Think Yes to Care Customer Service Training
Resource Topic: Workforce, Clinical Issues, Special and Vulnerable Populations, Promising/Best Practices
Resource Subtopic: Oral Health, Leadership, Development and Training.
Year Developed: 2019
Resource Type: Publication
Primary Audience: C-Suite (CEOs, CFO's, CIO, COO's, CMO's, etc)
Secondary Audience: Clinicians
National Network for Oral Health Access
(See other resources developed by this organization).
Resource Summary: This customer service training model and related materials will allow providers to standardize the service they provide to clients, community partners, and each other. This model was created in 2016, and was adapted from the Multnomah County Library Think Yes! Customer Service Initiative.
Resource Details: This webpage provides all the training modules and materials need to provide the Customer Service training. This model will assist with defining what customer service means, and create standards that are clear and measurable. It will also help strengthen efforts to provide high quality patient centered and culturally relevant care.