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Telehealth for Supportive Housing Providers - CSH Three Part Telehealth Series
Guidance for Providers looking to adapt and are considering Billing for themselves

Resource Topic: Clinical Issues, Emerging Issues, Social Determinants of Health (SDOH), Finance, Special and Vulnerable Populations

Resource Subtopic: Telehealth, Community, Health, and Housing Partnerships, COVID-19, Patient Engagement, Programs and Services.

Keywords: Access to Care, Billing, Clinical Coding, Community Engagement, Fees and Charges, Medicaid, Partnerships.

Year Developed: 2020

Resource Type: Publication.

Primary Audience: Clinicians
Secondary Audience: C-Suite (CEOs, CFOs, CIO, COOs, CMOs, etc.)

Language: English

Developed by: Corporation for Supportive Housing (See other resources developed by this organization).

Resource Summary: In the COVID19 environment technology can be used as a complement to face-to-face services, and also as a service on its own. Technology options can be especially useful for people with depression or suffering from distress, and when there are difficulties in physically meeting with tenants.

Resource Details: The challenges and rewards of billing Medicaid for services is no different if utilizing a telehealth option. Providers will still need an electronic health record, adhere to state administrative regulations around staffing, develop contracts with managed care organizations or the state, and develop budgets based upon projected billable revenue. This brief provides definitions and resources to help supportive housing providers and Health Centers build their capacity and knowledge on how to speak the same language, collaborate effectively and leverage telehealth resources to support their service participants.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit