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Telehealth Basics for Supportive Housing Providers and their Health Center Partners - CSH Three Part Telehealth Series
Guidance for Providers Looking to Support Residents Getting Connected to Telehealth

Resource Topic: Emerging Issues, Promising Practice, Social Determinants of Health (SDOH), Special and Vulnerable Populations

Resource Subtopic: Telehealth, Community, Health, and Housing Partnerships, COVID-19, Patient Engagement, Programs and Services.

Keywords: Access to Care, Care Coordination, Community Engagement, Communication, Transparency, and Outreach, Housing, Partnerships , Medical Home.

Year Developed: 2020

Resource Type: Publication.

Primary Audience: Outreach Staff
Secondary Audience: C-Suite (CEOs, CFOs, CIO, COOs, CMOs, etc.)

Language: English

Developed by: Corporation for Supportive Housing (See other resources developed by this organization).

Resource Summary: The public health emergency related to the COVID-19 pandemic has required the health care sector including Community Health Centers and supportive housing providers to work in new ways to support their service participants (i.e. health center patients who are also supportive housing tenants). This brief considers the basics regarding telehealth for collaborations between health centers and the supportive housing field to consider as they adapt to provide services in a manner that protects both the client and staff.

Resource Details: Providers of housing and health centers who serve vulnerable populations are working to adapt to using technology-based solutions to ensure service provision continues, both those normally required and those now necessitated by the COVID-19 pandemic. In addition to outlining the keys to telehealth collaborations, the brief provides definitions and resources to help supportive housing providers and health centers build their capacity and knowledge on how to speak the same language, collaborate effectively and leverage telehealth resources to support their service participants.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit