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Sample Drive Thru Procedures NACHC Resource Packet

Resource Topic: Emerging Issues, Operations, Workforce, Promising/Best Practices

Resource Subtopic: COVID-19.

Keywords: Infectious Diseases, Screening, Fees and Charges, Appointments, Billing, Communication, Transparency, and Outreach.

Year Developed: 2020

Resource Type: Toolkit.

Primary Audience: Administrative Staff; Board of Directors; C-Suite (CEOs, CFOs, CIO, COOs, CMOs, etc.); Clinicians; PCAs

Language(s): English

Developed by: National Association of Community Health Centers (See other resources developed by this organization).

Resource Summary: This packet contains operational procedures and supporting materials developed and contributed by health centers that are currently implementing Drive-through and/or Walk-Up Primary Care Clinics primarily as COVID-19 Testing Sites.

Resource Details: This document has been revised as an update to the original version issued by NACHC on March 19, 2020.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit