to effectively initiate or improve their staff satisfaction survey processes. Join our interactive webinar as we explore the key considerations for implementing staff satisfaction surveys in health centers. Participants will gain a comprehensive understanding of the essential steps involved in conducting these surveys, from thoughtful survey design and administration to skillful data analysis. We will delve into effective question strategies that elicit valuable insights from employees, helping to identify areas of strength and opportunities for improvement. More Details...

Emotional Intelligence and Leadership Effectiveness: Bringing Out the Best (2023). Resource Type: Publication. Description: Discover how enhancing your emotional intelligence can foster trust, engagement, and productivity, transforming your leadership effectiveness with CCL's 4 key components of emotional intelligence. This CCL article links to others related to empathy in the workplace, leading through conflict, psychological safety at work, and improving employee engagement to name just a few. More Details...

BPHCurates: Child and Adolescent Health and Social Resources: Targeted Resources on Food Insecurity, Behavioral Health, Oral Health, Staffing Shortages, and Telehealth to Support Child and Adolescent Health (2023). Resource Type: Publication. Description: This resource packet provides health centers with resources to develop processes for improving service delivery and outcomes for children and adolescents, specifically related to telehealth, food insecurity, mental and behavioral health, oral health, and staffing shortages and retention. In addition, links to general child and adolescent health center technical resources are provided. More Details...

COO Competencies and Professional Development Tool (2023). Resource Type: Toolkit. Description: This tool is appropriate for use by a wide variety of stakeholders, including health center Chief Executive Officers (CEO), COOs and other Leaders; Board of Directors; Human Resources; Search Firms; Primary Care Associations; Training Organizations; and more. It is our hope that this tool will provide the structure and common language to help define, develop, and sustain excellence in operations leadership of health centers across the United States. More Details...

Eyes on Access Case Study: An Optometry Workforce Pipeline for Massachusetts Health Centers: Spotlight on the Massachusetts League of Community Health Centers and the New England College of Optometry Partnership (2023). Resource Type: Publication. Description: This case study highlights the partnership components of the 50-year workforce pipeline program between a state Primary Care Association, a school of Optometry and local health centers. More Details...

Dental Therapy Employment Manual for Michigan Community Health Centers (2023). Resource Type: Toolkit. Description: A comprehensive guide to help CHCs prepare for and incorporate dental therapists into their dental teams. Although this resource is built around Michigan-specific rules and regulations, CHCs in other dental therapy states may use it as a template to improve readiness. More Details...

FAQ: How can health centers comply with both 42 CFR Part 2 and the Information Blocking Rule?: July 2023 (2023). Resource Type: Toolkit. Description: What are the HIPAA guidelines related to PHI and PII? What is 42 CFR Part 2? What is the Information Blocking Rule? How can my health center comply with both 42 CFR Part 2 and the Information Blocking Rule? How can my health center safeguard EHI on the patient portal following 42 CFR Part 2? How can I find out if 42 CFR Part 2 applies to my health center? Where can I find sample Information Blocking policies, procedures, and templates? More Details...

At the Core of Care Podcast (2023). Resource Type: Podcast. Description: This Podcast highlights the consumer experience of patients, families, and communities and the creative efforts of nurses and other partners to better meet their health and healthcare needs through diversity, leadership, and practice innovation. More Details...

A Toolkit to Promote Nurse Resiliency and Retention (2023). Resource Type: Publication. Description: In response to the significant nursing retention issues healthcare was attempting to mitigate, the PA Action Coalition pulled together a special interest task force. The goal of the Nursing Stress, Resiliency, and Retention Task Force was to compile best practices, identified in literature and by practice, to address the significant challenges the nursing workforce faces. More Details...

CHW Certification, Opportunities and Readiness for Employment (CORE) self-paced training (2023). Resource Type: E-Learning. Description: The purpose of this training program is to increase the number of Community Health Workers (CHWs) and Health Support Workers in Pennsylvania and New Castle County in Delaware. With online training and placement at a trusted community health organization, this training program will equip participants with the skill set to provide effective community outreach, build trust, and act as a bridge between their communities and health service providers. More Details...

The Role of Community Health Workers in Breast Cancer Screening Equity (2023). Resource Type: Archived Webinar. Description: This webinar examines the intersections of social determinants of health, breast cancer screening interventions, and the use of Community Health Workers in care settings. Through peer learning and interactive web materials, participants hone in on social determinants of health, increasing mammography utilization, and care team support among low-income women who are residents of public housing. More Details...

El Rol de los Promotores de Salud en la Detección Equitativa del Cáncer de Mama (2023). Resource Type: Archived Webinar. Description: Este webinar explora la interseccion entre intervenciones de cancer de mama, determinantes sociales de la salud y la utilizacion de los promotores de salud en contextos de cuidado. Nuestros expertos presentan buenas practicas para apoyar a miembros del equipo de cuidado para aumentar el acceso a servicios de cancer y el compromiso de los pacientes y cuidadores, haciendo énfasis en centros de salud que atienden a residentes de viviendas publicas. More Details...

