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Evolving Care Team Models, Strategies to Assess Provider Satisfaction, and Addressing Burnout

Resource Topic: Clinical Issues, Emerging Issues, Operations, Promising/Best Practices, Quality Improvement, Social Determinants of Health (SDOH), Special and Vulnerable Populations, Value-Based Health Care Transformation, Workforce

Resource Subtopic: COVID-19, Emergency Management, Health Equity, Population Health, Patient-Centered Health Outcomes, Development/Training, Leadership, Recruitment and Retention.

Keywords: Access to Care, Community Engagement, Community Health Workers, Immunization, Infectious Diseases, Patient Satisfaction, Staffing and Onboarding, Strategic Planning, Team-Based Care.

Year Developed: 2021

Resource Type: Archived Webinar.

Primary Audience: Administrative Staff Board of Directors C-Suite (CEOs, CFOs, CIO, COOs, CMOs, etc.) Clinicians PCAs

Language(s): English

Developed by: Community Health Center, Inc. (See other resources developed by this organization).

Resource Summary: This Project ECHO Webinar was part of a three-part webinars series on provider burnout and satisfaction during the COVID-19 vaccination rollout. This session addresses the topic of emerging models of team-based care in the COVID and post COVID environment. This COVID-19 ECHO session is a collaboration with HRSA\'s National Health Center Training and Technical Assistance Partners on Team-Based Care.

Resource Details: The third of three webinars of the \"Mitigating Burnout and Maintaining Provider Satisfaction During Vaccination Rollouts\" series. This session discusses topics such as operating mass vaccination clinics, communicating with staff members (i.e. clinic, non-clinical, and support staff roles), understanding team members\' strengths and concerns, and accessibility to leadership. Panelists include: Mary Blankson, DNP, APRN, FNP-C, FAAN, Chief Nursing Officer, CHC, Inc.; Kasey Harding MPH, Director for Center for Key Populations, CHC, Inc.; Gary Wallace Director of Community Engagement and Relations, CHC, Inc.; Marie Yardis, Director of Access to Care, CHC, Inc.; Stephen Scholand, MD, Infectious Disease Physician, Midstate Medical Center.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit