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Pre-Conference – Creating an Inclusive and Welcoming Environment

Resource Topic: Clinical Issues, Emerging Issues, Special and Vulnerable Populations

Resource Subtopic: Administrative Policies.

Keywords: Access to Care, Discrimination, Education of - Staff (e.g., Competency-Based), Gender Identity, Integrated Care, LGBTQIA+, Patient Satisfaction, Policies and Procedures, Retention in Care, Team-Based Care.

Year Developed: 2021

Resource Type: Archived Webinar.

Primary Audience: Administrative Staff Board of Directors C-Suite (CEOs, CFOs, CIO, COOs, CMOs, etc.) Clinicians Enabling Staff Outreach Staff PCAs

Language(s): English

Developed by: National LGBTQIA+ Health Education Center at The Fenway Institute (See other resources developed by this organization).

Resource Summary: In this talk from the 2021 Advancing Excellence in Transgender Health conference, Dr. Keuroghlian discusses ways to create an inclusive and welcoming environment at your health center, clinic or institution.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $6,625,000 with 0 percentage financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government. For more information, please visit