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Social Determinants of Health Lessons Learned, Challenges, and Barriers: A Resource for Health Centers, Vol. 2 (2022). Resource Type: Publication. Description: The Association of Asian Pacific Community Health Organizations (AAPCHO), Health Outreach Partners (HOP), MHP Salud, and National Health Care for the Homeless Council (NHCHC), four HRSA-funded National Training and Technical Assistance Partner organizations, released a report on lessons learned, challenges, barriers, and impact stories shared from the (4) sessions of the “Screening Methods and Strategies for Using Data on Outreach and Enabling Services to Address Social Determinants of Health” Learning Collaborative. This Learning Collaborative explored strategies to screen special and vulnerable populations for social determinants of health (SDOH) and successfully utilize data to build effective practices to begin addressing SDOH through outreach and enabling services. With these lessons learned, AAPCHO, HOP, MHP Salud, and NHCHC will continue this work with a webinar and successive learning collaborative in 2022-2023. More Details...

Quality Improvement Strategies for LTBI Screening, Testing, and Treatment in AA and NH/PI-serving Health Centers: EHR Template Development Learning Collaborative – June 2022 (2022). Resource Type: Publication. Description: The Tuberculosis Elimination Alliance held a learning collaborative, funded by the Centers for Disease Control & Prevention and the Health Resources & Services Administration, in February 2022. In the learning collaborative, health center clinicians and/or enabling services providers explore quality improvement strategies for latent tuberculosis infection (LTBI) screening, testing, and treatment on electronic health record (EHR) template development. The learning collaborative goals included the development EHR templates, education on the 12-dose regimen, guidance on TB as a national clinical quality measure, and training for clinical and enabling services providers who focus on LTBI screening, testing, and treatment. More Details...

Advancing Health Center Retention & Recruitment through HP-ET – Salud Family Health (2022). Resource Type: Archived Webinar. Description: Join ACU’s STAR² Center for “Advancing Health Center Retention & Recruitment through HP-ET,” the final installment of our three-webinar series on building HP-ET programs at health centers. This webinar is a one-hour discussion on the challenges, solutions, and benefits of building an HP-ET program at your health center. More Details...

Self-Care for the Health Center Workforce (2022). Resource Type: Publication. Description: This publication aims to be a starting point for health center leadership and staff needing to better understand different techniques, tools, and practices for self-care and a guide to create systemic changes to support them. More Details...

Advancing Health Center Retention & Recruitment through HP-ET (2022). Resource Type: Archived Webinar. Description: Interested in creating or expanding a Health Professions Education & Training (HPET) program at your health center? Are you looking for a way to ramp up your recruiting of clinical care providers by partnering with teaching and training programs? Then join ACU’s STAR² Center on for “Advancing Health Center Retention & Recruitment through HP-ET,” Part Two of our three-webinar series on building HPET programs at health centers. Hear from NEW Health, a community health center located in rural northeast Washington State, serving rural and frontier communities who, as a result of implementing a strategic workforce initiative, has more qualified applicants than they can hire! More Details...

National Health Center Training and Technical Assistance Needs Assessment (2022). Resource Type: Publication. Description: This report summarizes the key findings of the national training and technical assistance needs assessment fielded to all health centers August-October 2021. Response rate was 36% of all health centers and close to 1500 individual staff responses. More Details...

Health Center Partnerships for HPET Development (2022). Resource Type: Archived Webinar. Description: Interested in creating or expanding a Health Professions Education & Training (HPET) program at your health center? Are you looking for a way to ramp up your recruiting of clinical care providers by partnering with teaching and training programs? Then join ACU’s STAR² Center for “Health Center Partnerships for Pathway Development,” part of our webinar series on building HPET programs at health centers. More Details...

Training the Next Generation within Primary Care (2022). Resource Type: Archived Webinar. Description: This webinar discussed the various avenues of workforce development including: • training non-clinical roles • the value of an administrative fellowship • the key questions to ask before establishing a fellowship at your agency The discussion referenced CHC Chief Operating Officer Meredith Johnson and CHC Project Manager Megan Coffinbargar’s publication “Establishing an Administrative Fellowship Program: A Practical Toolkit to Support and Develop Future Community Health Center Leaders” for the National Association of Community Health Centers (NACHC). More Details...

Strategies to Provide Productive Feedback to Your Employees (2022). Resource Type: Archived Webinar. Description: Part of being a manager is developing and coaching your team members. To be effective in your role proper communication is critical. Providing feedback is the process of communicating a reaction to your employees performance or behavior. During this webinar, presented on May 26, 2022, people expert, April Lewis, will provide strategies for managers to give positive and productive feedback to their team members. More Details...

Chiropractors as part of Health Center Teams (2022). Resource Type: Archived Webinar. Description: This webinar discussed the value of chiropractic treatment as a primary care intervention. Our panelists discussed the role of chiropractic specialists in the primary care team and reviewed the integration of chiropractic services. More Details...

Five Strategies to Help Health Centers Protect Against Staff Burnout (2022). Resource Type: Publication. Description: NCFH created this visual resource to assist health centers in their efforts to enable and support a resilient workforce. More Details...

Identifying, Classifying & Reporting H-2A Workers in the UDS (Uniform Data System) (2022). Resource Type: Publication. Description: NCFH created this publication to assist health center staff in understanding the key differences between H-2A and H-2B visa programs and how to accurately identify and report H-2A workers in the UDS. More Details...

Five Strategies to Help Health Centers Protect Against Staff Burnout (2022). Resource Type: Publication. Description: NCFH created this visual resource to assist health centers in their efforts to enable and support a resilient workforce. More Details...

NTTAP Webinar: Health Professions Student Training (2022). Resource Type: Archived Webinar. Description: This webinar discussed best practices for health centers to train the next generation as they welcome students back to their clinics. This webinar addressed student training for RN students, how your organization can support capstone projects, and academic partnerships to bolster these efforts. More Details...

Building Resiliency: Mindful Stress Management (2022). Resource Type: Archived Webinar. Description: This is part three of three Mini Resilience Skill-Building Sessions that took place in 2022. At each drop-in session, an empirically-supported mindfulness and resilience-building strategy was introduced by an expert in the field. In this session, participants had the opportunity to learn from Rebecca Bromberg, MBA, RYT, Principal Consultant and Founder of Sole Clarity, who discussed how to manage and transcend stress. Participants also practiced an activity designed to support wellbeing. Additional resources and practices were also provided during the session More Details...

Comprehensive Care: Listening Sessions (2022). Resource Type: Archived Webinar. Description: This webinar discussed strategic initiatives to engage staff across all disciplines in listening sessions and how to utilize this discipline based feedback to create actionable projects to improve discipline specific work flows. More Details...

NTTAP Webinar: Integrating HIV Education (2022). Resource Type: Archived Webinar. Description: This webinar discussed how to educate Nurse Practitioners who have completed Community Health Center. Inc’s NP Residency or NPs who have significant experience as a Primary Care Provider on the integration of specialty care for key populations, including: • HIV care • Hepatitis C management • Medication-assisted treatment for opioid use and other substance use disorders • Sexually transmitted disease (STI) screening and management • Lesbian, Gay, Bisexual, Transgender, Questioning, Intersex, Asexual (LGBTQIA+) health, including hormone replacement therapy and gender affirming care. More Details...

Health Center Leadership’s Role in Team Building and Stress Management for a Resilient Workforce (2022). Resource Type: Archived Webinar. Description: As health center teams grapple with ongoing and overlapping stressors contributing to burnout at the individual level, leaders must provide the structural support to build resilient teams and take a top-down approach to stress management, relieving the burden of action on individual staff to engage in self-care. More Details...

NTTAP Webinar: Assessing Health Center Readiness to Train Health Professionals (2022). Resource Type: Archived Webinar. Description: This webinar discussed how to use the Readiness to Train Assessment Tool (RTAT™), developed by HRSA-funded National Training and Technical Assistance Partners (NTTAP) at Community Health Center, Inc., to support health centers’ strategic workforce planning through the lens of health professions training (HPT). More Details...

Addressing Health Care Challenges for Migrant Farmworkers (2022). Resource Type: Archived Webinar. Description: Today in the Golden State, farmworkers encounter numerous risks to their health and increased barriers to care before, during, and after migration. Health centers play a crucial role in addressing disparities in accessing COVID-19 services, education, and resources in special and vulnerable communities. Health centers that serve migrant farmworker and their families face unique challenges. Mobility results in poor continuity of care, and the health issues that fact migrant farmworkers and other mobile underserved populations are often magnified or compounded by their migratory lifestyle. In this webinar, we provide examples, tools, and best practices to help health centers better integrate health center teams (e.g., providers and community health workers) and external partnerships (e.g., community-based organizations and local government). More Details...

Facility Needs and Financing Opportunities for Teaching Health Centers - Webinar (2022). Resource Type: Archived Webinar. Description: Learn more about the facility needs and various sources of funding available to teaching health centers, including federal development grants. The webinar will be co-presented by the CEO of a health center that has implemented a primary care residency training program at its facility. More Details...

Diabetes Management and Oral Health (2022). Resource Type: Publication. Description: The harsh working conditions can place MSAWs at higher risk for health complications as they are most likely to skip meals and take medication at prescribed times when working long shifts.1 Besides lack of health insurance, linguistic barriers, and lack of time for general medical care, MSAWs face a lack of dental insurance and dental care, which can lead to deteriorating oral health. Dental disease is one of the most common and preventable diseases but is not always the priority of patients managing diabetes More Details...

Developing a Postdoctoral Psychology Residency Program in Your Community Health Center (2022). Resource Type: Archived Webinar. Description: Two years later, we continue to witness the pandemic’s toll on mental health – and a sustained increased demand for mental health services. Behavioral health care providers who are experienced in integrated care settings are needed now more than ever. Join this webinar to learn how your health center can establish its own postdoctoral clinical psychology residency program. This webinar will address considerations such as program structure, design, curriculum, the supervisor’s role, required resources, and the benefits of sponsoring an in-house formal postdoctoral clinical psychology residency training program. More Details...

Creating an Organizational Culture of Resilience to Manage Stress and Burnout in Health Center Teams (2022). Resource Type: Archived Webinar. Description: Studies show that in an integrated, team-based environment, just one burned-out staff member can disrupt team dynamics. But even in times of high stress, health center staff are more likely to be engaged and satisfied with their jobs if given the tools they need to succeed, in an organization that fosters resiliency. More Details...

Leading with Optimism in Challenging Times (2022). Resource Type: Archived Webinar. Description: Based on the works of positive psychology researcher, Shawn Achor and taught in Harvard’s famed happiness course and to companies worldwide, The Happiness Advantage provides a sustainable approach to increasing optimism and resilience, reducing stress, and enhancing productivity at the individual, team, and organization level. More Details...

Familismo & Fatalismo: How Cultural Beliefs Affect Health Care (2022). Resource Type: Publication. Description: Hispanic/Latinos are the largest non-white group in the United States and have the highest rates of Diabetes as compared to other ethnic groups; this can be related to the lack of healthcare, genetics, obesity rates, insulin resistance, lower economic status, and sociocultural factors. The concept of Familismo & Fatalismo is central in Hispanic/Latino cultural values. If the health care provider does not consider these beliefs, treatment recommendations are likely to be ignored. A proven strategy to overcome these cultural barriers is the implementation of Community Health Workers (CHWs). More Details...

Providing Diabetes Control Education and Management: Guide for Community Health Workers (2022). Resource Type: Publication. Description: This resource provides educational prevention tools that Community Health Workers (CHWs) can use and share with Migrant Seasonal Agricultural Workers and other vulnerable populations to reduce diabetic health complications. There are several downloadable resources available to guide CHWs on risk factors and prevention methods in oral, eye, and foot health complications, which are commonly linked to diabetes. More Details...

Building Resiliency: Centering Mindful Self-Compassion (2022). Resource Type: Archived Webinar. Description: This is part two of three Mini Resilience Skill-Building Sessions that took place in 2022. At each drop-in session, an empirically-supported mindfulness and resilience-building strategy was introduced by an expert in the field. In this session, participants had the opportunity to learn from Cassondra Graff, M.S., LCSW (Senior Teacher of MSC and MBSR at the University of California at San Diego Center for Mindfulness) about how to practice mindful self-compassion in your daily life. Participants also practiced in an activity designed to support wellbeing. Additional resources and practices were also provided during the session. More Details...

Impact of COVID-19 on Agricultural Communities Fact Sheet (2022). Resource Type: Publication. Description: The fact sheet compiles peer reviewed literature and recent surveillance data related to COVID-19 and agricultural workers. It covers Covid-19 in relation to agricultural workers. It covers disproportional impact, housing and working conditions and risks, access to care, and vaccination data. More Details...

The ACE-15 Survey Tool: Measuring “Teamness” In Your Organization (2022). Resource Type: Archived Webinar. Description: This webinar was produced on February 24, 2022, by the STAR² Center team and Katherine Brieger from Sun River Health. It features a discussion of the ACE-15 Survey, a tool for assessing the critical qualities that make clinical teams effective. More Details...

Pay Equity Checklist (2022). Resource Type: Publication. Description: This checklist will help health centers to look holistically at their compensation practices and ensure that they are recognizing the quality of the work of their employees rather than other factors that have historically kept marginalized groups from advancement. More Details...

Community Health Center Chartbook 2022 (2022). Resource Type: Other. Description: This publication is an overview of health centers' operations and patients served in 2020. NACHC presents FQHCs operations and services provided through using UDS, Kaiser, and ACS data. More Details...

Understanding Health Centers that Employ CHWs (2022). Resource Type: Publication. Description: This report analyzes and compares 2020 USDS data with a smaller assessment conducted with Health Centers that employ Community Health Workers (CHWs). This comparative analysis includes the presence of minority and special populations and the types of chronic diseases that are treated to understand the role community composition plays in determining the presence of CHWs within Health Centers. More Details...

Finding a Way Forward: Retaining & Recruiting Medical Assistants and Dental Assistants in the Changing Workforce Landscape: Webinar Series (2022). Resource Type: Archived Webinar. Description: The Association of Clinicians for the Underserved (ACU) STAR² Center invites you to review this two-part webinar series on the retention and recruitment of medical assistants (MAs) and dental assistants (DAs). In response to the challenges health centers are currently facing when it comes to retaining and recruiting MAs and DAs, the STAR² Center partnered with The National Institute for Medical Assistant Advancement (NIMAA) and National Network for Oral Health Access (NNOHA) to bring you experts in the field who shared strategies and promising practices to better develop your MA and DA workforce. More Details...

Increase Access to Care Program Pillars (2022). Resource Type: Publication. Description: NCFH created this visual resource to illustrate the three Increase Access to Care for Ag Workers (IAC) Program Pillars and how they contribute to increasing access to care for Migratory and Seasonal Agricultural Workers (MSAWs) and their families. More Details...

Introduction to the Planning and Financing a Capital Project to Accommodate Integrated Care Learning Collaborative (2022). Resource Type: Archived Webinar. Description: Join Capital Link for an introductory webinar to learn more about our upcoming \"Planning and Financing a Capital Project to Accommodate Integrated Care\" Learning Collaborative and to gain insight on organizational readiness, select financial and operational benchmarks, financial capacity, and how to begin planning for your capital project. Capital Link is launching a fifth year of our capital planning learning collaborative, which provides practical direction and tools for capital project planning, financing, and completing for health centers that anticipate the need for a project in the next one to five years. More Details...

Optimizing People, Place, and Process in Planning Your Facility for Integrated Care (2022). Resource Type: Archived Webinar. Description: This webinar will provide an overview of the most important factors to consider when planning a facility that will accommodate various models of integrated care. Drawing from our publication, “Tools for Creating an Environment that Supports Integration,” released in 2020 and the recently released, “Optimizing People, Place and Process: Resources to Facilitate Integrated Care in FQHCs,” we’ll present guiding principles for creating a place in which integrated care teams can work effectively with each other and the patients they serve. More Details...

Community Health Center: DiSC Case Study for Team Development: Lowell Community Health Center in Lowell, Massachusetts (2022). Resource Type: Publication. Description: A key focus for Lowell Community Health Center and health centers across the nation\'s future is health system transformation. To meet this critical moment in our history, Lowell CHC needed to first focus internally and reorient the ways in which staff interact with one another. This included improving the types of interactions and the frequency by which they communicate across departments to foster their truth of inclusivity and health equity. More Details...

Building Resiliency: Developing a Mindfulness Practice (2022). Resource Type: Archived Webinar. Description: This is part one of three Mini Resilience Skill-Building Sessions that took place in 2022. At each drop-in session, an empirically-supported mindfulness and resilience-building strategy was introduced by an expert in the field. In this session, participants had the opportunity to learn from Aleezé Moss, PhD (Associate Director, Myrna Brind Center for Mindfulness) about how to develop a mindfulness practice. Participants also practiced an activity designed to support wellbeing. Additional resources and practices were also provided during the session. More Details...

Optimizing People, Place and Process: Resources to Facilitate Integrated Care in Federally Qualified Health Centers (2022). Resource Type: Publication. Description: As the second in a series, this toolkit builds upon the principles and tools presented in Capital Link’s Tools for Creating an Environment that Supports Integration. Ensuring your teams are well equipped by optimizing your current resources will not only improve outcomes today, but inform future strategic initiatives as you plan for service and capital expansion tomorrow. (Released 2022) More Details...

Indigenous Agricultural Workers Fact Sheet (2021). Resource Type: Publication. Description: This fact sheet provides research and data about Indigenous Agricultural Workers. It covers topics from History of Indigenous in Latin America, health in Latin America, health in the U.S, discrimination, working conditions, and barriers to health care. More Details...

STAR² Center 2021-2022 PCA & HCCN Workforce Professional Development Series: Webinar Series Archive (2021). Resource Type: Archived Webinar. Description: The STAR² Center team invites workforce staff from PCA and HCCN teams to revisit sessions in this iteration of the workforce professional development series. Faculty and guest speakers in the series share their expertise in all things workforce from the national, regional, and state levels with the learning cohort. More Details...

Building the Case for Implementing Postgraduate NP Residency and NP/PA Training Programs (2021). Resource Type: Archived Webinar. Description: Join us as we discuss the the drivers and processes of implementing a postgraduate nurse practitioner residency program at your health center, the benefits of implementing a postgraduate residency program, and the residency tracks for Family, Psychiatric/Mental Health, Pediatric, and Adult-Gerontology Nurse Practitioners. We are joined by Charise Corsino, Program Director of the Nurse Practitioner Residency Program, and Nicole Seagriff, Clinical Program Director of the Primary Care Nurse Practitioner Residency Program, from the Community Health Center Inc. More Details...

Responding to Competitive Compensation Pressures (2021). Resource Type: Archived Webinar. Description: Community Health Centers (CHCs) are revamping their compensation strategy to keep up with a shifting labor market and ongoing pandemic disruptions. Join us for a one-hour webinar to learn how the current labor market is influencing the health center workforce and how CHCs can enhance their compensation strategy More Details...

“Are We Prepared for the Next Emergency?” Webinar Series (2021). Resource Type: Archived Webinar. Description: Health Centers are likely to be the first point of contact for those seeking care for injuries, infectious diseases, and other emergency-related illnesses. As first-line responders, health centers are responsible for dealing with health emergency case management. The purpose of this webinar series was to increase awareness and understanding of the need for preparing for new emergencies beyond the COVID-19 pandemic. The webinar series provided an overview of best practices and challenges health centers face during emergencies and the role of primary care associations to lead the health centers’ emergency response. More Details...

Integrated EP And Psychosocial Support Forum For HCs (2021). Resource Type: Archived Webinar. Description: Please join the California Primary Care Association and Americares for a one-day session where community health centers and other health organizations will share their experiences preparing for and navigating through the global COVID-19 pandemic and to learn from strategies their peers used to support staff mental health while dealing with challenges and obstacles. More Details...

Fundamentals of Comprehensive Care (2021). Resource Type: Archived Webinar. Description: Join us as we discuss the core concepts of team-based care and introduce elements of team-based care that builds upon these basics to support your teams in advancing their capability to provide satisfying and effective care to complex patient populations. We are joined by Margaret Flinter, Senior Vice President/Clinical Director for Community Health Center, Inc., and both Thomas Bodenheimer, MD, Physician and Founding Director, and Rachel Willard Grace, Director, from the Center for Excellence in Primary Care. More Details...

STAR² Center – Definition of a Comprehensive Workforce Plan (2021). Resource Type: Publication. Description: This document provides a definition of a comprehensive workforce plan that has been reviewed and approved by the Bureau of Primary Health Care. The robust definition is followed by the essential components that health centers can use as part of their ongoing workforce planning issues. More Details...

Building Back Better: Utilizing Lessons Learned During COVID-19 for Inclusivity and Retention (2021). Resource Type: Archived Webinar. Description: Join the Association of Clinicians for the Underserved (ACU) STAR² Center and experts from Ainey Volion Consulting for a webinar series on inclusivity in the workplace for people with physical disabilities, people that are d/Deaf, blind, and visually impaired, and neurodiverse people. According to Fortune, this autumn, 65 percent of employees are seeking new jobs, up from 36 percent in May. These workers are requiring equitable compensation, flexible work environments, and inclusive cultures – making justice, equity, diversity, and inclusion more critical every day. This webinar series provides participants with information and tools to use for increased inclusivity. Taking the lessons learned from the COVID-19 pandemic, folks will be able to work toward building a culture of belonging for everyone, with a focus on individuals with disabilities and neurodiverse people. More Details...

Self-Care is Quality Care: Resiliency for Mental Health Providers (2021). Resource Type: Archived Webinar. Description: Knowledge is the best defense against burnout, vicarious trauma, and compassion fatigue. This webinar, brought to you by the Association of Clinicians for the Underserved (ACU) STAR² Center, is led by expert trainer on trauma-informed care, Matt Bennett, and goes further than other self-care trainings by addressing the critical elements of health to enhance productivity and quality of work on both an individual and organizational level. More Details...

Communicate Like a Leader (2021). Resource Type: Micro-Learning. Description: These micro-learning lessons explore strategies that will elevate one's communication to the next level. allowing for greater motivation, clarity, and sense of purpose. More Details...

Workforce Self-Care Resource Repository (2021). Resource Type: Toolkit. Description: This resource repository is meant to serve as a starting point for organizations to grow their support of self-care of their workforce and an ever-growing clearinghouse of resources for individuals to engage in self-care. More Details...

“Grow Your Own” Dental Assistant Pipeline Program (2021). Resource Type: Archived Webinar. Description: Community health centers (CHCs) need more dental assistants right now – and in the future to recover from COVID-19. For this reason, CPCA is offered this webinar in partnership with the National Network of Oral Health Access (NNOHA) and CHCs to discuss what it takes to “grow your own” dental assistants on September 3rd, 2021. More Details...

Outreach and Enrollment Job Description Templates (2021). Resource Type: Template. Description: Customizable Job Description Templates for Health Center Insurance Navigators, Outreach and Enrollment Coordinators, Managers, or Specialists. More Details...

Behavioral Health Self-Help Handouts in Spanish and English: The Witness to Witness (W2W) Program resources (2021). Resource Type: Toolkit. Description: These Behavioral Health Self-Help handouts available in Spanish and English. Topics include: Questions for Staff to Address Current Organizational Tensions, Position of the Facilitator, Healthy Sleep Tips, Coping with Moral Distress, How to Re-establish Safety When You Have been Jolted into a Stress Response, and A Daily Practice to Restore Equanimity. More Details...

6 Steps for Leading with Resiliency (2021). Resource Type: Micro-Learning . Description: This micro-learning course outlines six resilient leadership skills and how to use them, especially in times of crisis. It is designed to introduce strategies that will allow you to navigate your team through challenges and crises. More Details...

The Role of Dental Providers in Vaccine Delivery and Policy Recommendations (2021). Resource Type: Publication. Description: This NNOHA publication describes COVID-19 vaccine delivery strategies developed by health centers in states across the country who are utilizing dental providers for vaccine administration. It also highlights policy opportunities to consider for the future that support medical/dental integration and whole-person care in health centers. More Details...

How to Tell Your COVID-19 Vaccination Story (2021). Resource Type: Archived Webinar. Description: This interactive workshop will walk nurses through how to tell their personal COVID-19 vaccine story, how to construct a meaningful narrative, and how to share their story for the benefit of others. More Details...

OSHA’s COVID-19 Emergency Temporary Standard:: Clinical, Operational, and Compliance Impact for Health Centers (2021). Resource Type: Archived Webinar. Description: Please join NACHC and Feldesman Tucker Leifer Fidell, LLP (FTLF) for an overview of the ETS and a discussion on COVID-19 safety precautions that recognize workforce fatigue. NACHC will provide insight on finding the appropriate balance between regulatory requirements and workforce capacity. More Details...

HITEQ Highlights: Is Zero Burnout Possible in Primary Care? Insights from Recently Published Findings Among 715 Practices (2021). Resource Type: Archived Webinar. Description: Drawing on recently published research from Agency for Healthcare Research and Quality’s EvidenceNOW initiative, Dr. Samuel Edwards shared insights for primary care practices seeking to assess and address provider burnout. More Details...

The Role of Dental Providers in Vaccine Delivery (2021). Resource Type: Publication. Description: This NEW NNOHA publication describes COVID-19 vaccine delivery strategies developed by health centers in states across the country that are utilizing dental providers for vaccine administration. It also highlights policy opportunities to consider for the future that support medical/dental integration and whole-person care in health centers. More Details...

Special Considerations for the Retention and Recruitment of Mental Health Providers (2021). Resource Type: Archived Webinar. Description: In this webinar series, presenters speak to the importance of building a mental health provider pipeline, the development of inclusive workplaces that engage, retain, and recruit mission-driven providers, and the importance of understanding the essential contributions of the mental health workforce to community health centers. More Details...

Managing in the Time of COVID-19 & Beyond Webinar Series (2021). Resource Type: Archived Webinar. Description: This three-part series focused on managers at health centers and the skills they need to have a positive impact on their workforce in the wake of the COVID-19 pandemic. Sessions included: Increasing Employee Engagement at Your CHC; Adapting Procedures and Workflows for COVID Resilience; Diversity, Equity, And Inclusion: Managing for a New Culture More Details...

Office Hour for Clinical Leaders: New Models of Provider Leadership (2021). Resource Type: Archived Webinar. Description: With provider burnout and turnover as their catalyst, Anchorage Neighborhood Health Center (ANHC) began a journey to create a more distributive and shared CMO leadership model. During this Office Hour, ANHC CEO Tammy Green will talk about this journey to a more sustainable leadership model. She will share highlights, lessons learned, and lessons still being learned. More Details...

Using Your Data Profile Dashboard Webinar Series (2021). Resource Type: Archived Webinar. Description: This archived webinar series supports the 2020-2021 project year launch of the Data Profile Dashboards. More Details...

Being a Leader vs. Being a Boss (2021). Resource Type: Sellf-Paced Learning Modules. Description: These self-paced modules examine the key differences between serving as a leader and operating as a boss. They touch upon strategy, communication styles, delegation, and other key areas of leadership. More Details...

Clinician Perspectives on Racism in the Healthcare Workforce (2021). Resource Type: Archived Webinar. Description: The field of medicine has a torrid history of racism that continues to shape the experiences of patients and providers today. Among the many ways that racism manifests itself in health care is through the lack of representation in our health care workforce and in patient engagement and satisfaction surveys where patients continue to report better care when they see providers who share their racial and ethnic identities. Many members of the health care industry, including those who educate future health care workers, are working hard to dismantle the racism that pervades the field. To adequately eliminate racism in our work, we must be able to identify it, call problems out, call people in, and invest in effective strategies that simultaneously promote health equity and workforce inclusion and belonging. In this webinar, led by Michael Curry, CEO of the Massachusetts League of Community Health Centers, four panelists discuss their perspectives on racism in medicine, how it shapes provider and patient experiences, and strategies to build a more anti-racist, equitable, and inclusive healthcare system. More Details...

5 Steps to Address Burnout on the Front Lines of COVID-19 Care (2021). Resource Type: Other. Description: Surveys showed that physicians at Massachusetts General Hospital (MGH) in Boston were burned out. That burnout was also heightened by the added stress of the COVID-19 pandemic. But as well-being efforts were launched across the system to confront physician burnout, solutions fell short, forcing leaders at MGH to shift focus to meet physicians and other health professionals where they were. More Details...

2020-2021 PCA & HCCN Workforce Professional Development (2021). Resource Type: Other. Description: Primary Care Association (PCA) and Health Center Controlled Network (HCCN) staff were invited to join the STAR2 Center team for a monthly webinar series focused on workforce professional development. Series topics were designed to align with current workforce initiatives led by the Bureau of Primary Health Care and enable attendees to work with their member health centers to develop comprehensive workforce plans. This “train the trainer” series aimed to bolster workforce efforts internally at PCAs and HCCNs in order to provide a robust support system for recruitment and retention efforts at health centers. More Details...

HR Bulletins (2021). Resource Type: Publication. Description: This collection of issue briefs is an update to NACHC’s long-standing “Human Resource Bulletins” series accomplished under prior cooperative agreement project periods. This detailed refresh will reflect the most current issues, trends and national considerations in the health center Human Resource operating environments. More Details...

The Evolving Role of Nurse Practitioners in Health Centers and Considerations for Provider Satisfaction (2021). Resource Type: Publication. Description: This publication discusses the evolving role of nurse practitioners and reccomendations to improve job satisfaction and prevent burnout among nurse practitioners. More Details...

The Evolving Role of Nurse Practitioners in Health Centers and Considerations for Job Satisfaction (2021). Resource Type: Publication. Description: The Association of Clinicians for the Underserved\'s (ACU) STAR² Center and the National Nurse-Led Care Consortium (NNCC) recently released a paper focusing on burnout prevention and workplace satisfaction for Nurse practitioners (NP). The paper is the result of focus groups ACU and NNCC conducted with NPs and health center administrators to better understand the expanding and evolving role of NPs at health centers, the drivers of burnout, and factors that contribute to provider satisfaction. More Details...

Retention of Mental Health Providers (2021). Resource Type: n.a.. Description: In this course, you will learn about the key concepts of retaining mission-driven mental health providers. More Details...

Recruitment of Mental Health Providers (2021). Resource Type: Online Self-Paced Learning Modules. Description: In this course, you will learn about the key concepts of recruiting mission-driven mental health providers. More Details...

2021 Biennial Workforce Summit (2021). Resource Type: Archived Webinar. Description: The 2021 Biennial Workforce Summit convened virtually on Wednesday & Thursday, May 26–27, 2021. The Summit was a joint effort of workforce-focused HRSA National Training and Technical Assistance Partners: Association of Clinicians for the Underserved’s STAR² Center, Community Health Center, Inc./Weitzman Institute, and the National Association of Community Health Centers. More Details...

The Path Forward Series Finale (2021). Resource Type: Archived Webinar. Description: The final webinar in the Path Forward \"Moving from Screening to Solving for Social Needs\" series wraps up by highlighting all of the webinars in the series, examining the role of community centers in addressing social determinants of health (SDOH), and ending with a call of action with presenters Margaret Flinter, PHD, APRN; Senior VP and Clinical Director, CHC, Inc., Trishan Panch, MD, MPH; Co-Founder, Wellframe, Co-Director – Applied AI for Healthcare, Harvard TH Chan School of Public Health, President Elect – Harvard TH Chan School of Public Health Alumni Association, and Yvette Highsmith-Francis, MBM; Vice President, Eastern Region, CHC, Inc. More Details...

Effects of Virtual Care Delivery on Health Center Clinician Engagement and Burnout (2021). Resource Type: Publication. Description: This paper reviews the impacts of telehealth delivery on provider engagement and provides tips for health center teams to improve engagement with increased use of virtual services in the context of the global pandemic. More Details...

Building an Inclusive Organization Webinar Series (2021). Resource Type: Archived Webinar. Description: This webinar series was designed to help health center teams develop more diverse, equitable, and inclusive workforces and adopt antiracist practices. More Details...

Strategies for Youth: COVID-19 Vaccination (2021). Resource Type: Archived Webinar. Description: Weitzman Echo special one-time session to discuss Community Health Center Inc.\'s approach on the most reassuring and expedient ways to reach youth and their parents during the COVID-19 vaccination rollout. More Details...

Vaccine in Dental Clinics Job Instruction Sheet (2021). Resource Type: Publication. Description: NNOHA has worked with health center dental leaders who are engaged in delivering COVID-19 vaccines to develop this Job Instruction resource for dental providers. More Details...

Addressing Financial & Legal Problems To Improve the Mental Health of Adults & Children During the Pandemic (2021). Resource Type: In-Person Training. Description: The COVID-19 pandemic’s compounding effects of job loss, isolation, dismantled support systems, grief, and disruptions in care, all resulted in significant financial strain and legal problems that impacted the mental health and well-being of adults and children. In this webinar, subject matter experts in social determinants of health and medical-legal partnership interventions discussed: 1) how financial strains such as high debt, low income and unemployment are associated with suicide attempts and should be considered key factors when assessing mental health interventions; and 2) how legal services delivered alongside social, medical, and behavioral health services can help improve the overall health and well-being of children. The multidisciplinary audience will be prompted to share insights, tools, and COVID-related strategies on how their health centers, legal services organizations, medical-legal partnerships, or other community based organizations have responded to the unique behavioral and mental health needs of adults and children during the pandemic. More Details...

Ten Strategies for Creating Inclusive Health Care Environments for LGBTQIA+ People (2021) (2021). Resource Type: Publication. Description: Creating welcoming, inclusive, and affirming health care environments is critical for increasing access to care for LGBTQIA+ people. This guide presents ten strategies every health care organization can do to become more affirming and welcoming for LGBTQIA+ patients and staff and sets a foundation for comprehensive organizational change. More Details...

Tools for Creating an Environment that Supports Integrated Care (2021). Resource Type: Publication. Description: This toolkit equips health centers with the guiding principles and tools needed to create an environment that facilitates integrated care. This resource, developed with support from HRSA, is meant to stimulate project team’s thinking and problem-solving skills related to place planning and build cohesion as they embark on improvement projects. (Released in 2021) More Details...

Community Health Worker/Peer Workforce: Recruiting and Hiring for Social Determinants of Health Screening: Best Practices Guide and Findings from the COVID-19 Pandemic: Best Practices Guide and Findings (Role of CHW) from the COVID-19 Pandemic (2021). Resource Type: Publication. Description: Health centers emphasizing lived experience in their hiring and responsibilities for CHW and Peer positions, can achieve multiple benefits of maximizing meaningful engagement with target populations and empower the voices of people with lived experience in the health center environment, while supporting employment and economic opportunity in often hard to employ communities. More Details...

The Path Forward: Collaboration & Resources (2021). Resource Type: Archived Webinar. Description: The fourth of five webinars in the Weitzman Institute\'s Path Forward \"Moving from Screening to Solving for Social Needs\" series focusing on forging partnerships and collaboration among a wide spectrum of stakeholders to address the adverse social determinants of health with presenters Taylor Justice; Co-Founder & President, Unite Us, Sue Birch; Director, Washington State Health Care Authority, and Laura Sankey; Principal, Inspired Perspectives, and Nationally Recognized SDOH Expert. More Details...

Dental Providers Administering the COVID-19 Vaccine (2021). Resource Type: Archived Webinar. Description: In response to the COVID-19 pandemic, many states have created emergency orders to allow dentists and dental hygienists to administer vaccinations. This webinar will feature three health centers that are utilizing dental providers to administer vaccines. The health centers will describe their vaccination program models including training, staffing, operations and compliance. More Details...

Mitigating Burnout and Maintaining Provider Satisfaction During Vaccination Rollouts – Webinar Series (2021). Resource Type: Archived Webinar. Description: This webinar series focused on provider burnout and satisfaction in the context of the pandemic and featured guest presenters Ann Loeffler, MSPH, PMP; Emily Grace Kane, MPA, Senior Program Manager, National Nurse-Led Care Consortium; Dr. Mary Thornton-Bowmer DNP, MSN, CRNP, FNP-BC, Lead Nurse Practitioner/Primary Care Coordinator, The Stephen and Sandra Sheller, 11th Street Family Health Services of Drexel University, Family Practice & Counseling Network; Taraya Gibson, MPH, BSN, RN, CHES, Clinical Care Manager RN, The Stephen & Sandra Sheller, 11th Street Family Health Services; Mary Blankson, DNP, APRN, FNP-C, FAAN, Chief Nursing Officer, CHC, Inc.; Kasey Harding MPH, Director for Center for Key Populations, CHC, Inc.; Gary Wallace Director of Community Engagement and Relations, CHC, Inc.; Marie Yardis, Director of Access to Care, CHC, Inc.; Stephen Scholand, MD, Infectious Disease Physician, Midstate Medical Center More Details...

Leading with Optimism in Challenging Times (2021). Resource Type: Archived Webinar. Description: In this national webinar you will hear New York Times Best Selling Author, Shawn Achor, talk about his research in positive psychology, Jordan Voigt, president of Genesis Medical Center, Davenport, who will share the story of Genesis Health System, recently featured in Harvard Business Review, and we will explore “what leading with optimism really looks like” in times of significant challenge. More Details...

Evolving Care Team Models, Strategies to Assess Provider Satisfaction, and Addressing Burnout (2021). Resource Type: Archived Webinar. Description: This Project ECHO Webinar was part of a three-part webinars series on provider burnout and satisfaction during the COVID-19 vaccination rollout. This session addresses the topic of emerging models of team-based care in the COVID and post COVID environment. This COVID-19 ECHO session is a collaboration with HRSA\'s National Health Center Training and Technical Assistance Partners on Team-Based Care. More Details...

Checklist for Administrators, Managers, and Clinicians to Integrate Community Health Workers in Vaccine Outreach, Acceptance, and Distribution Strategies (2021). Resource Type: Publication. Description: Community Health Workers (CHWs) have played a key role in the response to the COVID-19 pandemic. However, it is essential that health center administrators, managers, and care teams understand how to effectively leverage the skills and experience of CHWs and adequately support and prepare them for this work. This checklist contains guidance and action items to help. More Details...

Tools for Creating an Environment that Supports Integrated Care (2021). Resource Type: Toolkit. Description: This toolkit equips health centers with the guiding principles and tools needed to create an environment that facilitates integrated care. This resource, developed with support from HRSA, is meant to stimulate project team’s thinking and problem-solving skills related to place planning and build cohesion as they embark on improvement projects. (Released in 2021) More Details...

COVID-19 Vaccination Clinic Implementation Toolkit (2021). Resource Type: Toolkit. Description: This is a toolkit for decision-makers and implementers of vaccine clinics. Our goal was to create a “vaccination clinic in a box” that could be replicated in, and tailored to, many types of settings. The guide includes prompts for questions you may need to ask, examples of many types of documents that you may need (and information about where to find more documentation), and lessons-learned from our experience. More Details...

Health Center Toolkit Webinar Series Part 4: Creating screening, referral and service delivery workflow for an MLP (2021). Resource Type: In-Person Training. Description: In this session, we heard from three panelists: Lara Cartwright Smith from the George Washington University, Jess Holmes from St.Louis Integrated Health Network, and Paul Sorenson from St.Louis Regional Data Alliance. Panelists discussed ways of overcoming barriers to MLP integration by sharing successful models of information sharing from the field between health care and social services. The session was followed by a brief Q&A with the speakers. More Details...

Staff Wellness During COVID-19: Healing Hands (2021). Resource Type: Publication. Description: Healing Hands, a publication of the HCH Clinicians’ Network, melds scientific knowledge with the experience of clinicians working in Health Care for the Homeless and reflects issues of concern to direct service providers and program administrators who serve people experiencing homelessness. This is the second in a pair of editions focusing on the impacts of COVID-19 on homeless health care. More Details...

Laying the Foundation for Lawyers on the Health Center Team Part III: Advancing workforce goals for health center and legal services staff (2021). Resource Type: In-Person Training. Description: The National Center for Medical-Legal Partnership is launching a 5-part Webinar Series to disseminate the Health Center Guide toolkit that provides the health center community with information and resources to start, strengthen, and sustain a medical-legal partnership. The toolkit will help health centers to 1) have the important conversations to plan for a MLP’s long term success; 2) understand the specifics on developing screening, referral, and service delivery workflows for a MLP; 3) to look at how integrating legal services can support health center workforce development; and 4) move upstream to address social determinants of health and health equity at a policy level. More Details...

Understanding Moral Distress, Moral Injury, & Other Dangers of Helping Others! (2021). Resource Type: Archived Webinar. Description: This session was presented on February 18, 2021. This one-hour webinar led by expert faculty, Matt Bennett, looked at the physiological underpinnings that define moral injury and moral distress while addressing the role COVID-19 plays in its development and steps health center teams can take to advance resilience and post-traumatic growth by creating meaningful, systemic change. More Details...

Key Considerations in Planning Your Facility for Integrated, Comprehensive Care (2021). Resource Type: Archived Webinar. Description: This webinar provides an overview of the most important factors to consider when planning a facility that will accommodate various types of integrated care. Participants will learn the guiding principles for place planning and tools for responding to common facility challenges as they create an environment that supports their integrated model of care delivery. More Details...

Vaccine Ambassador Program and Job Description (2021). Resource Type: Template. Description: As communities embark on COVID-19 vaccine campaigns, they are confronting a long history of discrimination and negative interactions with medical services experienced by racial and ethnic minority groups and people experiencing homelessness (PEH), which can contribute to mistrust and vaccine hesitancy. To build vaccine confidence, communities should consider hiring Vaccine Ambassadors to engage PEH and homeless service providers by facilitating two-way communication and disseminating accurate vaccine information. This document describes how. More Details...

Trial, By Desire: One FQHC’s Research Trial Experience RE: COVID-19 Vaccine (2021). Resource Type: Publication. Description: The CEO of HealthLinc, Inc, a FQHC in Indiana. Beth Wrobel shares her recent experience in the Johnson & Johnson COVID-19 vaccine trial as a health center CEO at HealthLinc, LLC., a vaccine trial site, and her personal experience as a trial participant. This interview was conducted as part of NACHC’s Leadership Development Technical Assistance Program. More Details...

Recruiting, Training, and Retaining LGBTQIA-Proficient Clinical Providers (2021). Resource Type: Archived Webinar. Description: The Fenway Institute highlights resources and best practices that strengthen a CHC’s ability to recruit, train, and retain LGBTQI+-Proficient Clinical Providers and workforce staff. More Details...

Leveraging Data to Develop Workforce Strategic Plans (2021). Resource Type: Archived Webinar. Description: The STAR² Center describes health center recruitment and retention data profile dashboards created for each health center organization. A California community health center also shares how they leveraged the data profiles to enhance their recruitment and retention efforts and build a strategic workforce plan. More Details...

Public Housing Primary Care (PHPC) COVID-19 Dashboard (2020). Resource Type: Publication. Description: This dashboard by NCHPH provides the latest COVID-19 statistics in Public Housing Primary Care (PHPC) Health Centers, including race and ethnicity data and additional resources. More Details...

Laying the Foundation for Lawyers on the Health Center Team Part II: Funding, MoUs & Sustainability (2020). Resource Type: In-Person Training. Description: The National Center for Medical-Legal Partnership is launching a 5-part Webinar Series to disseminate the Health Center Guide toolkit that provides the health center community with information and resources to start, strengthen, and sustain a medical-legal partnership. The toolkit will help health centers to 1) have the important conversations to plan for a MLP’s long term success; 2) understand the specifics on developing screening, referral, and service delivery workflows for a MLP; 3) to look at how integrating legal services can support health center workforce development; and 4) move upstream to address social determinants of health and health equity at a policy level. More Details...

STAR² Center PCA TTA Self-Assessment (2020). Resource Type: Online Self-Paced Learning Modules. Description: This self-assessment tool has been designed to help PCA teams assess your organization’s strengths and challenges in delivering a robust workforce training and technical assistance program to health centers. The tool includes questions based on ACU’s Core Components for a healthy health center workforce including: Leadership Investment, Workforce Planning, Recruitment and Retention Strategies, Compensation, Culture, Diversity, Managers and Health Professions Training. This assessment will provide a number of opportunities for discussion and confirmation of alignment for PCA TTA teams. Users will receive a snapshot of their organization’s TTA program as it relates to these components. More Details...

Intimate Partner Violence/Human Trafficking: Building Partnerships Between Community Health Centers And Domestic Violence Advocacy Programs (2020). Resource Type: Archived Webinar. Description: This webinar will feature the critical role of domestic violence advocacy programs in supporting patients on intimate partner violence/human trafficking (IPV/HT) and how to build meaningful collaborations including initiating Memoranda of Understanding (MOUs) and bidirectional warm referrals. More Details...

Considerations for Serving Residents of Public Housing During Emergencies and Disasters: Staff and Patient Wellness (2020). Resource Type: Archived Webinar. Description: Join the National Nurse-Led Care Consortium and the National Center for Health in Public Housing for a one-hour webinar on staff and patient wellness during emergencies and disasters. This webinar will provide health center with guidance for developing tools and resources that enable health center staff and the patients they serve to navigate the practical and psychological after-effects of disaster events. More Details...

Supporting Implementation of Smoking Cessation Programs in Public Housing Primary Care Settings: Learning Collaborative (2020). Resource Type: Archived Webinar. Description: During this learning collaborative health center staff learned about different aspects for implementation of smoking cessation programs. More Details...

Culturally Competent Care: Learning Collaborative (2020). Resource Type: Other. Description: This is a learning collaborative series of 4 sessions where Health Center staff learned about standards for providing culturally and linguistically appropriate services (CLAS) to their patients. Slides and recordings for all sessions are available here as well as resources to facilitate the implementation of CLAS in health center settings. More Details...

Leading Effectively Articles: Make Leadership Happen with DAC Framework: Direction + Alignment + Commitment (DAC) = Leadership (2020). Resource Type: Publication. Description: The Center for Creative Leadership provides evidence based resources to support the building of leadership capacity throughout an organization. While CCL stops short of building a customized leadership development solution specific to the unique culture and challenges of a health center, their research, resources, and leadership concepts are highly transferrable to health center organizations (health centers, PCAs, HCCNs, NTTAPs, etc.). This specific resource speaks to a \"whole system\" approach to leadership, rather than putting the weight of leaders on an individual manager or executive. More Details...

Webinar: Laying the Foundation for Lawyers on the Health Center Team Part I: SDOH Needs and Legal Staffing (2020). Resource Type: In-Person Training. Description: As part of our work as an HRSA-funded National Training and Technical Assistance Partner (NTTAP), the National Center for Medical-Legal Partnership published a toolkit that provides the health center community with information and resources on how to integrate patient-centered lawyers as part of the health care team. Learnings from the toolkit were unpacked in a 5-part webinar series. More Details...

Through the COVID-19 Pandemic and Beyond: Using Scenarios to Explore the Future of Community Health Centers (2020). Resource Type: Publication. Description: This document outlines the benefits of using scenarios to help envision alternative futures for health centers. The scenarios were based on both research on the effects of the pandemic and dialogue, polling and interviews from nearly 150 health center leaders.  More Details...

Food Insecurity: The Digital Transformation in Social Determinants of Health (2020). Resource Type: Archived Webinar. Description: The fourth webinar in the Weitzman Institute's Path Forward "The Digital Transformation in Social Determinants of Health" fall series focusing on addressing food insecurity as an important public health issue. The content expert for the webinar is Sarah Carroll; Director of the Center for Care Transformation at AVIA. The following organizations served as panelists for the webinar: Jacob Luria, Co-Founder and CEO, Algorex Health; Catherine Macpherson, Vice President Product Strategy & Development, Chief Nutrition Officer, Moms Meals; and Laura Robbins, Co-Founder and COO, Advocatia Solutions. More Details...

Applying Workplace Emotional Intelligence Tools: (2020). Resource Type: Micro-Learning. Description: This series of micro-learning videos examines ways in which leaders can both utilize and foster emotional intelligence in their employees by utilizing proven techniques. More Details...

Building an Inclusive Organization Toolkit (2020). Resource Type: Toolkit. Description: The Building an Inclusive Organization Toolkit provides information and resources to support health centers in their journeys to achieving a more diverse, equitable, and inclusive workforce. It’s content addresses common questions related to workplace assessment, strategies to take, and accountability. The toolkit was developed by the Association of Clinicians for the Underserved's STAR² Center, the National Health Care for the Homeless Council, and the Association of Asian Pacific Community Health Organizations. More Details...

Isolation & Loneliness: The Digital Transformation in Social Determinants of Health (2020). Resource Type: Archived Webinar. Description: The third webinar in the Weitzman Institute\'s Path Forward \"The Digital Transformation in Social Determinants of Health\" fall series focusing on addressing isolation and loneliness as an important public health issue. The content expert for the webinar is Gretchen Alkema, PhD; Vice President of Policy and Communications, The SCAN Foundation. Presenters for the webinar includes: Andrew Parker, Founder & CEO of Papa; Cindy Jordan, Founder & CEO & Christina Myren; Chief Operating Officer of Pyx Health; and Ashwin Patel, Co-Founder & CEO of InquisitHealth. More Details...

Bringing lawyers onto the health center care team to promote patient & community health: A planning, implementation and practice guide for building and sustaining a health center-based medical-legal partnership (2020). Resource Type: Publication. Description: The toolkit has four parts: 1. Outlines nine conversations that a health center team should have with its legal partners to plan for an MLP’s long-term success and to integrate it into the health center’s operations. 2. Is a deep dive into the specifics of how to develop screening, referral, and service delivery workflows. 3. Looks at how integrating legal services can support health center workforce development, with a particular focus on training. 4. Illustrates the types of projects MLPs can engage in to help your health center move upstream to address SDOH and health equity at a policy level. More Details...

Leading Curiosity, Creativity and Innovation (2020). Resource Type: Micro-Learning. Description: These micro-learning modules address how to create a culture ripe for creativity and innovation. It examines ways in which leaders can encourage creativity thinking and foster curiosity through exercises, brainstorming, mind mapping, and other proven techniques. More Details...

Case Study: Building a statewide subscription model for MLP services in Montana with help from a PCA (2020). Resource Type: Publication. Description: This case study looks at how the Montana Primary Care Association helped develop a statewide, subscription model for MLP services. More Details...

Addressing Stigma, Health Disparities, and COVID-19’s Role in Affecting Workforce Retention (2020). Resource Type: Archived Webinar. Description: This webinar was hosted on August 26, 2020, and focused on the intersection of health disparities, COVID-19, and stigma. Stigma plays a pivotal role in the health disparities and inequities faced by the patients and communities that health centers serve. In fact, stigma is not just proximal to negative health outcomes, but one of its root causes. Adding to this, is COVID-19’s role in amplifying the problem. Proper support, training, and resources are necessary tools to help the health center workforce navigate this complex landscape, support retention, and avoid disengagement. More Details...

Using AI, Data, and Tech to Move from Screening to Solving for Social Needs: The Digital Transformation in Social Determinants of Health (2020). Resource Type: Archived Webinar. Description: The first of five webinars in the Weitzman Institute\'s Path Forward \"The Digital Transformation in Social Determinants of Health\" fall series focusing on addressing why SDoH matters and innovations in using AI, data, and tech to move from screening to solving for social needs. Panelists for this session include: Dr. Paul Grundy, MD, MPH, FACOEM, FACPM; Chief Transformation Officer, Innovaccer, Margaret Flinter, PhD, APRN, FNP-c, FAAN, FAANP, Senior Vice President and Clinical Director, Community Health Center, Inc., April Joy Damian, PhD, MSc, CHPM, PMP; Associate Director, Weitzman Institute, Nancy Lopez, PhD, Director & Co-founder, Institute for the Study of “Race” & Social Justice, University of New Mexico, and David Kulick, MPH, Co-founder, Adaptation Health More Details...

NNOHA Operations Manual: Workforce Chapter V2 (2020). Resource Type: Publication. Description: This chapter provides helpful tools and resources for tackling the issues related to workforce in Health Center oral health programs. Topics include recruitment and retention of dental team members, staffing ratios, and strategies to decrease burnout. More Details...

Flu LEAD (Linkages to End Access Disparities) Initiative 2020 Information: A Pilot Project to Increase Influenza Vaccination Coverage among HUD-Assisted Residents (2020). Resource Type: Publication. Description: This NCHPH informational page provides an overview, and resources about the Flu LEAD pilot project directed by the U.S Department of Housing and Urban Development (HUD and the Health Resources and Services Administration (HRSA) to increase influenza vaccination coverage among residents of Public Housing Agencies (PHAs). More Details...

Workforce Development and Retention of Community Health Workers Project (2020). Resource Type: Publication. Description: There are many benefits to recruiting, hiring, and on-boarding a well-qualified individual for a Community Health Worker position. This report details the experience of Health Centers that have gone through the CHW hiring and recruiting process. It also provides insight on how CHWs have contributed to positive outcomes and success within Health Centers and patients. More Details...

Manager Training for Employee Engagement - Part 2 (2020). Resource Type: Archived Webinar. Description: This session was hosted on June 30, 2020 as the second session in this two part series. During this session, April Lewis of Good Connection, Inc. took the audience for a deep dive into the importance of employee engagement efforts and provided insight on how managers can engage their teams. More Details...

HITEQ Highlights: Shared Care Planning Optimization Using the EHR (2020). Resource Type: Archived Webinar. Description: The HITEQ Center, in collaboration with the National Council for Behavioral Health, hosted a webinar on Shared Care Planning Optimization Using the EHR. The webinar provided an overview on the importance of shared care planning and how we can better optimize the electronic health record to make it the most successful and inclusive of the team. Components of shared care planning and different tools that will help with the creation and accessibility of shared care plans were discussed. More Details...

Cybersecurity Checklist for Health Center Staff Working Remotely (2020). Resource Type: Publication. Description: This PDF checklist, developed by HITEQ, provides a guide for health center staff to mitigate cybersecurity risks and threats during times of emergency and incident response that have them working remotely from the health center. More Details...

Engaging High-Functioning Managers for Retention (2020). Resource Type: Online Self-Paced Learning Modules. Description: In this course you will learn about the fundamental role high-functioning managers play in your health center's retention efforts. High-Functioning Managers is one of the STAR² Center's Core Components for a robust health center workforce. This core component will serve as the driving force for the content presented in this course. More Details...

Creating a Compensation Package for Retention (2020). Resource Type: Online Self-Paced Learning Modules. Description: In this course you will learn how to create a robust compensation package to use as a retention tool in your health center. We'll highlight the key concepts of compensation and benefits, the importance of developing an effective communication plan to promote your compensation package, the role Board of Directors play in your health center’s compensation plan, and tools and resources you can use to assess and strengthen your compensation programs. More Details...

The Path Forward: Re-Imagining Primary Care During and Beyond the Pandemic (2020). Resource Type: Archived Webinar. Description: As the nation struggles with the dual pandemics of COVID-19 and racism, the moment is upon us to deeply examine and reshape the primary care delivery system for underserved communities. In this webinar, leadership of the Community Health Center, Inc. and its Weitzman Institute will lay out a road map for the new Path Forward. We invite health center and safety net providers, staff, consumer leaders and others to join the conversation and contribute their expertise, perspective and ideas. More Details...

Creating a Plan to Address Provider Satisfaction with Health IT: Intervention Project Planning Template, June 2020 (2020). Resource Type: Template. Description: Provider satisfaction is of critical importance for health centers to promote safety and workforce stability. Organizations may be working to reduce burden or increase satisfaction of the provider workforce. This worksheet, created by HITEQ, assists organizations in operationalizing the information set forth in HITEQ’s Assessing Provider Satisfaction: Designing health IT interventions to improve satisfaction and reduce burden. Review that piece, and then download the project planning template to create a plan of your own. More Details...

Manager Training for Employee Engagement - Part 1 (2020). Resource Type: Archived Webinar. Description: This session was hosted on June 23, 2020 as the first session in this two part series. During this session, April Lewis of Good Connection, Inc. provided an overview of the STAR² Center Manager Training Toolkit and introduced attendees to the "why" behind the toolkit and manager training in health center settings.  More Details...

Secondary Traumatic Stress Identification, Mitigation and Improving Work Satisfaction for Health Center Staff During the COVID-19 Pandemic (2020). Resource Type: Archived Webinar. Description: Webinar hosted by NCHPH. Recording slides and handouts available. More Details...

Financial and Workforce Characteristics of High-Performing Health Centers (2020). Resource Type: Publication. Description: This infographic illustrates key findings from the STAR² Center and Capital Link’s study, which examines the financial and workforce characteristics of high-performing health centers across the country. More Details...

PCA Enabling Services Virtual Summit Podcast Series (2020). Resource Type: Other. Description: The first-ever PCA Enabling Services Virtual Summit and podcast series is co-organized and hosted by the Health Center Association of Nebraska (HCAN) in partnership with Health Outreach Partners (HOP). The seven podcast episodes cover a variety of Enabling Services topics, with a focus towards Primary Care Associations. More Details...

Turnover Tool Webinar Series (2020). Resource Type: Archived Webinar. Description: Is your health center experiencing high turnover? Are you trying to make the case for stronger workforce retention efforts within your organization? Are you struggling to figure out what is contributing to turnover at your organization? If you answered yes to one or all of these questions, then you will want to join ACU’s webinar series focusing on health center workforce turnover.  More Details...

STAR² Center Talks Workforce Success (2020). Resource Type: Podcast Series. Description: In today’s rapidly changing workplace environment, health centers need to be at the forefront of developing solutions that meet the ever evolving needs of their workforce. ACU’s STAR² Center Podcast Series brings you engaging and informative chats with health center leaders and experts about the different core components that make up a robust health center workforce as it is the fuel for your organizational mission. More Details...

Manager Training Toolkit (2020). Resource Type: Toolkit. Description: The purpose of the Manager Training Toolkit is to provide a training and development resource for managers at health centers to equip them with skills and tools to lead their teams, increase engagement and reduce turnover. More Details...

Turnover Calculator Tool (2020). Resource Type: Toolkit. Description: Health centers can access this tool on a rolling basis, completing their turnover information from the year prior. Once adequate information has been collected, ACU will be able to aggregate the data on a state, regional and national basis, which can be shared to assist health centers in benchmarking their own data. By completing the tool, health centers will also be able to calculate the total cost of turnover at their organization as well as receive recommendations for mitigating turnover. More Details...

Practice Authority: COVID-19 and the Changing Role of the NP (2020). Resource Type: Archived Webinar. Description: This webinar discussed the practice changes for NP-provided care throughout the country (Full Practice, Reduced Practice and Restricted Practice) More Details...

HITEQ Highlights: Health Center Defense Against the Dark Web: Strategies for Building Security Awareness, Education, and Compliance in 2020 (2020). Resource Type: Archived Webinar. Description: This HITEQ Center webinar explored key concepts and best practices that should be followed by Health Centers seeking to develop Defense in Depth and effectively implement hardened security programs at their sites. There are ever-increasing cybersecurity guidelines and protection measures that Health Centers must navigate and digest. This webinar sought to motivate and educate the health center workforce on critical privacy and security concepts and methods for defense. Aspects of Security Risk Assessment, security awareness training, and breach protection were covered with an emphasis on health center-wide information protection. More Details...

Chief Workforce Officer Toolkit (2020). Resource Type: Toolkit. Description: The Association of Clinicians for the Underserved (ACU) and the STAR² Center in partnership with the National Association of Community Health Centers (NACHC) are excited to announce the release of the Chief Workforce Officer (CWO) Toolkit. Our organizations have collaboratively developed this timely and relevant new resource to assist community health centers (CHCs) and primary care associations (PCAs) in recruiting and retaining workforce leaders who are strategic and effective at meeting the complex needs of the CHC workforce. In the toolkit, users will find CWO core competencies, a CWO job description template, and much more.. More Details...

Brief Report: ROI Analysis of CHW Programs (2020). Resource Type: Publication. Description: Despite mounting evidence of the positive impacts CHW programs can have, there is currently a lack of data relating these services to financial outcomes. One possible method to further evaluate and understand these programs’ economic impact is “Return on Investment” (ROI) analysis, which calculates the total benefit derived from each dollar invested in a program. While this type of analysis is rarely performed on CHW interventions, it has the potential to justify their value to a variety of stakeholders. More Details...

Building Resilience in the Midst of a Pandemic: What Health Care Workers and Leaders Can Do During the COVID-19 Pandemic (2020). Resource Type: Archived Webinar. Description: A lot of energy has been devoted to the critical need for PPE, the lack of respirators, tests, and the pressure on health centers to help “flatten the curve.” This crisis has left little time to address the impact of workplace and personal stressors on providers and other staff as they try to balance the fear of contracting the virus while carrying a heavy, complex workload. This webinar provided tips and recommendations for leadership, health center staff working at clinical sites on how to create a healthy environment and cope with anxiety, depression and other behavioral disorders caused by COVID-19. More Details...

Network Resource Guide for Health Center Controlled Networks (HCCNs) (2020). Resource Type: Publication. Description: For more information on the 49 HCCNs funded by HRSA, please visit the Network Resource Guide (NRG). https://networkresourceguide.org/. The NRG provides up-to-date information about HCCNs across the country that are working together to leverage health IT for health centers in ways to improve access to care, enhance quality of care, and achieve cost efficiencies. More Details...

Webinar Recordings and Slides — COVID-19: Oral Health COVID-19 Webinars (2020). Resource Type: Archived Webinar. Description: This webpage includes all recordings and slides from NNOHA's live webinars related to COVID-19. The webinars include content on self-care, teledentistry, and oral health workforce. More Details...

Bridging the Digital Divide: Using Technology to Improve Access to Health Care for Public Housing Residents (2020). Resource Type: Publication. Description: The purpose of this report is to outline the digital needs and challenges of public housing residents, the risks and benefits of using technology to improve patient care, and recommendations on how to prepare health centers and patients to optimize digital tools, improve access to care, and enhance efforts through partnerships to bridge the digital divide. More Details...

Managing Crisis through Resilient Leadership Resource Packet (English/Spanish) (2020). Resource Type: Publication. Description: Health centers are serving on the frontline, providing critical health care services in communities dealing with the coronavirus and COVID-19. During challenging and stressful times, it is normal for leaders to feel off balance. This resource contains six steps designed to access and be a Resilient Leader during turbulent times. More Details...

Healthcare Workforce Virtual Toolkit — COVID-19 (2020). Resource Type: Toolkit. Description: This collection provides a curated set of resources and tools for decision-makers managing healthcare workforce challenges in response to the COVID-19 emergency. More Details...

Oral Health Listening Session Findings — COVID-19 (2020). Resource Type: Publication. Description: NNOHA hosted three oral health listening sessions on health center dental programs' responses to COVID-19. The listening sessions focused on protecting the community and protecting the dental team. The findings of the three listening sessions are provided in this document in addition the webinar recordings. More Details...

The Road to Trauma-Informed Care in Primary Care (2020). Resource Type: Archived Webinar. Description: During this webinar, we heard from the National Council and Zufall Health Center about this program, lessons learned and resources for Health Centers on how to implement a trauma-informed care program on Trauma-Informed Primary Care: Fostering Resilience and Recovery, to educate health care providers on the importance of trauma-informed approaches and to create a change package for implementation of standardized and scalable trauma-informed care practices in the primary care setting. More Details...

Telehealth Office Hours: Access and Telehealth (2020). Resource Type: Archived Webinar. Description: This webinar shares how Finger Lakes Community Health in upstate New York has used telehealth for outreach to patients who need it most, including immigrant populations. Topics include eliminating geographical boundaries, reducing stigma, expanding access to care. and leveraging limited workforce resources. More Details...

Remote Scribes, Transcription, Talk-to-Type, and Virtual Assistants: Tools for Decreasing Documentation Burden in the EHR; Developed October 2019 (2020). Resource Type: Publication. Description: Electronic Health Records (EHRs) have replaced obsolete paper medical charts and records, and their ability to exchange health information electronically have helped organizations provide higher quality and safer care for patients. However, despite their numerous advantages, EHRs can create an overload of documentation and clerical responsibilities for physicians, placing an increased demand on physicians’ time and compromise efficiency. Medical dictation, transcription, and scribing services have become an increasingly popular solution to address this hindrance. This resource introduces different transcription, scribing, and dictation services, and reasons why health centers should consider using them to reduce the burden of EHR documentation. More Details...

Assessing Provider Satisfaction: And how to design health IT interventions to improve satisfaction and reduce burden, January 2020 (2020). Resource Type: Publication. Description: This resource puts forth several options for assessing provider satisfaction or burden, with a focus on health IT. Each provider assessment also includes information about cost and access. In addition to surveying providers, there is other information that can be assessed for baseline when planning an intervention to decrease burden. These can be used for pre– and post-intervention monitoring and evaluation. Finally, related research findings, including the overall relationship between EHR and provider satisfaction, regulatory and documentation requirements, the impact of training, provider autonomy and role in EHR design, and in-basket management, are described. More Details...

Optimizing Team Resources: Patient/Provider Scheduling and Panel Size (2020). Resource Type: Archived Webinar. Description: Health centers continue to devote significant resources to the transition to a team-based model of primary care delivery. From defining target outcomes to simplifying scheduling templates to aligning panel size, the participant will learn a replicable process for moving forward with each of their primary care teams through what is often a contentious and divisive operational imperative. More Details...

Implementing Post-Graduate Residency Training Programs: Building the Case for Implementing Postgraduate Residency Training Program (2019). Resource Type: Archived Webinar. Description: This webinar will provide background and details on why your health center should consider developing a program, and the return on investment to your organization and the community health center system as a whole. Faculty includes innovators and health center leaders who are directly engaged in building and developing these models across the nation. More Details...

Give Primary Care a Chance! Creating an Education Experience in Primary Care that will Awaken BSN Students to the Professional Role of RNs in Primary Care (2019). Resource Type: Archived Webinar. Description: During this webinar, you will hear from the CHCI’s Chief Nursing Officer who successfully led the development and implementation of the DEU model at CHCI. More Details...

Prevent, Assess, and Respond: A Domestic Violence Toolkit for Health Centers & Domestic Violence Programs (2019). Resource Type: Toolkit. Description: This toolkit can help build a comprehensive and sustainable response to domestic violence and sexual assault (DV/SA) in partnership with DV/SA advocacy programs (social service organizations) to improve how your health center identifies and responds to DV/SA and promotes prevention, and develop proactive partnerships with local DV/SA advocacy programs to address the health needs of patients and connect them to health centers for care. More Details...

So You Want to Start a Health Center? (2019). Resource Type: Publication. Description: This publication is a guide for health care providers and organizations, public agencies, or community-based organizations and individuals interested in becoming part of the Health Center Program. This guide outlines the many considerations and recommended steps a community must consider for assessing readiness to apply to become a community health center. It also provides links to resources and toolkits that support each step of the process. More Details...

General & Basic Operations for Clinical Leaders (eLearning) (2019). Resource Type: Online Self-Paced Learning Modules. Description: This eLearning module discusses the importance of general and basic operations as part of a clinical leader's core competency development, and demonstrates examples of useful resources and activities a clinical leader can use to enhance their ability to:demonstrate the ability to work fluidly with governmental units and other funding sources that support health centers; demonstrate a comprehensive understanding of the unique dynamics of the health center model; leverage marketing opportunities and social media to continuously enhance the health center's image within the community and among external constituencies; continuously build knowledge and expertise through industry networks; effectively assist or provide oversight in Uniform Data System (UDS) report completion; demonstrate effective leadership qualities; actively guide the clinical team toward patient self-management and true patient-centered,integrated care, wellness and health promotion; and demonstrate advanced proficiency in office technologies More Details...

Integrated Care Models Survey Results: Embedded Dental Providers: Survey Results (2019). Resource Type: Publication. Description: Integration of oral health and primary care practice is a strategy to increase access and improve health outcomes. There is an emergence of a new and alternative model, embedding a dental provider in the medical clinic. This document summarizes the results of the 2019 NNOHA Integrated Models survey and the subsequent focus group findings. More Details...

Veterans Health Administration (VHA) TRAIN - MISSION Act Curriculum (2019). Resource Type: Online Self-Paced Learning Modules. Description: Veterans Health Administration (VHA) TRAIN offers an online, no-cost, continuing medical education curriculum for community providers. This portal provides community providers direct access to curriculum established under the MISSION Act. Community providers are a vital part of VA's high-performing health care network; making sure Veterans who have served our country and their families get the timely, high-quality health care they need. More Details...

Pesticide Reporting and Workers' Compensation in Agricultural - Interactive Map (2019). Resource Type: Toolkit. Description: Includes 1) pesticide reporting regulations for each state and where and how to report; and 2) state workers’ compensation requirements and restrictions in agriculture and for undocumented workers. More Details...

Developing an Effective Employee Engagement Plan (2019). Resource Type: Online Self-Paced Learning Modules. Description: In this course we will walk through the benefits of and process for the development and implementation of an effective Employee Engagement Plan. More Details...

Systems Orientation for Clinical Leaders (eLearning) (2019). Resource Type: Online Self-Paced Learning Modules. Description: This eLearning module discusses the importance of systems orientation as part of a clinical leader's core competency development. Real-life examples and case scenarios are used to focus on enhancing a clinical leader's ability to: Utilize both "big picture" and detailed "systems thinking" when analyzing issues and making decisions; Align clinical, tactical operations with the health center's mission, vision, and values; Manage change among the clinical staff as the health center moves into new care models (e.g., Patient Centered Medical Home model); Actively work to integrate Public/Population Health issues with routine delivery of primary care. More Details...

Resiliency & Joy in Work for Clinical Leaders (eLearning) (2019). Resource Type: Online Self-Paced Learning Modules. Description: This eLearning course discusses the importance of resiliency and joy in work as part of a clinical leader's core competency development. The focus will be on striving for an understanding and actualization of joy in practice both personally and for the clinical team. The topics of resilience, joy, emotional intelligence, and mindfulness are addressed in this self-paced course. More Details...

Recruitment Budget (2019). Resource Type: Online Self-Paced Learning Modules. Description: In this course we will take a closer look at the expenses associated with the recruitment process. It is important to know how much it costs you to hire an employee and through this course we will prepare you to budget for those expenses. While many of these costs can be associated with hiring any employee, this course will look at the costs associated with hiring a clinical provider at your organization. More Details...

Building the Recruitment Team (2019). Resource Type: Online Self-Paced Learning Modules. Description: In this course you will learn how to put together your recruitment team and who should be involved in the recruitment process. We'll highlight that recruitment is an organizational effort. More Details...

Team as Treatment - Driving Improvement in Diabetes (2019). Resource Type: Archived Webinar. Description: This webinar will share evidence-based models that will provide a framework for health centers to optimize the team in primary care. More Details...

Behavioral Health Staff in Integrated Care Settings: The Vital Role of Collaboration Across Teams: Expand the Impact of Your Care (2019). Resource Type: Archived Webinar. Description: Experts in psychology, psychiatry and nursing will share ways in which they effectively utilize their roles at the top of their license to monitor and support high-risk patients. By examining these various roles, experts will address how you can effectively support integration at your health center to improve outcomes. More Details...

Health Equity Starter Kit (2019). Resource Type: Starter Kit. Description: To best support health centers who are committed to serving vulnerable and underserved populations, HOP created the Health Equity Starter Kit. The Starter Kit contains resources related to health equity all in one place. This resource provides support in better understanding health equity as a broader framework to explain and address structural factors, social determinants of health, and health disparities. The Starter Kit includes a collection of innovative strategies, as well as examples of data and measures to track and evaluate health equity efforts. More Details...

STAR² Talks Compensation Planning (2019). Resource Type: Archived Webinar. Description: Are you looking to update your current compensation plan but just don’t know where to begin? Review this webinar series hosted by ACU’s STAR² Center!  This series took a look at all things compensation including the finances of provider recruitment and retention, internal engagement about compensation plans, developing a compensation plan, provider incentive plans, rolling out your compensation plan and how to stay involved in the conversation about compensation.  More Details...

Think Yes to Care Customer Service Training (2019). Resource Type: Publication. Description: This customer service training model and related materials will allow providers to standardize the service they provide to clients, community partners, and each other. This model was created in 2016, and was adapted from the Multnomah County Library Think Yes! Customer Service Initiative. More Details...

Oral Health - Full Partners on the Team (2019). Resource Type: Archived Webinar. Description: In this webinar, experts will discuss the clinical, organizational, data and technical opportunities and challenges to advancing or enhancing your model of oral health in team-based care. More Details...

Growing a Robust Behavioral Health Department (2019). Resource Type: Archived Webinar. Description: One of a health center's most valuable resources is its care provider network. Without a healthy and committed workforce, health centers don’t have sufficient access to meet patient demand for timely appointments or providers with the skill set to treat specific illnesses. In today's healthcare environment, many organizations struggle to build and maintain a provider profile that is diverse, comprehensive, and responsive. This webinar identifies barriers to recruiting and retaining behavioral health providers and strategies and explores common challenges faced by behavioral health leaders in providing clinical supervision and support for their department while balancing patient care and administrative responsibilities. More Details...

Promoting CDC Tips® Campaign Materials to Public Housing Residents (2019). Resource Type: Publication. Description: Public housing residents are more likely to smoke and suffer from health conditions that are exacerbated by smoking and secondhand smoke exposure. The objectives of this study were to educate health care providers on the CDC Tips® From Former Smokers resources, to increase access to smoking cessation materials for public housing residents and the health care providers that serve them, and to evaluate the pilot project. More Details...

Recruiting, Training, and Retaining LGBTQ-Proficient Clinical Providers: A Workforce Development Toolkit (2019). Resource Type: Publication. Description: As lesbian, gay, bisexual, transgender, and queer (LGBTQ) people increasingly access care at health centers, the clinical workforce needs to be prepared to meet the unique health needs of LGBTQ patients. Finding LGBTQ-proficient providers, however, can present a challenge, especially outside major metropolitan areas.In this toolkit, we provide tips and strategies for: 1)Recruiting providers who are either already proficient in LGBTQ health care, or who demonstrate an interest in, and capacity for proficiency in LGBTQ health care; 2) Developing the knowledge and skills of providers to care for LGBTQ patients through training and other professional development opportunities, and; 3)Implementing changes to workplace culture, policies, and processes in order to retain LGBTQ-proficient providers. More Details...

Clinical Leadership Core Competencies: Domains, Skills, Tasks (2019). Resource Type: Publication. Description: This document outlines 11 domains, related tasks, and behavioral examples for Core Competencies for Clinical Leaders. These domains and related tasks and examples were identified and vetted through a National Advisory Panel made up of key staff who would have interaction with the Clinical Leader position in various settings. More Details...

General & Basic Operations for Clinical Leaders (2019). Resource Type: Archived Webinar. Description: This Office Hour is led by a subject matter expert to discuss and answer participants' questions about the importance of general and basic operations as part of a clinical leader's core competency development. More Details...

Clinician Guides for Farmworker Health and Safety Regulations (2019). Resource Type: Toolkit. Description: MCN and Farmworker Justice offer these guides to assist clinicians in understanding farmworker health and safety regulations. Environmental and occupational health topics includes: EPA’s Federal Insecticide, Fungicide, and Rodenticide Act; EPA’s Food Quality Protection Act; EPA’s Worker Protection Standard More Details...

Assessment of Health Professions Training in Health Centers (2019). Resource Type: Publication. Description: The Association of Clinicians for the Underserved (ACU) recognizes the immense impact that health professions training programs have in creating a prepared workforce and alleviating recruitment and retention challenges at health centers. With the support of HRSA’s Bureau of Primary Health Care, ACU’s STAR² Center facilitated a short assessment to gather information on health centers’ current experiences with health professions training activities. The assessment gathered information from health centers regardless of their experiences with health professions training activities at the time that they completed the survey in order to identify potential areas for resources, training, and technical assistance. A summary report of the assessment findings was developed following the close of the survey. More Details...

Using Health Information Technology to Facilitate SBIRT Service Delivery in Health Centers: HITEQ Highlights Webinar (2019). Resource Type: Archived Webinar. Description: The webinar discussed the use of health information technologies (IT) to facilitate the workflow of providing SBIRT services. Focus areas included: coding and billing for SBIRT services, using health IT to enhance SBIRT screening, communication, data capture and documentation, clinical decision support, and information sharing and reporting. The webinar presented examples and experiences of health centers currently using health IT to facilitate effective SBIRT service delivery. More Details...

Emergency Preparedness: Secondary PPE Training (2019). Resource Type: Archived In-Person Training. Description: Lt. Brian Pomodoro, Sr. Program Mgr. of Disaster Response Training for DelValle Institute for Emergency Preparedness- Boston EMS, speaks on PPE donning and doffing. More Details...

Emergency Preparedness: Primary PPE Training: PPE Donning and Doffing Exercise (2019). Resource Type: Archived In-Person Training. Description: Lt. Brian Pomodoro, Sr. Program Mgr. of Disaster Response Training for DelValle Institute for Emergency Preparedness- Boston EMS, speaks on PPE donning and doffing. More Details...

Emergency Preparedness: Personal Protective Equipment: PPE Donning and Doffing Exercise (2019). Resource Type: Archived In-Person Training. Description: Lt. Brian Pomodoro, Sr. Program Mgr. of Disaster Response Training for DelValle Institute for Emergency Preparedness- Boston EMS, speaks on PPE donning and doffing. More Details...

Emergency Preparedness: Panel Discussion Q&A: Emerging Infectious Disease Readiness for Community Health Centers and Ambulatory Care (2019). Resource Type: Archived In-Person Training. Description: Dr. Rick Sacra, Bernadette Thomas, Lt. Brian Pomodoro, Sr., and Sarah Darcy answer questions about emerging infectious disease readiness for community health centers and ambulatory care More Details...

Emergency Preparedness: Infectious Disease Risk: Risk Communication: Infectious Disease (2019). Resource Type: Archived In-Person Training. Description: Sarah Darcy, Media Relations Manager for South Shore Health System, speaks on risk communication and how it relates to infectious disease. More Details...

Emergency Preparedness: Infectious Disease Risk: Risk Communication: Infectious Disease (2019). Resource Type: Archived In-Person Training. Description: Sarah Darcy, Media Relations Manager for South Shore Health System, speaks on risk communication and how it relates to infectious disease. More Details...

Emergency Preparedness: Health Center Perspective: Protecting our Workforce and Patients from Emerging Infectious Disease (2019). Resource Type: Archived In-Person Training. Description: Bernadette Thomas, DNP, Chief Operations Officer for Lynn Community Health Center speaks on protecting our workforce and patients from emerging infectious disease More Details...

Emergency Preparedness: Ebola Training & Overview (2019). Resource Type: Archived In-Person Training. Description: Dr. Rick Sacra, ELWA Hospital, speaks on Ebola, its history, treatment and his personal experience contracting the virus. More Details...

Reporting of Community Health Workers in the Uniform Data System (2019). Resource Type: Publication. Description: With Community Health Workers (CHWs) identified as a unique staffing category in the Uniform Data System (UDS) for the first time in 2016, the number of FTEs reported has been much lower than expected (879 FTEs across 1367 grantees). Although in 2017, a slight increase was shown (1,130.36 across 1373 grantees), these figures appear inconsistent with the anecdotal evidence of widespread utilization of CHWs in Health Center settings. These inconsistencies may reflect unclear guidance on how to accurately identify and report the work of CHWs. The goal of this tool is to provide resources that will help Health Centers to: Explore common CHW titles and roles Identify staff performing duties that may align with the CHW profession and should be reported under the CHW line in UDS Assess CHW knowledge, skills, and abilities by using the CHW Core Competencies checklist Review CHW training opportunities Access a list of UDS resources developed by the Health Resources and Services Administration (HRSA) Access a list of CHW clinical integration resources Ultimately, the proper identification, reporting, and training of CHWs is key to increase the accuracy of the national representation of their work. More Details...

Office Hour: Systems Orientation for Clinical Leaders (2019). Resource Type: Archived Webinar. Description: This Office Hour webinar brings together subject matter experts to address - and answer participants' questions about - a systems orientation within a Clinical Leader's core competency development. Through real-life examples and case studies, it focuses on enhancing a Clinical Leader's ability to: (1) Utilize both "big picture" and detailed systems thinking when analyzing issues; (2) Align tactical clinical operations with the center's mission, vision, and values; (3) Manage change within the clinical staff as the center moves toward new models of care delivery; and (4) Actively work to integrate Public/Population Health issues with routine primary care. More Details...

Identifying CHWs in Your Health Center (2019). Resource Type: Publication. Description: This tool will facilitate the identification of Community Health Workers (CHWs) in Unifrom Data Systems; this is key to accurately measure health access as a result of CHW programs within a health center and to pinpoint appropriate training and technical assistance for your CHWs. More Details...

Farmworker Clinical Care Resource (2019). Resource Type: Toolkit. Description: A clinical resource for providers caring for farmworkers. More Details...

Diabetes Resource Hub (2019). Resource Type: Toolkit. Description: Learning Collaborative and was created to assist monolingual front office staff to greet and communicate with patients as they come into the waiting area and register. Some words and phrases are meant to engage patients in simple conversation, and others elicit primarily “yes” or “no” responses. To use the tool, the staff member needs to locate in the first column the greeting or common phrase that is needed, then look for the Spanish translation in the second column and, if needed, use the pronunciation guide provided in the last column. The tool also has several blank rows at the end for staff members to add other phases or questions that they may need. More Details...

Community Health Worker Clinical Integration Toolkit (2019). Resource Type: Publication. Description: With a long history of successfully and effectively addressing health disparities, Community Health Workers (CHWs) can fill the gaps in services that many health care organizations experience in reaching underserved populations. For instance, six published studies on CHW interventions on the prevention and management of diabetes have shown significant positive outcomes, including changes in HbA1c levels and improved self-reports of dietary changes. In addition, six studies of CHW interventions focused on cervical cancer prevention reported positive outcomes, including a significant increase in the number of patients receiving a Pap smear and a larger change in the number of patients ever having a Pap smear. These outcomes support the effectiveness of the CHW model in prevention and disease management within Care Teams More Details...

Bilingual Greetings for Monolingual Staff (2019). Resource Type: Publication. Description: The List of English Greeting Words & Phrases for Monolingual Front Office Staff is a two-page document providing a list of commonly used English greeting words and phrases with Spanish translations and a phonetic pronunciation guide. The list is a product of the Language Access More Details...

Office Hour: Resiliency and Joy in Work (2018). Resource Type: Archived Webinar. Description: This Office Hour webinar features subject matter experts who address - and answer participants' questions about - the critical issue of resiliency and joy in work as part of a Clinical Leader's core competency development. The focus is on understanding and actualizing joy in practice, both personally and for/with the clinical team. More Details...

Behavioral Health Workforce Development; Training Across the Various Behavioral Health Disciplines (2018). Resource Type: Archived Webinar. Description: During this webinar, you will hear from the CHCI’s Chief Behavioral Health Officer and CHCI Behavioral Health Staff as they provide insight into the crucial components of effectively training behavioral health students working toward different behavioral health degrees. More Details...

Screening and Interviewing Candidates (2018). Resource Type: Online Self-Paced Learning Modules. Description: In this course, we will walk through the steps of the recruitment processes involving phone screening and interviewing candidates. More Details...

Advertising and Sourcing Candidates (2018). Resource Type: Online Self-Paced Learning Modules. Description: In this course, we will walk through some of the first steps of the recruitment process involving advertising and sourcing candidates. More Details...

Using Non-Billable Staff in Care Teams for Quality Outcomes (2018). Resource Type: Archived Webinar. Description: Non-traditional support staff are critical to a care team and can add efficiencies to workflows for improved patient care. This webinar explores different care team formations with non-billable staff working at the top of their licensure, with special attention on workflows related to pre-visit planning and standing orders. The webinar centers on NCQA 2017 PCMH Standards, specifically the Team-Based Care and Practice Organization concept, which measures how practices provide continuity of care, communicate roles and responsibilities of the medical home to patients/families/caregivers, and organize and train staff to work to the top of their license and provide effective team-based care. More Details...

NNOHA Health Center Workforce Survey Analysis of 2018 Results (2018). Resource Type: Publication. Description: NNOHA conducts a survey every 5 years to its members on the trends of the dental workforce in health centers. The most recent survey is from 2018. This document provides an analysis of the results from this survey. More Details...

Effective Onboarding Strategies (2018). Resource Type: Online Self-Paced Learning Modules. Description: This is a course about the important topic of onboarding. You'll learn the differences between orientation and onboarding, why onboarding is a vital part of retaining your employees and even gain ideas about implementing your own onboarding program. More Details...

Administrative Strategies for Increasing Retention (2018). Resource Type: Online Self-Paced Learning Modules. Description: This course focuses on steps you can take to increase retention at your health center. There are many things you can do to increase retention at your health center. While there is not a "one size fits all" recipe to increase retention, it is important to look at all aspects of retention. More Details...

Caring for Patients with Pain is a Team Sport (2018). Resource Type: Archived Webinar. Description: In this webinar, the expert faculty at CHCI will look at the contribution of each member of the expanded care team in addressing needs of patients with chronic pain, and the strategies that support their work. More Details...

Chief Executive Officer (CEO) Competencies Domains and Skills/Tasks: CEO Core Competencies (2018). Resource Type: Publication. Description: This document outlines 12 domains, related tasks, and behavioral examples for Core Competencies for the Health Center CEO. These domains and related tasks and examples were identified and vetted through a National Advisory Panel made up of key staff who would have interaction with the CEO position in various settings. More Details...

From Affiliation to Action: Proven Strategies to Make it Easier to Host Health Professions Students (2018). Resource Type: Archived Webinar. Description: In this webinar clinical leadership will explore the elements of our enhanced teaching arrangements within the medical, behavioral health, nursing, and dental disciplines. More Details...

Training the Next Generation of Integrated Primary Care Providers to Safely and Effectively Manage Chronic Pain Utilizing Telehealth Solutions​ (2018). Resource Type: Archived Webinar. Description: Leaders and experts from the Weitzman Institute’s Project ECHO and Postgraduate Residency Training Programs discuss enhancing your training curriculum with additional content specific to treating complex pain patients within a team-based model of care. More Details...

Recruitment & Retention Case Studies: Stories from the Field (2018). Resource Type: Publication. Description: This report is the result of interviews conducted in March 2017 with staff at five health centers around the country who have dealt with a variety of specific challenges in their recruitment and retention efforts. Documenting the challenges faced by these health centers the report, details the interventions that have been employed to address them, and the processes and resources that were helpful in implementing these interventions. Each interviewee stressed that their “best practices” are a work in progress and that they are constantly looking to improve. More Details...

The Role of Structural Competency in the Treatment and Prevention of Diabetes in a Vulnerable Agricultural Worker Population (2018). Resource Type: Archived Webinar. Description: Over the last 30 years, considerable attention has been paid in the clinical setting to cultural competency- the ability to mitigate against the effects of the sociocultural differences between clinicians and patients and to take into account how culture affects the symptoms presented or the patients’ attitude about health care. More recently, scholars and clinicians have encouraged those in practice or health professions training to focus not only on the behaviors and beliefs of cultural groups but more importantly to consider the structural determinants, prejudices, injustices and blind spots, the “pathologies of social systems” that affect health outcomes and the stigma experienced by patients. The session will introduce participants to the broad framework of structural competency and the five core structural competencies. Particular attention will be paid to the impact of structural issues on the treatment and management of diabetes for vulnerable populations. More Details...

Report: The Financial Impact of Workforce (2018). Resource Type: Publication. Description: This report covers the costs associated with a provider vacancy at a health center beyond the dollar value and provides recommendations for steps to bolster a plan for recruitment and retention to avoid these costs in the future. More Details...

Tomato Workers' Health and Safety: A Guide for Health Care Providers (2018). Resource Type: Publication . Description: This guide is intended to be a reference for health care providers who work with people employed in the U.S. tomato industry. It aims to prepare providers with a more detailed understanding of hazards, health issues, and work processes associated with different tomato industry jobs. More Details...

Optimizing Team Resources: Patient/Provider Scheduling and Panel Size (2018). Resource Type: Archived Webinar. Description: Health centers continue to devote significant resources to the transition to a team-based model of primary care delivery. This session goes "back to basics" to take a fresh look at techniques designed to expand capacity, utilizing existing resources within a sustainable structure. From defining target outcomes to simplifying scheduling templates to aligning panel size, participants will learn a replicable process for moving forward with each of their primary care teams through what is often a divisive operational imperative. More Details...

Identifying Workforce and Financial Characteristics of High-Performing Health Centers (2018). Resource Type: Publication. Description: This study examined the workforce and financial characteristics of high-performing health centers in order to begin to understand the success factors among a variety of staffing models for potential replication. Developed with support from the Health Resources and Services Administration. More Details...

Resource Center (2017). Resource Type: Toolkit. Description: Over 250 resources on workforce sortable by topic and/or content type More Details...

2017 Compensation Strategy Webinar Series (2017). Resource Type: Archived Webinar. Description: This four-part webinar series was hosted in 2017 by the STAR² Center with presenter Ed Ura of Merces consulting. More Details...

Data Profile Dashboard Information Center (2017). Resource Type: Publication. Description: The STAR² Center team releases updated individual health center Data Profile Dashboards for the each project year. Due to the confidential nature of the data included, information on how to access this resource through our website is emailed to each health center CEO. This Information Center will continue to grow to include a variety of supporting documents and training opportunities to help workforce teams break down their health center's data and plan to reach their recruitment and retention goals. More Details...

Clinician Wellbeing Bundle (2017). Resource Type: Toolkit. Description: Health providers facing overwork or increased or prolonged stress due to aspects of their work environment and daily tasks may physically or mentally deteriorate and provide inadequate care for their patients. This Content Bundle is housed in the STAR² Center Resource Center and contains articles, websites, multimedia content, and tools related to physician burnout More Details...

Staff Orientation to the use of Health Information Technology (HIT) to achieve the Triple Aim - Part I: Part 1 of 3: Effectively Using Data to Improve the Patient Experience (2017). Resource Type: Publication. Description: A custom, health-center focused eLearning module for onboarding and orienting clinical and administrative health center staff to the Triple Aim and their important role in collecting accurate and timely information to support informed decision-making.  The first aim – Patient Experience – is addressed in this module with a focus on the many staff a patient interacts with during a visit who impact the patient’s care.  ** Please note that viewing issues have been identified when using the Internet Explorer 11 browser. The series is best viewed in either Chrome, Firefox, or IE Edge browsers. The series is best viewed in either Chrome, Firefox, or IE Edge browsers. More Details...

Staff Orientation to the use of Health Information Technology (HIT) to achieve the Triple Aim - Part III: Part 3 of 3: Effectively Using Data to Increase Healthcare Value (2017). Resource Type: Publication. Description: A custom, health-center focused eLearning module for onboarding and orienting clinical and administrative health center staff to the Triple Aim and their important role in collecting accurate and timely information to support informed decision-making.  The third aim – Value – is addressed in this module with a focus on using data to achieve the best outcomes for patients while decreasing costs.  ** Please note that viewing issues have been identified when using the Internet Explorer 11 browser. The series is best viewed in either Chrome, Firefox, or IE Edge browsers.The series is best viewed in either Chrome, Firefox, or IE Edge browsers. More Details...

Growing Our Own: Cultivating the Next Generation of Primary Care Physicians in Community Health Centers (2017). Resource Type: Publication. Description: It is critical to advance policies and programs that help community health centers (CHCs) become Educational Health Centers (EHCs)2 and “grow their own” primary care training opportunities. This paper explores several pathways for promoting CHCs as teaching environments - enhanced partnerships between Academic Medical Centers (AMCs) and CHCs (with either the AMC or the CHC as the sponsoring institution3), and CHCs participating in HRSA Teaching Health Center (THC) funding opportunities (with sponsorship either by the CHC alone or by a consortium body) - and posits a spectrum of options and costs associated with each of these pathways to train medical residents. More Details...

Hiring for Team Fit (2017). Resource Type: Archived Webinar. Description: This archived webinar recording explains the importance of hiring for "Team Fit" to the patient experience and describes best practice examples for hiring for "Team Fit" More Details...

Coding Social Determinants of Health (SDH) for Optimizing Value: An Infographic for Providers on the Benefits of Coding for SDH (2017). Resource Type: Publication. Description: The purpose of the infographic is to describe how SDH data would be used for a variety of goals that would have traction with the clinic staff audience who may likely need to modify workflows and behavior in order to collect such data.  The visual case could be used in presentations or hung on a provider break room wall. SDH coding is important for clinical management and outcomes reporting for payment reform and value based payment (particularly capitate payment), as well as other policy work. SDH coding begins with care providers, who often may need to understand how these data can be used to benefit not only the patient they are serving but also the broader population served by the organization. More Details...

Clinical Promotor(a) Job Description (2017). Resource Type: Publication. Description: The Clinical Community Health Worker/Promotor(a) is a part of an interdisciplinary clinical care team at a health center. They can perform a variety of essential functions like actively identify individuals at high risk for chronic disease, lead group health education sessions, provide navigation services and reduce stigma and barriers to health care. The integration of the Clinical CHW/Promotor(a) to this team is key to the success of the health center in providing quality clinical care by serving as a bridge between the community and the health care setting. More Details...

Staffing Models, Program Elements, and Performance Expectations: A HITEQ Center Resource (2017). Resource Type: Publication. Description: The following document describes Quality and HIT staffing models for a low, middle, and high resourced health centers.  These models are intended to be both normative (e.g., How does my middle resource health center compare? Do I have all of these positions covered?) and aspirational (e.g., What benefits could we get if we move to the next level?).  The following document describes Quality and HIT staffing models for a low, middle, and high resourced health centers.  These models are intended to be both normative (e.g., How does my middle resource health center compare? Do I have all of these positions covered?) and aspirational (e.g., What benefits could we get if we move to the next level?).  Each model includes: Descriptions of staff Critical quality program elements at each stage How incentive payments could be allocated, and Performance expectations.  The model includes factors to consider when moving between stages and a staff position glossary to help define the different positions. As anyone who has worked in health centers knows, health centers are highly variable.  For this reason, this document is meant to help executives and quality staff think more deeply about their quality program.  It is not intended to be a literal guide. More Details...

Environmental and Occupational Health Screening Questions for the Primary Care Setting: Preguntas para sondear en los lugares de atension a la salud (2017). Resource Type: Publication. Description: Three concise and effective environmental/occupational health screening questions for the primary care provider. Electronic Health Record Version English/Spanish resource. More Details...

Retention & Recruitment Plan Template (2016). Resource Type: Template. Description: The STAR² Center released the Provider Retention and Recruitment (R&R) Plan Template in the fall of 2016. The R&R Plan is meant to be a working, living document that can be easily modified to adjust to changing conditions within a health center and the changing health care environment. This tool allows health center teams to work step by step to create a comprehensive workforce plan for their organizations. More Details...

Sample of a Staff Members' Dashboard for Required Tasks: A 2016 HITEQ Resource (2016). Resource Type: Template. Description: This is an example of a staff member dashboard that is used to ensure effective delivery of assigned tasks.  This dashboard can be used in the onboarding and orientation process to ensure understanding of role expectations, and can be tailored for any direct-care staff member. More Details...

Behavioral Interviewing (2016). Resource Type: Archived Webinar. Description: This webinar was held on Tuesday, January 12, 2016. Speaker Ann Hogan focused on: What is a Behavioral Interviewing question? Why is it important you include Behavioral based questions in your interview process? How to ask Behavioral based questions Strategies to use to make sure the candidate has answered your question Review of Employment Laws that affect the hiring process More Details...

Getting Started on the Quality Journey: Case Vignettes (2016). Resource Type: Publication. Description: Launching quality work at first can feel like a daunting task – even more so if you do not have the support of leadership in your organization.  Some individuals have successfully launched quality work by following the mantra: “What can I get done by next Tuesday?”  This mantra helps them sidestep inertia, extensive collaboration, and time consuming benchmarking research. Instead, by identifying small steps they can take to improve quality on their own, within the context of their existing job, they can start on the journey quickly. Furthermore, success in these small steps can help with Leadership Buy-In for the importance of Quality work. The vignettes in the attached document are not intended to be literal examples of such efforts, although they rely heavily on real-life experiences.  Nor are they intended to be instructions for specific projects the reader can pursue at their own health center. Rather, these are intended to be aspirational examples of quality work that can be launched by an individual with relatively little support and produce results “by next Tuesday” (or relatively quickly).  The vignettes are written to encompass both health centers with many resources and those with less, to provide a variety of perspectives.  We hope that they inspire associative thinking for the reader, helping to identify specific work that can be accomplished “by next Tuesday.” More Details...

Orientation Follow-up Survey (2016). Resource Type: Publication. Description: This follow up survey is given to the employee following the first 2-4 months of employment. This follow up survey is given to the employee following the first 2-4 months of employment. This information is used to inform the supervisor how helpful the orientation was and what, if any, information was missing. It can help improve the new employee orientation for future employees. More Details...

New Employee Orientation Evaluation Form (2016). Resource Type: Publication. Description: This is an evaluation form to give to a new employee immediately following the orientation program. This is an evaluation form to give to a new employee immediately following the orientation program. The feedback generated from its completion will help the supervisor learn what can be done to make the orientation more effective in the future for future employees as well as on what topics the new employee still may need clarification. More Details...