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Introduction. These resources address barriers and opportunities in advancing telehealth.

Background. The COVID-19 pandemic pushed Community Health Centers to quickly accelerate the adoption of telehealth and other forms of virtual care, an opportunity that many had been contemplating for years.

Featured Resource: Telehealth Learning Bundle.  Use this resource to gain a background on telehealth, learn from short videos, and access resources based on telehealth priority areas.

Submit Resources. If you have a resource that you believe should be contained in the Clearinghouse, please complete the Submit a Resource form.

Results for: Topic Area = Telehealth

Displaying records 1 through 50 of 111.

Telehealth Reimbursement (2023). Resource Type: Publication. Description: This document discusses changes to telehealth reimbursement, providing basic guidelines to navigate frequent changes in policy. More Details...

Telehealth E/M Coding (2023). Resource Type: Publication. Description: This document summarizes the 2021 E/M coding guidelines for office visits, inlcuding a chart of E/M guidelines for medical decision making. More Details...

Telehealth Documentation (2023). Resource Type: Publication. Description: This document outlines the documentation requirements for telehealth services beyond those required for inperson visit. It also discusses medicial decision making and changes to the time component. More Details...

Telehealth Billing (2023). Resource Type: Publication. Description: This document describes telehealth billing practices, focusing on correct place of service and modifiers for commercial payers. More Details...

Advancing Team-Based Care: Enhancing the Role of the Medical Assistant and Nurse through Implementation of Care Management to Improve Chronic Conditions: Enrollments (2022). Resource Type: Archived Webinar. Description: Expert faculty outline the differences between case management, care coordination and complex care management to frame up a discussion on strategies to leverage effective models for both in-person and remote services. Expert faculty discuss the role of the medical assistant and the nurse in care management, as well as how standing orders and delegated orders support this work. This session will discuss how telehealth and remote patient monitoring enhancements can support complex care management for patients with chronic conditions. Participants leave this session with the knowledge and tools to begin or enhance implementation of chronic care management by enhancing the role of the medical assistant, nurse and the technology that supports the clinical care. More Details...

HITEQ Highlights: Deploying Smartphone Apps to Advance Mental Health in Primary Care: HITEQ Highlights Webinar (2022). Resource Type: Archived Webinar. Description: Patient engagement through electronic health apps are one solution to the need for timely and ongoing patient support. This session discussed a program to support mental health through an integrated behavioral health model using a mental health app at Cambridge Health Alliance. More Details...

Environmental Scan of Telehealth Technical Assistance Resources: A Product of the National Health Center Telehealth Resource Center Project, 2022 (2022). Resource Type: Publication. Description: NACHC and the Center for Connected Health Policy provide a curated list of top telehealth technical assistance resources for FQHCs interested in implementing, operating, expanding or sustaining a telehealth program. More Details...

Telehealth Office Hours: Telehealth Reimbursement (2022). Resource Type: Archived Webinar. Description: NACHC Telehealth Office Hours targets health center, PCA, and HCCN staff who have questions or want to share information about telehealth related policy and operational activities. In addition to updates and Q&A, each session will focus on a specific topic of concern. More Details...

Teledentistry Readiness Assessment (2022). Resource Type: Publication. Description: This document outlines key areas for the successful implementation of teledentistry. It also includes a readiness assessment for community health centers to determine the level of readiness in their organization for teledentistry. More Details...

Guide for Patient Self-Management of Chronic Illness through “Tele-education” (2022). Resource Type: Publication. Description: This Guide for Patient Self-Management of Chronic Illness highlights one way of providing “tele-education” to patients using WhatsApp®, a virtual messaging application that allows video and voice calls, text messages, and so much more all through a wireless internet connection. More Details...

Affirming Health Care for LGBTQIA+ People during the COVID-19 Pandemic (2022). Resource Type: Archived Webinar. Description: This panel-style presentation will feature a diverse group of providers in mental health, nursing, and medicine with expertise in LGBTQIA+ health, providing their unique perspectives on how the COVID-19 pandemic has affected patient care for LGBTQIA+ people. Participants will learn strategies to support LGBTQIA+ patients accessing healthcare and how to provide affirming treatment and referrals to address the lasting mental health effects of COVID-19, including increased levels of anxiety, substance use, and depression triggered by social isolation, bereavement, fear, or loss of income. More Details...

Telehealth Office Hours: Remote Self-Monitoring Blood Pressure Program (2022). Resource Type: Archived Webinar. Description: NACHC offers monthly Telehealth Office Hours for health center, PCA, and HCCN staff who have questions or want to share information about telehealth related policy and operational activities. In addition to updates and Q&A, each session will focus on a specific topic of concern. More Details...

Teledentistry Video Example (2022). Resource Type: Other. Description: This video depicts a condensed live, synchronous teledentistry visit utilizing the six steps of an infant oral care visit. More Details...

Telehealth and Digital Tools Equity Assessment: Developed in February 2022 (2022). Resource Type: Other. Description: This brief assessment, which can be downloaded in the Documents to Download section below, contains questions that health centers can ask potential vendors to ensure their tools support equitable access and address the needs of the health center\'s population. More Details...

Telehealth Office Hours: Tele-Behavioral Health Best Practices for Health Centers Now and Into the Future (2022). Resource Type: Archived Webinar. Description: In this session, Clinical Psychologist Dr. Jonathan Neufeld will review the best practices for building, operating and sustaining a telebehavioral health practice in an FQHC setting. He will cover strategies for improving etiquette, assessing and mitigating patient risk, and updates on telehealth billing and policies related to the COVID-19 pandemic and public health emergency. More Details...

Affordable Connectivity Program Consumer Outreach Toolkit (2022). Resource Type: Toolkit. Description: The Affordable Connectivity Program was created by the FCC to help households struggling to pay for internet service. As part of that effort, the FCC is mobilizing people and organizations to help raise awareness about the ACP. The materials below are available for public use, and you can download and customize them to meet your needs. More Details...

NNOHA Teledentistry Checklist and Readiness Assessment (2022). Resource Type: Publication. Description: This document outlines key areas for the successful implementation of teledentistry. It also includes a readiness assessment for community health centers to determine the level of readiness in their organization for teledentistry. More Details...

Clinical Quality Measures for Eligible Professionals: 2022 Update (2022). Resource Type: Publication. Description: This spreadsheet developed by the HITEQ Center provides a crosswalk of Clinical Quality Measures and their electronic specifications as defined in the 2022 update for Eligible Professionals (Clinicians). More Details...

Developing a Postdoctoral Psychology Residency Program in Your Community Health Center (2022). Resource Type: Archived Webinar. Description: Two years later, we continue to witness the pandemic’s toll on mental health – and a sustained increased demand for mental health services. Behavioral health care providers who are experienced in integrated care settings are needed now more than ever. Join this webinar to learn how your health center can establish its own postdoctoral clinical psychology residency program. This webinar will address considerations such as program structure, design, curriculum, the supervisor’s role, required resources, and the benefits of sponsoring an in-house formal postdoctoral clinical psychology residency training program. More Details...

Telehealth Office Hours: Follow-up Strategies for Implementing Teledentistry (2022). Resource Type: Archived Webinar. Description: Following up on last summer's initial office hour on Patient-centered Strategies for Tele-dentistry, this office hour will address questions and scenarios raised by health centers as they continue on their paths to implement the many applications of tele-dentistry. This session will provide useful tips and examples for developing tele-dentistry workflows and highlight case use examples focusing on pediatric populations. More Details...

NNOHA Teledentistry Visit Example (2022). Resource Type: E-Learning. Description: This video, featuring Dr. Yogita Thakur of Ravenswood Family Health Center, depicts a condensed live, synchronous teledentistry visit utilizing the six steps of an infant oral care visit. This video was funded through NNOHA\'s Training and Technical Assistance Partnership with HRSA. More Details...

Telehealth Office Hours: How to Perform a Telehealth Risk Assessment (2022). Resource Type: Archived Webinar. Description: This session of our monthly Telehealth Office Hours addresses the impact of the expansion of telehealth, provides approaches to implement and sustain robust clinical, operational, and technical telehealth risk assessment strategies, and explores current trends in hybrid telehealth care models. More Details...

Telehealth Office Hours: Telehealth Policy Update (2022). Resource Type: Archived Webinar. Description: In this webinar, NACHC\'s Policy Division discusses what to expect from Telehealth policy updates and developments in 2022. Presenters: • Pauline Jamry, Director, Federal Affairs, NACHC • Jeremy Crandall, Director, Federal & State Policy, NACHC More Details...

Remote Patient Monitoring (RPM) Toolkit (2022). Resource Type: Toolkit. Description: This toolkit provides six steps to help your organization implement remote patient monitoring (RPM). More Details...

HRSA Telehealth Hub (2022). Resource Type: n.a.. Description: HRSA offers links to a number of organizations that provide telehealth resources. More Details...

Telehealth Office Hours: Cybersecurity Best Practices (2021). Resource Type: Archived Webinar. Description: This webinar tackles the issue of cybercrime and provides our top 15 Cybersecurity Best Practices that every organization should be doing to protect themselves and the communities they serve. More Details...

“Are We Prepared for the Next Emergency?” Webinar Series (2021). Resource Type: Archived Webinar. Description: Health Centers are likely to be the first point of contact for those seeking care for injuries, infectious diseases, and other emergency-related illnesses. As first-line responders, health centers are responsible for dealing with health emergency case management. The purpose of this webinar series was to increase awareness and understanding of the need for preparing for new emergencies beyond the COVID-19 pandemic. The webinar series provided an overview of best practices and challenges health centers face during emergencies and the role of primary care associations to lead the health centers’ emergency response. More Details...

Strategic Investments in Telehealth and Digital Tools for Health Centers: Maintaining Your Competitive Advantage Beyond the Pandemic (2021). Resource Type: Publication. Description: This short guide describes FQHC telehealth utilization and barriers to adoption pre and during COVID19 pandemic. The document outlines reasons for maintaining or increasing adoption relative to improving health equity through technology access and move to value based care. A checklist is provided to guide technology investment and decision making. More Details...

Fundamentals of Comprehensive Care (2021). Resource Type: Archived Webinar. Description: Join us as we discuss the core concepts of team-based care and introduce elements of team-based care that builds upon these basics to support your teams in advancing their capability to provide satisfying and effective care to complex patient populations. We are joined by Margaret Flinter, Senior Vice President/Clinical Director for Community Health Center, Inc., and both Thomas Bodenheimer, MD, Physician and Founding Director, and Rachel Willard Grace, Director, from the Center for Excellence in Primary Care. More Details...

Telehealth Office Hours: Optimizing Telehealth Workflows (2021). Resource Type: Archived Webinar. Description: Join us as we hear from the Telehealth Resource Centers as we discuss new trends in telehealth optimization, funding & reimbursement. We will review the current federal landscape as it relates to Telehealth in addition to highlighting recent trends in telehealth to include hybrid care models. More Details...

Interim Lessons Learn from the Pandemic: COVID-19 & the HCH Community (2021). Resource Type: Publication. Description: COVID-19 continues to be an international pandemic and the experiences over the past 18 months have shown there are more effective ways to provide care to vulnerable people. The challenge now is to extend these improvements to all communities and make them permanent. While the pandemic is not yet over, this issue brief outlines five “lessons learned” (and related strategies) that have improved systems of care and heightened public health interventions for people experiencing homelessness. More Details...

Teledentistry User's Guide (2021). Resource Type: Publication. Description: Teledentistry is an emerging trend to help improve access to oral health care, improve the dental care delivery system, and lower costs. NNOHA has worked with health centers since Spring 2020 to develop and test a variety of strategies to deliver dental services via synchronous teledentistry. This User’s Guide gives an overview of teledentistry, describes its use in health center dental programs, and includes practical tools for implementing teledentistry. More Details...

Community Health Centers Telehealth Promising Practices: Case Studies from the COVID-19 Pandemic (2021). Resource Type: Publication. Description: This collection of case studies highlights ten community health centers' promising practices and lessons learned in adoption or expansion of telehealth delivery in response to the covid-19 pandemic. More Details...

June 2021 Telehealth Office Hour (2021). Resource Type: Archived Webinar. Description: NACHC offers monthly Telehealth Office Hours for health center, PCA, and HCCN staff who have questions or want to share information about telehealth related policy and operational activities. In addition to updates and Q&A, each session will focus on a specific topic of concern. More Details...

Social Determinants of Health (SDOH) & Diabetes Prevention Programs Among Public Housing Residents: Infographic (2021). Resource Type: Publication. Description: This infographic provides examples of the Social Determinants of Health (SDOH) contributing to the prevalence of diabetes among public housing residents with corresponding examples of diabetes prevention promising practices provided by Public Housing Primary Care (PHPC) grantees. More Details...

Telehealth and PrEP/HIV Care Outcomes (2021). Resource Type: Archived Webinar. Description: Participants of this training will learn about the current research in telehealth and PrEP/HIV care outcomes, including PrEP @ Home and considerations for the administration and management of PrEP during COVID-19. Additionally, training participants will explore the topic of PrEP program implementation in a health center setting, including best practices for systems of care and improving adherence. More Details...

NACHC Telehealth Office Hours: State Assistive Technology Act (2021). Resource Type: Archived Webinar. Description: This session from April 8, 2021 focuses on the State Assistive Technology (AT) Act program and the services they provide. State AT programs provide information and awareness about AT, train people how to use AT, demonstrate AT that is responsive to a person’s needs related to vaccine access, testing, physical distancing, using telemedicine, enrolling in programs, and participating in virtual health and wellness and social engagement programs. More Details...

Bridging Patient Access: Best Practices for Community Health Workers (2021). Resource Type: Publication. Description: As telehealth services continue to bridge patient access to health services, it is important for health centers to focus on best practices that ensure excellent delivery of care. Thisguideincludeshelpful information about telehealth service delivery, tips for providing good virtual care, and how Community Health Workers(CHWs)can engage in telehealth. More Details...

Homelessness & COVID-19 Webinar Archives (2021). Resource Type: Archived Webinar. Description: In the peak of the emergency response to COVID-19 cases among people experiencing homelessness, the National Health Care for the Homeless Council held semiweekly webinars/forums on the most pressing issues facing health centers in April and May. View all recordings of this series now. More Details...

The Stairway to Telehealth Sustainability: The Telehealth Maturity Model: HITEQ Highlights Webinar (2021). Resource Type: Archived Webinar. Description: In response to the COVID-19 pandemic, telehealth adoption increased significantly, supporting ongoing access to care and was critical to support healthcare operations continuity which resulted in the adoption of various modes of telehealth tools. The initial focus was applying telehealth capabilities to ordinary care to increase access to care and keep patients, providers and staff safe. What healthcare organizations are now looking for is a roadmap to make telehealth more sustainable, to integrate it into clinical operations and to leverage it more strategically. In this presentation, Christian Milaster of Ingenium Digital Health Advisors shares the 7-step Telehealth Maturity Model that guides organizations toward sustainable success with telehealth. This presentation is the first session of a two-part series. HITEQ will host a second webinar session in April -- Measuring Telehealth Success: The Why, The What, The How. More Details...

Health Center Governance & Telehealth: Current and Future Considerations for Strategy and Oversight: Gobernanza y telesalud del centro de salud: Consideraciones actuales y futuras para la estrategia y la supervisión (2021). Resource Type: Publication. Description: This article outlines various strategic and oversight considerations related to telehealth for health center boards. A list of discussion questions is included at the end of the article. More Details...

Promising Practices in Virtual Integrated Behavioral Health Care: Lessons from Community Health Centers during COVID-19; February 2021 (2021). Resource Type: Publication. Description: With the rapid shift to telehealth services propelled by the COVID-19 pandemic, many community health centers had to rapidly transition to a mechanism of care delivery previously unknown and unfamiliar. Within a matter of days and weeks, health centers creatively found ways to transform workflows and approaches to care delivery to continue to provide care even if the patient was physically distant. This resource highlights promising practices in virtual integrated behavioral health care identified from community health centers. More Details...

Clinical Quality Measures for Eligible Professionals: 2021 Update: A Crosswalk Comparison of Clinical Quality Measures from The HITEQ Center (2021). Resource Type: Publication. Description: This spreadsheet developed by the HITEQ Center provides a crosswalk of Clinical Quality Measures and their electronic specifications as defined in the 2021 update for Eligible Professionals (Clinicians). Fields include the crosswalk of measures, with related information about MIPS ID, Telehealth Eligiblity, as well as inclusion in CY2021 UDS, Million Hearts, NCQA eCQM, CMS Adult / Child Medicaid Core Measures Set, HEDIS 2021, and CPC+ eCQMs. Both a PDF and spreadsheet are available for download below. More Details...

Teledentistry During COVID-19: A promising practice (2021). Resource Type: Publication. Description: This promising practice features Petaluma Health Center in CA. The health center implemented a teledentistry program during the COVID-19 pandemic. This promising practice shares their experience in ensuring continuity of oral health care through teledentistry. More Details...

NCTRC Telehealth Hack - FQHC Program Models Post-COVID (2021). Resource Type: Archived Webinar. Description: Expanded telehealth flexibilities during the COVID public health emergency allowed for FQHCs and RHCs to serve as distant site providers to virtually manage largely underserved populations. Three FQHCs from different areas of the country will share their experiences implementing telehealth, including best practices and lessons learned. More Details...

National Financial Impact of COVID-19 on FQHCs Report: National Estimate from April 2020 - June 2021 (2021). Resource Type: Other. Description: Capital Link\'s new report provides a national picture of health center revenue loss, COVID-19-related expenses, the influx of relief funds through December 31, 2020, and the estimated gap in needed funds, based on the 15-month period from April 2020 through June 2021. More Details...

The Path Forward on Social Determinants of Health: Housing (2021). Resource Type: Archived Webinar. Description: The first of five webinars in the Weitzman Institute\'s Path Forward \"Moving from Screening to Solving for Social Needs\" series focusing on the intersection of stable housing and health outcomes with presenters Tim Shaw; Associate Director of Policy, Financial Security Program, Aspen Institute, David Rich; Executive Director of Supportive Housing Works, and Jason Shaplen; Chief Strategy and New Ventures Officer, Community Health Center, Inc. More Details...

Strategies for Increasing HIV Screening Rates at Your Health Center (2020). Resource Type: Publication. Description: Health centers are always searching for innovative strategies to increase their HIV screening rates. This year, health centers have gotten creative by combining HIV testing with COVID-19 screening, while others are mailing at-home HIV testing kits to patients. Finding strategies to help increase HIV screening at your health center is a lesson in trial and error. We hope our latest blog will give you some ideas on improving your HIV screening rates! More Details...

Telehealth Resource Library: Curated telehealth resources for health centers (2020). Resource Type: Other. Description: HITEQ is actively compiling a telehealth resource library for health centers, which houses actionable telehealth resources in the areas of telehealth technology, patient use of telehealth, provider use of telehealth, tele-behavioral health, and operationalizing telehealth more generally. This curated set of resources aims to assist health centers in accessing those resources that directly address current telehealth needs and challenges. More Details...

Diabetes and Seasonal Influenza (Flu) During COVID-19: Protect Yourself! (2020). Resource Type: Publication. Description: This infographic addresses the importance of influenza (flu) prevention among public housing residents with diabetes during the COVID-19 pandemic. More Details...

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This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.