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Telephone and Virtual Visits: Operational Considerations

Resource Topic: Emerging Issues, Health Information Technology (HIT)/Data, Operations, Telehealth

Resource Subtopic: COVID-19, Clinical Delivery , Patient Engagement, Patient Engagement, Telehealth Patient Engagement.

Keywords: Access to Care, Appointments, Communication, Transparency, and Outreach.

Year Developed: 2020

Resource Type: Publication.

Primary Audience: Clinicians Outreach Staff
Secondary Audience: Administrative Staff C-Suite (CEOs, CFOs, CIOs, COOs, CMOs, etc)

Language(s): n.a.

Developed by: OCHIN, Inc. (See other resources developed by this organization).

Resource Summary: Tips and scripts for health center organizations to use in conducting telehealth visits with patients.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.