Resource Details

Assessing Provider Capabilities, Attitudes, and Preferences about Telehealth

HITEQ Center Question Bank, April 2023

Year Developed: 2023

Resource Type: Toolkit.

Primary Audience: Administrative Staff Clinicians PCAs
Secondary Audience: Board of Directors C-Suite (CEOs, CFOs, CIO, COOs, CMOs, etc.) Enabling Staff Outreach Staff

Language(s): English

Developed by: HITEQ (See other resources developed by this organization).

Resource Summary: As health centers are charting their path forward with telehealth after the public health emergency ends, it will be critical to have methods in place to comprehensively assess the current experiences, capabilities, attitudes, and preferences of providers. Telehealth program improvements should be grounded in a real understanding of these factors to ensure readiness of all providers.

Resource Details: As health centers are charting their path forward with telehealth after the public health emergency ends, it will be critical to have methods in place to comprehensively assess the current experiences, capabilities, attitudes, and preferences of providers. Telehealth program improvements should be grounded in a real understanding of these factors to ensure readiness of all providers. This question bank serves as a collection of questions that can be used to assess health care providers’ perspectives on telehealth. Users of the question bank can select questions that most closely match their needs and use those to create a survey, or to supplement existing surveys. Surveying primary care providers can provide valuable insights that can help organizations improve their telehealth programs, support their providers, and ultimately provide better care to their patients.

Resource Topic: Promising Practice, Telehealth

Resource Subtopic: Access and Equity, Clinical Delivery, Data and Reporting, Implementation and Operations, Telehealth Patient Engagement, Data Collection Mechanism.

Keywords: Access to Care, Adolescents and Youth, Care Coordination, Chronic Diseases and Care, Communication, Transparency, and Outreach, Community Engagement, Data Collection, Management, and Analytics, Documentation, Education of - Staff (e.g., Competency-Based), Evaluation, Health Care Facilities, Health Information Exchange (HIE), Health Systems, Implementation Tools, Integrated Care, Meaningful Use, Mental Health, Non-Clinical Services, Outreach, Patient Demographics, Patient Portals, Patient Satisfaction, Performance Improvement, Planning, Policies and Procedures, Quality Measures, Retention in Care, Strategic Planning, Surveys, Uniform Data System (UDS).