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Resource Details


Implementation and User Experiences with i2i
Baldwin Family Health Center

Resource Topic: Health Information Technology (HIT)/Data, Social Determinants of Health (SDOH)

Resource Subtopic: Electronic Health Records (EHRs).

Keywords: Implementation Tools.

Year Developed: 2016

Resource Type: Publication

Primary Audience: Enabling Staff

Language: English

Developed by: HITEQ (See other resources developed by this organization).

Resource Summary: This case study presents the PHM implementation story of Baldwin Family Health Care (BFHC), a network of five primary care sites in Michigan. BFHC implemented the i2i Tracks Population Health Management Platform, which connects to EHRs to extract and aggregate clinical and financial data, identify at-risk populations, assign personalized actionable care pathways, and engage patients in team-based care. BFHC’s goal was to improve the health of their patient population. As a result of their population health implementation project, BFHC earned the earned the prestigious Level 3 NCQA-PCQH accreditation within just 24 months.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,375,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit