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Using Health IT and EHRs to Address the Burden Providers Experience


Takeaways for primary care safety net settings including federally qualified health centers and look-alikes. June 2022.

Year Developed: 2022

Resource Type: Publication.

Primary Audience: Administrative Staff Clinicians PCAs
Secondary Audience: Board of Directors C-Suite (CEOs, CFOs, CIO, COOs, CMOs, etc.) Enabling Staff Outreach Staff

Language(s): English

Developed by: HITEQ (See other resources developed by this organization).

Resource Summary: Providers are burnt out and most expect it to get worse. Burnout is typically defined as a psychological response to job stressors characterized by emotional exhaustion, detachment, and a sense of ineffectiveness. Investigations of burnout in primary care have usually focused on factors associated with burnout among individual clinicians. But, it may be more useful to think about organizational-level burnout, which can shift the focus from individual responsibility to organizational solutions.

Resource Details: Providers are burnt out and most expect it to get worse. Burnout is typically defined as a psychological response to job stressors characterized by emotional exhaustion, detachment, and a sense of ineffectiveness. Investigations of burnout in primary care have usually focused on factors associated with burnout among individual clinicians. But, it may be more useful to think about organizational-level burnout, which can shift the focus from individual responsibility to organizational solutions. This piece outlines organizational-level approaches to use address provider burden with health IT, gleaned from several years of literatire review and work with health centers.

Resource Topic: Emerging Issues, Health Information Technology (HIT)/Data, Promising Practice, Quality, Workforce

Resource Subtopic: Electronic Health Records (EHRs), Development/Training, Leadership, Operational Feasibility, Development/Training, Leadership Skills, Retention, , Data, Tools, and Dashboards, , , , , , Quality Improvement.

Keywords: Community Engagement, Hiring, Mental Health, Non-Clinical Services, Partnerships, Performance Improvement, Policies and Procedures, Quality Measures, Strategic Planning.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.