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Resource Details


Triage & Tele-Health Support Plan for Isolation Units
Strategies for engaging clients for telehealth in COVID19 environment

Resource Topic: Emerging Issues, Clinical Issues, Health Information Technology (HIT)/Data

Resource Subtopic: COVID-19, Telehealth.

Keywords: Access to Care, Outreach, Policies and Procedures, Appointments.

Year Developed: 2020

Resource Type: Publication.

Primary Audience: Clinicians
Secondary Audience: Outreach Staff

Language: English

Developed by: Corporation for Supportive Housing (See other resources developed by this organization).

Resource Summary: This step-by-step support plan is applicable to Supportive Housing Providers, Managed Care Organizations (MCOs), Health Centers, and Case Management services across the country in the early stages for addressing infectious disease. The support plan includes Triage Interview Questions and Immediate Intervention Steps for front line staff.

Resource Details: While this support plan focuses on initial stages of for isolation and quarantine for vulnerable populations without supports, the key elements and language developed to connect with patients and clients is important for broader emergency management.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit