Consumer Advisory Board Manual
Resource Topic: Governance, Operations, Special and Vulnerable Populations
Resource Subtopic: Health Equity, Patient Engagement, Programs and Services, Leadership.
Keywords: Governing Boards, Persons Experiencing Homelessness.
Year Developed: 2020
Resource Type: Publication
Primary Audience: Administrative Staff
Board of Directors
C-Suite (CEOs, CFOs, CIOs, COOs, CMOs, etc)
National Health Care for the Homeless Council
(See other resources developed by this organization).
Resource Summary: Special-populations-only health centers are eligible for a waiver of the consumer-majority Board if it meets special efforts to engage consumers. The best way to do this for Health Care for the Homeless health centers is the Consumer Advisory Board (CAB). Championed by the National CAB of the National Health Care for the Homeless Council, this manual includes updated lessons from decades of relevant experience.
Resource Details: CABs help health centers not only meet their governing
requirements, but also support the development of consumer leaders as partners in the
movement to end homelessness. Health centers operate as trauma-informed health care organizations, meaning that consumers have a right to participate in the decisions about
their care. This not only includes providing feedback and engagement in direct health
care but the entire system that provides that health care. We must challenge the stigma
of “homeless” clients and see each other as partners in this work