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Resource Details


Managing in the Time of COVID-19 & Beyond Webinar Series

Resource Topic: Workforce

Resource Subtopic: COVID-19, Leadership, Recruitment and Retention.

Year Developed: 2021

Resource Type: Archived Webinar.

Primary Audience: Administrative Staff
Secondary Audience: C-Suite (CEOs, CFOs, CIO, COOs, CMOs, etc.) Clinicians

Language(s): English

Developed by: Association of Clinicians for the Underserved (See other resources developed by this organization).

Resource Summary: This three-part series focused on managers at health centers and the skills they need to have a positive impact on their workforce in the wake of the COVID-19 pandemic. Sessions included: Increasing Employee Engagement at Your CHC; Adapting Procedures and Workflows for COVID Resilience; Diversity, Equity, And Inclusion: Managing for a New Culture

Resource Details: Session 1: Employees who are engaged are 87% less likely to leave an organization, according to Gallup survey data. It’s no secret that employee engagement is necessary and equally as challenging to impact and sustain. There are several drivers of employee engagement that include managerial style, workload, and personal alignment with the mission. During this interactive session, participants will learn proven strategies to improve employee engagement at their CHC. Session 2: COVID has changed many of our clinical and non-clinical processes, some temporarily while others more permanently. This webinar will provide examples and steps to consider in updating procedures and workflows to ensure: sustainability beyond COVID including with virtual care and vaccination requirements, team-based coordinated care, and patient-centered care. Session 3: Managers have the greatest potential to create a more diverse, equitable, and inclusive work environment. DEI is not a “program” for an organization to do rather a culture shift an organization becomes. This session will focus on individual thinking, mindset, and actions necessary to change. Implementing successful DEI initiatives is a process that requires buy-in from everyone. This webinar will focus on the drivers of DEI and how to create and maintain an equitable environment from the hiring process to the day-to-day operations.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit