Resource Search Results

Office Hour: Systems Orientation for Clinical Leaders (2019). Resource Type: Archived Webinar. Description: This Office Hour webinar brings together subject matter experts to address - and answer participants' questions about - a systems orientation within a Clinical Leader's core competency development. Through real-life examples and case studies, it focuses on enhancing a Clinical Leader's ability to: (1) Utilize both "big picture" and detailed systems thinking when analyzing issues; (2) Align tactical clinical operations with the center's mission, vision, and values; (3) Manage change within the clinical staff as the center moves toward new models of care delivery; and (4) Actively work to integrate Public/Population Health issues with routine primary care. More Details...

Intimate Partner Violence in LGBTQ Communities (2019). Resource Type: Archived Webinar. Description: In this webinar, Xavier Quinn will explore the dynamics of Intimate Partner Violence (IPV) when LGBTQ individuals are involved. This includes exploring tactics of abuse that are unique to LGBTQ communities and the culturally-specific needs of LGBTQ survivors. This webinar will also share best practices for working with LGBTQ survivors of IPV and culturally-specific resources. More Details...

Identifying CHWs in Your Health Center (2019). Resource Type: Publication. Description: Reporting of Community Health Workers in Uniform Data Systems has been inconsistent with the anecdotal evidence of the widespread utilization of CHWs in health settings. This infographic created by MHP Salud offers guidance on how to accurately identify and report the work of CHWs. Organizations can use this tool to explore common CHW titles, identify CHW roles and as a reminder of the importance of accurately reporting CHWs in UDS. More Details...

HUD Policy Brief for Health Centers - Data Matching with Housing Community: Understanding the Role and Impact of Housing Policy for Health Centers (Data Matching) (2019). Resource Type: Publication. Description: Health centers and housing providers are serving the same clients, and HUD policies foster opportunities for partners to effectively share data target and improve Health Outcomes. This series translates federal housing policies to help health centers understand the impact and how to coordinate and adapt programming to create the most beneficial outcomes for clients. More Details...

Health Industry Cybersecurity Practices: Managing Threats and Protecting Patients (2019). Resource Type: Publication. Description: Cyber threats to healthcare entities put patient health, business continuity, and IT systems at risk. Under the auspices of the Cybersecurity Act of 2015 (CSA), Section 405(d), HHS convened the CSA 405(d) Task Group to enhance cybersecurity and align industry approaches by developing a common set of voluntary, consensus-based, and industry-led guidelines, practices, methodologies, procedures, and processes that healthcare organizations can use to enhance cybersecurity. More Details...

Farmworker Clinical Care Resource (2019). Resource Type: Toolkit. Description: A clinical resource for providers caring for farmworkers. More Details...

Community Health Worker Clinical Integration Toolkit (2019). Resource Type: Publication. Description: With a long history of successfully and effectively addressing health disparities, Community Health Workers (CHWs) can fill the gaps in services that many health care organizations experience in reaching underserved populations. For instance, six published studies on CHW interventions on the prevention and management of diabetes have shown significant positive outcomes, including changes in HbA1c levels and improved self-reports of dietary changes. More Details...

Bilingual Greetings for Monolingual Staff (2019). Resource Type: Publication. Description: The List of English Greeting Words & Phrases for Monolingual Front Office Staff is a two-page document providing a list of commonly used English greeting words and phrases with Spanish translations and a phonetic pronunciation guide. The list is a product of the Language Access More Details...

Addressing Violence in Public Housing Communities: Case Examples of Violence Prevention and Intervention Strategies from Public Housing Primary Care Grantees (2019). Resource Type: Publication. Description: The purpose of this report is to provide Health Centers located in or immediately accessible to public housing with best practices and examples of violence prevention and intervention programs that can be implemented in their communities. NCHPH conducted background research on violence and crime statistics from the Federal Bureau of Investigation Uniform Crime Reporting Program, interviewed four Health Center staff, and analyzed the interviews to identify overlapping themes, lessons learned, and successful strategies used to address and prevent violence. More Details...

Using Social Determinants of Health Data & New Technology Tools to Connect with Appropriate Community Resources: We asked the questions, now what? Updated in December 2018 (2018). Resource Type: Publication. Description: The collection of data related to patients' non-medical needs through use of Social Determinant of Health SDoH assessment tools, can accelerate systemic population health improvement, as well as engage patients in addressing their social non-medical needs such as transportation, shelter, or intimate partner violence services through coordinated access to appropriate services. This case study discusses the process a health center may use to identify and stratify need, and profiles a number of new technologies, including Aunt Bertha, Now Pow, and 211 Community Information Exchange, for connecting patients to appropriate community resources.   Download full case study at the bottom of the page. The collection of data related to patients' non-medical needs such as transportation, housing, food security, safety, etc. through use of Social Determinant of Health SDoH assessment tools e.g., NACHC’s PRAPARE, AAFP’s The EveryONE Project, can accelerate systemic population health improvement, as well as engage individual patients in addressing those needs through coordinated access to appropriate services.  According to a 2017 American Academy of Family Physicians AAFP survey, 83% of respondents agreed that family physicians should identify and help with social determinants of health. Research from Kaiser Permanente suggests that, of those patients screened for social determinants of health, approximately two-thirds needed some services. PRAPARE pilot data from participating health centers identified housing, utilities, and food as the most frequently identified needs. Unfortunately, 80% of the family physicians surveyed by AAFP responded that they don’t have time to discuss social determinants of health with patients and more than half feel unable to provide their patients with solutions.  So, tools are needed to help providers meet these newly identified needs, with existing resources. A number of these tools are profiled in the resource available for free download below. Much like other screenings that are embedded in the regular workflow and used to assess the risk or severity of the patient’s condition, such as the PHQ-9, Social Determinants of Health assessment tools like PRAPARE are designed to operate similarly.  Identifying level of risk or need among patients screened for social determinants of health in order to strategize responses is generally done with ‘risk scoring’. Here are two examples: SDoH only: A health center could assign 1 point per social determinant of health identified. Multiple sources: A health center could assign points based on number of chronic conditions, medications, ED visits in the last 12 months, and SDoH, as discussed in this HITEQ population health presentation. Whatever approach is taken, it is important to look at the distribution of risk scores or need levels across the patient population to ensure reasonable proportions identified as high, moderate, and low. Note that Care Management, Competency A in the PCMH 2017 standards is concerned with this. In this resource download below!, we focus on what technology tools exist to address social non-medical needs identified through screening. For those patients with high need, the standard response is likely to be health center-based and intensive. For example, patients with high need may be provided with 1 intensive case management, social workers, and referral coordinators; 2 direct assistance with connecting to resources; 3 follow up with external providers; and 4 regular in-person follow-up visits. This is likely to take up the majority of available staff capacity. However, gathering social determinants of health information may also point to other needs among patients with more moderate needs or in a broader array of areas such as paying utilities or legal services. Given staff capacity and resource limitations, as well as patient preferences, those patients may require another way to be connected with appropriate community resources. It is important that any approaches used allow for tracking and follow-up, as well as provide information about community service capacity. The tools in the case study below including Aunt Bertha, Now Pow, and 211 Community Information Exchange support this process by facilitating connection with community resources and needed follow-up, partially answering the question We collected social determinant of health data, now what do we do? Download the resource below for full case studies and lessons learned from using Aunt Bertha, 211 Community Information Exchange, and other new tools for connecting patients with community resources! More Details...

Office Hour: Resiliency and Joy in Work (2018). Resource Type: Archived Webinar. Description: This Office Hour webinar features subject matter experts who address - and answer participants' questions about - the critical issue of resiliency and joy in work as part of a Clinical Leader's core competency development. The focus is on understanding and actualizing joy in practice, both personally and for/with the clinical team. More Details...

Barriers Encountered by Agricultural Workers Seeking Specialty Care and Potential Solutions (2018). Resource Type: Publication. Description: An issue brief for health center staff outlining the continuing challenges in providing specialty care to agricultural workers and their families. It highlights experiences of workers and provides recommendations, including opportunities for telehealth. More Details...

Behavioral Health Workforce Development; Training Across the Various Behavioral Health Disciplines (2018). Resource Type: Archived Webinar. Description: During this webinar, you will hear from the CHCI’s Chief Behavioral Health Officer and CHCI Behavioral Health Staff as they provide insight into the crucial components of effectively training behavioral health students working toward different behavioral health degrees. More Details...

Update on the HRSA UDS Sealant Measure - December 2018 (2018). Resource Type: Archived Webinar. Description: In 2015, HRSA introduced the first oral health clinical quality measure to the UDS, with the UDS Sealants Measure. This session will highlight the 2017 UDS data results for the dental sealants measure. Topics to be included: common challenges health centers have experienced in developing, modifying, and/or implementing clinical workflows and procedures to report on the measure. Best practices and work-arounds to address data collection and reporting challenges will be shared for those health centers that are not yet using the EDR vendor-developed solutions for reporting on the measure. More Details...

Screening and Interviewing Candidates (2018). Resource Type: E-Learning. Description: In this course, we will walk through the steps of the recruitment processes involving phone screening and interviewing candidates. More Details...

Advertising and Sourcing Candidates (2018). Resource Type: E-Learning. Description: In this course, we will walk through some of the first steps of the recruitment process involving advertising and sourcing candidates. More Details...

Leveraging National Diabetes Prevention Programming For Your Health Center (2018). Resource Type: Archived Webinar. Description: AAPCHO, in partnership with the National Nurse-Led Care Consortium hosted this webinar about the National Diabetes Prevention Program and discusses ways in which community health centers (CHCs) and community-based organizations (CBOs) can take advantage of local, state, regional, and national resources to improve diabetes screening and prevention practices to special and underserved populations throughout the Continental U.S., Hawaii, and the Pacific Islands. More Details...

Strategies for Using PRAPARE and other Tools to Address Homelessness: Quick Guide and Recommendations (2018). Resource Type: Publication. Description: Social determinants of health are an important piece of the health care continuum, and identifying what social determinants patients are experiencing is key to addressing their health care needs. The Protocol for Responding to and Assessing Patients’ Assets, Risks, and Experiences (PRAPARE) tool is one screening method used to assess the needs of individuals seeking care. The National HCH Council and the Corporation for Supportive Housing recently conducted a learning collaborative that identified key challenges and strategies from state and local health center perspectives. Emerging from these discussions, our new publication provides recommendations for addressing these challenges and lessons learned from the project. More Details...

Data Driven Programming to Maximize Care for Residents of Public Housing: Presented for National Nurse Care Consortium (NNCC) for health centers serving public housing patients (2018). Resource Type: Publication. Description: This presentation walks public housing-focused health centers, such as those with public housing primary care grants, through available UDS reports and tools that can be used for informing services and planning. A number of specific examples are shown of how information from the UDS can be used for improvement. Other information provided serves as a reference for reporting of public housing on Table 4 of the UDS.  More Details...

Building Data Teams and Skills: Maximizing Data Literacy and Data Governance for a Data Driven Culture: A compendium of references and tools, created in October 2018 (2018). Resource Type: Publication. Description: This compendium of references and tools is intended to support Quality Improvement efforts and to build skills across health center staff, in particular those who may be tasked with leading data literacy and data governance activities or are new to the health center world.  More Details...