Resource Search Results

Think Yes to Care: Customer Service Training (2019). Resource Type: Publication. Description: This customer service training model and related materials will allow providers to standardize the service they provide to clients, community partners, and each other. This model was created in 2016, and was adapted from the Multnomah County Library Think Yes! Customer Service Initiative. More Details...

Promoting the Behavioral Health of LGBT Older Adults (2019). Resource Type: Publication. Description: This publication will introduce the most pressing behavioral health issues faced by LGBT older adults, and will provide a brief overview of evidence-informed practices for addressing behavioral health needs. More Details...

Promoting the Behavioral Health of LGBT Older Adults (2019). Resource Type: Publication. Description: In collaboration with the National Center for Equitable Care for Elders, The Fenway Institute has created clinical best practices for supporting the behavioral health of LGBTQ older adults. This brief discusses current research on aging LGBTQ people, their needs, and the role of health centers in providing medical and behavioral support to this population. More Details...

New Sexual Orientation and Gender Identity Questions: Information for Patients Translated into 10 languages (2019). Resource Type: Publication. Description: This pamphlet was developed as a companion for health centers asking their patients’ sexual orientation and gender identity. This handout walks patients through why they are being asked these questions and what all of the answer options mean. Patients will be guided on how to choose the best answer, as well as what to do if they do not want to answer these questions. There is also information for patients about why this information is important to the health center, and what will be done with the answers to these questions. More Details...

National Outreach Guidelines (Spanish) (2019). Resource Type: Publication. Description: Outreach is a critical function of health centers serving underserved populations. In 2000, Health Outreach Partners (HOP) developed its Farmworker Outreach Program Guidelines based on 30 years of experience providing direct outreach services to migrant and seasonal farmworkers. In 2012, HOP collaborated with four national partner organizations (the National Association of Community Health Centers, National Health Care for the Homeless Council, the Association of Asian Pacific Community Health Organizations and Migrant Health Promotion) and an Advisory Panel made up of representatives from community health centers and other support organizations across the country to update and expand on those guidelines, creating the current National Outreach Guidelines for Underserved Populations. More Details...

Defining an Effective Change in Scope (2019). Resource Type: Publication. Description: This document explains the definition of a Medicaid change in scope and why this process is important for payment and care transformation. More Details...

Community Health Worker Association Development Guide (2019). Resource Type: Toolkit. Description: With a long history of successfully and effectively addressing health disparities, Community Health Workers (CHWs) can fill the gaps in services that many health care organizations experience in reaching underserved populations. Creating an association or state network can engage CHWs and provide greater professional development and networking opportunities, ultimately providing them with the tools to provide better services at their health centers and in their communities. More Details...

Building Your Family: LGBTQ Reproductive Options (2019). Resource Type: Archived Webinar. Description: Dr. Rebekah Viloria, OBGYN at Fenway Health and Beth Israel Deaconess Medical Center, presents the most up-to-date options and strategies for LGBTQ people to build a family. This webinar covers options for conception including alternative insemination, IVF, IUI, and more. More Details...

Addressing Intimate Partner Violence Series: Session 2: PROVIDING ESSENTIAL TOOLS FOR MEN TO ACT ON PREVENTING INTIMATE PARTNER VIOLENCE (2019). Resource Type: Archived Webinar. Description: Intimate partner violence (IPV) occurs in all segments of our society, but vulnerable populations like migrant women may encounter additional disparities and barriers to care that make intervention and treatment of IPV more complex. In these two sessions, Migrant Clinicians Network provides specific and effective action items to better serve women who have experienced IPV in the exam room, and to make our communities safer by engaging men in the community. More Details...

A Roadmap for Delivering Child Care in Agricultural Communities (2019). Resource Type: Toolkit. Description: This workbook is designed to help you identify challenges and assets in your agricultural community, as well as help you understand how these factors play a role in accessing child care services. This workbook also offers important resources you can use to overcome common barriers and suggests where to find more information. More Details...

Mobile Dental Units for School-Based Dental Care: Promising Practice (2019). Resource Type: Publication. Description: Gaston Family Health Services in North Carolina established a robust school-based dental program utilizing mobile dental units. This promising practice discusses the health center's mobile dental program to increase access to care for school children. More Details...

Two Sides of the Same Coin: Addressing Social Determinants of Health and Enabling Services Data Collection (2019). Resource Type: Archived Webinar. Description: As health centers are held accountable for cost containment and high quality of care under value-based pay arrangements, it is increasingly important for providers to document the social determinants of health (SDoH) barriers of their patients and what services they are providing (both clinical and non-clinical) in order to properly care for those complex patients. Some of these services are called enabling services (ES), defined as non-clinical services that aim to increase access to care and improve health outcomes. Standardized data collection on SDoH and ES are two sides of the same coin and provide the foundation for health centers to succeed in a value-based pay environment. This not only helps them address root causes of poor health, but also highlights the value of the health center model. More Details...

Understanding and Addressing Diabetes in your Communit: A Quick Guide for CHWs (2019). Resource Type: Publication. Description: Understanding and Addressing Diabetes in your Community: A Quick Guide for CHWs  is a resource for Community Health Workers that provides information about diabetes, and provides tools for Community Health Workers can use to guide patients with diabetes towards a healthier future. More Details...

HITEQ Highlights: Growing and Sustaining a Data Driven Culture (2019). Resource Type: Archived Webinar. Description: Building on the HITEQ Center’s previous webinars that introduced an Analytic Capability Assessment, building a roadmap for action and using data governance to maximize the value of data, the third webinar in this series explored how to grow and sustain these efforts. More Details...

HITEQ Highlights: Using Health Information Technology to Enhance Opioid Use Disorder Treatment (2019). Resource Type: Archived Webinar. Description: The Health Information Technology, Evaluation, and Quality Center (HITEQ) hosted this webinar on promising and innovative practices for the use of health information technologies (IT) to enhance opioid use disorder (OUD) treatment. The webinar also featured the experiences and practices of health centers which are currently using health IT to enhance OUD services. More Details...

Addressing Intimate Partner Violence Series: Session 1: CREATING A SUPPORTIVE CLINICAL ENVIRONMENT TO ADDRESS INTIMATE PARTNER VIOLENCE (2019). Resource Type: Archived Webinar. Description: Intimate partner violence (IPV) occurs in all segments of our society, but vulnerable populations like migrant women may encounter additional disparities and barriers to care that make intervention and treatment of IPV more complex. In these two sessions, Migrant Clinicians Network provides specific and effective action items to better serve women who have experienced IPV in the exam room, and to make our communities safer by engaging men in the community. More Details...

Financing Medical-Legal Partnerships: View From The Field (2019). Resource Type: Publication. Description: To date, over 350 health organizations - including over 120 HRSA funded health centers -have implemented medical-legal partnerships (MLPs). This fact sheet draws on national survey data from these organizations and their partnering legal organizations to describe programs’ average budgets as well as a variety of health, legal, and philanthropic funding streams that currently fund MLPs. It also discusses how MLPs are adapting to meet their funding challenges and highlights examples of programs implementing innovative Medicaid financing models to pay for MLP services. More Details...

Oral Health Infrastructure Toolkit: (2019). Resource Type: Toolkit. Description: In support of the FY19 HRSA Oral Health Infrastructure (OHI) funding, NNOHA developed this OHI Toolkit with resources to help health centers navigate through the funding opportunity. More Details...

Herramientas para la Infraestructura de Salud Oral: (2019). Resource Type: Toolkit. Description: NNOHA desarrolló estas herramientas para apoyar la oportunidad de financiar la Infraestructura de Salud Oral (AF19) y servir como guía que los centros de salud pueden utilizar en sus esfuerzos para mejorar la infraestructura y proveer nuevos servicios integrales de salud oral o mejorar los existentes. El desarrollo de estas herramientas también incorpora la información recopilada durante las sesiones regionales de retroalimentación para la Expansión del Servicio de Salud Oral (OHSE, por sus siglas en inglés) que la HRSA celebró durante el 2018. Los centros de salud pueden usar estas herramientas para evaluar su preparación para la expansión del servicio de salud oral. Además, proveen enlaces a los requisitos, reglamentos y recursos de la HRSA y ofrecen estrategias para mejorar y expandir la infraestructura de los centros comunitarios de salud, ya sea que ya ofrezcan los servicios dentales in situ o que no tengan servicios dentales en la actualidad. More Details...

Addressing the Opioid Crisis: Medication-Assisted Treatment at Health Care for the Homeless Programs (2019). Resource Type: Publication. Description: This paper outlines strategies for how Health Care for the Homeless (HCH) programs can start or expand medication-assisted treatment (MAT) services to address the opioid epidemic. While HCH programs serve only four percent of all health center patients nationally, they are responsible for serving nearly 40 percent of all patients receiving MAT. More Details...