Building a Data-Driven Culture: Video Learning Series and Case Study
From the Center for Care Innovations
Resource Topic: Promising/Best Practices
Keywords: Case Studies, Data Collection, Management, and Analytics.
Year Developed: 2016
Resource Type: Publication
Primary Audience: Enabling Staff
(See other resources developed by this organization).
Resource Summary: Healthcare organizations are flooding with data. Health centers have a wealth of data about their patients and their community. It is essential that these organizations build a strong foundation of people, processes and technology to leverage that data to improve care and better serve the underserved. What does a data-driven culture mean? According to this case study from the Center for Care Innovations (CCI), it means staff at all levels use data to inform and guide clinical, operational and financial decisions. They understand the difference between qualitative and quantitative data and the role that each plays in decision making. They can relate their daily activities to the bar charts, dashboards and other performance visualizations that are displayed in the health center or in staff meetings, and there is a transparent process for prioritizing analytic efforts and data access. In a data-driven organization, leaders and staff embrace data. No matter how new payment and care models evolve, the organizations that take the best care of patients in the most cost effective way will thrive. When clinical outcomes must be balanced with operational efficiency, a data driven culture can mean the difference between a good healthcare organization and an outstanding one. CCI's Safety Net Analytics Program (SNAP) supported participants in developing and spreading an awareness of the critical importance of data and analytics throughout their organizations.