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Bridging Patient Access
Best Practices for Community Health Workers

Resource Topic: Clinical Issues, Emerging Issues, Operations, Promising/Best Practices, Quality Improvement, Social Determinants of Health (SDOH), Special and Vulnerable Populations, Telehealth

Resource Subtopic: Electronic Health Records (EHRs), Health Equity, Enabling Services (ES), Patient Engagement, Quality Assurance.

Keywords: Access to Care, Community Engagement, Community Health Workers, Hispanic Americans/Latinos, Latinas, Outreach, Uniform Data System (UDS).

Year Developed: 2021

Resource Type: Publication.

Primary Audience: Administrative Staff Board of Directors C-Suite (CEOs, CFOs, CIO, COOs, CMOs, etc.) Clinicians Enabling Staff Outreach Staff PCAs

Language(s): English

Developed by: MHP Salud (See other resources developed by this organization).

Resource Summary: As telehealth services continue to bridge patient access to health services, it is important for health centers to focus on best practices that ensure excellent delivery of care. Thisguideincludeshelpful information about telehealth service delivery, tips for providing good virtual care, and how Community Health Workers(CHWs)can engage in telehealth.

Resource Details: This resource focuses on the CHW role in telehealth and the process of transitioning in-person CHW services to a virtual platform. MHP Salud analyzes annual UDS health center data, and HRSA COVID-19 data to address and gather important themes.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit