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Getting a New Workflow and Process Started during COVID-19 Pandemic
Moving to Telehealth during Coronavirus Public Health Emergency

Resource Topic: Clinical Issues, Emerging Issues, Health Information Technology (HIT)/Data

Resource Subtopic: COVID-19, Administrative Policies, Electronic Health Records (EHRs), Development and Training.

Keywords: Billing , Care Coordination , Documentation , Education of Staff (e.g., Competency-Based), Planning , Policies and Procedures.

Year Developed: 2020

Resource Type: Publication

Primary Audience: PCAs C-Suite (CEOs, CFOs, CIOs, COOs, CMOs, etc)
Secondary Audience: Administrative Staff Clinicians

Language: English

Developed by: HITEQ (See other resources developed by this organization).

Resource Summary: Health centers are having to dramatically change approaches to patient care as the COVID-19 public health emergency keeps patients at home and ramps up the demands of telehealth and other remote care modalities. Many health centers are moving primary care, care for chronic conditions, behavioral health, and other important care that patients need to telehealth, but the changing landscape and quick turnaround is tricky for organizations to navigate successfully. This resource is a quick start guide for health centers making this change.

Resource Details: Health centers are having to dramatically change approaches to patient care as the COVID-19 public health emergency keeps patients at home and ramps up the demands of telehealth and other remote care modalities. Many health centers are moving primary care, care for chronic conditions, behavioral health, and other important care that patients need to telehealth, but the changing landscape and quick turnaround is tricky for organizations to navigate successfully. This resource is a quick start guide for health centers making this change. The downloadable PDF is broken into the following sections, each of which is filled with resources, examples, and references: -Quick Start Guidance -Come Up with a Triage Plan -Technology and Tools that can Support your Triage Plan -Communicate with Everyone About your Plan -Establishing your Workforce for Telehealth -Reimbursement Policy and Coding for Telehealth -Documentation

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,375,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.