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Building the Plane While Flying It: Health Care for the Homeless, Telehealth and COVID-19, Part II

Resource Topic: Emerging Issues, Health Information Technology (HIT)/Data, Special and Vulnerable Populations, Telehealth

Resource Subtopic: COVID-19, Telehealth Patient Engagement.

Keywords: Access to Care, Persons Experiencing Homelessness.

Year Developed: 2020

Resource Type: Archived Webinar.

Primary Audience: Administrative Staff C-Suite (CEOs, CFOs, CIOs, COOs, CMOs, etc) Clinicians Enabling Staff Outreach Staff PCAs

Language(s): English

Developed by: National Health Care for the Homeless Council (See other resources developed by this organization).

Resource Summary: This Coffee Chat is the second of our series highlighting representatives from three HCH health centers featured in the Council’s recent publication on telehealth. The conversation shared information on how to engage clients through telehealth to enhance the experience and how to develop low-literacy messaging. Presenters discussed how to engage clients with limited or no access to internet or broadband services and establishing “technology hubs” can address these challenges.

Resource Details: Prior to the COVID-19 pandemic, many Health Care for the Homeless (HCH) health centers utilized telehealth platforms in various creative and interesting ways. However, as the pandemic swept across the nation making in-person visits less safe, HCH health centers transitioned rapidly, in some instances overnight to implementing telehealth. Recently, Council staff conducted interviews with 17 HCH health centers to learn about their experiences initiating and implementing telehealth to engage people experiencing homelessness living in shelters, on the street, and in hotels. This Coffee Chat is the second of our series highlighting representatives from three HCH health centers featured in the Council’s recent publication on telehealth. The conversation shared information on how to engage clients through telehealth to enhance the experience and how to develop low-literacy messaging. Presenters discussed how to engage clients with limited or no access to internet or broadband services and establishing “technology hubs” can address these challenges.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.