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Primer on Health Center Pharmacy Operations

Resource Topic: Finance, Governance, Operations

Resource Subtopic: —Special and Vulnerable Populations, Policy and Advocacy.

Keywords: Communication, Transparency, and Outreach, Contracting, Fees and Charges, Legal Issues, Partnerships, Payment and Reform, Policies and Procedures.

Year Developed: 2022

Resource Type: Publication.

Primary Audience: Administrative Staff; Board of Directors; C-Suites (CEOs, CFOs, CIOs, CMOs, COOs, etc.); Clinicians; PCAs
Secondary Audience: Enabling Staff; Outreach Staff

Language(s): English

Developed by: National Association of Community Health Centers (See other resources developed by this organization).

Resource Summary: The purpose of this resource is to orient new readers to pharmacy operations at health centers with a specific call-out section for the 340B program. Target audiences are health center C-Suite, Board Members, new health center 340B program staff, pharmacy leaders and new health center staff.

Resource Details: This resource will inform new health center leaders and staff to pharmacy operations within a health center. Specific areas covered include: the role of the pharmacy in the patient care model, the 340B Drug Discount Program, the Sliding Fee Scale (SFS) and Eligible Patient Prescription Assistance Program (EPPAP), implementation of patient assistance programs and maximizing in-house pharmacy capture rate.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit