Resource Details

Safety and Security Series: Conflict Resolution

Year Developed: 2023

Resource Type: E-Learning.

Primary Audience: Administrative Staff Clinicians Enabling Staff Outreach Staff
Secondary Audience: Board of Directors C-Suite (CEOs, CFOs, CIO, COOs, CMOs, etc.) PCAs

Language(s): English

Developed by: National Health Care for the Homeless Council (See other resources developed by this organization).

Resource Summary: Conflict is a normal part of life and relationship, but conflict can cause patients and staff to feel vulnerable, threatened, and out of control. How we feel about conflict and how we seek to resolve conflict can have an enormous impact on our ability to engage patients in crisis as well as our co-workers and team members. Discover principles of conflict resolution that can equip staff to discuss and problem solve disagreement in a functional, healthy manner.

Resource Topic: Operations, , Special and Vulnerable Populations, Health Equity

Resource Subtopic: Emergency Management, , Community, Health, and Housing Partnerships, Social Determinants of Health (SDOH).

Keywords: Communication, Transparency, and Outreach, Community Engagement, Education of - Staff (e.g., Competency-Based), Occupational Health and Safety, Partnerships, Persons Experiencing Homelessness, Planning, Policies and Procedures, Prevention, Security Risk Assessment (SRA).