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Brief Telehealth Needs Assessment

Resource Topic: Health Information Technology (HIT)/Data, Telehealth

Resource Subtopic: Research and Data, COVID-19, Implementation and Operations.

Keywords: Data Collection, Management, and Analytics, Access to Care.

Year Developed: 2020

Resource Type: Publication.

Primary Audience: Administrative Staff Clinicians PCAs C-Suite (CEOs, CFOs, CIOs, COOs, CMOs, etc)

Language(s): English

Developed by: HITEQ (See other resources developed by this organization).

Resource Summary: As it becomes ever more clear that the public health emergency will last longer than initially anticipated, health centers are likely adapting telehealth services to that reality. This includes moving to a more hybrid clinic model where some visits are in the clinic, but many are still best done via telehealth. This also means refining telehealth services that may have been very rapidly adopted in early 2020 to be more sustainable and integrated going forward.

Resource Details: As it becomes ever more clear that the public health emergency will last longer than initially anticipated, health centers are likely adapting telehealth services to that reality. This includes moving to a more hybrid clinic model where some visits are in the clinic, but many are still best done via telehealth. This also means refining telehealth services that may have been very rapidly adopted in early 2020 to be more sustainable and integrated going forward. This assessment was created for a state primary care association (PCA) to use with health centers, but could also be used by health center controlled networks (HCCNs), or a health center could use it for a self-assessment across care teams or departments. The results of this assessment can be used to determine where training or additional support are needed. Download the assessment below, and feel free to adopt or adapt as you see fit!

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.