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Resource Details


Building the Plane While Flying It
Health Care for the Homeless, Telehealth, and COVID-19

Resource Topic: Health Information Technology (HIT)/Data, Special and Vulnerable Populations

Resource Subtopic: Behavioral Health, COVID-19, Telehealth.

Keywords: Persons Experiencing Homelessness.

Year Developed: 2020

Resource Type: Archived Webinar.

Primary Audience: Administrative Staff C-Suite (CEOs, CFOs, CIOs, COOs, CMOs, etc) Clinicians Enabling Staff

Language: English

Developed by: National Health Care for the Homeless Council (See other resources developed by this organization).

Resource Summary: This archived webinar highlighted Health Care for the Homeless leaders who described their distinct experiences in adopting telehealth in light of the COVID-19 pandemic. The lessons learned promise to be helpful to other health centers that serve people without homes.

Resource Details: Prior to the COVID-19 pandemic, many Health Care for the Homeless (HCH) health centers utilized telehealth platforms in various creative and interesting ways. However, as the pandemic swept across the nation making in-person visits less safe, HCH health centers transitioned rapidly—in some instances overnight—to relying on telehealth for client care. Recently, NHCHC staff conducted interviews with 17 HCH health centers to learn about their experiences initiating and implementing telehealth to engage people experiencing homelessness living in shelters, in hotels, and on the street. This webinar featured representatives from three HCH health centers who shared how they are using backpack telehealth to treat people living on the street; how one agency engaged their Consumer Advisory Board to help improve telehealth offerings; and how telehealth may affect clients. Learn more in this archived session.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit