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Resource Details


Building Clinical Informatics Session 4: Evaluating Usability and Human-Centered Design for Happy Users and Better Performance

Resource Topic: Clinical Issues, Health Information Technology (HIT)/Data

Resource Subtopic: —Health Information Technology (HIT)/Data, Electronic Health Records (EHRs), —Quality Improvement, —Workforce.

Year Developed: 2021

Resource Type: Archived Webinar.

Primary Audience: Administrative Staff; C-Suite (CEO, CFO, CIO, COO, etc.)
Secondary Audience: PCAs; Clinicians

Language: English

Developed by: National Association of Community Health Centers (See other resources developed by this organization).

Resource Summary: Evaluating usability and implementing human-centered design principles can improve reimbursement, care team satisfaction, data quality, and reduce staff time spent on clinical tasks. This webinar describes how engaging vendor partners in user-centered improvements can improve the vendor-customer relationship and the care team experience.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit