Quick Finds: Operations

Aprendizaje Colaborativo de Teleodontología: Guía para el usuario de Teleodontología (2021). Resource Type: Publication. Description: La National Network for Oral Health Access (NNOHA) ha trabajado con centros de salud desde la primavera del 2020 para desarrollar y probar diversas estrategias que presten servicios de salud oral y dental a través de la teleodontología síncrona como una consecuencia de la pandemia de COVID-19. Los centros de salud participantes utilizaron la teleodontología para la priorización de emergencias, pero también descubrieron varias aplicaciones innovadoras en la práctica de teleodontología incluida la prestación de servicios dentales preventivos para niños, la provisión de apoyo en el autocuidado y el establecimiento de metas para la salud oral de los pacientes, así como consultas previas a la cirugía y seguimientos postoperatorios, aumentando así el acceso para poblaciones desatendidas o de acceso difícil. More Details...

The Role of Dental Providers in Vaccine Delivery and Policy Recommendations (2021). Resource Type: Publication. Description: This NNOHA publication describes COVID-19 vaccine delivery strategies developed by health centers in states across the country who are utilizing dental providers for vaccine administration. It also highlights policy opportunities to consider for the future that support medical/dental integration and whole-person care in health centers. More Details...

OSHA’s COVID-19 Emergency Temporary Standard:: Clinical, Operational, and Compliance Impact for Health Centers (2021). Resource Type: Archived Webinar. Description: Please join NACHC and Feldesman Tucker Leifer Fidell, LLP (FTLF) for an overview of the ETS and a discussion on COVID-19 safety precautions that recognize workforce fatigue. NACHC will provide insight on finding the appropriate balance between regulatory requirements and workforce capacity. More Details...

Community-Based Provided Models for PACE (2021). Resource Type: Archived Webinar. Description: This webinar is the third in a series that discusses the PACE program. This session goes into greater detail about the program and partnership opportunities. More Details...

Hot Shots: What’s the Deal with Delta? (2021). Resource Type: Archived Webinar. Description: In conjunction with the U.S. Department of Housing and Urban Development (HUD), NCHPH co-hosted a webinar on how to collaborate with public housing agencies and other community organizations to support safe COVID-19 vaccination, masking, and social distancing practices in your community to help stop the spread of the COVID-19 Delta variant. More Details...

Pharmacy Operations Troubleshooting Guide Topic: Mitigating Manufacturer Actions Impacting 340B Financial Savings to Health Centers (2021). Resource Type: Toolkit. Description: This publication identifies a number of promising practices or actions that health centers can take to mitigate the negative financial impact due to manufacturer actions on health center patients and health center 340B savings. More Details...

The Role of Dental Providers in Vaccine Delivery (2021). Resource Type: Publication. Description: This NEW NNOHA publication describes COVID-19 vaccine delivery strategies developed by health centers in states across the country that are utilizing dental providers for vaccine administration. It also highlights policy opportunities to consider for the future that support medical/dental integration and whole-person care in health centers. More Details...

Foundations of LGBTQIA+ Health, Part 2: For Non-Clinical Staff (2021). Resource Type: E-Learning. Description: This module builds upon Foundations of LGBTQIA+ Health, Part 1 by offering specific information for non-clinical staff, including: effective communication with LGBTQIA+ patients and collecting sexual orientation and gender identity data. More Details...

Foundations of LGBTQIA+ Health, Part 2: For Administrators (2021). Resource Type: E-Learning. Description: This module builds upon Foundations of LGBTQIA+ Health, Part 1 by offering specific information for health care administrators, including: strategies for making health care settings more welcoming for LGBTQIA+ people, and collecting sexual orientation and gender identity data. More Details...

Understanding and Applying SDOH Screening Data to Address Barriers to Health: Webinar (2021). Resource Type: Archived Webinar. Description: Health centers provide high-quality primary and preventive care to diverse populations in special and vulnerable populations in underserved communities. Health centers also provide a host of enabling services – non-clinical services that aim to increase access to health care and improve population health outcomes. The ability to track and evaluate these services is an important tool for health centers to demonstrate their value in addressing patients’ social determinants of health; of equal importance is the ability to make this data actionable in order to address patients’ barriers to access. More Details...

Pharmacy Access Office Hours: Part III - Clinical Pharmacy or Advanced Practice Services in a CHC (2021). Resource Type: Archived Webinar. Description: In this three-part series, experts from El Rio and Holyoke CHCs present on a variety of topics encompassing Clinical Pharmacy or Advanced Practice Services. In the third and final session, on Thursday July 15, experts from El Rio and Holyoke CHCs wrapped up topics encompassing Clinical Pharmacy or Advanced Practice Services. The July session is titled “How do we maintain this momentum" and included highlights on payment and funding, growth and sustainability and layered learning. More Details...

Becoming a Health Center Program Look-Alike (2021). Resource Type: Self-paced learning . Description: This online course is designed to help your health center determine if becoming a Health Center Program Look-Alike is the right path, define the eligibility, application requirements, and timeline for Look-Alike initial designation; and demonstrate organizational and operational readiness in your application. More Details...

Establishing PACE Sites through Health Centers: Financial Considerations (2021). Resource Type: Archived webinar. Description: This webinar will discuss recent capital funding opportunities and financial planning for PACE, address key questions around PACE programs operated by health centers (FTCA, Scope, Organizational Formats, 340B) and introduce-Assessment resources More Details...

Pathways for Incorporating Occupational Therapy Services into Medical Respite/ Recuperative Care Programs (2021). Resource Type: Publication. Description: The recourse identifies several pathways that medical respite programs can follow to integrate and engage occupational therapy services. Programs will need to consider which model aligns with their delivery of services and funding capabilities. The goal is to ensure each consumer of the medical respite program has access to high quality health services, supporting their overall recovery and health goals. More Details...

HRSA C8E Capital Funding Opportunity Webinar Series (2021). Resource Type: Archived Webinar. Description: Capital Link recently hosted a series of capital funding webinars to assist FQHCs interested in applying for HRSA\'s American Rescue Plan C8E Funding. Although the deadline for this one-time funding opportunity has passed, our webinars provide many useful insights into the planning processes. More Details...

Clinical Guidelines for Medical Respite/ Recuperative Care: Activities of Daily Living (2021). Resource Type: Publication. Description: Programs should utilize this guideline to consider modifications to their programs and admission criteria while maintaining safety, an appropriate scope of practice, and conscientious utilization of available respite beds and services. This document provides guidance to understanding ADL, levels of assistance, and potential interventions that may be implemented within the medical respite setting. More Details...

Clinical Guidelines for Medical Respite Care: Chronic Conditions (2021). Resource Type: Publication. Description: Medical respite/recuperative programs should utilize this guideline to consider opportunities for modifications to their programs and services to more intentionally address chronic condition management within their scope of services. This document provides guidance to increase understanding of chronic conditions, condition management, and potential interventions that may be implemented within the medical respite/ recuperative care setting. More Details...

Pharmacy Access Office Hours: Part II: Clinical Pharmacy or Advanced Practice Services in a CHC (2021). Resource Type: Archived Webinar. Description: In this three-part series, experts from El Rio and Holyoke CHCs present on a variety of topics encompassing Clinical Pharmacy or Advanced Practice Services. The second session, on Thursday June 17 covered “What do I have and what is possible” (Who are your current staff and what practice models are available to you). More Details...

June 2021 Telehealth Office Hour (2021). Resource Type: Archived Webinar. Description: NACHC offers monthly Telehealth Office Hours for health center, PCA, and HCCN staff who have questions or want to share information about telehealth related policy and operational activities. In addition to updates and Q&A, each session will focus on a specific topic of concern. More Details...

Serving Military Veterans in Health Centers: Exploring Unexpected Partners and Resources (2021). Resource Type: Archived Webinar. Description: This webinar provides a current snapshot of Veteran patients in Health Centers and opportunities to advance projects in service to Veteran patients, with partners like the Veterans Administration or local philanthropies. Consider how ARP funding might support a vulnerable Veteran population and their needs. More Details...

Organizational Self-Care: Addressing the Collective Responsibility for Your Employees’ Wellbeing (2021). Resource Type: Publication. Description: The purpose of this resource is to support health center organizations in their journey toward equitable organizational self-care practices in order to foster a work environment that supports staff satisfaction and retention. It is our hope that this resource would be a guide for both leadership and staff to develop self-care practices at your health center. More Details...

Capital Project Financing Sources for Rural Health Centers - June 24, 2021 (2021). Resource Type: Archived Webinar. Description: This session, specifically designed for rural health centers looking to learn more about the various avenues of financing available for capital projects, including USDA, New Markets Tax Credits, and the HRSA Loan Guarantee Program, will highlight a recent case study of a rural health center that has successfully completed a capital development project to provide insight into the facility expansion process. More Details...

HR Bulletins (2021). Resource Type: Publication. Description: This collection of issue briefs is an update to NACHC’s long-standing “Human Resource Bulletins” series accomplished under prior cooperative agreement project periods. This detailed refresh will reflect the most current issues, trends and national considerations in the health center Human Resource operating environments. More Details...

Clinical Research in the Health Center Setting: Managing Legal and Compliance Risks (2021). Resource Type: Publication. Description: This Issue Bulletin describes legal and compliance risks that health centers should consider before engaging in research opportunities, including an overview of the federal regulations that protect research participants; the application of federal fraud, waste and abuse laws in research; and the malpractice, insurance and Federal Tort Claims Act (FTCA) considerations. More Details...

Telehealth and PrEP/HIV Care Outcomes (2021). Resource Type: Archived Webinar. Description: Participants of this training will learn about the current research in telehealth and PrEP/HIV care outcomes, including PrEP @ Home and considerations for the administration and management of PrEP during COVID-19. Additionally, training participants will explore the topic of PrEP program implementation in a health center setting, including best practices for systems of care and improving adherence. More Details...

Ryan White Funding Opportunities for Community Health Centers (2021). Resource Type: Podcast. Description: This special episode is co-sponsored by Health Partners on IPV + Exploitation and is a part of the Expanding the Continuum podcast series that explores the intersections of HIV and intimate partner violence (by Futures Without Violence and the National Network to End Domestic Violence). In this episode that targets a health center and Ryan White program audience, hear luminaries in the field discuss the implications of a health sector response to HIV and forms of intimate and patriarchal violence. Tune in to hear Health Partners on IPV + Exploitation’s, Surabhi Kukke talk with Dr. Dana Hines, a national expert on the intersections of HIV and IPV, about the ways that the HRSA HIV/AIDS Bureau creates opportunities through the Ryan White Program for health centers and other grantees to address and prevent domestic and sexual violence. (25 minutes in English) More Details...

Strategies for Youth: COVID-19 Vaccination (2021). Resource Type: Archived Webinar. Description: Weitzman Echo special one-time session to discuss Community Health Center Inc.\'s approach on the most reassuring and expedient ways to reach youth and their parents during the COVID-19 vaccination rollout. More Details...

Vaccine in Dental Clinics Job Instruction Sheet (2021). Resource Type: Publication. Description: NNOHA has worked with health center dental leaders who are engaged in delivering COVID-19 vaccines to develop this Job Instruction resource for dental providers. More Details...

Our Aging Community: Creating a Welcoming and Safe Environment for Their Primary Care: Recommendations for Facility Renovations (2021). Resource Type: Publication. Description: This three-page technical assistance guide provides recommendations for facility enhancements to better serve an aging patient population. Also included is a short description of the Programs of All-Inclusive Care for the Elderly (PACE). More Details...

