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Consumer Advisory Board Manual

Resource Topic: Governance, Operations, Special and Vulnerable Populations

Resource Subtopic: Health Equity, Patient Engagement, Programs and Services, Leadership.

Keywords: Governing Boards, Persons Experiencing Homelessness.

Year Developed: 2020

Resource Type: Publication.

Primary Audience: Administrative Staff Board of Directors C-Suite (CEOs, CFOs, CIOs, COOs, CMOs, etc)

Language(s): English

Developed by: National Health Care for the Homeless Council (See other resources developed by this organization).

Resource Summary: Special-populations-only health centers are eligible for a waiver of the consumer-majority Board if it meets special efforts to engage consumers. The best way to do this for Health Care for the Homeless health centers is the Consumer Advisory Board (CAB). Championed by the National CAB of the National Health Care for the Homeless Council, this manual includes updated lessons from decades of relevant experience.

Resource Details: CABs help health centers not only meet their governing requirements, but also support the development of consumer leaders as partners in the movement to end homelessness. Health centers operate as trauma-informed health care organizations, meaning that consumers have a right to participate in the decisions about their care. This not only includes providing feedback and engagement in direct health care but the entire system that provides that health care. We must challenge the stigma of “homeless” clients and see each other as partners in this work

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit