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Resource Details


Assessing Patient Satisfaction with Telehealth at Community Health Centers

A Policy Brief

Year Developed: 2023

Resource Type: Publication.

Primary Audience: n.a.

Language(s): English

Developed by: National Association of Community Health Centers (See other resources developed by this organization).

Resource Summary: This brief describes findings from a national assessment of health center patients’ experiences with telehealth and the policy implications of these findings. The assessment focused on three key aspects of telehealth utilization, including 1) ease of use, 2) interaction with the clinician, and 3) overall comfort/satisfaction.

Resource Details: Assessment results include responses from 1,764 community health center patients who received telehealth services within the last 6 months prior to the assessment period. Finally, policy and practice implications following the assessment findings are discussed.

Resource Topic: Clinical Issues, Emerging Issues, Health Information Technology (HIT)/Data, Promising/Best Practices, Telehealth, Health Equity

Resource Subtopic: , —Social Determinants of Health (SDOH), Operational Feasibility, Implementation Feasibility.

Keywords: Access to Care, Culturally and Linguistically Appropriate Services (CLAS), Older Adults (Elders/Elderly), Patient Satisfaction, Research.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit