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How to Measure Patient Experience and Satisfaction with Telehealth

Resource Topic: Telehealth

Resource Subtopic: COVID-19, Telehealth Patient Engagement, Resources included in Environmental Scan.

Year Developed: 2020

Resource Type: Publication.

Primary Audience: Health Center Staff Clinicians
Secondary Audience: Board of Directors

Language(s): English

Developed by: Center for Care Innovations (See other resources developed by this organization).

Resource Summary: Why should you use patient experience and satisfaction surveys for telehealth visits? It’ll inform quality improvement efforts at your health center, benefitting both patients and providers in several ways.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit