Resource Search Results

Brief Report: ROI Analysis of CHW Programs (2020). Resource Type: Publication. Description: Despite mounting evidence of the positive impacts CHW programs can have, there is currently a lack of data relating these services to financial outcomes. One possible method to further evaluate and understand these programs’ economic impact is “Return on Investment” (ROI) analysis, which calculates the total benefit derived from each dollar invested in a program. While this type of analysis is rarely performed on CHW interventions, it has the potential to justify their value to a variety of stakeholders. More Details...

Remote Scribes, Transcription, Talk-to-Type, and Virtual Assistants: Tools for Decreasing Documentation Burden in the EHR; Developed October 2019 (2020). Resource Type: Publication. Description: Electronic Health Records (EHRs) have replaced obsolete paper medical charts and records, and their ability to exchange health information electronically have helped organizations provide higher quality and safer care for patients. However, despite their numerous advantages, EHRs can create an overload of documentation and clerical responsibilities for physicians, placing an increased demand on physicians’ time and compromise efficiency. Medical dictation, transcription, and scribing services have become an increasingly popular solution to address this hindrance. This resource introduces different transcription, scribing, and dictation services, and reasons why health centers should consider using them to reduce the burden of EHR documentation. More Details...

Assessing Provider Satisfaction: And how to design health IT interventions to improve satisfaction and reduce burden, January 2020 (2020). Resource Type: Publication. Description: This resource puts forth several options for assessing provider satisfaction or burden, with a focus on health IT. Each provider assessment also includes information about cost and access. In addition to surveying providers, there is other information that can be assessed for baseline when planning an intervention to decrease burden. These can be used for pre– and post-intervention monitoring and evaluation. Finally, related research findings, including the overall relationship between EHR and provider satisfaction, regulatory and documentation requirements, the impact of training, provider autonomy and role in EHR design, and in-basket management, are described. More Details...

Integrated Care Models Survey Results: Embedded Dental Providers: Survey Results (2019). Resource Type: Publication. Description: Integration of oral health and primary care practice is a strategy to increase access and improve health outcomes. There is an emergence of a new and alternative model, embedding a dental provider in the medical clinic. This document summarizes the results of the 2019 NNOHA Integrated Models survey and the subsequent focus group findings. More Details...

Assessment of Health Professions Training in Health Centers (2019). Resource Type: Publication. Description: The Association of Clinicians for the Underserved (ACU) recognizes the immense impact that health professions training programs have in creating a prepared workforce and alleviating recruitment and retention challenges at health centers. With the support of HRSA’s Bureau of Primary Health Care, ACU’s STAR² Center facilitated a short assessment to gather information on health centers’ current experiences with health professions training activities. The assessment gathered information from health centers regardless of their experiences with health professions training activities at the time that they completed the survey in order to identify potential areas for resources, training, and technical assistance. A summary report of the assessment findings was developed following the close of the survey. More Details...

Using Health Information Technology to Facilitate SBIRT Service Delivery in Health Centers: HITEQ Highlights Webinar (2019). Resource Type: Archived Webinar. Description: The webinar discussed the use of health information technologies (IT) to facilitate the workflow of providing SBIRT services. Focus areas included: coding and billing for SBIRT services, using health IT to enhance SBIRT screening, communication, data capture and documentation, clinical decision support, and information sharing and reporting. The webinar presented examples and experiences of health centers currently using health IT to facilitate effective SBIRT service delivery. More Details...

Reporting of Community Health Workers in the Uniform Data System (2019). Resource Type: Publication. Description: With Community Health Workers (CHWs) identified as a unique staffing category in the Uniform Data System (UDS) for the first time in 2016, the number of FTEs reported has been much lower than expected (879 FTEs across 1367 grantees). Although in 2017, a slight increase was shown (1,130.36 across 1373 grantees), these figures appear inconsistent with the anecdotal evidence of widespread utilization of CHWs in Health Center settings. These inconsistencies may reflect unclear guidance on how to accurately identify and report the work of CHWs. More Details...

NNOHA Health Center Workforce Survey Analysis of 2018 Results (2018). Resource Type: Publication. Description: NNOHA conducts a survey every 5 years to its members on the trends of the dental workforce in health centers. The most recent survey is from 2018. This document provides an analysis of the results from this survey. More Details...

Report: The Financial Impact of Workforce (2018). Resource Type: Publication. Description: This report covers the costs associated with a provider vacancy at a health center beyond the dollar value and provides recommendations for steps to bolster a plan for recruitment and retention to avoid these costs in the future. More Details...

SO/GI Data Collection Demonstration Videos (2018). Resource Type: Other. Description: These videos demonstrate best practices in sexual orientation and gender identity data collection. They address common questions and issues that arise for frontline and clinical staff when asking patients about their sexual orientation and gender identity. We hope these videos can provide a valuable training tool for health care staff looking for sample language and best practices. More Details...

Optimizing Team Resources: Patient/Provider Scheduling and Panel Size (2018). Resource Type: Archived Webinar. Description: Health centers continue to devote significant resources to the transition to a team-based model of primary care delivery. This session goes "back to basics" to take a fresh look at techniques designed to expand capacity, utilizing existing resources within a sustainable structure. From defining target outcomes to simplifying scheduling templates to aligning panel size, participants will learn a replicable process for moving forward with each of their primary care teams through what is often a divisive operational imperative. More Details...

Data Profile Dashboard Information Center (2017). Resource Type: Publication. Description: The STAR² Center team releases updated individual health center Data Profile Dashboards for the each project year. Due to the confidential nature of the data included, information on how to access this resource through our website is emailed to each health center CEO. This Information Center will continue to grow to include a variety of supporting documents and training opportunities to help workforce teams break down their health center's data and plan to reach their recruitment and retention goals. More Details...

Coding Social Determinants of Health (SDOH) for Optimizing Value: An Infographic for Providers on the Benefits of Coding for SDH (2017). Resource Type: Publication. Description: The purpose of the infographic is to describe how SDH data would be used for a variety of goals that would have traction with the clinic staff audience who may likely need to modify workflows and behavior in order to collect such data.  The visual case could be used in presentations or hung on a provider break room wall. SDH coding is important for clinical management and outcomes reporting for payment reform and value based payment (particularly capitate payment), as well as other policy work. SDH coding begins with care providers, who often may need to understand how these data can be used to benefit not only the patient they are serving but also the broader population served by the organization. More Details...

Sample of a Staff Members' Dashboard for Required Tasks: A 2016 HITEQ Resource (2016). Resource Type: Template. Description: This is an example of a staff member dashboard that is used to ensure effective delivery of assigned tasks.  This dashboard can be used in the onboarding and orientation process to ensure understanding of role expectations, and can be tailored for any direct-care staff member. More Details...

New Employee Orientation Evaluation Form (2016). Resource Type: Publication. Description: This is an evaluation form to give to a new employee immediately following the orientation program. This is an evaluation form to give to a new employee immediately following the orientation program. The feedback generated from its completion will help the supervisor learn what can be done to make the orientation more effective in the future for future employees as well as on what topics the new employee still may need clarification. More Details...

Health IT Staff Resume Screening Tool: A template for Human Resources and Hiring Managers (2016). Resource Type: Publication. Description: This is a list of key words and phrases that can be used to pre-screen resumes for HIT/QI jobs to help quickly identify candidates for an additional screen. More Details...

Engaging the Data Creators: Involving Front-Line Staff in the Health IT Enabled QI Process (2016). Resource Type: Publication. Description: This brief discusses the importance of including frontline staff such as front desk, intake staff, and medical assistants in Health IT Enabled QI process, as they are often the ‘data creators’ or the ones entering the information into the system. Real world examples as well as suggested approaches and further resources are included. The data that is generated within health centers through entry into the EHR or practice management system and used for myriad purposes such as decision support, reporting, and quality improvement is often input by front-line staff. This may include front desk staff who enter information on intake forms, medical assistants who enter height, weight, and vital signs, among others. Another way to look at it is the information that health center leadership, providers, and payers are using to make decisions is often ‘created’ by entry level staff that may have less training and higher turnover. For these reasons, it is critically important to consider these ‘data creators’ in quality improvement activities that are undertaken. More Details...

Accessing your Data: Questions to Consider with your EHR Vendor (2016). Resource Type: Publication. Description: Intended to assist in ensuring full use and understanding of capabilities of current system and assessing the need for additional population health management or data integration tools, this checklist describes the steps health center quality improvement and IT staff can take to ensure they are maximizing the population health management and other capacity of current systems. It Included are questions around the system itself, report generation, training, and resulting data, as well as considerations before and after you contact your vendor. This checklist describes the steps health center quality improvement and IT staff can take to ensure they are maximizing the population health management capacity of their current EHR system. It is intended to assist health centers in ensuring they are utilizing the full capabilities of the current system and assessing the need for additional population health management tools. Included are questions around the system itself, report generation, training, and resulting data, as well as considerations before and after you contact your vendor.  It’s important to note that these questions are just meant for consideration. Not all of the features or aspects discussed will be relevant for your health center, and no system nor approach will check all the boxes. Use this to guide your thinking and discussions so you are able to get a robust understanding of what your EHR is capable of, and what you may need to find elsewhere or find other ways to address. Download the checklist below. More Details...

Financial Assessment Tool (2016). Resource Type: Toolkit. Description: The purpose of this Financial Impact Tool is assist you in realizing the actual costs of provider turnover. These costs can include direct costs, such as advertising and recruiting services, but also indirect costs, such as staff time dedicated to finding locum tenens and permanent providers. This tool attempts to quantify the "tangible" costs involved in provider turnover. This tool was produced in Excel format so that organizations can input values from their own records or use the included National Estimates based on physician data to help calculate the tangible costs of provider turnover at their sites. More Details...

Using Outreach Data to Support Health Center Board Engagement (2016). Resource Type: Archived Webinar. Description: Outreach programs have unique access to community data that can enhance a health center’s governing board’s ability to make strategic decisions about providing appropriate and responsive care to patients in a financially sustainable manner. This webinar will address how to leverage outreach data to support health center planning and decision-making. HOP will present two effective tools that health center leadership, including board members, can use to inform their work: needs assessments and the Outreach Business Value Toolkit. More Details...