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Evolution of the National Consumer Advisory Board
A Case Study in Consumer Leadership

Resource Topic: Governance, Special and Vulnerable Populations

Resource Subtopic: Health Equity, Leadership.

Keywords: Case Studies, Community Engagement, Governing Boards, Persons Experiencing Homelessness.

Year Developed: 2021

Resource Type: Publication.

Primary Audience: Administrative Staff Board of Directors C-Suite (CEOs, CFOs, CIO, COOs, CMOs, etc.)

Language: English

Developed by: National Health Care for the Homeless Council (See other resources developed by this organization).

Resource Summary: Consumer involvement in governance is a unique feature of Health Care for the Homeless (HCH) programs and other federally supported Health Centers. The National Health Care for the Homeless Council acknowledged in its founding principles that “all people have the right to participate in the decisions affecting their lives,” and the development and growth of the National Consumer Advisory Board (NCAB) helps us live up to that principle. This new NCAB History case study serves as a testament to the work of those who helped NCAB flourish, and shares lessons learned for other consumer-led groups.

Resource Details: Consumer involvement in governance is a unique feature of Health Care for the Homeless (HCH) programs and other federally supported Health Centers. The National Health Care for the Homeless Council acknowledged in its founding principles that “all people have the right to participate in the decisions affecting their lives,” and the development and growth of the National Consumer Advisory Board (NCAB) helps us live up to that principle. This new NCAB History case study serves as a testament to the work of those who helped NCAB flourish, and shares lessons learned for other consumer-led groups.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit HRSA.gov.