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The Evolving Role of Nurse Practitioners in Health Centers and Considerations for Provider Satisfaction (2021). Resource Type: Publication. Description: This publication discusses the evolving role of nurse practitioners and reccomendations to improve job satisfaction and prevent burnout among nurse practitioners. More Details...

STAR² Center PCA TTA Self-Assessment (2020). Resource Type: n.a.. Description: This self-assessment tool has been designed to help PCA teams assess your organization’s strengths and challenges in delivering a robust workforce training and technical assistance program to health centers. The tool includes questions based on ACU’s Core Components for a healthy health center workforce including: Leadership Investment, Workforce Planning, Recruitment and Retention Strategies, Compensation, Culture, Diversity, Managers and Health Professions Training. This assessment will provide a number of opportunities for discussion and confirmation of alignment for PCA TTA teams. Users will receive a snapshot of their organization’s TTA program as it relates to these components. More Details...

Nurse Closer Process: Using Nonclinician Staff to Make Patient Visits More Efficient (2019). Resource Type: Other. Description: The Nurse Closer process was designed and implemented to use non clinician staff to make patient visits more efficient. The model drives quality by combining team-based care with technology and allows all team members to work at the maximum capacity of their license. The goal of the process is to achieve higher value care with out increasing clinical expenses or provider burn out. More Details...

Provider Health IT Experience Survey: Health Center Connections HCCN (2021). Resource Type: Template. Description: Health Center Connections, the HCCN organized and supported by the Community Care Network of Kansas, created this survey to ask clinicians at participating health centers about their work environment, productivity, health IT in use, and health IT interventions. The intent of the survey is to collect information from clinicians that can identify opportunities to reduce provider burden through the use of health IT. More Details...

Manager Training Toolkit (2020). Resource Type: Toolkit. Description: The purpose of the Manager Training Toolkit is to provide a training and development resource for managers at health centers to equip them with skills and tools to lead their teams, increase engagement and reduce turnover. More Details...

Growing Our Own: Cultivating the Next Generation of Primary Care Physicians in Community Health Centers (2017). Resource Type: Publication. Description: It is critical to advance policies and programs that help community health centers (CHCs) become Educational Health Centers (EHCs)2 and “grow their own” primary care training opportunities. This paper explores several pathways for promoting CHCs as teaching environments - enhanced partnerships between Academic Medical Centers (AMCs) and CHCs (with either the AMC or the CHC as the sponsoring institution3), and CHCs participating in HRSA Teaching Health Center (THC) funding opportunities (with sponsorship either by the CHC alone or by a consortium body) - and posits a spectrum of options and costs associated with each of these pathways to train medical residents. More Details...

Laying the Foundation for Lawyers on the Health Center Team Part III: Advancing workforce goals for health center and legal services staff (2021). Resource Type: In-Person Training. Description: The National Center for Medical-Legal Partnership is launching a 5-part Webinar Series to disseminate the Health Center Guide toolkit that provides the health center community with information and resources to start, strengthen, and sustain a medical-legal partnership. The toolkit will help health centers to 1) have the important conversations to plan for a MLP’s long term success; 2) understand the specifics on developing screening, referral, and service delivery workflows for a MLP; 3) to look at how integrating legal services can support health center workforce development; and 4) move upstream to address social determinants of health and health equity at a policy level. More Details...

OSHA’s COVID-19 Emergency Temporary Standard:: Clinical, Operational, and Compliance Impact for Health Centers (2021). Resource Type: Archived Webinar. Description: Please join NACHC and Feldesman Tucker Leifer Fidell, LLP (FTLF) for an overview of the ETS and a discussion on COVID-19 safety precautions that recognize workforce fatigue. NACHC will provide insight on finding the appropriate balance between regulatory requirements and workforce capacity. More Details...

Using Your Data Profile Dashboard Webinar Series (2021). Resource Type: Archived Webinar. Description: This archived webinar series supports the 2020-2021 project year launch of the Data Profile Dashboards. More Details...

Understanding Moral Distress, Moral Injury, & Other Dangers of Helping Others! (2021). Resource Type: Archived Webinar. Description: This session was presented on February 18, 2021. This one-hour webinar led by expert faculty, Matt Bennett, looked at the physiological underpinnings that define moral injury and moral distress while addressing the role COVID-19 plays in its development and steps health center teams can take to advance resilience and post-traumatic growth by creating meaningful, systemic change. More Details...

The Evolving Role of Nurse Practitioners in Health Centers and Considerations for Job Satisfaction (2021). Resource Type: Publication. Description: The Association of Clinicians for the Underserved\'s (ACU) STAR² Center and the National Nurse-Led Care Consortium (NNCC) recently released a paper focusing on burnout prevention and workplace satisfaction for Nurse practitioners (NP). The paper is the result of focus groups ACU and NNCC conducted with NPs and health center administrators to better understand the expanding and evolving role of NPs at health centers, the drivers of burnout, and factors that contribute to provider satisfaction. More Details...

STAR² Center PCA TTA Self-Assessment (2021). Resource Type: Archived Webinar. Description: This self-assessment tool has been designed to help PCA teams assess your organization’s strengths and challenges in delivering a robust workforce training and technical assistance program to health centers. The tool includes questions based on ACU’s Core Components for a healthy health center workforce including: Leadership Investment, Workforce Planning, Recruitment and Retention Strategies, Compensation, Culture, Diversity, Managers and Health Professions Training. This assessment will provide a number of opportunities for discussion and confirmation of alignment for PCA TTA teams. Users will receive a snapshot of their organization’s TTA program as it relates to these components. More Details...

Special Considerations for the Retention and Recruitment of Mental Health Providers (2021). Resource Type: Archived Webinar. Description: In this webinar series, presenters speak to the importance of building a mental health provider pipeline, the development of inclusive workplaces that engage, retain, and recruit mission-driven providers, and the importance of understanding the essential contributions of the mental health workforce to community health centers. More Details...

Mitigating Burnout and Maintaining Provider Satisfaction During Vaccination Rollouts – Webinar Series (2021). Resource Type: Archived Webinar. Description: This webinar series focused on provider burnout and satisfaction in the context of the pandemic and featured guest presenters Ann Loeffler, MSPH, PMP; Emily Grace Kane, MPA, Senior Program Manager, National Nurse-Led Care Consortium; Dr. Mary Thornton-Bowmer DNP, MSN, CRNP, FNP-BC, Lead Nurse Practitioner/Primary Care Coordinator, The Stephen and Sandra Sheller, 11th Street Family Health Services of Drexel University, Family Practice & Counseling Network; Taraya Gibson, MPH, BSN, RN, CHES, Clinical Care Manager RN, The Stephen & Sandra Sheller, 11th Street Family Health Services; Mary Blankson, DNP, APRN, FNP-C, FAAN, Chief Nursing Officer, CHC, Inc.; Kasey Harding MPH, Director for Center for Key Populations, CHC, Inc.; Gary Wallace Director of Community Engagement and Relations, CHC, Inc.; Marie Yardis, Director of Access to Care, CHC, Inc.; Stephen Scholand, MD, Infectious Disease Physician, Midstate Medical Center More Details...

Managing in the Time of COVID-19 & Beyond Webinar Series (2021). Resource Type: Archived Webinar. Description: This three-part series focused on managers at health centers and the skills they need to have a positive impact on their workforce in the wake of the COVID-19 pandemic. Sessions included: Increasing Employee Engagement at Your CHC; Adapting Procedures and Workflows for COVID Resilience; Diversity, Equity, And Inclusion: Managing for a New Culture More Details...

Clinician Perspectives on Racism in the Healthcare Workforce (2021). Resource Type: Archived Webinar. Description: The field of medicine has a torrid history of racism that continues to shape the experiences of patients and providers today. Among the many ways that racism manifests itself in health care is through the lack of representation in our health care workforce and in patient engagement and satisfaction surveys where patients continue to report better care when they see providers who share their racial and ethnic identities. Many members of the health care industry, including those who educate future health care workers, are working hard to dismantle the racism that pervades the field. To adequately eliminate racism in our work, we must be able to identify it, call problems out, call people in, and invest in effective strategies that simultaneously promote health equity and workforce inclusion and belonging. In this webinar, led by Michael Curry, CEO of the Massachusetts League of Community Health Centers, four panelists discuss their perspectives on racism in medicine, how it shapes provider and patient experiences, and strategies to build a more anti-racist, equitable, and inclusive healthcare system. More Details...

Building an Inclusive Organization Webinar Series (2021). Resource Type: Archived Webinar. Description: This webinar series was designed to help health center teams develop more diverse, equitable, and inclusive workforces and adopt antiracist practices. More Details...

2021 Biennial Workforce Summit (2021). Resource Type: Archived Webinar. Description: The 2021 Biennial Workforce Summit convened virtually on Wednesday & Thursday, May 26–27, 2021. The Summit was a joint effort of workforce-focused HRSA National Training and Technical Assistance Partners: Association of Clinicians for the Underserved’s STAR² Center, Community Health Center, Inc./Weitzman Institute, and the National Association of Community Health Centers. More Details...

Health Center Toolkit Webinar Series Part 4: Creating screening, referral and service delivery workflow for an MLP (2021). Resource Type: In-Person Training. Description: In this session, we heard from three panelists: Lara Cartwright Smith from the George Washington University, Jess Holmes from St.Louis Integrated Health Network, and Paul Sorenson from St.Louis Regional Data Alliance. Panelists discussed ways of overcoming barriers to MLP integration by sharing successful models of information sharing from the field between health care and social services. The session was followed by a brief Q&A with the speakers. More Details...

Webinar: Laying the Foundation for Lawyers on the Health Center Team Part I: SDOH Needs and Legal Staffing (2020). Resource Type: In-Person Training. Description: As part of our work as an HRSA-funded National Training and Technical Assistance Partner (NTTAP), the National Center for Medical-Legal Partnership published a toolkit that provides the health center community with information and resources on how to integrate patient-centered lawyers as part of the health care team. Learnings from the toolkit were unpacked in a 5-part webinar series. More Details...

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.