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Health Center Toolkit Webinar Series Part 4: Creating screening, referral and service delivery workflow for an MLP (2021). Resource Type: In-Person Training. Description: In this session, we heard from three panelists: Lara Cartwright Smith from the George Washington University, Jess Holmes from St.Louis Integrated Health Network, and Paul Sorenson from St.Louis Regional Data Alliance. Panelists discussed ways of overcoming barriers to MLP integration by sharing successful models of information sharing from the field between health care and social services. The session was followed by a brief Q&A with the speakers. More Details...

Webinar: Laying the Foundation for Lawyers on the Health Center Team Part I: SDOH Needs and Legal Staffing (2020). Resource Type: In-Person Training. Description: As part of our work as an HRSA-funded National Training and Technical Assistance Partner (NTTAP), the National Center for Medical-Legal Partnership published a toolkit that provides the health center community with information and resources on how to integrate patient-centered lawyers as part of the health care team. Learnings from the toolkit were unpacked in a 5-part webinar series. More Details...

Addressing Financial & Legal Problems To Improve the Mental Health of Adults & Children During the Pandemic (2021). Resource Type: In-Person Training. Description: The COVID-19 pandemic’s compounding effects of job loss, isolation, dismantled support systems, grief, and disruptions in care, all resulted in significant financial strain and legal problems that impacted the mental health and well-being of adults and children. In this webinar, subject matter experts in social determinants of health and medical-legal partnership interventions discussed: 1) how financial strains such as high debt, low income and unemployment are associated with suicide attempts and should be considered key factors when assessing mental health interventions; and 2) how legal services delivered alongside social, medical, and behavioral health services can help improve the overall health and well-being of children. The multidisciplinary audience will be prompted to share insights, tools, and COVID-related strategies on how their health centers, legal services organizations, medical-legal partnerships, or other community based organizations have responded to the unique behavioral and mental health needs of adults and children during the pandemic. More Details...

Food Insecurity: The Digital Transformation in Social Determinants of Health (2020). Resource Type: Archived Webinar. Description: The fourth webinar in the Weitzman Institute\'s Path Forward \"The Digital Transformation in Social Determinants of Health\" fall series focusing on addressing food insecurity as an important public health issue. The content expert for the webinar is Sarah Carroll; Director of the Center for Care Transformation at AVIA. The following organizations served as panelists for the webinar: Jacob Luria, Co-Founder and CEO, Algorex Health; Catherine Macpherson, Vice President Product Strategy & Development, Chief Nutrition Officer, Moms Meals; and Laura Robbins, Co-Founder and COO, Advocatia Solutions. More Details...

Protocol for HRSA-supported Community Health Centers to Engage Patients through Universal Education Approaches on Exploitation (E), Human Trafficking (HT), Domestic Violence (DV) and Intimate Partner Violence (IPV) (2021). Resource Type: Publication. Description: The protocol purpose is to prevent exploitation, human trafficking, domestic violence, and intimate partner violence by helping patients have healthy relationships and promote their health as workers. The protocol will enable the health center to provide trauma-informed, survivor-centered care; intervention with clinical and case management services; and formalized ways to connect patients with community-based services that provide resources for domestic violence, employment assistance, housing, food, civil legal aid, and other basic needs. More Details...

Isolation & Loneliness: The Digital Transformation in Social Determinants of Health (2020). Resource Type: Archived Webinar. Description: The third webinar in the Weitzman Institute\'s Path Forward \"The Digital Transformation in Social Determinants of Health\" fall series focusing on addressing isolation and loneliness as an important public health issue. The content expert for the webinar is Gretchen Alkema, PhD; Vice President of Policy and Communications, The SCAN Foundation. Presenters for the webinar includes: Andrew Parker, Founder & CEO of Papa; Cindy Jordan, Founder & CEO & Christina Myren; Chief Operating Officer of Pyx Health; and Ashwin Patel, Co-Founder & CEO of InquisitHealth. More Details...

Using AI, Data, and Tech to Move from Screening to Solving for Social Needs: The Digital Transformation in Social Determinants of Health (2020). Resource Type: Archived Webinar. Description: The first of five webinars in the Weitzman Institute\'s Path Forward \"The Digital Transformation in Social Determinants of Health\" fall series focusing on addressing why SDoH matters and innovations in using AI, data, and tech to move from screening to solving for social needs. Panelists for this session include: Dr. Paul Grundy, MD, MPH, FACOEM, FACPM; Chief Transformation Officer, Innovaccer, Margaret Flinter, PhD, APRN, FNP-c, FAAN, FAANP, Senior Vice President and Clinical Director, Community Health Center, Inc., April Joy Damian, PhD, MSc, CHPM, PMP; Associate Director, Weitzman Institute, Nancy Lopez, PhD, Director & Co-founder, Institute for the Study of “Race” & Social Justice, University of New Mexico, and David Kulick, MPH, Co-founder, Adaptation Health More Details...

Predictive Analytics, Assessing Vulnerability, and Community Referrals: The Digital Transformation in Social Determinants of Health: Predictive Analytics, Assessing Vulnerability & Community Referrals (2020). Resource Type: Archived Webinar. Description: The second webinar in the Weitzman Institute\'s Path Forward \"The Digital Transformation in Social Determinants of Health\" series focusing on predictive analytics, assessing vulnerability, and community referrals. Panelists include Kurt Waltenbaugh; Founder & CEO of Carrot Health, John Showalter; Chief Product Officer at Jvion, Erine Gray; Founder & CEO of Aunt Bertha, and Ruben Amarasingham; Founder & CEO of Pieces Tech. More Details...

Office Hour for Clinical Leaders: New Models of Provider Leadership (2021). Resource Type: Archived Webinar. Description: With provider burnout and turnover as their catalyst, Anchorage Neighborhood Health Center (ANHC) began a journey to create a more distributive and shared CMO leadership model. During this Office Hour, ANHC CEO Tammy Green will talk about this journey to a more sustainable leadership model. She will share highlights, lessons learned, and lessons still being learned. More Details...

The Path Forward: Re-Imagining Primary Care During and Beyond the Pandemic (2020). Resource Type: Archived Webinar. Description: As the nation struggles with the dual pandemics of COVID-19 and racism, the moment is upon us to deeply examine and reshape the primary care delivery system for underserved communities. In this webinar, leadership of the Community Health Center, Inc. and its Weitzman Institute will lay out a road map for the new Path Forward. We invite health center and safety net providers, staff, consumer leaders and others to join the conversation and contribute their expertise, perspective and ideas. More Details...

Intimate Partner Violence/Human Trafficking: Building Partnerships Between Community Health Centers And Domestic Violence Advocacy Programs (2020). Resource Type: Archived Webinar. Description: This webinar will feature the critical role of domestic violence advocacy programs in supporting patients on intimate partner violence/human trafficking (IPV/HT) and how to build meaningful collaborations including initiating Memoranda of Understanding (MOUs) and bidirectional warm referrals. More Details...

The Path Forward: Collaboration & Resources (2021). Resource Type: Archived Webinar. Description: The fourth of five webinars in the Weitzman Institute\'s Path Forward \"Moving from Screening to Solving for Social Needs\" series focusing on forging partnerships and collaboration among a wide spectrum of stakeholders to address the adverse social determinants of health with presenters Taylor Justice; Co-Founder & President, Unite Us, Sue Birch; Director, Washington State Health Care Authority, and Laura Sankey; Principal, Inspired Perspectives, and Nationally Recognized SDOH Expert. More Details...

The Path Forward Series Finale (2021). Resource Type: Archived Webinar. Description: The final webinar in the Path Forward \"Moving from Screening to Solving for Social Needs\" series wraps up by highlighting all of the webinars in the series, examining the role of community centers in addressing social determinants of health (SDOH), and ending with a call of action with presenters Margaret Flinter, PHD, APRN; Senior VP and Clinical Director, CHC, Inc., Trishan Panch, MD, MPH; Co-Founder, Wellframe, Co-Director – Applied AI for Healthcare, Harvard TH Chan School of Public Health, President Elect – Harvard TH Chan School of Public Health Alumni Association, and Yvette Highsmith-Francis, MBM; Vice President, Eastern Region, CHC, Inc. More Details...

Being a Leader vs. Being a Boss (2021). Resource Type: Sellf-Paced Learning Modules. Description: These self-paced modules examine the key differences between serving as a leader and operating as a boss. They touch upon strategy, communication styles, delegation, and other key areas of leadership. More Details...

Effects of Virtual Care Delivery on Health Center Clinician Engagement and Burnout (2021). Resource Type: Publication. Description: This paper reviews the impacts of telehealth delivery on provider engagement and provides tips for health center teams to improve engagement with increased use of virtual services in the context of the global pandemic. More Details...

Strategies for Youth: COVID-19 Vaccination (2021). Resource Type: Archived Webinar. Description: Weitzman Echo special one-time session to discuss Community Health Center Inc.\'s approach on the most reassuring and expedient ways to reach youth and their parents during the COVID-19 vaccination rollout. More Details...

Evolving Care Team Models, Strategies to Assess Provider Satisfaction, and Addressing Burnout (2021). Resource Type: Archived Webinar. Description: This Project ECHO Webinar was part of a three-part webinars series on provider burnout and satisfaction during the COVID-19 vaccination rollout. This session addresses the topic of emerging models of team-based care in the COVID and post COVID environment. This COVID-19 ECHO session is a collaboration with HRSA\'s National Health Center Training and Technical Assistance Partners on Team-Based Care. More Details...

Vaccine in Dental Clinics Job Instruction Sheet (2021). Resource Type: Publication. Description: NNOHA has worked with health center dental leaders who are engaged in delivering COVID-19 vaccines to develop this Job Instruction resource for dental providers. More Details...

Who Wants To Be A Vaccinator: Volunteers, Students, and Other Professionals (2021). Resource Type: Archived Webinar. Description: To meet the demand for knowledge on COVID-19 vaccines, CHCI and its Weitzman Institute is moving back to weekly COVID-19 national webinar sessions! More Details...

Staff Roles, Responsibilities, and Training Throughout the Vaccination Cycle (2021). Resource Type: Archived Webinar. Description: To meet the demand for knowledge on COVID-19 vaccines, CHCI and its Weitzman Institute is moving back to weekly COVID-19 national webinar sessions! More Details...

Essential Policies, Procedures, and Roles in Managing, Protecting, and Administering Your Vaccine Supply (2001). Resource Type: Archived Webinar. Description: To meet the demand for knowledge on COVID-19 vaccines, CHCI and its Weitzman Institute is moving back to weekly COVID-19 national webinar sessions! More Details...

A Multi-Pronged Approach to On-Site, Drive-Through, and Mobile Outreach Vaccine Clinics (2021). Resource Type: Archived Webinar. Description: To meet the demand for knowledge on COVID-19 vaccines, CHCI and its Weitzman Institute is moving back to weekly COVID-19 national webinar sessions! More Details...

Case Study: Building a statewide subscription model for MLP services in Montana with help from a PCA (2020). Resource Type: Publication. Description: This case study looks at how the Montana Primary Care Association helped develop a statewide, subscription model for MLP services. More Details...

Vaccine Ambassador Program and Job Description (2021). Resource Type: Template. Description: As communities embark on COVID-19 vaccine campaigns, they are confronting a long history of discrimination and negative interactions with medical services experienced by racial and ethnic minority groups and people experiencing homelessness (PEH), which can contribute to mistrust and vaccine hesitancy. To build vaccine confidence, communities should consider hiring Vaccine Ambassadors to engage PEH and homeless service providers by facilitating two-way communication and disseminating accurate vaccine information. This document describes how. More Details...

Dental Providers Administering the COVID-19 Vaccine (2021). Resource Type: Archived Webinar. Description: In response to the COVID-19 pandemic, many states have created emergency orders to allow dentists and dental hygienists to administer vaccinations. This webinar will feature three health centers that are utilizing dental providers to administer vaccines. The health centers will describe their vaccination program models including training, staffing, operations and compliance. More Details...

Ten Strategies for Creating Inclusive Health Care Environments for LGBTQIA+ People (2021) (2021). Resource Type: Publication. Description: Creating welcoming, inclusive, and affirming health care environments is critical for increasing access to care for LGBTQIA+ people. This guide presents ten strategies every health care organization can do to become more affirming and welcoming for LGBTQIA+ patients and staff and sets a foundation for comprehensive organizational change. More Details...

Leading with Optimism in Challenging Times (2021). Resource Type: Archived Webinar. Description: In this national webinar you will hear New York Times Best Selling Author, Shawn Achor, talk about his research in positive psychology, Jordan Voigt, president of Genesis Medical Center, Davenport, who will share the story of Genesis Health System, recently featured in Harvard Business Review, and we will explore “what leading with optimism really looks like” in times of significant challenge. More Details...

Checklist for Administrators, Managers, and Clinicians to Integrate Community Health Workers in Vaccine Outreach, Acceptance, and Distribution Strategies (2021). Resource Type: Publication. Description: Community Health Workers (CHWs) have played a key role in the response to the COVID-19 pandemic. However, it is essential that health center administrators, managers, and care teams understand how to effectively leverage the skills and experience of CHWs and adequately support and prepare them for this work. This checklist contains guidance and action items to help. More Details...

COVID-19 Vaccination Clinic Implementation Toolkit (2021). Resource Type: Toolkit. Description: This is a toolkit for decision-makers and implementers of vaccine clinics. Our goal was to create a “vaccination clinic in a box” that could be replicated in, and tailored to, many types of settings. The guide includes prompts for questions you may need to ask, examples of many types of documents that you may need (and information about where to find more documentation), and lessons-learned from our experience. More Details...

Recruiting, Training, and Retaining LGBTQIA-Proficient Clinical Providers (2021). Resource Type: Archived Webinar. Description: The Fenway Institute highlights resources and best practices that strengthen a CHC’s ability to recruit, train, and retain LGBTQI+-Proficient Clinical Providers and workforce staff. More Details...

Leveraging Data to Develop Workforce Strategic Plans (2021). Resource Type: Archived Webinar. Description: The STAR² Center describes health center recruitment and retention data profile dashboards created for each health center organization. A California community health center also shares how they leveraged the data profiles to enhance their recruitment and retention efforts and build a strategic workforce plan. More Details...

Staff Wellness During COVID-19: Healing Hands (2021). Resource Type: Publication. Description: Healing Hands, a publication of the HCH Clinicians’ Network, melds scientific knowledge with the experience of clinicians working in Health Care for the Homeless and reflects issues of concern to direct service providers and program administrators who serve people experiencing homelessness. This is the second in a pair of editions focusing on the impacts of COVID-19 on homeless health care. More Details...

Key Considerations in Planning Your Facility for Integrated, Comprehensive Care (0201). Resource Type: Archived Webinar. Description: This webinar provides an overview of the most important factors to consider when planning a facility that will accommodate various types of integrated care. More Details...

Trial, By Desire: One FQHC’s Research Trial Experience RE: COVID-19 Vaccine (2021). Resource Type: Publication. Description: The CEO of HealthLinc, Inc, a FQHC in Indiana. Beth Wrobel shares her recent experience in the Johnson & Johnson COVID-19 vaccine trial as a health center CEO at HealthLinc, LLC., a vaccine trial site, and her personal experience as a trial participant. This interview was conducted as part of NACHC’s Leadership Development Technical Assistance Program. More Details...

Public Housing Primary Care (PHPC) COVID-19 Dashboard (2020). Resource Type: Publication. Description: This dashboard by NCHPH provides the latest COVID-19 statistics in Public Housing Primary Care (PHPC) Health Centers, including race and ethnicity data and additional resources. More Details...

Sample Drive Thru Procedures NACHC Resource Packet (2020). Resource Type: Toolkit. Description: This packet contains operational procedures and supporting materials developed and contributed by health centers that are currently implementing Drive-through and/or Walk-Up Primary Care Clinics primarily as COVID-19 Testing Sites. More Details...

Supporting Implementation of Smoking Cessation Programs in Public Housing Primary Care Settings: Learning Collaborative (20; Session 2 11). Resource Type: Archived Webinar. Description: During this learning collaborative health center staff learned about different aspects for implementation of smoking cessation programs. More Details...

Culturally Competent Care: Learning Collaborative (20; Session 2 11). Resource Type: Other. Description: This is a learning collaborative series of 4 sessions where Health Center staff learned about standards for providing culturally and linguistically appropriate services (CLAS) to their patients. Slides and recordings for all sessions are available here as well as resources to facilitate the implementation of CLAS in health center settings. More Details...

Considerations for Serving Residents of Public Housing During Emergencies and Disasters: Staff and Patient Wellness (2020). Resource Type: Archived Webinar. Description: Join the National Nurse-Led Care Consortium and the National Center for Health in Public Housing for a one-hour webinar on staff and patient wellness during emergencies and disasters. This webinar will provide health center with guidance for developing tools and resources that enable health center staff and the patients they serve to navigate the practical and psychological after-effects of disaster events. More Details...

Emergency Preparedness: Infectious Disease Risk: Risk Communication: Infectious Disease (2019). Resource Type: Archived In-Person Training. Description: Sarah Darcy, Media Relations Manager for South Shore Health System, speaks on risk communication and how it relates to infectious disease. More Details...

Workforce Development and Retention of Community Health Workers Project (2020). Resource Type: Publication. Description: There are many benefits to recruiting, hiring, and on-boarding a well-qualified individual for a Community Health Worker position. This report details the experience of Health Centers that have gone through the CHW hiring and recruiting process. It also provides insight on how CHWs have contributed to positive outcomes and success within Health Centers and patients. More Details...

Turnover Tool Webinar Series (2020). Resource Type: Archived Webinar. Description: Is your health center experiencing high turnover? Are you trying to make the case for stronger workforce retention efforts within your organization? Are you struggling to figure out what is contributing to turnover at your organization? If you answered yes to one or all of these questions, then you will want to join ACU’s webinar series focusing on health center workforce turnover.  More Details...

Turnover Calculator Tool (2020). Resource Type: Toolkit. Description: Health centers can access this tool on a rolling basis, completing their turnover information from the year prior. Once adequate information has been collected, ACU will be able to aggregate the data on a state, regional and national basis, which can be shared to assist health centers in benchmarking their own data. By completing the tool, health centers will also be able to calculate the total cost of turnover at their organization as well as receive recommendations for mitigating turnover. More Details...

STAR² Center Talks Workforce Success (2020). Resource Type: Podcast Series. Description: In today’s rapidly changing workplace environment, health centers need to be at the forefront of developing solutions that meet the ever evolving needs of their workforce. ACU’s STAR² Center Podcast Series brings you engaging and informative chats with health center leaders and experts about the different core components that make up a robust health center workforce as it is the fuel for your organizational mission. More Details...

Practice Authority: COVID-19 and the Changing Role of the NP (2020). Resource Type: Archived Webinar. Description: This webinar discussed the practice changes for NP-provided care throughout the country (Full Practice, Reduced Practice and Restricted Practice) More Details...

NNOHA Operations Manual - Workforce Chapter (2020). Resource Type: Publication. Description: This chapter of NNOHA's Operations Manual provides helpful tools and resources for tackling the issues related to workforce in Health Center oral health programs. More Details...

Manager Training for Employee Engagement - Part 2 (2020). Resource Type: Archived Webinar. Description: This session was hosted on June 30, 2020 as the second session in this two part series. During this session, April Lewis of Good Connection, Inc. took the audience for a deep dive into the importance of employee engagement efforts and provided insight on how managers can engage their teams. More Details...

Manager Training for Employee Engagement - Part 1 (2020). Resource Type: Archived Webinar. Description: This session was hosted on June 23, 2020 as the first session in this two part series. During this session, April Lewis of Good Connection, Inc. provided an overview of the STAR² Center Manager Training Toolkit and introduced attendees to the "why" behind the toolkit and manager training in health center settings.  More Details...

Financial and Workforce Characteristics of High-Performing Health Centers (2020). Resource Type: Publication. Description: This infographic illustrates key findings from the STAR² Center and Capital Link’s study, which examines the financial and workforce characteristics of high-performing health centers across the country. More Details...

Engaging High-Functioning Managers for Retention (2020). Resource Type: Online Self-Paced Learning Modules. Description: In this course you will learn about the fundamental role high-functioning managers play in your health center's retention efforts. High-Functioning Managers is one of the STAR² Center's Core Components for a robust health center workforce. This core component will serve as the driving force for the content presented in this course. More Details...

Creating a Compensation Package for Retention (2020). Resource Type: Online Self-Paced Learning Modules. Description: In this course you will learn how to create a robust compensation package to use as a retention tool in your health center. We'll highlight the key concepts of compensation and benefits, the importance of developing an effective communication plan to promote your compensation package, the role Board of Directors play in your health center’s compensation plan, and tools and resources you can use to assess and strengthen your compensation programs. More Details...

Building an Inclusive Organization Toolkit (2020). Resource Type: Toolkit. Description: The Building an Inclusive Organization Toolkit provides information and resources to support health centers in their journeys to achieving a more diverse, equitable, and inclusive workforce. It’s content addresses common questions related to workplace assessment, strategies to take, and accountability. The toolkit was developed by the Association of Clinicians for the Underserved's STAR² Center, the National Health Care for the Homeless Council, and the Association of Asian Pacific Community Health Organizations. More Details...

Assessment of Health Professions Training in Health Centers (2019). Resource Type: Publication. Description: The Association of Clinicians for the Underserved (ACU) recognizes the immense impact that health professions training programs have in creating a prepared workforce and alleviating recruitment and retention challenges at health centers. With the support of HRSA’s Bureau of Primary Health Care, ACU’s STAR² Center facilitated a short assessment to gather information on health centers’ current experiences with health professions training activities. The assessment gathered information from health centers regardless of their experiences with health professions training activities at the time that they completed the survey in order to identify potential areas for resources, training, and technical assistance. A summary report of the assessment findings was developed following the close of the survey. More Details...

Addressing Stigma, Health Disparities, and COVID-19’s Role in Affecting Workforce Retention (2020). Resource Type: Archived Webinar. Description: This webinar was hosted on August 26, 2020, and focused on the intersection of health disparities, COVID-19, and stigma. Stigma plays a pivotal role in the health disparities and inequities faced by the patients and communities that health centers serve. In fact, stigma is not just proximal to negative health outcomes, but one of its root causes. Adding to this, is COVID-19’s role in amplifying the problem. Proper support, training, and resources are necessary tools to help the health center workforce navigate this complex landscape, support retention, and avoid disengagement. More Details...

Through the COVID-19 Pandemic and Beyond: Using Scenarios to Explore the Future of Community Health Centers (2020). Resource Type: Publication. Description: This document outlines the benefits of using scenarios to help envision alternative futures for health centers. The scenarios were based on both research on the effects of the pandemic and dialogue, polling and interviews from nearly 150 health center leaders.  More Details...

Flu LEAD (Linkages to End Access Disparities) Initiative 2020 Information: A Pilot Project to Increase Influenza Vaccination Coverage among HUD-Assisted Residents (2020). Resource Type: Publication. Description: This NCHPH informational page provides an overview, and resources about the Flu LEAD pilot project directed by the U.S Department of Housing and Urban Development (HUD and the Health Resources and Services Administration (HRSA) to increase influenza vaccination coverage among residents of Public Housing Agencies (PHAs). More Details...

NACHC Leadership Webinar Series: Applying Workplace Emotional Intelligence Tools (2020). Resource Type: Archived Webinar. Description: The fourth in the NACHC Leadership Webinar Series, this resource examines ways in which leaders can both utilize and foster emotional intelligence in their employees by utilizing proven techniques. More Details...

Chief Workforce Officer Toolkit (2020). Resource Type: Toolkit. Description: The Association of Clinicians for the Underserved (ACU) and the STAR² Center in partnership with the National Association of Community Health Centers (NACHC) are excited to announce the release of the Chief Workforce Officer (CWO) Toolkit. Our organizations have collaboratively developed this timely and relevant new resource to assist community health centers (CHCs) and primary care associations (PCAs) in recruiting and retaining workforce leaders who are strategic and effective at meeting the complex needs of the CHC workforce. In the toolkit, users will find CWO core competencies, a CWO job description template, and much more.. More Details...

Bringing lawyers onto the health center care team to promote patient & community health: A planning, implementation and practice guide for building and sustaining a health center-based medical-legal partnership (2020). Resource Type: Publication. Description: The toolkit has four parts: 1. Outlines nine conversations that a health center team should have with its legal partners to plan for an MLP’s long-term success and to integrate it into the health center’s operations. 2. Is a deep dive into the specifics of how to develop screening, referral, and service delivery workflows. 3. Looks at how integrating legal services can support health center workforce development, with a particular focus on training. 4. Illustrates the types of projects MLPs can engage in to help your health center move upstream to address SDOH and health equity at a policy level. More Details...

NACHC Leadership Webinar Series: Leading Curiosity, Creativity and Innovation (2020). Resource Type: Archived Webinar. Description: The third in the NACHC Leadership Webinar Series, this resource examines ways in which leaders can encourage creativity thinking and foster curiousity through exercises, brainstorming, mind mapping, and other proven techniques. More Details...

NACHC Leadership Webinar Series: Communicate like a Leader (2020). Resource Type: Archived Webinar. Description: The second in the NACHC Leadership Webinar Series, this resource explores strategies that will elevate one's communication to the next level. allowing for greater motivation, clarity, and sense of purpose. More Details...

NNOHA Operations Manual: Workforce Chapter V2 (2020). Resource Type: Publication. Description: This chapter provides helpful tools and resources for tackling the issues related to workforce in Health Center oral health programs. Topics include recruitment and retention of dental team members, staffing ratios, and strategies to decrease burnout. More Details...

Bridging the Digital Divide: Using Technology to Improve Access to Health Care for Public Housing Residents (2020). Resource Type: Publication. Description: The purpose of this report is to outline the digital needs and challenges of public housing residents, the risks and benefits of using technology to improve patient care, and recommendations on how to prepare health centers and patients to optimize digital tools, improve access to care, and enhance efforts through partnerships to bridge the digital divide. More Details...

Secondary Traumatic Stress Identification, Mitigation and Improving Work Satisfaction for Health Center Staff During the COVID-19 Pandemic (2020). Resource Type: Archived Webinar. Description: Webinar hosted by NCHPH. Recording slides and handouts available. More Details...

Building Resilience in the Midst of a Pandemic: What Health Care Workers and Leaders Can Do During the COVID-19 Pandemic (2020). Resource Type: Archived Webinar. Description: A lot of energy has been devoted to the critical need for PPE, the lack of respirators, tests, and the pressure on health centers to help “flatten the curve.” This crisis has left little time to address the impact of workplace and personal stressors on providers and other staff as they try to balance the fear of contracting the virus while carrying a heavy, complex workload. This webinar provided tips and recommendations for leadership, health center staff working at clinical sites on how to create a healthy environment and cope with anxiety, depression and other behavioral disorders caused by COVID-19. More Details...

PCA Enabling Services Virtual Summit Podcast Series (2020). Resource Type: Other. Description: The first-ever PCA Enabling Services Virtual Summit and podcast series is co-organized and hosted by the Health Center Association of Nebraska (HCAN) in partnership with Health Outreach Partners (HOP). The seven podcast episodes cover a variety of Enabling Services topics, with a focus towards Primary Care Associations. More Details...

HITEQ Highlights: Shared Care Planning Optimization Using the EHR (2020). Resource Type: Archived Webinar. Description: The HITEQ Center, in collaboration with the National Council for Behavioral Health, hosted a webinar on Shared Care Planning Optimization Using the EHR. The webinar provided an overview on the importance of shared care planning and how we can better optimize the electronic health record to make it the most successful and inclusive of the team. Components of shared care planning and different tools that will help with the creation and accessibility of shared care plans were discussed. More Details...

Cybersecurity Checklist for Health Center Staff Working Remotely (2020). Resource Type: Publication. Description: This PDF checklist, developed by HITEQ, provides a guide for health center staff to mitigate cybersecurity risks and threats during times of emergency and incident response that have them working remotely from the health center. More Details...

Creating a Plan to Address Provider Satisfaction with Health IT: Intervention Project Planning Template, June 2020 (2020). Resource Type: Template. Description: Provider satisfaction is of critical importance for health centers to promote safety and workforce stability. Organizations may be working to reduce burden or increase satisfaction of the provider workforce. This worksheet, created by HITEQ, assists organizations in operationalizing the information set forth in HITEQ’s Assessing Provider Satisfaction: Designing health IT interventions to improve satisfaction and reduce burden. Review that piece, and then download the project planning template to create a plan of your own. More Details...

HITEQ Highlights: Health Center Defense Against the Dark Web: Strategies for Building Security Awareness, Education, and Compliance in 2020 (2020). Resource Type: Archived Webinar. Description: This HITEQ Center webinar explored key concepts and best practices that should be followed by Health Centers seeking to develop Defense in Depth and effectively implement hardened security programs at their sites. There are ever-increasing cybersecurity guidelines and protection measures that Health Centers must navigate and digest. This webinar sought to motivate and educate the health center workforce on critical privacy and security concepts and methods for defense. Aspects of Security Risk Assessment, security awareness training, and breach protection were covered with an emphasis on health center-wide information protection. More Details...

Healthcare Workforce Virtual Toolkit — COVID-19 (2020). Resource Type: Toolkit. Description: This collection provides a curated set of resources and tools for decision-makers managing healthcare workforce challenges in response to the COVID-19 emergency. More Details...

Webinar Recordings and Slides — COVID-19: Oral Health COVID-19 Webinars (2020). Resource Type: Archived Webinar. Description: This webpage includes all recordings and slides from NNOHA's live webinars related to COVID-19. The webinars include content on self-care, teledentistry, and oral health workforce. More Details...

Network Resource Guide for Health Center Controlled Networks (HCCNs) (2020). Resource Type: Publication. Description: For more information on the 49 HCCNs funded by HRSA, please visit the Network Resource Guide (NRG). https://networkresourceguide.org/. The NRG provides up-to-date information about HCCNs across the country that are working together to leverage health IT for health centers in ways to improve access to care, enhance quality of care, and achieve cost efficiencies. More Details...

Oral Health Listening Session Findings — COVID-19 (2020). Resource Type: Publication. Description: NNOHA hosted three oral health listening sessions on health center dental programs' responses to COVID-19. The listening sessions focused on protecting the community and protecting the dental team. The findings of the three listening sessions are provided in this document in addition the webinar recordings. More Details...

Managing Crisis through Resilient Leadership COVID-19 Resource Packet (English/Spanish) (2020). Resource Type: Publication. Description: Health centers are serving on the frontline, providing critical health care services in communities dealing with the coronavirus and COVID-19. During challenging and stressful times, it is normal for leaders to feel off balance. This resource contains six steps designed to access and be a Resilient Leader during turbulent times. More Details...

Optimizing Team Resources: Patient/Provider Scheduling and Panel Size (2020). Resource Type: Archived Webinar. Description: Health centers continue to devote significant resources to the transition to a team-based model of primary care delivery. From defining target outcomes to simplifying scheduling templates to aligning panel size, the participant will learn a replicable process for moving forward with each of their primary care teams through what is often a contentious and divisive operational imperative. More Details...

Assessing Provider Satisfaction: And how to design health IT interventions to improve satisfaction and reduce burden, January 2020 (2020). Resource Type: Publication. Description: This resource puts forth several options for assessing provider satisfaction or burden, with a focus on health IT. Each provider assessment also includes information about cost and access. In addition to surveying providers, there is other information that can be assessed for baseline when planning an intervention to decrease burden. These can be used for pre– and post-intervention monitoring and evaluation. Finally, related research findings, including the overall relationship between EHR and provider satisfaction, regulatory and documentation requirements, the impact of training, provider autonomy and role in EHR design, and in-basket management, are described. More Details...

Telehealth Office Hours: Access and Telehealth (2020). Resource Type: Archived Webinar. Description: This webinar shares how Finger Lakes Community Health in upstate New York has used telehealth for outreach to patients who need it most, including immigrant populations. Topics include eliminating geographical boundaries, reducing stigma, expanding access to care. and leveraging limited workforce resources. More Details...

Remote Scribes, Transcription, Talk-to-Type, and Virtual Assistants: Tools for Decreasing Documentation Burden in the EHR; Developed October 2019 (2020). Resource Type: Publication. Description: Electronic Health Records (EHRs) have replaced obsolete paper medical charts and records, and their ability to exchange health information electronically have helped organizations provide higher quality and safer care for patients. However, despite their numerous advantages, EHRs can create an overload of documentation and clerical responsibilities for physicians, placing an increased demand on physicians’ time and compromise efficiency. Medical dictation, transcription, and scribing services have become an increasingly popular solution to address this hindrance. This resource introduces different transcription, scribing, and dictation services, and reasons why health centers should consider using them to reduce the burden of EHR documentation. More Details...

The Road to Trauma-Informed Care in Primary Care (2020). Resource Type: Archived Webinar. Description: During this webinar, we heard from the National Council and Zufall Health Center about this program, lessons learned and resources for Health Centers on how to implement a trauma-informed care program on Trauma-Informed Primary Care: Fostering Resilience and Recovery, to educate health care providers on the importance of trauma-informed approaches and to create a change package for implementation of standardized and scalable trauma-informed care practices in the primary care setting. More Details...

Identifying Workforce and Financial Characteristics of High-Performing Health Centers (2018). Resource Type: Publication. Description: This study examined the workforce and financial characteristics of high-performing health centers in order to begin to understand the success factors among a variety of staffing models for potential replication. Developed with support from the Health Resources and Services Administration. More Details...

Veterans Health Administration (VHA) TRAIN - MISSION Act Curriculum (2019). Resource Type: Online Self-Paced Learning Modules. Description: Veterans Health Administration (VHA) TRAIN offers an online, no-cost, continuing medical education curriculum for community providers. This portal provides community providers direct access to curriculum established under the MISSION Act. Community providers are a vital part of VA's high-performing health care network; making sure Veterans who have served our country and their families get the timely, high-quality health care they need. More Details...

Prevent, Assess, and Respond:: A Domestic Violence Toolkit for Health Centers & Domestic Violence Programs (2019). Resource Type: Toolkit. Description: This toolkit can help build a comprehensive and sustainable response to domestic violence and sexual assault (DV/SA) in partnership with DV/SA advocacy programs (social service organizations) to improve how your health center identifies and responds to DV/SA and promotes prevention, and develop proactive partnerships with local DV/SA advocacy programs to address the health needs of patients and connect them to health centers for care. More Details...

FTCA for Clinical Leaders: CY2020 FTCA Health Center Deeming PAL (2019). Resource Type: Archived Webinar. Description: A trusted legal expert from the firm Feldesman Tucker Leifer Fidell LLP joined by two experienced Clinical Leaders address and answer questions about the latest CY2020 FTCA Health Center Deeming PAL released on April 10, 2019 with applications due by or before July 1, 2019. More Details...

Finance & Reimbursement for Clinical Leaders (eLearning) (2019). Resource Type: Online Self-Paced Learning Modules. Description: This self-paced eLearning course discusses the importance of finance and reimbursement as part of a clinical leader’s core competency development. The focus will be on enhancing a clinical leader’s role in using financial tools and systems to effectively manage ongoing clinical operations, developing clinical component of health center grant applications, and ensuring clinical staff awareness of reimbursement mechanisms and issues. More Details...

Tomato Workers' Health and Safety: A Guide for Health Care Providers (2018). Resource Type: Publication . Description: This guide is intended to be a reference for health care providers who work with people employed in the U.S. tomato industry. It aims to prepare providers with a more detailed understanding of hazards, health issues, and work processes associated with different tomato industry jobs. More Details...

Think Yes to Care Customer Service Training (2019). Resource Type: Publication. Description: This customer service training model and related materials will allow providers to standardize the service they provide to clients, community partners, and each other. This model was created in 2016, and was adapted from the Multnomah County Library Think Yes! Customer Service Initiative. More Details...

The Role of Structural Competency in the Treatment and Prevention of Diabetes in a Vulnerable Agricultural Worker Population (2018). Resource Type: Archived Webinar. Description: Over the last 30 years, considerable attention has been paid in the clinical setting to cultural competency- the ability to mitigate against the effects of the sociocultural differences between clinicians and patients and to take into account how culture affects the symptoms presented or the patients’ attitude about health care. More recently, scholars and clinicians have encouraged those in practice or health professions training to focus not only on the behaviors and beliefs of cultural groups but more importantly to consider the structural determinants, prejudices, injustices and blind spots, the “pathologies of social systems” that affect health outcomes and the stigma experienced by patients. The session will introduce participants to the broad framework of structural competency and the five core structural competencies. Particular attention will be paid to the impact of structural issues on the treatment and management of diabetes for vulnerable populations. More Details...

STAR² Talks Compensation Planning (2019). Resource Type: Archived Webinar. Description: Are you looking to update your current compensation plan but just don’t know where to begin? Review this webinar series hosted by ACU’s STAR² Center!  This series took a look at all things compensation including the finances of provider recruitment and retention, internal engagement about compensation plans, developing a compensation plan, provider incentive plans, rolling out your compensation plan and how to stay involved in the conversation about compensation.  More Details...

Reporting of Community Health Workers in the Uniform Data System (2019). Resource Type: Publication. Description: With Community Health Workers (CHWs) identified as a unique staffing category in the Uniform Data System (UDS) for the first time in 2016, the number of FTEs reported has been much lower than expected (879 FTEs across 1367 grantees). Although in 2017, a slight increase was shown (1,130.36 across 1373 grantees), these figures appear inconsistent with the anecdotal evidence of widespread utilization of CHWs in Health Center settings. These inconsistencies may reflect unclear guidance on how to accurately identify and report the work of CHWs. The goal of this tool is to provide resources that will help Health Centers to: Explore common CHW titles and roles Identify staff performing duties that may align with the CHW profession and should be reported under the CHW line in UDS Assess CHW knowledge, skills, and abilities by using the CHW Core Competencies checklist Review CHW training opportunities Access a list of UDS resources developed by the Health Resources and Services Administration (HRSA) Access a list of CHW clinical integration resources Ultimately, the proper identification, reporting, and training of CHWs is key to increase the accuracy of the national representation of their work. More Details...

Recruitment Budget (2019). Resource Type: Online Self-Paced Learning Modules. Description: In this course we will take a closer look at the expenses associated with the recruitment process. It is important to know how much it costs you to hire an employee and through this course we will prepare you to budget for those expenses. While many of these costs can be associated with hiring any employee, this course will look at the costs associated with hiring a clinical provider at your organization. More Details...

Recruiting, Training, and Retaining LGBTQ-Proficient Clinical Providers: A Workforce Development Toolkit (2019). Resource Type: Publication. Description: As lesbian, gay, bisexual, transgender, and queer (LGBTQ) people increasingly access care at health centers, the clinical workforce needs to be prepared to meet the unique health needs of LGBTQ patients. Finding LGBTQ-proficient providers, however, can present a challenge, especially outside major metropolitan areas.In this toolkit, we provide tips and strategies for: 1)Recruiting providers who are either already proficient in LGBTQ health care, or who demonstrate an interest in, and capacity for proficiency in LGBTQ health care; 2) Developing the knowledge and skills of providers to care for LGBTQ patients through training and other professional development opportunities, and; 3)Implementing changes to workplace culture, policies, and processes in order to retain LGBTQ-proficient providers. More Details...

Pesticide Reporting and Workers' Compensation in Agricultural - Interactive Map (2019). Resource Type: Toolkit. Description: Includes 1) pesticide reporting regulations for each state and where and how to report; and 2) state workers’ compensation requirements and restrictions in agriculture and for undocumented workers. More Details...

Job Description for Data Team Research Assistant: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Data Team Research Assistant in a well-staffed Health IT department of a health center. Job Description: Reporting to the Project Manager, the Research Assistant assists in the performance of current research studies and projects in the department, in collaboration with the Health Center. More Details...

Identifying CHWs in Your Health Center (2019). Resource Type: Publication. Description: This tool will facilitate the identification of Community Health Workers (CHWs) in Unifrom Data Systems; this is key to accurately measure health access as a result of CHW programs within a health center and to pinpoint appropriate training and technical assistance for your CHWs. More Details...

How to Effective Manage Social Media within the Health Center Setting: A HITEQ infographic of key principles (2016). Resource Type: Publication. Description: This article written by Dr. John Halamka, CIO at Harvard Medical School and a Health IT adoption thought-leader, provides examples from the Beth Israel Deaconess Medical Center on best practices for healthcare providers in trying to manage social media efforts. This article written by Dr. John Halamka, CIO at Harvard Medical School and a Health IT adoption thought-leader, provides examples from the Beth Israel Deaconess Medical Center BIDMC on best practices for healthcare providers in trying to manage social media efforts. Topics covered include communication strategies, responding to positive and negative comments, and staff awareness. These topics, while garnered from Mr. Halamka's experience with being CIO for BIDMC  are discussed in a way that is relevant to all health care settings, including health centers. Included in this article are straightforward policies or concepts that are easily adopted into an organization's social media policies no matter what their size. Click on the link below to gain access to the related article... More Details...

Health Equity Starter Kit (2019). Resource Type: Starter Kit. Description: To best support health centers who are committed to serving vulnerable and underserved populations, HOP created the Health Equity Starter Kit. The Starter Kit contains resources related to health equity all in one place. This resource provides support in better understanding health equity as a broader framework to explain and address structural factors, social determinants of health, and health disparities. The Starter Kit includes a collection of innovative strategies, as well as examples of data and measures to track and evaluate health equity efforts. More Details...

Farmworker Clinical Care Resource (2019). Resource Type: Toolkit. Description: A clinical resource for providers caring for farmworkers. More Details...

Effective Onboarding Strategies (2018). Resource Type: Online Self-Paced Learning Modules. Description: This is a course about the important topic of onboarding. You'll learn the differences between orientation and onboarding, why onboarding is a vital part of retaining your employees and even gain ideas about implementing your own onboarding program. More Details...

Don't Get Hurt!: Stay Safe At Work (2016). Resource Type: Patient Material. Description: These bilingual posters educate workers on how to work safely with machinery on the farm. Developed by two Occupational Health Interns (OHIP) during their internship with the National Farm Medicine Center, these posters accompany the Seguridad en las Lecherías curriculum More Details...

Diabetes Resource Hub (2019). Resource Type: Toolkit. Description: Learning Collaborative and was created to assist monolingual front office staff to greet and communicate with patients as they come into the waiting area and register. Some words and phrases are meant to engage patients in simple conversation, and others elicit primarily “yes” or “no” responses. To use the tool, the staff member needs to locate in the first column the greeting or common phrase that is needed, then look for the Spanish translation in the second column and, if needed, use the pronunciation guide provided in the last column. The tool also has several blank rows at the end for staff members to add other phases or questions that they may need. More Details...

Developing an Effective Employee Engagement Plan (2019). Resource Type: Online Self-Paced Learning Modules. Description: In this course we will walk through the benefits of and process for the development and implementation of an effective Employee Engagement Plan. More Details...

Community Health Worker Clinical Integration Toolkit (2019). Resource Type: Publication. Description: With a long history of successfully and effectively addressing health disparities, Community Health Workers (CHWs) can fill the gaps in services that many health care organizations experience in reaching underserved populations. For instance, six published studies on CHW interventions on the prevention and management of diabetes have shown significant positive outcomes, including changes in HbA1c levels and improved self-reports of dietary changes. In addition, six studies of CHW interventions focused on cervical cancer prevention reported positive outcomes, including a significant increase in the number of patients receiving a Pap smear and a larger change in the number of patients ever having a Pap smear. These outcomes support the effectiveness of the CHW model in prevention and disease management within Care Teams More Details...

Communicating Safety: English as a Second Language Health and Safety Training Materials (2016). Resource Type: Patient Material. Description: Communicating Safety: A Health and Safety English Learning Curriculum for Immigrant Workers in Agriculture is a health and safety intervention for immigrant workers. This project offers free, OSHA-approved training and educational materials that were developed using English-as-a-Second-Language (ESL) learning activities - pairing dairy safety and health content with relevant vocabulary and English language skills in a culturally and linguistically appropriate context. More Details...

Clinician Guides for Farmworker Health and Safety Regulations (2019). Resource Type: Toolkit. Description: MCN and Farmworker Justice offer these guides to assist clinicians in understanding farmworker health and safety regulations. Environmental and occupational health topics includes: EPA’s Federal Insecticide, Fungicide, and Rodenticide Act; EPA’s Food Quality Protection Act; EPA’s Worker Protection Standard More Details...

Building the Recruitment Team (2019). Resource Type: Online Self-Paced Learning Modules. Description: In this course you will learn how to put together your recruitment team and who should be involved in the recruitment process. We'll highlight that recruitment is an organizational effort. More Details...

Bilingual Greetings for Monolingual Staff (2019). Resource Type: Publication. Description: The List of English Greeting Words & Phrases for Monolingual Front Office Staff is a two-page document providing a list of commonly used English greeting words and phrases with Spanish translations and a phonetic pronunciation guide. The list is a product of the Language Access More Details...

Agricultural Health Safety Bilingual Picture Dictionary: "Seguridad en Palabras/ Safety in Words" (2016). Resource Type: Patient Material. Description: MCN's Bilingual Picture Dictionary, "Seguridad en Palabras/ Safety in Words," illustrates work place hazards and best practices for health and safety in agriculture. Developed with support from the OSHA Susan Harwood Grant Program, this resource will bolster Hispanic workers' English vocabulary and will help prevent agricultural injuries. More Details...

Administrative Strategies for Increasing Retention (2018). Resource Type: Online Self-Paced Learning Modules. Description: This course focuses on steps you can take to increase retention at your health center. There are many things you can do to increase retention at your health center. While there is not a "one size fits all" recipe to increase retention, it is important to look at all aspects of retention. More Details...

Systems Orientation for Clinical Leaders (eLearning) (2019). Resource Type: Online Self-Paced Learning Modules. Description: This eLearning module discusses the importance of systems orientation as part of a clinical leader's core competency development. Real-life examples and case scenarios are used to focus on enhancing a clinical leader's ability to: Utilize both "big picture" and detailed "systems thinking" when analyzing issues and making decisions; Align clinical, tactical operations with the health center's mission, vision, and values; Manage change among the clinical staff as the health center moves into new care models (e.g., Patient Centered Medical Home model); Actively work to integrate Public/Population Health issues with routine delivery of primary care. More Details...

Resiliency & Joy in Work for Clinical Leaders (eLearning) (2019). Resource Type: Online Self-Paced Learning Modules. Description: This eLearning course discusses the importance of resiliency and joy in work as part of a clinical leader's core competency development. The focus will be on striving for an understanding and actualization of joy in practice both personally and for the clinical team. The topics of resilience, joy, emotional intelligence, and mindfulness are addressed in this self-paced course. More Details...

Office Hour: Quality Management for Clinical Leaders (2019). Resource Type: Archived Webinar. Description: In this Office Hour, Cheryl Modica, Director of NACHC's Quality Center, presents evidence-based and promising practices, including NACHC's Value Transformation Framework tool, to guide and accelerate your health center's transformation and improvement in achieving value-based care. The aim of this Office Hour is to increase a Clinical Leader's ability to actively participate and engage other clinical team members in effectively executing health center Quality Management activities, use bench-marking to actively identify clinical improvement opportunities, and support health center accreditation and Patient Centered Medical Home (PCMH) recognition. More Details...

Health IT for Clinical Leaders Office Hour (2018). Resource Type: Archived Webinar. Description: This office hour brings together two subject matter experts to discuss and answer participants’ questions about the importance of health information technology as part of a clinical leader’s core competency development. The focus will be on enhancing a clinical leader’s ability to utilize advanced technology concepts beyond EHRs to optimize management of clinical functions. More Details...

Health IT for Clinical Leaders (elearning) (2019). Resource Type: Online Self-Paced Learning Modules. Description: n.a. More Details...

General & Basic Operations for Clinical Leaders (eLearning) (2019). Resource Type: Online Self-Paced Learning Modules. Description: This eLearning module discusses the importance of general and basic operations as part of a clinical leader's core competency development, and demonstrates examples of useful resources and activities a clinical leader can use to enhance their ability to:demonstrate the ability to work fluidly with governmental units and other funding sources that support health centers; demonstrate a comprehensive understanding of the unique dynamics of the health center model; leverage marketing opportunities and social media to continuously enhance the health center's image within the community and among external constituencies; continuously build knowledge and expertise through industry networks; effectively assist or provide oversight in Uniform Data System (UDS) report completion; demonstrate effective leadership qualities; actively guide the clinical team toward patient self-management and true patient-centered,integrated care, wellness and health promotion; and demonstrate advanced proficiency in office technologies More Details...

Advocacy for Clinical Leaders (eLearning) (2019). Resource Type: Online Self-Paced Learning Modules. Description: This eLearning module addresses the importance of advocacy as part of a clinical leader’s core competency development. The focus will be on enhancing a clinical leader’s role in advocating,within legal limits, for the role of the community health center with appropriate external entities, and guiding clinical staff in learning about and taking an active role in community mobilization for health. More Details...

Clinical Leadership Core Competencies: Domains, Skills, Tasks (2019). Resource Type: Publication. Description: This document outlines 11 domains, related tasks, and behavioral examples for Core Competencies for Clinical Leaders. These domains and related tasks and examples were identified and vetted through a National Advisory Panel made up of key staff who would have interaction with the Clinical Leader position in various settings. More Details...

Key Financial Performance Indicators (2019). Resource Type: Online Self-Paced Learning Modules. Description: This elearning module is the last in a five-part series that examines the health center board's role in overseeing its financial health. This module provides an overview of key performance indicators, focusing on how these indicators are determined and their meaning when assessing health center financial health. This module can be viewed by individual board members, by the full board as part of its own ongoing board education, or during new board member orientation. More Details...

Financial Training for Boards of Directors: Understanding the Importance of Cash Flow (2019). Resource Type: Online Self-Paced Learning Modules. Description: This elearning module is the fourth in a five-part series that examines the health center board's role in overseeing its financial health. This module provides an overview of the statement of cash flows, focusing on both how it is put together and how to interpret its meaning. This module can be viewed by individual board members, by the full board as part of its own ongoing board education, or during new board member orientation. More Details...

Reading and Understanding the Income Statement (Statement of Activities) (2019). Resource Type: Online Self-Paced Learning Modules. Description: This elearning module is the third in a five-part series that examines the health center board's role in overseeing its financial health. This module provides an overview of the income statement (“statement of activities”), focusing on both how it is put together and how to interpret its meaning. This module can be viewed by individual board members, by the full board as part of its own ongoing board education, or during new board member orientation. More Details...

Extended CEO Transitions & the Board’s Role (2019). Resource Type: Archived Webinar. Description: n.a. More Details...

2018 FTCA for Volunteers FAQ_Spanish (2018). Resource Type: Publication. Description: n.a. More Details...

Successful Practices in Accountable Care: Financial and Operational Analysis, Management and Strategy (2019). Resource Type: Publication. Description: This document focuses on Capital Link, who, in coordination with the Community Clinic Association of Los Angeles County, have assisted health centers in analyzing and managing such opportunities with their Advancing Financial and Operational Strength training program. More Details...

Successful Practices in Accountable Care: Organizational Leadership and Partnership Development (2019). Resource Type: Publication. Description: Iowa Primary Care Association exemplifies organizational leadership and partnership development in two key inter-related activities. The first, focused on leadership development,is the shift from annual performance reviews to ongoing performance coaching. The second, focused on partnership development, is a multi-year effort to establish an integrated primary care network called IowaHealth+. More Details...

So You Want to Start a Health Center? (2019). Resource Type: Publication. Description: This publication is a guide for health care providers and organizations, public agencies, or community-based organizations and individuals interested in becoming part of the Health Center Program. This guide outlines the many considerations and recommended steps a community must consider for assessing readiness to apply to become a community health center. It also provides links to resources and toolkits that support each step of the process. More Details...

ICD-10-CM Official Guidelines for Coding and Reporting: Part II of the Billing, Coding, and Documentation Webinar Series (2019). Resource Type: Archived Webinar. Description: Participants will demonstrate comprehension of documentation rules by performing a high-level analysis of the 2018 “ICD-10-CM Official Guidelines for Coding & Reporting,” which provides the most educational benefit related to diagnosis coding considering its increased importance when trying to tie together the seemingly competing worlds of quality medicine, optimal revenue, and health technology requirements. Sample action items and areas for additional research are given and optimal outcomes are discussed in order to apply the information to your clinical documentation, coding, and billing processes. More Details...

Finance Training for Boards of Directors: The Board's Role in Financial Oversight (2019). Resource Type: Online Self-Paced Learning Modules. Description: This elearning module is the first in a five-part series that examines the health center board's role in overseeing its financial health. This module provides an overview of the board’s role in the financial oversight of a health center and discuss the responsibilities of individual board members in carrying out this important oversight. The remaining modules will be launched in the coming weeks. This module can be viewed by individual board members, by the full board as part of its own ongoing board education, or during new board member orientation. More Details...

Coding & Documentation: Strategies for Success: Part I of the Billing, Coding, and Documentation Webinar Series (2019). Resource Type: Archived Webinar. Description: Participants will analyze basic coding structure and common issues health center staff face when utilizing Code Sets such as CPT, HCPCS-II, and ICD-10-CM coding and billing and their impact on revenue, facility mission, and quality reporting (i.e. Risk Adjusted Coding, HCCs, UDS, and HEDIS). More Details...

Business Intelligence 101 (2019). Resource Type: Archived Webinar. Description: This webinar will explain what Business Intelligence is and how CHC/PCA/ HCCNs should staff their IT team, explain what fundamental resources are needed, and identify what outcomes these efforts will produce. Operations, Clinical and Information Technology-related staff will learn how to use data, analytics, and technology to communicate in today's healthcare environment. More Details...

5 W’s of Business Intelligence (2019). Resource Type: Archived Webinar. Description: How do you know if your health center is ready to participate in a clinically integrated network? Health centers first need to be to assess their strategy, goals, staff, tools, and operational capacity needed for success in a value-based care environment. Next, the health center must identify an approach to value based care that clearly identifies who and how the work will be accomplished along with appropriate business tools to operationalize and measure impact and patient outcomes of those efforts. More Details...

Training the Next Generation of Integrated Primary Care Providers to Safely and Effectively Manage Chronic Pain Utilizing Telehealth Solutions​ (2018). Resource Type: Archived Webinar. Description: Leaders and experts from the Weitzman Institute’s Project ECHO and Postgraduate Residency Training Programs discuss enhancing your training curriculum with additional content specific to treating complex pain patients within a team-based model of care. More Details...

Team as Treatment - Driving Improvement in Diabetes (2019). Resource Type: Archived Webinar. Description: This webinar will share evidence-based models that will provide a framework for health centers to optimize the team in primary care. More Details...

Oral Health - Full Partners on the Team (2019). Resource Type: Archived Webinar. Description: In this webinar, experts will discuss the clinical, organizational, data and technical opportunities and challenges to advancing or enhancing your model of oral health in team-based care. More Details...

Give Primary Care a Chance! Creating an Education Experience in Primary Care that will Awaken BSN Students to the Professional Role of RNs in Primary Care (2019). Resource Type: Archived Webinar. Description: During this webinar, you will hear from the CHCI’s Chief Nursing Officer who successfully led the development and implementation of the DEU model at CHCI. More Details...

From Affiliation to Action: Proven Strategies to Make it Easier to Host Health Professions Students (2018). Resource Type: Archived Webinar. Description: In this webinar clinical leadership will explore the elements of our enhanced teaching arrangements within the medical, behavioral health, nursing, and dental disciplines. More Details...

Caring for Patients with Pain is a Team Sport (2018). Resource Type: Archived Webinar. Description: In this webinar, the expert faculty at CHCI will look at the contribution of each member of the expanded care team in addressing needs of patients with chronic pain, and the strategies that support their work. More Details...

Behavioral Health Workforce Development; Training Across the Various Behavioral Health Disciplines (2018). Resource Type: Archived Webinar. Description: During this webinar, you will hear from the CHCI’s Chief Behavioral Health Officer and CHCI Behavioral Health Staff as they provide insight into the crucial components of effectively training behavioral health students working toward different behavioral health degrees. More Details...

Behavioral Health Staff in Integrated Care Settings: The Vital Role of Collaboration Across Teams: Expand the Impact of Your Care (2019). Resource Type: Archived Webinar. Description: Experts in psychology, psychiatry and nursing will share ways in which they effectively utilize their roles at the top of their license to monitor and support high-risk patients. By examining these various roles, experts will address how you can effectively support integration at your health center to improve outcomes. More Details...

Chief Executive Officer (CEO) Competencies Domains and Skills/Tasks: CEO Core Competencies (2018). Resource Type: Publication. Description: This document outlines 12 domains, related tasks, and behavioral examples for Core Competencies for the Health Center CEO. These domains and related tasks and examples were identified and vetted through a National Advisory Panel made up of key staff who would have interaction with the CEO position in various settings. More Details...

Environmental and Occupational Screening Questions for the Primary Care Setting: Preguntas para sondear en los lugares de atencion a la salud (2007). Resource Type: Publication. Description: Three concise and effective environmental/occupational health screening questions for the primary care provider. English/Spanish resource More Details...

Environmental and Occupational Health Screening Questions for the Primary Care Setting: Preguntas para sondear en los lugares de atension a la salud (2017). Resource Type: Publication. Description: Three concise and effective environmental/occupational health screening questions for the primary care provider. Electronic Health Record Version English/Spanish resource. More Details...

Using Non-Billable Staff in Care Teams for Quality Outcomes (2018). Resource Type: Archived Webinar. Description: Non-traditional support staff are critical to a care team and can add efficiencies to workflows for improved patient care. This webinar explores different care team formations with non-billable staff working at the top of their licensure, with special attention on workflows related to pre-visit planning and standing orders. The webinar centers on NCQA 2017 PCMH Standards, specifically the Team-Based Care and Practice Organization concept, which measures how practices provide continuity of care, communicate roles and responsibilities of the medical home to patients/families/caregivers, and organize and train staff to work to the top of their license and provide effective team-based care. More Details...

Growing a Robust Behavioral Health Department (2019). Resource Type: Archived Webinar. Description: One of a health center's most valuable resources is its care provider network. Without a healthy and committed workforce, health centers don’t have sufficient access to meet patient demand for timely appointments or providers with the skill set to treat specific illnesses. In today's healthcare environment, many organizations struggle to build and maintain a provider profile that is diverse, comprehensive, and responsive. This webinar identifies barriers to recruiting and retaining behavioral health providers and strategies and explores common challenges faced by behavioral health leaders in providing clinical supervision and support for their department while balancing patient care and administrative responsibilities. More Details...

Emergency Preparedness: Secondary PPE Training (2019). Resource Type: Archived In-Person Training. Description: Lt. Brian Pomodoro, Sr. Program Mgr. of Disaster Response Training for DelValle Institute for Emergency Preparedness- Boston EMS, speaks on PPE donning and doffing. More Details...

Emergency Preparedness: Primary PPE Training: PPE Donning and Doffing Exercise (2019). Resource Type: Archived In-Person Training. Description: Lt. Brian Pomodoro, Sr. Program Mgr. of Disaster Response Training for DelValle Institute for Emergency Preparedness- Boston EMS, speaks on PPE donning and doffing. More Details...

Emergency Preparedness: Personal Protective Equipment: PPE Donning and Doffing Exercise (2019). Resource Type: Archived In-Person Training. Description: Lt. Brian Pomodoro, Sr. Program Mgr. of Disaster Response Training for DelValle Institute for Emergency Preparedness- Boston EMS, speaks on PPE donning and doffing. More Details...

Emergency Preparedness: Panel Discussion Q&A: Emerging Infectious Disease Readiness for Community Health Centers and Ambulatory Care (2019). Resource Type: Archived In-Person Training. Description: Dr. Rick Sacra, Bernadette Thomas, Lt. Brian Pomodoro, Sr., and Sarah Darcy answer questions about emerging infectious disease readiness for community health centers and ambulatory care More Details...

Emergency Preparedness: Infectious Disease Risk: Risk Communication: Infectious Disease (2019). Resource Type: Archived In-Person Training. Description: Sarah Darcy, Media Relations Manager for South Shore Health System, speaks on risk communication and how it relates to infectious disease. More Details...

Emergency Preparedness: Health Center Perspective: Protecting our Workforce and Patients from Emerging Infectious Disease (2019). Resource Type: Archived In-Person Training. Description: Bernadette Thomas, DNP, Chief Operations Officer for Lynn Community Health Center speaks on protecting our workforce and patients from emerging infectious disease More Details...

Emergency Preparedness: Ebola Training & Overview (2019). Resource Type: Archived In-Person Training. Description: Dr. Rick Sacra, ELWA Hospital, speaks on Ebola, its history, treatment and his personal experience contracting the virus. More Details...

NNOHA Health Center Workforce Survey Analysis of 2018 Results (2018). Resource Type: Publication. Description: NNOHA conducts a survey every 5 years to its members on the trends of the dental workforce in health centers. The most recent survey is from 2018. This document provides an analysis of the results from this survey. More Details...

Office Hour: General and Basic Operations for Clinical Leaders (2019). Resource Type: Archived Webinar. Description: This Office Hour is led by a subject matter expert to discuss and answer participants' questions about the importance of general and basic operations as part of a clinical leader's core competency development. More Details...

Promoting CDC Tips® Campaign Materials to Public Housing Residents (2019). Resource Type: Publication. Description: Public housing residents are more likely to smoke and suffer from health conditions that are exacerbated by smoking and secondhand smoke exposure. The objectives of this study were to educate health care providers on the CDC Tips® From Former Smokers resources, to increase access to smoking cessation materials for public housing residents and the health care providers that serve them, and to evaluate the pilot project. More Details...

Office Hour: Systems Orientation for Clinical Leaders (2019). Resource Type: Archived Webinar. Description: This Office Hour webinar brings together subject matter experts to address - and answer participants' questions about - a systems orientation within a Clinical Leader's core competency development. Through real-life examples and case studies, it focuses on enhancing a Clinical Leader's ability to: (1) Utilize both "big picture" and detailed systems thinking when analyzing issues; (2) Align tactical clinical operations with the center's mission, vision, and values; (3) Manage change within the clinical staff as the center moves toward new models of care delivery; and (4) Actively work to integrate Public/Population Health issues with routine primary care. More Details...

Office Hour: Resiliency and Joy in Work (2018). Resource Type: Archived Webinar. Description: This Office Hour webinar features subject matter experts who address - and answer participants' questions about - the critical issue of resiliency and joy in work as part of a Clinical Leader's core competency development. The focus is on understanding and actualizing joy in practice, both personally and for/with the clinical team. More Details...

Office Hour: Preparing for a HRSA Health Center Program FTCA Site Visit (2018). Resource Type: Archived Webinar. Description: NACHC's experienced Legal Counsel team of Feldesman Tucker Leifer Fidell (FTLF) - specifically Molly Evans (Partner) and Marty Bree (Of Counsel) - provides practical strategies and best practices, and answers participants' questions, regarding the clinical team's preparations for a Federal Tort Claims Act (FTCA) site visit. More Details...

Office Hour: Advocacy for Clinical Leaders (2017). Resource Type: Archived Webinar. Description: This Office Hour webinar features subject matter experts who discuss - and answer participants’ questions about - advocacy as part of a Clinical Leader’s core competency development. The focus is on enhancing the Clinical Leader’s role in advocating with appropriate external entities, and within legal limits, for the role of the community health center, as well as on guiding clinical staff in learning about and taking an active role in community mobilization for health. More Details...

Using Health Information Technology to Facilitate SBIRT Service Delivery in Health Centers: HITEQ Highlights Webinar (2019). Resource Type: Archived Webinar. Description: The webinar discussed the use of health information technologies (IT) to facilitate the workflow of providing SBIRT services. Focus areas included: coding and billing for SBIRT services, using health IT to enhance SBIRT screening, communication, data capture and documentation, clinical decision support, and information sharing and reporting. The webinar presented examples and experiences of health centers currently using health IT to facilitate effective SBIRT service delivery. More Details...

Workforce Self-Assessment Tool (2015). Resource Type: Toolkit. Description: The Self-Assessment Tool’s primary purpose is to help you identify strategies that may improve your success with provider recruitment and retention. Using your responses, the Self-Assessment Tool will provide brief recommendations on those topics you might want to pursue. Many topics covered in the tool have corresponding resources in the STAR² Center resource center, and the tool can inform TA provided to the health centers. The report generated from this tool can be used with the individual health center recruitment and retention profile to paint a comprehensive picture of workforce challenges at an organization and next steps to address those challenges. More Details...

Why Start a Postgraduate Residency Program? Building the Case for Your Organization (2016). Resource Type: Archived Webinar. Description: No annotation provided by the authoring organization. More Details...

Using Outreach Data to Support Health Center Board Engagement (2016). Resource Type: Archived Webinar. Description: Outreach programs have unique access to community data that can enhance a health center’s governing board’s ability to make strategic decisions about providing appropriate and responsive care to patients in a financially sustainable manner. This webinar will address how to leverage outreach data to support health center planning and decision-making. HOP will present two effective tools that health center leadership, including board members, can use to inform their work: needs assessments and the Outreach Business Value Toolkit. More Details...

The Power of Stay Interviews (2016). Resource Type: Archived Webinar. Description: This webinar was presented on Tuesday, February 9, 2016. This session includes specific questions and tools, case studies of Stay Interview successes, and an accompanying method for forecasting future turnover. 3 learning objectives include: - Learn specific Stay Interview tools including questions to ask, data to record, and potential solutions. - Learn the four required skills leaders must learn to make their Stay Interviews successful. - Develop a tool to forecast employee turnover based on Stay Interview results. Dick Finnegan is CEO of C-Suite Analytics and also the author of four top-selling books including The Power of Stay Interviews which is the top-selling Society for Human Resource Management-published book in history. More Details...

The ABCs of HRSAS Program Requirements for Health Center Boards (2017). Resource Type: Archived Webinar. Description: This 60-minute webcast will introduce new FQHC Board Members to their general responsibilities in relation to Health Center Program Requirements. Content is designed to enhance understanding of practical application of the Requirements in the health center setting, for those who are more seasoned. More Details...

Staffing Models, Program Elements, and Performance Expectations: A HITEQ Center Resource (2017). Resource Type: Publication. Description: The following document describes Quality and HIT staffing models for a low, middle, and high resourced health centers.  These models are intended to be both normative (e.g., How does my middle resource health center compare? Do I have all of these positions covered?) and aspirational (e.g., What benefits could we get if we move to the next level?).  The following document describes Quality and HIT staffing models for a low, middle, and high resourced health centers.  These models are intended to be both normative (e.g., How does my middle resource health center compare? Do I have all of these positions covered?) and aspirational (e.g., What benefits could we get if we move to the next level?).  Each model includes: Descriptions of staff Critical quality program elements at each stage How incentive payments could be allocated, and Performance expectations.  The model includes factors to consider when moving between stages and a staff position glossary to help define the different positions. As anyone who has worked in health centers knows, health centers are highly variable.  For this reason, this document is meant to help executives and quality staff think more deeply about their quality program.  It is not intended to be a literal guide. More Details...

Staff Orientation to the use of Health Information Technology (HIT) to achieve the Triple Aim - Part I: Part 1 of 3: Effectively Using Data to Improve the Patient Experience (2017). Resource Type: Publication. Description: A custom, health-center focused eLearning module for onboarding and orienting clinical and administrative health center staff to the Triple Aim and their important role in collecting accurate and timely information to support informed decision-making.  The first aim – Patient Experience – is addressed in this module with a focus on the many staff a patient interacts with during a visit who impact the patient’s care.  ** Please note that viewing issues have been identified when using the Internet Explorer 11 browser. The series is best viewed in either Chrome, Firefox, or IE Edge browsers. The series is best viewed in either Chrome, Firefox, or IE Edge browsers. More Details...

Staff Orientation to the use of Health Information Technology (HIT) to achieve the Triple Aim - Part III: Part 3 of 3: Effectively Using Data to Increase Healthcare Value (2017). Resource Type: Publication. Description: A custom, health-center focused eLearning module for onboarding and orienting clinical and administrative health center staff to the Triple Aim and their important role in collecting accurate and timely information to support informed decision-making.  The third aim – Value – is addressed in this module with a focus on using data to achieve the best outcomes for patients while decreasing costs.  ** Please note that viewing issues have been identified when using the Internet Explorer 11 browser. The series is best viewed in either Chrome, Firefox, or IE Edge browsers.The series is best viewed in either Chrome, Firefox, or IE Edge browsers. More Details...

Screening and Interviewing Candidates (2018). Resource Type: Online Self-Paced Learning Modules. Description: In this course, we will walk through the steps of the recruitment processes involving phone screening and interviewing candidates. More Details...

Samples of Job Functions for a Quality Improvement Specialist: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This job description tool provides a position summary for a Quality Improvement Specialist, sample job functions, sample skill requirements, and sample education and experience requirements. This tool is intended to be used like a menu.   This job description tool provides a position summary, sample job functions, sample skill requirements, and sample education and experience requirements. This tool is intended to be used like a menu.  HR staff can share it with supervisors to identify the types of functions a position will be responsible for, and the skills and experience necessary to accomplish the job. The various functions can be used as a menu to pick and choose from different categories to build a job description. More Details...

Samples of Job Functions for a Quality Director: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This job description tool provides a position summary for a Quality Director. This position is responsible for identifying, implementing, monitoring and evaluating the overall clinical and organizational quality at a site, coordinating Joint Commission compliance activities and Information Technology functions. Quality Directors are responsible for collecting and analyzing data to identify improvement opportunities and recommending action plans to address quality concerns. This job description tool provides a position summary for a Quality Director. This position is responsible for identifying, implementing, monitoring and evaluating the overall clinical and organizational quality at a site, coordinating Joint Commission compliance activities and Information Technology functions. Quality Directors are responsible for collecting and analyzing data to identify improvement opportunities and recommending action plans to address quality concerns. This job description tool provides a position summary, sample job functions, sample skill requirements, and sample education and experience requirements. This tool is intended to be used like a menu.  HR staff can share it with supervisors to identify the types of functions a position will be responsible for, and the skills and experience necessary to accomplish the job. The various functions can be used as a menu to pick and choose from different categories to build a job description. More Details...

Samples of Job Functions for a Clinical Informatics Specialist: Skills and Job Descriptions for Health IT Staff (2016). Resource Type: Publication. Description: This job description tool provides a position summary for a Clinical Informatics Specialist. HR staff can share it with supervisors to identify the types of functions a position will be responsible for, and the skills and experience necessary to accomplish the job. The various functions can be used as a menu to pick and choose from different categories to build a job description. This job description tool provides a position summary, sample job functions, sample skill requirements, and sample education and experience requirements. This tool is intended to be used like a menu.  HR staff can share it with supervisors to identify the types of functions a position will be responsible for, and the skills and experience necessary to accomplish the job. The various functions can be used as a menu to pick and choose from different categories to build a job description. This role provides analytic support to follow clinical outcomes for proper disease management and population health management.  Helps develop, implement, and support clinical information systems.  Works across the organization to provide continuous clinical information system support, troubleshooting, and identify improvements. More Details...

Samples of Job Functions for a Clinical Informatics Coordinator: Skills and Job Descriptions for Health IT Staff (2016). Resource Type: Publication. Description: This job description tool provides a position summary for a Clinical Informatics Coordinator. sample job functions, sample skill requirements, and sample education and experience requirements. This role coordinates efforts to follow clinical outcomes for proper disease management and population health management. This job description tool provides a position summary, sample job functions, sample skill requirements, and sample education and experience requirements. This tool is intended to be used like a menu.  HR staff can share it with supervisors to identify the types of functions a position will be responsible for and the skills and experience necessary to accomplish the job. The various functions can be used as a menu to pick and choose from different categories to build a job description. This role coordinates efforts to follow clinical outcomes for proper disease management and population health management. Serves as a liaison between front-line care teams and the Information Technology team to continuously improve the electronic health record and related clinical systems.  Provides data management support and statistical analyses for Health IT projects. Works across the organization to provide continuous clinical information system support, troubleshooting, and identify improvements. More Details...

Sample of a Staff Members' Dashboard for Required Tasks: A 2016 HITEQ Resource (2016). Resource Type: Template. Description: This is an example of a staff member dashboard that is used to ensure effective delivery of assigned tasks.  This dashboard can be used in the onboarding and orientation process to ensure understanding of role expectations, and can be tailored for any direct-care staff member. More Details...

Retention & Recruitment Plan Template (2016). Resource Type: Template. Description: The STAR² Center released the Provider Retention and Recruitment (R&R) Plan Template in the fall of 2016. The R&R Plan is meant to be a working, living document that can be easily modified to adjust to changing conditions within a health center and the changing health care environment. This tool allows health center teams to work step by step to create a comprehensive workforce plan for their organizations. More Details...

Resource Center (2017). Resource Type: Toolkit. Description: Over 250 resources on workforce sortable by topic and/or content type More Details...

Report: The Financial Impact of Workforce (2018). Resource Type: Publication. Description: This report covers the costs associated with a provider vacancy at a health center beyond the dollar value and provides recommendations for steps to bolster a plan for recruitment and retention to avoid these costs in the future. More Details...

Recruitment and Retention of Premedical Students and Public Housing Residents in PHPC Health Centers (n.a.). Resource Type: Publication. Description: No annotation provided by the authoring organization. More Details...

Recruitment & Retention Case Studies: Stories from the Field (2018). Resource Type: Publication. Description: This report is the result of interviews conducted in March 2017 with staff at five health centers around the country who have dealt with a variety of specific challenges in their recruitment and retention efforts. Documenting the challenges faced by these health centers the report, details the interventions that have been employed to address them, and the processes and resources that were helpful in implementing these interventions. Each interviewee stressed that their “best practices” are a work in progress and that they are constantly looking to improve. More Details...

Professional Organizations and Associations for Health IT/Quality Staff: Resource Listing and Background (2016). Resource Type: Publication. Description: This is a list of professional and industry organizations and associations that can serve as a resource for staff interested in Health IT and quality and for those wanting to become more immersed in the field. Some of these may be appropriate for staff to join. This is a list of professional and industry organizations and associations that can serve as a resource for staff interested in Health IT and quality and for those wanting to become more immersed in the field. Some of these may be appropriate for staff to join. They offer resources such as training, conferences, research, literature, networking, and in some cases, certification. More Details...

Orientation Follow-up Survey (2016). Resource Type: Publication. Description: This follow up survey is given to the employee following the first 2-4 months of employment. This follow up survey is given to the employee following the first 2-4 months of employment. This information is used to inform the supervisor how helpful the orientation was and what, if any, information was missing. It can help improve the new employee orientation for future employees. More Details...

Optimizing Team Resources: Patient/Provider Scheduling and Panel Size (2018). Resource Type: Archived Webinar. Description: Health centers continue to devote significant resources to the transition to a team-based model of primary care delivery. This session goes "back to basics" to take a fresh look at techniques designed to expand capacity, utilizing existing resources within a sustainable structure. From defining target outcomes to simplifying scheduling templates to aligning panel size, participants will learn a replicable process for moving forward with each of their primary care teams through what is often a divisive operational imperative. More Details...

Operations Manual (six volumes) (n.a.). Resource Type: Publication. Description: The NNOHA Operations Manuals are a series of 6 manuals for health center dental programs. These manuals provide information on various topics that are essential for a successful dental program. More Details...

Onboarding for Team Fit (2017). Resource Type: Archived Webinar. Description: this webinar will focus on best practices in developing a robust onboarding program and how it will benefit the “Team Fit” and ultimately the patient experience. More Details...

Office Hour: Finance & Reimbursement for Clinical Leaders (2018). Resource Type: Archived Webinar. Description: This Office Hour webinar features subject matter experts who address - and answer participants’ questions about - health center finance and reimbursement as part of a Clinical Leader’s core competency development. The focus is on enhancing the Clinical Leader’s ability to: (1) Fully utilize financial systems and tools to effectively manage ongoing clinical operations; (2) Develop the clinical component of health center grant applications; and (3) Ensure clinical staff awareness of important reimbursement issues and mechanisms. More Details...

New Employee Orientation Evaluation Form (2016). Resource Type: Publication. Description: This is an evaluation form to give to a new employee immediately following the orientation program. This is an evaluation form to give to a new employee immediately following the orientation program. The feedback generated from its completion will help the supervisor learn what can be done to make the orientation more effective in the future for future employees as well as on what topics the new employee still may need clarification. More Details...

National Oral Health Learning Institute: FAQ (n.a.). Resource Type: Publication. Description: The National Oral Health Learning Institute (NOHLI) is a year-long leadership training program designed for health center dental leaders with less than 5 years experience. This FAQ will answer commonly asked questions about NOHLI. More Details...

Job Function Decision Tree: A Matrix of Skills and Job Descriptions for Health IT Staff (2016). Resource Type: Template. Description: The following document is intended to assist health center staff create new job descriptions and/or modify existing job descriptions to more clearly incorporate Health IT and quality-related responsibilities. The matrix provides responsibilities across three categories of roles: Medical Leadership, Quality, and Health IT. It differentiates these responsibilities based on typical job functions (e.g., Quality Improvement, Compliance, Meaningful Use). More Details...

Job Description for Senior Programmer/Analyst: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Senior Programmer/Analyst in a well-staffed Health IT department of a health center. Job Description: Under the supervision of the Associate Director of Informatics and Data Services, the Senior Programmer/Analyst provides programming and data management for projects at the Health Center. More Details...

Job Description for Junior Programmer/Analyst: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Junior Programmer/Analyst in a well-staffed Health IT department of a health center. Job Description: Under the supervision of the Associate Director of Informatics and Data Services, the Junior Programmer/Analyst provides programming and data management for projects at the Health Center. More Details...

Job Description for Health IT/QI Project Director: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Project Director in a well-staffed Health IT department of a health center. Job Description: Reporting to the Associate Director of Informatics and Data Services, the Project Director assumes the major responsibility for the operation and implementation of multiple research projects and uses this leadership role to collaborate and develop new research projects. More Details...

Job Description for Health Informatics Specialist: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Health Informatics Specialist in a well-staffed Health IT department of a health center. Job Description: Under the supervision of the Health Informatics Manager, the Health Informatics Specialist provides data management support and statistical analyses for projects conducted at the Health Center. More Details...

Job Description for Health Informatics Manager: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Health Informatics Manager in a well-staffed Health IT department of a health center. Job Description: Under the supervision of the Associate Director of Informatics and Data Services, the Health Informatics Manager provides programming and data management support for projects at the Health Center. More Details...

Job Description for Data Management Assistant: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Data Management Assistant in a well-staffed Health IT department of a health center. Job Description: Reporting to the Health Informatics Specialist, assists in managing data for current projects in the department, in collaboration with the Health Center. More Details...

Job Description for Clinical Data Specialist: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Clinical Data Specialist in a well-staffed Health IT department of a health center. Job Description: Under the supervision of the Health Informatics Manager, the Clinical Data Specialist provides data management support and statistical analyses for research studies and evaluations conducted in the Health Center. More Details...

Job Description for Clinical Data Project Manager: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Clinical Data Project Manager in a well-staffed Health IT department of a health center. Job Description: Reporting to the Manager of Health Informatics, the Clinical Data Project Manager assumes the major responsibility for the operation and implementation of multiple clinical data projects and uses this leadership role to collaborate with others and develop new projects. More Details...

Job Description for Clinical Applications Support Specialist: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Clinical Applications Support Specialist in a well-staffed Health IT department of a health center. Job Description: Reporting to the Clinical Applications Manager, the Fenway Health Clinical Applications Support Specialist (1) assists with CPS related activities and (2) coordinates and collaborates with other departments on CPS-related projects. The Support Specialist’s main goal is to ensure that both CPS and its third party software integrations remain maximally functional and secure. More Details...

Job Description for Clinical Applications Manager: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for a Clinical Applications Manager in a well-staffed Health IT department of a health center. Job Description: Reporting to the Associate Director for Health Informatics and Data Services, the CPS analyst (1) plans all CPS related activities and (2) coordinates and collaborates with other departments on CPS-related projects. The CPS Analyst’s main goal is to ensure that both CPS and its third party software integrations remain maximally functional and secure. More Details...

Job Description for Associate Director of Informatics and Data Services: Skills and Job Descriptions (2016). Resource Type: Publication. Description: This is an actual job description for an Associate Director of Informatics and Data Services in a well-staffed Health IT department of a health center. Job Description: Under the supervision of the Administrative Director of TFI, the Associate Director for Informatics and Data Services is responsible for the overall direction and daily management of the Data Center and Informatics team. He/She has responsibility for the development and maintenance of databases related to research projects in TFI. He/She supervises the collection, standardization and reporting of all data for program and service development, strategic planning and continuous quality improvement for Fenway Health clinical operations. More Details...

Interprofessional Practice and Education in FQHCs (2016). Resource Type: Archived Webinar. Description: Barbara F. Brandt, PhD, Director of the National Center for Interprofessional Practice and Education, leads a discussion about the National Center’s work in relation to Federally Qualified Health Centers. More Details...

HITEQ Job Function Decision Tree: A Matrix of Skills and Job Descriptions for Health IT Staff (2016). Resource Type: Publication. Description: The following document is intended to assist health center staff create new job descriptions and/or modify existing job descriptions to more clearly incorporate Health IT and quality-related responsibilities.  The matrix provides responsibilities across three categories of roles:  Medical Leadership, Quality, and Health IT.  It differentiates these responsibilities based on typical job functions (e.g., Quality Improvement, Compliance, Meaningful Use).    The following document is intended to assist health center staff create new job descriptions and/or modify existing job descriptions to more clearly incorporate Health IT and quality-related responsibilities.  The matrix provides responsibilities across three categories of roles:  Medical Leadership, Quality, and Health IT.  It differentiates these responsibilities based on typical job functions (e.g., Quality Improvement, Compliance, Meaningful Use).    This tool is helpful in two distinct ways. First, the matrix can provide language to modify existing job descriptions to ensure that for each function, responsibilities are articulated across all appropriate health center roles. Second, the matrix can help an organization that has determined the need for additional Quality and Health IT staff, such as a Data Analyst or Quality Coordinator.  The tool can assist in determining which functions will be incorporated into the new role, and then developing the job description from the chosen functions. More Details...

Hiring Test to Screen Possible Candidates for Data Knowledge: Gauging an Applicant’s Basic Data Knowledge and Abilities (2016). Resource Type: Publication. Description: This test is intended to gauge an applicant’s basic data knowledge and abilities.  Applicants are to go through all the tabs in order and follow the instructions in the red boxes. Included is an answer key that accompanies the Hiring Test. After giving a candidate the test, the hiring manager can use the Answer key to assess how the candidate did on the test. This test is intended to gauge an applicant’s basic data knowledge and abilities.  Applicants are to go through all the tabs in order and follow the instructions in the red boxes.  Hiring managers can administer this test as they see fit: they can email it to the applicant after a phone interview to see if they want to offer them an in-person or second interview it can be completed after the interview to determine whether the applicant has the basic skills needed for the position if the person is the right choice for the company because of mission-fit and soft skills, it can be used as a training assessment This also allows employees to assess if the job is the right fit for them. Note: Patients listed are fictitious examples More Details...

Hiring for Team Fit (2017). Resource Type: Archived Webinar. Description: This archived webinar recording explains the importance of hiring for "Team Fit" to the patient experience and describes best practice examples for hiring for "Team Fit" More Details...

Health IT Staff Resume Screening Tool: A template for Human Resources and Hiring Managers (2016). Resource Type: Publication. Description: This is a list of key words and phrases that can be used to pre-screen resumes for HIT/QI jobs to help quickly identify candidates for an additional screen. More Details...

Health IT Staff Recruitment Strategies: A template for Human Resources and Hiring Managers (2016). Resource Type: Publication. Description: This resource provides ideas about the latest recruiting tips used by community health centers as well as leading organizations from other industries. Review the strategies and identify ones that could work in your organization.  Adapt them as necessary to fit your particular needs and resources. This resource provides ideas about the latest recruiting tips used by community health centers as well as leading organizations from other industries. Review the strategies and identify ones that could work in your organization.  Adapt them as necessary to fit your particular needs and resources. More Details...

Health IT Interviewing Questions: Examples for Human Resources and Hiring Managers (2016). Resource Type: Publication. Description: This resource provides a list of sample questions that can be used to interview job candidates. The questions are organized into four categories: 1) questions for HIT staff positions; 2) questions for quality improvement staff positions; 3) questions for either position; and 4) questions for senior HIT or Quality positions.   This resource provides a list of sample questions that can be used to interview job candidates. The questions are organized into four categories: 1) questions for HIT staff positions; 2) questions for quality improvement staff positions; 3) questions for either position; and 4) questions for senior HIT or Quality positions.   These questions are intended to be a menu of items that an organization can pick or choose from, adapt to meet their organization’s needs, or use to generate additional/new questions. More Details...

Getting Started on the Quality Journey: Case Vignettes (2016). Resource Type: Publication. Description: Launching quality work at first can feel like a daunting task – even more so if you do not have the support of leadership in your organization.  Some individuals have successfully launched quality work by following the mantra: “What can I get done by next Tuesday?”  This mantra helps them sidestep inertia, extensive collaboration, and time consuming benchmarking research. Instead, by identifying small steps they can take to improve quality on their own, within the context of their existing job, they can start on the journey quickly. Furthermore, success in these small steps can help with Leadership Buy-In for the importance of Quality work. The vignettes in the attached document are not intended to be literal examples of such efforts, although they rely heavily on real-life experiences.  Nor are they intended to be instructions for specific projects the reader can pursue at their own health center. Rather, these are intended to be aspirational examples of quality work that can be launched by an individual with relatively little support and produce results “by next Tuesday” (or relatively quickly).  The vignettes are written to encompass both health centers with many resources and those with less, to provide a variety of perspectives.  We hope that they inspire associative thinking for the reader, helping to identify specific work that can be accomplished “by next Tuesday.” More Details...

Finding Great Candidates for Your Great Open Positions (2016). Resource Type: Archived Webinar. Description: Recruiting your ideal candidate can be a challenging enough task, but what do you do when you can’t even find great candidates to interview? Join Allison Abayasekara of the STAR² Center for resources and fresh ideas on generating qualified candidates for your open clinical positions. This webinar offers guidelines on defining your position and ideal candidate, advertising strategies, and opportunities to post and market your positions. The presenter covers national, state, and local sourcing locations and tactics to increase your pool of qualified candidates. *Please note: the audio plays correctly from the beginning of this recording, the video feed picks up after the title slide at 38 seconds. More Details...

Financial Assessment Tool (2016). Resource Type: Toolkit. Description: The purpose of this Financial Impact Tool is assist you in realizing the actual costs of provider turnover. These costs can include direct costs, such as advertising and recruiting services, but also indirect costs, such as staff time dedicated to finding locum tenens and permanent providers. This tool attempts to quantify the "tangible" costs involved in provider turnover. This tool was produced in Excel format so that organizations can input values from their own records or use the included National Estimates based on physician data to help calculate the tangible costs of provider turnover at their sites. More Details...

Engaging the Data Creators: Involving Front-Line Staff in the Health IT Enabled QI Process (2016). Resource Type: Publication. Description: This brief discusses the importance of including frontline staff such as front desk, intake staff, and medical assistants in Health IT Enabled QI process, as they are often the ‘data creators’ or the ones entering the information into the system. Real world examples as well as suggested approaches and further resources are included. The data that is generated within health centers through entry into the EHR or practice management system and used for myriad purposes such as decision support, reporting, and quality improvement is often input by front-line staff. This may include front desk staff who enter information on intake forms, medical assistants who enter height, weight, and vital signs, among others. Another way to look at it is the information that health center leadership, providers, and payers are using to make decisions is often ‘created’ by entry level staff that may have less training and higher turnover. For these reasons, it is critically important to consider these ‘data creators’ in quality improvement activities that are undertaken. More Details...

Developing an Organizational Culture that Sustains the Patient-Centered Medical Home: Lessons Learned (2016). Resource Type: Publication. Description: This resource examines the cultural challenges and successes health centers face in sustaining a patient-centered, team-based model of primary care delivery, offering considerations for the patient, family, and staff experience and flexible organizational structures for team-based care. More Details...

Data Profile Information Center (2017). Resource Type: Publication. Description: The STAR² Center team releases updated individual health center Data Profile Dashboards for the each project year. Due to the confidential nature of the data included, information on how to access this resource through our website is emailed to each health center CEO. This Information Center will continue to grow to include a variety of supporting documents and training opportunities to help workforce teams break down their health center's data and plan to reach their recruitment and retention goals. More Details...

Cultural Transformation: Implementing a System-Wide Culture for Patient and Staff Engagement (2017). Resource Type: Archived Webinar. Description: This webinar outlines a system transformation process undertaken by one health center to embrace and care for its patients and staff while delivering on its mission and bottom line. Hear how Adelante Healthcare has implemented a system that honors its health center legacy while adapting and growing to meet today’s needs and challenges for high productivity, effective outcomes, and reduced costs. The results: a cultural transformation yielding improvement in patient experience (CAHPS), staff feedback, and organizational growth. More Details...

Creating a Process that Works for You: Infrastructure for a Successful Student Training Program (2016). Resource Type: Archived Webinar. Description: No annotation provided by the authoring organization. More Details...

Coffee Break Webinar: 3 Key Lessons Learned from Conducting Needs Assessments (2016). Resource Type: Archived Webinar. Description: Join us for a Coffee Break Webinar titled “3 Key Lessons Learned Conducting Needs Assessments.” HOP provides 3 key strategies on how to plan and conduct an effective needs assessment process, and presents resources to help you on your own needs assessments. More Details...

Coding Social Determinants of Health (SDH) for Optimizing Value: An Infographic for Providers on the Benefits of Coding for SDH (2017). Resource Type: Publication. Description: The purpose of the infographic is to describe how SDH data would be used for a variety of goals that would have traction with the clinic staff audience who may likely need to modify workflows and behavior in order to collect such data.  The visual case could be used in presentations or hung on a provider break room wall. SDH coding is important for clinical management and outcomes reporting for payment reform and value based payment (particularly capitate payment), as well as other policy work. SDH coding begins with care providers, who often may need to understand how these data can be used to benefit not only the patient they are serving but also the broader population served by the organization. More Details...

Clinical Promotor(a) Job Description (2017). Resource Type: Publication. Description: The Clinical Community Health Worker/Promotor(a) is a part of an interdisciplinary clinical care team at a health center. They can perform a variety of essential functions like actively identify individuals at high risk for chronic disease, lead group health education sessions, provide navigation services and reduce stigma and barriers to health care. The integration of the Clinical CHW/Promotor(a) to this team is key to the success of the health center in providing quality clinical care by serving as a bridge between the community and the health care setting. More Details...

Burnout Bundle (2017). Resource Type: Toolkit. Description: Health providers facing overwork or increased or prolonged stress due to aspects of their work environment and daily tasks may physically or mentally deteriorate and provide inadequate care for their patients. This Content Bundle is housed in the STAR² Center Resource Center and contains articles, websites, multimedia content, and tools related to physician burnout More Details...

Building Community Support for Your Health Center (2012). Resource Type: Publication. Description: This publication offers insights about how to develop strong relationships with community leaders and stakeholders, which is essential for achieving your health center’s mission and important to understand before embarking on expansion plans. It helps health centers and PCAs to assess community impact, develop an outreach plan, and create effective and memorable informational materials. More Details...

Brief Report: ROI Analysis of CHW Programs (2020). Resource Type: Publication. Description: Despite mounting evidence of the positive impacts CHW programs can have, there is currently a lack of data relating these services to financial outcomes. One possible method to further evaluate and understand these programs’ economic impact is “Return on Investment” (ROI) analysis, which calculates the total benefit derived from each dollar invested in a program. While this type of analysis is rarely performed on CHW interventions, it has the potential to justify their value to a variety of stakeholders. More Details...

Benefits and Tools for Onboarding and Orientation of New Staff Members: Guidance and Methods for Health Centers (2016). Resource Type: Publication. Description: This document outlines the ways in which effective onboarding and orientation methods will result in shorter learning curves, improved job satisfaction, and improved retention.  This document outlines the ways in which effective onboarding and orientation methods will result in shorter learning curves, improved job satisfaction, and improved retention. It then provides explicit direction for how to organize an effective process, complete with checklists for supervisors to use to plan the process, and surveys for the employee to fill out immediately following the orientation and then again 2-4 months afterwards. More Details...

Behavioral Interviewing (2016). Resource Type: Archived Webinar. Description: This webinar was held on Tuesday, January 12, 2016. Speaker Ann Hogan focused on: What is a Behavioral Interviewing question? Why is it important you include Behavioral based questions in your interview process? How to ask Behavioral based questions Strategies to use to make sure the candidate has answered your question Review of Employment Laws that affect the hiring process More Details...

Advertising and Sourcing Candidates (2018). Resource Type: Online Self-Paced Learning Modules. Description: In this course, we will walk through some of the first steps of the recruitment process involving advertising and sourcing candidates. More Details...

Addressing the Needs of LGBT People in Community Health Centers: What Governing Board Needs to Know (2017). Resource Type: Publication. Description: This fact sheet offers governing board members an introduction to LGBT people their health needs and what health centers can do to support them. More Details...

Accessing your Data: Questions to Consider with your EHR Vendor (2016). Resource Type: Publication. Description: Intended to assist in ensuring full use and understanding of capabilities of current system and assessing the need for additional population health management or data integration tools, this checklist describes the steps health center quality improvement and IT staff can take to ensure they are maximizing the population health management and other capacity of current systems. It Included are questions around the system itself, report generation, training, and resulting data, as well as considerations before and after you contact your vendor. This checklist describes the steps health center quality improvement and IT staff can take to ensure they are maximizing the population health management capacity of their current EHR system. It is intended to assist health centers in ensuring they are utilizing the full capabilities of the current system and assessing the need for additional population health management tools. Included are questions around the system itself, report generation, training, and resulting data, as well as considerations before and after you contact your vendor.  It’s important to note that these questions are just meant for consideration. Not all of the features or aspects discussed will be relevant for your health center, and no system nor approach will check all the boxes. Use this to guide your thinking and discussions so you are able to get a robust understanding of what your EHR is capable of, and what you may need to find elsewhere or find other ways to address. Download the checklist below. More Details...

A New Era in Management of Hepatitis C in Health Centers (2017). Resource Type: Publication. Description: This fact sheet provides information to help health center clinical and administrative leadership consider how to integrate management of hepatitis C into primary care setting. More Details...

2017 Compensation Strategy Webinar Series (2017). Resource Type: Archived Webinar. Description: This four-part webinar series was hosted in 2017 by the STAR² Center with presenter Ed Ura of Merces consulting. More Details...

2016 PHPC Needs Assessment (n.a.). Resource Type: Publication. Description: No annotation provided by the authoring organization. More Details...

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