Resource Search Results

Perspectives from the Field: Retaining Medical Assistants and Dental Assistants (2022). Resource Type: Publication. Description: This publication was prepared by Ann Loeffler, MSPH, PMP, for the ACU STAR² Center following a series of focus groups exploring Medical Assistant and Dental Assistant attrition in health centers. More Details...

Communicating Across Generations: Managing generational conflict in the workplace (2022). Resource Type: Archived Webinar. Description: Many workplaces have staff representing three, four, or even five different generations working together. But do generational differences lead to conflicts amongst staff? How should we communicate across generations? More Details...

Human Resources (HR) Issue Brief: Employee Freedoms in the Health Center Workplace (2022). Resource Type: Publication. Description: This Issue Brief examines employee freedoms in the health center workplace. It summarizes the relevant legal issues that must be considered when establishing policies relating to employee freedoms in the workplace. More Details...

The Emotional Toll of Caring for Others: A Factsheet on Supporting Staff Mental Health Through Compensation Equity and Inclusive Benefits (2022). Resource Type: Publication. Description: One of the most crucial roles health center leadership plays is taking care of the wellbeing and mental health of all staff, including their own. While mental health challenges among the healthcare workforce is not a new phenomenon, the COVID-19 pandemic and other societal and traumatic events only served to further exacerbate the problem. More Details...

Using Health IT and EHRs to Address the Burden Providers Experience: Takeaways for primary care safety net settings including federally qualified health centers and look-alikes. June 2022. (2022). Resource Type: Publication. Description: Providers are burnt out and most expect it to get worse. Burnout is typically defined as a psychological response to job stressors characterized by emotional exhaustion, detachment, and a sense of ineffectiveness. Investigations of burnout in primary care have usually focused on factors associated with burnout among individual clinicians. But, it may be more useful to think about organizational-level burnout, which can shift the focus from individual responsibility to organizational solutions. More Details...

Best Practices for Adapting to the Remote and Hybrid Workforce in Team-Based Care (2022). Resource Type: Publication. Description: Telehealth and remote work are going to continue to be a “way of life” even after the continuing COVID-19 pandemic is over. This less traditional setting allows health center leadership to be creative in recruiting and retaining staff to meet their organization’s needs. These new settings also require new approaches to supporting staff engagement. More Details...

The COVID-19 Pandemic and the Health Center Workforce: Challenges and Solutions (2022). Resource Type: Archived Webinar. Description: Despite increasing demand for health care services, health centers indicate a critical shortage of staff necessary to meet that demand. Burnout, stress, depression, etc. have eroded our healthy workforce. This Facebook Live session discussed workforce challenges and how to navigate these challenges. More Details...

Establishing an Administrative Fellowship Program: A Practical Toolkit to Support and Develop Future Community Health Center Leaders (2022). Resource Type: Toolkit. Description: This toolkit provides an overview of administrative fellowships, items to consider prior to implementation and practical tools to recruit, train and place Fellows into permanent roles in a health center. Administrative Fellowship programs offer a pipeline for administrative and operations leaders who come from a health systems, health management and advanced administration background. More Details...

Advancing Health Center Retention & Recruitment through HP-ET – Salud Family Health (2022). Resource Type: Archived Webinar. Description: Join ACU’s STAR² Center for “Advancing Health Center Retention & Recruitment through HP-ET,” the final installment of our three-webinar series on building HP-ET programs at health centers. This webinar is a one-hour discussion on the challenges, solutions, and benefits of building an HP-ET program at your health center. More Details...

Self-Care for the Health Center Workforce (2022). Resource Type: Publication. Description: This publication aims to be a starting point for health center leadership and staff needing to better understand different techniques, tools, and practices for self-care and a guide to create systemic changes to support them. More Details...

Advancing Health Center Retention & Recruitment through HP-ET (2022). Resource Type: Archived Webinar. Description: Interested in creating or expanding a Health Professions Education & Training (HPET) program at your health center? Are you looking for a way to ramp up your recruiting of clinical care providers by partnering with teaching and training programs? Then join ACU’s STAR² Center on for “Advancing Health Center Retention & Recruitment through HP-ET,” Part Two of our three-webinar series on building HPET programs at health centers. Hear from NEW Health, a community health center located in rural northeast Washington State, serving rural and frontier communities who, as a result of implementing a strategic workforce initiative, has more qualified applicants than they can hire! More Details...

National Health Center Training and Technical Assistance Needs Assessment (2022). Resource Type: Publication. Description: This report summarizes the key findings of the national training and technical assistance needs assessment fielded to all health centers August-October 2021. Response rate was 36% of all health centers and close to 1500 individual staff responses. More Details...

Training the Next Generation within Primary Care (2022). Resource Type: Archived Webinar. Description: This webinar discussed the various avenues of workforce development including: • training non-clinical roles • the value of an administrative fellowship • the key questions to ask before establishing a fellowship at your agency The discussion referenced CHC Chief Operating Officer Meredith Johnson and CHC Project Manager Megan Coffinbargar’s publication “Establishing an Administrative Fellowship Program: A Practical Toolkit to Support and Develop Future Community Health Center Leaders” for the National Association of Community Health Centers (NACHC). More Details...

Strategies to Provide Productive Feedback to Your Employees (2022). Resource Type: Archived Webinar. Description: Part of being a manager is developing and coaching your team members. To be effective in your role proper communication is critical. Providing feedback is the process of communicating a reaction to your employees performance or behavior. During this webinar, presented on May 26, 2022, people expert, April Lewis, will provide strategies for managers to give positive and productive feedback to their team members. More Details...

NTTAP Webinar: Health Professions Student Training (2022). Resource Type: Archived Webinar. Description: This webinar discussed best practices for health centers to train the next generation as they welcome students back to their clinics. This webinar addressed student training for RN students, how your organization can support capstone projects, and academic partnerships to bolster these efforts. More Details...

The SDOH Academy Innovations Showcase Competition: Closing Webinar (2022). Resource Type: Archived Webinar. Description: The SDOH Academy Innovations Showcase Competition is an interactive training opportunity that incorporates an element of competition for health centers to showcase their innovations. A unique opportunity for health center staff and stakeholders to not only shape the narrative about their innovative work to address the SDOHs but also a way to inform a national audience on how they have been successful in addressing any of the following core competencies. More Details...

Health Center Leadership’s Role in Team Building and Stress Management for a Resilient Workforce (2022). Resource Type: Archived Webinar. Description: As health center teams grapple with ongoing and overlapping stressors contributing to burnout at the individual level, leaders must provide the structural support to build resilient teams and take a top-down approach to stress management, relieving the burden of action on individual staff to engage in self-care. More Details...

Developing a Postdoctoral Psychology Residency Program in Your Community Health Center (2022). Resource Type: Archived Webinar. Description: Two years later, we continue to witness the pandemic’s toll on mental health – and a sustained increased demand for mental health services. Behavioral health care providers who are experienced in integrated care settings are needed now more than ever. Join this webinar to learn how your health center can establish its own postdoctoral clinical psychology residency program. This webinar will address considerations such as program structure, design, curriculum, the supervisor’s role, required resources, and the benefits of sponsoring an in-house formal postdoctoral clinical psychology residency training program. More Details...

Creating an Organizational Culture of Resilience to Manage Stress and Burnout in Health Center Teams (2022). Resource Type: Archived Webinar. Description: Studies show that in an integrated, team-based environment, just one burned-out staff member can disrupt team dynamics. But even in times of high stress, health center staff are more likely to be engaged and satisfied with their jobs if given the tools they need to succeed, in an organization that fosters resiliency. More Details...

The ACE-15 Survey Tool: Measuring “Teamness” In Your Organization (2022). Resource Type: Archived Webinar. Description: This webinar was produced on February 24, 2022, by the STAR² Center team and Katherine Brieger from Sun River Health. It features a discussion of the ACE-15 Survey, a tool for assessing the critical qualities that make clinical teams effective. More Details...