Quick Finds: Workforce

C-Suite Toolkit: Health Professions Education and Training for Recruitment and Retention (2023). Resource Type: Toolkit. Description: This toolkit is designed as a resource to help C-Suite leaders acquire knowledge about workforce strategies they can use to develop, support, and strengthen HP-ET initiatives as part of their overall workforce retention and recruitment planning. More Details...

Partnering with Academic Institutions to Develop Service Learning Porgrams: Strategies for Community Health Centers (2023). Resource Type: Publication. Description: This publication updates NNOHA\'s previous white paper on academic partnerships. Partnerships between academic institutions and community health centers can be a useful strategy to enhance the recruitment and retention of oral health professionals. This publication includes strategies, recommendations, and promising practices from community health centers across the country. More Details...

Coaching and Mentoring (2023). Resource Type: Archived Webinar. Description: Some staff at health centers come into their roles possessing the skills for the job but not with an overall understanding of the position. In order to give staff the best chance at success in a new position, it is fundamentally important for staff to have a coach or mentor at the health center in which they are employed. These mentors can have a positive impact on the staff’s ability to carry out their role, increase satisfaction, and increase a sense of belonging for staff from a variety of backgrounds. More Details...

NTTAP Webinar Series (Activity Session) - June 6, 2023: Using the RTAT to Assess Organizational Capacity (2023). Resource Type: Archived Webinar. Description: Improve educational training experiences at your health center by assessing your capacity and infrastructure to host health professions students. Join the upcoming hands-on interactive activity session to learn how to utilize the Readiness to Train Assessment Tool (RTAT). This tool was developed by HRSA-funded National Training and Technical Assistance Partners (NTTAP) at Community Health Center, Inc. (CHC) to understand organizational readiness to host health professions student training programs. More Details...

NTTAP Webinar Series - June 8, 2023: Re-engaging Patients in Dental Care (2023). Resource Type: Archived Webinar. Description: The COVID-19 pandemic has created several challenges for our country’s health care infrastructure, and the community health center workforce is no exception. Join us as we describe strategies to get patients back into dental care. Along with these strategies, participants will learn how to recognize challenges in dental practices, as well as how to engage the interdisciplinary care team through role redesign and integration to increase access to comprehensive care. More Details...

NTTAP Webinar Series - June 7, 2023: Integrating HIV Care into Training and Education for Team Members (2023). Resource Type: Archived Webinar. Description: In order for health centers to provide compassionate and respectful HIV prevention, care, and treatment in comprehensive primary care settings, the clinical workforce must be knowledgeable, confident, and competent in their ability to do so. We’ll explore the need to integrate HIV care into training and education for the clinical care team, as well as educational models to train the next generation. Using Community Health Center Inc.’s Center for Key Populations Fellowship for Nurse Practitioners (NPs) as a framework for best practices, experts will discuss how to implement specialty care for key populations in your training programs. Additionally, participants will gain awareness of the importance of training the clinical workforce on key population competencies in HIV programs (e.g. HCV, MOUD, LGBTQI+ health, homelessness, and harm reduction). More Details...

User's Guide for Integration of Behavioral Health and Oral Health (2023). Resource Type: Publication. Description: This publication provides guidance on how to implement a behavioral health and oral health integration program. The User's Guide includes a description of NNOHA's systems-based framework for behavioral health integration, promising practices from community health centers, and workflow examples. There is also a readiness assessment to help community health centers determine their level of preparedness to implement a behavioral health integration program. More Details...

Growing the Next Generation of Health Center Executives: Establishing an Administrative Fellows Program (2023). Resource Type: Archived webinar. Description: This two-part series is designed to assist health centers with specific consultation on top issues in developing and implementing an Administrative Fellows Program in a Health Center setting. The faculty includes health center representatives experienced and successful with a health center-based Administrative Fellows Program for post-graduate Masters’ prepared administrators. More Details...

Sensitive Information and the Electronic Patient Record: HITEQ Center, June 2023 (2023). Resource Type: Toolkit. Description: With nearly 100% of community health centers utilizing electronic health records (EHR) to care for patients, focus has pivoted from implementation and new workflow development to enhancement in order to drive value and reflect patient needs and population trends. EHR technology presents potential opportunities and significant constraints. Providers frequently document and share potentially sensitive information in the EHR, such as risk for intimate partner violence (IPV), consistent offers of pre-exposure prophylaxis (PrEP), or patient sexual orientation and gender identity (SOGI). More Details...

Equal Pay for Work of Equal Value: Establishing Pay Equity Principles to Advance Workforce Financial Wellness (2023). Resource Type: Publication. Description: Pay equity ensures that employees receive equal pay for work of equal value, and the modern workforce expects a timely and sincere commitment to these principles from their employers. This ACU STAR² Center white paper examines existing literature to detail organizational processes and practices that champion compensation equity and provides a step-by-step guide on how to conduct a pay equity audit. More Details...

Strategies to Improve Staff Retention in Health Center Settings: NCHPH Webinar (2023). Resource Type: Archived Webinar. Description: The rate of staff turnover at health center facilities is staggering and was exacerbated by the complexities and stressful circumstances created by the COVID-19 pandemic. Given the important implications of staff turnover, health centers have made significant attempts to understand its underlying reasons and devise solutions to decrease it. More Details...

STAR2 Center Health Professions Education and Training Financial Impact Assessment Tool (2023). Resource Type: Toolkit. Description: The STAR² Center Health Professions Education and Training Financial Impact Assessment Tool is designed to help you understand how a health professions training and education (HP-ET) program can financially affect your health center, including estimating impact to staff development and satisfaction, which can be harder to calculate using discreet figures. More Details...

NTTAP Webinar Series - May 18, 2023: The Changing Landscape of Behavioral Health Care: What is the “new normal” going to look like? (2023). Resource Type: Archived Webinar. Description: The COVID-19 pandemic has resulted in significant shifts in the mode of care from face-to-face to virtual interactions. Join us as we discuss the challenges currently facing behavioral health care and at least one strategy for each. Along with these strategies, panelists will go over what integrated behavioral health care was and is before and following COVID-19, as well as what actions should be taken going forward to increase access to comprehensive care. More Details...

User's Guide for the Implementation of In-House Dental Assistant Training Programs (2023). Resource Type: Publication. Description: This new publication describes strategies for community health centers to implement their dental assistant training programs. These programs can help enhance dental assistant recruitment and retention. They can also build community capacity by increasing the dental assistant workforce. More Details...

Social Determinants of Health Lessons Learned, Challenges, and Barriers: A Resource for Health Centers, Vol. 3 (2023). Resource Type: Publication. Description: The Association of Asian Pacific Community Health Organizations (AAPCHO), Health Outreach Partners (HOP), MHP Salud, and National Health Care for the Homeless Council (NHCHC), four HRSA-funded National Training and Technical Assistance Partner organizations, released a report on lessons learned, challenges, barriers, and impact stories shared from the (4) sessions of the “Acting on SDOH Screening Data to Address Barriers to Health” Learning Collaborative. This Learning Collaborative shared strategies to respond to SDOH data through enabling services staff, culturally and socially appropriate interventions, and internal and external organizational capacity. More Details...

Optimize Your Care Team to Improve Chronic Hypertensive Disease Management (2023). Resource Type: Online Self-Paced Learning Modules. Description: This webinar focuses on advancing the mgmt of hypertension & improving patient outcomes through optimization of care teams. We explore how care team optimization, grounded in evidence-based practices, enhances health outcomes & provides vital support for our workforce. During this session, you hear from Ingrid Andersson from Mary’s Center on using RNs to enhance chronic care management, with a special emphasis on patients dealing with hypertension. Through comprehensive discussions & case studies, you explore the latest promising practices that focus on the pivotal role of collaborative teams in achieving superior patient outcomes. More Details...

Academic Partnerships to Foster Multidirectional Learning and Reinforce our Health Center Workforce: NCHPH Webinar (2023). Resource Type: Archived Webinar. Description: Partnerships focusing on improving the health of individuals and communities through alliances among academic associations and health centers are essential to develop workforce innovation projects, serve as a conduit for public health workforce activities, and enhance population health education for medical, nursing, and public health students. More Details...

Navigating Leadership Roles: 8 Compass Points (2023). Resource Type: elearning. Description: NACHC has developed an 8-part series of modules that supports your understanding of what’s required of an effective leader. These fundamentals can be used to orient you as you prepare for your leadership journey. Topics include core characteristics, foundational management skills, influencing without authority, communication, SMART goals, employee motivation, ethics, and professional networking More Details...

NTTAP Webinar Series - May 2, 2023: Health Professions Student Training Webinar: Assessing Organizational Capacity (2023). Resource Type: Archived Webinar. Description: In order to provide a high-quality educational training experience at your health center, Community Health Center, Inc. (CHC) recommends assessing your capacity and infrastructure to effectively host health professions students. In the midst of competing priorities, best practices and tools will support this strategic workforce planning. Along with these best practices, panelists will discuss faculty’s roles and responsibilities, as well as hear directly from CHC staff. Additionally, this webinar will introduce the Readiness to Train Assessment Tool (RTAT™), a tool developed by HRSA-funded National Training and Technical Assistance Partners (NTTAP) at CHC to better understand organizational readiness to host health professions student training programs. More Details...

Creativity and Healing: The ArtStreet Experience (2023). Resource Type: Archived Webinar. Description: Gain insight into the ways art can become a valuable resource for trauma informed care inhealth centers. The ArtStreet program at Albuquerque Health Care for the Homeless regularly uses art therapy and inspirational art exercises to both address a patient’s trauma and provide whole-person healthcare. More Details...

Preparing Mental Health Leaders (2023). Resource Type: Archived Webinar. Description: Mental health practitioners are highly-trained individuals uniquely positioned to excel as leaders. During this webinar, presenters will provide knowledge, tips, and tools that highlight the importance of leadership training and career pathways focused on the advancement of the mental health workforce. More Details...

Clinical Quality Measures for Eligible Professionals: 2023 Update: A crosswalk of Clinical Quality Measures for UDS and other reporting from The HITEQ Center (2023). Resource Type: Toolkit. Description: This spreadsheet developed by the HITEQ Center provides a crosswalk of Clinical Quality Measures and their electronic specifications as defined in the 2023 update for Eligible Professionals (Clinicians). Fields include the crosswalk of measures with related information about CMS, NQF, and MIPS ID, and Telehealth Eligiblity, as well as inclusion in HRSA BPHC Uniform Data System (UDS) CY2023, Million Hearts, CMS Quality Payment Program (QPP) - APM Performance Pathway (APP) Measures, Medicare Shared Savings Program (MSSP)/ CMS ACO Shared Savings Program, CMS Core Set (Child Core Set Medicaid / CHIP): HEDIS Specified, CMS Core Set (Adult Core Set Medicaid): HEDIS Specified, Core Quality Measures Collaborative (ACO / Primary Care). Links are included throughout. More Details...

Clinical Data Elements for UDS eCQMs and their Lookback Timeframes: Useful for EHR transition planning; developed in 2023. (2023). Resource Type: Toolkit. Description: Each electronic clinical quality measure (eCQM) is composed of data elements in the EHR or health IT system that are evaluated according to the measure specifications. It is important to identify what data elements need to be transitioned to any new EHR for clinical quality measure continuity and accuracy. This resource identifies clinical data elements in eCQMs that should be considered when transitioning EHRs. These data elements are used in reporting or calculating eCQMs, so their availability or lack thereof in any new EHR system will impact reporting accuracy. More Details...

Preparing the Health Center Workforce for the Post COVID-19 Era: NCHPH Webinar (2023). Resource Type: Archived Webinar. Description: The first priority during the COVID-19 pandemic was crisis response and emphasizing health, safety, and essential services. Now is the time for health centers to turn their attention toward concerns over staffing shortages in primary care, which is a public health crisis. More Details...

Navigating Ethics & Equity in a COVID-Aware World (2023). Resource Type: Archived Webinar. Description: Over the last three years, there has been an increasing awareness of the inequities baked into our systems. Ethical dilemmas with a lack of resources have exacerbated the moral injury Health Care for the Homeless providers face daily. The intersectionality of the COVID pandemic increased the impact on marginalized communities and the provider(s) who care for them. In a “Post COVID-19” world, how do we navigate the path ahead? Join us for a discussion with others as we learn to navigate ethics, equity, and moral injury together. More Details...

Health IT and Cybersecurity Positions and Salaries: Descriptions and Ranges (2023). Resource Type: Field-Generated Publication. * Description: Below is a list of job descriptions that can be used to help describe various health information technology, as well as cybersecurity, employment options. A variety of health information and technology positions are represented. This information is intended to assist health centers in understanding the many different domains of the profession as well as possible job descriptions that could be useful when drafting duties or during recruitment. This information was compiled in early 2022. More Details...

Implementation of Timely and Effective Transitional Care Management Processes (2023). Resource Type: Archived Webinar. Description: Join us to discuss best practices for integrating daily follow-ups for patients recently hospitalized for health emergencies. Effectively following up with patients is a critical responsibility for integrated care teams. More Details...

Developing SMART Goals (2023). Resource Type: Archived Webinar. Description: In this overview from the March 2022 Advancing Excellence in Sexual and Gender Minority Health Education: A Train-the-Trainer Course, Alicia Anderson, MBA, FACHE, reviews the principles of developing a S.M.A.R.T. goal and provides best practices for developing your own goals. More Details...

CCL's Foundations of (Better) Leadership: Build Belonging at Work (2023). Resource Type: Online Self-Paced Learning Modules. Description: As we evolve our understanding of “good” leadership, we find that (better) leaders focus on compassion, wellbeing, and belonging — for themselves and others. Authentically embracing diverse perspectives creates cultures where people can bring their full selves to work. And this leads to organizations that are more innovative, successful, and (better) prepared for the future. In these CCL resources, learn the value of belonging at work (it supports greater performance and innovation), and how leaders can foster belonging in the workplace. This toolkit includes a CCL Article, Challenge, Conversation Guide, and Webinar (4 resources in 1)! More Details...

Creating a Happiness Advantage in Community Health Centers (2023). Resource Type: Publication. Description: This case study examines how how strategically prioritizing happiness can become the biggest advantage an organization has in a competitive, highly demanding health care delivery environment. The study focuses on three areas--idnividual habits, team-based work routines, and organizational priorities and reinforcement. More Details...

Implement Behavioral Health Training Programs to Address a Crucial National Shortage in Community Health Care Settings (2023). Resource Type: Archived Webinar. Description: Health centers are uniquely positioned to address the unprecedented need for behavioral health services but are challenged by the workforce shortage. Participants will gain the knowledge needed to begin conceptualization of a training pathway. Join us to discuss the considerations of sponsoring an in-house training program across all educational levels, including the benefits, program structure, design, curriculum, supervisors\' role, and required resources. Experts will provide participants with examples from practicum and postdoctoral level training programs to help them gain confidence in developing a behavioral health training pathway. More Details...

Health Center Onboarding Checklist (2023). Resource Type: Template. Description: The Health Center Onboarding Checklist (HCOC) has been designed by the STAR2 Center to provide a structure and a process for welcoming and integrating new hires at your organization. More Details...

Compensation Equity for the Mental Health Workforce (2023). Resource Type: Archived Webinar. Description: This webinar was hosted by the Association of Clinicians for the Underserved (ACU) STAR² Center team on February 28, 2023. More Details...

Creativity & Healing: Connecting Through Art: The Zufall Health Experience (2023). Resource Type: Archived Webinar. Description: Do the arts have a role in the healing journey? Join NACHC for the third session of a 4-part webinar series highlighting the benefits of integrating arts in health center programs for staff and patients. Learn how and why the arts are an integral part of Zufall Health Center programs and services and experience the benefits of creativity that are part of the everyday experience for Zufall patients and staff. More Details...

Create (Better) Culture: The Keys to Wellbeing and Leadership (2023). Resource Type: Publication. Description: When employees have a sense of wellbeing, they’re more engaged, creative, and productive. Explore how CCL focuses on 6 specific components of wellbeing can fuel practices that become sustainable across the enterprise and strengthen the fabric of your entire organizational culture. More Details...

CCL's Foundations of (Better) Leadership: Focus on The Keys to Wellbeing (2023). Resource Type: Online Self-Paced Learning Modules. Description: As we evolve our understanding of “good” leadership, we find that (better) leaders focus on compassion, wellbeing, and belonging — for themselves and others. Authentically embracing diverse perspectives creates cultures where people can bring their full selves to work. And this leads to organizations that are more innovative, successful, and (better) prepared for the future. Self-care and resilience are important, but they’re not enough. Support true employee wellbeing with these keys to wellbeing and leadership outlined in this CCL toolkit that includes an Article, Challenge, Conversation Guide, and Webinar (4 resources in 1)! More Details...

CCL's Foundations of (Better) Leadership: Start With Compassionate Leadership (2023). Resource Type: Online Self-Paced Learning Modules. Description: As we evolve our understanding of “good” leadership, we find that (better) leaders focus on compassion, wellbeing, and belonging — for themselves and others. Authentically embracing diverse perspectives creates cultures where people can bring their full selves to work. And this leads to organizations that are more innovative, successful, and (better) prepared for the future. Showing compassion to yourself and others is key for being a better leader. Learn how compassionate leadership improves teams and organizations through this CCL Article, Challenge, Conversation Guide, and Webinar (4 resources in 1)! More Details...

Coping with Stress and Compassion Fatigue in Health Center Settings Webinar Series (2023). Resource Type: Archived Webinar. Description: In this two-webinar series, the National Center for Health in Public Housing hosted a webinar on coping with stress and compassion fatigue in health center settings. More Details...

SDOH Screening & Referrals to Support Diabetes Control (2023). Resource Type: Archived Webinar. Description: In this three-part webinar series hosted by the National Nurse-led Care Consortium (NNCC), participants can expect to learn about the importance of SDOH screenings and whole-person wellness to improve diabetes management and outcomes. Presenters will share their knowledge of executing patient-centered SDOH screening tools and referrals to support services while managing diabetes. This series will discuss implementing best practices for patient-centered approaches to care by utilizing SDOH screening and care team optimization and coordination. Participants will learn best practices for replicating these patient-centered care plans and how to best use their staff for team-based management. More Details...

Becoming a Teaching Health Center: Tips for Health Center Boards (English and Spanish) (2023). Resource Type: Publication. Description: This resource offers tips for boards when a health center is considering starting the process to become a Teaching Health Center. It offers a case example of how one board used these strategies. More Details...

Safety and Security Series: The Basics (2023). Resource Type: E-Learning. Description: Safety and security are primary issues for both patients and staff of health care for the homeless health centers. It is important for health center staff to understand foundational factors to consider and discuss in order to increase their own personal safety and support the safety and security of their team members and patients. More Details...

Medical Respite Care: The Role of Case Managers, Community Health Workers, and Peers (2023). Resource Type: E-Learning. Description: Case managers, community health workers (CHWs), and peers are often the primary staff responsible for care coordination and implementation of care plans in medical respite. Beyond this, they build relationships and safety for medical respite care clients. This course provides an overview of each role within the medical respite program and recommended best and promising practices for staff within these roles. More Details...

Tips for Boards on Health Center Workforce Challenges and Opportunities (2023). Resource Type: Elearning. Description: NACHC has developed two resources – an article and companion video – related to workforce for health center boards. The article provides tips that a board can consider in partnership with the CEO to help address workforce challenges and opportunities through board-level functions, including strategic planning, budget approval, policy approval, and other forms of oversight and board development. Available in English and Spanish. A companion video provides a summary of the article. Boards may find it helpful to watch the companion video to generate discussion about the board’s role related to workforce challenges and opportunities. More Details...

C3 Project Findings: Roles & Competencies (2023). Resource Type: Publication. Description: The C3 Project recommendations include a total of ten roles and eleven skills, as listed below. More Details...

The Power of Positive Self-Talk, Especially When Leading in Uncertainty (2023). Resource Type: Publication. Description: Learn how the power of positive self-talk can enhance your leadership skills–especially during challenging times–CCL shares how to improve your decision-making and reduced stress. More Details...

STAR² Center Financial Assessment for Provider Turnover Tool (2023). Resource Type: Toolkit. Description: The purpose of this Financial Assessment for Provider Turnover Tool (previously released as the Financial Impact Tool) is to assist you in realizing the actual costs of provider turnover. These costs can include direct costs, such as advertising and recruiting services, but also indirect costs, such as staff time dedicated to finding locum tenens (temporary) and permanent providers. Wherever separate data are available for nurse practitioners, physician assistants, and physicians, they are parsed into separate tabs for “Non-Physician Providers” or “Physicians”. More Details...

How to Make Servant Leadership More Sustainable? Balance Self & Others (2023). Resource Type: Publication. Description: Explore the delicate balance between prioritizing team needs and ensuring your own growth and well-being as a leader in this CCL article that explains servant leadership. More Details...

On-The-Job Training and Apprenticeship Toolkit for Health Centers: Medical and Dental Assistants (2023). Resource Type: Toolkit. Description: This toolkit is designed to help guide PCAs and Health Centers with the creation of On-The-Job training programs. More Details...

Culturally Appropriate Healthy Eating Educational Tool for Asian Americans: Filipino and Hmong Editions Webinar (2022). Resource Type: Archived Webinar. Description: AAPCHO and MHP Salud presented four culturally relevant My Healthy Plate brochures that include the cultural traditions and dietary preferences of Filipino/a/x and Hmong Migrant Seasonal Agricultural Worker Program (MSAW) communities as critical tools in preventing diabetes. In this webinar, speakers from Mabuhay Health Center and Minnesota Community Care shared the importance of culturally relevant My Healthy Plate educational resources, a national survey and health center collaboration efforts, and promising practices. MHP Salud introduced their series of culturally appropriate My Healthy Plate educational resources and how they increase organizational capacity at Health Centers through community health worker (CHW)-led programs. More Details...

Performance Measure Data Definition Worksheet (2022). Resource Type: Toolkit. Description: The Performance Measure Data Definition Worksheet can be used during the Quality Improvement (QI) process to assess the alignment of your health center’s workflows and documentation and your EHR vendor’s reporting logic processes. More Details...