LGBTQIA+ Care Organizational Change Videos (2023). Resource Type: Micro-Learning. Description: Our new 3-5 minute video series discusses best practices for organizational change at health centers to provide LGBTQIA+ affirming care. Topics include Health Needs Assessment, Engagement and Collaboration with Community Partners, Sexual Orientation and Gender Identity (SOGI) Data Collection, Information Technology Considerations, Investment and Engagement from Key Stakeholders, and Recruitment and Retention of LGBTQIA+ workers. More Details...

Ground Work: Racial Justice and Cultural Humility Training for Health Centers (2023). Resource Type: elearning. Description: Ground Work is a foundational, racial justice training for all health center roles. This 8-part series provides tools for health centers to work towards racial equity both in our health centers and in the world. More Details...

Community Health Worker (CHW) Workforce Development: Methodologies for CHW Use in Addressing the SDOH in Vulnerable Populations (2023). Resource Type: Archived Webinar. Description: In this webinar, Dr. Kevin Lombardi from NCHPH, Jason Amirhadji from HUD and our FQHC partners at Albion Community Health Centers discussed the frameworks, methodologies and promising practices that guide efficient, effective and person-centered care using CHWs. More Details...

The Growing Provider Shortage: Building the Case for Developing an HP-ET Program (2023). Resource Type: Publication. Description: This document is designed to highlight projected workforce needs based on National Health Service Corps (NHSC) Vacancy Data and provides an overview of options available to develop or sustain HP-ET programs to meet these needs. More Details...

Working with Minority-Serving Institutions to Enhance and Diversify Recruitment Pathways (2023). Resource Type: Publication. Description: This paper serves as a quick resource and reference guide for human resources (HR) professionals and health center leaders to understand how to identify and partner with minority-serving educational institutions. More Details...

C-Suite Toolkit: Health Professions Education and Training for Recruitment and Retention (2023). Resource Type: Toolkit. Description: This toolkit is designed as a resource to help C-Suite leaders acquire knowledge about workforce strategies they can use to develop, support, and strengthen HP-ET initiatives as part of their overall workforce retention and recruitment planning. More Details...

Partnering with Academic Institutions to Develop Service Learning Porgrams: Strategies for Community Health Centers (2023). Resource Type: Publication. Description: This publication updates NNOHA\'s previous white paper on academic partnerships. Partnerships between academic institutions and community health centers can be a useful strategy to enhance the recruitment and retention of oral health professionals. This publication includes strategies, recommendations, and promising practices from community health centers across the country. More Details...

Coaching and Mentoring (2023). Resource Type: Archived Webinar. Description: Some staff at health centers come into their roles possessing the skills for the job but not with an overall understanding of the position. In order to give staff the best chance at success in a new position, it is fundamentally important for staff to have a coach or mentor at the health center in which they are employed. These mentors can have a positive impact on the staff’s ability to carry out their role, increase satisfaction, and increase a sense of belonging for staff from a variety of backgrounds. More Details...

NTTAP Webinar Series (Activity Session) - June 6, 2023: Using the RTAT to Assess Organizational Capacity (2023). Resource Type: Archived Webinar. Description: Improve educational training experiences at your health center by assessing your capacity and infrastructure to host health professions students. Join the upcoming hands-on interactive activity session to learn how to utilize the Readiness to Train Assessment Tool (RTAT). This tool was developed by HRSA-funded National Training and Technical Assistance Partners (NTTAP) at Community Health Center, Inc. (CHC) to understand organizational readiness to host health professions student training programs. More Details...

NTTAP Webinar Series - June 8, 2023: Re-engaging Patients in Dental Care (2023). Resource Type: Archived Webinar. Description: The COVID-19 pandemic has created several challenges for our country’s health care infrastructure, and the community health center workforce is no exception. Join us as we describe strategies to get patients back into dental care. Along with these strategies, participants will learn how to recognize challenges in dental practices, as well as how to engage the interdisciplinary care team through role redesign and integration to increase access to comprehensive care. More Details...

NTTAP Webinar Series - June 7, 2023: Integrating HIV Care into Training and Education for Team Members (2023). Resource Type: Archived Webinar. Description: In order for health centers to provide compassionate and respectful HIV prevention, care, and treatment in comprehensive primary care settings, the clinical workforce must be knowledgeable, confident, and competent in their ability to do so. We’ll explore the need to integrate HIV care into training and education for the clinical care team, as well as educational models to train the next generation. Using Community Health Center Inc.’s Center for Key Populations Fellowship for Nurse Practitioners (NPs) as a framework for best practices, experts will discuss how to implement specialty care for key populations in your training programs. Additionally, participants will gain awareness of the importance of training the clinical workforce on key population competencies in HIV programs (e.g. HCV, MOUD, LGBTQI+ health, homelessness, and harm reduction). More Details...

User's Guide for Integration of Behavioral Health and Oral Health (2023). Resource Type: Publication. Description: This publication provides guidance on how to implement a behavioral health and oral health integration program. The User's Guide includes a description of NNOHA's systems-based framework for behavioral health integration, promising practices from community health centers, and workflow examples. There is also a readiness assessment to help community health centers determine their level of preparedness to implement a behavioral health integration program. More Details...