Training Frontline Staff to Collect Data on Sexual Orientation and Gender Identity
Resource Topic: Special and Vulnerable Populations
Year Developed: n.a.
Resource Type: Archived Webinar
Primary Audience: Clinicians
The National LGBT Health Education Center at The Fenway Institute
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Resource Summary: Presented by Amika Brewster, Director of Patient Services and Financial Assistance at Fenway Health, Dr. Harvey Makadon, Former Director of Education and Training Programs at the Fenway Institute, and Chris Grasso, Associate Director of Director for Informatics & Data Services at the Fenway Institute. Collecting sexual orientation and gender identity (SO/GI) data can lead to improvements in population health for lesbian, gay, bisexual, and transgender (LGBT) patients, a vulnerable population that experiences multiple health disparities. Now that HRSA requires SO/GI data be included in the Uniform Data System (UDS) reporting for CY 2016, health centers need to train their frontline staff to collect, quality check, and apply this data in a culturally sensitive and confidential manner. In this interactive webinar, experts in SO/GI data collection will discuss their recommendations for frontline staff, covering the topics of effective communication techniques, privacy and confidentiality, data quality, and addressing mistakes that inevitably occur.