Building the Plane While Flying It
Health Care for the Homeless, Telehealth, and COVID-19
Resource Topic: Health Information Technology (HIT)/Data, Special and Vulnerable Populations
Resource Subtopic: Behavioral Health, COVID-19, Telehealth.
Keywords: Persons Experiencing Homelessness.
Year Developed: 2020
Resource Type: Archived Webinar
Primary Audience: Administrative Staff
C-Suite (CEOs, CFOs, CIOs, COOs, CMOs, etc)
National Health Care for the Homeless Council
(See other resources developed by this organization).
Resource Summary: This archived webinar highlighted Health Care for the Homeless leaders who described their distinct experiences in adopting telehealth in light of the COVID-19 pandemic. The lessons learned promise to be helpful to other health centers that serve people without homes.
Resource Details: Prior to the COVID-19 pandemic, many Health Care for the Homeless (HCH) health centers utilized telehealth platforms in various creative and interesting ways. However, as the pandemic swept across the nation making in-person visits less safe, HCH health centers transitioned rapidly—in some instances overnight—to relying on telehealth for client care.
Recently, NHCHC staff conducted interviews with 17 HCH health centers to learn about their experiences initiating and implementing telehealth to engage people experiencing homelessness living in shelters, in hotels, and on the street. This webinar featured representatives from three HCH health centers who shared how they are using backpack telehealth to treat people living on the street; how one agency engaged their Consumer Advisory Board to help improve telehealth offerings; and how telehealth may affect clients. Learn more in this archived session.