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Community Health Centers Telehealth Promising Practices: Case Studies from the COVID-19 Pandemic

Resource Topic: Health Information Technology (HIT)/Data, Telehealth

Resource Subtopic: COVID-19, Health Equity, Patient Engagement, Programs and Services, Implementation and Operations, Data and Reporting.

Keywords: Access to Care, Case Studies, Partnerships, Performance Improvement.

Year Developed: 2021

Resource Type: Publication.

Primary Audience: C-Suite (CEO,CFO, CIO, CMO, COO, etc.)
Secondary Audience: Clinicians

Language(s): English

Developed by: National Association of Community Health Centers (See other resources developed by this organization).

Resource Summary: This collection of case studies highlights ten community health centers' promising practices and lessons learned in adoption or expansion of telehealth delivery in response to the covid-19 pandemic.

Resource Details: The case studies include rural and urban health centers from around the country, covering different types of telehealth programs, including: primary care, behavioral health, dental, chronic disease management, home health and school based clinics.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit