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Telehealth Strategies and Resources for Serving Patients with Limited English Proficiency

Resource Topic: Emerging Issues, Telehealth

Resource Subtopic: Access and Equity.

Keywords: Asian Americans, Native Hawaiians and Pacific Islanders (AA&NHPIs), Culturally and Linguistically Appropriate Services (CLAS), Education of Staff (e.g., Competency-Based), Health Systems, Hispanic Americans/Latinos, Latinas, Limited English Proficiency (LEP).

Year Developed: 2020

Resource Type: Publication.

Primary Audience: Administrative Staff Clinicians PCAs

Language(s): English

Developed by: HITEQ (See other resources developed by this organization).

Resource Summary: Telehealth has the power to provide care to people in ways that were not possible before. Telehealth has removed barriers and ensured that people receive care when and where it is most convenient. Telehealth has been especially powerful during the COVID-19 pandemic, when non-emergency services such as primary care, behavioral health, and other in-person visits have been postponed to reduce the spread of the virus. However, while telehealth can remove obstacles, if not used deliberately and thoughtfully, it can exacerbate many inequalities that exist in the United States health system. One factor that is essential is language accessibility.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit