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Important Resources in Response to the UHG/Change Healthcare Cyberattack | Health Center 101 Learning Bundle: Learn More About the Health Center Model through Videos and Resources
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Displaying records 1 through 20 of 53 found.

Health Center Resilience in the Face of Cyber Adversity: A Case Study of the Family Health Center of Worcester’s Ransomware Incident, February 2024 (2024). Resource Type: Publication. Description: The use of ransomware -- malicious software that restricts access to computer systems with financial demands -- has escalated, targeting health centers and putting countless lives at risk. This dire reality came to the forefront during the alarming ransomware attack on the Family Health Center of Worcester, Inc. (FHCW), where the personal health information and care continuity for thousands of patients were compromised. This resource uses FHCW's experience as a case study to demonstrate the imperative of preparedness and the strength of a community-centered response in ensuring the continuity of healthcare services amidst the ever-growing tide of cyber vulnerabilities. More Details...

Learning Collaborative: Improving Patient Safety in Health Centers Using Technology-Driven PDSA Methods: Session 1: FOCUS on Using Data to Prioritize Patient Safety Improvements (2024). Resource Type: Archived Webinar. Description: This is the first session of a four-part series, which will discuss improving patient safety in health centers using technology-driven Plan-Do-Study-Act (PDSA) methods. This session will FOCUS on using data to prioritize patient safety improvements through identifying technologies that capture measures related to patient safety, prioritizing improvement efforts using FOCUS, and using a prioritization tool to select a PDSA project. More Details...

Advancing the use of SDOH Data to Support Value Based Care: National Training for Health Centers (2024). Resource Type: Archived Webinar. Description: Is your health center interested in learning about how collection of social needs data can support your performance in providing value based care? This one-hour webinar, presented by Washington Association for Community Health, CHAS Health, and the HITEQ Center taught about best practices in SDOH screening and how health centers have used SDOH data for patient care, population health, and value based care. Participants had the opportunity to ask questions and share the specific challenges they face regarding SDOH screening and use of data. All health center staff, particularly those involved in screening clients for social needs, connecting them to resources and using data to inform care, were welcome to attend. More Details...

How EHRs Can Be Leveraged to Streamline Social Needs Screening: Screening for Housing Status and other Social Determinants of Health (SDoH) measures Webinar (2024). Resource Type: Archived Webinar. Description: Is your health center planning, implementing, or revamping a social needs screening program? The National Health Care for the Homeless Council and the HITEQ Center hosted a free webinar on Tuesday, February 6th, 2024, from 2 - 3 pm Eastern (1 - 2 pm Central) where they taught participants how to screen for housing status and other Social Determinants of Health (SDoH) measures that can be introduced or better integrated into health center clinical workflows. Presenters shared guidance on implementing and systematizing social needs data collection in Electronic Health Records (EHRs), followed by a panel of expert health center representatives who spoke about their programs & journeys with social needs screening programs. Participants had the opportunity to ask questions, share successes, or discuss specific challenges they faced regarding social needs screening. While this webinar focused on health care for the homeless (HCH) health centers, anyone involved directly in social needs screening or interested in improving screening processes was welcome to attend. More Details...

Using Your EHR to Improve Your Diagnosis and Follow Up of Obesity (2023). Resource Type: Archived Webinar. Description: In this Renaye James Healthcare Advisors’ webinar, health center staff will learn tips for capturing the Body Mass Index (BMI) value, documenting a follow-up plan, capturing data, and reporting. The speakers will discuss the roles and responsibilities of care team members in the BMI documentation workflow, data capture, reporting, and best practices. More Details...

Performance Measure Data Definition Worksheet (2023). Resource Type: Toolkit. Description: The Performance Measure Data Definition Worksheet can be used during the Quality Improvement (QI) process to assess the alignment of your health center’s workflows and documentation and your EHR vendor’s reporting logic processes. More Details...

HITEQ Highlights: Crossing The Chasm of Innovation - One FQHC's Journey to Operationalize its Telehealth Strategy: HITEQ Highlights Webinar (2023). Resource Type: Archived Webinar. Description: In this HITEQ Highlights webinar, we focused on the intersection of telehealth strategy and operations. One health center\'s experience of leveraging telehealth as a tool for expanding service delivery and patient access will be a jumping off point from which to consider the benefits (and challenges) of dedicated telehealth resources within an organization. Participants learned how telehealth might benefit recruitment efforts and review relevant resources for ongoing telehealth support. More Details...

HITEQ Highlights: Enabling a Cyber-Resilient Health Center: HITEQ Highlights Webinar (2023). Resource Type: Archived Webinar. Description: This HITEQ Highlight aimed to strengthen Health Centers\' capacity to build their cyber-resiliency. We covered risk management tools, methods for guarding against cybersecurity assaults, operationalizing cybersecurity to mitigate risks, and breach mitigation tactics. Participants focus on safeguarding data across the entire enterprise and examined approaches to implementing cybersecurity infrastructure through risk management frameworks and strategic risk assessment. More Details...

HITEQ Highlights: Health Centers as Actors (in Information Blocking)!: HITEQ Highlights Webinar (2023). Resource Type: Archived Webinar. Description: The HITEQ Center discussed approaches to balance patient confidentiality, sensitive situations, vulnerable populations, and meeting the provisions in CURES act and information blocking. How health centers should best prepare themselves and their staff to meet the information blocking provisions and better serve the patient population was also discussed. More Details...

FAQ: How will the upcoming changes to the Information Blocking and EHR certification requirements impact health centers?: October 2022 (2023). Resource Type: Publication. Description: When will the new information blocking and EHR certification requirements be in effect? What are the upcoming changes? How will these changes impact health centers? How will the scope of Information Blocking requirements change? How should health centers expand their EHI scope? How will EHR certification requirements change? How should health centers leverage the new FHIR R4 capabilities? More Details...

Enhancing Healthcare Access for Special Populations Through Telehealth and Home Visitation Services: Part Two (2023). Resource Type: In-Person Training. Description: Hosted by the National Nurse-led Care Consortium and the National Center for Health in Public Housing, this 2-part webinar series discussed promising practices in home visitation and telehealth as ways to support improved access to comprehensive primary care for communities with high levels of disability and isolation, lack of adequate transportation, and other social drivers of health that contribute to health inequities, particularly residents of public housing. More Details...

Accessing Your Health Center's Digital Health Tools: HITEQ Team Tool Kit (2023). Resource Type: Toolkit. Description: Digital patient engagement investments is a broad category that includes all digital health tools your health center uses to reach and support patients. These include patient portals, messaging and outreach apps, remote patient monitoring tools, and mHealth apps. Despite the hopes and promises of new technologies, implementation of digital tools in health centers can be uneven and siloed, hindering progress on adoption, engagement, and transformation. More Details...

Navigating Compliance Challenges with the Information Blocking Rule: A Collection of Case Studies: HITEQ Center and Feldesman Tucker Leifer Fidell LLP, September 2023 (2023). Resource Type: Toolkit. Description: The Office of the National Coordinator for Health Information Technology’s (ONC) 21st Century Cures Act Information Blocking Rule (Info Blocking Rule) prohibits covered actors – including health care providers, health IT developers of certified health IT, and health information exchanges/health information networks– from engaging in practices likely to interfere with, prevent, or materially discourage access, exchange, or use of electronic health information (EHI). The Info Blocking Rule includes eight exceptions that provide actors with certainty that, when their practice interferes with the access, exchange, or use of EHI and meets the conditions of one or more exception, such practice will not be considered information blocking.1 More Details...

Telehealth Advancement in Massachusetts 2020-2021: Celebrating successes and insights for sustainability. June 2022. (2023). Resource Type: Publication. Description: Health center utilization of telehealth advanced in leaps and bounds since the start of the COVID-19 pandemic in March 2020. In 2019, fewer than 500,000 visits in health centers nationwide were provided via telehealth, and in 2020, over 28 million visits were conducted virtually as reported in the Uniform Data System (UDS). More Details...

PrEP Process Map Example: HITEQ Center, September 2023 (2023). Resource Type: Toolkit. Description: This resource is an example of a Pre-Exposure Prophylaxis (PrEP) Process Map. A process map is a picture of how a health center workflow moves from the start point to the end point. As you review the process map, make note of the design elements, such as use of colors, shapes, and icons, and the level of detail included in the map. You can download the process map in the Documents to Download section below. More Details...

Health Center Guidelines for Implementing FHIR and the Information Blocking Rule: HITEQ Center, September 2023 (2023). Resource Type: Toolkit. Description: The 21st Century Cures Act and the ONC Health IT Certification Program include rules for technical configuration and use of Health Level 7® (HL7) Fast Healthcare Interoperability Resources® (FHIR) for health data exchange and accessibility. Health centers are directed to enable and publish their healthcare data locations, known as FHIR endpoints,* to and from their electronic health record (EHR). Part of the Cures Act, known as the Information Blocking Rule, mandates that patients have “easy” access to their digital medical information, costs and claims associated with their health record, and whom the data can be shared with. More Details...

FAQ: How can health centers comply with both 42 CFR Part 2 and the Information Blocking Rule?: July 2023 (2023). Resource Type: Toolkit. Description: What are the HIPAA guidelines related to PHI and PII? What is 42 CFR Part 2? What is the Information Blocking Rule? How can my health center comply with both 42 CFR Part 2 and the Information Blocking Rule? How can my health center safeguard EHI on the patient portal following 42 CFR Part 2? How can I find out if 42 CFR Part 2 applies to my health center? Where can I find sample Information Blocking policies, procedures, and templates? More Details...

Interoperability Readiness Scorecard: HITEQ Center, July 2023 (2023). Resource Type: Template. Description: Many health centers struggle to reap the benefits of technological advancement and investments in health information technology (health IT), while others embrace them and reap rewards. Interoperability is one such example; requiring health centers assess systems, relationships, and implementation. There are keys to successful interoperability implementation for which health centers must develop processes, stand up infrastructure (within the system, internally and externally, and organization), and then take action. Process refers to structured processes, policies, and procedures within the health center. Infrastructure refers to structural capacity and ability within the health center’s technology and staffing structure. Action refers to full implementation to the point of active and ongoing use and engagement. This scorecard encourages health centers to consider their processes, infrastructure, and action in a number of key areas. Each area key to interoperability are to be self-graded on a scale of 1 through 5, where 1 is poorly or not yet developed and 5 is well developed. Health centers can also use this to guide discussions and monitor progress over time. evaluate once steps have been completed. More Details...

The HITEQ Center Podcast: Sharing Virtual Care Success Stories and Lessons Learned in 2022 and 2023 (2023). Resource Type: Podcast. Description: HITEQ is highlighting stories of leveraging the EHR, health IT, digital health tools, and other virtual care supports for health center recovery and stabilization during the COVID-19 pandemic and thereafter in this series of podcasts. We are lifting up stories that demonstrate the promise of digital and health IT tools to address the timely needs of health centers and their patients, emphasizing those that support high value, equitable care for all health center patients and that reduce provider burden. More Details...

Promoting Cybersecurity Awareness for Patients: Protecting yourself when using patient portals, health apps, and online medical devices, June 2023. (2023). Resource Type: Archived Webinar. Description: This training guide provides patients with knowledge and awareness about cybersecurity threats to protect their personal health data and to minimize risks from computer viruses and malware. More Details...

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.