Quick Finds: Workforce

NTTAP Webinar Series - December 12, 2022: HIV Prevention: Combating PrEP Implementation Challenges (2022). Resource Type: Archived Webinar. Description: Expert faculty present case-based scenarios illustrating common challenges to integrating HIV PrEP in primary care. As part of improving clinical workforce development, this session will delve into a variety of specific PrEP implementation challenges. Participants will leave with strategies to overcome these obstacles to establish or strengthen their PrEP program. More Details...

Diabetes Continuum of Care: Intersectional Identities of Health Center Workforce and Patients: Diabetes Special and Vulnerable Population Task Force National Learning Series (2022) - Part 2 of 4 (2022). Resource Type: Archived Webinar. Description: This was part 2 of 4 in the 2022 Diabetes Special and Vulnerable Population Task Force National Learning Series. This session was entitled \"Intersectional Identities of Health Center Workforce and Patients\" and featured a guest speaker from Quatt Analysis. More Details...

Advancing Team-Based Care: Enhancing the Role of the Medical Assistant and Nurse through Implementation of Care Management to Improve Chronic Conditions (2022). Resource Type: Archived Webinar. Description: Expert faculty outline the differences between case management, care coordination and complex care management to frame up a discussion on strategies to leverage effective models for both in-person and remote services. Expert faculty discuss the role of the medical assistant and the nurse in care management, as well as how standing orders and delegated orders support this work. This session will discuss how telehealth and remote patient monitoring enhancements can support complex care management for patients with chronic conditions. Participants leave this session with the knowledge and tools to begin or enhance implementation of chronic care management by enhancing the role of the medical assistant, nurse and the technology that supports the clinical care. More Details...

Organizational Leadership and Resiliency Toolkit (2022). Resource Type: Publication. Description: The Organizational Leadership and Resiliency Toolkit was ACU STAR² Center produced collaboratively with the National Health Care for the Homeless Council and subject matter experts April Lewis and Matt Bennett. More Details...

Resiliency Toolkit: A Comprehensive Guide for Health Centers & Their Staff (2022). Resource Type: Publication. Description: In the face of unprecedented turnover, burnout, compassion fatigue, and moral distress and injury, it is important to remember that there are paths forward for organizations and their leaders. While self-care remains important, it is imperative that organizations create supportive environments with trauma-informed management to help their staff be able to care for themselves in the best way possible. By focusing on resiliency and wellbeing, organizations can set goals to guide their strategic initiatives to increase these in their workforces. More Details...

Trauma-Informed Leadership (2022). Resource Type: Archived Webinar. Description: Join the ACU STAR² Center as expert presenter, Cindy Manginelli of the National Health Care for the Homeless Council, guides the audience through an introduction to trauma-informed leadership. More Details...

Introducing the Organizational Leadership and Resiliency Toolkit (2022). Resource Type: Archived Webinar. Description: Join the ACU STAR² Center and the National Health Care for the Homeless Council for a webinar introducing our upcoming Organizational Leadership and Resiliency Toolkit. More Details...

All Hazards Emergency Preparedness and Response Competencies for Health Center Staff (2022). Resource Type: Publication. Description: The National Nurse-Led Care Consortium (NNCC) and the Community Health Care Association of New York State (CHCANYS) have developed a set of competencies to improve the emergency and disaster preparedness of all health center staff. This publication provides a comprehensive overview of these competencies and sub-competencies, as well as a description of how they were developed. More Details...

Nurse-Led Health Care and Health Centers (2022). Resource Type: Publication. Description: The National Nurse-Led Care Consortium (NNCC) has developed a brief discussing opportunities for health centers to optimize recent increases in the nurse practitioner (NP) workforce across health centers. The brief provides a comprehensive overview of nurse-managed health centers and highlights the role of nurse-led care on improved provision of primary care. More Details...

Creativity & Healing: Daydream with a Purpose (2022). Resource Type: Archived Webinar. Description: This is first session of a 4-part webinar series highlighting the benefits of integrating arts into health center programs for staff and/or patients. This unique learning opportunity provides participants with experiential, creative/arts-based activities. Featured health center and behavioral experts will provide an overview of the evidence for practical programming. More Details...

Promising Training Practices to Meet the Needs of Providers & Patients (2022). Resource Type: Archived Webinar. Description: This webinar aimed to help health centers who are developing or have an established MLP increase their capacity to build a stable, committed, and skilled workforce that can meet the health-harming legal needs of their patients and communities. More Details...

Retention & Recruitment of Specific Populations Webinar Series – Session 2 (2022). Resource Type: Archived Webinar. Description: Join the ACU STAR² Center for the second session in this two-part series focused on the retention and recruitment of specific workforce populations that highlight experts from the field to help give viewers the tools to start the work or continue in the process of building a more inclusionary and welcoming organization. More Details...

Improving Cultural Competency for Behavioral Health Professionals (2022). Resource Type: Learning Collaborative. Description: How can you make your health center more effective, engaged, and compassionate at the same time? In this learning collaborative we presented cultural competency as a data-driven method to improve patient care and health center performance in multiple domains through responsible application of scientifically validated tools and processes. More Details...

Developing Screening, Referral, & Service Delivery Workflows for MLPs (2022). Resource Type: Archived Webinar. Description: In this first webinar of the MLP in health centers toolkit series, we revisited our foundation and learned about the evolving health and social needs of health center patients. This time, we took a deeper dive into how PRAPARE is being used to screen for social needs and risk stratification as well as how to build a screenings/referrals/service delivery workflow specific to MLPs. More Details...

Retention & Recruitment of Specific Populations Webinar Series – Session 1 (2022). Resource Type: Archived Webinar. Description: Join the ACU STAR² Center for the first session in the two-part series focused on the retention and recruitment of specific workforce populations that highlight experts from the field to help give viewers the tools to start the work or continue in the process of building a more inclusionary and welcoming organization. More Details...

NTTAP Webinar: Postgraduate NP/PA Residency: Discussing your Key Program Staff and Responsibilities (2022). Resource Type: Archived Webinar. Description: Expert faculty will discuss the drivers, benefits, and processes of implementing a postgraduate residency training program at your health center. This session will dive deeper into a discussion on the responsibilities of key program staff, preceptors, mentors, and faculty for successful implementation. This webinar will equip participants with a road map to go from planning to implementation and offer an opportunity for coaching support. More Details...

ACU STAR² Center – Health Center Comprehensive Workforce Plan (2022). Resource Type: Template. Description: The HC Comprehensive Workforce Plan (CWP) (previously released in 2016 as the Retention & Recruitment Plan Template) includes an instructions guide, a template, and an action plan. More Details...

Excelling in Your Role as a Health Center Leader (2022). Resource Type: E-Learning. Description: This 4-part series provides the essential skills and tools needed to be an effective leader and not just “the boss.” Learn how to motivate employees and how to manage relationships. Learn the keys to effective communication, become a listening leader, and how to develop a culture ripe for curiosity and innovation. More Details...

Pesticide Reporting and Workers' Compensation in Agricultural - Interactive Map (2022). Resource Type: Toolkit. Description: Includes 1) pesticide reporting regulations for each state and where and how to report; and 2) state workers’ compensation requirements and restrictions in agriculture and for undocumented workers. More Details...

Developing Talent? You’re Probably Missing Vertical Development (2022). Resource Type: Publication. Description: Learn about both Horizontal and Vertical Leadership development and the difference between them in this CCL article and related white paper More Details...

Understanding the Current Social Needs of Health Center Patients (2022). Resource Type: Archived Webinar. Description: NCMLP kicked off its annual Health Center Medical-Legal Partnership (MLP) Webinar Series on September 20, 2022. This webinar series, based on the Health Center Toolkit, is designed to provide T/TA for the health center field on the core components of MLP and the advanced application of medical-legal partnership planning, implementation and growth. After almost two and a half years of adjusting services and operations to meet the evolving needs of low-income populations during the ongoing public health emergency, panelists and attendees strengthened their foundational knowledge and understanding of the data on current and emerging social needs for health center patient populations. Attendees heard from the following subject matter experts: • Brad Corallo, KFF • Rosy Weir, AAPCHO • Albert Ayson, Jr., AAPCHO More Details...

Perspectives from the Field: Retaining Medical Assistants and Dental Assistants (2022). Resource Type: Publication. Description: This publication was prepared by Ann Loeffler, MSPH, PMP, for the ACU STAR² Center following a series of focus groups exploring Medical Assistant and Dental Assistant attrition in health centers. More Details...

Communicating Across Generations: Managing generational conflict in the workplace (2022). Resource Type: Archived Webinar. Description: Many workplaces have staff representing three, four, or even five different generations working together. But do generational differences lead to conflicts amongst staff? How should we communicate across generations? More Details...

Workforce Self-Care: Self-paced module (2022). Resource Type: E-Learning. Description: This self-paced learning module is designed for supervisors and provides strategies for promoting self-care among teams and direct reports. Learn techniques to integrate trauma-informed supervision, model self-care behaviors, and promote resilience among your team. More Details...

Voices from the Field: Recruiting and Hiring for Social Determinants of Health Screening (2022). Resource Type: E-Learning. Description: This self-paced resource includes modules exploring the success and challenges of recruiting, hiring and retaining staff to provide screenings for Social Determinants of Health within community health centers. Learn from the voices of professionals in the field on how to address barriers and amplify the role of peer specialists. More Details...

Community Health Worker and Care Coordination (2022). Resource Type: Publication. Description: The Midwest Network for Oral Health Integration (MNOHI) partnered with NNOHA to develop this publication which outlines best practices from community health centers that have implemented innovative care coordination strategies for medical and dental integration. More Details...

5 Powerful Ways to Take REAL Action on DEI (Diversity, Equity & Inclusion) (2022). Resource Type: Publication. Description: Learn how to increase diversity, equity, and inclusion in the workplace — and why CCL recommends EDI over DEI, with a focus on equity first, before diversity & inclusion. More Details...

ACU Workforce Self-Assessment Tool (2022). Resource Type: Toolkit. Description: This self-assessment tool (updated in 2022) has been designed to assist your health center in exploring your organization’s strengths and challenges in your workforce program. More Details...

Serving Veterans in Health Centers: A Compendium of Success Stories (2022). Resource Type: Publication. Description: These ten success stories from around country share how health centers are successfully supporting the unique needs of local military veterans. From oral health care and care coordination to housing and outreach to the VA, these stories capture the ingenuity, advocacy and passion of local health centers giving back to Veterans. More Details...

Human Resources (HR) Issue Brief: Employee Freedoms in the Health Center Workplace (2022). Resource Type: Publication. Description: This Issue Brief examines employee freedoms in the health center workplace. It summarizes the relevant legal issues that must be considered when establishing policies relating to employee freedoms in the workplace. More Details...

Servant Leadership 101 (2022). Resource Type: eLearning. Description: This module is meant to provide a basic understanding of the background and advantages of servant leadership, and to illustrate to health center leaders, at all levels of the organization, the benefits of a serving mindset for ensuring the success of their teams. Learners will discover the role servant leadership has in encouraging innovation and tending to the well-being of employees, the workforce in general, and in turn, their patients. More Details...

NACHC’s “Workplace Well-Being” Self-Paced Modules (2022). Resource Type: eLearning . Description: This 4-part series explores how to foster mind, body, and sense of purpose in individuals, teams, and organizations for a more resilient workforce and improved well-being in the workplace. More Details...

Finding Your Passion at Work (2022). Resource Type: eLearning. Description: This module will explain how to rekindle or find new passion in your work. It emphasizes the importance of being mission driven and passionate about what you do, knowing your ambitions, and adopting a positive attitude, leading to improved satisfaction and engagement in your work. More Details...

The Emotional Toll of Caring for Others: A Factsheet on Supporting Staff Mental Health Through Compensation Equity and Inclusive Benefits (2022). Resource Type: Publication. Description: One of the most crucial roles health center leadership plays is taking care of the wellbeing and mental health of all staff, including their own. While mental health challenges among the healthcare workforce is not a new phenomenon, the COVID-19 pandemic and other societal and traumatic events only served to further exacerbate the problem. More Details...

Using Health IT and EHRs to Address the Burden Providers Experience: Takeaways for primary care safety net settings including federally qualified health centers and look-alikes. June 2022. (2022). Resource Type: Publication. Description: Providers are burnt out and most expect it to get worse. Burnout is typically defined as a psychological response to job stressors characterized by emotional exhaustion, detachment, and a sense of ineffectiveness. Investigations of burnout in primary care have usually focused on factors associated with burnout among individual clinicians. But, it may be more useful to think about organizational-level burnout, which can shift the focus from individual responsibility to organizational solutions. More Details...

Abt Conversations: What Does the Future of Community Health Centers Hold? (2022). Resource Type: Podcast. Description: Community health centers provide essential healthcare to people who are uninsured or underinsured. Increasingly, these health centers are offering additional critical services like dental and mental health care, and the question of how we support and enhance these resources is becoming more pressing. More Details...

NACHC's Health Center Program 101 eLearning Module (2022). Resource Type: eLearning. Description: This eLearning program offers learners a self-paced, asynchronous course divided into five modules that provides a comprehensive overview of HRSA’s Health Center Program. More Details...

“Acting on Social Determinants of Health Screening Data to Address Barriers to Health” Webinar (2022). Resource Type: Archived Webinar. Description: AAPCHO, Health Outreach Partners (HOP), MHP Salud, and National Health Care for the Homeless Council (NHCHC) hosted a HRSA-sponsored webinar to explore strategies to screen special and vulnerable populations for social determinants of health (SDOH) and build effective practices to begin addressing SDOH through outreach and enabling services (ES). More Details...

Achieving Mindfulness at Work (2022). Resource Type: Micro-Learning. Description: This module is intended to provide basic information on being mindful and how it can impact satisfaction and productivity at work. In this lesson, learners will understand the reality and problem of partial attention, learn what mindfulness is, and how to apply it at work. Estimated Length: 10-12 minutes More Details...

Best Practices for Adapting to the Remote and Hybrid Workforce in Team-Based Care (2022). Resource Type: Publication. Description: Telehealth and remote work are going to continue to be a “way of life” even after the continuing COVID-19 pandemic is over. This less traditional setting allows health center leadership to be creative in recruiting and retaining staff to meet their organization’s needs. These new settings also require new approaches to supporting staff engagement. More Details...

Impact of COVID-19 On Public Housing Primary Care (PHPC) Health Center Patients and Operations (2022). Resource Type: Publication. Description: This publication by NCHPH highlights findings from a survey distributed to public housing residents assessing the effects that COVID-19 has had on Public Housing Primary Care (PHPC) patients and health center operations. More Details...

Healthy Together: A Toolkit for Health Center Collaborations with HUD Assisted Housing and Community-Based Organizations (2022). Resource Type: Toolkit. Description: This toolkit by NCHPH and NNCC provides information and resources for health center staff to partner and collaborate more effectively with their local housing authorities and with other providers serving residents of public housing and other low-income housing. More Details...

The COVID-19 Pandemic and the Health Center Workforce: Challenges and Solutions (2022). Resource Type: Archived Webinar. Description: Despite increasing demand for health care services, health centers indicate a critical shortage of staff necessary to meet that demand. Burnout, stress, depression, etc. have eroded our healthy workforce. This Facebook Live session discussed workforce challenges and how to navigate these challenges to advance well-being. More Details...

Establishing an Administrative Fellowship Program: A Practical Toolkit to Support and Develop Future Community Health Center Leaders (2022). Resource Type: Toolkit. Description: This toolkit provides an overview of administrative fellowships, items to consider prior to implementation and practical tools to recruit, train and place Fellows into permanent roles in a health center. Administrative Fellowship programs offer a pipeline for administrative and operations leaders who come from a health systems, health management and advanced administration background. More Details...

Transforming Your Organization - Starting with Culture (2022). Resource Type: Publication. Description: Learn the Center for Creative Leadership's 5 guidelines for navigating the complexities of culture change and building a leadership capable of thriving in today's fast-paced world. More Details...

Workforce Planning Resource Repository (2022). Resource Type: Toolkit. Description: This resource repository is meant to serve as a starting point for health centers when developing a workforce plan to support their future development and growth. More Details...

Rebuilding Systems: Adapting Housing Assessments to Prioritize Health, Equity, and Belonging (2022). Resource Type: Publication. Description: This document is designed to provide a framework communities can use to create equity within their CE process. There is no one tool that can accommodate the unique resources of all communities but applying this guidance will help achieve equity in the process. More Details...

Healing Hands: Celebrating Health Center Nurses (2022). Resource Type: Archived Webinar. Description: This webinar focuses on strategies to support professional growth and care team well-being with special focus on the role of nurse leaders in the workforce. More Details...

Social Determinants of Health Lessons Learned, Challenges, and Barriers: A Resource for Health Centers, Vol. 2 (2022). Resource Type: Publication. Description: The Association of Asian Pacific Community Health Organizations (AAPCHO), Health Outreach Partners (HOP), MHP Salud, and National Health Care for the Homeless Council (NHCHC), four HRSA-funded National Training and Technical Assistance Partner organizations, released a report on lessons learned, challenges, barriers, and impact stories shared from the (4) sessions of the “Screening Methods and Strategies for Using Data on Outreach and Enabling Services to Address Social Determinants of Health” Learning Collaborative. This Learning Collaborative explored strategies to screen special and vulnerable populations for social determinants of health (SDOH) and successfully utilize data to build effective practices to begin addressing SDOH through outreach and enabling services. With these lessons learned, AAPCHO, HOP, MHP Salud, and NHCHC will continue this work with a webinar and successive learning collaborative in 2022-2023. More Details...

Quality Improvement Strategies for LTBI Screening, Testing, and Treatment in AA and NH/PI-serving Health Centers: EHR Template Development Learning Collaborative – June 2022 (2022). Resource Type: Publication. Description: The Tuberculosis Elimination Alliance held a learning collaborative, funded by the Centers for Disease Control & Prevention and the Health Resources & Services Administration, in February 2022. In the learning collaborative, health center clinicians and/or enabling services providers explore quality improvement strategies for latent tuberculosis infection (LTBI) screening, testing, and treatment on electronic health record (EHR) template development. The learning collaborative goals included the development EHR templates, education on the 12-dose regimen, guidance on TB as a national clinical quality measure, and training for clinical and enabling services providers who focus on LTBI screening, testing, and treatment. More Details...