Ten Strategies for Creating Inclusive Health Care Environments for LGBTQIA+ People (2021) (2021). Resource Type: Publication. Description: Creating welcoming, inclusive, and affirming health care environments is critical for increasing access to care for LGBTQIA+ people. This guide presents ten strategies every health care organization can do to become more affirming and welcoming for LGBTQIA+ patients and staff and sets a foundation for comprehensive organizational change. More Details...

Tools for Creating an Environment that Supports Integrated Care (2021). Resource Type: Publication. Description: This toolkit equips health centers with the guiding principles and tools needed to create an environment that facilitates integrated care. This resource, developed with support from HRSA, is meant to stimulate project team’s thinking and problem-solving skills related to place planning and build cohesion as they embark on improvement projects. (Released in 2021) More Details...

Advancing MLP in Health Centers Learning Collaborative Part 4 (2021). Resource Type: Archived Webinar. Description: In part four of this session health centers and civil legal services staff connected with peers at different levels of medical-legal partnership (MLP) implementation for support with addressing the health-harming legal needs of special populations More Details...

Dental Providers Administering the COVID-19 Vaccine (2021). Resource Type: Archived Webinar. Description: In response to the COVID-19 pandemic, many states have created emergency orders to allow dentists and dental hygienists to administer vaccinations. This webinar will feature three health centers that are utilizing dental providers to administer vaccines. The health centers will describe their vaccination program models including training, staffing, operations and compliance. More Details...

So You Want to Start a Health Care for the Homeless Program (2021). Resource Type: Other. Description: This two-page quick guide answers the common question: How do I become an HCH grantee? It addresses both existing health center grantees and non-health-center prospective applicants. More Details...

Evolving Care Team Models, Strategies to Assess Provider Satisfaction, and Addressing Burnout (2021). Resource Type: Archived Webinar. Description: This Project ECHO Webinar was part of a three-part webinars series on provider burnout and satisfaction during the COVID-19 vaccination rollout. This session addresses the topic of emerging models of team-based care in the COVID and post COVID environment. This COVID-19 ECHO session is a collaboration with HRSA\'s National Health Center Training and Technical Assistance Partners on Team-Based Care. More Details...

Bridging Patient Access: Best Practices for Community Health Workers (2021). Resource Type: Publication. Description: As telehealth services continue to bridge patient access to health services, it is important for health centers to focus on best practices that ensure excellent delivery of care. Thisguideincludeshelpful information about telehealth service delivery, tips for providing good virtual care, and how Community Health Workers(CHWs)can engage in telehealth. More Details...

Capital Investment Trends and Needs of Federally Qualified Health Centers, 2021 (2021). Resource Type: Publication. Description: Supported by a Cooperative Agreement with the Health Resources and Services Administration, this report is based on the findings of our recent assessment of health centers across the US to determine the current and emerging capital plans and needs during this unprecedented time. (Released 2021) More Details...

Health Center Toolkit Series Part 5: Moving Upstream to Address SDOH and Health Equity at a Policy Level (2021). Resource Type: Archived Webinar. Description: The National Center for Medical-Legal Partnership is launching a 5-part Webinar Series to disseminate the Health Center Guide toolkit that provides the health center community with information and resources to start, strengthen, and sustain a medical-legal partnership. The toolkit will help health centers to 1) have the important conversations to plan for a MLP’s long term success; 2) understand the specifics on developing screening, referral, and service delivery workflows for a MLP; 3) to look at how integrating legal services can support health center workforce development; and 4) move upstream to address social determinants of health and health equity at a policy level. More Details...

Tools for Creating an Environment that Supports Integrated Care (2021). Resource Type: Toolkit. Description: This toolkit equips health centers with the guiding principles and tools needed to create an environment that facilitates integrated care. This resource, developed with support from HRSA, is meant to stimulate project team’s thinking and problem-solving skills related to place planning and build cohesion as they embark on improvement projects. (Released in 2021) More Details...

The COVID-19 Pandemic: Supporting LGBTQIA+ Patients (2021). Resource Type: Field-Generated Publication. * Description: This 2021 publication from the National LGBTQIA+ Health Education Center details how the COVID-19 pandemic affects LGBTQIA+ subpopulations. This brief provides strategies and resources to improve the capacity of health centers to meet the needs of LGBTQIA+ patients during the pandemic. More Details...

COVID-19 Vaccination Clinic Implementation Toolkit (2021). Resource Type: Toolkit. Description: This is a toolkit for decision-makers and implementers of vaccine clinics. Our goal was to create a “vaccination clinic in a box” that could be replicated in, and tailored to, many types of settings. The guide includes prompts for questions you may need to ask, examples of many types of documents that you may need (and information about where to find more documentation), and lessons-learned from our experience. More Details...

Financial Impact of COVID-19 on California Federally Qualified Health Centers - Infographic (2021). Resource Type: Other. Description: Created with support from the California Health Care Foundation, this infographic highlights California FQHCs’ net projected losses from April through December 2020, after taking into account critical federal support made available through December 2020. More Details...

Financial Impact of COVID-19 on Rural Federally Qualified Health Centers (2021). Resource Type: Other. Description: The Financial Impact of COVID-19 on Rural Federally Qualified Health Centers report highlights the net projected losses of Rural FQHCs from April 2020 through June 2021, after taking into account critical federal support made available through December 2020. (Released in 2021) More Details...

Health Center Toolkit Webinar Series Part 4: Creating screening, referral and service delivery workflow for an MLP (2021). Resource Type: Archived Webinar. Description: In this session, we heard from three panelists: Lara Cartwright Smith from the George Washington University, Jess Holmes from St.Louis Integrated Health Network, and Paul Sorenson from St.Louis Regional Data Alliance. Panelists discussed ways of overcoming barriers to MLP integration by sharing successful models of information sharing from the field between health care and social services. The session was followed by a brief Q&A with the speakers. More Details...

Addressing Vaccine Hesitancy: Media, Web Page, Person to Person, and Target Populations (2021). Resource Type: Archived Webinar. Description: Weitzman ECHO COVID-19 combines specific didactic, case-based learning and COVID-19 experiences and expertise in primary care to front line Safety Net healthcare providers across the country during this pandemic. More Details...

FQHC Roles and Opportunities Related to Rural Hospital Financial Distress and Closure (2021). Resource Type: Publication. Description: This publication, prepared with support from the Health Resources and Services Administration, provides a high-level examination of the lived experiences of Federally Qualified Health Centers (FQHCs) that serve rural communities, particularly in the context of rural hospital financial distress and closure. (Released in 2021) More Details...

Pharmacy Office Hours: Patient Assistance Programs (2021). Resource Type: Archived Webinar. Description: In addition to providing updates on pharmacy rules and procedures, this office hour focuses on creating a Patient Assistant Program (PAP) at you health center. This outlines the processes that need to be established to identify patients, gather information, and track services from submission to reordering. More Details...

Memorandum of Understanding Template / Memorándum de Entendimiento o Acuerdo Colaborativo: A Partnership-Building Resource for Community Health Centers and Domestic Violence Programs (2021). Resource Type: Template. Description: The purpose of this model Memorandum of Understanding is to provide a model that contains best practices for building and sustaining health center and domestic violence program partnerships. More Details...

Key Considerations in Planning Your Facility for Integrated, Comprehensive Care (2021). Resource Type: Archived Webinar. Description: This webinar provides an overview of the most important factors to consider when planning a facility that will accommodate various types of integrated care. Participants will learn the guiding principles for place planning and tools for responding to common facility challenges as they create an environment that supports their integrated model of care delivery. More Details...

Health Center Operations Resource Packet: Sample Internal Guidance for Handling Unauthorized Individuals at Health Center Locations (2021). Resource Type: Publication. Description: This packet contains operational guidance developed and contributed by health centers that have recently experienced interactions with self-identified “First Amendment Auditors” and/or “Citizen Journalists”, attempting to record confrontations with center staff regarding federal funding and “public” access to a health center location. More Details...