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Resource Details


NNOHA Operations Manual: Workforce Chapter V2

Resource Topic: Workforce

Resource Subtopic: Oral Health, Administrative Policies, Compliance, Human Resources, Development and Training, Leadership, Recruitment and Retention.

Keywords: Data Collection, Management, and Analytics, Documentation, Eligible Professionals, Health Systems, Hiring, Implementation Tools, Incentive Programs, Integrated Care, Job Descriptions, Non-Clinical Services, Patient Satisfaction, Performance Improvement, Recruitment and Registration, Risk Management, Staffing and Onboarding, Team-Based Care, Education of Staff (e.g., Competency-Based).

Year Developed: 2020

Resource Type: Publication.

Primary Audience: Administrative Staff C-Suite (CEOs, CFOs, CIOs, COOs, CMOs, etc) Clinicians
Secondary Audience: Board of Directors Enabling Staff Outreach Staff PCAs

Language: English

Developed by: National Network for Oral Health Access (See other resources developed by this organization).

Resource Summary: This chapter provides helpful tools and resources for tackling the issues related to workforce in Health Center oral health programs. Topics include recruitment and retention of dental team members, staffing ratios, and strategies to decrease burnout.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit