Resource Details

Using Health IT and EHRs to Address the Burden Providers Experience
Takeaways for primary care safety net settings including federally qualified health centers and look-alikes. June 2022.

Resource Topic: Emerging Issues, Health Information Technology (HIT)/Data, Promising Practice, Quality Improvement, Workforce

Resource Subtopic: Electronic Health Records (EHRs), Development/Training, Leadership, Recruitment and Retention.

Keywords: Community Engagement, Hiring, Mental Health, Non-Clinical Services, Partnerships, Performance Improvement, Policies and Procedures, Quality Measures, Strategic Planning.

Year Developed: 2022

Resource Type: Publication.

Primary Audience: Administrative Staff Clinicians PCAs
Secondary Audience: Board of Directors C-Suite (CEOs, CFOs, CIO, COOs, CMOs, etc.) Enabling Staff Outreach Staff

Language(s): English

Developed by: HITEQ (See other resources developed by this organization).

Resource Summary: Providers are burnt out and most expect it to get worse. Burnout is typically defined as a psychological response to job stressors characterized by emotional exhaustion, detachment, and a sense of ineffectiveness. Investigations of burnout in primary care have usually focused on factors associated with burnout among individual clinicians. But, it may be more useful to think about organizational-level burnout, which can shift the focus from individual responsibility to organizational solutions.

Resource Details: Providers are burnt out and most expect it to get worse. Burnout is typically defined as a psychological response to job stressors characterized by emotional exhaustion, detachment, and a sense of ineffectiveness. Investigations of burnout in primary care have usually focused on factors associated with burnout among individual clinicians. But, it may be more useful to think about organizational-level burnout, which can shift the focus from individual responsibility to organizational solutions. This piece outlines organizational-level approaches to use address provider burden with health IT, gleaned from several years of literatire review and work with health centers.