Resource Search Results

Manager Training for Employee Engagement - Part 2 (2020). Resource Type: Archived Webinar. Description: This session was hosted on June 30, 2020 as the second session in this two part series. During this session, April Lewis of Good Connection, Inc. took the audience for a deep dive into the importance of employee engagement efforts and provided insight on how managers can engage their teams. More Details...

Engaging High-Functioning Managers for Retention (2020). Resource Type: E-Learning. Description: In this course you will learn about the fundamental role high-functioning managers play in your health center's retention efforts. High-Functioning Managers is one of the STAR² Center's Core Components for a robust health center workforce. This core component will serve as the driving force for the content presented in this course. More Details...

The Path Forward: Re-Imagining Primary Care During and Beyond the Pandemic (2020). Resource Type: Archived Webinar. Description: As the nation struggles with the dual pandemics of COVID-19 and racism, the moment is upon us to deeply examine and reshape the primary care delivery system for underserved communities. In this webinar, leadership of the Community Health Center, Inc. and its Weitzman Institute will lay out a road map for the new Path Forward. We invite health center and safety net providers, staff, consumer leaders and others to join the conversation and contribute their expertise, perspective and ideas. More Details...

Rejuvenate Consumer Leadership: Lessons from the Updated Consumer Advisory Board Manual (2020). Resource Type: Archived Webinar. Description: Consumer Advisory Boards (CABs) are advisory groups of people who use services at a health center and work with the organization to improve program management and service delivery. Based on decades of collective experience participating in CABs, the National Consumer Advisory Board (NCAB) has updated its CAB Manual to provide accessible guidance to develop CABs. During this webinar, NCAB members unveiled the updated manual and shared lessons on how to start a CAB and maximize consumer leadership to take your work to a new level. More Details...

Partnership Opportunities for Health Centers, EnVision Centers, and Public Housing Agencies (2020). Resource Type: Archived Webinar. Description: The recent COVID-19 crisis his highlighted the magnitude of health inequities faced by public housing residents and the need for a coordinated approach in providing health prevention and treatment, as well as the basic goods and services needed to survive, e.g., food, medicine and shelter. More Details...

Consumer Advisory Board Manual (2020). Resource Type: Publication. Description: Special-populations-only health centers are eligible for a waiver of the consumer-majority Board if it meets special efforts to engage consumers. The best way to do this for Health Care for the Homeless health centers is the Consumer Advisory Board (CAB). Championed by the National CAB of the National Health Care for the Homeless Council, this manual includes updated lessons from decades of relevant experience. More Details...

Manager Training for Employee Engagement - Part 1 (2020). Resource Type: Archived Webinar. Description: This session was hosted on June 23, 2020 as the first session in this two part series. During this session, April Lewis of Good Connection, Inc. provided an overview of the STAR² Center Manager Training Toolkit and introduced attendees to the "why" behind the toolkit and manager training in health center settings.  More Details...

Manager Training Toolkit (2020). Resource Type: Toolkit. Description: The purpose of the Manager Training Toolkit is to provide a training and development resource for managers at health centers to equip them with skills and tools to lead their teams, increase engagement and reduce turnover. More Details...

Chief Workforce Officer Toolkit (2020). Resource Type: Toolkit. Description: The Association of Clinicians for the Underserved (ACU) and the STAR² Center in partnership with the National Association of Community Health Centers (NACHC) are excited to announce the release of the Chief Workforce Officer (CWO) Toolkit. Our organizations have collaboratively developed this timely and relevant new resource to assist community health centers (CHCs) and primary care associations (PCAs) in recruiting and retaining workforce leaders who are strategic and effective at meeting the complex needs of the CHC workforce. In the toolkit, users will find CWO core competencies, a CWO job description template, and much more.. More Details...

Webinar Recordings and Slides — COVID-19: Oral Health COVID-19 Webinars (2020). Resource Type: Archived Webinar. Description: This webpage includes all recordings and slides from NNOHA's live webinars related to COVID-19. The webinars include content on self-care, teledentistry, and oral health workforce. More Details...

Managing Crisis through Resilient Leadership Resource Packet (English/Spanish) (2020). Resource Type: Publication. Description: Health centers are serving on the frontline, providing critical health care services in communities dealing with the coronavirus and COVID-19. During challenging and stressful times, it is normal for leaders to feel off balance. This resource contains six steps designed to access and be a Resilient Leader during turbulent times. More Details...

The Road to Trauma-Informed Care in Primary Care (2020). Resource Type: Archived Webinar. Description: During this webinar, we heard from the National Council and Zufall Health Center about this program, lessons learned and resources for Health Centers on how to implement a trauma-informed care program on Trauma-Informed Primary Care: Fostering Resilience and Recovery, to educate health care providers on the importance of trauma-informed approaches and to create a change package for implementation of standardized and scalable trauma-informed care practices in the primary care setting. More Details...

Implementing Post-Graduate Residency Training Programs: Building the Case for Implementing Postgraduate Residency Training Program (2019). Resource Type: Archived Webinar. Description: This webinar will provide background and details on why your health center should consider developing a program, and the return on investment to your organization and the community health center system as a whole. Faculty includes innovators and health center leaders who are directly engaged in building and developing these models across the nation. More Details...

So You Want to Start a Health Center? (2019). Resource Type: Publication. Description: This publication is a guide for health care providers and organizations, public agencies, or community-based organizations and individuals interested in becoming part of the Health Center Program. This guide outlines the many considerations and recommended steps a community must consider for assessing readiness to apply to become a community health center. It also provides links to resources and toolkits that support each step of the process. More Details...

Integrated Care Models Survey Results: Embedded Dental Providers: Survey Results (2019). Resource Type: Publication. Description: Integration of oral health and primary care practice is a strategy to increase access and improve health outcomes. There is an emergence of a new and alternative model, embedding a dental provider in the medical clinic. This document summarizes the results of the 2019 NNOHA Integrated Models survey and the subsequent focus group findings. More Details...

Nurse Closer Process: Using Nonclinician Staff to Make Patient Visits More Efficient (2019). Resource Type: Other. Description: The Nurse Closer process was designed and implemented to use non clinician staff to make patient visits more efficient. The model drives quality by combining team-based care with technology and allows all team members to work at the maximum capacity of their license. The goal of the process is to achieve higher value care with out increasing clinical expenses or provider burn out. More Details...

Think Yes to Care: Customer Service Training (2019). Resource Type: Publication. Description: This customer service training model and related materials will allow providers to standardize the service they provide to clients, community partners, and each other. This model was created in 2016, and was adapted from the Multnomah County Library Think Yes! Customer Service Initiative. More Details...

Growing a Robust Behavioral Health Department (2019). Resource Type: Archived Webinar. Description: One of a health center's most valuable resources is its care provider network. Without a healthy and committed workforce, health centers don’t have sufficient access to meet patient demand for timely appointments or providers with the skill set to treat specific illnesses. In today's healthcare environment, many organizations struggle to build and maintain a provider profile that is diverse, comprehensive, and responsive. This webinar identifies barriers to recruiting and retaining behavioral health providers and strategies and explores common challenges faced by behavioral health leaders in providing clinical supervision and support for their department while balancing patient care and administrative responsibilities. More Details...

Promoting CDC Tips® Campaign Materials to Public Housing Residents (2019). Resource Type: Publication. Description: Public housing residents are more likely to smoke and suffer from health conditions that are exacerbated by smoking and secondhand smoke exposure. The objectives of this study were to educate health care providers on the CDC Tips® From Former Smokers resources, to increase access to smoking cessation materials for public housing residents and the health care providers that serve them, and to evaluate the pilot project. More Details...

Clinical Leadership Core Competencies: Domains, Skills, Tasks (2019). Resource Type: Publication. Description: This document outlines 11 domains, related tasks, and behavioral examples for Core Competencies for Clinical Leaders. These domains and related tasks and examples were identified and vetted through a National Advisory Panel made up of key staff who would have interaction with the Clinical Leader position in various settings. More Details...