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Think Yes to Care Customer Service Training

Resource Topic: Workforce, Clinical Issues, Special and Vulnerable Populations, Promising/Best Practices

Resource Subtopic: Oral Health, Leadership, Development and Training.

Year Developed: 2019

Resource Type: Publication

Primary Audience: C-Suite (CEOs, CFO's, CIO, COO's, CMO's, etc)
Secondary Audience: Clinicians

Language: English

Developed by: National Network for Oral Health Access (See other resources developed by this organization).

Resource Summary: This customer service training model and related materials will allow providers to standardize the service they provide to clients, community partners, and each other. This model was created in 2016, and was adapted from the Multnomah County Library Think Yes! Customer Service Initiative.

Resource Details: This webpage provides all the training modules and materials need to provide the Customer Service training. This model will assist with defining what customer service means, and create standards that are clear and measurable. It will also help strengthen efforts to provide high quality patient centered and culturally relevant care.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,375,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.